Absolutely horrible wait is always more then hour long for a order that's been ready for 5 hours. Noone there to actually work or do there job
Waiting an hour and half for an order I placed online is ridiculous but I know it’s all corporate not allowing them to be staffed sufficiently. This needs to change. Thankfully the staff that is there is super friendly.
I give it a 4 cause everyone is nice but the line system is horrible and long doesn't matter if your ordered online. This is a corporate issue because the employees are just there to work how they are told. Lastly my pre roll was not rolled properly also when i opened it to wrap it in another paper i noticed the flower was moist. Gonna stick to AYR lol
This is my favorite store, Kendra always treats me so good.they never give you a hard time. And they are so fast.
Another pleasant visit, as always. People think it’s dumb I drive past the Lakeland one, and drive 25 minutes to this location in Auburndale. Yet every single time I’ve come here I’ve been treated with kindness, respect, and smiles. All things the Lakeland one is lacking.Thanks again for hiring staff that aren’t miserable and mean!
No sense in ordering express, or pick up. It’s all the same as walk in. Takes forever to get seen. They think by putting chairs inside where u buy flower is fixing them taking forever but it’s not. It’s not just this trulieve it’s been every trulieve I’ve been to. Great products but you get just as good products at MUV with less the hassle and twice as fast.
this location has the best service and friendly employees. shocking to see a trulieve doing so good. it feels like a fever dream
Outstanding customer service. Great deals, very knowledgeable staff.
I've been going here since I've gotten my mmj card, and I have been satisfied with every transaction thus far. It gets busy at times, mostly due to short staffing, but I've never waited longer than 30 minutes. The atmosphere is pleasant, and water is available. The staff is friendly and knowledgeable. The prices for flower are the best I've seen.
This was my second visit to any Trulieve dispensary. Once again, I left without purchasing anything. I came in and specifically requested a 1-gram sativa cart to use with my existing device. They did not have this simple and popular item, but were trying to sell me something else that I didn't want or need. However, the young lady was very friendly and welcoming. I appreciated her customer service skills. For that reason alone, I wish we could've done business.Also, there is customer seating way too close to the sales desk. Some random dude kept putting in his two cents and suggestions. It was really annoying and highly unprofessional. You should move that seating. This is still a medical facility and HIPAA laws apply.By the way, I went to the dispensary next door. They were able to fulfill my needs with no issues.
The “line” system is completely unorganized. I do not mind waiting in a long line but the crew working has no idea how to function under stress. And by stress I mean 2 people waiting
I love this location. Everyone is super friendly and helpful. Sometimes they get busy but it's cool. Always a good deal on flower.They always offer you water.
Worst experience I've ever experienced in my life worse weed store I've ever seen in my life definitely a one-star if I've ever seen a one-star I will never go back to any true leaf ever again thanks never again will I ever ever go back 👏 what they did to me was just wrong in every way... and those around me to the point where I had to say something 😲 never again Ive spent thousands of dollars there never again will you see me or a dollar of my hard earned money...
They have 20 kiosks inside so that when you get there, there is a 30 minute wait time if 2 people are getting served. To me that makes absolutely no sense. No apple pay either but they have the machines. I bought 20$ of green with a card, Total was 25.50. or 20$ with cash is 20$. Withdraw 20$ from ATM 23.50. good service overall
Quick service for express pick up. Some dispensaries it seems like online check in doesn't cut down time because you may still wait 10-15 min after they tell you to see the truhost via text.
always amazing going in….The lead Abby and the associate Kendra are both amazing but I want to shoutout Abby specially... A lot of people talk down about Trulieve because of their quality of products not matching the pricing... But Abby really knows her stuff... She recommended me products that will make me go back just to purchase those recommendations alone and she also made sure to not break my pockets either... She’s extremely knowledgeable in all types of situations people run into with the program… I almost gave up on MMJ because bad quality batches I was running into elsewhere but the employees here really have made me reconsider my decision and I will continue to have this dispensary be my go to. Thanks Abby & Kendra!!
Great visit, knowledgeable staff and kind on top. You can tell the staff takes interest in the products they serve and the customers they serve. They also have a pretty nice selection of flower (even more then some other places I've been 😬). Overall I'd recommend this location to anyone in the area
Favorite location! Customer service is top notch here at this location. Staff is very informative and kind. Amanda was very knowledgeable and patient!
Everyone at this location are absolutely AMAZING! Lindsey, Abby, Gregory, Alyss, Amand, Eric, and others, are definitely top notch with their knowledge and customer service. Always friendly, always awesome! Go check them out today, I promise you won't be disappointed!
Amanda was such a great help!!Lovely location. Super helpful and awesome staff, i had an excellent time and will be returning frequently
I love the staff everyone is awesome 👏 Tony is awesome 😎 The girls amazing. Very respectful and knowledgeable 🙂
Great and friendly staff! Great prices and daily deals. My favorite store!!! I recommend it!
Alyse I remember the most. She was very sweet and helpful despite her experience only being as much as a week, at the time. She seemed like she is getting the hang of everything quickly, she’s very relatable. I’ve been coming to this trulieve in auburndale for about a month now, and wanted to switch stores for a little while now it just didn’t feel welcoming but once she started working here she makes me reconsider my decision. And I have! She’s the new beautiful face of the front desk for me and she makes it more attractive to come back to. Thanks trulieve for starting to hiring more people that seems to care more now.
This location is the best! The employees are very friendly and helpful! Valerie was patient and really knowledgeable on my last visit! Will definitely be returning!
Stock is good but it's a smaller location and the wait times are bit longer. The staff is very friendly and always talkative. Also pretty knowledgeable.
Trulieve has excellent flower and they always have discounts/deals going on. This Auburndale location is convenient, quick with walk-in's and pick-up orders, and the staff is friendly.
Much faster than any Trulieve I have been to. Employee was nice enough to bring me a water out since we pulled up on e bikes and it was hot. 🔥Products. Bubba Kush and is one of my fav indica they have . Always watch for it to come in the ground 7gs for $25 SICK🔥🙌🔥🙌🔥🙌
Very friendly staff glad they keep opening locations closer to home!
Another great location this one even closer to me
So happy to have a Trulieve so close and to feel so welcomed from the start with my favorites Ms. Kayla and Mr. Eric!!! Both Kayla and Eric always rememeber me and super friendly, definitely a great asset for Trulieve! My budtender Ms. Valerie was so friendly and helpful. I can see this will he my new number 1 location. (Sorry Bartow still luv yas)
Happy I got something in my city and close enough to my home... and love TRULIEVE quality is best so far around Polk