MUV Dispensary in West Palm Beach, FL

G was so awesome and informative. She met me at the door knew , greeted me by name.She was the one that put my order together.And when she was checking me out , answered a lot of my questions being a first timer. I would come back every time I need something because her customer service was so outstanding!

UPDATE TO MY PREVIOUS REVIEW (WITH ORIGINAL EXPERIENCE BELOW): I am updating my original review after completing MÜV’s complaint process. After weeks of review (5/15/2026 - 5/30/2026), customer service stated the store has final authority in these matters. However, at no point did the store contact me, provide an explanation, or take responsibility for what occurred. The store’s explanation indicates the order was canceled because the allotment appeared unavailable at the time of fulfillment. However, this does not address a key issue: the order that was being fulfilled was canceled and recreated through customer service after I was instructed to cancel and replace the initial order by the delivery team. That context does not appear to have been verified before the cancellation occurred. Regardless of internal process, no one contacted me when the issue was identified. A simple confirmation call would have clarified that the order had been recreated by customer service and prevented the allotment issue from escalating. My order was not fulfilled, and my allotment remained blocked until I discovered the issue myself by reviewing my registry. I then contacted MÜV customer service, who confirmed the issue and corrected it. Throughout the complaint process, customer service continued to defer to the store’s explanation, but no one addressed the communication gap or why I was not notified at the time of cancellation. The only outreach I received from the store occurred after I posted my original review. I was not seeking compensation only communication, accountability, and an apology. Instead, the resolution process primarily involved shifting responsibility between customer service and the store, along with an offer of complimentary products if I chose to change my review. Based on my experience, I cannot recommend this location. For that reason, my original review remains unchanged. ORIGINAL REVIEW: This was one of the worst experiences I’ve had with a dispensary delivery service, and I will not be returning. I had a delivery order scheduled and was instructed by customer service that the only way to modify it was to cancel and recreate it. I followed those instructions exactly, and customer service placed the replacement order on my behalf. After that, the order was later canceled due to an OMMU allotment issue. This occurred because the original cancellation was not properly reflected in the system when the new order was created. I was not contacted or informed at any point that there was an issue. The order that was being fulfilled had been created through customer service, but that context was not verified before the cancellation occurred. No one reached out to confirm details or clarify the situation before the order was canceled. As a result, my allotment remained blocked until I discovered the issue myself by reviewing my registry. I then contacted customer service, who confirmed the issue and corrected it. The delivery was then pushed back several days, despite the original order being placed and confirmed for that day. During this process, internal communication between teams was inconsistent, and customer service had difficulty getting timely responses from the delivery team. The only positive part of this experience was one representative in customer service who attempted to assist and provide updates throughout the situation. Overall, the issue was not only the system error, but the lack of communication and failure to verify or escalate the issue at the time it occurred.

Reagan went above and beyond to help me with my delivery order. Im in Hospice so i cant just run to the bank she showed me how to set up CanPay which is not a app its a website. I have one issue with MUV I only placed the order because it said it took credit and debit cards. And they dont have it set up so you to have cash or CanPay. Reagan is a very caring and sweet lady!! We need more people like her in this world i cant wait to see her again! And if she could get a raise, I would defiantly give her one!! She deserves it!!

First off...the ordering process at muv is a pleasure and straight forward...now to the best part.. delivery process was very straight forward...you are able to monitor the delivery process and my delivery driver David was an absolute pleasure..on time..friendly and very professional and polite..great job MUV...great service and professional staff and delivery process top tier...

An employee named David delivered to my house along with another staff member and they were both incredibly helpful! They even mentioned they have 7 cats (I also have one so it’s only natural among cat owners lol) so it was a chill and convenient experience. Anyways, I highly recommend their professional and friendly services. 😎

The delivery was flawless. Reagan was pleasant and informative. I asked that I be texted when they arrived so that my dogs wouldn't go bonkers and they followed my instructions, which was very much appreciated. This was my first timer requesting delivery and if I am in need of this service again I will not hesitate. Thanks Reagan. Merry Christmas!