Trulieve Dispensary in The Villages, FL
Based on 1279 reviews
Donna I.
1726436561
I've been going to this location since the day they opened. Everyone is and always has been so kind and helpfull!
barbara C.
1724952162
Nice selection. Niki is THE nicest human I have ever met in any of these local dispensaries !
Kaylee C.
1722266937
My recent visit to your dispensary was extremely disappointing, primarily due to the unprofessional behavior of Patricia. This experience has convinced me not to return. From the outset, her demeanor was unwelcoming. After taking my card and handing it back, she stared at me for a minute before abruptly asking, "Well, what do you want?" When I mentioned it was my first time there, she took my card back and proceeded to create my profile, which took eight minutes of standing in silence. During this time, she did not provide a menu or any information, instead muttered under her breath. Once my profile was finally created, Patricia again asked what I wanted. I reiterated that it was my first visit and I was unfamiliar with the available products. She sighed heavily and handed me an iPad with the menu, which lacked detailed descriptions of the strains. When I inquired about the Pineapple Upside Down Cake strain, she pointed to some technical details in the corner of the screen, which I found confusing and unhelpful. Patricia mentioned that Trulieve aims to educate customers on these details but then provided no further explanation. Her suggestion to consult my friends about the strain was impractical, as I would have had to leave and ask them about it. Eventually, I resorted to looking up the information on my phone while she stood there muttering under her breath. At one point, she remarked, "You seem smarter than most people who come in here. I didn't think I'd have to explain this stuff to you." This was both insulting and inappropriate.After finally selecting a few products, Patricia was quick to retrieve and ring them up. However, she dropped my receipt and change on the counter rather than handing them to me, which felt dismissive and disrespectful. Overall, Patricia's rude behavior, the slow service, and the unwelcoming atmosphere made for a highly unpleasant experience. After discussing this with friends who have also had negative encounters with Patricia, I learned that complaints have been made about her in the past. It is concerning that she remains employed there, indicating a lack of commitment to customer satisfaction.
Cheryl M.
1721268176
Trulieve is my favorite dispensary, and this has become my new favorite location. It's located very close to another Trulieve so the wait is never very long. I always place a pre-order just in case. The staff is very helpful and knowledgeable. There is also info provided to read on the counter yourself. Marcus and Niki are both names that I want to mention being polite and accommodating.
Raymond A.
1720103961
They greet you even if they are busy.Then they lession to what you want and they at times make suggestions there very helpful.
Cheryl M.
1720042469
Trulieve is my favorite dispensary, and this has become my new favorite location. It's located very close to another Trulieve so the wait is never very long. I always place a pre-order just in case. The staff is very helpful and knowledgeable. There is also info provided to read on the counter yourself. Marcus and Niki are both names that I want to mention being polite and accommodating.
Annie M.
1715206736
I am so thankful for Garrett that works here. Every time I come in, he’s super friendly and knowledgeable plus down to earth and asks me real quick what I’m looking for and shows me my options. Not to mention the rest of the staff that I have come across has been awesome including the manager, Gabby! Thank you all for being there!
Tyler B.
1708869668
Extremely rude. One other person was inside the worker demanded I sit down to wait. The other man wasn't told to sit down. I refuse to be controlled by some fat kid that failed to notice anyone in the building for 5 minutes. Left the building for being told what to do Suterra Wellness has much better quality stock at a much better price! They also dont command you sit down. As long as you command me around I will not sit quietly and let it happen. I would buy off the street before I let any one control me. Better get your workers under wraps.
Linda Tollefson (.
1708212847
First time in.. loved, loved loved the employees..they were very professional and helpful. I'll definitely make that store my "go to"!
Julianna
1708118028
Very friendly atmosphere and people are knowledgeable. They don’t rush you and make sure you get the most for your money and what you need it for. Not to be mistaken for “medical advice” they just do a great job explaining what you’re buying and even returning/exchanging what might have not worked best for you is very easy. Also it’s minty clean inside!
Michael H.
1706206681
They are my go to store for years now. They always treat me and everyone else I have seen with the best customer service and conversation. Good people there and knowledgeable too!!
Jamie C.
1705874302
It’s really the best bunch of peoples all gathered in one place. Very caring, professional, courteous, and make you feel like part of the family. Very knowledgeable as well as I’ve always got questions.
Lindsey L.
1702062865
Everyone is always so nice at this location!! Of even if it’s busy they try their best to make sure you’re taking care of and get your time! Thanks for all your hard work guys!
Lilbitch A.
1700749559
My favorite store 😊always quick and friendly when I go❣️❣️ The entire staff at The Villages, Fl location rocks -F.Munn
Yeremis G.
1699995521
Charlie keep it up good customer service you and your co worker with pony tail alright.
Sydney W.
1695083213
Great bunch of people!!! It’s always nice to see Garrett and TT’s smiling faces when I walk in. 10/10 recommend.
Old S.
1693503450
The wait bothers me. The fact that I'm just sitting there doing nothing while an employee does nothing. It's just stupid. Everyone gets to sit and wait, even the pre-ordered customers.Try The Flowery. I go in, and I'm instantly looking at the menu. I pick what I want, pay them leave. Everyone working or shopping. Not a second wasted.The employees are nice at Trulieve, but it's just so corporate. No warmth.
Ricardo C.
1692628304
Great service, Great location. I wish they would give them a better building to work with. Other locations are twice as big but have terrible service, so I can only imagine the wonders this team would do with a big store. This is the spot to go to.
GriswoldLights
1687194157
The woman who was working in the back was very helpful and informative. My wife had questions as a new patient and she was very helpful for her. Definitely appreciate the consultation and advice.
Michael H.
1685820493
Love this place but stay away from the tan salon, mean lady chase me out of a parking spot, and she had no business at the time,
Derek P.
1685799054
I love trulieve definitely one of my favorite dispensaries.. BUT…. The wait is crazy… needs to hire more people! Whether I come in at 9am or 730 pm at least a 30 minute wait each time.
wendy f
1685204452
Very NICE and HELPFUL without judgement people who work here. They answer any questions with no hesitation and with a friendly smile. My first visit was very comfortable.
Cindi Q.
1684095770
Patricia, Barbara, and Nikki were fantastic concierges for my first Trulieve experience 😀 What a wonderful venue, absolutely recommend.
Jeffery H.
1682283693
Great products!Horrible policy that stopped me and the Mrs from shopping together.She's legally dependent and used to enjoy a Trulieve run.They had the audacity to stop us from going in together, as we always have, then told us "no cross talking" like we have any idea of what they are trying to prevent.We left and will not return to Trulieve until they seek to make us feel welcome.It's not like 2 additional and “welcoming" dispensaries are not less than 1 mile away.
Heazza
1681949260
Charlie and gabby are always on point they also give wonderful service.
Kesla B.
1681675039
Charlie and titi are some of the coolest people I have met with my experience at Trulieve. The lady lake Trulieve is by far my favorite location to go to, always a great experience 🙂. Thank you guys for everything you do!!!
Bree L
1679236324
The staff is the greatest!!! Very knowledgeable, friendly and they are always making us aware of the sales going on. I prefer the Villages location to others because of the staff and how welcoming they are.
Morgan's Whole 9 Y.
1671675025
I only rate it a four star because the product is a little on the expensive side. Otherwise great quality product concentrates are pretty fire and the edibales are great. Flowers pretty decent just wish it wasn't so dry. Otherwise staff is friendly. I do believe they moved locations over by Office Depot though. Check em out everyones experience is different
Carol F.
1671228662
Ulysses is a GREAT ambassador for your brand. He is professional and welcoming. Because of his cheerful attitude I didn’t mind the wait.
Brittany B.
1669067953
Axl and the entire staff were awesome! Super friendly and super knowledgeable!! He was super patient with me while I asked a million questions. Thanks y'all!!
Stephen C.
1669048449
Trulieve is the best place to get flower in the state of Florida! Even their ground is tasty!! Special thanks in the Villages to Niki and Barbara for great customer service!!
Meridith M.
1668897892
These guys are the best! I only come to this location (Lady Lake, FL) now because their service, selection, prices and products are absolutely second to none. I literally cannot say enough wonderful things about the fantastic staff and products at Trulieve; that are just so good! Thank you guys!!!
Wendy G.
1667495157
Great service! Garret was very helpful. Explained how to use my new smoking device. And smiled real nice. Thanks big red!
Paul S.
1667157369
Bruce has been a huge help. He's Always respectful and considerate to all patients. Love this store!Barbra and melody are amazing employees and helped me with returns. I was indecisive and they were patient and knew what strains help with what ailments. Will be coming back just because of them.And Gaby is the best manager ever. Ask for her if you need anything
UKNOW What I.
1665418544
The new way reception is being handled stresses me out like crazy, the room is small with two adjacent rooms that they used to do check ins at. After walking only 1 step into the building I ask if he could move to the room with the computer to check me in as its faster and doesn't crowd the lobby, he tells me he HAS to be out in the lobby with us.That's whatever, the kicker that I just had to walk out is when the reception BRUCE started talking about the strain list and someone asked what was blue river, and he replied its a new strain that has 10 different tricromes in it...He also parks right out front of the building and makes handicap patients walk, I always thought employees should park away from the building 🤷♂️ and should have basic product knowledge
Donna K.
1659886578
Although there is another truelieve not far, I prefer Lady Lakes location the best. The customer service is stellar!!! From the first encounter with Bruce at the front desk who is always helpful and knowledgeable to the highly trained staff who will assist and give excellent recommendations, this will be my preferred store forever! Thank you all!
Stefanie H.
1657886542
Always has issues with their online platform. Never has what I order online. Always calls with some excuse. Cancelled my order on 3 separate occasions due to staffing issues after I’d already received confirmation that it’s packaged and will arrive today. One time they didn’t even call. Doesn’t care. Offers empty apology because issues are recurring and never fixed. Good luck!!
Shannon C.
1657738556
Bruce Is Amazing!!! I Come Here Because It’s Closest To My Job & Every-time I Come In He’s So Helpful So Friendly! He Remembers My Name Walking In and That Makes Me Feel Like I’m at home ! He Talks To Me While I Wait & that is the greatest!!Great Job For Being So Amazing Bruce!!
Melissa F.
1657381014
I just went to the lady lake, villages location today July 9th and the gentleman Bruce was very nice and sweet and he always remembers my name and treats me like family. The employee Latoya was very rude. She came out to the lobby and was talking very mean and rude to Bruce in front of all of us customers which were many and was rude to me and my daughter whom is my medical surrogate.and I brought the notarized documents with me to show the employees helping me . I will continue to shop at this location only because Bruce is a awesome employee and is very nice and accommodating to all the customers. Bruce gets 5 stars from me always.
Amanda C.
1657234550
great people working at this store! the orders take a little bit longer to process but the people definitely make up for it! especially Ulysses and Bruce! Very nice and chill dudes. everyone there is super welcoming and very good conversationalists.
Debra N.
1656024973
I have two peeps that's always give me dynamite service. Searching HIGH (haha) and low for my items. Always knows what I want when I walk in.When they are not around to help, I always get amazing service. Everyone is so friendly and have fun personality. Makes it a relaxing environment. Rock on!!!!
Jared Y.
1655397847
Ulisses helped me out a lot. Made me feel like family. Going back soon.
Melissa F.
1654527124
This is the best location I've been to. The staff is awesome and very sufficient and kind to people. This is going to be the only location of Truelieve that I will continue to shop at. The gentleman who checks you in to get your product is the kindest person I've met.
Marci R.
1654397295
Very friendly and easy to use. The staff know what they are doing. Very little wait time. The bud tender Bruce is great. A pleasure to deal with. He knows his stuff.
Wil M.
1652302995
This is the worst dispensary I have EVER been to. They made me wait half an hour then sold me EMPTY BOXES with NO PRODUCT IN THEM then made me wait even LONGER in the front room just to come back and get the PRODUCT I PAID FOR i was treated rude and dismissively by the employees. I haven’t been Trulieve in over a year but I was in the neighborhood and I am NEVER COMING TO THIS DISPENSARY EVER AGAIN go to Muv or curaleaf or surterra this place is AWFUL.
Zachary M.
1651465399
My fiance almost got shot here by a customer and the person that helped her joked and told her to put rocks in her purse. Haven't went back been going to the Summerfield location right down the road and had must more pleasant experiences. My fiance feels safe there not here but they got a no gun sign so props just gotta convince my fiance.
Mark H.
1650306213
Latoya is awesome! Went above and beyond to not only help my pickup get changed to a delivery, I got it just a few hours later. She also helped me with some product ideas and savings. I really appreciate the great customer support! Thank you Latoya..and Trulieve
Sharon R.
1649691268
Y’all have a great organization going on with great service however y’all need to put Bruce back out on the road he’s a one man army as an ambassador for Trulieve. The man is a professional people person and a pleasure to be around and do business with.
Robert K.
1649448767
Wonderful place great staff fantastic product very friendly people best dispensary I've been to #1
C P.
1644779738
Trulieve has been here for me since the beginning and my drivers, Bruce and Axle are the greatest. My deliveries are always on time and they always have a smile on their face. Thank you again
Matthew K.
1644611059
Wonderful place. Just receivedy my medical card. They answered all my questions and are very helpful. Good prices and selection. Thankful to be able to shop there. Life is good.
Andrea L.
1644594320
Bruce and Axl delivered my stuff today and they were absolutely amazing! This is the second time they delivered and both experiences they were so kind and patient. Thank you guys for everything!
PiNkKilo K.
1644592034
Bruce & Axl Freakin' ROCK!! THEY are the BEST DELIVERY DRIVERS AND CUSTOMER SERVICE personnel in the Business! Bruce has knowledge about the industry, that should be taught to the rest of the Trulieve people! I've been with Trulieve for over 2 years. I won't do anywhere else MAINLY because of the AWESOME customer service I get! Keep up the ABSOLUTELY 💯 AWESOME JOB GUYS!! YOU ROCK!!!👍👍👍👍👍👍💯😁💯😁💯😁💯😁💯😁💯✌️👍✌️👍
Christina
1644438605
Love lady lake trulieve they are literally the best! It’s not always the company it’s the people that work there! Especially the drivers for delivery! I always get to see Axl and Bruce! Best guys ever!
Dreama S.
1644418103
Love that you offer delivery service and have such awesome people doing the deliveries. Bruce, so helpful and friendly and his driving partner Axl are #1 in my book!
Shannon B.
1642485762
So friendly everything! Very helpful love coming to this location
Julie A C.
1641995188
Joe the new mgr over at the Trulieve in Summerfield Florida is one of the best guys are going to do it with you at the store you guys need to give all those people that work there a raise
DJ C.
1640906538
Update:Really great service. They have been freed up from a full lobby given the Summerfield store opening up. Always friendly and great stock.Great customer service. I will revisit this review when I receive my medicinal marijuana card.
DJ C.
1640382996
Update:Really great service. They have been freed up from a full lobby given the Summerfield store opening up. Always friendly and great stock..Great customer service. I will revisit this review when I receive my medicinal marijuana card.
True B.
1640028018
Jess was great! She took care of my needsIn a very friendly and efficient manner. I wouldreccomend Trulieve and Jess to everyone!
Cherie M.
1638931763
My favorite medical marijuana store.The staff are fantastic. It's clean, education is always top rate,and prices for our area are... well better than others places 😉🔜 maybe it will be cheaper..
Merri K.
1637696679
The Villages version is smaller than most in the area but the staff is excellent. Kind, informative and welcoming. Exactly what you have come to expect from Trulieve.
Diane C.
1636138034
Love this place. Everyone is sooooo friendly. Have knowledge on products
dorothy Z.
1633039689
Delivery guy Ulysses is great. He has delivered for me several times and is always very friendly and pleasant. He also fixes things on his own when the call center messes up my order, which they do frequently.
Stephanie S.
1631320682
I love it here. Everyone is awesome. I usually pre-order all of my stuff online, and Niki is always happy to accommodate changes I have while I am checking out. There is always a good handful of options to choose from, and her knowledge of the products is exceedingly helpful when I need guidance on which items work best for me. She even informs me of new deals every time I'm there, which is the cherry on top! Everyone here is always friendly and welcoming. They give their 💯 all the time!
Linda N.
1630697700
Nikki was a great Trulieve Representative. I gave her 5 stars as she went above and beyond to help me get the product I needed. The site was crashing, so I walked in. She suggested the other size of Trupods, when the supply of 1 grams was limited. I didn't realize they both used the same dispenser/battery. Thank you again for the information, great customer service and a great personality.
Miss H.
1630692547
Dallas made my visit to Trulieve awesome, as always. Applied all my discounts, made sure I got my football jersey, and kept me entertained. Best dispensary in Florida by far with the very best staff!! Love these guys.
Theresa F.
1629903203
Bruce and Garrett were my delivery guys today and once again they never disappoint! I love seeing them both. They're so wonderful! Thank you guys, you're "Trulieve" amazing!!!!
Carl R
1629654154
On my first visit to Trulieve, I had no idea what I was doing but fortunately everyone there was very helpful. My wife and I met with Troy, who was very knowledgeable and friendly. Troy helped with every step in making our first purchase. Trulieve has helped my wife and I with our new pain management program. So far things have worked out really well.Update, 8/21/21:We love Trulieve sales! We just got a delivery from Ulysses and Michael in The Villages, Florida. We are always happy to see them because they make the transaction so easy and stress free. Thanks once again Trulieve!
Melyssa P.
1623369255
I'm a newcomer to medical marijuana (I've only had my card since February) so I've felt completely overwhelmed by everything but Trulieve has been great! I moved recently so I've only been going to this location for about 6 weeks but I don't see myself going anywhere else unless I have to. I ask a LOT of questions (most likely questions I've already asked before) but Charlie has the patience of a Saint. He never makes me feel like a bother, he is not only professional but very friendly which puts me at ease, something I really need sometimes with my anxiety. I leave feeling calmer, more educated about the products I'm purchasing, and happy because it's REALLY nice to talk to a friendly person after the year we've ALL had. There's a very positive and friendly "vibe" and everyone is so eager to help...it's a great location!!! Sean recently helped me with an order and like Charlie, he was so patient and kind. I recommend this location but also this company as a whole, Trulieve has been amazing to work with and I appreciate how wonderful the staff is not only at store locations but customer service as well! Love this place!!!I just want to mention one more thing, I've read A LOT of reviews about different dispensaries and the ONE thing I keep reading in every negative review has to do with policy. Please recognize that the regulations are set by the STATE not the dispensary. I'm disabled (in a wheelchair) so my husband HAS to accompany me inside but he's not allowed to speak to me while we are in there, it's the LAW. No, you can't ask a "visitor" what they think or what you should buy, but it's not because the dispensary is being rude or difficult, it's because of state rules and regulations which you can find online.
Tara M.
1622397324
Bruce and Garrett are the best and I hope to get them always to deliver my product. They are the most respective and out going gentlemen I have have had out of all of the guys. I am not just saying this either, I was literally outside of my home hoping it was them coming this morning. I had my second back surgery about a month ago and did not want to deal with the other guys that have come to my home. So thank you so much for having Bruce and Garrett they are really nice and know what they are doing 😊Tara Miller
SpaLaLand
1622117779
Trulieve has impressed me from day #1. The facility is clean and secure. "All" of The Staff is friendly and knowledgeable. The Receptionist when you walk in, Raymond and Latoya and many others there have been particularly patient. I learn more and more about their product line. All of them make me feel confident and at ease...and, it's appreciated!
Ashley M.
1619740132
If they are out of what you have ordered they simply do not fill your order and wait until closing to tell you they cannot fill your order. This is the second week in a row that my order was simply unfilled with no notification and most recently I had to pay MORE without notice for something comparable to what I originally ordered. God forbid people who are on a fixed income go through this. I could luckily afford to spend the extra money but I imagine those poor people who have just enough money to afford their medications and they get to this office and not only is their order unfulfilled they don't even have the right product. Sad experience with Trulieve for the second time in a row now.
Thomas G.
1619292609
The wait sometimes is the only issue, but that simply due to the fact that they have the best "gas" in town. Every strain is great and each have their own benefit. They are always stocked up and always bringing in some new flavors. Highly recommend this Trulieve over any other in the Marion County area.
Brandi M.
1617323373
I am an emotional support assistant for patients with anxiety and other medical conditions. I came into trulieve with my client who was a first time patient. I was present because my client is coping with severe social anxiety. Upon entry we were greeted with very friendly security gentleman. We got her enrolled and discovered that I was not able to accompany her due to limited capacity. We were able to speak to someone who allowed me to enter as a visitor, but was advised that I would be unable to ask medical specific questions with the agents as I am not a medical marijuana card holder. I understood. Immediately upon entry I was met by a gentleman who asked me for identification and advised I could not come in. I explained that we already spoke to someone. He seemed to be frustrated, but allowed me to pass. We were placed into a small room with a specialist. My client asked me a few questions, I gave her my trained medical opinion, and she directed her needs to the specialist. They did not have any kind of menu that gave any details regarding their product. Only the information the agent gives verbally. The girl fumbled around a lot and didn’t seem very knowledgeable. Still friendly for the most part. She went to get the items and returned with the gentleman. I asked the gentleman what services my client should use going forward to alleviate the stress and chaos of the dispensary as this was a stressful environment for her. He rudely responded, reiterating that I was not supposed to be back there anyway so he will address my client directly and rudely advised her to call the toll free number for assistance. We paid for the items and left. I will never ever bring my client back to this store. This was incredibly stressful and chaotic for a client who struggles with severe social anxiety. My client wanted to give two stars only because their security guard was very friendly and personable, and the products were good.Rude staff personUntrained agentNo access to product listing in detailBare to minimum parkingDid not ring up or include topical item my patient specifically came in for.
Kim F.
1616251172
I hate to only give 4 stars but it is what it is. Most of the staff are very knowledgeable and friendly, seem eager to help. BUT....if you need any sort of information from them you can't reach anyone unless you go in. The call center is horrible and that's all I can seem to get. Prices are fair but I feel a bit high but I've only used this dispensary because of all the bad things I've heard about the others. They are much more efficient now than a year ago. It seems to run well for the most part. Products are good quality.
Marie G.
1615057933
Was in there a few days ago and was helped out by a very sweet girl that had her hair done in braids and two red buns I can't remember her name but after refusing to not come into the store for over a year because of the bad service I had the last time I would gladly come back again if she's the one to help me. She was very sweet and answered all my questions and even though most of the product I wanted was unavailable I didn't mind because she really did try to replace everything that I couldn't get with something similar.
PandaSensei 9.
1614368051
That place is amazing. This guy named Cody was very helpful. He spoke deep and clear. He worked with me perfectly, a true professional. Give that guy a bonus! $GME
Kendra C.
1614006777
Truleive is my #1 go to for medical relief. A big thank you to Mr. Jamie for going above and beyond to ensure I was fully satisfied with my order!!! Sometimes its the little things in life that go a long way. Mr. Jamie is definitely an asset to the company and deserves to be recognized for his top of the line service. My family and I all shop at Trulieve and Jamie is the first cashier worth leaving a review for. We will be back soon! Thank you again to the company and mostly to Jamie
Pedro P.
1612577877
Love it! I am a new patient and had an amazing experience during my first visit, I was paired with snail and received a ton of information! I learned so much during my time there thanks to his knowledge and felt comfortable and confident. very positive and helpful young man! Please visit summer-field’s Trulieve, you won’t be disappointed.
tonie H.
1611250382
I am making this my store. I have 3 stores that are closer to me, but definitely worth the drive. The staff is so friendly and fast. I placed order online amd was in and out in 10 minutes. Love this new store.
Jeremy M.
1611249520
The afternoon waiting times are ridiculous, but the service when you get inside is excellent. If they could keep their systems up and running consistently and create a better customer flow it'd help tremendously. Overall, not impressed but I appreciate the customer care.
Dylan W.
1611246321
Always a pleasure! Love this place! People kind of go crazy waiting though. They need to realize how blessed we are to even be able to purchase it in a store.
Trudy B.
1610649799
HORRIBLE! Stock this store! What is the issue? You can not run an effective business with NO product. I have not been able to receive a complete order for months! Delivery is at least one week behind the actual date they give you when ordering. The actual store location has no parking, no waiting room, and customer’s piled outside, standing on the sidewalk for hours. When will your computer systems be fixed? When will your delivery be fixed? When will your debit machine payments be fixed? When will you be able to fill orders for the product I want without substitution? When, when, when? Obviously there is a major problem lately with just about every aspect of this location, are you addressing any of these chronic issues? You have to offer the customer more for your higher prices and you are failing that currently. Too much competition, I will take my business elsewhere.
James B.
1606088478
Bo was absolutely fabulous with not me but ALL of the customers in the waiting area...He encouraged us through the system change, that we all matter so very much, and as a patient himself, he loves the staff.. Which I cannot deny. They all handled me with calmness and poise, even though I came late...Hands down though Bo absolutely MADE MY EXPERIENCE AWESOME, FUN AND MEMORABLE!!!20/10 WOULD RECOMMEND BO
Ashley M.
1606018312
I absolutely love this store... the staff is super friendly & the store is all around clean... when visiting to pick up my orders Brishaad brings me nothing but pure satisfaction and joy with his welcoming hospitality and kindness. He always gets me in & out with ease, it’s never a hassle. We need more people like him 🙂
Kyle S.
1605541454
Use to be the best flower. Now it’s premature. And butchered. Absolutely terrible product now. Use to be my favorite. Now everything I buy from this is a disappointment
Evalese D.
1603753587
Friendly staff! Kind of small inside, but very clean. Down side to ordering online is a 2+ hour wait. Great prices for varying budgets, and lots of choices too. Ordering ahead of time makes it easier in terms of getting in an out and their site is user friendly, but know you could be waiting a while, but at least you're not waiting that long inside. Reccomend for good service and good prices.
Crystal R.
1603496403
This location needs a serious building & parking upgrade! The office is like an uncomfortable Dr office that makes your anxiety even worse! Would like to see the Villages get a nice building with a nice showroom. I don't appreciate the fact they hire people who are not patients. I could do a better job than the bud tenders I've had at this particular location! Orlando is a much better location! Trulieve makes enough money off me they should be able to invest in a nicer location for the Villages trulieve. The standard should really be set higher in this area too. I vote new building asap!!! The customers deserve a better building!
Wendim Andrew G.
1603381757
Trulieve the Corporate the brand gets 4-5 stars. The issue with this Lady Lake location is its too small!! Cannabis is a Mega business and that location, is like a small grocery/smoke shop 😂. Most Trulieve locations I’ve been to have enough space to accommodate large orders/ customer presence. This location is very small in comparison. The staff is 💯 they do there best 😎. Just remodel or have a drive thru window! Stay Blessed!
Some O.
1603182440
The staff was really nice and very helpful. It would be nice if you stocked more ground flower. I know it comes in and goes out very quickly, that's the first sign you need to order more! ;-). Good products. I purchased some new items. Tried one so far. Very good. This is the second Trulieve I have been to. Trulieve carries a good line of products. The one in Orange Park, Fl had a great variety of products. I appreciate the way each store has air cleaners...due to Covid-19. Thank you.(Note: Update - as of now recent visits - September-October - the air cleaners are no longer there due to the virus, but such was very greatly appreciated. 🙂 Masks are still common. Thank you. And limiting the number of people inside is much appreciated. And, as usual, the staff is very kind, respectful, and attentive to my wants and needs. Highly recommend Trulieve!)
Samantha P.
1602783077
Today I placed my third order at this location. I was able to finally go on early enough in the morning and order the Thursday deal. When I arrived there was quite a wait. No big deal I don’t mind waiting. Well after waiting in the heat outside for a while I stepped in. Well after 20 minutes inside everyone was told it was becoming over capacity . Everyone sitting in the chairs provided to do so, stayed sitting down. The waiting room cleared very quickly and a chair opened up right next to me. Before going back out to the heat I asked the worker that was directing everyone how many people were aloud to stay inside, because I would like to sit down in the chair next to me if possible. The guy instantly raised his voice at me along with his hands in front of everyone else sitting down in the chairs waiting and demanded me to leave the building. I was literally in shock that it even happened not to mention how embarrassing. I once again nicely asked if I could just sit down inside like everyone else. He then again ignored the question and raised his voice even more demanding me to LEAVE THE BUILDING. I minded my own business the whole entire time I was there! I didn’t harass him or any of the other workers about how long it would take like everyone else was doing.. nothing, just stayed to myself waiting for my name to be called. There is no reason to treat another human being the way he did to me today. I left right away. I do not plan on returning. Not to mention the very first time I went the same guy just sat there and stared at me, with no help or welcoming words. Quite a miserable and mean person to be working somewhere people come to pick up the peace and zen in their life. What a shame.
Ty D.
1602696479
The workers are super nice but are unprofessional in the aspect of priority as in the person who came up a walk in shouldn’t go in front a person that been waiting in line in que for 30 minutes on An estimated 10 minute wait time. Past few times it has been around an hour I waited after my order that had been together for around 8 hours. Just coming back to add that two weeks after emailing the email they provided to me almost instantly I still haven’t heard back from them. Tried to wait long enough to give them a chance before adding to my old review didn’t want it to seem I didn’t give them a chance.
Jessika D.
1602289325
Quick and friendly. First time ordering online, and I was pleased with how easy Brishaad made it. Thank you for your help yesterday, I appreciate you!
Effie K.
1601857146
Very helpful and friendly. It's my favorite place thank you Charlie and Jesse for making me feel comfortable. Wonderful experience
Rick H.
1601426213
I would love to give the people inside five stars but the business fails in so many ways. The facilities are no where near the size they should be for the patient load. Force you even before the pandemic to sit or stand outside the building and then once let in you're watched like you're in a top secret facility. I know State Regulations are a pain but still most of the people coming here have real medical needs.
Debby K.
1601158315
Delivery drivers Melissa & Kristin from The Villages Trulieve are both very professional, helpful & informative. Both ladies are very nice. Thanks for great service!
Some D.
1600736371
Product quality has declined while prices have remained. The only reason for the 4 stars are a select set of employees that are consistent in their top tier customer service.
Dennis G.
1600643832
Very organized and clean place of business, but a little crowded. Employeess were very helpful and friendly.
A Google U.
1600423478
I’ve been here twice and each time it takes 40 minutes to be get in and out. I arrived at 11:10am to pick up my online order and didn’t get out until 11:50am. People would come out of the back and then it would take forever to call someone new. They just don’t seem to have it together. All of the other Trulieves will bring someone back as soon as someone else leaves.My anxiety was made worse because I needed to be at a meeting at noon. The door keeper didn’t care and even gave me an attitude. My bud tender was really nice tho. He listened to my concerns which made me feel so much better. I tipped him.
Sterling B.
1600296309
Awesome people
C D
1599869023
Thanks to all the staff who helped me and my husband select the right products for his condition. Special thanks to Laurie and Corbin Cantrell. You made our day with your care and attentiveness!
Stephanie R.
1599412835
Always fast and easy. I order online and pick up my order in store, hassle free
Tammy Lewis L.
1599326442
They take time to explain their products if you don't like something you can return
Kimberly C.
1599099932
I'm so glad that you can just walk in and get what you need instead of having to order online first. Plus I just love all the Trulonians that work there. 😁
Aaron C.
1598745876
Generally has a very good selection, compared to other dispensaries. Very nice people.
Karen A.
1598554135
Very nice establishment people worked well in a business situation
Road Trips P.
1598546014
I'd give you more five stars in the Bob I've been shopping with you for years I wouldn't change stores if you paid me a million dollars a minute I want to say thank you to all the managers and all the drivers that come from citrus heights to buy all the medicine for all of us and the State of Florida so thank you
corey E.
1598535392
I usually give these guys 4.4 out of 5 stars because the service is usually good ,the staff are knowledgable and they almost do whatever to help, this time the service was lousy they said they update the website, keep an eye on it from 7:30 to 8:00, which i had an eye on until i got an email at 8:21 about a product which means they finally updated it, i goto order it 830 sold out, such sorry service for professionals they need more stock on items so everyone has a fair chance like what was the point if you were just gonna sell out so quick! Whoever updates the website needs to handle this better, wheres management?! Just lousy and not to mention the wait it dont matter if u order 1 item prepare to wait, anyone else can get this handled no problem, muv, harvest, rise , all of em!
sherri S.
1597512203
I absolutely Love the atmosphere at Trulieve in Ocala. The staff is Super knowledgeable and genuinely there to help. Jen provided me with the most Fantabulous consultation with tremendous product knowledge. She, Jen, will be my go-to girl from now on. I can't thank you enough Jen...you are Super
Beth R.
1596576602
Today was my first time using vape. I'd only used Flower. A friend told me how helpful they were and she was right! Brooke was a gem! She asked me what symptoms I was treating. She took time to research what was available. Jen was just as helpful. I left knowing how to use my equipment. Thank you Brooke & Jen! I'm a satisfied client and found my new dispensary!
Robert C.
1595007192
Very knowledgeable helpful staff. Able to see the showroom not curbside. Mask and social distancing in effect. Variety pf products available
Linda F.
1594659631
I love this place. They are a little pricey but well worth it. Best flower around. Their staff are the friendliest and most helpful med tenders in any of the dispensaries i have been to and ive been to them all here.
Kim P.
1594349408
I would have given 5 stars except for the fact that we are in the midst of Covid -19 and the lobby at this particular location is quite small, I felt that far too many people were allow in such a small space, for my comfort level. Service was good and much appreciated.
David M.
1594311246
I just want to give a shout out to Kala and Dawnelle at the Ocala location. I want to say thank you for the great customer service and I look forward to doing busy with this location in the future. Great products and great customer service!
MSGT A.T. W.
1593710576
My home away from home lol 😂You guys see me so much I should be on payroll... You guys rock. I would give 6 stars if possible. See you tomorrow morning. 👍 Best Dispensary and Cannabis products in Florida.
Road T.
1593446010
Oh I wouldn't go anywhere all the managers all friendly they're all the staff friendlyeven the people that I meet in the store or out of the store or just connected with the internet you are very knowledgeable and I will give you one thousand starsand by the way it is now four years and a wake up for me at the same dispensary
JP G.
1592974988
I arrive 900am first time it was a line I enter about ten minutes after. First ask couple question wait for showroom and was told pricing and I option cheapest was 20dollar pen and 20 cartridge so pen and 3 types of herb is 80 dollars then oil concentrate will run 80 plus four different types whatever you need had a woman in front of me with leukemia getting her concentrate she puts two drops on her tongue to relieve the pain and continue livingI highly recommend this spot very professional clean personal security guards always protecting this is a cash business they do take debit cards. This is truly a medical necessity a many people are finding through medical marijuanaI was never a believer till I tried but if you have serious cases especially leukemia there is a pot of gold at the end of the rainbow to deal with your symptoms and make you feel a hundred times better.
Shannon C.
1592451047
Love their products..when thay have them in stock that is! Has a very large variety and great selection to pick from. High potency products also! Everyone who works here is great and goes above and beyond. Good rewards program and great sales! Def check it out ASAP!
Patricia M.
1592248944
Talked to Emily on the phone today because I was worried about going over there with this pandemic situation. She was really sweet and assured me that they were taking all the safety precautions required. I feel very comfortable going now.
Some O.
1591805636
The staff was really nice and very helpful. It would be nice if you stocked more ground flower. I know it comes in and goes out very quickly, that's the first sign you need to order more! ;-). Good products. I purchased some new items. Tried one so far. Very good. This is the second Trulieve I have been to. Trulieve carries a good line of products. The one in Orange Park, Fl had a great variety of products. I appreciate the way each store hatd air cleaners...due to Covid-19. Thank you.
Renee T.
1591289706
Excellent Customer Service as always Trulieve Lady Lake. Jeremy was extremely helpful and courteous. Love the new strain Papaya Cake is definitely a new favorite. Lady Lake Trulieve Excellent experience as always. Thanks for what you do. I appreciate you all
Cody O.
1591121144
It was nice, everyone was friendly and informative. I had a young gentleman helping me today he was also training someone new he was doing an excellent job multitasking. My visit was around 11:30am today
W.S. M.
1590968009
Thank you, Aden and Bob. Professional, knowledgeable, great memorable experience excellent service 👍🙏
Vin
1587589396
Night and Day compared to the New Port Richie location. They just make it easy. So very thankful to be serviced by this location now!
Jonathan C.
1585657762
The quality of the medicine is worth the long wait. You can always plan it into your day to where it's not even a long wait at all but just a part of your daily routine . I definitely recommend this place.
Tim K.
1583864276
The people at this location are exceptional. Very nice. Very professional. They are not afraid to answer your questions. They really help guide you through which one of the products you actually need.The system the way everything works here is really fast.you check in, you give them your phone number, and you receive a text right before they're ready to call you back. let's face it this type of business gets very busy and there could be a lot of people in the waiting room. it is very nice to be able to sit in the comfort of your vehicle and know that you're not going to miss your name being called.If I could I would give them 10 stars!
Rowland W.
1582756098
Place was closed. Went to another dispensary which blows away Trulieve.Paid visit to Trulieve this afternoon and updating ratings. Trulieve has better selection and more details on the strains. Jacob was great help in explaining what we had ordered. Great kid
Jet T.
1581464943
Garrett Robertson i doff my cap to you sir. You were so patient & helpful, thank you.Trulieve has a decent selection of flower. I am stoked to try the truclear. CBD oil out-of-stock, but there are other stores around so no big deal.Again, thank you Garrett for making my first dispensary visit a pleasant one! You're lucky i didn't get on a political soap box😂
Melissa A.
1579621379
AMAZING!!!!! The staff is incredible and very helpful as well as the staff being very informative on what products will be best for your personal needs. I used coupons to get my products and had multiple products to pick from. The wait time is sometimes long but I say it’s very much worth going here!
Vincent N.
1579052906
Paul C. is my favorite sales person. Always polite and funny and always lets me know whats new and how good the product is. He was training Sarah B. and she is also a sweet person that will be a good sales person. two thumbs up to both of you
Greg I.
1578258238
Love this place! They are very concerned you get a top notch experience. Great buds! Thank you Trulieve for supporting our Veterans with a 15% discount. They’ve developed a community of Medical Marijuana Users which meets every Saturday at Trulieve. They really believe in both their product and in their client base.
Williams M.
1571911759
Top quality and fair price
Jason B.
1533761428
Great product and wonder ful staff.
Todd E.
1524517873
Trulieve in the villages was very professional and knowledgeable above and beyond expectations.from walking in the door to being dispensed was all a pleasure.I was not rushed,and every question I had was answered..CORRECTLY.FIVE STARS..TWO BIG THUMBS UP TRULIEVE..will NEVER have a need to go anywhere else..thanks to the entire crew there
13940 US-441
The Villages, FL 32159
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CLOSED
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Payment Methods:
Cash Only
ATM Available On Site
Dispensaries Nearby
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TRULIEVE Cannabis Discounts
Everyday Deals and Discounts
- 1st Time Customer: 60% Off (Not Stackable)
- 2nd Visit: 50% Off (Not Stackable)
- 3rd Visit: 40% Off (Not Stackable)
- Card Renewal Discount: $75 Off $150, Valid Once Per Year (Not Stackable)
- Veterans Discount: 20% Off ( Stackable Up To 30% Off)
- Seniors Discount (55+): 10% Off (Stackable Up To 30% Off)
- SNAP Discount: 10% Off (Stackable up To 30% Off)
- Birthday Discount: 25% Off Purchase (Not Stackable)
- Industry Discount: 20% Off on Tuesdays Only (Not Stackable)
- Pediatric Discount: 20% Off (Stackable up to 30% Off)
- Bulk RSO Discount: 10 RSO For $400 (Stackable up to 30% Off)
- Refer A Friend: Both Receive 50% Off
- Visit Trulieve’s Home Page
ABOUT THIS DISPENSARY
Trulieve, located at 13940 US-441 in The Villages, is open to help medical marijuana card holders find the right THC or CBD products.
Medical: Yes
Recreational: No
Delivery: No
Delivery Fee: $50 Minimum Order After Discounts, $15 Fee For Orders Below $100+, and Free Delivery For Patients 65+ Years Old With Minimum Order.
License Number: MMTC-2015-0005
This dispensary, officially referred to by the state as a medical marijuana treatment centers, or MMTC for short is licensed by the Office of Medical Marijuana Use (OMMU).
Trulieve is vertically integrated, as are all of the Florida cannabis brands. Being vertically integrated means they oversee the entire process from seed to sale. Trulieve dispensary products are grown from their own cannabis plants from seed or cuttings, harvested, and processed into a variety of products. Then packages and distributed within their own network.
Product types, different strains and availability can vary from store menu to store menu, depending on demand. If Trulieve in The Villages does not have what you are looking for, your Florida MedCard is universally accepted at any dispensary in the state.
Purchasing Marijuana Products at Trulieve
Upon arrival at this dispensary, you’ll enter a designated waiting area before going into the retail area with staff. The dispensary staff work with you to explain all of the cannabis products available. Budtenders may make recommendations that are based on your doctor’s recommendation.
If it’s your first visit, you’ll be required to complete intake forms. This lets the dispensary staff confirm your patient status and see what you were allotted by your medical marijuana doctor.
What Marijuana Products are Available at Trulieve
The best way to see the different product options before visiting the dispensary is to check out their online menu. If enabled, Trulieve in The Villages online menu may be available on FL Dispensaries to reserve your order.
If you have an active medical card, you can pick from a wide array of cannabis products. Various delivery methods of the different cannabinoids have been approved by the DOH, including edibles, inhalation, oral, sublingual, topical, traditional flower and even suppositories. There is no obligation to buy your entire milligram limit at once; instead, you can purchase less if you so desire and then buy more during another visit or at another dispensary. It’s important to find what works for you.
Low tetrahydrocannabinol (THC) cannabis with higher CBD products are available to patients as well who prefer the non-euphoric effect.
Please enjoy medical marijuana products from this dispensary responsibly!
Contact the dispensary if you encounter product-related issues or problems. Trulieve has a policy & procedure for this.
To stay up to date, sign up to our newsletter below to receive updates as well as discounts & specials.
What People Are Saying
Based on 1279 reviews
Donna I.
1726436561
I've been going to this location since the day they opened. Everyone is and always has been so kind and helpfull!
barbara C.
1724952162
Nice selection. Niki is THE nicest human I have ever met in any of these local dispensaries !
Kaylee C.
1722266937
My recent visit to your dispensary was extremely disappointing, primarily due to the unprofessional behavior of Patricia. This experience has convinced me not to return. From the outset, her demeanor was unwelcoming. After taking my card and handing it back, she stared at me for a minute before abruptly asking, "Well, what do you want?" When I mentioned it was my first time there, she took my card back and proceeded to create my profile, which took eight minutes of standing in silence. During this time, she did not provide a menu or any information, instead muttered under her breath. Once my profile was finally created, Patricia again asked what I wanted. I reiterated that it was my first visit and I was unfamiliar with the available products. She sighed heavily and handed me an iPad with the menu, which lacked detailed descriptions of the strains. When I inquired about the Pineapple Upside Down Cake strain, she pointed to some technical details in the corner of the screen, which I found confusing and unhelpful. Patricia mentioned that Trulieve aims to educate customers on these details but then provided no further explanation. Her suggestion to consult my friends about the strain was impractical, as I would have had to leave and ask them about it. Eventually, I resorted to looking up the information on my phone while she stood there muttering under her breath. At one point, she remarked, "You seem smarter than most people who come in here. I didn't think I'd have to explain this stuff to you." This was both insulting and inappropriate.After finally selecting a few products, Patricia was quick to retrieve and ring them up. However, she dropped my receipt and change on the counter rather than handing them to me, which felt dismissive and disrespectful. Overall, Patricia's rude behavior, the slow service, and the unwelcoming atmosphere made for a highly unpleasant experience. After discussing this with friends who have also had negative encounters with Patricia, I learned that complaints have been made about her in the past. It is concerning that she remains employed there, indicating a lack of commitment to customer satisfaction.
Cheryl M.
1721268176
Trulieve is my favorite dispensary, and this has become my new favorite location. It's located very close to another Trulieve so the wait is never very long. I always place a pre-order just in case. The staff is very helpful and knowledgeable. There is also info provided to read on the counter yourself. Marcus and Niki are both names that I want to mention being polite and accommodating.
Raymond A.
1720103961
They greet you even if they are busy.Then they lession to what you want and they at times make suggestions there very helpful.
Cheryl M.
1720042469
Trulieve is my favorite dispensary, and this has become my new favorite location. It's located very close to another Trulieve so the wait is never very long. I always place a pre-order just in case. The staff is very helpful and knowledgeable. There is also info provided to read on the counter yourself. Marcus and Niki are both names that I want to mention being polite and accommodating.
Annie M.
1715206736
I am so thankful for Garrett that works here. Every time I come in, he’s super friendly and knowledgeable plus down to earth and asks me real quick what I’m looking for and shows me my options. Not to mention the rest of the staff that I have come across has been awesome including the manager, Gabby! Thank you all for being there!
Tyler B.
1708869668
Extremely rude. One other person was inside the worker demanded I sit down to wait. The other man wasn't told to sit down. I refuse to be controlled by some fat kid that failed to notice anyone in the building for 5 minutes. Left the building for being told what to do Suterra Wellness has much better quality stock at a much better price! They also dont command you sit down. As long as you command me around I will not sit quietly and let it happen. I would buy off the street before I let any one control me. Better get your workers under wraps.
Linda Tollefson (.
1708212847
First time in.. loved, loved loved the employees..they were very professional and helpful. I'll definitely make that store my "go to"!
Julianna
1708118028
Very friendly atmosphere and people are knowledgeable. They don’t rush you and make sure you get the most for your money and what you need it for. Not to be mistaken for “medical advice” they just do a great job explaining what you’re buying and even returning/exchanging what might have not worked best for you is very easy. Also it’s minty clean inside!
Michael H.
1706206681
They are my go to store for years now. They always treat me and everyone else I have seen with the best customer service and conversation. Good people there and knowledgeable too!!
Jamie C.
1705874302
It’s really the best bunch of peoples all gathered in one place. Very caring, professional, courteous, and make you feel like part of the family. Very knowledgeable as well as I’ve always got questions.
Lindsey L.
1702062865
Everyone is always so nice at this location!! Of even if it’s busy they try their best to make sure you’re taking care of and get your time! Thanks for all your hard work guys!
Lilbitch A.
1700749559
My favorite store 😊always quick and friendly when I go❣️❣️ The entire staff at The Villages, Fl location rocks -F.Munn
Yeremis G.
1699995521
Charlie keep it up good customer service you and your co worker with pony tail alright.
Sydney W.
1695083213
Great bunch of people!!! It’s always nice to see Garrett and TT’s smiling faces when I walk in. 10/10 recommend.
Old S.
1693503450
The wait bothers me. The fact that I'm just sitting there doing nothing while an employee does nothing. It's just stupid. Everyone gets to sit and wait, even the pre-ordered customers.Try The Flowery. I go in, and I'm instantly looking at the menu. I pick what I want, pay them leave. Everyone working or shopping. Not a second wasted.The employees are nice at Trulieve, but it's just so corporate. No warmth.
Ricardo C.
1692628304
Great service, Great location. I wish they would give them a better building to work with. Other locations are twice as big but have terrible service, so I can only imagine the wonders this team would do with a big store. This is the spot to go to.
GriswoldLights
1687194157
The woman who was working in the back was very helpful and informative. My wife had questions as a new patient and she was very helpful for her. Definitely appreciate the consultation and advice.
Michael H.
1685820493
Love this place but stay away from the tan salon, mean lady chase me out of a parking spot, and she had no business at the time,
Derek P.
1685799054
I love trulieve definitely one of my favorite dispensaries.. BUT…. The wait is crazy… needs to hire more people! Whether I come in at 9am or 730 pm at least a 30 minute wait each time.
wendy f
1685204452
Very NICE and HELPFUL without judgement people who work here. They answer any questions with no hesitation and with a friendly smile. My first visit was very comfortable.
Cindi Q.
1684095770
Patricia, Barbara, and Nikki were fantastic concierges for my first Trulieve experience 😀 What a wonderful venue, absolutely recommend.
Jeffery H.
1682283693
Great products!Horrible policy that stopped me and the Mrs from shopping together.She's legally dependent and used to enjoy a Trulieve run.They had the audacity to stop us from going in together, as we always have, then told us "no cross talking" like we have any idea of what they are trying to prevent.We left and will not return to Trulieve until they seek to make us feel welcome.It's not like 2 additional and “welcoming" dispensaries are not less than 1 mile away.
Heazza
1681949260
Charlie and gabby are always on point they also give wonderful service.
Kesla B.
1681675039
Charlie and titi are some of the coolest people I have met with my experience at Trulieve. The lady lake Trulieve is by far my favorite location to go to, always a great experience 🙂. Thank you guys for everything you do!!!
Bree L
1679236324
The staff is the greatest!!! Very knowledgeable, friendly and they are always making us aware of the sales going on. I prefer the Villages location to others because of the staff and how welcoming they are.
Morgan's Whole 9 Y.
1671675025
I only rate it a four star because the product is a little on the expensive side. Otherwise great quality product concentrates are pretty fire and the edibales are great. Flowers pretty decent just wish it wasn't so dry. Otherwise staff is friendly. I do believe they moved locations over by Office Depot though. Check em out everyones experience is different
Carol F.
1671228662
Ulysses is a GREAT ambassador for your brand. He is professional and welcoming. Because of his cheerful attitude I didn’t mind the wait.
Brittany B.
1669067953
Axl and the entire staff were awesome! Super friendly and super knowledgeable!! He was super patient with me while I asked a million questions. Thanks y'all!!
Stephen C.
1669048449
Trulieve is the best place to get flower in the state of Florida! Even their ground is tasty!! Special thanks in the Villages to Niki and Barbara for great customer service!!
Meridith M.
1668897892
These guys are the best! I only come to this location (Lady Lake, FL) now because their service, selection, prices and products are absolutely second to none. I literally cannot say enough wonderful things about the fantastic staff and products at Trulieve; that are just so good! Thank you guys!!!
Wendy G.
1667495157
Great service! Garret was very helpful. Explained how to use my new smoking device. And smiled real nice. Thanks big red!
Paul S.
1667157369
Bruce has been a huge help. He's Always respectful and considerate to all patients. Love this store!Barbra and melody are amazing employees and helped me with returns. I was indecisive and they were patient and knew what strains help with what ailments. Will be coming back just because of them.And Gaby is the best manager ever. Ask for her if you need anything
UKNOW What I.
1665418544
The new way reception is being handled stresses me out like crazy, the room is small with two adjacent rooms that they used to do check ins at. After walking only 1 step into the building I ask if he could move to the room with the computer to check me in as its faster and doesn't crowd the lobby, he tells me he HAS to be out in the lobby with us.That's whatever, the kicker that I just had to walk out is when the reception BRUCE started talking about the strain list and someone asked what was blue river, and he replied its a new strain that has 10 different tricromes in it...He also parks right out front of the building and makes handicap patients walk, I always thought employees should park away from the building 🤷♂️ and should have basic product knowledge
Donna K.
1659886578
Although there is another truelieve not far, I prefer Lady Lakes location the best. The customer service is stellar!!! From the first encounter with Bruce at the front desk who is always helpful and knowledgeable to the highly trained staff who will assist and give excellent recommendations, this will be my preferred store forever! Thank you all!
Stefanie H.
1657886542
Always has issues with their online platform. Never has what I order online. Always calls with some excuse. Cancelled my order on 3 separate occasions due to staffing issues after I’d already received confirmation that it’s packaged and will arrive today. One time they didn’t even call. Doesn’t care. Offers empty apology because issues are recurring and never fixed. Good luck!!
Shannon C.
1657738556
Bruce Is Amazing!!! I Come Here Because It’s Closest To My Job & Every-time I Come In He’s So Helpful So Friendly! He Remembers My Name Walking In and That Makes Me Feel Like I’m at home ! He Talks To Me While I Wait & that is the greatest!!Great Job For Being So Amazing Bruce!!
Melissa F.
1657381014
I just went to the lady lake, villages location today July 9th and the gentleman Bruce was very nice and sweet and he always remembers my name and treats me like family. The employee Latoya was very rude. She came out to the lobby and was talking very mean and rude to Bruce in front of all of us customers which were many and was rude to me and my daughter whom is my medical surrogate.and I brought the notarized documents with me to show the employees helping me . I will continue to shop at this location only because Bruce is a awesome employee and is very nice and accommodating to all the customers. Bruce gets 5 stars from me always.
Amanda C.
1657234550
great people working at this store! the orders take a little bit longer to process but the people definitely make up for it! especially Ulysses and Bruce! Very nice and chill dudes. everyone there is super welcoming and very good conversationalists.
Debra N.
1656024973
I have two peeps that's always give me dynamite service. Searching HIGH (haha) and low for my items. Always knows what I want when I walk in.When they are not around to help, I always get amazing service. Everyone is so friendly and have fun personality. Makes it a relaxing environment. Rock on!!!!
Jared Y.
1655397847
Ulisses helped me out a lot. Made me feel like family. Going back soon.
Melissa F.
1654527124
This is the best location I've been to. The staff is awesome and very sufficient and kind to people. This is going to be the only location of Truelieve that I will continue to shop at. The gentleman who checks you in to get your product is the kindest person I've met.
Marci R.
1654397295
Very friendly and easy to use. The staff know what they are doing. Very little wait time. The bud tender Bruce is great. A pleasure to deal with. He knows his stuff.
Wil M.
1652302995
This is the worst dispensary I have EVER been to. They made me wait half an hour then sold me EMPTY BOXES with NO PRODUCT IN THEM then made me wait even LONGER in the front room just to come back and get the PRODUCT I PAID FOR i was treated rude and dismissively by the employees. I haven’t been Trulieve in over a year but I was in the neighborhood and I am NEVER COMING TO THIS DISPENSARY EVER AGAIN go to Muv or curaleaf or surterra this place is AWFUL.
Zachary M.
1651465399
My fiance almost got shot here by a customer and the person that helped her joked and told her to put rocks in her purse. Haven't went back been going to the Summerfield location right down the road and had must more pleasant experiences. My fiance feels safe there not here but they got a no gun sign so props just gotta convince my fiance.
Mark H.
1650306213
Latoya is awesome! Went above and beyond to not only help my pickup get changed to a delivery, I got it just a few hours later. She also helped me with some product ideas and savings. I really appreciate the great customer support! Thank you Latoya..and Trulieve
Sharon R.
1649691268
Y’all have a great organization going on with great service however y’all need to put Bruce back out on the road he’s a one man army as an ambassador for Trulieve. The man is a professional people person and a pleasure to be around and do business with.
Robert K.
1649448767
Wonderful place great staff fantastic product very friendly people best dispensary I've been to #1
C P.
1644779738
Trulieve has been here for me since the beginning and my drivers, Bruce and Axle are the greatest. My deliveries are always on time and they always have a smile on their face. Thank you again
Matthew K.
1644611059
Wonderful place. Just receivedy my medical card. They answered all my questions and are very helpful. Good prices and selection. Thankful to be able to shop there. Life is good.
Andrea L.
1644594320
Bruce and Axl delivered my stuff today and they were absolutely amazing! This is the second time they delivered and both experiences they were so kind and patient. Thank you guys for everything!
PiNkKilo K.
1644592034
Bruce & Axl Freakin' ROCK!! THEY are the BEST DELIVERY DRIVERS AND CUSTOMER SERVICE personnel in the Business! Bruce has knowledge about the industry, that should be taught to the rest of the Trulieve people! I've been with Trulieve for over 2 years. I won't do anywhere else MAINLY because of the AWESOME customer service I get! Keep up the ABSOLUTELY 💯 AWESOME JOB GUYS!! YOU ROCK!!!👍👍👍👍👍👍💯😁💯😁💯😁💯😁💯😁💯✌️👍✌️👍
Christina
1644438605
Love lady lake trulieve they are literally the best! It’s not always the company it’s the people that work there! Especially the drivers for delivery! I always get to see Axl and Bruce! Best guys ever!
Dreama S.
1644418103
Love that you offer delivery service and have such awesome people doing the deliveries. Bruce, so helpful and friendly and his driving partner Axl are #1 in my book!
Shannon B.
1642485762
So friendly everything! Very helpful love coming to this location
Julie A C.
1641995188
Joe the new mgr over at the Trulieve in Summerfield Florida is one of the best guys are going to do it with you at the store you guys need to give all those people that work there a raise
DJ C.
1640906538
Update:Really great service. They have been freed up from a full lobby given the Summerfield store opening up. Always friendly and great stock.Great customer service. I will revisit this review when I receive my medicinal marijuana card.
DJ C.
1640382996
Update:Really great service. They have been freed up from a full lobby given the Summerfield store opening up. Always friendly and great stock..Great customer service. I will revisit this review when I receive my medicinal marijuana card.
True B.
1640028018
Jess was great! She took care of my needsIn a very friendly and efficient manner. I wouldreccomend Trulieve and Jess to everyone!
Cherie M.
1638931763
My favorite medical marijuana store.The staff are fantastic. It's clean, education is always top rate,and prices for our area are... well better than others places 😉🔜 maybe it will be cheaper..
Merri K.
1637696679
The Villages version is smaller than most in the area but the staff is excellent. Kind, informative and welcoming. Exactly what you have come to expect from Trulieve.
Diane C.
1636138034
Love this place. Everyone is sooooo friendly. Have knowledge on products
dorothy Z.
1633039689
Delivery guy Ulysses is great. He has delivered for me several times and is always very friendly and pleasant. He also fixes things on his own when the call center messes up my order, which they do frequently.
Stephanie S.
1631320682
I love it here. Everyone is awesome. I usually pre-order all of my stuff online, and Niki is always happy to accommodate changes I have while I am checking out. There is always a good handful of options to choose from, and her knowledge of the products is exceedingly helpful when I need guidance on which items work best for me. She even informs me of new deals every time I'm there, which is the cherry on top! Everyone here is always friendly and welcoming. They give their 💯 all the time!
Linda N.
1630697700
Nikki was a great Trulieve Representative. I gave her 5 stars as she went above and beyond to help me get the product I needed. The site was crashing, so I walked in. She suggested the other size of Trupods, when the supply of 1 grams was limited. I didn't realize they both used the same dispenser/battery. Thank you again for the information, great customer service and a great personality.
Miss H.
1630692547
Dallas made my visit to Trulieve awesome, as always. Applied all my discounts, made sure I got my football jersey, and kept me entertained. Best dispensary in Florida by far with the very best staff!! Love these guys.
Theresa F.
1629903203
Bruce and Garrett were my delivery guys today and once again they never disappoint! I love seeing them both. They're so wonderful! Thank you guys, you're "Trulieve" amazing!!!!
Carl R
1629654154
On my first visit to Trulieve, I had no idea what I was doing but fortunately everyone there was very helpful. My wife and I met with Troy, who was very knowledgeable and friendly. Troy helped with every step in making our first purchase. Trulieve has helped my wife and I with our new pain management program. So far things have worked out really well.Update, 8/21/21:We love Trulieve sales! We just got a delivery from Ulysses and Michael in The Villages, Florida. We are always happy to see them because they make the transaction so easy and stress free. Thanks once again Trulieve!
Melyssa P.
1623369255
I'm a newcomer to medical marijuana (I've only had my card since February) so I've felt completely overwhelmed by everything but Trulieve has been great! I moved recently so I've only been going to this location for about 6 weeks but I don't see myself going anywhere else unless I have to. I ask a LOT of questions (most likely questions I've already asked before) but Charlie has the patience of a Saint. He never makes me feel like a bother, he is not only professional but very friendly which puts me at ease, something I really need sometimes with my anxiety. I leave feeling calmer, more educated about the products I'm purchasing, and happy because it's REALLY nice to talk to a friendly person after the year we've ALL had. There's a very positive and friendly "vibe" and everyone is so eager to help...it's a great location!!! Sean recently helped me with an order and like Charlie, he was so patient and kind. I recommend this location but also this company as a whole, Trulieve has been amazing to work with and I appreciate how wonderful the staff is not only at store locations but customer service as well! Love this place!!!I just want to mention one more thing, I've read A LOT of reviews about different dispensaries and the ONE thing I keep reading in every negative review has to do with policy. Please recognize that the regulations are set by the STATE not the dispensary. I'm disabled (in a wheelchair) so my husband HAS to accompany me inside but he's not allowed to speak to me while we are in there, it's the LAW. No, you can't ask a "visitor" what they think or what you should buy, but it's not because the dispensary is being rude or difficult, it's because of state rules and regulations which you can find online.
Tara M.
1622397324
Bruce and Garrett are the best and I hope to get them always to deliver my product. They are the most respective and out going gentlemen I have have had out of all of the guys. I am not just saying this either, I was literally outside of my home hoping it was them coming this morning. I had my second back surgery about a month ago and did not want to deal with the other guys that have come to my home. So thank you so much for having Bruce and Garrett they are really nice and know what they are doing 😊Tara Miller
SpaLaLand
1622117779
Trulieve has impressed me from day #1. The facility is clean and secure. "All" of The Staff is friendly and knowledgeable. The Receptionist when you walk in, Raymond and Latoya and many others there have been particularly patient. I learn more and more about their product line. All of them make me feel confident and at ease...and, it's appreciated!
Ashley M.
1619740132
If they are out of what you have ordered they simply do not fill your order and wait until closing to tell you they cannot fill your order. This is the second week in a row that my order was simply unfilled with no notification and most recently I had to pay MORE without notice for something comparable to what I originally ordered. God forbid people who are on a fixed income go through this. I could luckily afford to spend the extra money but I imagine those poor people who have just enough money to afford their medications and they get to this office and not only is their order unfulfilled they don't even have the right product. Sad experience with Trulieve for the second time in a row now.
Thomas G.
1619292609
The wait sometimes is the only issue, but that simply due to the fact that they have the best "gas" in town. Every strain is great and each have their own benefit. They are always stocked up and always bringing in some new flavors. Highly recommend this Trulieve over any other in the Marion County area.
Brandi M.
1617323373
I am an emotional support assistant for patients with anxiety and other medical conditions. I came into trulieve with my client who was a first time patient. I was present because my client is coping with severe social anxiety. Upon entry we were greeted with very friendly security gentleman. We got her enrolled and discovered that I was not able to accompany her due to limited capacity. We were able to speak to someone who allowed me to enter as a visitor, but was advised that I would be unable to ask medical specific questions with the agents as I am not a medical marijuana card holder. I understood. Immediately upon entry I was met by a gentleman who asked me for identification and advised I could not come in. I explained that we already spoke to someone. He seemed to be frustrated, but allowed me to pass. We were placed into a small room with a specialist. My client asked me a few questions, I gave her my trained medical opinion, and she directed her needs to the specialist. They did not have any kind of menu that gave any details regarding their product. Only the information the agent gives verbally. The girl fumbled around a lot and didn’t seem very knowledgeable. Still friendly for the most part. She went to get the items and returned with the gentleman. I asked the gentleman what services my client should use going forward to alleviate the stress and chaos of the dispensary as this was a stressful environment for her. He rudely responded, reiterating that I was not supposed to be back there anyway so he will address my client directly and rudely advised her to call the toll free number for assistance. We paid for the items and left. I will never ever bring my client back to this store. This was incredibly stressful and chaotic for a client who struggles with severe social anxiety. My client wanted to give two stars only because their security guard was very friendly and personable, and the products were good.Rude staff personUntrained agentNo access to product listing in detailBare to minimum parkingDid not ring up or include topical item my patient specifically came in for.
Kim F.
1616251172
I hate to only give 4 stars but it is what it is. Most of the staff are very knowledgeable and friendly, seem eager to help. BUT....if you need any sort of information from them you can't reach anyone unless you go in. The call center is horrible and that's all I can seem to get. Prices are fair but I feel a bit high but I've only used this dispensary because of all the bad things I've heard about the others. They are much more efficient now than a year ago. It seems to run well for the most part. Products are good quality.
Marie G.
1615057933
Was in there a few days ago and was helped out by a very sweet girl that had her hair done in braids and two red buns I can't remember her name but after refusing to not come into the store for over a year because of the bad service I had the last time I would gladly come back again if she's the one to help me. She was very sweet and answered all my questions and even though most of the product I wanted was unavailable I didn't mind because she really did try to replace everything that I couldn't get with something similar.
PandaSensei 9.
1614368051
That place is amazing. This guy named Cody was very helpful. He spoke deep and clear. He worked with me perfectly, a true professional. Give that guy a bonus! $GME
Kendra C.
1614006777
Truleive is my #1 go to for medical relief. A big thank you to Mr. Jamie for going above and beyond to ensure I was fully satisfied with my order!!! Sometimes its the little things in life that go a long way. Mr. Jamie is definitely an asset to the company and deserves to be recognized for his top of the line service. My family and I all shop at Trulieve and Jamie is the first cashier worth leaving a review for. We will be back soon! Thank you again to the company and mostly to Jamie
Pedro P.
1612577877
Love it! I am a new patient and had an amazing experience during my first visit, I was paired with snail and received a ton of information! I learned so much during my time there thanks to his knowledge and felt comfortable and confident. very positive and helpful young man! Please visit summer-field’s Trulieve, you won’t be disappointed.
tonie H.
1611250382
I am making this my store. I have 3 stores that are closer to me, but definitely worth the drive. The staff is so friendly and fast. I placed order online amd was in and out in 10 minutes. Love this new store.
Jeremy M.
1611249520
The afternoon waiting times are ridiculous, but the service when you get inside is excellent. If they could keep their systems up and running consistently and create a better customer flow it'd help tremendously. Overall, not impressed but I appreciate the customer care.
Dylan W.
1611246321
Always a pleasure! Love this place! People kind of go crazy waiting though. They need to realize how blessed we are to even be able to purchase it in a store.
Trudy B.
1610649799
HORRIBLE! Stock this store! What is the issue? You can not run an effective business with NO product. I have not been able to receive a complete order for months! Delivery is at least one week behind the actual date they give you when ordering. The actual store location has no parking, no waiting room, and customer’s piled outside, standing on the sidewalk for hours. When will your computer systems be fixed? When will your delivery be fixed? When will your debit machine payments be fixed? When will you be able to fill orders for the product I want without substitution? When, when, when? Obviously there is a major problem lately with just about every aspect of this location, are you addressing any of these chronic issues? You have to offer the customer more for your higher prices and you are failing that currently. Too much competition, I will take my business elsewhere.
James B.
1606088478
Bo was absolutely fabulous with not me but ALL of the customers in the waiting area...He encouraged us through the system change, that we all matter so very much, and as a patient himself, he loves the staff.. Which I cannot deny. They all handled me with calmness and poise, even though I came late...Hands down though Bo absolutely MADE MY EXPERIENCE AWESOME, FUN AND MEMORABLE!!!20/10 WOULD RECOMMEND BO
Ashley M.
1606018312
I absolutely love this store... the staff is super friendly & the store is all around clean... when visiting to pick up my orders Brishaad brings me nothing but pure satisfaction and joy with his welcoming hospitality and kindness. He always gets me in & out with ease, it’s never a hassle. We need more people like him 🙂
Kyle S.
1605541454
Use to be the best flower. Now it’s premature. And butchered. Absolutely terrible product now. Use to be my favorite. Now everything I buy from this is a disappointment
Evalese D.
1603753587
Friendly staff! Kind of small inside, but very clean. Down side to ordering online is a 2+ hour wait. Great prices for varying budgets, and lots of choices too. Ordering ahead of time makes it easier in terms of getting in an out and their site is user friendly, but know you could be waiting a while, but at least you're not waiting that long inside. Reccomend for good service and good prices.
Crystal R.
1603496403
This location needs a serious building & parking upgrade! The office is like an uncomfortable Dr office that makes your anxiety even worse! Would like to see the Villages get a nice building with a nice showroom. I don't appreciate the fact they hire people who are not patients. I could do a better job than the bud tenders I've had at this particular location! Orlando is a much better location! Trulieve makes enough money off me they should be able to invest in a nicer location for the Villages trulieve. The standard should really be set higher in this area too. I vote new building asap!!! The customers deserve a better building!
Wendim Andrew G.
1603381757
Trulieve the Corporate the brand gets 4-5 stars. The issue with this Lady Lake location is its too small!! Cannabis is a Mega business and that location, is like a small grocery/smoke shop 😂. Most Trulieve locations I’ve been to have enough space to accommodate large orders/ customer presence. This location is very small in comparison. The staff is 💯 they do there best 😎. Just remodel or have a drive thru window! Stay Blessed!
Some O.
1603182440
The staff was really nice and very helpful. It would be nice if you stocked more ground flower. I know it comes in and goes out very quickly, that's the first sign you need to order more! ;-). Good products. I purchased some new items. Tried one so far. Very good. This is the second Trulieve I have been to. Trulieve carries a good line of products. The one in Orange Park, Fl had a great variety of products. I appreciate the way each store has air cleaners...due to Covid-19. Thank you.(Note: Update - as of now recent visits - September-October - the air cleaners are no longer there due to the virus, but such was very greatly appreciated. 🙂 Masks are still common. Thank you. And limiting the number of people inside is much appreciated. And, as usual, the staff is very kind, respectful, and attentive to my wants and needs. Highly recommend Trulieve!)
Samantha P.
1602783077
Today I placed my third order at this location. I was able to finally go on early enough in the morning and order the Thursday deal. When I arrived there was quite a wait. No big deal I don’t mind waiting. Well after waiting in the heat outside for a while I stepped in. Well after 20 minutes inside everyone was told it was becoming over capacity . Everyone sitting in the chairs provided to do so, stayed sitting down. The waiting room cleared very quickly and a chair opened up right next to me. Before going back out to the heat I asked the worker that was directing everyone how many people were aloud to stay inside, because I would like to sit down in the chair next to me if possible. The guy instantly raised his voice at me along with his hands in front of everyone else sitting down in the chairs waiting and demanded me to leave the building. I was literally in shock that it even happened not to mention how embarrassing. I once again nicely asked if I could just sit down inside like everyone else. He then again ignored the question and raised his voice even more demanding me to LEAVE THE BUILDING. I minded my own business the whole entire time I was there! I didn’t harass him or any of the other workers about how long it would take like everyone else was doing.. nothing, just stayed to myself waiting for my name to be called. There is no reason to treat another human being the way he did to me today. I left right away. I do not plan on returning. Not to mention the very first time I went the same guy just sat there and stared at me, with no help or welcoming words. Quite a miserable and mean person to be working somewhere people come to pick up the peace and zen in their life. What a shame.
Ty D.
1602696479
The workers are super nice but are unprofessional in the aspect of priority as in the person who came up a walk in shouldn’t go in front a person that been waiting in line in que for 30 minutes on An estimated 10 minute wait time. Past few times it has been around an hour I waited after my order that had been together for around 8 hours. Just coming back to add that two weeks after emailing the email they provided to me almost instantly I still haven’t heard back from them. Tried to wait long enough to give them a chance before adding to my old review didn’t want it to seem I didn’t give them a chance.
Jessika D.
1602289325
Quick and friendly. First time ordering online, and I was pleased with how easy Brishaad made it. Thank you for your help yesterday, I appreciate you!
Effie K.
1601857146
Very helpful and friendly. It's my favorite place thank you Charlie and Jesse for making me feel comfortable. Wonderful experience
Rick H.
1601426213
I would love to give the people inside five stars but the business fails in so many ways. The facilities are no where near the size they should be for the patient load. Force you even before the pandemic to sit or stand outside the building and then once let in you're watched like you're in a top secret facility. I know State Regulations are a pain but still most of the people coming here have real medical needs.
Debby K.
1601158315
Delivery drivers Melissa & Kristin from The Villages Trulieve are both very professional, helpful & informative. Both ladies are very nice. Thanks for great service!
Some D.
1600736371
Product quality has declined while prices have remained. The only reason for the 4 stars are a select set of employees that are consistent in their top tier customer service.
Dennis G.
1600643832
Very organized and clean place of business, but a little crowded. Employeess were very helpful and friendly.
A Google U.
1600423478
I’ve been here twice and each time it takes 40 minutes to be get in and out. I arrived at 11:10am to pick up my online order and didn’t get out until 11:50am. People would come out of the back and then it would take forever to call someone new. They just don’t seem to have it together. All of the other Trulieves will bring someone back as soon as someone else leaves.My anxiety was made worse because I needed to be at a meeting at noon. The door keeper didn’t care and even gave me an attitude. My bud tender was really nice tho. He listened to my concerns which made me feel so much better. I tipped him.
Sterling B.
1600296309
Awesome people
C D
1599869023
Thanks to all the staff who helped me and my husband select the right products for his condition. Special thanks to Laurie and Corbin Cantrell. You made our day with your care and attentiveness!
Stephanie R.
1599412835
Always fast and easy. I order online and pick up my order in store, hassle free
Tammy Lewis L.
1599326442
They take time to explain their products if you don't like something you can return
Kimberly C.
1599099932
I'm so glad that you can just walk in and get what you need instead of having to order online first. Plus I just love all the Trulonians that work there. 😁
Aaron C.
1598745876
Generally has a very good selection, compared to other dispensaries. Very nice people.
Karen A.
1598554135
Very nice establishment people worked well in a business situation
Road Trips P.
1598546014
I'd give you more five stars in the Bob I've been shopping with you for years I wouldn't change stores if you paid me a million dollars a minute I want to say thank you to all the managers and all the drivers that come from citrus heights to buy all the medicine for all of us and the State of Florida so thank you
corey E.
1598535392
I usually give these guys 4.4 out of 5 stars because the service is usually good ,the staff are knowledgable and they almost do whatever to help, this time the service was lousy they said they update the website, keep an eye on it from 7:30 to 8:00, which i had an eye on until i got an email at 8:21 about a product which means they finally updated it, i goto order it 830 sold out, such sorry service for professionals they need more stock on items so everyone has a fair chance like what was the point if you were just gonna sell out so quick! Whoever updates the website needs to handle this better, wheres management?! Just lousy and not to mention the wait it dont matter if u order 1 item prepare to wait, anyone else can get this handled no problem, muv, harvest, rise , all of em!
sherri S.
1597512203
I absolutely Love the atmosphere at Trulieve in Ocala. The staff is Super knowledgeable and genuinely there to help. Jen provided me with the most Fantabulous consultation with tremendous product knowledge. She, Jen, will be my go-to girl from now on. I can't thank you enough Jen...you are Super
Beth R.
1596576602
Today was my first time using vape. I'd only used Flower. A friend told me how helpful they were and she was right! Brooke was a gem! She asked me what symptoms I was treating. She took time to research what was available. Jen was just as helpful. I left knowing how to use my equipment. Thank you Brooke & Jen! I'm a satisfied client and found my new dispensary!
Robert C.
1595007192
Very knowledgeable helpful staff. Able to see the showroom not curbside. Mask and social distancing in effect. Variety pf products available
Linda F.
1594659631
I love this place. They are a little pricey but well worth it. Best flower around. Their staff are the friendliest and most helpful med tenders in any of the dispensaries i have been to and ive been to them all here.
Kim P.
1594349408
I would have given 5 stars except for the fact that we are in the midst of Covid -19 and the lobby at this particular location is quite small, I felt that far too many people were allow in such a small space, for my comfort level. Service was good and much appreciated.
David M.
1594311246
I just want to give a shout out to Kala and Dawnelle at the Ocala location. I want to say thank you for the great customer service and I look forward to doing busy with this location in the future. Great products and great customer service!
MSGT A.T. W.
1593710576
My home away from home lol 😂You guys see me so much I should be on payroll... You guys rock. I would give 6 stars if possible. See you tomorrow morning. 👍 Best Dispensary and Cannabis products in Florida.
Road T.
1593446010
Oh I wouldn't go anywhere all the managers all friendly they're all the staff friendlyeven the people that I meet in the store or out of the store or just connected with the internet you are very knowledgeable and I will give you one thousand starsand by the way it is now four years and a wake up for me at the same dispensary
JP G.
1592974988
I arrive 900am first time it was a line I enter about ten minutes after. First ask couple question wait for showroom and was told pricing and I option cheapest was 20dollar pen and 20 cartridge so pen and 3 types of herb is 80 dollars then oil concentrate will run 80 plus four different types whatever you need had a woman in front of me with leukemia getting her concentrate she puts two drops on her tongue to relieve the pain and continue livingI highly recommend this spot very professional clean personal security guards always protecting this is a cash business they do take debit cards. This is truly a medical necessity a many people are finding through medical marijuanaI was never a believer till I tried but if you have serious cases especially leukemia there is a pot of gold at the end of the rainbow to deal with your symptoms and make you feel a hundred times better.
Shannon C.
1592451047
Love their products..when thay have them in stock that is! Has a very large variety and great selection to pick from. High potency products also! Everyone who works here is great and goes above and beyond. Good rewards program and great sales! Def check it out ASAP!
Patricia M.
1592248944
Talked to Emily on the phone today because I was worried about going over there with this pandemic situation. She was really sweet and assured me that they were taking all the safety precautions required. I feel very comfortable going now.
Some O.
1591805636
The staff was really nice and very helpful. It would be nice if you stocked more ground flower. I know it comes in and goes out very quickly, that's the first sign you need to order more! ;-). Good products. I purchased some new items. Tried one so far. Very good. This is the second Trulieve I have been to. Trulieve carries a good line of products. The one in Orange Park, Fl had a great variety of products. I appreciate the way each store hatd air cleaners...due to Covid-19. Thank you.
Renee T.
1591289706
Excellent Customer Service as always Trulieve Lady Lake. Jeremy was extremely helpful and courteous. Love the new strain Papaya Cake is definitely a new favorite. Lady Lake Trulieve Excellent experience as always. Thanks for what you do. I appreciate you all
Cody O.
1591121144
It was nice, everyone was friendly and informative. I had a young gentleman helping me today he was also training someone new he was doing an excellent job multitasking. My visit was around 11:30am today
W.S. M.
1590968009
Thank you, Aden and Bob. Professional, knowledgeable, great memorable experience excellent service 👍🙏
Vin
1587589396
Night and Day compared to the New Port Richie location. They just make it easy. So very thankful to be serviced by this location now!
Jonathan C.
1585657762
The quality of the medicine is worth the long wait. You can always plan it into your day to where it's not even a long wait at all but just a part of your daily routine . I definitely recommend this place.
Tim K.
1583864276
The people at this location are exceptional. Very nice. Very professional. They are not afraid to answer your questions. They really help guide you through which one of the products you actually need.The system the way everything works here is really fast.you check in, you give them your phone number, and you receive a text right before they're ready to call you back. let's face it this type of business gets very busy and there could be a lot of people in the waiting room. it is very nice to be able to sit in the comfort of your vehicle and know that you're not going to miss your name being called.If I could I would give them 10 stars!
Rowland W.
1582756098
Place was closed. Went to another dispensary which blows away Trulieve.Paid visit to Trulieve this afternoon and updating ratings. Trulieve has better selection and more details on the strains. Jacob was great help in explaining what we had ordered. Great kid
Jet T.
1581464943
Garrett Robertson i doff my cap to you sir. You were so patient & helpful, thank you.Trulieve has a decent selection of flower. I am stoked to try the truclear. CBD oil out-of-stock, but there are other stores around so no big deal.Again, thank you Garrett for making my first dispensary visit a pleasant one! You're lucky i didn't get on a political soap box😂
Melissa A.
1579621379
AMAZING!!!!! The staff is incredible and very helpful as well as the staff being very informative on what products will be best for your personal needs. I used coupons to get my products and had multiple products to pick from. The wait time is sometimes long but I say it’s very much worth going here!
Vincent N.
1579052906
Paul C. is my favorite sales person. Always polite and funny and always lets me know whats new and how good the product is. He was training Sarah B. and she is also a sweet person that will be a good sales person. two thumbs up to both of you
Greg I.
1578258238
Love this place! They are very concerned you get a top notch experience. Great buds! Thank you Trulieve for supporting our Veterans with a 15% discount. They’ve developed a community of Medical Marijuana Users which meets every Saturday at Trulieve. They really believe in both their product and in their client base.
Williams M.
1571911759
Top quality and fair price
Jason B.
1533761428
Great product and wonder ful staff.
Todd E.
1524517873
Trulieve in the villages was very professional and knowledgeable above and beyond expectations.from walking in the door to being dispensed was all a pleasure.I was not rushed,and every question I had was answered..CORRECTLY.FIVE STARS..TWO BIG THUMBS UP TRULIEVE..will NEVER have a need to go anywhere else..thanks to the entire crew there
