STEVE with the pink hair, at front desk is amazing and an awesome Person to be greeted by.To be honest the closed in wait area AND LONG WAIT TIMES, EVEN AFTER checking in usually prevents me from enjoying Trulieve products. Drive thru would be amazingly helpful for public anxiety, PTSD we all know right... Well, this Steve gentleman was very kind, knowledgeable, and very patient with me I asked if he would teach me something while the wait went on, he kindly obliged (there wasn't a line behind me) Because of this, I give four stars. HIS patience, work ethic, and kindness made this always lengthy trip worth it!!!Steve thank you!Sensory overload diverted,Awesome! 🆒
This is a scam , even the fake reviews are a scam becuase if you talk to ANY OF US WHO’VE SHOPPED AT TRULIEVE , you’d know that they GROW AND TEST themselves, which is like “GRADING YOUR OWN HOMEWORK” then the product is very poorly harvest and taken care of … basically it’s trash weed for good customer service that’s over priced !!! Go to Surterra they’re way better
front desk STEVE with the pink hair is amazing and very a patient, kind. Person to be greeted by. To be honest the closed in wait area AND LONG WAIT TIMES. EVEN AFTER checking in (what's the point) usually KEEPS ME F OM being able to enjoy trouble products due to no drive thru. Sensory sensitivity, public anxiety s PTSD we all know right... I say this bc this Steve gentleman was so kind and I asked if he would teach me something while the wait went on. Because of this, I give four stars. HIS patience, work ethic, and kindness made this trip worth it. Budtender in back dark curly male lexi? Not to welcoming nor helpful cut dry wouldn't answer questions. The four star is for Steve. Products are great, however not worth it . 12.50 shake. And colors brand. They live resin carts dont seem be very "live resiny' at all! Ratio THC cbn chocolate AMAZING PLS BRING BACK. * ALSO peppermint dark choc!!! The nano gummies are not fast acting and sorry I hope new brands come never had a decent from here. Bundle was cool! The feature on app to order that shows current recommendation in real tim and trulieve advocacy is awesome however last choice d to shop at unless the sales are worth it!! (Free merch, something interactive or fun. 😂)*Still 4 stars*. Steve thank you! Sensory overload diverted, very kind!
There was a little wait (BUT it is Friday night) and they always make the wait pleasant. The waiting area being separate from the where you get your Medicine is nice. Comfy seats and music to listen to! I la la love Trulieve! Always a happy camper when I leave here and never so excited to be going home 😶🌫️
I have been denied more than 5 times to purchase my medication when I’ve placed my order online around 5pm. I don’t understand how it’s so hard to fill an online order of 4 items in 2.5 hours. The gentleman who always wears the gray hoodie and the old lady with red hair are the most rude, unprofessional bud tenders I have EVER met, not to mention lazy. If you say online that you close at 8pm why can’t you fill have a customer check in at 7:30pm to pick up an ONLINE ORDER MADE almost 3 hours prior. Lol
Absolutely in favor of the full gram cart prices. Would be great to get in and out of this place faster, to be honest, and now when they actually finally take you back.....there is MORE SEATING! why add this check-in process ?? Definitely did not help speed things up for the customer/patient.
Place closes at 9pm, arrived at 8:45pm and was denied service. First place in America that I see refusing customers before closing time. Won't be going back. Don't bother replying if you're just going to paste the same automatic answer you give everyone else "we are sorry you experienced this, email us to solve this". I don't want to email you, I want you to change your closing time to 8:45 if that's how you gonna behave.
Abbi was AMAZING!!! And is so consistent whenever we visit!!! Very knowledgeable and really understands the client base’s needs. She treats us like a priority, not a distraction:)
This is always my first choice dispensary wherever I go. However, this was my first time in winter haven and I couldn’t be more pleased with how I was treated today. JUDY was FANTASTIC and answered every question I had and gave me some amazing insight on some of their products. All I know after today is that I know you can count on Judy to take extra care of you!!!!!!
This almost makes me never want to come back again. I'm here ow at the 3rd st location and it's 8.40pm. and this new lady told us we're not going to have enough time to be seen.. when there was only one person Infront of us. That is the most horrible customer service I've ever had. Y'all made me waist my time and gas to drive over here. Just to be pushed away. I'm so lit right now it's not even funny. I've been here before around the same time. And have always been greeted and was seen just having only 5 minutes to spare
Very please Bjorn was above and beyond and very patient while making things happen. Very pleased THANK YOU!!♡ PRICES ARE AMAZING AND CO2LORS IS MY FAV ♡
Your staff is so nice and explained all lit to me and you have a better selection I will be back
Carol was amazing thank you so much!!!!! Best experience ever, without a doubt definitely one of the more nicer dispensers (:
Don’t bother going. Very under staffed and take over an hour to be seen. Go to MUV down the road. Gets you in and out quickly and the deals and quality are wayyyyyy better then tulieve.
5 stars always! Favorite and only place I'll go now, everyone is knowledge and if someone is new to everything they got someone to talk you through it, plus all the deals and their quality control had been the best in my experience!
Today was the best experience ever! Ben at the Winter Haven location is most knowledgeable and provided a solution to an issue I've been having. I am truly appreciative. He deserves some recognition!!
Katy assisted me in finding the perfect medicine I was needing! She explained the strains in detail so I felt confident and comfortable with trying a new strain! She was friendly and warm! These kind of experience's KEEP me coming back! Trulieve needs more Katy’s 🥰
I absolutely love this place! The staff is on point. Very friendly!! Sean is a great manager and Ben is an asset to this company. Great job taking care of your patients!
Very nice experience!!! Very friendly staff and very clean place. Dalton was very informative and walked me through everything.
Derek was super helpful! He informed me of oral and edible consumption. He made sure I knew how to use both properly. He was a sweet and patient person. Can’t wait to return!
Trulieve in Winter Haven is an absolutely amazing establishment!!! The staff is extremely knowledgeable and have the most upbeat, friendly, welcoming personalities!!!!! Whether you know exactly what you want or you aren't really sure...they have your medicinal needs covered!!!! I honestly do not go to any other store!!! They also have the best deals!!! Highly recommend this dispensary!!!
My first experience at Trulieve was as an employee but today I returned for the first time as a patient. Melissa was prompt and always friendly at check in. Stephen meticulously made sure my (large) order was correct and even sold me another CDT vape cart. Like I needed anything else 😁 LOL It was great to Sean as the GM. Even though I live closer to another Trulieve, Winter Haven staff can't be beat and it will be my store of choice for future orders.
Great service! First time there and they were very polite and very informative. Let me know all the deals and specials and answered all my questions about products. Place was so great that I won’t use any other!Was helped by Judy and Shawn!
From Bradley to Stephen and all the other staff who jumped in to answer all my questions each one of them are EXTREMELY knowledgeable friendly and helpful. I've been to other places and none have the great staff like Truieve. The prices, deals and selections are amazing. Don't go anywhere else.
My husband was here today for the second time. They associates are extremely personable, knowledgeable and very friendly. They go over and above to help their customers. This is the best cannabis store he has visited. Kudos to Alexis.
I was blown away by how professional and beautiful the dispensary looks. Tony was extremely helpful and knowledgeable about all things cannabis. Cannot wait to continue to come back in.
My #1 dispensary in Winter Haven. Best of the Best!! Staff is Exceptional. It's Always nice to have consistency with good products as well. Thanks Bjorn, John, Ben, and Judy!! Highly recommend 👍
Favorite dispensary by far. Everyone is super nice, very knowledgeable and always willing to teach you about the different products. This is the only place I enjoy going to!
This store is amazing!! The whole staff but especially the store manager is so friendly and helpful and Jose is as well. I would definitely recommend everyone come here!!
Best dispensary in town, wouldn't go to another place. The staff is awesome and quality is good. Prices are decent as well.
I Love Going to Trulieve at winter Haven FL it's like the candy shop to me the people there are so fun happy sweet patient you connect a bond with the people working there I always pray to get Samuel he's so cool I always leave happy smiling and it's just an amazing experience almost like family therapy comedy and it's all love when you go there. I have a couple of Trulieve workers that are amazing there. You are guaranteed to have the greatest shopping experience of your life if you go to this location guarantee 🥰💯💚🌿💨👏🏼👏🏼👏🏼 My Favorite Store Ever💯💯💯💯🥰🥰🥰🥰😁😁😁👏🏼👏🏼👏🏼👏🏼 From Melissa Your#1 customer 😁🥰💚💚💚💚💚💚💚
My first trip here on 02 May 2022, this place is fantastic. Very knowledgeable and friendly staff. I recommend highly for your medicinal needs.
Good bud but the wait to get it totally isn’t worth it. Even when preordering it takes a good hour or so to get the order together and a half hour to see you once packaged. Everywhere else is in and out. Let’s get these lines moving so we can get on with our day. Everywhere else can do it!
This is the best trulieve I’ve been to yet. The staff is all so amazing and so personable. They give recommendations and the inside is always clean! Never disappointed
Winter Haven is my home dispensary. The staff is extraordinary! Polite, helpful, knowledgeable and always willing to go the extra mile. I was in today and once again was reminded of what keeps me coming back. So many gems at this location but John is outstanding! He treats every customer with respect and care. Making each person feel special and that they are personally taken care of. Product is important but so is customer care. He's a keeper Trulieve! 🙌👏👏😊
John S. was an amazing patient consultant during my first visit and even helped me coordinate the best discounts to utilize for my first and second visits, to ensure I got the best deals possible. The product is top notch and the location is super convenient to me so I’ll definitely be a regular!
This is such a friendly and family feeling environment. They always give very informative information about everything. If you are a new patient they will take the time with you so you can ask your questions and receive information. They do not judge at all definitely would recommend trulieve winter haven and floor manager Amber is awesomely amazing. Their products are of good quality and taste!
My experience with John and Amber was amazing. They both gave me so much information and made sure I received exactly what I needed. I always feel welcomed and the service I get is why I only shop here.
John Soto was an amazing bud tender. Very friendly and patient. Will always enjoy coming back to this store!
Ben was amazing and really helped me with my purchase and schooled me on my future butter purchase! I’ll most definitely be back to the Winter Haven, FL location and hopefully Ben will be here to assist me! Thanks for all you did today Ben!!
Tony was absolutely amazing. Extremely knowledgeable and very helpful. After not having the best experience at other dispensaries, Trulieve really changed my experience as a whole! If you’re a new comer Tony is your guy! He has a ton patience and truly wants to help. Will definitely be coming back regularly!
ASHTON & JOSE, they were super nice & informative. Great customer service. Great prices. Thanks guys 😊
Samuel was the guy that helped me yesterday & he was amazing! Not only did he get me some AWESOME deals, he was super friendly and really explained some things to me I didn't even know! Thank you for a great experience!! Will definitely be going back! (Lots of choices in product btw 😌)
Saturday I came in and made a purchase and had the most amazing experience from the time I walked in and left. Tony was in the front ,he has such an amazing personality. Ashton checked me out, he went about and beyond to make my experience the best one. This store has some amazing managers, thank you Malibu and Amber. If you want an amazing experience Everytime this the store to come to!
Dakota helped me and was super friendly, and was very helpful on suggestions and answering questions I had about new products. The prices are good but the products are better! Will go there regularly.
Trulieve winterhaven is the best dispensary I’ve ever been to. The people are very friendly an will help you with anything you need so don’t be afraid to ask anything. The first time I went in to check things out they welcomed me an made my first visit as comfortable as they could. Now I go in an they greet me by my first name. They actually take time to get to know there customers. I am always in an out within a few minutes. I would highly recommend!!!
A relaxed and inviting atmosphere. Thanks to Janet and Kobi for helping me out with my initial transaction. They were both friendly and provided helpful product suggestions. I had to make a return right after which was handled swiftly, yet accurately by Candace and Dakota. Both of whom are great conversationalists. Overall, a truly pleasant and exceptionally smooth shopping experience. I shall return.
The absolutely Best Dispensary Florida has... The beautiful store and it products great friendly and respectful staff.. My favorite store and did I mention that the prices here are phenomenal..💚🌿