This location has great products, However incredibly slow. I tried using express pickup and was told if other walk ins… are waiting I would have to wait. Waited over an hour. Went in today. Asked how long the wait. 5 minutes. Left after 30.read more
I have nothing but positive things to say about this location. Every staff member that helps me is always kind and… personable, they remember details of little things I’ve mentioned about my life and they always know which flower to recommend. I’ve come in with questions I deemed silly and they didn’t judge me for not knowing things, instead they took the time to educate me. I truly look forward to my interactions here and the product is wonderful. The wait times are usually very short and when they are longer the staff keep us updated and are apologetic. I can say pretty confidently that Trulieve has helped make my life better and I will be shopping at this location for years to come!read more
I had an awesome experience at Trulieve Gandy thanks to the excellent customer service from Pam and her coworkers. She… took the time and effort to answer all my questions and to explain products I had never tried before. I will certainly be a repeat customer to this store.read more
Cool people Ross especially. Everyone was very friendly and found me some nifty goodies. The wait time was less than… five minutes and the music was bumping. Give these people a raise to at least industry standard pls they deserve it.read more
I wish I was a customer!!! Lol But the real truth is, I to my neighbor. I sat in the car waiting so I can say much… about how they do business. However I will say that it was a VERY BUSY PLACE! So that must say something for the business. I gave a 5 star simply because, any place that you can go buy legal Marijuana is a 5 star place to me… hope you enjoy life too!read more
Lately there seems to be an employee shortage and wait time for pre-orders hae gotten longer. I place an online order… and receive an email acknowledging they received it, but never get another email saying ready for pick-up, even 4 hours later. Sunday there seemed to be only 1 person in reception and 1 person in the back dispensing orders and the line to pick up my order was 6 people long. Maybe hire some help?read more
I have been to about 15 Tru;lieves around the Tampa Bay area and found this to be a pleasant but unfriendly place.
Such a great store. Staff is very knowledgeable and always takes care of me. Ask for Dom he is the best!
Love this dispensary. Every time I go I usually have dom as my bud tender and he’s a really nice and professional guy… who’s really knowledgeable and passionate about all things cannabis, and he helps me pick out the perfect strain for my needs wether I have an idea of what I want or not and everything he’s recommended I’ve consumed and really enjoyed and found good pain and anxiety relief. Great place, great staff, the only thing I would change is maybe the system for pick up orders but there’s nothing you can do that’s corporate and I understand. For that, 5 starsread more
First, there is nothing intimidating about a visit. Open waiting room with plenty of social distance seating.The… wait is never too long. Of course depends on number of customers. But never more than 15 mins if that. Usually under.Employees are super friendly and really truly want to help and educate you.Super knowledgeable. Good atmosphere. Only downside is they don’t stock much inventory. Not unusual to have an item out of stock.Pricing seems reasonable.Overall well run business.read more
Great place with a friendly staff. It’s always a pleasure to visit. Thank you.
One of the best services in the industry! Kind, professional and loving people. Great promotions and relaxing vibes.… Love this location. Definitely we will be back next time in the area! Big thanks to the manager Ross. We appreciate your attention and service! By the way great new black T-shirts!read more
Terrible customer service. Waiting like a chump for employees to finish their fun conversation to take my card, then… disappear to the back for five minutes even though there were no customers in the store. Seriously acted like they couldn’t be bothered. Sorry you had to come into work today.read more
So far this is THE BEST trulieve facility Ive visited! Nice location. Nice building. Great staff.. 10/10
My absolute favorite Trulieve to visit. Each and every one of the team there is always personable and courteous (and… helpful…but I could go on forever).The wait times and variety are always exceptional too.Thank you all!read more
Michael absolutely saved my opinion on this store, just saying! Had a bad experience before and before I even had a… chance to say that he was going above and beyond to make me feel comfy and educated! Plus everything he recommended has been my favorite since getting my card. Thanks Michael!!!!read more
Caroline absolutely makes my experience every time! Amazing person! Super knowledgeable & kind! 20/10!!
My absolute favorite Trulieve to visit. Each and every one of the team there is always personable and courteous (and… helpful…but I could go on forever).The wait times and variety are always exceptional too.Thank you all!read more
Just left and both items I ordered online I was informed when I got to the store they were out of. This problem happens… 3 out of 5 times. When you order online, you end up waiting longer. If you do the call head to put yourself in line, you wait even longer. Then, the girl asked if I got the email? What email? I get multiple emails a day from this company. I showed her the 14 emails from the last week and she tells me I’m not one of the lucky ones. The company sent out a $25 credit or something. I seriously can’t stand this place. The only dispenser where you have to wait in a lobby then go into a spot that is never busy. Their processes are ridiculous. Thank goodness there are 2 other dispensaries down the street that I don’t have this issue with. Trulieve, I’d give 3 thumbs down if I had 3 hands. This will fall on deaf ears. Sad.read more
I feel like each store has a different policy for how they take people back. I thought if you go online You get ahead… inline vs walk-ins but not at this location. 👎🏽👎🏽👎🏽read more
Their flower is great and they always seem to have a good selection of flower, vapes, and edibles when I go.
One of my favorite spots. Glad they opened up here. Jo’s great and very friendly and knowledgeable. Consistently good… prices, weed is usually good, and they have some of the best concentrates in the program. The return policy makes me feel comfortable trying out new stuff and I always feel welcome.read more
The staff here were very kind, courteous, and knowledgeable. They made my first visit very pleasant.
Excellent service and selection. Very hard to see the business at night. Not well lighted at all. 👍
Everyone I talked to at this location was inviting and knowledge, they answered all the questions I had in depth and… managed to mention more information through the conversations taken place.read more
Good place. Always nice. Just seems like I’m waiting to see someone in jail when I’m there. I like the product but no… other dispensary make you wait in another room then feel like you are going back for questioning. Good dispensary, good people, I hate feeling like a convict so I’m done going. Make your place inviting like literally every other dispensary. Great deals, absolutely horrible environmentread more
Everyone at this location is Kind, Courteous and Respectful. They are always willing to look around the showroom and… even the inventory area without asking. They always go above and beyond and have a warm welcoming smile everytime Ive walked in. They also know their facts when it comes down to the details with each individual product. Matthew and Joe have been awesome on helping me with my medical journey. I will definitely recommend everyone to come visit them and learn something new.read more
Went in to get my prescription filled earlier this weekend. A gentleman at the register, I believe his name was Ross,… was extremely rude and unprofessional. He didn’t seem to know what he was doing. I usually come in often, as it’s right by my house, but I felt unwanted in my usual store. Management seemed to not care as I asked for help because the employee helping me was hesitant to give me my prescription. Will not be returning to this store anymore.read more
this was my first trip to trulieve and the customer service absolutely blew me away. Austin H was amazing! he’s very… knowledgeable and incredibly friendly. i will definitely be back 🙂read more
Not only does this location treat you like family, they have efficient customer service that makes it feel like all of… their members are hustling. You can tell they’re having a good time taking care of you too. They won’t rush you out if you need help with selection. On the other hand they have the ability to serve customers quicky, without mistake, when the rush comes. Come to Trulieve Tampa Gandy if you really want top notch service and top notch medicine.read more
Very pleased with the service here. I found my new trulieve location when i do go there. Not nearly as crowded as the… brandon storeread more
I ran in to get concentrate, didn’t make an order online. Just happened to pass by. I had less than a 5 minute wait and… the employees were super friendly and were able to make a quick recommendation and get me in and out in about 10 minutes.read more
This dispensary is the BEST in town. From the moment you walk in, it’s a different experience. They truly put the… customer first and make sure you feel welcome. Literally every single employee is friendly, knowledgeable, and down to earth. I am just so impressed by the level of service you provide. Keep up the good work, you are the best!! 🙂read more
A Standout in the chain of Tru dispensaries, and not just for the superb location. Staff is always super-friendly &… courteous, they genuinely help you. Wait times are minimized, lobby is large, folks here are efficient, whole place bright clean & tidy. I have never had one problem parking (in South Tampa, that ALONE makes it worth a visit).read more
Casey was extremely knowledgeable was definitely in the top 5 of nicest, most pleasant people I’ve ever talked to.… Sometimes being a caregiver can trip up a tender, but she had it under control. In and out with a smile on my face. Thanks Trulieve!read more
I’ve been to every single location in Tampa/St.Pete and Gandy has been the only place that exceeded my expectations,… customer service is top notch and everyone here is extremely friendly. Its never too busy and my orders always get processed really fast. Thank you guys for always being so kind!read more
Cory is excellent and one of the best!!! Super patient and knowledgeable. Always goes the extra mile to make sure… you’re satisfied with all products!! Keep up with the great hires TL!read more
Fantastic place! Amazing products and fabulous service. Always pristinely clean and well organized. Love the deals that… come out daily as well. Makes it really good to take advantage of savings while getting what I need. Fabian is one of my favorite attendees and everyone is very knowledgeable.read more
This is the best Trulieve location! I drive an extra 15 minutes just to come here! Everybody is so knowledgeable and… friendly. Jade is especially wonderful ◡̈read more
I visited for my first time today (4/20) and was greeted by the most friendly and enthusiastic front desk staff. They… made signing up super easy, and once I was back Cory E. helped me get the items I needed. He was super awesome, and made the whole experience easy and smooth. I’ll be back, hopefully he’ll help me out again! Thanks Trulieve! And Cory!read more
Went back to this trulieve today for the 4/20 holiday. The service was exceptional. Caroline and Cory welcomed me with… warm smiles and informed me on products and deals. I always love coming here and the team is super great and efficient. Every staff member makes my experience great. Matt is really great as well. I love this store.read more
Love this place. Everybody goes above and beyond. Specifically my buddy Corey and Caroline. They take care of me no… matter how big or small the demand, it’s always service with a smile and always on time quick and easy and I love it. This place is one of the best in their network of stores. Thanks guys!!read more
I’m so thankful they opened up Trulieve by my house. Upon entering the building the atmosphere and the staff is always… exceptional. Cory is my go to guy as he’s informative and knowledgeable about all the different products and its uses. Even taught me a few things I didn’t know. Keep up the great work.read more
Crystal is super friendly and very knowledgeable. You can see her bright smile behind her mask. She helped me find the… perfect products to help my pain. Thank you Crystal!read more
Trulieve is the best!! Very Pleasant atmosphere, friendly and very knowledgeable staff they definitely make the… dispensary experience smooth and easy!! The products they have are the best a very nice variety of medical marijuana products, everything I’ve purchased from Trulieve so far has been great and I highly recommend this dispensary for all your med marijuana needs and wants. Thank you Bryant S and Jade for making my dispensary experience a great one, you both were pleasant and knowledgeable you definitely know your stuff. I will most definitely be a returning, regular customer. Oh, also try the “Gorilla snacks and Pineapple upside-down cake” you won’t be disappointed. Recently made another trip to Trulieve, I must admit I love the products at this particular location as a matter of fact this will be the main dispensary that I will be going to. A big thank you to Kayla and Caroline for being so kind and very informative, let them know what kind of medical issues you have and they will definitely get you what’s best for your medical condition. I’m telling you Trulieve is the best!!!read more
I am so pleased with everything at Trulieve-Gandy! I enjoy all of the employees, but today, Fabian and I connected on a… level that reminded me of why I moved back to Tampa! What a friendly young man! Thank you to Crystal and Alexis as well, awesome team!!read more
This locations is very clean and quick compared to others I’ve been to. I was in and out in 15 minutes and Cory E, my… consultant, was particularly helpful. He answered my questions and was pleasant. The front desk folks were friendly, too. Thanks!read more
Great spot. They will get you in and out. They have one of the best inventories I’ve seen yet. The staff is super… friendly and always lets me test my lame jokes on them. Definitely stop by this Trulieve if you want great service and great product.read more
I absolutely love this spot. The team here is super knowledgeable, extremely inviting & create an awesome shopping… experience. Thank you to Fabian, Bryant & the entire team for making me feel so welcome!!read more
Chrystal was so kind and quick to call me in regards to my order after I just placed it as they were out of an item.… When I was running late the next day I calledand she assured me it’d still be there and it was! Best service I’ve had to date! Thank you!read more