I have been to Trulieve locations throughout Florida and in Massachusetts. The Lehigh Acres location is BY FAR , the… most friendly, helpfull, knowledgeable, nicest group of folks I have ever encountered. They ALL remember you as a person, call you and welcome you by name EVERY SINGLE TIME, EVERY SINGLE PERSON!I have been using marijuana for over 45 years, and have NEVER leaned so much about it, than I have in the last few years from these amazing folks.Always patient answering all my questions making SURE I left with the understanding! Great music, atmosphere, great experiences ALWAYS!A+++read more
Absolutely love the atmosphere! It’s calm, quiet and doesn’t feel like a doctors office that you are scared of going… to. Staff is very friendly and knowledgeable about how things work and the products they sell. Wait time is reasonable around 5-10 minutes not to mention the employees are fast to get the items you want. Haven’t tried delivery yet but soon will. Great job Trulieve staff!! You all are amazingread more
When placing an online order it takes several hours for them to fulfill the order, and if they don’t have what you… ordered in stock, they won’t call and see if you would like something else, they wait until you get there. Every other Trulieve I’ve been to is super fast fulfilling orders and if the item isn’t in stock they will actually call you. This location needs work for sure. Not to mention the wait times are ridiculous.read more
Don’t usually leave reviews, but this location is lacking so far in terms of service compared to other locations in the… city/state. The wait time is ALWAYS long and for some reason the stock is never updated online. The staff that are able to show up are amazing but usually there’s only like 2-3 people daily. Liberty Health may be worth the driveread more
Closing at 5 when most people work until 5 is just dumb especially when so many patients are in need and you’re the… only location open. Drive there after work through crazy traffic since all lights aren’t working. Wasting my time. Second strike trulieve. You get one more and I’ll never buy again. Consider yourself notified of losing a client.Edit: replying to trulieve’s response…that’s understandable, what’s not acceptable is you received online orders and did not notify people who ordered for pick up that your hours changed. That lacks professionalism and basic courtesy. You should have notified clients who placed orders so they can make arrangements. Not let them expect that the order is ready only to drive across town in a disaster zone to find out that your closed.read more
Love this location. I have been to others within Lee county and this is my favorite! All staff is friendly, it’s clean,… and most knowledgeable about the product. Thank you for always your help and friendliness.read more
Loved my first time walk-in experience with Alex at Trulieve! The visit was wonderful and all around Super-friendly… Staff! Terrific Service! The atmosphere was chill and relaxing. Had some awesome Deals & Discounts. Alex is a really cool guy and I personally recommend him. He helped me with choosing products that were right for me and had answered all of my questions. He’s very knowledgeable and had the best suggestions. Alex made me feel at ease and didn’t push to buy stuff. I was happy when leaving and so I will be coming back!!read more
I was very happy with the staff! Especially Tiffany she is very friendly informative and eager to do her best to make… the whole process as easy as possible. Again 5 starread more
I placed an order with this location (Lehigh Acres) for Saturday delivery. I received TWO text messages on Thursday and… Friday 07/28/2022 and 07/29/2022 that the order was packed and ready for delivery the on Saturday, 07/30/2022 between 8 a.m. and 7 p.m. Mind you, my last order was also for a Saturday delivery. After waiting home ALL DAY, I went to their website and check on the order. The chatted online with a customer support rep named “Cat”. She contacted the Lehigh Acres location to find the status of my order. She informed me that that location now only delivers on Tuesdays and Thursdays. If that is the case WHY didn’t they contact me and let me know, instead of sending TWO text messages that it would be delivered on Saturday?! VERY POOR CUSTOMER SERVER. Thankfully, there are many other dispensary options in the Ft Myers area.read more
I have a prescription for tincture. The people are so very friendly and talk to me about different types of tincture… and its ability to help with my issues. I am now off 20 pills due to motorcycle accident and have just a couple drops of tincture in coffee instead. L4, L5 herniated disc and tear. L1, L3 bulging and now bone spurs. Pinched nerve in neck. I was on 20 different pills and a walker. On good days I could get by with a cane. Now, I need none of it. Thank you Dr.Franklin and Truelieve.read more
Great staff workers. If you have any questions they have the right answer. Great prices. And very convenient for those… that live in Lehigh Acres Florida.read more
It is great shop. Quick and they have a lot of stock. 5 miles away is the best reason. Thank you truelieve
Never disappointed!! Great products! Great deals! Great costumer service! and great location!
Highly recommended they always keep their website up-to-date and will call you right away if they are out of an item… wish they had another location in Lehighread more
I’m always really happy with this location and I’m always happy with all of the staff here. My favorite staff member is… James. He always explains products and always is happy to chat about it. This is the best part of my experienceread more
Great and helpful staff. This store is conveniently to where I live. But even so. From my experience. I like this store… better than their other stores. Seems like faster service here.read more
Can’t say anything good about Trulieve. Put in an express order and still have to wait 30 minutes to an hour or more… even once you check in. Takes more than an hour usually 3 to 5 to process an order. Don’t dare show up before your order is complete, they’ll make you wait that entire processing time in the lobby.Drive a bit further to Liberty or Curaleaf, it’ll take the same amount of time.read more
Tiffany, Trevor, Chris, and Alex i’ve been amazing!!! Very helpful, polite, and knowledgeable. I am so happy that this… location has opened up.read more
You can sum this whole place up with one word amazing,,, the people there are very nice and respectful , and very… knowledgeable about their product. personable as well, the place is clean and relaxing , a very open nice space.read more
Never have any problems and they always have what you need and if not they give you something in place of it. And very… helpful and niceread more
Orders filled with ease. Tiny front ask for mask but all good here. Busy busy
I have been to several trulieve around the state all of which has had great customer service. That being said by far… Lehigh acres trulieve is number one. They really have it together in customer service, efficacy, knowledge and all around by far they have the friendliest staff. Shout out to montel and really all of you. I have never had a bad experience with y’all…..read more
Convenient location, great customer service & plenty of quality goods! Staff is always friendly, professional &… helpful. Decent weekly deals/specials too. Also, if you go in during their eariler business hours instead of the obviously busy 5 o’clock rush hour times, the usual wait for service is pretty quick. ☺read more
Every time I come here, I get the best service. The people here are the nicest but I want to give special thanks to… Montel who I completed my order with ease. He is such a great guy, great people person. Keep up the good job Montel.read more
The staff are incredibly knowledgeable . Shout out to Ariel for always being so kind and welcoming. I will definitely… return.read more
Stay away from here. Multiple time put in order then show up and they say I have 12 people I’m front of me. Few other… time I show up end up waiting almost 2 hours. Worst place to buy unless you have all time in the worldread more
Prices are a little high and they only offer a senior discount on Sunday. There is another place close by that gives… you a senior discount everyday and these people really need to match that to compete. 10% senior discount can add up to a good amount of money. It’s a shame their prices are higher to start with.read more
The worst customer experience I’ve had in recent years – no ability to handle a line, constantly letting people cut… ahead because they “had an online order that isn’t ready yet” – A “waiting list” is apparently used if you know the people that work there.Watching four people be let in ahead of you because “they put a note in to hold it for them” for an order they apparently made “days ago” per the conversation with the lady at the check-in would probably make anyone upset.Even better is being told “Oh but they just called your name” when letting them know you have to leave after sitting in the lobby for half an hour – just say you forgot, say anything about the situation at all – don’t just ignore that people have been waiting for half an hour while you keep letting people that showed up after them in.Had plenty of great experiences before this, maybe it’s just a fluke. Maybe not :/read more
Will not hold your orders for 24 hrs like every other location. Poor customer service! Called to make a complaint and… was pretty much laughed at. Other dispensaries have the same if not better. Time to start shopping around!read more
Not Good so far… Website sucks..orders placed and not filled.. Available selection is minimal. If your out of any… good options. Then maybe trulieve might help..but doubtful.. I gave 2 stars because we had 1/2 chance that we might leave there satisfiedread more
Great location as its literally a few minutes away from home. Amazing staff, always attentive and willing to answer any… questions. I gave it a 3 star due to quality of medical flower. Pricing it great especially when they do random deals. I just wish the medical flower was higher quality.read more
Great deals and product but I have only been there two times and had the same lady at the front desk each time who was… incredible rude to me I’m guessing because I did not have a mask. She told me they had no masks I had to leave I luckily found one in my car and the next person that came in had the same problem.. but she found a mask for them. She made me feel so uncomfortable I am not going back. I’ll stick with MUV there products online match what they have in store unlike trulieveread more
This location is one of the newer locations in our area and you would expect minor hiccups on any start up, but the… staff at this location are very helpful and more than willing to kindly walk you through the process in aiding patients in catering to their indivualized needs. I have to give an honorable mention to Ms Tammy as she was of great assistance and very courteous.read more
Off to a great start here. Orders filled with ease. Tiny front demand mask.
Had to leave and go buy a mask because they are required when inside. If you’re going to force someone to wear a mask,… at least have disposable masks out for the customers. Aside from that, once I got to the back the staff was friendly, knowledgeable, and helped me get everything I wanted pretty fast.read more
It is great shop. Quick and they have a lot of stock. 5 miles away is the best reason. Thank you truelieve
What an experience! May, Bre, Ashley & Amber were amazing. Definitely a Truliever after today’s visit. Felt like old… friends hanging out. Can’t wait to return.read more
Made to wear mask absolutely against our governors orders . Will take my money else where
I spent an hour today waiting for nothing because the check in girl put my license to the end even after I told her… multiple times who I came in after and she did nothing to correct it. I watched her take up my license to input my information into the computer than get up to let someone in the back and instead of putting my license back in line she put it to the end. Other than her atrocious customer service skills the product is ok but I get better deals at MUV and way better service with a smile.read more
How can you run a sale through Sept 30th, and then just close your doors until Oct 1st? I was interested in giving you… guys a shot, (which was already putting my pride aside since you sold your souls to Trulieve, the “walmart of cannabis”)- and then you CLOSE so patients can’t purchase discounted items?! Total Trulieve takeover move and completely lost any ounce of potential business for good. Good luck with everything! 🥲read more
It was awesome.. great products. Very nice workers.
Nice placeNice peopleGreat locationHad what I needed when all other dispensary’s were out.Great pricesFirst time… discountsread more
I have horrible anxiety and the staff here makes everything super easy.
Very awesome dispensary that has Awesome Concentrates and great Flower. Great customer service. Recommend to anyone who… smokes Concentrate to try this location. Awesome budder. Less expensive than everyone else out there.read more
I loved it the products here have a great variety and the staff team are great.
So far best flower for the price. Friendly staff. Nice deals too.
For some reason this is the only dispensary I’ve been to I want you to fill out a form before they will let you… purchase anything. Evidently your State medical marijuana card is not good here without them knowing all of your information. Needless to say I didn’t buy anything and I won’t be backread more
Great dispensary and has the best flower hands down everybody ive met that works here is amazing and very helpful
Slowly becoming my favorite place to shop. Went today to take advantage of the great deals they had for today and I was… very impressed. Not only did they have a better available selection than other locations but the staff there is great! They provided me with so much helpful information, especially Christopher and Mike, about different products and they were all so friendly. They answered every question I had which was so helpful. I also prefer the overall environment at this location for its relaxing atmosphere.read more
Very good Harvest location. Chris the GM and Tiffany are so awesome and all the staff is very nice and helpful. They… been open a week and I’ve been there 4 times. So far the flower I’ve tried has been A grade. I HIGHLY recommend visiting this store.read more
Exclusive quality products with top notch service (especially from the cute lady with the purple hair)
Very good Harvest location. Chris the GM is awesome and all the staff is very nice and helpful. They been open a week… and I’ve been there 4 times. So far the flower I’ve tried has been A grade. I HIGHLY recommend visiting this store.read more
Good deals and a pretty wide variety