Trulieve Dispensary in Winter Park, FL
Based on 301 reviews
Vv V.
1713485562
Jenna was absolutely amazing . Loved her free spirit and great customer service . She has given me one of the best dispensary experiences ever . THANKS JENNA
Elle
1713125441
Used to be better. Edibles are too expensive at $20 a pop. They used to always be on sale and now they never are. You have to come SIX TIMES IN A MONTH to get a 35% discount which expires at the end of the month. Wouldn’t recommend coming here anymore.
Kelsy Y.
1704119606
The management(blue beard) at This Trulieve needs to learn how to speak to minorities. Women are minorities and when I put in a bad review that I wasn’t pleased with my past experience. I was confronted, not actually apologized too like he tried to veil it. The run around of excuses and manipulation. Yes I was passed over in the express service to allow 6 people to go before me. Yes I had to wait what should’ve been 8 minutes(15 would have even been acceptable) but had to wait at least 25 for them to play catch up. Not the first time either. It was then me as a client’s right to put in a poor performance review. Oh but how dare I have an opinion of how you chose to ignore your own company’s policies and not allow the people who choose to use express(it’s available for all) because you chose to ignore it and help the people you feel needed to be helped first. Express is for people who respected their time enough that they put in before they walked through the door. I wouldn’t have come in if I knew that actual timeframe as I had groceries in the vehicle. Other people choose whether to use it, express that is and/or don’t know how anymore. Next time offer them express or show them how if they complain but don’t ever talk down to a female client because you feel entitled to docility from me. HR I found the problem. I’ve never had an issue with any other trulieve personnel in that store and I’ve also never seen so much turnover for a place that gets steady business. It’s not that small of a trulieve. I’ve been too ones that don’t have express because of it. My suggestion in review was and I quote ‘if you can’t use the service you offered to provide, then you might not need to offer it at this store’. Taking constructive criticism is how we grow. Letting a man talk down to me and not letting him speak to anyone like that again not just respect for myself but your clients and any man or woman who doesn’t deserve that runaround.
Jeanie D.
1702932259
I was just at Trulieve Winter Park . I was purchasing 3.5 grams of whole flower. Each empty container weighs 2.9. So it should weigh 6.4.Every container I tried weighed exactly 3.5 grams. Amber was helping me but she had an attitude towards me. Amber threw the containers on the counter. She accused me of having an attitude. I said well I'm thinking of all the flower purchases I've made over the years. How long have I been getting shorted???? Bring a reliable scale with you.
Will D.
1701869396
The bud tender I had was hella rude to me. She rushed me and got upset when I wanted to review my order after checkout. All I wanted to do was make sure I got everything I bought in the bag, and she got a super attitude with me. She said people were waiting while there was only one person in the lobby. Trying to rush me. I just spent $300+ I’m not about to walk out without checking my order. Bad customer service. Technically I’m getting my medicine. I should be in a space that’s safe and comfortable to shop. This was a brown girl with curly hair right near the front door on 12/5. I’ll be taking my hard earned money somewhere else.
juan B.
1700853834
Today was black Friday which was cool with all the savings as this is my home store. What troubled me was the poor attitude of one of the tenders the fat one with the long beard.He was very argumentative with other patrons.As for me he was being selective of the people that he handed out the free beanies too he overlooked me and when I asked him about it he said they weren't for sale. I ended up getting one however I feel that the attitude wasn't needed.
Jason G.
1699310949
Longest wait and overpriced. Its always the same thing when i come here. It takes foreverrrrrrrrrrrrrr. I finally just walked out and went 0.5 miles to AYR dispensary. I was in and out, and i paid less. I will never come back to this store. Most of the time when i place an order here, it says "processing" and never gets completed even through the end of the next day. This is the worst store i have ever been to.
Toffer H.
1695597406
What I love about this place is that I can walk in here on my worst day and know that I’m still gonna be helped and cared about seen and heard. I have lupus that I’ve been dealing with for years now, and just got told that I have fibromyalgia. My entire life has been turned upside down in the span of days but thanks to this location I know that pain isn’t gonna be a factor. I’m having the worst day, and I wanted to cry but at least I don’t have to fear what’s coming. Jenna is always helpful and caring. Thank you. All of you. Thank you so much.
Evil C.
1695054255
It was an okay experience but can you guys please bring back the old music? It really made the wait times less excruciating. Nowadays I come in and 5 minutes feels like an eternity with the music selection. I’d really appreciate if you guys could bring back the old music please.
skylar L.
1695047993
this location always used to bump rap n hip hop. i loved the vibe when you came in! Jeremy always helps me and the other customers out finding the right products n all. Bring the good music back, god please!
Matthew R.
1693317240
Ive been coming here for over a year now, for the convenience of the location and great deals. But the customer service here has always been horrible. Most of the people that work here couldn’t be bothered to care about the customers and it comes from management. There is always a wait as well for no reason, even when the store has more than enough staffing. This location does not honor the express pick up either. Finally the cherry on top, Last couple days leading up to Hurricane Idalia they have a sign on their counter saying cash or canpay only. Extremely inconvenient.
Savalas G.
1692226346
Very Racist place - if you are a person of color they will always call your name last EVEN if you were there first , and trust me I fully understand how the check in process works , if you check in online then your technically on the waiting list already , but there’s been several times I’ve came and checked in first , and 2 - 3 white ppl come in after me and check in AFTER ME ! but they name still gets called first, I’ve actually recorded these in counters a couple time on my phone, also keep in mind I’ve been to multiple Trulieve in Florida from coco beach location all the way to Miami, Florida and I’ve never experienced such discrimination , so today was the last straw , I check in couple (white) people come in after and guess what I’m the last to get CALLED . Then again then when I get to the back they tell me I can’t use my 10 percent discount I’ve accumulated for some Strange reason now keep in mind I’ve been to multiple Trulieve and never had this issue with using my discount. It’s honestly very Racist here and the receptionist Chris wouldn’t even tell me the name of the bud tender to notify Human Resources. He said he couldn’t tell me her name . This is the Trulieve in Winter park Florida and if you are of Color they will call your name last and treat you poorly.
147 BoyZ z
1691088027
Trulieve was an absolute nightmare! I visited their dispensary hoping for a quick and efficient experience, but boy, was I wrong. The lobby felt like a never-ending purgatory, with an excruciatingly long wait time that made me question my existence. It's like they were intentionally trying to test my patience. The staff seemed oblivious to the fact that customers were wasting away in that dreadful waiting area, and their lack of urgency only added insult to injury. Save yourself the torture and avoid this place at all costs. There are plenty of other dispensaries out there that actually value their customers' time.
L m
1690415358
Love this location everyone in there is always very kind and helpful. Jenna and Manly (hope I'm saying his name right) are hands down amazing. Would highly recommend this location.
Ashley G.
1689018838
Kelsey was absolutely amazing in answering all of our questions and provided outstanding customer service. She was very nice and personable! Thank you Kelsey!
Heather R.
1688771026
I went in today around 4 I think, and the gentleman with tattoos and glasses (I didn't catch his name), was working the first register. He was very helpful and thorough in his discription, I forgot to tip him but I will definitely be back! I'll tip him next time promise 😊
Nick R.
1688593112
Excellent place staff is helpful and engaging. Never been disappointed with any product I've gotten
Diego E Santiago M.
1688508474
I have been to other Trulieve dispensaries and if the closing time is 8:00 they will take care of me at 7:59. Today is July 4th and I understand people want to be with their families. But I got to the dispensary at 5:55pm and they are closed at 6:00pm manager came out stating that they were @ capacity with an empty back room and waiting area I know the back room was empty because I was looking from the outside window and the waiting room clerk open the back room door to call the manager to talk to me because they did not want to take care of me after my order was placed and confirmed and ready, so it was just going to be in and out but I’m very upset about this and they should stay true to their closing times not close 5 to 10 minutes early just because you want to go home. Just like I have a family and I have to stay stuck in my job until the last minute.
Ron D.
1686836424
The selection of products is underwhelming at best, and the quality is nothing to write home about. It's like they've never heard of terpenes or cannabinoids or any of the things that make cannabis interesting and enjoyable. They might as well be selling lawn clippings.if you're looking for a dispensary experience that will leave you feeling more frustrated than when you came in, then this is the place for you. Otherwise, I'd recommend taking your business elsewhere.
Joey P.
1682043049
Really disappointed. I come here often and exclusively to buy my products and have been a patient for several years and always use the online checkin option. Today on 4/20 I checked in online and got the usual text saying ‘we will text you when we have space available’, the waitlist was about 15 people long, I waited on the list for over an hour. After 7:30 comes I get a text saying “sorry we missed you….”. I went inside and talked to the person checking people in and explained to him I was kicked from the line, and he told me it was my fault because I didn’t immediately walk inside after I checked in online and check in with him. I explained to him I’m familiar with the online checkin process, I never received a text that there was room in the lobby and to see the truhost, it just straight up kicked me from the list. He argued that that’s not the process, I’m supposed to check in with the host after checking in online and then you get the text. How are you going to argue with me about something like that when I use the online checkin weekly? I click the link, check in online before i even turn into the plaza, i get a text saying ‘we will text you when we have space available’ and then i literally get a text message saying ‘we can now serve you, please see the truhost’ before i even park my car, and THEN go inside and show my ID. I understand that you still need to check in physically after checking in online- I’m not new to this. I waited over an hour, he wouldn’t even consider bringing a manager out, and his response was a shrug when I ask him what am i supposed to do now? Super unfortunate because I will never be back, and i’m willing to pay Jungle Boy’s prices if this is the customer service experience you get when they’re busy. Thanks especially to Liam for the quality customer service that was shown whenever I came in.
Chad G.
1678665255
Placed order online went to the store after the order was ready for pickup, checked in online. Was the 2nd person on the wait list the lobby was full of walkins. I get the text that I am can now be seen at the express pickup and to just see the Truhost. This was not the cause he made me wait, and after the person that was ahead of me on the list was called they called 5 other people who were not on the online waitlist before me. 20 minutes later I finally got my order. What’s the point of online order with online check in.
Adriana D.
1676399091
I haven’t been to many dispensaries but this one exceeded any kind of expectation I had. I was given recommendations, conversation, and even learned a thing or two. My entire experience was very natural and appreciated! The Trulieve staff of winter park is the best! Thank you Billy, Manly, Josh, Jon and Amber— you guys made my birthday!
Eric R.
1674267519
I really loved Trulieve but I continuously have lack luster experiences here. I appreciate a warm and welcoming environment, I stopped coming here for a while because that wasn’t consistent. Tried again after a few months and still no real greeting when going to the counter. They never seem joyful to see people or try to ask how someone’s day is going- things people look for in customer service. Sure it’s quick and speedy. Employees are friendly but not as warm as other locations or dispensaries. Employees come off as a bit unhappy imo. It also felt like there was a little drama in the air based on conversations being had between the employees.Two stars because again while it’s not a negative experience, it’s also not a positive one.
Darrius M.
1672856571
I’ve been to multiple Trulieve’s throughout South Florida in the past 2 years. Three locations in Fort Myers, Two in Miami and Three in Orlando including Colonial and Winter Park. And this Trulieve(Winter Park-Aloma) is by far the BEST location I’ve been too. My home store for the past year. 💯 What makes them different is the staff and the energy. Winter park’s staff truly makes a huge difference. In the past year I have watched them grow and add new employees and I always have found myself since day one ☝️ having so many positive interactions with the employees here. The energy here is different and I truly appreciate them always taking the time to help me with my questions or finding the right deal for me. Very efficient on the days when I may be in a rush or extremely helpful on the days when I may be just a little indecisive. They can do it all and they some. Thank y’all Trulieve- Winter Park 💯. I appreciate y’all! 🐐🐐
Al P.
1671896922
This is the only Trulieve location I go to and it is mainly due in part to the fantastic customer service I receive at this location! The staff is very accommodating and they are quite knowledgeable on any of the items you inquire about. Wait times are minimal! 10/10 would recommend this location!
Dianna “Katt Hernandez” S.
1670687097
Quick in and out!! That’s how I like it! The dispenser, Joe saved me some money by using my points and another discount!! I regularly shop at this place because there’s a wide variety of gummy gels- All different flavors and strains!
Brian S.
1670252968
Worst service of my life. I placed an order online. I added my 500 reward points to my order. When I got to truelive and I was about to pay for my stuff. I noticed that my discount points were not added. I nicely asked why my points were not andded. But instead I was shut down so rudely saying that the points were not added to the order. Instead of trying to help me out he gave me a dirty look waiting for me to pay the money instead of asking me if I wanted to add my points to the order. Worst costumer service of my life.
Rebecca N.
1668395196
Very friendly staff. Never had to wait more than 5 minutes. I like that you are greeted entering and thanked when are done with your purchase and leaving. I recommend location.
Michael D.
1665243428
Go Anywhere else! One of the biggest believers in Trulieve. The manager Richard was terribly rude to the couple in front of me. He looked like he was all hopped up on steroids or something. He was so angry and nasty. I felt so bad for them that I decided not to give my business to this location. I love trulieve but don't go to this one! Richard the Manager and staff need a complete replacement. Read other comments below you will see others have filed the same or similar complaints.
Bri T.
1661437984
Everything is wonderful here—the employees, the daily deals, the customer service, the products, they offer complimentary water bottles at every visit, they’re clean, never too long of a wait. Overall just TRULY (ha!) the best dispensary I have been to so far.
swayy D
1661207683
Big thank you to the amazing staff over at winter Park Big thank you to Amber for having inventory matching the website and thank you to KK for always having a smile and positive attitude. Highly recommend this location on your next trip to Trulieve!
Abigail R.
1659459954
I just want to say I use medical marijuana for my ptsd and recently broken leg, I can do without the passive aggressive attitude and awkwardness while trying to go get my medicine. Bad for business to be rude to customers. I Might check out other dispensaries see if fluent is better
B G.
1658658810
This used to be my favorite location…but here lately the management SUCKS…BRENDAN IS VERY UNPROFESSIONAL! I will NOT be gracing them with my presence anytime soon! There’s too many other dispensaries around to be treated disrespectfully!! Brendan even had the nerve to tell me to be quiet but wouldn’t shut up and or take his own advice.. Customers USED to be 1st at this location but not anymore.. They definitely need to train the Bud tenders better & realize without us (customers) it would be no them!! I REFUSE to go & spend my $$ somewhere that DONT value their customers. For BAD MANAGEMENT leads to a POOR work environment!!
Lolita M.
1657995264
I would recommend going to east colonial and not coming here corporate needs to enforce employee training at this specific location managers and employees do not act as if they are dispensing medication and if you are “not liked” by someone then they will try and make you as uncomfortable as possible. The manager with highlights is very unprofessional was even taking a personal call in the lobby and employees will knock off your reward points on non sale items and tell you that you do not have enough money just very unprofessional thankfully cannabist and fluent are NOTHING like this place
akhym E.
1657816036
High quality products. Shout out to Kenny for the great service, he really shows that he cares about his clients.
Jane D.
1657662611
THIS PLACE NEEDS CORPORATE TO STEP IN i’ve spent thousands here more than any employee Ever would not that they could afford it, I am a patient I get treated as if I work for them YOU WORK FOR US You guys are just miserable and you have to see each other I don’t have to see your face I just wanted to show you none of you intimidate me haha have fun ladies
Lolita M.
1657662389
I would recommend going to east colonial and not coming here corporate needs to enforce employee training at this specific location managers and employees do not act as if they are dispensing medication and if you are “not liked” by someone then they will try and make you as uncomfortable as possible. The manager with highlights is very unprofessional was even taking a personal call in the lobby and employees will knock off your reward points on non sale items and tell you that you do not have enough money just very unprofessional thankfully cannabist and fluent are NOTHING like this place there’s also an employee Kenneth who tries to sell weed on the side to patients he says he keeps it in his car his white charger and gets mad if you decline , also he loves to flirt Invlove his personal life at the job & add all his female co workers on IG
Dick L.
1655144601
Probably 1 of the better dispensaries in Winter Park. Look for sales and place orders in the morning to pick up during non busy buisness hrs. There are 4 Truelieves in Orlando but this 1 is more personal. Staff are always friendly and very professional. I usually go here on a weekly basis.
Pat P
1652232078
We (the people waiting in the lobby already checked in!) were kicked out at 9pm after having waited almost half hour. They said they could not dispense after 9pm. I have an idea: lock your doors at 8:30pm and attend those who are already inside the lobby waiting! I did notice earlier that one the clerks stepped into the lobby at around 8:30pm to tell the receptionist aloud not to admit anyone else in. I said out loud that was not right at all!! I saw the receptionist actually turn people away before 9pm!! They left without complaining. and this is why these clerks keep doing this. This behavior must STOPStore owner: you should tend to those clients who are already checked in by your front clerk especially being before 9pmWe also have busy lives, family, work, and cannot afford to waste our time in this manner. We wasted an hour of hour time in vain (drive + the wait)If I knew you kick everyone out at 9pm regardless whether or not they have already checked in I would have gone somewhere else and save money and TIME. You obviously do not need my business.I will take my business elsewhere we’re people are treated with the respect they deserve
Ner W.
1651869466
Great location. Very clean and the service was quick. Alex K., my budtender, was awesome even though I couldn’t decide at the last minute because there was a last minute sale. Thanks!
Pam S.
1650969931
Liam at the front desk and Kenny, my consultant were both top notch. Friendly and professional. Highly recommend.
ryan
1650070840
Hours are not accurate . I arrived here and the doors were closed. I walked 2 miles to get here and arrived at 8:50 someone came outside, saw me, and then turned away.Truly unsympathetic staff. I truly urge you to shop at ANY other dispensary
Charles E.
1649302672
Plesent professional environment. Great variety of products! Highly recommended.
Damaso Q.
1648148531
By far my favorite location... the staff is very friendly and knowledgeable as well as helpful ... always greet you at the door and on the way out ... not very busy so usually in and out in no time ... would highly recommend this location to anyone ... special Shout out to Steve, Chris and sorry I forgot his name but the tall guy with long hair, these guys know how to make a customer feel appreciated!!
Ryan A.
1647809231
Received a 8th of member berry, after waiting 30 minutes during door busters today [mind you I was one of the first 5 people in line at 10] to come home to a open container with 1.7 inside……. Come back to return it they try to give me minis, when the deal was clearly whole flower. So had to go in a third time to get one 8th right. The manager clearly didn’t care for their mistakes. I’ll go to red bug from now on based off the principle of correct business and respect.
Zusana R.
1647466515
Out of all the different dispensaries I've been to I have to say that I've become a TRUELIEVE LOVER! THEY ALWAYS HAVE GREAT DEALS!
Stephanie F.
1646406479
AMAZING Dispensary!! I have searched for 5-6 years for a certain product and Trulieve started making it. Corporate even called me to help me find it and the Store Manager, Robert at this location goes above and beyond to make sure I never run out. Their care, customer service and compassion is truly remarkable! The emails/texts give different discounts and specials weekly. No other Dispensary offers as much savings and High quality products (including High THC strains 20-29%). After 17 years my Brain burn has finally stopped as long as I eat a few pieces a day. Robert, Corporate and everyone at Trulieve have improved my quality of life beyond imagine and I am eternally grateful for everything!
Evie V.
1645750377
Picked up an order tonight and my budtender was Josh. He was extremely helpful and glad to look up multiple batch reports for different flower 8ths to help me pick out the right medicine for me. I'm pretty sure he's been my bud tender at my previous visits actually, he is kind, patient, and made me feel welcome.
Kate S.
1642793827
Keirnan was SO helpful! They spent almost an hour with my grandpa and I to help us find some new items for him to help manage his pain and sleep. They were so kind, patient and made great suggestions. They even went as far as labeling each item for "Night" and "Day" use. 12/10 would recommend!!
Joshua W.
1642629721
Best location by far!! Super nice staff and incredibly helpful when ever i need something!
Megg F.
1640297707
This is my favorite TL location. Kenneth was super helpful and nice. Thanks for the great service.
Thomas A
1640143472
This is my new favorite location! They always keep the wait times low and provide excellent service. Alex and Bob helped me out and they were both very polite and knowledgeable.
Ben D
1639111006
My favorite TL location by far! The staff are very kind and helpful as well. Really glad Winter Park finally got one! Kenny and David are always very respectful and always ask how my day was. I really appreciate all of the hard work you all do. Thanks!
Camden J.
1635295900
Danny with the beard. Was very helpful.First time there, knowing nothing and am trying something new. Danny calmly explained everything and listened to my questions. I picked up mild hybrids that he suggested.Thanks.
Amanda O.
1630860461
Preston at this location was probably the nicest Bud Tender I have ever met. He explained things to me with such amazing detail and also just kept my anxiety down when I wasn’t sure what to get. He made me laugh, he made me happy, and he made me more knowledgeable. If you go to this location- ask for Preston!!!
taylor R.
1629332297
New to this thing. Went in and saw Ashley. She was super sweet and patient with me, as I had a lot of questions. She had a lot of knowledge and led in me in the right direction of what I wanted and was looking for. Will definitely be coming back to see her regularly!
Name N.
1628447025
I absolutely love Trulieve and will continue to use them for all of my needs in this area, but I feel maybe it would be in the companies best interest to maybe do some sort of training on customer interactions or something. There have been around 3 visits where I have come to this location and the employee Ashley is just super rude and off putting to me and it seem like she is just angry and it really just ruins the vibe of an otherwise amazing place. I am not sure if it's because of me or what but I just want this to be known that some employee training needs to be done.
Amy H.
1628119465
The product is good, the staff is rude, even when you’re kind and humble. They rush you and treat you like you’re inconveniencing them. If this is how they are trained to run their business, either way, not a fan of this location. Won’t be back.
Marielba P.
1627841536
Came here the other day for the second time and I absolutely love this location! I always encounter great staff at any Trulieve, but this location really stood out for me. Even though they just opened, they’ve really got it dialed down. Everyone is so welcoming and friendly and so supportive for whatever you may need. The store is so nice and clean. Kenny took care of me the other day and I was so happy with how great he was. I was a little indecisive on what I wanted and he was so patient and helped me find exactly what I needed and went the extra mile to make my birthday month special! Great store and great people- from security, to the budtenders, and management as well. I’ll definitely be back for a third time and many more after that
Leonela
1626369517
Such nice people! Awesome experience! It was today my first time inside Trulieve and I’m so glad I have this location near by! They really hooked it up! And I’ll be back!
stephanie P.
1626222231
So excited for the WinterPark Trulieve to be open! Come visit Preston and Jake! They are so nice and informative about products. The security and front desk are awesome as well! Thank you for your help today. I appreciate your kindness.
Zak
1625947436
This new location is exactly what you want and expect. Specifically their employee Joe makes you feel extremely welcome and makes the whole process that much more efficient and enjoyable. I never feel like I’m pressured or in a rush when checking out with him, this place and Joe need some recognition.
Angela S.
1625936005
Great location awesome service Liam helped me and I was very satisfied. He helped me get the best for my situation and for my budget. Thanks! This location is my go to location now they’ve had the best variety too lately! **Mike Bennett**
Kailey M
1625850475
Shout out to bud tenders Alexandria (Alex) and Bob!! They made my time at WP Trulieve truly magical. Really enjoyed chatting about different strains, carts, etc. Both were knowledgeable and super friendly!! Plus Bob pulled out one of the best strains of flower I've ever had!! 😀 thanks guys, will definitely come again!
Jamie
1625239890
I don't remember any names but the entire experience started perfectly, I walk in the door and immediately the team member that wants to me come over waves, she was super sweet and I had an online order so check in was super quick. As I'm sitting down the male worker is offering everyone in the waiting room water, the vibe is super comfortable and I'm in there less than 5 minutes before I'm called back. The process is very quick as I talk to him as he labels and does the computer stuff. I was in and out within 15 minutes! I did get home and one of my trupods had leaked in the package so I do have to go do an exchange, but thankfully I'm not dreading it!!
Scott “.
1625099497
I've been living a couple miles away for almost a year now and never knew this location existed. So thankful i found it. Everyone is friendly and helpful. Special thanks to Liam for excellent customer service! I will be back often!
jamin L.
1624988105
Best Trulieve store in Central Florida. See you later East Colonial. Liam was awesome my new favorite store.
Ten B.
1624919335
I'm so thankful to have a Trulieve location so close to where I stay! My first visit was fantastic. I'd like to give a shoutout to Amber as well, for being so kind and helpful in regards to product recommendations. Thanks!
christine N.
1624885742
The staff at this location are hands down the best of all Central Florida stores! They go above the mark in care, as well as recomendations for what will work best for you. Theres barely any wait time due to being a new store. Come see them, I bet you will agree. The plus side is I get home faster without the wait lolol.
J. F.
1624760841
May I start by saying the assistant manager (Victoria) is superrrrrr helpful! I can’t explain how awesome that location is. Super friendly environment and i was in and out in less then 10 mins… I will definitely make trips here often due to the great experience and I’ve been a patient for a while! Thanks Trulieve!
Miya Uffda (.
1624731616
Checked out the new spot and I had the best service. The girl with the blue hair ( I think her name was ashley ) was awesome and very knowledgeable. I definitely recommend this shop and make sure you ask for Ashley!!
Jake T.
1624706757
I made it to this opening and everyone was so nice at the store! Ashley helped me at the front and was very nice and helpful! Told her what I was coming for and she had so much knowledge on all the products, thank you Ashley and thank you trulieve!!!
Kara C.
1624628651
Seriously LOVE THIS NEW TRULIEVE. Ashely with the beautiful blue hair is the best! Thank you guys for being efficient and quick and always top tier customer service.
6840 Aloma Ave
Winter Park, FL 32792
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"time": "2030"
},
"open": {
"day": 5,
"time": "0900"
}
},
{
"close": {
"day": 6,
"time": "2030"
},
"open": {
"day": 6,
"time": "0900"
}
}
]
CLOSED
CLOSED
Payment Methods:
Cash Only
ATM Available On Site
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Everyday Discounts
1st Order
60% OFF
2nd Order
50% OFF
3rd Order
40% OFF
Veterans Discount
20% OFF
Seniors 55+ Discount
10% OFF
Industry Discount
20% OFF
Pediatric Discount
20% OFF
SNAP Discount
10% OFF
Birthday Discount
25% OFF
Refer a Friend
50% OFF For You & Your Friend
ABOUT THIS DISPENSARY
Trulieve, located at 6840 Aloma Ave in Winter Park, is open to serve the cannabis community of almost a million active medical marijuana card holders in Florida.
Medical: Yes
Recreational: No
Delivery: Yes
Delivery Fee: $15 delivery fee.
License Number: MMTC-2015-0005
Before this dispensary could open, it was licensed by the Office of Medical Marijuana Use (OMMU). In the state of Florida, dispensaries are officially referred to as medical marijuana treatment centers (MMTCs).
Trulieve is vertically integrated, as are the rest of the MMTC’s. Being vertically integrated means they oversee the entire process from seed to sale. Trulieve grows their own cannabis plants from seed or cuttings, harvests, processes into a variety of products, packages and distributes within their own network.
Product types and availability can vary from store menu to store menu, depending on demand. If Trulieve in Winter Park does not have what you are looking for, there is no legal obligation to stick to a single brand. Your medical marijuana card is universally accepted at any dispensary in Florida.
Purchasing Marijuana Products at Trulieve
During your first visit, you’ll be required to complete intake forms. This lets the dispensary staff confirm your patient status and see what you were allotted by your medical marijuana doctor.
Upon arrival at this dispensary, you’ll enter a designated waiting area before going into the retail area with staff. The dispensary staff work with you to explain all of the cannabis products available. Budtenders will make recommendations that are based on your doctor’s recommendation.
Preparation Helps: See what’s available ahead of time. If Trulieve in Winter Park online menu is available on our site, this is the best way to see the different product options before visiting the dispensary. If enabled, after finding the right products you desire, reserve your order on our e-commerce platform.
Various delivery methods of the different cannabinoids have been approved by the DOH, including edibles, inhalation, oral, sublingual, topical, traditional flower and even suppositories. If you have an active medical card, you can pick from a wide array of cannabis products. There is no obligation to buy your entire milligram limit at once; instead, you can purchase less if you so desire and then buy more during another visit or at another dispensary. It’s important to find what works for you.
Low tetrahydrocannabinol (THC) cannabis with higher CBD products are available to patients as well who prefer the non-euphoric effect.
Contact the dispensary if you encounter product-related issues or problems. Trulieve has a policy & procedure for this.
Please enjoy the menu products from this dispensary responsibly!
To stay up to date, sign up to our newsletter below to receive our MMJ Updates as well as discounts & specials as they arrive.
What People Are Saying
Based on 301 reviews
Vv V.
1713485562
Jenna was absolutely amazing . Loved her free spirit and great customer service . She has given me one of the best dispensary experiences ever . THANKS JENNA
Elle
1713125441
Used to be better. Edibles are too expensive at $20 a pop. They used to always be on sale and now they never are. You have to come SIX TIMES IN A MONTH to get a 35% discount which expires at the end of the month. Wouldn’t recommend coming here anymore.
Kelsy Y.
1704119606
The management(blue beard) at This Trulieve needs to learn how to speak to minorities. Women are minorities and when I put in a bad review that I wasn’t pleased with my past experience. I was confronted, not actually apologized too like he tried to veil it. The run around of excuses and manipulation. Yes I was passed over in the express service to allow 6 people to go before me. Yes I had to wait what should’ve been 8 minutes(15 would have even been acceptable) but had to wait at least 25 for them to play catch up. Not the first time either. It was then me as a client’s right to put in a poor performance review. Oh but how dare I have an opinion of how you chose to ignore your own company’s policies and not allow the people who choose to use express(it’s available for all) because you chose to ignore it and help the people you feel needed to be helped first. Express is for people who respected their time enough that they put in before they walked through the door. I wouldn’t have come in if I knew that actual timeframe as I had groceries in the vehicle. Other people choose whether to use it, express that is and/or don’t know how anymore. Next time offer them express or show them how if they complain but don’t ever talk down to a female client because you feel entitled to docility from me. HR I found the problem. I’ve never had an issue with any other trulieve personnel in that store and I’ve also never seen so much turnover for a place that gets steady business. It’s not that small of a trulieve. I’ve been too ones that don’t have express because of it. My suggestion in review was and I quote ‘if you can’t use the service you offered to provide, then you might not need to offer it at this store’. Taking constructive criticism is how we grow. Letting a man talk down to me and not letting him speak to anyone like that again not just respect for myself but your clients and any man or woman who doesn’t deserve that runaround.
Jeanie D.
1702932259
I was just at Trulieve Winter Park . I was purchasing 3.5 grams of whole flower. Each empty container weighs 2.9. So it should weigh 6.4.Every container I tried weighed exactly 3.5 grams. Amber was helping me but she had an attitude towards me. Amber threw the containers on the counter. She accused me of having an attitude. I said well I'm thinking of all the flower purchases I've made over the years. How long have I been getting shorted???? Bring a reliable scale with you.
Will D.
1701869396
The bud tender I had was hella rude to me. She rushed me and got upset when I wanted to review my order after checkout. All I wanted to do was make sure I got everything I bought in the bag, and she got a super attitude with me. She said people were waiting while there was only one person in the lobby. Trying to rush me. I just spent $300+ I’m not about to walk out without checking my order. Bad customer service. Technically I’m getting my medicine. I should be in a space that’s safe and comfortable to shop. This was a brown girl with curly hair right near the front door on 12/5. I’ll be taking my hard earned money somewhere else.
juan B.
1700853834
Today was black Friday which was cool with all the savings as this is my home store. What troubled me was the poor attitude of one of the tenders the fat one with the long beard.He was very argumentative with other patrons.As for me he was being selective of the people that he handed out the free beanies too he overlooked me and when I asked him about it he said they weren't for sale. I ended up getting one however I feel that the attitude wasn't needed.
Jason G.
1699310949
Longest wait and overpriced. Its always the same thing when i come here. It takes foreverrrrrrrrrrrrrr. I finally just walked out and went 0.5 miles to AYR dispensary. I was in and out, and i paid less. I will never come back to this store. Most of the time when i place an order here, it says "processing" and never gets completed even through the end of the next day. This is the worst store i have ever been to.
Toffer H.
1695597406
What I love about this place is that I can walk in here on my worst day and know that I’m still gonna be helped and cared about seen and heard. I have lupus that I’ve been dealing with for years now, and just got told that I have fibromyalgia. My entire life has been turned upside down in the span of days but thanks to this location I know that pain isn’t gonna be a factor. I’m having the worst day, and I wanted to cry but at least I don’t have to fear what’s coming. Jenna is always helpful and caring. Thank you. All of you. Thank you so much.
Evil C.
1695054255
It was an okay experience but can you guys please bring back the old music? It really made the wait times less excruciating. Nowadays I come in and 5 minutes feels like an eternity with the music selection. I’d really appreciate if you guys could bring back the old music please.
skylar L.
1695047993
this location always used to bump rap n hip hop. i loved the vibe when you came in! Jeremy always helps me and the other customers out finding the right products n all. Bring the good music back, god please!
Matthew R.
1693317240
Ive been coming here for over a year now, for the convenience of the location and great deals. But the customer service here has always been horrible. Most of the people that work here couldn’t be bothered to care about the customers and it comes from management. There is always a wait as well for no reason, even when the store has more than enough staffing. This location does not honor the express pick up either. Finally the cherry on top, Last couple days leading up to Hurricane Idalia they have a sign on their counter saying cash or canpay only. Extremely inconvenient.
Savalas G.
1692226346
Very Racist place - if you are a person of color they will always call your name last EVEN if you were there first , and trust me I fully understand how the check in process works , if you check in online then your technically on the waiting list already , but there’s been several times I’ve came and checked in first , and 2 - 3 white ppl come in after me and check in AFTER ME ! but they name still gets called first, I’ve actually recorded these in counters a couple time on my phone, also keep in mind I’ve been to multiple Trulieve in Florida from coco beach location all the way to Miami, Florida and I’ve never experienced such discrimination , so today was the last straw , I check in couple (white) people come in after and guess what I’m the last to get CALLED . Then again then when I get to the back they tell me I can’t use my 10 percent discount I’ve accumulated for some Strange reason now keep in mind I’ve been to multiple Trulieve and never had this issue with using my discount. It’s honestly very Racist here and the receptionist Chris wouldn’t even tell me the name of the bud tender to notify Human Resources. He said he couldn’t tell me her name . This is the Trulieve in Winter park Florida and if you are of Color they will call your name last and treat you poorly.
147 BoyZ z
1691088027
Trulieve was an absolute nightmare! I visited their dispensary hoping for a quick and efficient experience, but boy, was I wrong. The lobby felt like a never-ending purgatory, with an excruciatingly long wait time that made me question my existence. It's like they were intentionally trying to test my patience. The staff seemed oblivious to the fact that customers were wasting away in that dreadful waiting area, and their lack of urgency only added insult to injury. Save yourself the torture and avoid this place at all costs. There are plenty of other dispensaries out there that actually value their customers' time.
L m
1690415358
Love this location everyone in there is always very kind and helpful. Jenna and Manly (hope I'm saying his name right) are hands down amazing. Would highly recommend this location.
Ashley G.
1689018838
Kelsey was absolutely amazing in answering all of our questions and provided outstanding customer service. She was very nice and personable! Thank you Kelsey!
Heather R.
1688771026
I went in today around 4 I think, and the gentleman with tattoos and glasses (I didn't catch his name), was working the first register. He was very helpful and thorough in his discription, I forgot to tip him but I will definitely be back! I'll tip him next time promise 😊
Nick R.
1688593112
Excellent place staff is helpful and engaging. Never been disappointed with any product I've gotten
Diego E Santiago M.
1688508474
I have been to other Trulieve dispensaries and if the closing time is 8:00 they will take care of me at 7:59. Today is July 4th and I understand people want to be with their families. But I got to the dispensary at 5:55pm and they are closed at 6:00pm manager came out stating that they were @ capacity with an empty back room and waiting area I know the back room was empty because I was looking from the outside window and the waiting room clerk open the back room door to call the manager to talk to me because they did not want to take care of me after my order was placed and confirmed and ready, so it was just going to be in and out but I’m very upset about this and they should stay true to their closing times not close 5 to 10 minutes early just because you want to go home. Just like I have a family and I have to stay stuck in my job until the last minute.
Ron D.
1686836424
The selection of products is underwhelming at best, and the quality is nothing to write home about. It's like they've never heard of terpenes or cannabinoids or any of the things that make cannabis interesting and enjoyable. They might as well be selling lawn clippings.if you're looking for a dispensary experience that will leave you feeling more frustrated than when you came in, then this is the place for you. Otherwise, I'd recommend taking your business elsewhere.
Joey P.
1682043049
Really disappointed. I come here often and exclusively to buy my products and have been a patient for several years and always use the online checkin option. Today on 4/20 I checked in online and got the usual text saying ‘we will text you when we have space available’, the waitlist was about 15 people long, I waited on the list for over an hour. After 7:30 comes I get a text saying “sorry we missed you….”. I went inside and talked to the person checking people in and explained to him I was kicked from the line, and he told me it was my fault because I didn’t immediately walk inside after I checked in online and check in with him. I explained to him I’m familiar with the online checkin process, I never received a text that there was room in the lobby and to see the truhost, it just straight up kicked me from the list. He argued that that’s not the process, I’m supposed to check in with the host after checking in online and then you get the text. How are you going to argue with me about something like that when I use the online checkin weekly? I click the link, check in online before i even turn into the plaza, i get a text saying ‘we will text you when we have space available’ and then i literally get a text message saying ‘we can now serve you, please see the truhost’ before i even park my car, and THEN go inside and show my ID. I understand that you still need to check in physically after checking in online- I’m not new to this. I waited over an hour, he wouldn’t even consider bringing a manager out, and his response was a shrug when I ask him what am i supposed to do now? Super unfortunate because I will never be back, and i’m willing to pay Jungle Boy’s prices if this is the customer service experience you get when they’re busy. Thanks especially to Liam for the quality customer service that was shown whenever I came in.
Chad G.
1678665255
Placed order online went to the store after the order was ready for pickup, checked in online. Was the 2nd person on the wait list the lobby was full of walkins. I get the text that I am can now be seen at the express pickup and to just see the Truhost. This was not the cause he made me wait, and after the person that was ahead of me on the list was called they called 5 other people who were not on the online waitlist before me. 20 minutes later I finally got my order. What’s the point of online order with online check in.
Adriana D.
1676399091
I haven’t been to many dispensaries but this one exceeded any kind of expectation I had. I was given recommendations, conversation, and even learned a thing or two. My entire experience was very natural and appreciated! The Trulieve staff of winter park is the best! Thank you Billy, Manly, Josh, Jon and Amber— you guys made my birthday!
Eric R.
1674267519
I really loved Trulieve but I continuously have lack luster experiences here. I appreciate a warm and welcoming environment, I stopped coming here for a while because that wasn’t consistent. Tried again after a few months and still no real greeting when going to the counter. They never seem joyful to see people or try to ask how someone’s day is going- things people look for in customer service. Sure it’s quick and speedy. Employees are friendly but not as warm as other locations or dispensaries. Employees come off as a bit unhappy imo. It also felt like there was a little drama in the air based on conversations being had between the employees.Two stars because again while it’s not a negative experience, it’s also not a positive one.
Darrius M.
1672856571
I’ve been to multiple Trulieve’s throughout South Florida in the past 2 years. Three locations in Fort Myers, Two in Miami and Three in Orlando including Colonial and Winter Park. And this Trulieve(Winter Park-Aloma) is by far the BEST location I’ve been too. My home store for the past year. 💯 What makes them different is the staff and the energy. Winter park’s staff truly makes a huge difference. In the past year I have watched them grow and add new employees and I always have found myself since day one ☝️ having so many positive interactions with the employees here. The energy here is different and I truly appreciate them always taking the time to help me with my questions or finding the right deal for me. Very efficient on the days when I may be in a rush or extremely helpful on the days when I may be just a little indecisive. They can do it all and they some. Thank y’all Trulieve- Winter Park 💯. I appreciate y’all! 🐐🐐
Al P.
1671896922
This is the only Trulieve location I go to and it is mainly due in part to the fantastic customer service I receive at this location! The staff is very accommodating and they are quite knowledgeable on any of the items you inquire about. Wait times are minimal! 10/10 would recommend this location!
Dianna “Katt Hernandez” S.
1670687097
Quick in and out!! That’s how I like it! The dispenser, Joe saved me some money by using my points and another discount!! I regularly shop at this place because there’s a wide variety of gummy gels- All different flavors and strains!
Brian S.
1670252968
Worst service of my life. I placed an order online. I added my 500 reward points to my order. When I got to truelive and I was about to pay for my stuff. I noticed that my discount points were not added. I nicely asked why my points were not andded. But instead I was shut down so rudely saying that the points were not added to the order. Instead of trying to help me out he gave me a dirty look waiting for me to pay the money instead of asking me if I wanted to add my points to the order. Worst costumer service of my life.
Rebecca N.
1668395196
Very friendly staff. Never had to wait more than 5 minutes. I like that you are greeted entering and thanked when are done with your purchase and leaving. I recommend location.
Michael D.
1665243428
Go Anywhere else! One of the biggest believers in Trulieve. The manager Richard was terribly rude to the couple in front of me. He looked like he was all hopped up on steroids or something. He was so angry and nasty. I felt so bad for them that I decided not to give my business to this location. I love trulieve but don't go to this one! Richard the Manager and staff need a complete replacement. Read other comments below you will see others have filed the same or similar complaints.
Bri T.
1661437984
Everything is wonderful here—the employees, the daily deals, the customer service, the products, they offer complimentary water bottles at every visit, they’re clean, never too long of a wait. Overall just TRULY (ha!) the best dispensary I have been to so far.
swayy D
1661207683
Big thank you to the amazing staff over at winter Park Big thank you to Amber for having inventory matching the website and thank you to KK for always having a smile and positive attitude. Highly recommend this location on your next trip to Trulieve!
Abigail R.
1659459954
I just want to say I use medical marijuana for my ptsd and recently broken leg, I can do without the passive aggressive attitude and awkwardness while trying to go get my medicine. Bad for business to be rude to customers. I Might check out other dispensaries see if fluent is better
B G.
1658658810
This used to be my favorite location…but here lately the management SUCKS…BRENDAN IS VERY UNPROFESSIONAL! I will NOT be gracing them with my presence anytime soon! There’s too many other dispensaries around to be treated disrespectfully!! Brendan even had the nerve to tell me to be quiet but wouldn’t shut up and or take his own advice.. Customers USED to be 1st at this location but not anymore.. They definitely need to train the Bud tenders better & realize without us (customers) it would be no them!! I REFUSE to go & spend my $$ somewhere that DONT value their customers. For BAD MANAGEMENT leads to a POOR work environment!!
Lolita M.
1657995264
I would recommend going to east colonial and not coming here corporate needs to enforce employee training at this specific location managers and employees do not act as if they are dispensing medication and if you are “not liked” by someone then they will try and make you as uncomfortable as possible. The manager with highlights is very unprofessional was even taking a personal call in the lobby and employees will knock off your reward points on non sale items and tell you that you do not have enough money just very unprofessional thankfully cannabist and fluent are NOTHING like this place
akhym E.
1657816036
High quality products. Shout out to Kenny for the great service, he really shows that he cares about his clients.
Jane D.
1657662611
THIS PLACE NEEDS CORPORATE TO STEP IN i’ve spent thousands here more than any employee Ever would not that they could afford it, I am a patient I get treated as if I work for them YOU WORK FOR US You guys are just miserable and you have to see each other I don’t have to see your face I just wanted to show you none of you intimidate me haha have fun ladies
Lolita M.
1657662389
I would recommend going to east colonial and not coming here corporate needs to enforce employee training at this specific location managers and employees do not act as if they are dispensing medication and if you are “not liked” by someone then they will try and make you as uncomfortable as possible. The manager with highlights is very unprofessional was even taking a personal call in the lobby and employees will knock off your reward points on non sale items and tell you that you do not have enough money just very unprofessional thankfully cannabist and fluent are NOTHING like this place there’s also an employee Kenneth who tries to sell weed on the side to patients he says he keeps it in his car his white charger and gets mad if you decline , also he loves to flirt Invlove his personal life at the job & add all his female co workers on IG
Dick L.
1655144601
Probably 1 of the better dispensaries in Winter Park. Look for sales and place orders in the morning to pick up during non busy buisness hrs. There are 4 Truelieves in Orlando but this 1 is more personal. Staff are always friendly and very professional. I usually go here on a weekly basis.
Pat P
1652232078
We (the people waiting in the lobby already checked in!) were kicked out at 9pm after having waited almost half hour. They said they could not dispense after 9pm. I have an idea: lock your doors at 8:30pm and attend those who are already inside the lobby waiting! I did notice earlier that one the clerks stepped into the lobby at around 8:30pm to tell the receptionist aloud not to admit anyone else in. I said out loud that was not right at all!! I saw the receptionist actually turn people away before 9pm!! They left without complaining. and this is why these clerks keep doing this. This behavior must STOPStore owner: you should tend to those clients who are already checked in by your front clerk especially being before 9pmWe also have busy lives, family, work, and cannot afford to waste our time in this manner. We wasted an hour of hour time in vain (drive + the wait)If I knew you kick everyone out at 9pm regardless whether or not they have already checked in I would have gone somewhere else and save money and TIME. You obviously do not need my business.I will take my business elsewhere we’re people are treated with the respect they deserve
Ner W.
1651869466
Great location. Very clean and the service was quick. Alex K., my budtender, was awesome even though I couldn’t decide at the last minute because there was a last minute sale. Thanks!
Pam S.
1650969931
Liam at the front desk and Kenny, my consultant were both top notch. Friendly and professional. Highly recommend.
ryan
1650070840
Hours are not accurate . I arrived here and the doors were closed. I walked 2 miles to get here and arrived at 8:50 someone came outside, saw me, and then turned away.Truly unsympathetic staff. I truly urge you to shop at ANY other dispensary
Charles E.
1649302672
Plesent professional environment. Great variety of products! Highly recommended.
Damaso Q.
1648148531
By far my favorite location... the staff is very friendly and knowledgeable as well as helpful ... always greet you at the door and on the way out ... not very busy so usually in and out in no time ... would highly recommend this location to anyone ... special Shout out to Steve, Chris and sorry I forgot his name but the tall guy with long hair, these guys know how to make a customer feel appreciated!!
Ryan A.
1647809231
Received a 8th of member berry, after waiting 30 minutes during door busters today [mind you I was one of the first 5 people in line at 10] to come home to a open container with 1.7 inside……. Come back to return it they try to give me minis, when the deal was clearly whole flower. So had to go in a third time to get one 8th right. The manager clearly didn’t care for their mistakes. I’ll go to red bug from now on based off the principle of correct business and respect.
Zusana R.
1647466515
Out of all the different dispensaries I've been to I have to say that I've become a TRUELIEVE LOVER! THEY ALWAYS HAVE GREAT DEALS!
Stephanie F.
1646406479
AMAZING Dispensary!! I have searched for 5-6 years for a certain product and Trulieve started making it. Corporate even called me to help me find it and the Store Manager, Robert at this location goes above and beyond to make sure I never run out. Their care, customer service and compassion is truly remarkable! The emails/texts give different discounts and specials weekly. No other Dispensary offers as much savings and High quality products (including High THC strains 20-29%). After 17 years my Brain burn has finally stopped as long as I eat a few pieces a day. Robert, Corporate and everyone at Trulieve have improved my quality of life beyond imagine and I am eternally grateful for everything!
Evie V.
1645750377
Picked up an order tonight and my budtender was Josh. He was extremely helpful and glad to look up multiple batch reports for different flower 8ths to help me pick out the right medicine for me. I'm pretty sure he's been my bud tender at my previous visits actually, he is kind, patient, and made me feel welcome.
Kate S.
1642793827
Keirnan was SO helpful! They spent almost an hour with my grandpa and I to help us find some new items for him to help manage his pain and sleep. They were so kind, patient and made great suggestions. They even went as far as labeling each item for "Night" and "Day" use. 12/10 would recommend!!
Joshua W.
1642629721
Best location by far!! Super nice staff and incredibly helpful when ever i need something!
Megg F.
1640297707
This is my favorite TL location. Kenneth was super helpful and nice. Thanks for the great service.
Thomas A
1640143472
This is my new favorite location! They always keep the wait times low and provide excellent service. Alex and Bob helped me out and they were both very polite and knowledgeable.
Ben D
1639111006
My favorite TL location by far! The staff are very kind and helpful as well. Really glad Winter Park finally got one! Kenny and David are always very respectful and always ask how my day was. I really appreciate all of the hard work you all do. Thanks!
Camden J.
1635295900
Danny with the beard. Was very helpful.First time there, knowing nothing and am trying something new. Danny calmly explained everything and listened to my questions. I picked up mild hybrids that he suggested.Thanks.
Amanda O.
1630860461
Preston at this location was probably the nicest Bud Tender I have ever met. He explained things to me with such amazing detail and also just kept my anxiety down when I wasn’t sure what to get. He made me laugh, he made me happy, and he made me more knowledgeable. If you go to this location- ask for Preston!!!
taylor R.
1629332297
New to this thing. Went in and saw Ashley. She was super sweet and patient with me, as I had a lot of questions. She had a lot of knowledge and led in me in the right direction of what I wanted and was looking for. Will definitely be coming back to see her regularly!
Name N.
1628447025
I absolutely love Trulieve and will continue to use them for all of my needs in this area, but I feel maybe it would be in the companies best interest to maybe do some sort of training on customer interactions or something. There have been around 3 visits where I have come to this location and the employee Ashley is just super rude and off putting to me and it seem like she is just angry and it really just ruins the vibe of an otherwise amazing place. I am not sure if it's because of me or what but I just want this to be known that some employee training needs to be done.
Amy H.
1628119465
The product is good, the staff is rude, even when you’re kind and humble. They rush you and treat you like you’re inconveniencing them. If this is how they are trained to run their business, either way, not a fan of this location. Won’t be back.
Marielba P.
1627841536
Came here the other day for the second time and I absolutely love this location! I always encounter great staff at any Trulieve, but this location really stood out for me. Even though they just opened, they’ve really got it dialed down. Everyone is so welcoming and friendly and so supportive for whatever you may need. The store is so nice and clean. Kenny took care of me the other day and I was so happy with how great he was. I was a little indecisive on what I wanted and he was so patient and helped me find exactly what I needed and went the extra mile to make my birthday month special! Great store and great people- from security, to the budtenders, and management as well. I’ll definitely be back for a third time and many more after that
Leonela
1626369517
Such nice people! Awesome experience! It was today my first time inside Trulieve and I’m so glad I have this location near by! They really hooked it up! And I’ll be back!
stephanie P.
1626222231
So excited for the WinterPark Trulieve to be open! Come visit Preston and Jake! They are so nice and informative about products. The security and front desk are awesome as well! Thank you for your help today. I appreciate your kindness.
Zak
1625947436
This new location is exactly what you want and expect. Specifically their employee Joe makes you feel extremely welcome and makes the whole process that much more efficient and enjoyable. I never feel like I’m pressured or in a rush when checking out with him, this place and Joe need some recognition.
Angela S.
1625936005
Great location awesome service Liam helped me and I was very satisfied. He helped me get the best for my situation and for my budget. Thanks! This location is my go to location now they’ve had the best variety too lately! **Mike Bennett**
Kailey M
1625850475
Shout out to bud tenders Alexandria (Alex) and Bob!! They made my time at WP Trulieve truly magical. Really enjoyed chatting about different strains, carts, etc. Both were knowledgeable and super friendly!! Plus Bob pulled out one of the best strains of flower I've ever had!! 😀 thanks guys, will definitely come again!
Jamie
1625239890
I don't remember any names but the entire experience started perfectly, I walk in the door and immediately the team member that wants to me come over waves, she was super sweet and I had an online order so check in was super quick. As I'm sitting down the male worker is offering everyone in the waiting room water, the vibe is super comfortable and I'm in there less than 5 minutes before I'm called back. The process is very quick as I talk to him as he labels and does the computer stuff. I was in and out within 15 minutes! I did get home and one of my trupods had leaked in the package so I do have to go do an exchange, but thankfully I'm not dreading it!!
Scott “.
1625099497
I've been living a couple miles away for almost a year now and never knew this location existed. So thankful i found it. Everyone is friendly and helpful. Special thanks to Liam for excellent customer service! I will be back often!
jamin L.
1624988105
Best Trulieve store in Central Florida. See you later East Colonial. Liam was awesome my new favorite store.
Ten B.
1624919335
I'm so thankful to have a Trulieve location so close to where I stay! My first visit was fantastic. I'd like to give a shoutout to Amber as well, for being so kind and helpful in regards to product recommendations. Thanks!
christine N.
1624885742
The staff at this location are hands down the best of all Central Florida stores! They go above the mark in care, as well as recomendations for what will work best for you. Theres barely any wait time due to being a new store. Come see them, I bet you will agree. The plus side is I get home faster without the wait lolol.
J. F.
1624760841
May I start by saying the assistant manager (Victoria) is superrrrrr helpful! I can’t explain how awesome that location is. Super friendly environment and i was in and out in less then 10 mins… I will definitely make trips here often due to the great experience and I’ve been a patient for a while! Thanks Trulieve!
Miya Uffda (.
1624731616
Checked out the new spot and I had the best service. The girl with the blue hair ( I think her name was ashley ) was awesome and very knowledgeable. I definitely recommend this shop and make sure you ask for Ashley!!
Jake T.
1624706757
I made it to this opening and everyone was so nice at the store! Ashley helped me at the front and was very nice and helpful! Told her what I was coming for and she had so much knowledge on all the products, thank you Ashley and thank you trulieve!!!
Kara C.
1624628651
Seriously LOVE THIS NEW TRULIEVE. Ashely with the beautiful blue hair is the best! Thank you guys for being efficient and quick and always top tier customer service.
