Probably the best Trulieve dispensary in the Pinellas county area as far as customer service goes. There is always a little to no wait time for not only online ordering but walk ins as well. The only downfall to this location is it's in a very busy area and the parking lot holds maybe 6-8 vehicles at a time?
Associate at clearwater beach got rude when i needed my girlfriends assistance in making sure my water filtrated electronic device was not leaking leading to damaged medicine on my special 5/10 thread battery (we were in the car the came out to the parking lot) [hamilton devices double cartridge bubbler.] I have 2 devices housing 4 cartridges. The employee came outside tried to insinuate that i was attempting to break the law. The woman only attempted to escalate rather than listen as i attempted to show the extent of me securing my medicine to the device. As an ex employee of trulieve, I was very appalled by the way this woman handled the situation. In addition myself as a patient and my girlfriend who had just set up an appointment at a drs office don't feel welcome at trulieve simply by this behavior. Furthermore we had to wait 10 minutes to even see an employee was there. Got harassed as i tried to get doctors cards. Overall very unpleasent and unprofessional experience. I have never dealt with such poor service at a trulieve anywhere. This location alone it seems lacks quality in customer service sadly.
Allie & Mrs. Shelly are SO welcoming!! I cannot express how helpful and a sheer joy to have done business with these ladies!! One excellent experience at this store! Keep up the great job & continue SLAYING and REPPING TRULIEVE CLEARWATER BEACH 👊🏾🐻𝕎𝕖𝕟𝕥 today on 12-20-23 and all employees were awesome. Devin, Ms Shelly and Ms Shy all were awesome as ever❤❤❤❤❤❤❤ Thanks for the awesome experience you All!1-18-2024And again today the same exact thing! Love a worker with service with a smile but ALSO go the extra mile! Mr Devon and Shelly please keep ROCKING 🎸🎶🎶🎸🎶🎶. MANAGEMENT AND STAFF ARE AWESOME 👏👏👏👏💯 (*ˊᗜˋ*)ᵗᑋᵃᐢᵏ ᵞᵒᵘ FOR THE GREAT EXPERIENCE ❤❤❤❤❤
I love the Clearwater Beach Trulieve. Shelley is awesome. She has great product knowledge and is a blast to talk to when they’re not busy. When they are busy, she will get you in and out in a blast. 5+ stars all day long.
Allie & Mrs. Shelly are SO welcoming!! I cannot express how helpful and a sheer joy to have done business with these ladies!! One excellent experience at this store! Keep up the great job & continue SLAYING and REPPING TRULIEVE CLEARWATER BEACH 👊🏾🐻𝕎𝕖𝕟𝕥 today on 12-20-23 and all employees were awesome. Devin, Ms Shelly and Ms Shy all were awesome as ever❤❤❤❤❤❤❤ Thanks for the awesome experience you All
Michael provided excellent customer service and has a vast knowledge of the product. Great store and I will be making this my go-to dispensary to get my medication.
I love this place! The people are so friendly, and there's never much of a wait. Alexandra at the front desk was all smiles.
Closed a clean 10 minutes before their advertised time. Over an hour before state dispensing stops. Have the door locked and are turning customers away. Completely unprofessional. Trulieve is quickly becoming the worst dispensary around.
Staff is great and usually has a better selection of products than locations over on the mainland
Everyone is always helpful. Especially the day Parker helped me. Thank you all for making things easy and knowledgeable.
Smallest store I've seen. But nice staff. Only 1 customer ahead of me this is a sleeper store if you ever need one.
I only give four stars because sometimes oftentimes unfortunately the service is pretty slow in and out I'm not sure if it's lack of Staff or what it's frustrating it's not often busy if ever when I'm there and it's still tends to be quite slow even with Express other than that I love this store very very happy they always have an incredible selection to particular staff on the beach is really nice and very chill it's a nice little location it's not hard to get to or find I recommend four out of five
I try to hit this dispo for the simple fact that it's less traveled. This means quicker service and a better selection! Trulieve is the best bang for your buck you'll find.
Love getting my flower an everything else. The 1 thing I can’t figure out is why it takes so dang long to get checked in then wait another 10-15 mins to go to the back an pick up what u need, otherwise great service . I will say the lady did put me into some really good edibles the thc/cbn are wonderful for sleeping. Love how it’s hidden down on Clearwater beach also easy an convenient when ur in the beach already.
Usually great, been going for over a year, last 3x understaffed and long waits, insulting when you know how much money they are making to understaff. Last time it was computers plus understaffed. If you are here for your patients put your money where your mouth is and staff up.
Can't say enough about this location. Very knowledgeable customer service. But one person stands above the rest. Scott, I sincerely believe you have changed my life. You're the best there is, it's plain and simple. You wake up in the morning and piss excellence! I'll definitely be coming back. 🫶
By far the best staff and product in the area. Prices cannot be beat
Of all the Trulieve Dispensaries in Clearwater this has to be my favorite. The employees are so much fun, and always get it right and if they don’t they will fix it with a smile on their face. Also most important to me the dispensary is clean and welcoming.
This store was so professional so clean and it was or they all professional and clean but I found myself not spending as much money on the beat side as I did on golf today I don't know what their franchise different which I doubt very seriously all the price is looking to be the same but I love this store it was worth my money depending on what you purchasing
Michael and Erika are the best. Never fail to go above and beyond to make my experience at trulieve the best it could be.I purposefully drive further to go this store instead of other dispensaries cause the staff is so cool.
Staff were friendly and nice.
I am writing to give an amazing review for the representative from the Trulieve call center. Rob was fantastic and absolutely amazing. So very knowledgeable and friendly and best of all provided superior customer service. This is also the best Trulieve around and they provide excellent customer service as well! Definitely my favorite store.
The service is top notch but I have to take away a star because of the cleanliness issue. Those seats in the waiting area are disgusting and need to be cleaned. I wouldn't sit in any of them, no matter what. Put a little TLC into cleaning the chairs and floors.
Very professional and had the supplies I needed for my surgery. Everyone was very nice.
Awesome staff all around every time 💯
Always a wonderful experience. Kind and helpful staff. Highly recommend!
Erica is the most thoughtful caring compassionate customer service associate I have ever been so professional and such excellent service. I don't want to forget Michael he is such a delight excellent customer service and such product knowledge this guy knows his stuff. 5 STAR ALL THE WAY. THANK YOU ERICA AND MICHAEL. YOU HAVE EARNED A TRULIEVE CUSTOMER FOR LIFE.
Danny & Ali provided me with phenomenal customer service experience. Keep up 5 star customer service and I will keep coming back and tell everyone I know the only dispensary worth going to In Florida TRULIEVE. GREAT Job TRULIEVE CLEARWATER BEACH FL
Michael was extremely helpful and friendly thanks for all the help
Used to be best operation in Tampa Bay Area. Unfortunately, purities and quality have dropped like a stone.
Slow Slow...so slow.The employees I've dealt with there act arrogant towards me for some reason. They have attitudes also smart a** comments. Too many other dispensaries in the area to be acting like a PLUG.
Always a good experience and great customer service....
I like to go there all the time love the staff
They have the Best staff always smiling and makes you feelWelcome and they are very helpful if you have any questionsThey are ready and I greatly appreciate each and everyone.
Expedient, knowledgeable, friendly service. Tori was fantastic. I smell a promotion in her near future 💯
Best store I've ever been to. No wait time. Lots of products. Different products from the rest of the stores
i had the pleasure of getting questioned today by a tylor a guy who lacks both tact and integrity. they forget to give me my change. he spoke to me in a demeaning manor and with disrespect. i know it’s hard to find good employees but please stop hiring garbage.
Alec (hope i am spelling his name right) went above and beyond! Totally fantastic experience at this location. A+++
Alec was my consultant today & is always bright & upbeat. His positive energy is infectious & you can always depend on having a great experience with him as your consultant.
Ever have a problem with their call center pay them a visit if you have the time they will be sure to get you taken care of even in person!! Heres the adress 13773 Icot Blvd Building 5, Clearwater, FL 33760.
Top notch. Very professional and very willing to help and inform new clients as well.
The only reason why it's not a 5 star is their buggy online ordering experience. If you want a better experience definitely walk in. They are super friendly, knowledgeable, and typically have a decent amount of products in stock vs. Other stores. And the wait times are typically under 5min.
What a great experience. I would definitely recommend this location to anyone. My sales person Scott Ramsey was for helpful and informative. Great job guys!
Super cute beach house feel. Staff is knowledgeable and friendly. The selection here is great definitely a hidden gem when you are in the area stop in.
This place is awesome. Staff very friendly and helpful. Would highly recommend this location to all truliever's.
Great service! Very kind/friendly, informative, & helpful staff. Keep up the good work!!👍👍👏Note to the higher-ups: please continue growing the PHENOMENAL Cultivar Collection....more, more strains....keep them coming 😁
Nice little store sure did me a solid. Love you guys!
I can't say enough about how great this store is. The staff is always friendly and super chill even when some of the customers aren't; I wish the other Trulieve stores were as professional as this location.
This is a Great Location. I went on my Birthday & Angel helped me & was very nice she took that extra time that helped me have a better day. Also Brian the Manager hooked me up with a New Trulieve Jacket they both made my day. I truly appreciate the way they cared. They both are an asset to Trulieve & I hope this review get to someone that can give them a pay raise or something because they are the ones that keep people coming back. Thanks again for all you do. Have A Blessed DayGratitude 777
A+Thank you.Appreciate all you guys.Staff are always nice.Caring and understanding staff, I appreciate those that genuinely look after others well being.Great products, super staff. If you have a big vehicle you might want to park on the street there’s 4 parking spots usually open. There’s a parking app, they will find you if you don’t use the app or the kiosk that’s pasts the bar next door.
Good location always has more product in stock than all others around town. Most all the staff are A+ except for 1 employee I had an issue with couple months ago but there hasn't been an issue since. 👍
Super friendly. Always have what I want and more!! Thanks!!
It's unfortunate when a business, or its associates, forgets customer service. It costs nothing. If they can't do it genuinely, ACT (the ol fake it to you make it)! It can be implemented from day 1. If it's not being met to YOUR expectations, hold them accountable. Couple of coaching opportunities, a couple more documents then replace the associate that's not delivering. We get it, you're making $ & we know you're not going to do anything price wise to help the patient (until some more competition shows up- don't think we won't forget these times) sooo maybe we can get some customer service? I would generally include your associates name in this review but there's no need for that. Care to drop a pin and I'll swing by to let you know how we can implement these procedures and policies? I heart holding associates ACCOUNTABLE. Or I'll and whomever else will go elsewhere. Lol not a threat... cause I certainly left without purchasing and went to.....🤙🏽
Always a wonderful experience. Kind and helpful staff. Highly recommend!
I’ve been to many Trulieve locations and this one is horrible. No one says anything to you or even looks at you when you walk in, employee gives me a hard time about a faulty product of TRULIEVES that I’m returning, and the wait time is atrocious. I’ve heard more excuses about the online ordering system than any other retailer EVER! If your a business and your having problems you don’t just tell the customer “oh well our online system isn’t working again.”You guys are making millions and you seriously can’t get an online system that works? Something doesn’t sound right to me. Please quit blaming technology for your inability to make decisions to further scale a million dollar company. I won’t be coming back here ever. I liked driving to the beach but I’ve got a curaleaf right near my house that is friendly and accurate.
terrible customer service and wait times. never had a good experiance at any trulieve let alone this one. There is absolutely no excuse. Surterra ,fluent, curaleaf all run the same business with no issues and much better product.
Truly for Clearwater Beach may not be your biggest store but it is definitely one of your best the employees are very knowledgeable very polite and quite accommodating. They're stock seems to be kept good they usually have what you want.
Great service! Very kind/friendly, informative, & helpful staff. Keep up the good work!!👍👍👏Note to the higher-ups: please continue growing the PHENOMENAL Cultivar Collection....more, more strains....keep them coming 😁
This place sells light deps for top tier flower. Very bland no smell type flowers...not cured correctly
Very nice in and out! This location had everything I wanted in one stop! I think this place will be the go-to when at Clearwater Beach.
Love this store! Always gives me a great excuse to go to Clearwater Beach for a few hours.
People were friendly. I really liked the location however, one of my prerolls had nothing in it. And unfortunately I'm from out of town so couldn't bring it back for a refund... kinda just feel like I should be able to trust that my item is actually in the package and not be shorted on my amount of medication for the month. And have some other kind of way to retrieve my missing item even if I can't drive 3 hours back to that location.
I had them refund part of order and i have asked them to remove what was not purchased from my prescription, 5 days later after an email and another call still has not been removed and they also have no way to call the store itself because you just get transfered to a call center. I will raise the stars in my review whenever they feel like addressing my issue.
Trulieve is always the best we take trips to beach and always stop in.
Never really wanted to write a review on this one because I feel like it's my secret spot. On the other hand they do deserve the shout out. Thanks guys, always a good experience.
They are quick and very knowledgeable. Best all they have patience with you.
I made a random comment about China being evil and Liz just ignored my insensitivity. Cool place and excellent staff.In my defense, I had a great joke in my head but I only ended up saying the QR invented by China is evil part. Now I don't remember the joke.
Shorted my pick up order and will not reply to me in order to get it corrected. Basically stealing from patients. Just what I have come to expect from this horrible company! Can't wait for the reply to tell me to email customerservice@trulieve.com That is funny because I have messaged them 5 times there and have gotten nothing back. Trulieve HATES its patients and only cares for profits!
Amazing experience! Ill definitely be making the drive. Thank you Trulieve ❤️
This is the best Trulieve I have been to. Trish is friendly, easy to talk to and has amazing customer service. Great experience. Always great products. Jenn R
Very quick friendly service! Thanks guys
This place seems to be better than the rest, maybe because it hides on the beach. I would give this dispensary and or company more stars if the product they advertised was in stock on a consistent basis. Due to the lack of options I am giving this place 4 stars. Service here is amazing, great staff and everyone is quick.
One of my favorite Trulieve stores service is always top notch...
I received notice my order was packaged and ready to be picked up. I drove the hour to the dispensary to pick it up and when I arrived was told only half my order, the two waxes; not the 6 1/4s of ground flower i ordered as well were ready. They couldn't give me the flower cause my limit was up until the next day (monthly allowance) when I could drive the hour back and pick it up no problem. The drive was a waste the gas was a waste . All because the system trulieve uses doesn't watch your quota. You find out the hard way after you get there that the order they said was ready to go is actually only 2 of the 8 items ordered. Trulieve you fail...
Love how fast you can get in and out usually in know time....
First visit. Very helpful. Great customer service.
Nice store, smaller than the St. Petersburg Trulieve, but perfect for it's location. No waiting. That was nice.
My favorite dispensary by far!Great customer service!!They tr a at you like family!!
This is a really good place the folks are very knowledgeable, least expensive highest quality of all dispensaries
The people at Trulieve are a step above the rest. I don't know what I can say on here legally speaking. All I want to get across is how amazing they are. Their shared knowledge of the product is spectacular. They can help you get the right medicine depending on what ales you. Not only do they have top tier ish but they also have a phenomenal variety of it. I particularly like the 900mg CO2 extracted Truclear syringes because it's better for my wallet lol Not everyone offers that by the way ;). Their Truground is great value! They care about the patients and develop professional relationships with each and every individual. They got great folks and quality product with online and delivery options. How can you not love them?? They are even located on the beach!! Did I mention the variety quality and value? Who would have thunk to have a loyalty program and discounts on our medicine? Thank you for being great! Danny and Ali are some cool cats 😎
Amazing store, and lovely tenders. Everyone is so polite and helpful I definitely love this location!!!
Great dispensary & wonderful & very knowledgeable staff. See you guys soon 🙌🏼✌🏼
Customer Service was on point. I was in and out in 10 minutes. I got a hell of a deal on half ounce for $50. Now that's what prices should be! The product is 🔥 I'm so excited I will definitely be back and wish I had got the full ounce 😄
I try to always use the Clearwater Beach location. I’ve had the pleasure of having Faith help me. She always answers all my questions and is very helpful if I have a return!!
Awesome staff all around every time 💯
I have been to Trulieve in Tampa, St. Pete, and now Clearwater. The Clearwater location is a true top notch establishment. The women who work in there were super friendly and knowledgable. I was very comfortable in the office. The office was clean and spacious. It was well lit and safe. It is also right next door to the beach and a lot of fun establishments. What more can you ask for? I live about 40 minutes away from this location and about 45 to St. Pete's and 30 to Tampa's. I would drive the extra 10 minutes to visit this location.
What can I say about Trulieve Clearwater except they are ALL awesome . Talking about a professional and friendly staff wow. They are so helpful and they dont seem to ever be in a hurry to rush you out the door. They always have time answering whatever questions may be on your mind and the knowledge they share is very much appreciated. I LOVE the Clearwater Beach Loacation! If you guys read these and see this .. I just want to say Thank you ! You guys Rock! On a scale 1 through 10 this place due to the amazing staff there is easily a 100.
Great little store. They have a few items the palm harbor location does not have that are worth trying. Start with the strawberry switchblade.
I wasn't impressed whatsoever by the knowledge of the employees. Their knowledge of products was very bad and when I asked questions they had blank responses or were rude. Not interested in returning.
I love this location, the Professionals, (Employees) who work here are very educated on all the products available, and always informative of Sales and Discounts available. The location is always clean and fresh, even the restrooms are very clean. A++ on costumer service and very down to earth, with common compassion for patients and thier families.
This is a really good place the folks are very knowledgeable
Best quality product in town can't wait till their prices come down
The staff are very professional and educated on my health needs. Their customer service skills go over and above! So glad we have one in Clearwater beach now!
I really like this location! I come from pasco county & it is well worth the drive. The staff is amazing, very friendly & knowledgeable! I will most definitely come back to this location again. Next time gotta remember my fishing poles 😎🐠🐬