As a new med card owner, I was told to avoid Trulieve, however I decided to give them a chance since I noticed they did… delivery services. The first time I ordered, I did not hear from Trulieve on the day of my delivery, but they reached out to me the following day, (Sunday at 8:05 AM) to let me know they were on the way. My order contained two disposable vapes, neither of which worked despite my tireless efforts of playing around with the devices. I spoke to a Trulieve representative on chat who sent me a link to an insulting redundant video of “how to plug in the disposable vape” and then left the chat. I obviously know how to plug in the device – the vapes are simply duds and do not work.I finally received credit for the nonfunctional vapes, and now I am told for the second or third time that my new replacement order is delayed several days and I won’t receive it until after Christmas. This was 2 minutes after a representative on the phone told me my order would be at my house in 90 minutes. I was later told “no worries, you can always just pick it up in store”, which no I cannot, as I am disabled and rely on delivery services. I should have gone with another dispensary.read more
Ordered delivery. Told it would be between the hours of 7am to 7pm. Stayed home all day to get delivery. It never came.… When I contacted them. I was told I will cancel your order. I have tried this company 3 times. 1 time I received it. The other two times no one showed up. No apologies just very poor customer serviceread more
Great quality product and customer service. Only reason listed a 2 is that they have express pickup, which is non… existent. My schedule is so busy, so I picked the option that says my wait time would be 13 minutes. It’s been over 25 now and I was told express only works if walk in’s are waiting longer than 20 minutes. Well that’s me! So why did I do express pickup?read more
Applied for a job and was in the process of on boarding. I had to keep contacting them to do the next step. Days and… sometimes a week or more would go by and I’d hear nothing. Finally I’d send a text and only then would they send me another form to fill out. Then they wanted me to drive to Largo to get finger printed (no reimbursement for gas). They gave me an address but not the name of the company. I drove 50 min. One way only to find the address was incorrect. I had no contact person, no company name, no way to get hold of anyone. I had no choice but to come home. I was then told that they needed those finger prints to move forward (all of a sudden they’re in a rush) so instead of allowing me to go back the next day they take back the job offer after I’ve done everything they’ve asked. All for a PT job.read more
Went to this location on a horrible morning especially to avoid a location closer due to horrible customer service!… Mark did not disappoint very kind and so sweet! Made my day a little brighter! Thank you again!read more
I will be calling in the morning too. I love this dispensary, come here all the time but when I’m at a gas station and… one of your employees and her man tries to physically fight me wearing her employee shirt it is disgusting. When I pulled up at the dispensary they were there and I couldn’t even go in. What’s really funny is this was all because I reminded them I was in line, proceeded to call me fat. Great representation of your company 👍 She also told me because I’m single and don’t have a man like her I’m mad. I’ve never had problems with any employees. Super sad I won’t come here anymore. She also threw a water bottle at me out her window while they were driving away. I mean honestly I would be embarrassed to call her my employee. I will post a review everywhere until she’s fired.read more
No complaints. It’s trulieve.. that location is nice friendly helpful staff. Prefer other places but convenience wise… it came in clutchread more
These guys rock! been coming here almost exclusively for a year now. menu is as accurate as possible (a hard thing to… find), product is presented quickly. Fast is what I love about this location. The people just seem so much more focused than other places! Kudos to the staffread more
Trulieve truly needs to provide professionalism training to the employees of this location. I was here at 2:00 on… Tuesday afternoon. I was literally the only customer in the place. In the lobby, I listened for 15 minutes to the 2 employees that took my ID without ever looking at me or stopping their mutual complaining about working for Trulieve. Then I was called to the back where that employee spent her whole time ringing me up, complaining about not getting a lunch to the other 2 employees in the back that were leaning against the wall. Not once did anyone say hello, thank you, make eye contact, nothing. If it is that bad, quit. There’s lots of good jobs out there right now. I dropped $200 hard earned bucks for this treatment. I won’t be back.read more
Im 7 of 10 days in on my Mauna,a vow of silence,and going bonkers!!Thanks so much to your staff for being soo… supportive, patient, and willing to accommodate me on my journey.Shout out to Kaniya for making me smile yesterday.I’ve been a truliever for a couple years now but this store is my favorite.:)Likeread more
Keto who is the new gm and Alissa especially did a fantastic job. The only thing I would recommend to this store is to… keep there good employees I have built relationships with many employees at this location as it’s my main one. I only wish they kept more employees I still give a 5 star because the people they still have and the new people are great. I think Trulieve should consider this post since I am a valuable customer to them, I feel they should do more on there end so the people I have grown to know when I come in don’t feel they have to leave for better opportunities. It causes me to have some issues sometimes that would be resolved by keeping good long term employeesread more
Great service. My delivery guy Jovany was fantastic and nice. And the product good as always.
I have the up most respect for the employees at this store. They may be short staffed but they keep going with positive… attitudes and the fortitude to get the job done and keep the customers happy. As a 1st LT Combat Engineer USMC. I know what it’s like to go above and beyond the call of duty, to put others needs first no matter what the cost. You guys always seem to do that and I appreciate you so very much. You have earned my respect and it’s an honor to call myself a Truliever! Hoorah!! 🤙😎🤘💪 Love and Mana to you all! 🙏 Much love! 😎🤙✌️ I’d like to say a special thank you to Jovany from 4410. He delivered to me yesterday, I was having some things weighing on my mind. He took the time out to allow me to have someone to talk to. That is so awesome, I can’t thank him enough for being a fantastic humble soul. Also Alissa, she’s is so awesome as well! She gets it done and leaves with a smile. Hoorah to you both. Much love! 😎🤙🙏read more
Staff is nice and always fast. Jovany assisted me and is always helpful. Great service
Dillon was a great help, knew his stuff and very personable. The young lady at the front desk was very nice and helpful… as well!read more
Very Friendly Team! Even had my baby’s with Me and Nobody Complained! We really Appreciate It!
Giovanni helped me out with my order and it went perfectly. Definitely refer to Giovanni on your next visit
Great service! Giovanni helped me today and he showed amazing customer service skills. Very impressed
Very helpful easy in easy out, fast service. Very friendly staff. Great product, good variety of offerings. Good… prices.read more
Steven was amazing. 25% ground flower $25 was even better. ❤️
I’d like to say I had a great experience with them. Very polite and well mannered, he took his time with me and went… over everything in complete detail. His name is Kris and I would definitely recommend him again!!read more
Being a trulieve patient from Orlando, if I’m in Tampa area this is my preferred location. After my last experience… with Kris, I definitely will be venturing back! Knowledgeable and an upbeat attitude makes the experience easy and fun. Keep up the good work!read more
When I walked in I was warmly welcome by the staff there.Since I’m shy and have difficulty deciding what to get I’m… glad that Kris helped me. Kris was polite, helpful, and patient with me. Got what Kris recommended me and it was spot on exactly what I needed.read more
This was my first visit to a Trulieve location and the service is impeccable! Kris assisted me and made my visit… comfortable, fun and pleasant. You can tell he’s well informed and I learned a lot from him regarding recommendations. Can’t wait to visit again.read more
Do not get delivery from this location. I have been in an accident and cannot physically leave my house to go to their… dispensary. I received the text that my order was going to be delivered today but did not receive any calls or text as to when my order was suppose to arrive. There was no contact between the call center and the store either. I waited all day for the delivery just to be told by the call center that they can’t delivery it. I called multiple times to get an ETA and was told I’d receive a call from the delivery team, that never happened. Call center at first said around 5pm, then by 7pm, then 8pm. But nobody could guarantee the delivery as they could not reach the store. Now 8pm and I’m told that it was marked undeliverable because the delivery team said I couldn’t be reached. However, the same information the call center used to reach me, the delivery team couldn’t. It’s a sad and pathetic and pathetic excuse from Trulieve. Patients deserve better!read more
Excellent service and good deals. Also happy to finally find some Sativa flower I really like 💚*Update*… (2022) I’ve continued going there since and still love it ! Just recently bought the topical gel and am enjoying so far! I use the small container for my travel size. 😁Great Customer Service – Alllll the Time !read more
I was at the W. Hillsboro store today and everyone there is awesome. Joe G. waitedon me and he was great.They always… figure out a way to give you the best deal with discounts that may apply.read more
The first time I walked in to the dispensary I was greeted by this lovely cheerful voice and I found later that that… was Jackie! I look for her specifically whenever I’m in and fortunately for me she’s been there every time. Everyone at this dispensary is kind, warm and mostly helpful. I will never go anywhere else! 😀♥️read more
They hoard the good weed in the back. Multiple times I’ve ordered a rare item and I go to pick it up , it’s not there.… Then he acted like my order didn’t exist and tried to sell me something else . Spoke to a manager, no help . I can say a lot more but I just won’t be going back to this location . I love Trulieve’s weed and their prices (for Florida 😖) but It is real real shady at this location. Which is why I’ve shopped around because I never get what I go there for .read more
So I’m getting very frustrated with the non communication and the no texts letting you know ow what time they will be… coming for delivery. Like today no text letting me know what time they would be coming. No text when they were otw. Only text is your delivery is now arriving which I was at work and had no way to come to my house that fast. I have been receiving product completely melted and unusable. Which I can say they always do the exchange and honor that which is great but the communication between clients delivery drivers staff at the hub shop and the call centers need to step up and start communicating better. The products are amazing but they definitely need to step it on on customer service. I do want to say though they have always been nice to me and taken care of every problem that has come about they are a great store just need a little more customer careread more
The staff here is absolutely phenomenal! Service was quick and my budtender Austin was an absolute sweetheart
There are not enough words to describe how much I love this location. As a big fan of Trulieve, I love that the workers… there take so much time and energy into every single customer that they’re encountering. Steven, Jackee and Malachi, among many others, have done nothing but make sure I leave their store happy every single time and also make it fun with scratch offs and merchandise! I’ve made friends, have had tons of great deals and an overall feeling of reassurance every time I walk through the doors. Thank you Trulieve Hillsborough, you guys are simply the best.read more
Awesome store , shout out molekai . Quick and easy transaction . Trulieve always got the best prices and sales . Backed… with no question asked warrantee on their products . Best customer service. I recommend their half gram cartridges.read more
Have been to many dispensaries around Florida and this is the best hands down. All staff very friendly and very… knowledgeable! I don’t go anywhere else!read more
Staff was very nice, no wait time and had everything I was looking for! I’m from out of town and forgot my battery… piece, they sold me one that didnt fit and easily did a even exchange with no problem!!read more
Excellent service and good deals. Also happy to finally find some Sativa flower I really like 💚
This store has a great staff. They are all super helpful. My only review is on product not staff. Paradise Waits? I’m… still waiting. It’s supposed to be 27% nothing but sticks and stems with a bud on the end or a piece of a bud of very dry flower . Honestly I wouldn’t waste $ on this if it were ten bucks . It’s that bad and not even a Good buzz.so disappointed Dont recommend this at all.read more
Lovely experience. Kristopher was polite, informative, and handled my transaction in a timely manner. I was hesitant to… come back but will be making sure to stop by again after this pleasant experience. I was also very happy with my purchase. Thank you!!!read more
Brett and the whole staff at the dispensary are awesome I give 5 stars to this place 👍
Great employees. Great customer service and great atmosphere
First terrible experience after years of good service. Sales person was simply transactional as if I was not a person.… Defensive and improperly trained. Poor social skills and should not be in a customer service role.read more
I had an amazing experience with Austin H @ this location. He was very knowledgeable, humble and kind. He understood my… issues and solved my problem with ease. I highly recommend his brand of customer service and professionalism.read more
Very helpful and friendly staff, conveniently located, carry every product to meet your needs, and if your not sure,… they are happy to help by educating you rather than using a pressure sales tactic. Prices seem to be similar to other dispensaries, but promotions or sales on product seem to be lacking a bit. Regardless, still highly recommended.read more
Very pleased. Thank you Alissa for your help. You brought me back to Trulieve. With so many options out there it was… really nice to talk to a really knowledgeable person. It is confusing with so many options. Thanks again Alissa.read more
Smoke Shop Zone is the place to get anything you need. They have I believe four locations. I frequent the one at the… corner of Independence/Memorial and Hillsborough. It is quite difficult to get into but if you can you will be pleased with what they carry. Unless you’re running in and out expect to say quite a while they have quite a selection. You keep having a feeling the need to keep looking. The staff there are very pleasant and as well knowledgeable. I enjoyed my visit and also went back quite a few times. Now I don’t live close but after searching for a few items in the smoke shops near me who didn’t carry what I was looking for. I was so happy to run past Smoke Shop Zone. As soon as I went in and asked for what I needed I was told I do have it I was pleasantly surprised. Thank you Smoke Shop Zone.read more
Love this location! Really nice and clean! You walk in and you immediately have that attention that you look for in a… company. Really satisfied with the knowledge of the staff! If you haven’t already, check this location out.Peace ☮️read more
One of the best locations I’ve ever been too. Great quality. Amazing service. Everyone here is amazing and take great… care of you. They do amazing job of walking you through every step of the process.read more
I’ve been shopping at Trulieve since they first opened in Florida and only had 3 strains. They now have quite a… repertoire of products that are always high quality at a fair price. The flower I’ve bought from them has been perfectly cured and potent. It’s no surprise that they’re out of stock of many things but being able to see ahead of time what’s in stock online makes it much easier to pick out exactly what you want and submit a pickup order than just walking in and having to find out in a more time consuming manner. I hope they continue to thrive and expand. The staff is always welcoming and expeditious.read more
Absolutely a go to. Their products are high quality. This store seems to always have a better selection than others… around as well. Amber with the delivery staff stays in touch and updated on status and discounts 🙂. Will be going back for sure.read more
I love shopping at Trulieve Hillsboroigh specifically; this location always is stocked with product, has friendly… customer service and it usually a 15 minute in and out if it’s not busy. Dylan helped me out today, a fellow Pisces, he was so kind and friendly it really made my mood elevate. My day has been crazy long and it was nice to be able to interact with someone who was such a light, you could feel the smile through the mask – keep up the good work!read more
Nick & Travis were amazing and super helpful on my first visit. I have been ordering online and have it delivered, when… a missing item did not arrive with my delivery, my delivery driver made notes on his tablet and instructed me to call, he also waived the delivery fee since my order arrived missing an item, he was awesome. I contacted them by phone and the customer service was impeccable. I went in person to pick up my item and Nick and Travis were super super helpful and the notes were notated in my account, so I got my item no problem. I highly recommend Trulieve, amazing and helpful every step of the way. Thank you!read more
I tried many dispensaries as a new patient. When I tried this one, I found my favorite. I met Fouad and he was able to… run my initial order quickly and easily. Since then, I have have many encounters where he was very helpful for any questions I had, helped me find great strains for what I need and helped me to always take advantage of any promotions and/or coupon offers. Trulieve products are great, but the service I’ve been getting is what made me loyal.read more
I have been to this location twice, and both times my experience was PHENOMENAL. Major shout out to Andy for his… knowledge on the variety of products, as well as taking the time to educate me further about products I was on the fence about. His recommendations proved to be exactly what I was looking for, and I found products that worked so well for me that I never would have considered on my own. My second visit was just as fantastic as the first, Steven went above and beyond to answer my questions, search for a particular product that I have been trying to purchase for months (they go quick!) and made sure to update and notate my account to ensure all my discounts were applied, that I got the best deal for the specials they were running, and helped ensure my future visits would run as smoothly and efficiently as they had been. 100/10 would recommend this location, they are clean, efficient, friendly, knowledgeable, and respectful!!!! You guys ROCK!!!read more
I was at this location Sunday. Speedy in and out. I was assigned to Arthur, great guy. New his stuff, very… professional. Told me of a product I should try, told me to go online and check it out to see if It was what I thought would help. No pressure. I will be back to this store for good. Every staff member is very professional and for me a big thing is they spoke with a smile with masks on. I hope I am assigned to Arthur every timeread more
This was my first time at this location and I was very happy with the experience. Not only did Fouad answer all of my… questions, he recommended products that were personalized to meet my specific needs. Definitely coming back!read more
The best in the game. Annie and Lindsey are AMAZING! they make you feel so welcome. The positive energy is contagious.… Don’t waste your time going elsewhere go here. Tell em Tyler sent you for 0% off lol but in all seriousness Annie and Lindsey are spectacular at what they do!read more
The customer service here is INCREDIBLE! Daniel S. helped me, and his energy was so incredibly contagious that it made… my entire visit that much more enjoyable! The wait times aren’t long at all, the lobby is so clean, and they take extra steps to make sure it’s safe for us as we come in. My new favorite location!read more
I’ve been loyal to TL for almost three years. I’m finally done with them and their “customer service”. Between pickup… orders being canceled when the items were in stock. Beware of delivering with this company as they lie and almost never come when promised (I’m talking days not hours). Communication is horrible. Just avoid!read more
Very helpful easy in easy out, fast service. Unlike some of their other outlets. This one is the one to visit if you… value your time. Very friendly staff. Great product.read more
This is definitely the best Trulieve store around first off the product is amazing! Customer service is second to none,… ***Alyssa***is one of the most helpful bud tenders I’ve ever encountered in about four or five years. This store is amazing customer service I would give six stars and I guess you would have to give Alyssa seven!!!!!!!!!!!!!!!read more
My first trip here was a very pleasant experience from the moment I walked in! The staff were very friendly and… helpful, and a special thanks to Daniel and Annie for ensuring I happily walked out pleased with my purchase. Will certainly come back again!read more
Amazing place! Very clean and organized. Quick and easy service. Very nice and knowledgeable staff. Highly recommend… Ben S! 5 stars all dayread more
Never been to this location until today. Pleasant friendly atmosphere. I’m no good at remembering names but they are so… helpful and polite. Great location with plenty of parking.read more
Place is great! Everyone there is very nice. Personally I’ve been helped by Justin R and Alex on separate occasions.… Alex was more than helpful to me the first time I went there. It was also my first experience at a Trulieve. He was very knowledgeable and took his time with me as this is all entirely new to me. The second time I went Justin helped me. He asked all the right questions to help me continue to lock in exactly what I’m looking for. He also answered a variety of different questions I had come up with since my last visit. He was on top of every one of them and took his time to make sure I really understood. Both were very friendly and helpful.Currently no need to go anywhere else!read more
This is one of the best ones I ever been to across the United States. These people are awesome! Thank you Kendal,… Amber, & Justin!!!!! I will come back to Tampa to visit monthly!! 🙂read more
Alyssa was very helpful and Knowledgeable about The different strains that were available and which ones would best… suit my condition would definitely recommend this dispensary and especially Alyssa. Thanks for your helpread more
I love Trulieve!!! Their products are amazing and they always have such a variety of strains and deals every week.… Whenever I visit the shop, the staff is always super friendly and helpful, especially Corey who has helped me out several times.read more
I love this place , best customer service I’ve ever had speedy service and well also great employees Corey, Cierra ,… Kristie and all the other staff I can’t name because this would be very long review lol but all the staff are great friendly and helpful and very caring I love this Truleive from others but still im a Truleiver, I want to thank all the staff because every day they show how great they are , – Harryread more
I came in today a little nervous as I’ve never been to the new location, but I had such a warm welcome! My bud tender,… Alyssa P, was beyond helpful and made my experience one to remember. She had quick answers to every question I asked and genuinely seemed to care about me. If I could have Alyssa every time I came in, I sure would!read more