I wish I would have got the employees because she was amazing. I don't live in Venice but was visiting so this isn't my usual dispensary but I was very impressed with all the employees. Keep up the amazing job, folks!
I am going to write this review as a customer of 4 years also as a ex employee I wasn’t fired I quit after working there for about 2 months I realized I couldn’t do it I couldn’t lie to people and act like I am helping them when in fact I wasn’t it opened my eyes it took me working there to find out you can get back cash refund not just credit or exchange they don’t share that information I wanted to work and I was excited but once you are aware and become knowledgeable you have to do better I didn’t like the way they spoke I’ve been homeless I was disgusted by the conversations I had to sit through cause I was an employee I realize this is a business their concern is money although I have to say Ron was genuine always help others he left the Venice store there’s a few great people that work there that are genuine caring people. I’m just appalled by the behind the scenes it’s fake it’s not genuine I could put myself in that environment it killed me when I saw real people in pain and just barely “helping” them trulieve has to do better
The Osprey facility is way better. Check in here at Venice with a not a soul inside and it’s still a wait.
Absolutely love thisTrulieve. Excellent customer service and professionalism. Savannah is very knowledgeable, thoughtful and kind. Even gifted me with a very cool T-shirt/ball cap. And of course the product... Superb quality. Best Sativa flowers I've had in years. Highly potent. Highly recommended!
Placed an express order. Watched as a dozen customers came in after me and were waited on first. ? What good is express won’t be back.Also wasn’t the first time I’ve had this express problem here. Needs proper management have been there since when they opened the franchise maybe that’s the problem. Damn disrespectful way to treat a sc dv.
The waiting room where despair goes to die. In Venice, this place is one of two in a highly underserved community. The staff is nice and they do the best they can but they need help.
The waiting room where despair goes to die. Pack a lunch and bring something to keep you occupied during your long wait. In Venice, this place is one of two in a highly underserved community. The staff is nice and they do the best they can but they need help.
It’s always something with this place, my biggest complaint is it will take you your entire day to get in and out so just be prepared to cancel any plans you had for the entire day. The hours are terrible too.. any other trulieve stays open until 8:30 pm why this one closes at 7:00 is beyond me. This is the last time I try this place.
Pretty efficient, if you place your order for a pick it’s quick and smooth. Some advisors are more knowledgeable than others.
Great staff at this location, always pretty well stocked. Definitely one of the better trulieves I’ve been to 👍
Great prices and even better service, every time!! I suggest you do online pre-order to make it even easier pickup
Great service! Great prices! I did express and Sarah had me in and out in no time. Will be back again soon
Best trulieve I’ve been too hands down. Always quick and efficient with my orders and the staff is always extremely friendly and helpful with all my questions
The bud tender was so uninformed on what product they, what was on sale. When I asked he was rude and very short woth his answers. The store was out of a lot of product. Completel waste of time. Do not fo to venice, save yourself time go elsewhere.
The waiting room where even despair goes to die. Long waits. Sadly, I have to go to Venice on occasion and this place is one of two in a highly underserved community. The staff is nice and they do the best they can but they need help.
The waiting room where even despair goes to die. I call it the 7th circle of hell. Long waits. Sadly, I have to go to Venice on occasion and this place is one of two in a highly underserved community. The staff is nice and they do the best they can but they need help.
It takes to much time there. I can go to muv and will be out in 10 minutes. I do like the different products with both but 45 minutes compared to 10. I will take muv any day over truelieve.
The staff are knowledgeable and helpful, they are always a pleasure to deal with. However the last few months there is not nearly enough people working and the wait times have gotten completely out of hand no matter what time you go. It's apparent that whoever is in charge of schedules doesn't care about the patients only about running the dispensary with the bare minimum amount of employees
Slowest dispensary I've ever been to. Not sure why they take walk-ins before online orders either. "Express" isn't very express when the wait time is only 2 minutes less(what was listed on the screen) Had I known it would have been slower for me to do an online order than a walk-in I just would have come in. Never coming back here that's for sure.Edit: Express is now a longer wait time than walk in. What a joke....
This place has become a joke they take Forever to serve customers and there is no sense of any urgency among the staff. Been a customer for a while but it's gotten to the point I literally dread going there and sitting in the waiting room. Each time I've been lately it has been worse and worse. What takes so long? And most of the staff is just moving in slow motion. When I am at my job and there is a huge wait for customers, we try to move things along because we know people are Waiting! I hate that this is the closest store for me. They don't care about you, the customer. Go to another store!
Savannah rocks. She always takes good care of me with product and points. Thank you very much
Visited the Venice location yesterday. Never disappointed in Trulieve. Lacey was my budtender x2 visits .She is a beautiful woman with outstanding people skills. I hope she is somehow recognized for this .You are lucky to have her.
The staff here are awesome super nice and helpful. When I came in today Savannah was wotking at the front desk asked if I wanted a water or anything it was very nice she made me feel so welcome. They are super quick here and I drive out of my way to come to this one.
Always good to know what is new and what I need. Fast clean easy easy shopping
Ginger asst manager at Venice Trulieve is one of the best communicators and always tries her best to help customers with what they are looking for .Larry is also a great employee, always goes up and above.
Always enjoy stopping in here. I haven’t been a while and I was still greeted by name. Savannah is amazing and always so nice and calm. Truly appreciate the customer service here!!
luckily for trulieve venice, it doesnt have any other competition in town or this terrible business would close.. I cant believe the rating isnt lower. I Dont know anyone in this town that likes trulieve venice. a bunch of straight retards work there!!!
Always great! Thank you for awesome customer service and shout out to Savanah there who helped me on this last order, she is very nice and helpful!
2nd in-store visit after a nearly three year hiatus. Great experience from moment i walked in front door on through to my exit. Fantastic customer service!! Thank you Ron & entire Venice Trulieve Family!!
The team that works at this location has always been so helpful, knowledgeable, and friendly! Met Nicole today and she went above and beyond to help me ! Had to leave a review 🙂
The new manager has made a big difference over the past few months to really streamline the whole process, from check-in to check-out, wait times have been greatly reduced!! Store is always staffed with pleasant and knowledgeable staff. Thanks Trulieve Venice.
I love the helpful, awesome budtenders at the Venice store. In particular, Josh, was very helpful and informative during my last visit a few weeks ago. I greatly appreciate his help and he's very thorough too. I also appreciate all the other staff too!! 👍✌️💚😎
The Venice location is my favorite. They're always friendly and helpful. Holly is awesome. She has a ready smile, bubbly personality and will make sure you leave happy.Thank you for being so awesome!
Best Dispo in Florida. The staff is amazing and it’s super nice and clean. I’ve been all over Florida and glad the Venice location is my local.
They don't care about the patients. You have to get the right budtender. If you get Larry or a few others they won't work for you. Only look in they're empty drawer and say no we don't have it. Then you go online order it and you get the text your order is ready for pick up. But wait I literally just walked out the door and Larry said they didn't have it. Real nice I returned a 58$ jar of flower and got a 43$ jar of flower and Larry says oh it's the same price. Ok bud guess I'll deal with call center. Either way the Venice store has went downhill. Bethany, Terrence, and like two others are the only ones that work. KC the manager told me I can't do returns cus I have to many but call center said no problem. Only things I return are the faulty batteries and budder that's 30% of the product is stuck to the lid cus they let it sit in a bag overnight sideways thanks trulieve for showing me your wonderful customer service.
After 4+ years of working/ shopping at Trulieve Venice I can honestly say this store is finally running properly.Management and the employees have really turned their attitude around this past month.A lot of workers have fallen by the way side at this location, due to being unprofessional and completely immature.There are a few employees who have been at Venice TL since the store has opened.Great to see those employees are still at the Venice location and thriving.It is refreshing to experience a professional atmosphere whilst receiving product in a timely manner.Keep up the great work Venice team!
Being a patient of two systems 1) modern medicine- has lost sight of the inalienable rights. Life, my local neurotic neuroogist after 1/2 year treatment he was unhappy I didn't understand, even though the plan was to continue he called me a terrible person and ALL my patients get better, he screamed why don't you go away, go home and die, my solice came when "going home to die" was heard in a standing room only- full waiting room, I was obviously not the ony one he treated that way a majority of patients stood up, one lady came to me, she hugged me and said, you need to see this, almost everyone formed a line, each one cancelled appointment, Anger doc. Came out WHAT IS WRONG-STAFFER SAID YOU! And I am done, the lady kissed my cheek, the entire group pushedme in my chair, to my ride. Two people gave me a Compassionate Canabis card. Plus a card for Truelieve, from my Doctor, who calls me! How are you doing, I noticed you lost 7 lbs, is everything O.K., added a recommendation to Trulieve let me know how your doing. A doctor took out time to call me?!! Changed an order to help, I guess I had a glimpse of what is missing, not just in medicine, everywhere, COMPASSION IS LEAVING, unfortunately, instead of rekindling it , the void is filling with hate and decent. The Truelieve group, the Dr., growers, researchers, product design for safe, reasonable use of a product while integrating substances safely into complex medical situations. The THC part of treatment is 10% of the story, I'm not qualified to give accurate, up to date info, but ask Trulieve, Note, gained weight and found a community of people who are Truecure, I found what "modern medicine has lost" Patient care, mainstream doctors traded compassinand care for their profit margins. Truelieve restores the absence of compassion and typically bends over backward to help those of us who have become a number, or simply told to go home-die. To my doctor, even after your disparaging appointment know this-if you ever need a hand,, if your in a sitation with darkness surrounding you reach up I WILL TAKE YOR HAND AND HELP, IF I CAN! Find help if I can't. I hope you find what you have lost. I found it at Truelieve. Rob
This is a great location... very friendly snd knowledgeable...I appreciate getting the text messages and the emails that I do keeping me up to date on what's in stock..always easy to return something for any reason I'm very happy!
Gingah, Arline, Ryan and also many others ;);(-are polite, genuine and know what’s tasty in terms of both flwr and concentrate. LARRY Knowledgeable about the weekly batches Terpene profiles and can work with any handicap; if you’re strictly flwr.They had options for my brain and all the side thoughts. Which: Thanks btw!
I received an email telling me about flower on sale. Went in, got 3 and was finished in 10 minutes. Easy peasy!
All the people are very nice and friendly especially Ginger She help me out a couple times when I went in there to buy Flower always very nice pretty smile
Had a great consult Ryan Learea was extremely helpful
Best service you can find and the staff is incredibly friendly!!! Would choose this trulieve over any other around.
The staff as always was exceptionally helpful & informative.
Bethany and Mark are the best delivery drivers I have ever had the pleasure of working with!Keep it up!
I've been receiving delivery for almost 1.5 years. The last 8 months or so hasn't been the same. I cannot explain how happy I am to see Marc and Stephanie as a team again! (gave Stephanie the biggest hug when I saw her) They started deliverling to me, when I was new to deliveries and we always had a great interactions- not the interactions I've incounternered the last 6 months or so. Mark's new partner is rude, has no knowledge of products. When I ask, he's very short, and makes it known hes just a driver and has no product knowledge. Thanks to Marc & Stephanie for restoring my faith in delivery again.
Inside the store is a very pleasurable experience. The staff is friendly and knowledgeable and they generally meet my needs. The only problem is that a couple of times, I have been approached in the parking lot by very sketchy, slithy toves who ask me to purchase products for them.
Great staff. Great products. Can be a little busy sometimes. They get you taken care of and always remind of deals or points. Anything they can do to make it right.
75% off today for me plus 5 * service.. Michelle is extremely helpful and cheerful. She is 5* as well
Bethany and Terrence always welcome me like I’m at home. Their guidance always gets me what I need. They are an amazing staff!!!
Love the trulieve stores always got great deals going on. Staff is friendly and look out for you . But recommend you shop online and check in before you get there. And always ask if they have something you didn't see online. Cus orders do get cancelled out. Bethany and Terrence will be glad to help you find what you need too.
Received amazingly friendly service from Bethany, Matt and Eric. They were all very knowledgeable and helped advise what products would suit my needs best. They really went above an beyond to ensure I was taken care of. Couldn't ask for a nicer people at the front desk!
I love, love, LOVE the Venice location!! Always the most friendliest faces, and awesome service!! Returns are painless, if the product doesn't work, or isn't for you.Two of THE best people around - Michelle and Bethany.... they care so much about us customers!!! I don't go to other Dispensaries because Venice Trulieve has all I need!! Thank you, Michelle and Bethany, for always making me feel welcome in your store; keep shining!!! 🥰
The manager that took care of me yesterday was the best employee for True Leaf I've ever met he went above and beyond I'm sure what he's required to do I didn't get the gentleman his name but it was on Monday afternoon of this week she should be given a raise and the young lady's cashier that took care of me also she went above and beyond what they have to do and I can honestly say that's the only true Leaf in the State of Florida that I've been to where I got service like that because of those two employees will be the only reason that I come back to trulieve
Love the trulieve stores always got great deals going on. Staff is friendly and look out for you . But recommend you shop online and check in before you get there. And always ask if they have something you didn't see online. Cus orders do get cancelled out.
Cares more if you where a mask then taking care of their clients, doesn’t matter if you’re fully vaccinated either. A stupid policy that is in forced because it’s parent company is from California. Not to mention… It is over priced and product is of low quality. I’d just come for the first two discounts then go else where.
great!! the girl was very helpful. seemed like they had less of a selection of carts. Overall I was happy with my purchase.
Worst dispensary experience of my life. They gave me 3 of the wrong product, I was asking for something else, generally unhelpful, stingy and difficult to get the flower for my first time 50% off sale. They made it impossible for me to buy as much as I wanted by being difficult, slow,and lying about product availability. I HATE this place they give weed a criminal name even tho it's legal. Screw u guys for sucking beyond belief and ur flower is very poor in quality...
Even though this location is not my favorite, Arlene is such a pleasure to deal with anytime I have issues or questions about my orders!
Bethany assisted with my purchase today and was very patient and friendly. All of the staff greeted me warmly and wished me a good afternoon when I left. I don't go anywhere else!
I went here to exchange a product that was nonfunctional. The person who helped me was very cheerful even though this is a long, complicated process. Better yet, she knew what she was doing.The dispensary itself has improved greatly on wait times. Before now, I always would wait 20-60 minutes before being waited on, even if I was just picking up an order I'd already placed. This time I waited about 10 minutes. 🙂
I am extremely pleased with their Customer Service that was provided today. I went, for the first time, yesterday and purchased an 1/8 however after weighing it, it weighed roughly 10% off what it should have. I went in explained why I am exchanging it and upon request they pulled out a scale and weighed the old container and the new container to make sure that the new one weighed more than the product previously provided. Sure enough, when I got home the exchanged/new one weighed 3.6grams! The staff there... very pleasant, patient and kind. Also, people complaining about the wait, or people complaining about others being taken back before you while you arrived prior to them... First, get over it and be patient. Secondly, check in prior to arriving after ordering online. Boom Bang Done 🙂
Super clean!! Great people. Very friendly, and very helpful. I wouldn't go any were else!!
I’m updating my rating to 5, because the whole Trulieve experience is more streamlined than it used to be. The website has improved too. The staff are awesome as always.
I enjoy it when I can get it. Have had issues with this specific location a few times. It gets VERY frustrating for me sometimes. I can say I haven't had any issues with other Trulieve locations. When it works out...I am very satisfied with products I purchase !!
Grizzly Dan is the best bud tender there. He is so knowledgeable, friendly, and hilarious. He is now placing orders in the back, however we miss him out front. Dan is the MAN.
Still the best and only place I go. I got Larry yesterday and he was great! Very precise and detailed with my order and made sure my order was on point.
Awesome place and great customer service. Aaron B. gets five stars for top of the line service.
Waited nearly an hour for a pick up order had people checking in after me going in to the showroom before me. The employees pick and choose who comes in instead of going down the order in which they check in. Your employees pick favorites. Seriously this is the worst trulieve in the area. Extremely inefficient and lazy. I had to unfortunately come back to this store, it is the only store that currently has stock, because no one wants to come here. What an absolute joke.
I had a wonderful experience at the medical dispensary today. i was greeted by an energetic front desk. I spoke with the manager Kaycie she was delightful. what a big difference from all the other visits to this location. i will be returning to this dispensary based on the service I received. very efficient especially for memorial day. Cheers !
All I can say is WOW! This old timer was expecting to wait an hour or more today and I did not!!The first good experience I have had at Trulieve Venice in about a year. I usually have to wait 45 minutes or more. Today I waited 20 minutes and all my product was accounted for! I have been with this store since day 1 . I have watched Kaycie go from a bud tender to apparently being the new store manager. What a great job she has done over the course of the years and now she has the store up and running flawlessly. Good work Trulieve team that’s for the pleasant experience!!
My visit at Venice Trulieve this morning was outstanding. I even noticed the employees were excited to be there. What a turn around from last months experience. I was loosing hope for the Venice location, as recently I’ve had a few negative experiences. The new manger Kaycie did everything she should could to ensure my experience was a positive one. To who ever in Trulieve that hired the new manger, bravo ! Keep up the great work Trulieve.
Good store. Nice people. Just wondering though: It says Ground is available now, but they usually do not have Ground until Wednesdays.
I just left Trulieve in Venice and had the best experience ever the staff was prompt and very polite Aaron even helped me save a couple bucks. Best Trulieve hands down
Love the people, love the product. Trulieve always has what I'm looking for at reasonable prices with good incentive sales.
Wonderfull place in Venice. Helpful, makes me comfortable by bringing chair in for me to sit due to my disability. Most favorite place!! Englewood is just the same. Great people!!
Great place. Better off to go during the week afternoons. Not as busy. Limited supplies.
This place has great products but the only problem is the app that you download on your phone will show you incorrect inventory, it will show things that they do not have in stock and not show things they do. And the fact that they run out of flower all of the time, it's like KFC not having any chicken. Overall great place but they need to have someone seriously change the app to provide optimal service to the patients, And maybe not run out of your inventory consistently. I've gone to trulieve many times and I'd say 3 out of 5 times they don't have flower and when they do its almost always under 20% THC. This place has so much potential please step your game up. I've also invested publicly in your stock considering it seems to be a potential winner, you guys could do this right. Be meticulous.
Jeanette was so AMAZING and was VERY Helpful! 100 out of 10 Highly Recommend
Always helpful staff. Kaycie is extremely knowledgeable and sufficient. This location is lucky to have the amazing employees they have!!
Great staff and wonderful experience. Kaycie went above and beyond to ensure my needs were met. Thanks so much!!
2021 Update: wait times have become intolerable. Cannot spend less than an hour and even then there's no guarantee they have your product even if it says they do online.Great place! Friendly staff, wide selection, lots of useful information to help find exactly what you need, highly recommended!
Always take me right away when I order online. The check in process is easy and helpful. Everyone is pleasant to work with. I can’t say the same about the Port Charlotte location.
Always have great service, never an issue with my order. If I happen to be a walk in that day I'm certain to leave with a product of some form that gives me the relief I need. Constantly cleaning and making sure people mask up. Very much appreciated 👍👍
This is hands down the best staff of any local business. The staff is what makes people like me keep my business at this particular location.Always friendly, patient, full of good information.From the front desk, to the back of the house, everyone is professional and helpful. I appreciate them. Bethany was especially helpful
well the staff is great. the system for purchasing has some issues. a list of available product to review while in the waiting area would be helpful and save every ones time. bethany was extremely helpful and knowledgeable. main issue i have is product availability.
One of the best weed stores! The people who work there are so helpful and kind, will explain everything to you if needed. They use a point system that helps you save a good amount. I highly recommend trulieve in venice if you are a medical marijuana card holder.
My review is for Bethany's 5 star service everytime I come into truelieve. She is very informative and helpful. Thanks again Bethany for going above and beyond by helping me have a great week 😊 Gerald..
Awesome service always at Trulieve Venice. The staff is awesome especially Angie!!! Always a pleasant experience.
Usually my visits at Trulieve are outstanding. My visit at Trulieve today was abnormal. I was in the showroom making a purchase and I over hear a bud tender James Miller berate my usual bud tender Melanie. I was so caught off guard as I thought James was a good tender. Sadly after today’s experience I do not want to step foot into that location. In my 48 years of life I have never heard someone blatantly disrespect and demean another person. I am still in shock and I hope the poor woman is ok. Trulieve better take action And hold the bud tender accountable or I’ll never shop at that store again.
Closes at noon on a Saturday. Come on now
Michelle and the crew at this Trulieve are amazing! Everyone is so kind, patient, and friendly while maintaining a professional atmosphere.
You know we hear unappealing stories sometimes about negative experiences for these places, and that is why I'm taking the time to write this. My own personal experience at this location has been nothing but superior service from the individuals I've had the pleasure of speaking to { MEL & TRINA }. Taking the time to explain the products and also going ABOVE and BEYOND explaining the best way to get an overall great experience with the business for smooth transactions for any lifestyle situation that could arise. A Real wholesome experience with people who care.
Will not ever go here will tell people to never go here. Wait was way to long untop of wouldn't let me bc I chose not to wear a mask. My choice not to give them money as well...
Scarlett is not only a keeper but very sincere helpful knows customer service please keep Scarlett in Venice store
Fast pickup with a short wait, socially distanced and masks required.
The one and only place I will go. I have always had an awesome experience when I go. Judy Cheryl Michelle James Bethany & Brett all go over and above when I come in!! I always feel welcomed and never have any issues with my online orders or anything in store. They make suggestions and explain the differences. Times are “different” right now and unfortunately it’s the retail workers that get the short end of everyone’s frustrations. I think you guys have done great and continue to find new ways to do better given the circumstances. As always thank you for always smiling.
Very awesome store! Very professional! I will be back for sure!!
victor and james gave the best customer service and made sure to get me the medicine I need. there attitudes and humbleness kept me so calm I had to wright this God bless
Death with Bethany today! She was a very sweet girl very up to date with all the products to they sell. She gave great recommendations and look forward to seeing her and truelieve again!
Nice people, never had a problem. Bethany is amazing , very helpful!!
Brett and James were so helpful with my whole experience. They helped recommend products that would help with my different concerns. I am very happy with the quality of the products and the very awesome staff!! The wait wasn’t long at all either!
Recently I've had my flowers delivered because of a recent surgery. The process is flawless. Delivery perfect. Delivery staff awesome. Thank you for taking such good care of me! I love my Trulieve Venice!
Okay first of the reason a 1 star rating is seriously every time i.come to this local no matter what i wait close to a hr.. even if i place a order online and check in online i seat here and wait.. i have gone to other dispersery and I never have to wait more than more than maybe 5 mins.. time to start going back to liberty...
I had to make changes to my order which can be difficult. But Bethany was more then helpful and I could even see her smile through her mask.
Great place. Lots of parking which is a major plus. Staff is friendly and works diligently to provide amazing customer service and support.
There’s always such a long wait. What’s the point of placing an order online if one must wait and wait? Surterra in North Port is worth the drive from Venice.
Staff and team members have always been more than accommodating for my issues and for information I needed. I mostly do online orders and they are filled quickly and accurately every time. My store of Choice! Bethany and Geenie are great! Two favs 🙂
People are pretty nice, the people in back are nicer than some in front. Products are good, but they are pricier.
It’s was Saturday around 11:00 so it was a little busy but everyone was very professional and did a excellent job at getting people in and out in a timely manner. Lucas was my bud tender he was very helpful and answered any questions I had 💯 they had a chair ready for me in case I needed it.. witch was great! Because I’m on crutches right now. They got both doors for me as well!! So Huge thank you to all the staff for being awesome ✌🏻
Chelsea is very kind, personable and makes my shopping experience a delight! I always look forward to coming in and having her requested makes it an easy and quick check out process! She is extremely knowledgeable about her products!
This place is awesome!!!! Melanie is the best! Always friendly and knowledgeable and willing to go the extra mile. Glad to have found a friendly neighborhood dispensary with quality products.
Terrible establishment. My child works here. My child’s tires were slashed in the last 24 hours. My child drove home and crashed their car. The store has taken zero action to rectify this situation or even to check on the well being of my child. I am taking this matter to the news outlets. The store will be held accountable. You have 24hr camera recordings. Stop being lazy, do the work and watch the security footage of customers entering and leaving the store between 5-6 pm. TL, I suggest you take action before you have a lawsuit on your hands. My pockets go deeper than Kim Rivers, I am certain her and her team wouldn’t want to exhaust their resources fighting this case. So how’s about we make this right TL before I contact the local news stations and make this a public matter that you will have to deal with.
This was my first time going to them. I have gone to competing dispensaries in Sarasota and Bradenton and I have to say this location had the best inventory management system and selection I believe I had seen.I ordered for delivery online and it was a total breeze. I gave only four stars because I had a very difficult time figuring out when exactly the delivery would arrive which is a pretty significant issue as I do work and have other scheduled activities away from the delivery destination but it all worked out. The prices they were very reasonable and clearly laid out. The staff was very helpful both by phone and online chat. My delivery drivers Bethany and Jen were exceptionally sweet, helpful, communicative and efficient. They seemed to be really enjoying their jobs while being absolutely stringent and professional. Thanks to their amazing customer service I will absolutely be a repeat customer many times over. Thanks for everything Trulieve!
Courteous staff, nice facility. Always an issue with waiting times. Even ordering on line. You check in with your link as usual, but get ready to wait 50 minutes plus!! This is unfortunately the downside of this location.Sarasota 15 min waits tops, Bonita even less.
I’ll start by saying that Trulieve offers a great product that truly is helping people.My problem and I’m sure plenty of people experience this I have yet to try most of what Trulieve offers. Many times I’ve ordered for pickup only to be informed in between me ordering and picking up (24hrs.) that they are out of stock. Outside of camping in front of the store how are you able to get your proper medicine not all strains work with my body chemistry. It seems to me the supply isn’t meeting the demand. Today they just released two new strains hopefully they grew enough. At some point I feel that they care about selling what they have more then helping Us.
I went for the first time a few weeks ago and met with Brett, the manager, who was very kind and gave great advice. Then, my bud-tender was Mel, who was just fabulous. She gave tons of information that I was looking for and was able to supply me with great products. Then a few days ago, I met Scarlett as my bud-tender for the day. She was very helpful and provided me with the best service ever. Very relatable and gave really great recommendations for me. I love the place!
Tulieve, my go to dispensary. There's always a wide variety of products available and highly knowledgeable and kind Patient Consultants like Lucas, to assist you with any questions or concerns. Every Trulieve staff member I have ever dealt with, from check in to check out, has consistently been Great. To Lucas, Brett, and Everyone at Trulieve, Thank You! You are very much Appreciated!
Let me start by saying this was my favorite trulieve and the only location I’d go to. Every time I go in the back I’ve been greeted by respectable staff and I ALWAYS tip more than enough. I’m so angry with this location right now. As the world changes and rules are put in place I’m noticing 1 thing. You guys are doing your best to protect yourselves but not your guests! I’ve had people standing over me talking in the lobby and in the back your 6 ft tape that protects YOU ALL leaves us standing neck to neck. I didn’t feel safe the last time I was in there! I’m wearing a mask while the man next me is not and he’s shoulder to shoulder speaking very loudly RIGHT ON TOP OF ME!! Not to mention I watched 3,4 people get called to go back in after me! I didn’t speak up until I knew for a fact this was happening. I understand 1 or 2 people but 3,4 and I know they came in after me because I watched them hand there cards over AFTER ME! I’m sure this is stressful for everyone especially the employees. The change in some of the staff is noticeable. Protect your customers like you protect yourselves!
I have searched the dictionary for the proper set of words to adequately describe how poorly this business is run/managed. But alas, I have found none that will do the job. So I will create one. This is the most dangdusturdly run business I have ever encountered. It takes up to 3 hours to get an order filled. 3 HOURS folks! I think you could cross breed a blue whale with a sloth, then eat the offspring, then poop it out on a plate and put that plate of whale-sloth offspring poop in the office and it would do a better job of running things.
Would give zero stars if possible. Reserved an order online only to receive a call explaining that they are in fact sold out of that product. Next, certain products are described as in stock but only available for in store order. If the website is up to date that's an acceptable concept. However, this is not the case with multiple trulieve locations. The website is not up to date with no employees answering the phone and I have found myself driving to the store to receive the news that they are out of stock. These issues have happened at multiple locations on multiple occasions over the last year or so. The employees are not capable of providing a legitimate reason why this occurs. The incompetence runs rampant among these stores. They've lost me as a customer for good, this was the last opportunity to provide proper service to a patient.
All the employees are pleasant, this store is never without flower sometimes specials go quickly but some flower always there. Great variety of vape cannabis oil. Prices are between High and low but they have nice incentives. Points build up for 10% off card re apply is 75 off of 150. And others love this place sometimes you can expect a wait though, small price to pay for the medicine needed.
So I ordered ground flower from Trulieve Thursday 2/27 online. I got my email confirmation for my order at 10:38 AM. I never got a call to confirm my delivery. I called them, and entered my phone number into the system to be called back. By 6 PM I still haven’t gotten a call back and leave my number to be called back. NO PHONE CALL BACK!! I called this morning ( Friday) to be told we are sorry but your order fell through the cracks. We are all sold out, but we can give you 10% off of medicine that I don’t want! I can’t get what I ordered and all I’m told is we are aware we have problems and hopefully we get it fixed in weeks to come! Are you serious?!? What kind of establishment are you running? I asked for a manger to call me back or to talk to me and I’m told what am I trying to accomplish with my phone call! What kind of customer service is this? Where is your compassion people???? I got off 7 medications daily with 3 being narcotics to be treated this way.My mind is blown on how this company treats patients as $ symbols. Think twice before you go and spend your hard earned money at an establishment that doesn’t seem to care about your well being!
This is the absolute worst company I have ever dealt with. Every single time I place an order, they mess it up. Either they give me the wrong items, or they take 10 hours to get a 1 item order together.For a company that makes millions of dollars a year this should not be a recurring issue. I would not expect this from any other company in the medical industry. All of their products are inferior, and made with the cheapest materials available. If you think they are high quality, you clearly do not know about this industry. Every time I have stepped in the door, it takes me at least 30-45 minutes to even see someone. Even if I made a pickup order, and wait for it to be ready it still takes 30-45 minutes of waiting.The people working know nothing about the products they are selling and cannot answer any of my questions.I would strongly advise everyone to go to a different dispensary.
I feel as I must do the great people who are new to medical cannabis a service and guide you in the right direction. If you are new to alternative medicine or medical marijuana then I absolutely recommend you start with Trulieve. From the moment you walk in to the store you are greeted by an enthusiastic front desk. Security is present so you feel protected at all times during your experience. The security officer Craig is former military. He and my husband converse everytime we visit. Having a security presence helps you feel comfortable during your visit. Judy and Dan at the front desk are hilarious and make you feel welcomed. Your information will be taken from reception. You then wait for your name to be called. From that point on you go to the showroom and are greeted by a bud tender who will assist you with every question you have pertaining to the medicine. My bud tender was Eric and he did an amazing job informing me on all of the products I inquired about .. you can spend as much time as you want with your bud tender you are not rushed at all. Overall a fantastic experience for a novice marijuana user. If you are debating on visiting do yourself a favor and Go!!
This is hands down the best staff of any local business. The staff is what makes people like me keep my business at this particular location.Always friendly, patient, full of good information. From the front desk, to the back of the house, everyone is professional and helpful. I appreciate them.
This is the best dispensary in my opinion. You get the most for what you spend, and they have discounts and loyalty points program. The staff has always been fantastic. At the Venice and Port Charlotte location. Trulieve saved my life.