Great staff @this Trulieve dispensary. Large diverse selection of medical marijuana products with daily specials. Canpay accepted. ATM onsite. Can order online with Trulieve App that's finally functionally tied to their local inventory.
Can’t say enough good things about the staff at this location! Sage, Jody, Paris, and Bri - I adore them! So kind and friendly. They seem to go the extra mile for a good customer experience! They’re definitely the reason for this location being my favorite.
YOUNG boy was rude, i have had issues with same. customer service just grabs product and expects without telling what it is... Doesn't say thank you hello you're welcome. What happened to all the adults that used to have working here?Trulieve DISAPPOINTED.BABIES: KINDNESS COST NOTHING!YES, I ALWAYS TIP!!!
Great place, employees are great, Mgr.s great,everyone knows me, this is your number 1 store, out of all the Trulieve's I've been to.
Id like to thank one of the workers at Trulieve. I needed to make use of a warranty for an expensive battery, but he took the broken one and gave me a brand new one. He was so kind and helped me solved my issue so quick and easily. He gets 5 stars!!Now... I don't remember his name. So, I called the store trying to find out so I may mention him here, in this review. But the phone lady was not helpful at all and even if I mentioned his possible name, asking her to confirm that it was the correct name, she told me that she can't talk to me about this topic. So she gets zero stars.So, to give the credit to the gentleman that helped me so well, I believe his name was Brenton, or Brandon, or something liken that.Thank you B!! and it would be nice if phone operators act as nicely as you!.Tnx!!
I don't know if it's because of the millions they have spent to corner themselves into a legal market? Or what. But trulieve has gone in the trash can! And setting a bad price guide for every other dispensary to raise their prices!!!!! Trasshhhhhhhh nextttyttttttttttttttttttttttttt
Always a pleasure here at this location! Jodi is just amazing and well just all the staff that I have encountered here! Would give 10 stars if they allowed it but they get my 5 stars! Thanks guys you are AMAZINGLY AWESOME!
Can’t say enough good things about the staff at this location! Sage, Jody, and Bri - I adore them! So kind and friendly. They seem to go the extra mile for a good customer experience! They’re definitely the reason for this location being my favorite.
I always get incredible service when I visit this location. Sayge was as usual, so helpful and knowledgeable. The whole team really makes you feel welcomed and are very friendly. Thanks for your great service in this community.
So far satisfied with giving this a loc a 2nd chance. Won't mind updating this review to 5 stars as consistency in service and quality continues. It seems to have upgraded from awhile back, thanks.
JodiPhenominal truileve rep and wicked smart with her product info.If i didnt live so far away i would pick this as mt go to storeGive this girl her own store asap!!!!Super quick serviceLike talking witha family member so sweet
This location has thirteen registers. It will have a single person working registers on Saturday, the busiest day of the week, while multiple employees sit in the back not working, just walking back and forth. Extremely slow service.
I always have a good experience at this location but today was probably the best yet. I checked in early online since I was in a rush and I was called back within 5 minutes. Once back, David took amazing care of me from start to finish. Truly amazing 🌈
Justin and his staff are knowledgeable, and they work efficiently. The online order and check-in make the process very simple and they have good deals. The facility is clean and wheelchair accessible.
I went to pick up my order and was told they couldn't give me my order for the price online until the following day so wasted my time and gas. I go the next day and they had me waiting in the lobby for an hour. Dont get me wrong, the staff was great but the service, not so much.
I’ll be honest, I’ve had a couple of transactions at this store with wait times were extra and less than stellar service. Today was different. Pickup order had me in and out in under 8 mins with great service from Justin. Great bud and good service!
I used to frequent Trulieve solely. Their products are comparable to AYR, Curaleaf, Muv, etc.. employees are sometimes nice, sometimes not..that part doesnt bother me...my biggest complaint is THE WAIT! Why is it, I can be in and out of other dispensaries in 10 minutes, yet Trulieve makes you wait 20 minutes AFTER youve checked in online from placing an order THE DAY BEFORE, then show you on a waitlist, only not to honor it? Why have an "Express" if you're not gonna honor it?? Heres the thing, HIRE more employees. I've gone to bat for Trulieve on multiple occasions, but I think I'm going to have to take another stance. You're not new at this, how about some efficiency?? Good grief.🙄On a positive note: I cannot blame all employees that do give it their all and try to be as efficient as possible. One of their names is Richard. He is such a gracious and kind person. And then there was Johnny. Such awesome folks, def deserve some kudos!
Friendly and knowledgeable staff. Convenient to where I live and wait times are never bad at all. Quality products and affordable
Great experience. Friendly, knowledgeable staff. Guidance towards the right products and strands. Prices are good and fair. Tons of products to try we'll be back.
I was completely new to all of this and the staff has been amazing every single time I come in. They have no problems helping you understand or guiding you. They have been great! A special shout out to "Paddington" AKA Justin the GM I think? And "Jurassic Park", I highly recommend coming to this store to anyone and everyone!
I absolutely love this wonderful place and especially the employees❤ No matter what time of day you visit they are all awesome in every way from first entering to exiting! You feel like your visiting family when there! I have been a Trulieve customer since 2017 and at Tarpon Springs since they opened store! Thank you all for being Awesome!!
Amazing Staff, Quality Products!Fair Prices and Occasionally deals.One suggestion is that you use the points acquired ASAP as this is the only dispensary in where your points expire. I found this out the hard way!My bad for not reading the updated memos, I have yet to receive!🤘😅
I shop at this location alot but last time I was in Kat Sold me a Dr Dabber Switch and that device is awesome. Everyone is always nice but Kat always has a smile on her face and is very knowledgeable about the products thank you so much.
Tarpon Springs has been my home store for the past year now since getting my medical card! Service is always top notch and the staff is always helpful! Tori, Mike, Jon & Chance are absolutely amazing every time I see them!
I have been coming to this location since it opened, which I believe is about 2 years ago now. The staff is super down to earth and friendly, they are always willing to explain things without hesitation, from product details to perhaps why an item hasn't been in stock for awhile. They are very knowledgeable. There never seems to be a long wait and the front desk people are always cool. Jodi helped me on my last visit with a smile, I highly recommend this location.
I don't usually leave reviews, but Mandi was so extremely helpful and her attitude was so positive!! Immediately made me smile!!😃 She's a new face to me, I was impressed with her knowledge!! She explained a lot of information that I had questions about and was very professional about it!! Love her!! In my future visits I hope to get Mandi. Thank you for hiring such a talented young woman. Sorry to ramble, and no I don't know her and have never seen her before. Just please give her some appreciation, she deserves it.
with the way Trulieve has treated people and taken away points from everyone that isn't right i am disappointed. Kat is an excellent worker and very knowledgeable i would go back and shop at Trulieve just to be able to work with Kat.
This was my first time at a Trulieve and Tiffany gave me such excellent service! She is super knowledgeable and very helpful with showing me products they sell.
Nate and Mr. 911 are absolutely amazing! Such great customer service and very knowledgeable. Thank you so much for taking care of me!
Friendly staff and a large selection. Clean facility.
Best dispensary staff I’ve ever had the pleasure of interacting with. Every time I’m here the employees are kind and welcoming and its mainly the thing that keeps me returning.
No wait when I went, the product and selection is always good . Tourist, you need a Florida medical card( only residents qualify) clean store , good customer service
Best trulieve ever! The staff is so nice, Mike was very helpful when I had an issue with my cartridge.
Tiffany is absolutely amazing!! After some poor experiences elsewhere she has been nothing less than a breath of fresh air!!! She is “the people first mantra” Thank you!!!!
Always a lot slower than other dispensaries but they always do you have really good flower choices…. However I’m not exactly sure the whole point of the checking in online when I’ve checked in online reserved my space got in there and then literally watch them take somebody that just walked in off the street ahead of me🙄
the Tarpon Location is a great place. the staff is friendly, knowledgeable, and VERY patient. also a nice selection of great productsI LOVE THIS LOCATION!!and mads props to TINA for being patient with me. thank you so much. you're the best
Love Me Some Truelieve!!!! …But Even Better….. Love Me All Of The People That Have Assisted Me ThroughSome Tough Months OF RADIATION… Bless Up Each & Everyone Of You!!!! You Know Who You Are!!!! XO
Good, knowledgeable, friendly staff, short wait time, good & wide range of products & they have some decent specials once in a while. Parking never a problem.
I would like to say this whole process of finding what you need to help you medically can be overwhelming ! But not when you walk into a Trulieve ! They are top notch in customer service , knowledgeable about there product , and help with recommendations, have to give a big thank you to KAT! I was looking for a particular strain and it was not in stock , she not only helped me find something that would help until it was in but said she would call me when it came in !! Your my Cherry 🍒 pie ! Kat ! 😄 thank you to you and the entire staff at Palm Harbor!!!
Excellent trulieve location with friendly and helpful staff! Highly recommended.
This is a great place to get your medical supply. The staff is friendly and helpful and they are well stocked.
Excellent service and great deals. Love that veterans get 20% off!
Today was my first experience in having to return a product. I was helped by Leah who went above and beyond any of my expectations. The previous day I had taken advantage of a sale that gave me 50% off my entire purchase if I purchased 7 items. I ordered 7 of the 3.5 gram units of flower in different strains. I failed to check the THC % at the store and when I arrived at my house I noticed it was 8% lower than what had been listed online. I did not open anything but was bummed out and went back the next morning. Leah and her manager Lisa worked something out where I could do a straight exchange with the 4 units that I didn’t want with ones I did with a THC% that I wanted in a more desirable strain at no extra cost to me. This is excellent customer service, I was unaware that even though they were unopened returned flower does have to be destroyed. I had intended to just return all 7 items as I was sour on the ordeal (all my own fault) and they absolutely made my day and less product had to be destroyed. Please remember the trulieve staff works incredibly hard dealing with all of their online orders, walk in’s, constantly changing price points because they offer so many different sales. It is our job as customers to make sure our orders are exactly what we expect before they are labeled. If they are not the staff at this location will bend over backwards to help you get what you want. This way flower doesn’t have to be destroyed. Leah and Lisa should both receive raises as their customer service and understanding could not have been better.
Always the most professional and enjoyable experience. Every person you speak to is polite, friendly, and most importantly, an actual person who is just genuinely happy to help. Also, Hector nailed it!
Thank you Leah for your excellent service and being patient with me. I wasn't sure which products were best for me but you walked me through the process to find them. Thank you again!
Kaylee was very knowledgeable about the products. Customer service was impeccable. The whole experience was awesome. Thank you
They are always friendly and helpful. The last time I was there a young man by the name of Dalton A helped me. I commented on what a good job he was doing and he told me it was only his 3rd week. He did a fabulous job for only being there for 3 weeks, he was like a seasoned pro!
I have been going to this location since they opened. Yes, I know there are others in the area however the customer service at THIS location is unmatched. I have been helped by many here. Most know me by name but today I was helped by a newer gentleman, Andrew. He was very polite, knowledgeable and helpful. Thank you, Andrew!!
Andrew was really helpful. I appreciate the kindness. Thank you, again!
Not offering masks but ask YOU, to have one, or you have to leave...After being a customer for 3+ years and twice failed to prepare my online order (nor notification), I believe that's too rude. If you demand masks in your store, you have to offer one.
some associates wearing masks around their chin. I said, "what good is that." Response: "hey, they said I have to wear a mask. They didn't say HOW I had to wear it." I'm really SICK of this attitude. Covid is not a joke.
Lizzie at the front desk was very polite! She was very helpful and personable and makes a great receptionist! Haley helped me in the back and she was absolutely phenomenal! I had a bad experience today at another dispensary, and she really went above and beyond with her customer service. She also was very knowledgeable and I very much enjoyed interacting with her. Thank you so much ladies and tarpon store !!! Can’t wait to try my new puff co!!!! Great first experience at this store
Love the TS location! Everyone is always so patient and helpful! Have an Amazing day! ✌️💜💨
Ryan was very knowledgeable about the products. Customer service was impeccable. The whole experience was awesome. Thank you
love this location! everyone is so friendly & always happy to help, but i must say Leah, is awesome! always makes sure i get my discounts as others i have to ask them to add it, she’s always keeping up to date on my points & making sure i get the best deals for the products i’m purchasing & is great at giving advice & pointers on how to use & best ways to get the best effects! i have used the other locations but nothing beats the feeling i get walking into the Tarpon store & everyone remembering me & there to help!
Hello Fellow Trulievers!!!When the Tarpon Springs location opened I was so excited! So close to my house finally!I haven’t gone back to the Tarpon location since the middle of January.From what I understand there was a change in management around that timeThe first time I shopped in Tarpon before the new year I had a great experience… In fact I had several great experiences after the first time too.… But after the last time I visited… I can assure you it will be my very last time ever stepping foot into the Tarpon Springs location.The staff was sullen and it made me feel gloomy. I overheard several staff members discussing their frustration regarding their schedules not being posted early enough. I also overheard at least four or five consultants comment that they wish they could transfer stores because they were being harassed by the current management team if my daughter was treated like that at her work place I would tell her to walk out and I would handle it from there.Please keep in mind, this was all during one shopping visit. I could clearly hear their conversations while I was in the middle of trying to select my medication and talking with my patient consultant.I am unsure why the previous management team was replaced with this new team. I am 100% sure that until the management at the Tarpon Springs location is improved… I will never step foot inside of that store ever again.I noticed that many of the good associates were no longer there. It was almost as if they knew The store with decline as it has.
I always receive exceptional service at the Tarpon springs location! Today I was helped by Leah, she was super sweet and thorough! I also got a freebie pride Trulieve hand sanitizer, so cute! ❤️
I absolutely love coming into this store I have been into different stores and not had such good experiences. I have gotten to know the staff very well Lizzie is one of my favorite people to walk in the front door and see sitting behind a desk she's super knowledgeable a lot of the time about different products that they have I just want to say thank you to my Trulieve family keep up the great work
For those of you on the Registry, this place is amazing. The staff is knowledgeable about their products, and are quick to recommend the right product for your needs. It feels like a safe place, filled with good people.
Very relaxing, welcoming interior of reception area. After a pleasant greeting and quick registration I was taken into the dispensary introduced to Martin. With his knowledge and help I walked away with what I needed. So if your in the Tarpon Springs area check it out. They all had their act together and the patients needs at heart.
Always a great staff willing to do anything to help you get your medication. Very friendly and wonderful people. If you want a great experience, Don't go anywhere else but Trulieve. The person who helped me and was exceptional in his advice was a man Named Tim. He was very helpful. Thank you Trulieve.
This is my second time at this location even though I live closer to the NPR one. I find Tarpon always has a lot more in stock and isn’t as busy so it’s easier to get in and out. Today my tender was Leah and she was super sweet and made it a speedy process. Thanks Leah!
This is the best Trulieve dispensary I have been to. They are efficient, courteous and knowledgeable. Tom helped me today and the experience wad as it always is: excellent. I will be moving to Charlotte County soon and I hope there is a dispensary there that is as good as Trulieve's Tarpon Springs location is.
This place is great! They have been very friendly throughout. They have no problems with order changes at the counter. They always give me at least 30% off everything. I don't go to any other place
The assistant I got from D, was absolutely wonderful. He went above & beyond for my order. This location will forever be special to me. I have always had a great experience here no matter who is working among the staff. They are phenomenal.
I truly love Trulieve!! Esp the tarpon springs location! They take good care of me making sure I have my meds correct.... and give me free stuff like this cool shirt!!
I have been shopping at this location for 5 months. This store has set the standard for great customer service. I'm always greeted with enthusiasm, and the staff has been extremely helpful guiding me through products. Most other places just shove a menu in your face and say "here's what we got", but Trulieve takes the time to show and discuss each product in stock that day. They definitely elevate their customer service to a level I have not witnessed inside of a Florida dispensary before.
I was fairly new to the medical dispensaries, and I was thoroughly impressed with how Mike carried me through my time. Just what I expected, covering all aspects of the different types they carried and the uses. He knew everything lol it was really a great experience. I didn't feel as if I was just in a dispensary when I walked in, very professional space, and very impressed by the way mike up kept that feeling each time i've been back. Thanks again much deserved 5 stars!
It truly makes a difference as a patient when you are treated with respect and not like a dollar sign. I gave the Tarpon Trulieve a try and man could I feel a difference! There were quite a few people waiting when I entered but the gentleman checking me in, Stephen I believe, was very translucent and informative about what was going on. After a few minutes wait I was given to the sweetest consultant Rebeka (Greek spelling like me;) ) who helped me get what I need and even taught me about something I didn't even know existed. GREAT STORE in a time of panic!
Sunset Surf your rating doesn’t justify anything. At Truelieve this location and consultants are very exceptional on top of things and is always trying to do better, when it comes to store operations and there patients experience. How dare you give this location that rating. You should change the rating to a 5 star because we all know that’s what they strive for and earn. Even during times of holiday season and this ridiculous pandemic!
Open to changing review if someone can clarify because my product is 5 star. Not too sure what's going on at this place about flower menu.They say somethings out of stock but have it at the booth over / pitch " what they have" not referring to the entire store. Different pitches for different counters. No clear menu of what's at your store unless you speak up for them to take a look around. I wont be shopping here anymore until you guys fix that. This is like the 2nd or 3rd time this happened here.
Open to chatting w someone because my product is 5 star. Not too sure what's going on at this place about flower menu.They will say somethings out of stock but have it at the booth over. No clear menu of what's at your store. I wont be shopping here anymore until you guys fix that. This location states incorrect percentage/ strain inventory of what's in stock unless you speak up to look. This is like the 2nd or 3rd time this happened here.
I have received so much help and feedback from most of all the Trulieve staffers.I just recently went in and Cameron helped me out explaining how to use one of the vapes to be most effective. I couldn’t be happier with the service I get not just from Cameron, but from the whole team! From start to finish It is very exceptional and fun too be around this group of Truelievers! Thank you all for your advice. It shows greatly how much you do care!!! Thank you oh so much!!
Beautiful store. Kara was amazing. She was very informative and helpful to find exactly what I came in for. I will definitely come back to this store. Thanks Trulieve!
I am a creature of habit-and don't like change very much. Even when it comes to trying just new locations of a chain I can be rather timid.I am SO happy that I went and visited the Tarpon Springs location. It's pretty new, from what I understand, and it is an absolutely beautiful store!The staff was very friendly and the service was lightning quick. If you have not been to this location yet, you should definitely plan to stop by - I highly (🤭) recommend!!
I love coming here, the store and employees are always immaculate. Surfaces are cleaned and sterilized regularly. Hand sanitizers are everywhere. Staff are professional, courteous and knowledgeable. Personally, I recently had a question about my prescription and Lizzie was more than helpful. Keep up the awesome job Trulieve.
Love this location! Super clean, minimal wait and they have everything in stock! Crazy concept! Had the pleasure of working with Logan. He is incredibly knowledgeable in product. We changed a few things in my “sleep” meds and thanks to his recommendations, I cannot remember the last time I slept so well!Thanks Logan and the rest of the staff! I’ll be back!
Lizzie was so nice and very helpful!!!
I have been going to this location since they first open. I will say it's been one of my favorite locations to visit in my surrounding area. Very clean and friendly staff and for pretty prompt and organized. I have had the pleasure of working with "Matt" several times as my cashier and he has been amazing. Always very polite and accommodating with proper knowledge and prompt check outs. This is why I am rating this location at a 5 star.
I love this location! This was actually my 8th store I've been too. I'd come to it more but the stock doesn't compare to what the Clearwater store gets. Anyway, Stephan and Derek were great the other day. I look forward to going back soon.
It happens my friend Leah works the front desk so I was greeted with smiles.The guy who helped me pick out a few things to try was very helpful. I was in heaven.
I wasn't quite sure what I was speaking of and this gentleman that had helped me this evening knew what exactly I wanted get more people like that thank you for my time thank you Logan S
This place is huge! I don't know if people have caught on that this place is open yet as it's less busy than other locations in the area. As always the staff at Trulieve are friendly and knowledgeable about the products they offer. I highly suggest ordering online ahead of time at trulieve.com regardless of which location you visit to make sure what you want is in stock.