What's not to like ? Whenever I need help with anything the staff ( especially Christine ) is always willing to help. I had issues renewing my card and she assisted me on the computer. I especially like this Trulieve more than the others. They also have the finest Flower and for the best prices. I recommend them to everyone.
This location is the best location by far! I travel 30 mins just to shop at this location. Love the staff here super friendly and welcoming! Today Garrick and Henry were very helpful with helping me find the best products for me. I can always count on this location to have the right strains and the right deals and prices !
Very knowledgeable, friendly staff. I never have to wait long. The products are amazing and I'm glad you're in my backyard!
I gave Trulieve Okeechobee Boulevard a five star rating. They provide me with excellent service, and always have the highest quality products available. I would especially like to thank Christine, Michele, Karen, Garrick and Heaven. I am always greeted warmly by these employees. Thank you, Michael Brenner
The staff here is very helpful and friendly. I can get in and out in a reasonable amount of time, and they are very forthcoming about my points and discounts available. This is my go to place for great service and great products. Thank you for all you do!
My Husband got his Medical Card and Trulieve was the first store he went to. He was greeted and attended to by, “Heaven.” He said that she was patient and helpful when it came to explaining his limits and knowledgeable about what strains to best use for his ailments. She made the entire process fast and easy, to which I can agree because I’m the one who had to wait in the car and it wasn’t that long at all.
I love their product, but unfortunately, they have idiots working for them. Every time I go there I’m either shorted or the wait is so ridiculously long. The last debacle they shorted me an eighth that I paid for, I go back and they told me they were going to give it to me for free but then they charge my rec again. So now I’m charged twice for a product that I received once, they don’t foresee that is being a problem. Lucky for me there’s a lot of dispensaries with a lot of great product. I will never go back to truileve again as I don’t need the hassle, a weeks worth of phone calls in aggravation. But if you are a customer of theirs, you better check your stuff! Rise, Curaleaf, Sanctuary, Green Dragon, & Muv are all great dispensaries that never have shorted me once and when you go there you’re treated fairly.
This has been my "home" dispensary since it opened. Kind of like Cheers, if I drank, lol. It's always a pleasure to go and see my favorite bud tenders, Christine, Garrick and Michelle. They know me and what products I enjoy and they always help me find the best deal, because we are all on a budget these days. I've tried other dispensaries and Trulieve remains my favorite.
Prefer this dispensary over others nearby. Friendly staff, great deals, awesome strains. 10/10
The slowest dispensary EVER! I did an express order and they never called my name and proceeded to let me sit in line behind several people on a Saturday without express orders. This is a normal thing at this location so please don’t wasted your time attempting pick up quick, make sure you have at least 20 minutes to spare. I only have them a two star because they have good products, just slow as if it’s on purpose or either under the influence. The photo i attached was after waiting 13 minutes while being on the express waiting list in which i did prior to getting there as instructed. Also watch your allotment, you don’t get a full 3.5 or 7 when you receive your product which can mess up your monthly allowance.
Trulieve west palm beach has top-notch cannabis products with a friendly, knowledgeable and happy staff . Quick service, clean facility, and great deals make it a go-to spot. Some stock issues, but overall was a great experience! Definitely recommend.
Every time I visit I am always given the best experience. Shout out to Michelle and Steven for the wonderful vibes and always treating me like family. I appreciate guys for the service!
Everyone there is awesome. Always friendly and knowledgeable. Also have good recommendations. They make coming in an easy process and even if it’s busy they work hard to make sure you aren’t there for a long time. The managers are also readily available if something additional is needed or an issue arrives where they are needed for approval etc. thank you to the whole team
Took away all my points when they started their new points system. So basically, all the points I earned were stolen from me. I used to shop here a couple of times a week. Now I come in maybe once a month and spend 40$. I won't be the only one losing money in this situation. That's just not how you treat loyal customers.
Heaven Was amazing. She's amazing employee and she needs a raise and a promotion. Because she's so good at what she does
Working for Trulieve ended up being one of the worst experiences of my life the general manager and assistant general manager of the store couldn’t give a damn about their employees.
Usually go to Trulieve location on Military Trail and Cherry Street and have always had a good experience, but for convenience went to the location on Okeechobee. My "team member" was clearly unhappy with my request to assist me in choosing a quantity to fit my substantial budget, explaining that he "needed a point of reference" and could not help me. He kept looking at his watch. I explained that this was never a problem before and he reluctantly agreed to help me. It was an unpleasant experience and for the amount of cash I was willing to pay, felt completely dissed.
The best trulieve anyone could ever go to!! I love every single person who works there! Always so welcoming and friendly! Thank you all!
By far the best in Palm Beach County. The staff is so nice and efficient. I am in and out every time. Love this place 🖤
Trulieve is overcharging it's patrons. They charge a $3 fee automatically when you pay with a debit card, then the same address from the POS machine at their location charges you another $2.50 additional which then adds up to $5.50 in fees. This is illegal.
Always a great experience! Staff is knowledgeable and friendly. That neighborhood feel when you are on a first name basis! I would definitely recommend to all new visitors or card holders. The staff makes the process so seamless! Thanks Trulieve for always exceeding my expectations!
Even with pick up orders they still make you sit down and wait for about 15-20 min. Feels like I’m waiting for a doctor to see me. 🤦🏻♂️ it’s good smoke, but it seems the staff don’t have urgency for other people trying to pick up and go. Wish they had a drive thru like other dispensaries do. Bummer!
I wish I was kidding but it takes them min 15 min per patient, you can’t see or smell the product in advance. I have no clue what they’re doing but as far as I can see the bud tender is glued to the computer. Then they walk around a little. Oh now they have a question from the front desk person who I assume is the manager. She’s also just chilling explaining she can’t rush the patients but I can clearly see the patients are waiting on the bud tender. I go to grow healthy and jungle boys frequently where you can actually see the product. This is what happens when you have 120 stores for absolutely no reason.
They have such a clean facility. The staff members are very nice and knowledgeable. And if you place your order online just click the link that you receive. Then your're in and out befor any of the other customers. Love it express check out. And the quality of their cannabis is supreme. I highly recommend.
I used to like coming here, but the last few times I place pick up orders, it never seems to get out of the processing phase as ready for pickup. I’ve also had issues with an order being canceled when it wasn’t supposed to be. Staff is nice but it’s just always busy and these other issues makes it a less enjoyable time. I just go to VidaCann now.
Tyler is super awesome. He keeps me coming back and always asks about my day. He really cares. Customer service is A+++
HUGE shoutout to Paulo, the AGM. You guys don’t understand how amazing he is and how much he cares for his patients. I’ve seen many employees from this location quit and Paulo is always there with a positive attitude no matter what. This is why I only come to this dispensary, no where else. He deserves so much recognition and appreciation. YOU’RE APPRECIATED PAULO!!!!
Customer service isn't bad but if you have somewhere to be? Do not I repeat do not come to this establishment in a rush! People get back to the room and can't shut up mane get your weed and dip! It shouldn't be 30 to 45 mins for 1 person!! If you stop looking backwards and get what you need stop holding up the line mane!!
Please explain to my why I was told I have to wait 20 minutes on 8/2 to pick up and order that was place on 8/1 at 1pm. I didn’t not received the pick up text until 7:54am on 8/2. What is the reason for express pick up if I still have to wait to pick up and order that I was told ready for pick up. I got inside and they stated I have to wait 20 min because 8 people are ahead of me. What’s the reason for express pick up. Please shut down this place if you don’t have enough employees to service customers. I have seen employees come and go no one is recognizable anymore. I cancelled my order and I won’t be back. MUV or Sanctuary is way better.
Kristine put a smile on my face and the product here always does the same. Had after a bad experience with Bob at the Lake Worth store she made up for it tenfold
This place is truly fantastic they have great deals good quality products the staff is always friendly and helpful they provide tons of information and recommendations. I have never had a bad experience here.
Superior location. Head and shoulders total overall experience over two other locations visited, both also deserving of a 5 star review.Specifically, there is an attention to detail for excellence.Model location and a standard to be followed.
I usually like Trulieve customer service is terrible. How is it that we are all pan great money for this and to keep these businesses alive I make a order for delivery get emails and texts that they are coming only to find out they’re not going to be delivering my medication for two more days. This is a very bad luck on a business and very bad customer service there are so many other dispensaries that you can count on with better quality medication. This is a sad look. Trulieve
Great place, Great staff, and they have some hard to find products that other places don’t….. 10/10❗️
Overall great experience, great staff and awesome products!One staff member stands out, Travis R. (4139)! He greeted as I waked in with an awesome smile and attitude and really made my day and my experience there, being my first time, amazing! He went above and beyond with a smile to help with a problem I had and saw it was fixed to my satisfaction.This is my new local go-to! Thanks so much, Travis! Customer service matters more these days and I'm a happy camper! LolThanks, Guys!