Trulieve Dispensary in Tampa, FL
Based on 449 reviews
Brian W.
1726693013
Love the products Trulieve has to offer and the deals! And every time the Customer Service is on point and the store is always clean
anthony C.
1725148642
I just finished my call with a trulieve representative named Keivin. He was such a gentleman, extremely helpful and did all he could to get me my order sooner then when they planned for the initial delivery of Sept. 12th. He called and got it possible for me to get my order instead of Sept 12th to Sept 4th. I greatly appreciate that he was able to expedite this for me as I am very under the weather. I wish all representatives were as kind and as helpful as Kelvin!
Kathi B.
1724708935
The first time going there they were very helpful and the gentlemen was very nice. I would recommend anybody to go there. Close for me.
Bman B.
1724194136
Had a good experience. Staff friendly especially Crystal very helpful and friendly. She answered all my questions regarding different strain types and effects. Will be a repeat customer.
Chris
1724179363
Put in an order last night after hours. Woke up to an email that my order was filled, per usual. It’s 2:40pm and I just came to pickup my order. Not only was my order NOT packaged and ready… but they didn’t have any more of the product I wanted now. I got to trulieve everywhere and this is something that only has happened with trulieve FIRSR opened. There are too many good trulieve locations to waste your time going here.
Tod
1723157658
Slow as always and rude. Molly is the rudest person I've met coming to this dispensary and she definitely needs an attitude adjustment. I understand some people hate their job but she let's it show a lot.
KunTree HuStle T.
1721851334
Yet again another documented horrible experience at trulieve!!! At this point I "know" I'm being targeted by this company because of my race and disability. I should not be subjected to rude argumentative behavior just because i ask for assistance. Nor should I be belittled or argued with if I refuse to engage in a back and forth with a rude associate/supervisor. I am a "PATIENT" with issues and needs, yet trulieve consistently goes above and beyond to aggitate, while showing me how much my concerns "dont matter"!!! I pray someone looks into this ongoing continuous problem, Please!! This is my last review on this company.
Robert
1720699685
Great medication, some really good high and stoney flower. There pre rolls usually burn all day, and the staff is family centric. A great shop
Anthony S.
1719438856
Everyone here is nice but the productIs good when it's fresh but they must not store it properlyShatter is melted and is like a crumble or sugar . But not shatterI emailed you first at that email with no reply.
Anthony S.
1719012554
Everyone here is nice but the productIs good when it's fresh but they must not store it properlyShatter is melted and is like a crumble or sugar . But not shatter
Hillsborough S.
1718634348
I tried to give this store another shot on my lunch break the other day. I am very disappointed because I am an assistant store manager at the Green Dragon medical cannabis dispensary in Tampa and this transaction was just laughable as an industry worker myself. So laughable, I decided to say screw it and just keep the product anyways because I didn't want to go back in and deal with them. Upon entering I was barely greeted and the budtender acted as if he was irritated with me being in there when I was the only patient in the store. I came in to pick up my online order for a papaya cake CDT alchemy vape cart when I wanted to add one item to my order. I asked to add the cake face modern flower on sale for $30 if they had it. The budtender even asked me again to confirm what product I wanted to add. As I got into my car I realized I was charged for a $40 modern flower eighth called Grape gasoline. This is not even close to what i asked for and it costed $10 more than what I budgeted to spend. I wanted the cake face for $30 and if they didn't have that, I wanted nothing else. He slipped a more pricey flower not even close to the strain i asked for in my bag. So i ended up paying more for my order than I thought it was going to be and I ended up with the wrong flower that tastes terrible like terpinolene or chemicals. STAY AWAY FROM THIS TRULIEVE LOCATION. Go to citrus park as they are 10x better and more respectful and actually know what they are doing. This guy was so rude and just wanted to get me out of the store by slipping some other crap in my bag and charging me extra. This store sucks so much. Please take my word for it. This is not the first bad encounter I've had with them.
Merk D.
1714260297
Terrible staff and terrible selections. They only had 1 flower available. They don’t have many employees and the manager girl is quite rude. Definitely will never be coming back to this location.
Lymari G.
1713476687
Very polite staff friendly I love going in there and no go is always a good vibe..I love everything they sell it helps me along
Brayan G.
1710547594
I don’t like to judge an establishment on one individuals actions.But Adam may just be the most unprofessional staff member I have ever encountered!Let it be known he is the reason I will not return to this location.Made it feel so ghetto. He made me feel like I was an inconvenience. Furthermore, he had me waiting as a “visitor” because he failed to ask me if I was a walk in or picking up? To top it all off when confronted about his poor attitude he just says it’s been a long day.I am a true believer if you don’t like your job leave. No job is so hard that you should make customers feel out of place especially when they are good paying customers.
Barbara W.
1708365843
I visited this location at 9:03am on 2/13. Perhaps the guy at the store wasn't happy to have a customer immediately or perhaps he is just an argumentative, miserable person, either way it should not have impacted my visit. When I last had a medical card it was years ago and Trulieve was one of the few in my area, now dispensaries are everywhere. Trulieve doesn't give the 1st time discount apparently if you've had a card no matter how long ago, not a big deal even though I got discounts at every other place I have revisited. I said once, that's strange as all the other dispensaries have given me amazing discounts. He argued and kept bring it back up even though I tried to move on. Trulieve actually give $75 off of $150 when you return. Customer service 101 - emphasize what you can do. Example - so glad you chose to return to us, no new patient discount but I can give you $75 off $150, let me show you all the great products. There is way too much competition now to have someone so rude represent your business Trulieve.
Brandy S.
1707217157
This is the fastest dispensary I have ever been to and I've been to most of them in the Tampa area. The staff is also super helpful and knowledgeable which isn't very common.
Ray
1706388601
It truely is the stupidest thing to round up. So I'm being charged the 3.00 fee , which is completely fine, but now you round me up too! Cant wait for Jungle Boys to come to Tampa! If people are going to tip you they will just tip you. Yall should change merchants. Ive never heard of that before. Round up! Who does that? Crazy. Just crazy.
James D
1703958215
Not enough staff. Pre order is a joke. To bad now I’m still driving to Surterra where they have lower prices and staffed and pre orders are not lost or take 7-8 hours.
Louis S.
1701157266
These guys are absolute rip-offs! Will never shop at a Trulieve again! NEITHER SHOULD YOU!! They email you your order is ready and then you get to the store to find out that they pulled your product(s) out of your bag and sold it to somebody else. Yep! They did it to me at the Brandon location also. Goes to show you that these people are snakes. BTW...It's never happened to me in any other dispensary in Florida. So PROPS to Curaleaf, Fluent and MUV for treating patients with respect and not being greedy D-bags. Trulieve sucks! Baiting and switching your customers is definitely a good way to lose them!
Guy 1
1699986775
Decent product, fair pricing. My problem is it seems like they’re always understaffed. With one bud tender and a Lobby full of patients. You’d think they would combat long wait times the best they could?
Darrius S.
1699327347
Hey there! So, I just wanted to chat about this place I've been going to lately. Sometimes, it feels like I'm turning into the equivalent of "Roz from the 1-800-ask-G in the early 2000s" (you know what I mean, right?). But hey, no one's paying me to say this, I promise! Anyway, I usually have a pretty good time whenever I come here, well, most of the time. Haha, if I manage to be on time, that is. Can anyone else relate? Let's share our experiences!
Danielle M
1696085020
The bud is usually always great but the WAIT and CUSTOMER service is SUBPAR and is strictly the reason I choose to go to other dispensaries.It doesn’t matter WHAT location I have gone too, they are ALL the same. Extremely long wait times, extremely slow and inadequate website. There’s no reason that I place a pickup order that’s ready at 10am. I checked in at 10:10 express pickup with TWO people in front of me and it’s 10:45 am and I still sitting here waiting to pick up my order. Absolutely ridiculous. For that amount of time I could have went to another dispensary,picked up my order and been home. They really need to get it together at ALL the locations.
djdrop02
1694088511
BE AWARE- I made an order at 11pm at night for pick up the next day. By 1pm I hadn't got a text that my order was ready or a call that there were any issues. I then started a chat with customer service, where I was told that the store either over sold the items, or didn't count properly, neither of which are my fault, and that I am just out of luck. The response they gave me to not notifying me about any issue was that they are "short staffed". Unacceptable. Trulieve seems to be the only dispensary having such problems as I've NEVER had an issue at grow healthy or MUV with recieving the items that were confirmed in my online order. No one should have to deal with this nonsense. Especially when there are so many other choices in Florida for mmj. Unfortunately, Trulieve has regressed to their terrible handling of their website and poor customer service.
Mike J.
1691771722
Who wants to wait or gots an hour to wait in the lobby. When express pick up said 12min wait. Don't make me drive & waste my time for no reason
Shannon W.
1691380833
Horrible!!! Online orders cancelled, Deliveries Cancelled, NO communication with Patients as promised. No Professionalism nor compassion which is forcing Patients to suffer!! Definitely Needs better Management!!
kitty T.
1690592601
I’ve been a customer who has used their delivery service for years and have been very pleased with the turnaround. In the past two months I’ve been told the store is behind in their deliveries. It’s going on eight days waiting for a delivery DATE. I just want honesty. Don’t tell me the day is Monday, then Wednesday, now Saturday if you’re just telling me something to get me off the phone. I had someone admit that today.
Shane J.
1690576568
I have been a customer of Trulieve for two years now and recently placed an online order on July 25th, 2023. I received a message that my order would be delivered the following day. Unfortunately, I did not receive any updates and had to wait until the next morning (July 27th) to receive a text message stating that my order would be delivered that day. I made sure to work from home to avoid missing it. At 3:09 PM, I received a text message stating that they were 30 minutes away. I requested a two-minute heads up before their arrival and went downstairs to wait for them. However, they never arrived, and when I called them, I found out they went to my old address by mistake. They then informed me that they would not be able to deliver my order until July 31st. I requested to have it held for pick up, but they declined my request, saying I had to place a new order. I was understandably frustrated at this point and did not place a new order. The next day, I contacted customer support, and they informed me that my order was still being held at the Hillsborough location. Upon picking up my order, I spoke with the general manager who informed me that this was a common problem that had been happening for a month. He expressed his frustration and stated that he had been trying to address the issue with corporate, but to no avail. As a customer, I believe that Trulieve should focus on providing excellent customer service, especially with the number of dispensaries in the area. While I am willing to take my business elsewhere, I hope that Trulieve takes the necessary steps to remedy this issue and improve their reputation.
Darrius S.
1688749662
I'm not going to lie it's it's like me and Trulieve had a small break up but she's still my first so she's back to being great
bryan J.
1686685245
Everytime I go here I'm disappointed.I bought the mandarin dream and mandarian sunset tru wax its like budder/gooo m where is the wax ball ??????? If I wanted this consistency i would buy a different product. Huge fail haven't been in a while because the last time I went and got a cultivar it was premature nasty. Trulieve better get it together!!!!!
Ryne P.
1686323989
The people who work here are nice but the wait times are horrendous. Even during a weekday you have to wait 20-30 mins sometimes. Feel bad for the employees, management needs to hire more people
Martie C.
1685240424
Always polite, knowledgeable, helpful, and patient group. I just can't say enough. I've been going here since they've opened. I've never had an excessive wait here ever. I go all different days/times. Usually 5min waiton pick ups. Usually 15 min wait if walk-in. Of course some days are better than others, but overall no excessive wait times. Have a little patience people ✌️
j-me J.
1682321399
I put in an online order 3hrs earlier,in hopes to grab it before i had to pick up my daughter up.When I got there,it was not ready,and was told I would have to wait behind 5 other people.i finally got A text it was ready 9hrs later.I also noticed in the email,the prices were full price,not the sale prices.Needless to say i will find another dispensary,and wont be picking my order up.If you want honesty and customer service,look elsewhere.
Ayabi C.
1679767918
People are nice and is a good place if you have 30min+ to just sit and wait. Express pickup doesn’t exist. I thought a slow day anyone could have, but realized they’re slow every day, even if I make the order online with hours in advance. Is the only place I’ve gone through this every time. Tired of wasting my time. Never going back.
Seriously S.
1678892561
Only go here if you want to wait 30 minutes to pickup an "express" order just to be told their inventory system is broken and they can't dispense. This place is the worst dispo in the area by far. Save time and money, go somewhere else.
Monica R.
1671761374
As a new med card owner, I was told to avoid Trulieve, however I decided to give them a chance since I noticed they did delivery services. The first time I ordered, I did not hear from Trulieve on the day of my delivery, but they reached out to me the following day, (Sunday at 8:05 AM) to let me know they were on the way. My order contained two disposable vapes, neither of which worked despite my tireless efforts of playing around with the devices. I spoke to a Trulieve representative on chat who sent me a link to an insulting redundant video of “how to plug in the disposable vape” and then left the chat. I obviously know how to plug in the device - the vapes are simply duds and do not work.I finally received credit for the nonfunctional vapes, and now I am told for the second or third time that my new replacement order is delayed several days and I won’t receive it until after Christmas. This was 2 minutes after a representative on the phone told me my order would be at my house in 90 minutes. I was later told “no worries, you can always just pick it up in store”, which no I cannot, as I am disabled and rely on delivery services. I should have gone with another dispensary.
Jennifer N.
1669680620
Ordered delivery. Told it would be between the hours of 7am to 7pm. Stayed home all day to get delivery. It never came. When I contacted them. I was told I will cancel your order. I have tried this company 3 times. 1 time I received it. The other two times no one showed up. No apologies just very poor customer service
Liz C.
1669572138
Great quality product and customer service. Only reason listed a 2 is that they have express pickup, which is non existent. My schedule is so busy, so I picked the option that says my wait time would be 13 minutes. It’s been over 25 now and I was told express only works if walk in’s are waiting longer than 20 minutes. Well that’s me! So why did I do express pickup?
tina C.
1668542195
Applied for a job and was in the process of on boarding. I had to keep contacting them to do the next step. Days and sometimes a week or more would go by and I'd hear nothing. Finally I'd send a text and only then would they send me another form to fill out. Then they wanted me to drive to Largo to get finger printed (no reimbursement for gas). They gave me an address but not the name of the company. I drove 50 min. One way only to find the address was incorrect. I had no contact person, no company name, no way to get hold of anyone. I had no choice but to come home. I was then told that they needed those finger prints to move forward (all of a sudden they're in a rush) so instead of allowing me to go back the next day they take back the job offer after I've done everything they've asked. All for a PT job.
Alisha C.
1667397572
Went to this location on a horrible morning especially to avoid a location closer due to horrible customer service! Mark did not disappoint very kind and so sweet! Made my day a little brighter! Thank you again!
Chyna P.
1666915808
I will be calling in the morning too. I love this dispensary, come here all the time but when I'm at a gas station and one of your employees and her man tries to physically fight me wearing her employee shirt it is disgusting. When I pulled up at the dispensary they were there and I couldn't even go in. What's really funny is this was all because I reminded them I was in line, proceeded to call me fat. Great representation of your company 👍 She also told me because I'm single and don't have a man like her I'm mad. I've never had problems with any employees. Super sad I won't come here anymore. She also threw a water bottle at me out her window while they were driving away. I mean honestly I would be embarrassed to call her my employee. I will post a review everywhere until she's fired.
Adam A.
1664467364
No complaints. It's trulieve.. that location is nice friendly helpful staff. Prefer other places but convenience wise it came in clutch
Erin D.
1663902400
These guys rock! been coming here almost exclusively for a year now. menu is as accurate as possible (a hard thing to find), product is presented quickly. Fast is what I love about this location. The people just seem so much more focused than other places! Kudos to the staff
Lori G.
1660092888
Trulieve truly needs to provide professionalism training to the employees of this location. I was here at 2:00 on Tuesday afternoon. I was literally the only customer in the place. In the lobby, I listened for 15 minutes to the 2 employees that took my ID without ever looking at me or stopping their mutual complaining about working for Trulieve. Then I was called to the back where that employee spent her whole time ringing me up, complaining about not getting a lunch to the other 2 employees in the back that were leaning against the wall. Not once did anyone say hello, thank you, make eye contact, nothing. If it is that bad, quit. There's lots of good jobs out there right now. I dropped $200 hard earned bucks for this treatment. I won't be back.
forrest A.
1659009275
Im 7 of 10 days in on my Mauna,a vow of silence,and going bonkers!!Thanks so much to your staff for being soo supportive, patient, and willing to accommodate me on my journey.Shout out to Kaniya for making me smile yesterday.I've been a truliever for a couple years now but this store is my favorite.:)Like
mathew G.
1658345582
Keto who is the new gm and Alissa especially did a fantastic job. The only thing I would recommend to this store is to keep there good employees I have built relationships with many employees at this location as it’s my main one. I only wish they kept more employees I still give a 5 star because the people they still have and the new people are great. I think Trulieve should consider this post since I am a valuable customer to them, I feel they should do more on there end so the people I have grown to know when I come in don’t feel they have to leave for better opportunities. It causes me to have some issues sometimes that would be resolved by keeping good long term employees
Yinna G.
1657406184
Great service. My delivery guy Jovany was fantastic and nice. And the product good as always.
Aaron Michael A.
1656438815
I have the up most respect for the employees at this store. They may be short staffed but they keep going with positive attitudes and the fortitude to get the job done and keep the customers happy. As a 1st LT Combat Engineer USMC. I know what it’s like to go above and beyond the call of duty, to put others needs first no matter what the cost. You guys always seem to do that and I appreciate you so very much. You have earned my respect and it’s an honor to call myself a Truliever! Hoorah!! 🤙😎🤘💪 Love and Mana to you all! 🙏 Much love! 😎🤙✌️ I’d like to say a special thank you to Jovany from 4410. He delivered to me yesterday, I was having some things weighing on my mind. He took the time out to allow me to have someone to talk to. That is so awesome, I can’t thank him enough for being a fantastic humble soul. Also Alissa, she’s is so awesome as well! She gets it done and leaves with a smile. Hoorah to you both. Much love! 😎🤙🙏
Matthew R.
1656085592
Staff is nice and always fast. Jovany assisted me and is always helpful. Great service
Julius D.
1655252905
Dillon was a great help, knew his stuff and very personable. The young lady at the front desk was very nice and helpful as well!
Ç B
1654899899
Very Friendly Team! Even had my baby's with Me and Nobody Complained! We really Appreciate It!
Tiffany N.
1654006843
Giovanni helped me out with my order and it went perfectly. Definitely refer to Giovanni on your next visit
TheGothSista
1654006727
Great service! Giovanni helped me today and he showed amazing customer service skills. Very impressed
Robert K.
1651544224
Very helpful easy in easy out, fast service. Very friendly staff. Great product, good variety of offerings. Good prices.
Sarah V.
1649724304
Steven was amazing. 25% ground flower $25 was even better. ❤️
Matthew R.
1643299560
I’d like to say I had a great experience with them. Very polite and well mannered, he took his time with me and went over everything in complete detail. His name is Kris and I would definitely recommend him again!!
DeVonte' B.
1643294844
Being a trulieve patient from Orlando, if I’m in Tampa area this is my preferred location. After my last experience with Kris, I definitely will be venturing back! Knowledgeable and an upbeat attitude makes the experience easy and fun. Keep up the good work!
Daniel S.
1643124014
When I walked in I was warmly welcome by the staff there.Since I'm shy and have difficulty deciding what to get I'm glad that Kris helped me. Kris was polite, helpful, and patient with me. Got what Kris recommended me and it was spot on exactly what I needed.
Day D.
1643121434
This was my first visit to a Trulieve location and the service is impeccable! Kris assisted me and made my visit comfortable, fun and pleasant. You can tell he’s well informed and I learned a lot from him regarding recommendations. Can’t wait to visit again.
Brianna E.
1642900478
Do not get delivery from this location. I have been in an accident and cannot physically leave my house to go to their dispensary. I received the text that my order was going to be delivered today but did not receive any calls or text as to when my order was suppose to arrive. There was no contact between the call center and the store either. I waited all day for the delivery just to be told by the call center that they can't delivery it. I called multiple times to get an ETA and was told I'd receive a call from the delivery team, that never happened. Call center at first said around 5pm, then by 7pm, then 8pm. But nobody could guarantee the delivery as they could not reach the store. Now 8pm and I'm told that it was marked undeliverable because the delivery team said I couldn't be reached. However, the same information the call center used to reach me, the delivery team couldn't. It's a sad and pathetic and pathetic excuse from Trulieve. Patients deserve better!
Luna V
1642783817
Excellent service and good deals. Also happy to finally find some Sativa flower I really like 💚*Update* (2022) I've continued going there since and still love it ! Just recently bought the topical gel and am enjoying so far! I use the small container for my travel size. 😁Great Customer Service - Alllll the Time !
Roxann L.
1641067895
I was at the W. Hillsboro store today and everyone there is awesome. Joe G. waitedon me and he was great.They always figure out a way to give you the best deal with discounts that may apply.
Sandra C.
1640901887
The first time I walked in to the dispensary I was greeted by this lovely cheerful voice and I found later that that was Jackie! I look for her specifically whenever I'm in and fortunately for me she's been there every time. Everyone at this dispensary is kind, warm and mostly helpful. I will never go anywhere else! 😀♥️
Obi J.
1640455583
They hoard the good weed in the back. Multiple times I’ve ordered a rare item and I go to pick it up , it’s not there. Then he acted like my order didn’t exist and tried to sell me something else . Spoke to a manager, no help . I can say a lot more but I just won’t be going back to this location . I love Trulieve’s weed and their prices (for Florida 😖) but It is real real shady at this location. Which is why I’ve shopped around because I never get what I go there for .
Nicholas P.
1640294411
So I'm getting very frustrated with the non communication and the no texts letting you know ow what time they will be coming for delivery. Like today no text letting me know what time they would be coming. No text when they were otw. Only text is your delivery is now arriving which I was at work and had no way to come to my house that fast. I have been receiving product completely melted and unusable. Which I can say they always do the exchange and honor that which is great but the communication between clients delivery drivers staff at the hub shop and the call centers need to step up and start communicating better. The products are amazing but they definitely need to step it on on customer service. I do want to say though they have always been nice to me and taken care of every problem that has come about they are a great store just need a little more customer care
Steph C.
1639787183
The staff here is absolutely phenomenal! Service was quick and my budtender Austin was an absolute sweetheart
haley C.
1639080660
There are not enough words to describe how much I love this location. As a big fan of Trulieve, I love that the workers there take so much time and energy into every single customer that they’re encountering. Steven, Jackee and Malachi, among many others, have done nothing but make sure I leave their store happy every single time and also make it fun with scratch offs and merchandise! I’ve made friends, have had tons of great deals and an overall feeling of reassurance every time I walk through the doors. Thank you Trulieve Hillsborough, you guys are simply the best.
ivan A.
1638378952
Awesome store , shout out molekai . Quick and easy transaction . Trulieve always got the best prices and sales . Backed with no question asked warrantee on their products . Best customer service. I recommend their half gram cartridges.
Pamela E.
1637589130
Have been to many dispensaries around Florida and this is the best hands down. All staff very friendly and very knowledgeable! I don't go anywhere else!
Empressnae876
1637524466
Staff was very nice, no wait time and had everything I was looking for! I'm from out of town and forgot my battery piece, they sold me one that didnt fit and easily did a even exchange with no problem!!
Luna V
1636066484
Excellent service and good deals. Also happy to finally find some Sativa flower I really like 💚
mickey P.
1634937419
This store has a great staff. They are all super helpful. My only review is on product not staff. Paradise Waits? I’m still waiting. It’s supposed to be 27% nothing but sticks and stems with a bud on the end or a piece of a bud of very dry flower . Honestly I wouldn’t waste $ on this if it were ten bucks . It’s that bad and not even a Good buzz.so disappointed Dont recommend this at all.
Palma Ceia C.
1634856082
Lovely experience. Kristopher was polite, informative, and handled my transaction in a timely manner. I was hesitant to come back but will be making sure to stop by again after this pleasant experience. I was also very happy with my purchase. Thank you!!!
Roberto A.
1633132679
Brett and the whole staff at the dispensary are awesome I give 5 stars to this place 👍
Efilly O.
1632068304
Great employees. Great customer service and great atmosphere
Otherbrotherfishing
1630073044
First terrible experience after years of good service. Sales person was simply transactional as if I was not a person. Defensive and improperly trained. Poor social skills and should not be in a customer service role.
Monique M. (.
1625875556
I had an amazing experience with Austin H @ this location. He was very knowledgeable, humble and kind. He understood my issues and solved my problem with ease. I highly recommend his brand of customer service and professionalism.
Jeff
1623070335
Very helpful and friendly staff, conveniently located, carry every product to meet your needs, and if your not sure, they are happy to help by educating you rather than using a pressure sales tactic. Prices seem to be similar to other dispensaries, but promotions or sales on product seem to be lacking a bit. Regardless, still highly recommended.
Susan K.
1621941414
Very pleased. Thank you Alissa for your help. You brought me back to Trulieve. With so many options out there it was really nice to talk to a really knowledgeable person. It is confusing with so many options. Thanks again Alissa.
Maria Malla Cesarano G.
1619968354
Smoke Shop Zone is the place to get anything you need. They have I believe four locations. I frequent the one at the corner of Independence/Memorial and Hillsborough. It is quite difficult to get into but if you can you will be pleased with what they carry. Unless you're running in and out expect to say quite a while they have quite a selection. You keep having a feeling the need to keep looking. The staff there are very pleasant and as well knowledgeable. I enjoyed my visit and also went back quite a few times. Now I don't live close but after searching for a few items in the smoke shops near me who didn't carry what I was looking for. I was so happy to run past Smoke Shop Zone. As soon as I went in and asked for what I needed I was told I do have it I was pleasantly surprised. Thank you Smoke Shop Zone.
John D.
1618689225
Love this location! Really nice and clean! You walk in and you immediately have that attention that you look for in a company. Really satisfied with the knowledge of the staff! If you haven’t already, check this location out.Peace ☮️
Madison H.
1617740242
One of the best locations I’ve ever been too. Great quality. Amazing service. Everyone here is amazing and take great care of you. They do amazing job of walking you through every step of the process.
Joe C.
1617395269
I've been shopping at Trulieve since they first opened in Florida and only had 3 strains. They now have quite a repertoire of products that are always high quality at a fair price. The flower I've bought from them has been perfectly cured and potent. It's no surprise that they're out of stock of many things but being able to see ahead of time what's in stock online makes it much easier to pick out exactly what you want and submit a pickup order than just walking in and having to find out in a more time consuming manner. I hope they continue to thrive and expand. The staff is always welcoming and expeditious.
Tammy R.
1616255100
Absolutely a go to. Their products are high quality. This store seems to always have a better selection than others around as well. Amber with the delivery staff stays in touch and updated on status and discounts 🙂. Will be going back for sure.
Marlena J.
1615593796
I love shopping at Trulieve Hillsboroigh specifically; this location always is stocked with product, has friendly customer service and it usually a 15 minute in and out if it’s not busy. Dylan helped me out today, a fellow Pisces, he was so kind and friendly it really made my mood elevate. My day has been crazy long and it was nice to be able to interact with someone who was such a light, you could feel the smile through the mask - keep up the good work!
Nitza O.
1615319769
Nick & Travis were amazing and super helpful on my first visit. I have been ordering online and have it delivered, when a missing item did not arrive with my delivery, my delivery driver made notes on his tablet and instructed me to call, he also waived the delivery fee since my order arrived missing an item, he was awesome. I contacted them by phone and the customer service was impeccable. I went in person to pick up my item and Nick and Travis were super super helpful and the notes were notated in my account, so I got my item no problem. I highly recommend Trulieve, amazing and helpful every step of the way. Thank you!
james J.
1613256144
I tried many dispensaries as a new patient. When I tried this one, I found my favorite. I met Fouad and he was able to run my initial order quickly and easily. Since then, I have have many encounters where he was very helpful for any questions I had, helped me find great strains for what I need and helped me to always take advantage of any promotions and/or coupon offers. Trulieve products are great, but the service I've been getting is what made me loyal.
M W
1612640947
I have been to this location twice, and both times my experience was PHENOMENAL. Major shout out to Andy for his knowledge on the variety of products, as well as taking the time to educate me further about products I was on the fence about. His recommendations proved to be exactly what I was looking for, and I found products that worked so well for me that I never would have considered on my own. My second visit was just as fantastic as the first, Steven went above and beyond to answer my questions, search for a particular product that I have been trying to purchase for months (they go quick!) and made sure to update and notate my account to ensure all my discounts were applied, that I got the best deal for the specials they were running, and helped ensure my future visits would run as smoothly and efficiently as they had been. 100/10 would recommend this location, they are clean, efficient, friendly, knowledgeable, and respectful!!!! You guys ROCK!!!
risa K.
1611618900
I was at this location Sunday. Speedy in and out. I was assigned to Arthur, great guy. New his stuff, very professional. Told me of a product I should try, told me to go online and check it out to see if It was what I thought would help. No pressure. I will be back to this store for good. Every staff member is very professional and for me a big thing is they spoke with a smile with masks on. I hope I am assigned to Arthur every time
Maira C.
1611355186
This was my first time at this location and I was very happy with the experience. Not only did Fouad answer all of my questions, he recommended products that were personalized to meet my specific needs. Definitely coming back!
Tyler C.
1610815225
The best in the game. Annie and Lindsey are AMAZING! they make you feel so welcome. The positive energy is contagious. Don’t waste your time going elsewhere go here. Tell em Tyler sent you for 0% off lol but in all seriousness Annie and Lindsey are spectacular at what they do!
Poetic Angel (.
1610097588
The customer service here is INCREDIBLE! Daniel S. helped me, and his energy was so incredibly contagious that it made my entire visit that much more enjoyable! The wait times aren’t long at all, the lobby is so clean, and they take extra steps to make sure it’s safe for us as we come in. My new favorite location!
Frank S.
1609590552
I’ve been loyal to TL for almost three years. I’m finally done with them and their “customer service”. Between pickup orders being canceled when the items were in stock. Beware of delivering with this company as they lie and almost never come when promised (I’m talking days not hours). Communication is horrible. Just avoid!
Robert K.
1608494083
Very helpful easy in easy out, fast service. Unlike some of their other outlets. This one is the one to visit if you value your time. Very friendly staff. Great product.
Ollie
1606666331
This is definitely the best Trulieve store around first off the product is amazing! Customer service is second to none, ***Alyssa***is one of the most helpful bud tenders I’ve ever encountered in about four or five years. This store is amazing customer service I would give six stars and I guess you would have to give Alyssa seven!!!!!!!!!!!!!!!
Connor B.
1604782249
My first trip here was a very pleasant experience from the moment I walked in! The staff were very friendly and helpful, and a special thanks to Daniel and Annie for ensuring I happily walked out pleased with my purchase. Will certainly come back again!
T S.
1604426679
Amazing place! Very clean and organized. Quick and easy service. Very nice and knowledgeable staff. Highly recommend Ben S! 5 stars all day
Screwdriver K.
1604096748
Never been to this location until today. Pleasant friendly atmosphere. I'm no good at remembering names but they are so helpful and polite. Great location with plenty of parking.
Cscag
1603816341
Place is great! Everyone there is very nice. Personally I’ve been helped by Justin R and Alex on separate occasions. Alex was more than helpful to me the first time I went there. It was also my first experience at a Trulieve. He was very knowledgeable and took his time with me as this is all entirely new to me. The second time I went Justin helped me. He asked all the right questions to help me continue to lock in exactly what I’m looking for. He also answered a variety of different questions I had come up with since my last visit. He was on top of every one of them and took his time to make sure I really understood. Both were very friendly and helpful.Currently no need to go anywhere else!
D'Angelo H
1603047902
This is one of the best ones I ever been to across the United States. These people are awesome! Thank you Kendal, Amber, & Justin!!!!! I will come back to Tampa to visit monthly!! 🙂
Angel T.
1602434847
Alyssa was very helpful and Knowledgeable about The different strains that were available and which ones would best suit my condition would definitely recommend this dispensary and especially Alyssa. Thanks for your help
Stefanie L.
1602263013
I love Trulieve!!! Their products are amazing and they always have such a variety of strains and deals every week. Whenever I visit the shop, the staff is always super friendly and helpful, especially Corey who has helped me out several times.
Lobo R.
1602215742
I love this place , best customer service I’ve ever had speedy service and well also great employees Corey, Cierra , Kristie and all the other staff I can’t name because this would be very long review lol but all the staff are great friendly and helpful and very caring I love this Truleive from others but still im a Truleiver, I want to thank all the staff because every day they show how great they are , - Harry
andrew
1602194310
I came in today a little nervous as I’ve never been to the new location, but I had such a warm welcome! My bud tender, Alyssa P, was beyond helpful and made my experience one to remember. She had quick answers to every question I asked and genuinely seemed to care about me. If I could have Alyssa every time I came in, I sure would!
4410 W Hillsborough Ave
Tampa, FL 33614
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CLOSED
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Payment Methods:
Cash Only
ATM Available On Site
Dispensaries Nearby
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TRULIEVE Cannabis Discounts
Everyday Deals and Discounts
- 1st Time Customer: 60% Off (Not Stackable)
- 2nd Visit: 50% Off (Not Stackable)
- 3rd Visit: 40% Off (Not Stackable)
- Card Renewal Discount: $75 Off $150, Valid Once Per Year (Not Stackable)
- Veterans Discount: 20% Off ( Stackable Up To 30% Off)
- Seniors Discount (55+): 10% Off (Stackable Up To 30% Off)
- SNAP Discount: 10% Off (Stackable up To 30% Off)
- Birthday Discount: 25% Off Purchase (Not Stackable)
- Industry Discount: 20% Off on Tuesdays Only (Not Stackable)
- Pediatric Discount: 20% Off (Stackable up to 30% Off)
- Bulk RSO Discount: 10 RSO For $400 (Stackable up to 30% Off)
- Refer A Friend: Both Receive 50% Off
- Visit Trulieve’s Home Page
ABOUT THIS DISPENSARY
Trulieve, located at 4410 W Hillsborough Ave in Tampa, is open to help medical marijuana card holders find the right THC or CBD products.
Medical: Yes
Recreational: No
Delivery: No
Delivery Fee: $50 Minimum Order After Discounts, $15 Fee For Orders Below $100+, and Free Delivery For Patients 65+ Years Old With Minimum Order.
License Number: MMTC-2015-0005
This dispensary, officially referred to by the state as a medical marijuana treatment centers, or MMTC for short is licensed by the Office of Medical Marijuana Use (OMMU).
Trulieve is vertically integrated, as are all of the Florida cannabis brands. Being vertically integrated means they oversee the entire process from seed to sale. Trulieve dispensary products are grown from their own cannabis plants from seed or cuttings, harvested, and processed into a variety of products. Then packages and distributed within their own network.
Product types, different strains and availability can vary from store menu to store menu, depending on demand. If Trulieve in Tampa does not have what you are looking for, your Florida MedCard is universally accepted at any dispensary in the state.
Purchasing Marijuana Products at Trulieve
Upon arrival at this dispensary, you’ll enter a designated waiting area before going into the retail area with staff. The dispensary staff work with you to explain all of the cannabis products available. Budtenders may make recommendations that are based on your doctor’s recommendation.
If it’s your first visit, you’ll be required to complete intake forms. This lets the dispensary staff confirm your patient status and see what you were allotted by your medical marijuana doctor.
What Marijuana Products are Available at Trulieve
The best way to see the different product options before visiting the dispensary is to check out their online menu. If enabled, Trulieve in Tampa online menu may be available on FL Dispensaries to reserve your order.
If you have an active medical card, you can pick from a wide array of cannabis products. Various delivery methods of the different cannabinoids have been approved by the DOH, including edibles, inhalation, oral, sublingual, topical, traditional flower and even suppositories. There is no obligation to buy your entire milligram limit at once; instead, you can purchase less if you so desire and then buy more during another visit or at another dispensary. It’s important to find what works for you.
Low tetrahydrocannabinol (THC) cannabis with higher CBD products are available to patients as well who prefer the non-euphoric effect.
Please enjoy medical marijuana products from this dispensary responsibly!
Contact the dispensary if you encounter product-related issues or problems. Trulieve has a policy & procedure for this.
To stay up to date, sign up to our newsletter below to receive updates as well as discounts & specials.
What People Are Saying
Based on 449 reviews
Brian W.
1726693013
Love the products Trulieve has to offer and the deals! And every time the Customer Service is on point and the store is always clean
anthony C.
1725148642
I just finished my call with a trulieve representative named Keivin. He was such a gentleman, extremely helpful and did all he could to get me my order sooner then when they planned for the initial delivery of Sept. 12th. He called and got it possible for me to get my order instead of Sept 12th to Sept 4th. I greatly appreciate that he was able to expedite this for me as I am very under the weather. I wish all representatives were as kind and as helpful as Kelvin!
Kathi B.
1724708935
The first time going there they were very helpful and the gentlemen was very nice. I would recommend anybody to go there. Close for me.
Bman B.
1724194136
Had a good experience. Staff friendly especially Crystal very helpful and friendly. She answered all my questions regarding different strain types and effects. Will be a repeat customer.
Chris
1724179363
Put in an order last night after hours. Woke up to an email that my order was filled, per usual. It’s 2:40pm and I just came to pickup my order. Not only was my order NOT packaged and ready… but they didn’t have any more of the product I wanted now. I got to trulieve everywhere and this is something that only has happened with trulieve FIRSR opened. There are too many good trulieve locations to waste your time going here.
Tod
1723157658
Slow as always and rude. Molly is the rudest person I've met coming to this dispensary and she definitely needs an attitude adjustment. I understand some people hate their job but she let's it show a lot.
KunTree HuStle T.
1721851334
Yet again another documented horrible experience at trulieve!!! At this point I "know" I'm being targeted by this company because of my race and disability. I should not be subjected to rude argumentative behavior just because i ask for assistance. Nor should I be belittled or argued with if I refuse to engage in a back and forth with a rude associate/supervisor. I am a "PATIENT" with issues and needs, yet trulieve consistently goes above and beyond to aggitate, while showing me how much my concerns "dont matter"!!! I pray someone looks into this ongoing continuous problem, Please!! This is my last review on this company.
Robert
1720699685
Great medication, some really good high and stoney flower. There pre rolls usually burn all day, and the staff is family centric. A great shop
Anthony S.
1719438856
Everyone here is nice but the productIs good when it's fresh but they must not store it properlyShatter is melted and is like a crumble or sugar . But not shatterI emailed you first at that email with no reply.
Anthony S.
1719012554
Everyone here is nice but the productIs good when it's fresh but they must not store it properlyShatter is melted and is like a crumble or sugar . But not shatter
Hillsborough S.
1718634348
I tried to give this store another shot on my lunch break the other day. I am very disappointed because I am an assistant store manager at the Green Dragon medical cannabis dispensary in Tampa and this transaction was just laughable as an industry worker myself. So laughable, I decided to say screw it and just keep the product anyways because I didn't want to go back in and deal with them. Upon entering I was barely greeted and the budtender acted as if he was irritated with me being in there when I was the only patient in the store. I came in to pick up my online order for a papaya cake CDT alchemy vape cart when I wanted to add one item to my order. I asked to add the cake face modern flower on sale for $30 if they had it. The budtender even asked me again to confirm what product I wanted to add. As I got into my car I realized I was charged for a $40 modern flower eighth called Grape gasoline. This is not even close to what i asked for and it costed $10 more than what I budgeted to spend. I wanted the cake face for $30 and if they didn't have that, I wanted nothing else. He slipped a more pricey flower not even close to the strain i asked for in my bag. So i ended up paying more for my order than I thought it was going to be and I ended up with the wrong flower that tastes terrible like terpinolene or chemicals. STAY AWAY FROM THIS TRULIEVE LOCATION. Go to citrus park as they are 10x better and more respectful and actually know what they are doing. This guy was so rude and just wanted to get me out of the store by slipping some other crap in my bag and charging me extra. This store sucks so much. Please take my word for it. This is not the first bad encounter I've had with them.
Merk D.
1714260297
Terrible staff and terrible selections. They only had 1 flower available. They don’t have many employees and the manager girl is quite rude. Definitely will never be coming back to this location.
Lymari G.
1713476687
Very polite staff friendly I love going in there and no go is always a good vibe..I love everything they sell it helps me along
Brayan G.
1710547594
I don’t like to judge an establishment on one individuals actions.But Adam may just be the most unprofessional staff member I have ever encountered!Let it be known he is the reason I will not return to this location.Made it feel so ghetto. He made me feel like I was an inconvenience. Furthermore, he had me waiting as a “visitor” because he failed to ask me if I was a walk in or picking up? To top it all off when confronted about his poor attitude he just says it’s been a long day.I am a true believer if you don’t like your job leave. No job is so hard that you should make customers feel out of place especially when they are good paying customers.
Barbara W.
1708365843
I visited this location at 9:03am on 2/13. Perhaps the guy at the store wasn't happy to have a customer immediately or perhaps he is just an argumentative, miserable person, either way it should not have impacted my visit. When I last had a medical card it was years ago and Trulieve was one of the few in my area, now dispensaries are everywhere. Trulieve doesn't give the 1st time discount apparently if you've had a card no matter how long ago, not a big deal even though I got discounts at every other place I have revisited. I said once, that's strange as all the other dispensaries have given me amazing discounts. He argued and kept bring it back up even though I tried to move on. Trulieve actually give $75 off of $150 when you return. Customer service 101 - emphasize what you can do. Example - so glad you chose to return to us, no new patient discount but I can give you $75 off $150, let me show you all the great products. There is way too much competition now to have someone so rude represent your business Trulieve.
Brandy S.
1707217157
This is the fastest dispensary I have ever been to and I've been to most of them in the Tampa area. The staff is also super helpful and knowledgeable which isn't very common.
Ray
1706388601
It truely is the stupidest thing to round up. So I'm being charged the 3.00 fee , which is completely fine, but now you round me up too! Cant wait for Jungle Boys to come to Tampa! If people are going to tip you they will just tip you. Yall should change merchants. Ive never heard of that before. Round up! Who does that? Crazy. Just crazy.
James D
1703958215
Not enough staff. Pre order is a joke. To bad now I’m still driving to Surterra where they have lower prices and staffed and pre orders are not lost or take 7-8 hours.
Louis S.
1701157266
These guys are absolute rip-offs! Will never shop at a Trulieve again! NEITHER SHOULD YOU!! They email you your order is ready and then you get to the store to find out that they pulled your product(s) out of your bag and sold it to somebody else. Yep! They did it to me at the Brandon location also. Goes to show you that these people are snakes. BTW...It's never happened to me in any other dispensary in Florida. So PROPS to Curaleaf, Fluent and MUV for treating patients with respect and not being greedy D-bags. Trulieve sucks! Baiting and switching your customers is definitely a good way to lose them!
Guy 1
1699986775
Decent product, fair pricing. My problem is it seems like they’re always understaffed. With one bud tender and a Lobby full of patients. You’d think they would combat long wait times the best they could?
Darrius S.
1699327347
Hey there! So, I just wanted to chat about this place I've been going to lately. Sometimes, it feels like I'm turning into the equivalent of "Roz from the 1-800-ask-G in the early 2000s" (you know what I mean, right?). But hey, no one's paying me to say this, I promise! Anyway, I usually have a pretty good time whenever I come here, well, most of the time. Haha, if I manage to be on time, that is. Can anyone else relate? Let's share our experiences!
Danielle M
1696085020
The bud is usually always great but the WAIT and CUSTOMER service is SUBPAR and is strictly the reason I choose to go to other dispensaries.It doesn’t matter WHAT location I have gone too, they are ALL the same. Extremely long wait times, extremely slow and inadequate website. There’s no reason that I place a pickup order that’s ready at 10am. I checked in at 10:10 express pickup with TWO people in front of me and it’s 10:45 am and I still sitting here waiting to pick up my order. Absolutely ridiculous. For that amount of time I could have went to another dispensary,picked up my order and been home. They really need to get it together at ALL the locations.
djdrop02
1694088511
BE AWARE- I made an order at 11pm at night for pick up the next day. By 1pm I hadn't got a text that my order was ready or a call that there were any issues. I then started a chat with customer service, where I was told that the store either over sold the items, or didn't count properly, neither of which are my fault, and that I am just out of luck. The response they gave me to not notifying me about any issue was that they are "short staffed". Unacceptable. Trulieve seems to be the only dispensary having such problems as I've NEVER had an issue at grow healthy or MUV with recieving the items that were confirmed in my online order. No one should have to deal with this nonsense. Especially when there are so many other choices in Florida for mmj. Unfortunately, Trulieve has regressed to their terrible handling of their website and poor customer service.
Mike J.
1691771722
Who wants to wait or gots an hour to wait in the lobby. When express pick up said 12min wait. Don't make me drive & waste my time for no reason
Shannon W.
1691380833
Horrible!!! Online orders cancelled, Deliveries Cancelled, NO communication with Patients as promised. No Professionalism nor compassion which is forcing Patients to suffer!! Definitely Needs better Management!!
kitty T.
1690592601
I’ve been a customer who has used their delivery service for years and have been very pleased with the turnaround. In the past two months I’ve been told the store is behind in their deliveries. It’s going on eight days waiting for a delivery DATE. I just want honesty. Don’t tell me the day is Monday, then Wednesday, now Saturday if you’re just telling me something to get me off the phone. I had someone admit that today.
Shane J.
1690576568
I have been a customer of Trulieve for two years now and recently placed an online order on July 25th, 2023. I received a message that my order would be delivered the following day. Unfortunately, I did not receive any updates and had to wait until the next morning (July 27th) to receive a text message stating that my order would be delivered that day. I made sure to work from home to avoid missing it. At 3:09 PM, I received a text message stating that they were 30 minutes away. I requested a two-minute heads up before their arrival and went downstairs to wait for them. However, they never arrived, and when I called them, I found out they went to my old address by mistake. They then informed me that they would not be able to deliver my order until July 31st. I requested to have it held for pick up, but they declined my request, saying I had to place a new order. I was understandably frustrated at this point and did not place a new order. The next day, I contacted customer support, and they informed me that my order was still being held at the Hillsborough location. Upon picking up my order, I spoke with the general manager who informed me that this was a common problem that had been happening for a month. He expressed his frustration and stated that he had been trying to address the issue with corporate, but to no avail. As a customer, I believe that Trulieve should focus on providing excellent customer service, especially with the number of dispensaries in the area. While I am willing to take my business elsewhere, I hope that Trulieve takes the necessary steps to remedy this issue and improve their reputation.
Darrius S.
1688749662
I'm not going to lie it's it's like me and Trulieve had a small break up but she's still my first so she's back to being great
bryan J.
1686685245
Everytime I go here I'm disappointed.I bought the mandarin dream and mandarian sunset tru wax its like budder/gooo m where is the wax ball ??????? If I wanted this consistency i would buy a different product. Huge fail haven't been in a while because the last time I went and got a cultivar it was premature nasty. Trulieve better get it together!!!!!
Ryne P.
1686323989
The people who work here are nice but the wait times are horrendous. Even during a weekday you have to wait 20-30 mins sometimes. Feel bad for the employees, management needs to hire more people
Martie C.
1685240424
Always polite, knowledgeable, helpful, and patient group. I just can't say enough. I've been going here since they've opened. I've never had an excessive wait here ever. I go all different days/times. Usually 5min waiton pick ups. Usually 15 min wait if walk-in. Of course some days are better than others, but overall no excessive wait times. Have a little patience people ✌️
j-me J.
1682321399
I put in an online order 3hrs earlier,in hopes to grab it before i had to pick up my daughter up.When I got there,it was not ready,and was told I would have to wait behind 5 other people.i finally got A text it was ready 9hrs later.I also noticed in the email,the prices were full price,not the sale prices.Needless to say i will find another dispensary,and wont be picking my order up.If you want honesty and customer service,look elsewhere.
Ayabi C.
1679767918
People are nice and is a good place if you have 30min+ to just sit and wait. Express pickup doesn’t exist. I thought a slow day anyone could have, but realized they’re slow every day, even if I make the order online with hours in advance. Is the only place I’ve gone through this every time. Tired of wasting my time. Never going back.
Seriously S.
1678892561
Only go here if you want to wait 30 minutes to pickup an "express" order just to be told their inventory system is broken and they can't dispense. This place is the worst dispo in the area by far. Save time and money, go somewhere else.
Monica R.
1671761374
As a new med card owner, I was told to avoid Trulieve, however I decided to give them a chance since I noticed they did delivery services. The first time I ordered, I did not hear from Trulieve on the day of my delivery, but they reached out to me the following day, (Sunday at 8:05 AM) to let me know they were on the way. My order contained two disposable vapes, neither of which worked despite my tireless efforts of playing around with the devices. I spoke to a Trulieve representative on chat who sent me a link to an insulting redundant video of “how to plug in the disposable vape” and then left the chat. I obviously know how to plug in the device - the vapes are simply duds and do not work.I finally received credit for the nonfunctional vapes, and now I am told for the second or third time that my new replacement order is delayed several days and I won’t receive it until after Christmas. This was 2 minutes after a representative on the phone told me my order would be at my house in 90 minutes. I was later told “no worries, you can always just pick it up in store”, which no I cannot, as I am disabled and rely on delivery services. I should have gone with another dispensary.
Jennifer N.
1669680620
Ordered delivery. Told it would be between the hours of 7am to 7pm. Stayed home all day to get delivery. It never came. When I contacted them. I was told I will cancel your order. I have tried this company 3 times. 1 time I received it. The other two times no one showed up. No apologies just very poor customer service
Liz C.
1669572138
Great quality product and customer service. Only reason listed a 2 is that they have express pickup, which is non existent. My schedule is so busy, so I picked the option that says my wait time would be 13 minutes. It’s been over 25 now and I was told express only works if walk in’s are waiting longer than 20 minutes. Well that’s me! So why did I do express pickup?
tina C.
1668542195
Applied for a job and was in the process of on boarding. I had to keep contacting them to do the next step. Days and sometimes a week or more would go by and I'd hear nothing. Finally I'd send a text and only then would they send me another form to fill out. Then they wanted me to drive to Largo to get finger printed (no reimbursement for gas). They gave me an address but not the name of the company. I drove 50 min. One way only to find the address was incorrect. I had no contact person, no company name, no way to get hold of anyone. I had no choice but to come home. I was then told that they needed those finger prints to move forward (all of a sudden they're in a rush) so instead of allowing me to go back the next day they take back the job offer after I've done everything they've asked. All for a PT job.
Alisha C.
1667397572
Went to this location on a horrible morning especially to avoid a location closer due to horrible customer service! Mark did not disappoint very kind and so sweet! Made my day a little brighter! Thank you again!
Chyna P.
1666915808
I will be calling in the morning too. I love this dispensary, come here all the time but when I'm at a gas station and one of your employees and her man tries to physically fight me wearing her employee shirt it is disgusting. When I pulled up at the dispensary they were there and I couldn't even go in. What's really funny is this was all because I reminded them I was in line, proceeded to call me fat. Great representation of your company 👍 She also told me because I'm single and don't have a man like her I'm mad. I've never had problems with any employees. Super sad I won't come here anymore. She also threw a water bottle at me out her window while they were driving away. I mean honestly I would be embarrassed to call her my employee. I will post a review everywhere until she's fired.
Adam A.
1664467364
No complaints. It's trulieve.. that location is nice friendly helpful staff. Prefer other places but convenience wise it came in clutch
Erin D.
1663902400
These guys rock! been coming here almost exclusively for a year now. menu is as accurate as possible (a hard thing to find), product is presented quickly. Fast is what I love about this location. The people just seem so much more focused than other places! Kudos to the staff
Lori G.
1660092888
Trulieve truly needs to provide professionalism training to the employees of this location. I was here at 2:00 on Tuesday afternoon. I was literally the only customer in the place. In the lobby, I listened for 15 minutes to the 2 employees that took my ID without ever looking at me or stopping their mutual complaining about working for Trulieve. Then I was called to the back where that employee spent her whole time ringing me up, complaining about not getting a lunch to the other 2 employees in the back that were leaning against the wall. Not once did anyone say hello, thank you, make eye contact, nothing. If it is that bad, quit. There's lots of good jobs out there right now. I dropped $200 hard earned bucks for this treatment. I won't be back.
forrest A.
1659009275
Im 7 of 10 days in on my Mauna,a vow of silence,and going bonkers!!Thanks so much to your staff for being soo supportive, patient, and willing to accommodate me on my journey.Shout out to Kaniya for making me smile yesterday.I've been a truliever for a couple years now but this store is my favorite.:)Like
mathew G.
1658345582
Keto who is the new gm and Alissa especially did a fantastic job. The only thing I would recommend to this store is to keep there good employees I have built relationships with many employees at this location as it’s my main one. I only wish they kept more employees I still give a 5 star because the people they still have and the new people are great. I think Trulieve should consider this post since I am a valuable customer to them, I feel they should do more on there end so the people I have grown to know when I come in don’t feel they have to leave for better opportunities. It causes me to have some issues sometimes that would be resolved by keeping good long term employees
Yinna G.
1657406184
Great service. My delivery guy Jovany was fantastic and nice. And the product good as always.
Aaron Michael A.
1656438815
I have the up most respect for the employees at this store. They may be short staffed but they keep going with positive attitudes and the fortitude to get the job done and keep the customers happy. As a 1st LT Combat Engineer USMC. I know what it’s like to go above and beyond the call of duty, to put others needs first no matter what the cost. You guys always seem to do that and I appreciate you so very much. You have earned my respect and it’s an honor to call myself a Truliever! Hoorah!! 🤙😎🤘💪 Love and Mana to you all! 🙏 Much love! 😎🤙✌️ I’d like to say a special thank you to Jovany from 4410. He delivered to me yesterday, I was having some things weighing on my mind. He took the time out to allow me to have someone to talk to. That is so awesome, I can’t thank him enough for being a fantastic humble soul. Also Alissa, she’s is so awesome as well! She gets it done and leaves with a smile. Hoorah to you both. Much love! 😎🤙🙏
Matthew R.
1656085592
Staff is nice and always fast. Jovany assisted me and is always helpful. Great service
Julius D.
1655252905
Dillon was a great help, knew his stuff and very personable. The young lady at the front desk was very nice and helpful as well!
Ç B
1654899899
Very Friendly Team! Even had my baby's with Me and Nobody Complained! We really Appreciate It!
Tiffany N.
1654006843
Giovanni helped me out with my order and it went perfectly. Definitely refer to Giovanni on your next visit
TheGothSista
1654006727
Great service! Giovanni helped me today and he showed amazing customer service skills. Very impressed
Robert K.
1651544224
Very helpful easy in easy out, fast service. Very friendly staff. Great product, good variety of offerings. Good prices.
Sarah V.
1649724304
Steven was amazing. 25% ground flower $25 was even better. ❤️
Matthew R.
1643299560
I’d like to say I had a great experience with them. Very polite and well mannered, he took his time with me and went over everything in complete detail. His name is Kris and I would definitely recommend him again!!
DeVonte' B.
1643294844
Being a trulieve patient from Orlando, if I’m in Tampa area this is my preferred location. After my last experience with Kris, I definitely will be venturing back! Knowledgeable and an upbeat attitude makes the experience easy and fun. Keep up the good work!
Daniel S.
1643124014
When I walked in I was warmly welcome by the staff there.Since I'm shy and have difficulty deciding what to get I'm glad that Kris helped me. Kris was polite, helpful, and patient with me. Got what Kris recommended me and it was spot on exactly what I needed.
Day D.
1643121434
This was my first visit to a Trulieve location and the service is impeccable! Kris assisted me and made my visit comfortable, fun and pleasant. You can tell he’s well informed and I learned a lot from him regarding recommendations. Can’t wait to visit again.
Brianna E.
1642900478
Do not get delivery from this location. I have been in an accident and cannot physically leave my house to go to their dispensary. I received the text that my order was going to be delivered today but did not receive any calls or text as to when my order was suppose to arrive. There was no contact between the call center and the store either. I waited all day for the delivery just to be told by the call center that they can't delivery it. I called multiple times to get an ETA and was told I'd receive a call from the delivery team, that never happened. Call center at first said around 5pm, then by 7pm, then 8pm. But nobody could guarantee the delivery as they could not reach the store. Now 8pm and I'm told that it was marked undeliverable because the delivery team said I couldn't be reached. However, the same information the call center used to reach me, the delivery team couldn't. It's a sad and pathetic and pathetic excuse from Trulieve. Patients deserve better!
Luna V
1642783817
Excellent service and good deals. Also happy to finally find some Sativa flower I really like 💚*Update* (2022) I've continued going there since and still love it ! Just recently bought the topical gel and am enjoying so far! I use the small container for my travel size. 😁Great Customer Service - Alllll the Time !
Roxann L.
1641067895
I was at the W. Hillsboro store today and everyone there is awesome. Joe G. waitedon me and he was great.They always figure out a way to give you the best deal with discounts that may apply.
Sandra C.
1640901887
The first time I walked in to the dispensary I was greeted by this lovely cheerful voice and I found later that that was Jackie! I look for her specifically whenever I'm in and fortunately for me she's been there every time. Everyone at this dispensary is kind, warm and mostly helpful. I will never go anywhere else! 😀♥️
Obi J.
1640455583
They hoard the good weed in the back. Multiple times I’ve ordered a rare item and I go to pick it up , it’s not there. Then he acted like my order didn’t exist and tried to sell me something else . Spoke to a manager, no help . I can say a lot more but I just won’t be going back to this location . I love Trulieve’s weed and their prices (for Florida 😖) but It is real real shady at this location. Which is why I’ve shopped around because I never get what I go there for .
Nicholas P.
1640294411
So I'm getting very frustrated with the non communication and the no texts letting you know ow what time they will be coming for delivery. Like today no text letting me know what time they would be coming. No text when they were otw. Only text is your delivery is now arriving which I was at work and had no way to come to my house that fast. I have been receiving product completely melted and unusable. Which I can say they always do the exchange and honor that which is great but the communication between clients delivery drivers staff at the hub shop and the call centers need to step up and start communicating better. The products are amazing but they definitely need to step it on on customer service. I do want to say though they have always been nice to me and taken care of every problem that has come about they are a great store just need a little more customer care
Steph C.
1639787183
The staff here is absolutely phenomenal! Service was quick and my budtender Austin was an absolute sweetheart
haley C.
1639080660
There are not enough words to describe how much I love this location. As a big fan of Trulieve, I love that the workers there take so much time and energy into every single customer that they’re encountering. Steven, Jackee and Malachi, among many others, have done nothing but make sure I leave their store happy every single time and also make it fun with scratch offs and merchandise! I’ve made friends, have had tons of great deals and an overall feeling of reassurance every time I walk through the doors. Thank you Trulieve Hillsborough, you guys are simply the best.
ivan A.
1638378952
Awesome store , shout out molekai . Quick and easy transaction . Trulieve always got the best prices and sales . Backed with no question asked warrantee on their products . Best customer service. I recommend their half gram cartridges.
Pamela E.
1637589130
Have been to many dispensaries around Florida and this is the best hands down. All staff very friendly and very knowledgeable! I don't go anywhere else!
Empressnae876
1637524466
Staff was very nice, no wait time and had everything I was looking for! I'm from out of town and forgot my battery piece, they sold me one that didnt fit and easily did a even exchange with no problem!!
Luna V
1636066484
Excellent service and good deals. Also happy to finally find some Sativa flower I really like 💚
mickey P.
1634937419
This store has a great staff. They are all super helpful. My only review is on product not staff. Paradise Waits? I’m still waiting. It’s supposed to be 27% nothing but sticks and stems with a bud on the end or a piece of a bud of very dry flower . Honestly I wouldn’t waste $ on this if it were ten bucks . It’s that bad and not even a Good buzz.so disappointed Dont recommend this at all.
Palma Ceia C.
1634856082
Lovely experience. Kristopher was polite, informative, and handled my transaction in a timely manner. I was hesitant to come back but will be making sure to stop by again after this pleasant experience. I was also very happy with my purchase. Thank you!!!
Roberto A.
1633132679
Brett and the whole staff at the dispensary are awesome I give 5 stars to this place 👍
Efilly O.
1632068304
Great employees. Great customer service and great atmosphere
Otherbrotherfishing
1630073044
First terrible experience after years of good service. Sales person was simply transactional as if I was not a person. Defensive and improperly trained. Poor social skills and should not be in a customer service role.
Monique M. (.
1625875556
I had an amazing experience with Austin H @ this location. He was very knowledgeable, humble and kind. He understood my issues and solved my problem with ease. I highly recommend his brand of customer service and professionalism.
Jeff
1623070335
Very helpful and friendly staff, conveniently located, carry every product to meet your needs, and if your not sure, they are happy to help by educating you rather than using a pressure sales tactic. Prices seem to be similar to other dispensaries, but promotions or sales on product seem to be lacking a bit. Regardless, still highly recommended.
Susan K.
1621941414
Very pleased. Thank you Alissa for your help. You brought me back to Trulieve. With so many options out there it was really nice to talk to a really knowledgeable person. It is confusing with so many options. Thanks again Alissa.
Maria Malla Cesarano G.
1619968354
Smoke Shop Zone is the place to get anything you need. They have I believe four locations. I frequent the one at the corner of Independence/Memorial and Hillsborough. It is quite difficult to get into but if you can you will be pleased with what they carry. Unless you're running in and out expect to say quite a while they have quite a selection. You keep having a feeling the need to keep looking. The staff there are very pleasant and as well knowledgeable. I enjoyed my visit and also went back quite a few times. Now I don't live close but after searching for a few items in the smoke shops near me who didn't carry what I was looking for. I was so happy to run past Smoke Shop Zone. As soon as I went in and asked for what I needed I was told I do have it I was pleasantly surprised. Thank you Smoke Shop Zone.
John D.
1618689225
Love this location! Really nice and clean! You walk in and you immediately have that attention that you look for in a company. Really satisfied with the knowledge of the staff! If you haven’t already, check this location out.Peace ☮️
Madison H.
1617740242
One of the best locations I’ve ever been too. Great quality. Amazing service. Everyone here is amazing and take great care of you. They do amazing job of walking you through every step of the process.
Joe C.
1617395269
I've been shopping at Trulieve since they first opened in Florida and only had 3 strains. They now have quite a repertoire of products that are always high quality at a fair price. The flower I've bought from them has been perfectly cured and potent. It's no surprise that they're out of stock of many things but being able to see ahead of time what's in stock online makes it much easier to pick out exactly what you want and submit a pickup order than just walking in and having to find out in a more time consuming manner. I hope they continue to thrive and expand. The staff is always welcoming and expeditious.
Tammy R.
1616255100
Absolutely a go to. Their products are high quality. This store seems to always have a better selection than others around as well. Amber with the delivery staff stays in touch and updated on status and discounts 🙂. Will be going back for sure.
Marlena J.
1615593796
I love shopping at Trulieve Hillsboroigh specifically; this location always is stocked with product, has friendly customer service and it usually a 15 minute in and out if it’s not busy. Dylan helped me out today, a fellow Pisces, he was so kind and friendly it really made my mood elevate. My day has been crazy long and it was nice to be able to interact with someone who was such a light, you could feel the smile through the mask - keep up the good work!
Nitza O.
1615319769
Nick & Travis were amazing and super helpful on my first visit. I have been ordering online and have it delivered, when a missing item did not arrive with my delivery, my delivery driver made notes on his tablet and instructed me to call, he also waived the delivery fee since my order arrived missing an item, he was awesome. I contacted them by phone and the customer service was impeccable. I went in person to pick up my item and Nick and Travis were super super helpful and the notes were notated in my account, so I got my item no problem. I highly recommend Trulieve, amazing and helpful every step of the way. Thank you!
james J.
1613256144
I tried many dispensaries as a new patient. When I tried this one, I found my favorite. I met Fouad and he was able to run my initial order quickly and easily. Since then, I have have many encounters where he was very helpful for any questions I had, helped me find great strains for what I need and helped me to always take advantage of any promotions and/or coupon offers. Trulieve products are great, but the service I've been getting is what made me loyal.
M W
1612640947
I have been to this location twice, and both times my experience was PHENOMENAL. Major shout out to Andy for his knowledge on the variety of products, as well as taking the time to educate me further about products I was on the fence about. His recommendations proved to be exactly what I was looking for, and I found products that worked so well for me that I never would have considered on my own. My second visit was just as fantastic as the first, Steven went above and beyond to answer my questions, search for a particular product that I have been trying to purchase for months (they go quick!) and made sure to update and notate my account to ensure all my discounts were applied, that I got the best deal for the specials they were running, and helped ensure my future visits would run as smoothly and efficiently as they had been. 100/10 would recommend this location, they are clean, efficient, friendly, knowledgeable, and respectful!!!! You guys ROCK!!!
risa K.
1611618900
I was at this location Sunday. Speedy in and out. I was assigned to Arthur, great guy. New his stuff, very professional. Told me of a product I should try, told me to go online and check it out to see if It was what I thought would help. No pressure. I will be back to this store for good. Every staff member is very professional and for me a big thing is they spoke with a smile with masks on. I hope I am assigned to Arthur every time
Maira C.
1611355186
This was my first time at this location and I was very happy with the experience. Not only did Fouad answer all of my questions, he recommended products that were personalized to meet my specific needs. Definitely coming back!
Tyler C.
1610815225
The best in the game. Annie and Lindsey are AMAZING! they make you feel so welcome. The positive energy is contagious. Don’t waste your time going elsewhere go here. Tell em Tyler sent you for 0% off lol but in all seriousness Annie and Lindsey are spectacular at what they do!
Poetic Angel (.
1610097588
The customer service here is INCREDIBLE! Daniel S. helped me, and his energy was so incredibly contagious that it made my entire visit that much more enjoyable! The wait times aren’t long at all, the lobby is so clean, and they take extra steps to make sure it’s safe for us as we come in. My new favorite location!
Frank S.
1609590552
I’ve been loyal to TL for almost three years. I’m finally done with them and their “customer service”. Between pickup orders being canceled when the items were in stock. Beware of delivering with this company as they lie and almost never come when promised (I’m talking days not hours). Communication is horrible. Just avoid!
Robert K.
1608494083
Very helpful easy in easy out, fast service. Unlike some of their other outlets. This one is the one to visit if you value your time. Very friendly staff. Great product.
Ollie
1606666331
This is definitely the best Trulieve store around first off the product is amazing! Customer service is second to none, ***Alyssa***is one of the most helpful bud tenders I’ve ever encountered in about four or five years. This store is amazing customer service I would give six stars and I guess you would have to give Alyssa seven!!!!!!!!!!!!!!!
Connor B.
1604782249
My first trip here was a very pleasant experience from the moment I walked in! The staff were very friendly and helpful, and a special thanks to Daniel and Annie for ensuring I happily walked out pleased with my purchase. Will certainly come back again!
T S.
1604426679
Amazing place! Very clean and organized. Quick and easy service. Very nice and knowledgeable staff. Highly recommend Ben S! 5 stars all day
Screwdriver K.
1604096748
Never been to this location until today. Pleasant friendly atmosphere. I'm no good at remembering names but they are so helpful and polite. Great location with plenty of parking.
Cscag
1603816341
Place is great! Everyone there is very nice. Personally I’ve been helped by Justin R and Alex on separate occasions. Alex was more than helpful to me the first time I went there. It was also my first experience at a Trulieve. He was very knowledgeable and took his time with me as this is all entirely new to me. The second time I went Justin helped me. He asked all the right questions to help me continue to lock in exactly what I’m looking for. He also answered a variety of different questions I had come up with since my last visit. He was on top of every one of them and took his time to make sure I really understood. Both were very friendly and helpful.Currently no need to go anywhere else!
D'Angelo H
1603047902
This is one of the best ones I ever been to across the United States. These people are awesome! Thank you Kendal, Amber, & Justin!!!!! I will come back to Tampa to visit monthly!! 🙂
Angel T.
1602434847
Alyssa was very helpful and Knowledgeable about The different strains that were available and which ones would best suit my condition would definitely recommend this dispensary and especially Alyssa. Thanks for your help
Stefanie L.
1602263013
I love Trulieve!!! Their products are amazing and they always have such a variety of strains and deals every week. Whenever I visit the shop, the staff is always super friendly and helpful, especially Corey who has helped me out several times.
Lobo R.
1602215742
I love this place , best customer service I’ve ever had speedy service and well also great employees Corey, Cierra , Kristie and all the other staff I can’t name because this would be very long review lol but all the staff are great friendly and helpful and very caring I love this Truleive from others but still im a Truleiver, I want to thank all the staff because every day they show how great they are , - Harry
andrew
1602194310
I came in today a little nervous as I’ve never been to the new location, but I had such a warm welcome! My bud tender, Alyssa P, was beyond helpful and made my experience one to remember. She had quick answers to every question I asked and genuinely seemed to care about me. If I could have Alyssa every time I came in, I sure would!
