I had one of the most unprofessional experiences I’ve ever had at a dispensary. I placed an online order for pickup and received a message from a manager named Austin saying my medical card was expired, even though it clearly does not expire until 01/31/2026. I responded and explained that I simply haven’t received my physical replacement yet—but the card itself is valid. He never replied.When I came to the store the next day, another employee named Tori handled my order and was extremely rude from the beginning. She insisted that my valid ID wasn’t enough and made me log into the state system on the spot, something no other dispensary has ever required. The way she questioned me felt unnecessary and targeted. Then when my boyfriend walked in, she immediately asked for his ID even though the order was under my name, which made the situation feel even more discriminatory.I left feeling disrespected, judged, and treated differently for no reason. This location seriously lacks customer service, professionalism, and proper training. I will not be returning unless they address how customers are being treated. For context, I am black and my boyfriend is Chinese.
Tori was a pleasure to work with from start to finish. Her professionalism and positive attitude immediately put me at ease. What truly stood out was her patience and active listening skills. She took the time to fully understand my problem without rushing me, which made me feel genuinely heard and valued as a customer.
I had such a pleasant experience here! Tori was the one who helped me and she was so thorough and clear which I really appreciated, she made me feel really welcome and made sure I understood everything she explained. I will def be going back soon!
Amelia, Alex, and Tori were absolutely amazing. Did everything in their power to make sure I was comfortable and happy with my order and made sure I got the most banged for my buck. 10/10 All day!
Victoria was simply AMAZING!!! I LOVE HER AND THIS PLACE SO MUCH!! super helpful and VERY patient with customers. She answered any and all questions I had about my medicine. Thank you so much torri!!
Amelia was super sweet & very knowledgeable as well as the other staff present. Groovy but professional vibe. Well done. Will return - often 😊
I absolutely love coming to Green Dragon. They’re so nice. They always help me with everything I need help with I get easily confused and they’re just so awesome and I recommend anybody to come here and ask for Tori or Austin Tori is my favorite and I come to her all the time and she knows what I like and she picks out my good stuff and it’s just a good placeLyss
i came in recently for my first visit! i had amazing service. there was a 40% discount going which i was impressed by but even more excited about my 50% new patient discount! i love the available selection and am excited to try out more products in the future
What! This place is amazing. Tory was great. She explained well my questions on the products. Thorough with applying possible discounts. Polite and pleasant to talk with. Place is clean and bright, easy access Please come here!
Loved my experience here today, not only was the sale fire, the 2 employees were spectacular I just suck with names 😬 sorry yall! But they made the experience! Best concentrate deals I’ve ran across to date, 80$ I paid today for all this product, mind you not on sale they were 40$ each 😅 and the product itself was fresh and beautiful! Pretty large variety and all of them were in stock which was refreshing! 10/10 recommend! I’ll get back to you when I try any other forms of thc from them! 🖤
Best in town, always having deals and wonderful customer service. Highly recommend.
Good place first time and Amelia was super friendly with a big welcome smile and helped me out with everything I needed she did a amazing job. I recommend the everyday flower is fye.
The staff were super friendly and helpful, and they have amazing discounts. I highly recommend!
Very cool new place. Ye is the best and I will definitely be backGood selection, good prices, great umm...Product. I only regret taking so long to stop by.
The staff at this location are extremely helpful. As for the products, you won’t be disappointed. They have the some of the best flower in the city for sure. 🔥
I am new to this whole experience, I have shopped a couple of others. It was uncomfortable for me.From the moment I entered the Green Dragon on 103rd in Jacksonville florida, they made me feel welcome. Explaining everything cheerfully.I have enough on my plate atm. Thank you for the exceptional experience. I wish I could remember the name of the amazing young man and woman who helped me. I tried to remember. ❤️
I just left green dragon and had an awesome experience . It was my first visit and not only were the deals great but the service I received was awesome . Left there feeling extremely satisfied and like I walked out with a great deal . Thank you !
The staff is MOST excellent here. Very helpful and able to explain differences in products. Highly recommend this location to everyone. Flower and chews are awesome. Look forward to bringing my business here again and again.
First, I’m here and they made me feel comfortable and what is your name Austin and Al did a great job. Thank you give them a raise.
My First Visit Was Awesome ! Algernon Was So Nice An Helpful I Love you guy discount a specials . Thanks again
Amazing staff and product selection, allmy questions were answered and the price was much better then the competition.
Great first experience. Fast, informative, super helpful. Great staff. Will be back for sure.
Great service and always helpful. Good deals and good bud. Worth checking out.
Amazing experience. I felt very welcomed & Corey & Al were so nice & knowledgable. Discounts were off the chain. I will definitely be back.
Great staff, very friendly. they take time to explain the different types of products. I would recommend this place to anyone.Love the product and they have awesome sales and points you can earn.
Staff is professional. Amelia is my Queen! VERY knowledgeable,and helpful. Maybe next visit, I can take you with lol. Thanks for making my experience feel like a welcome home.
Great experience with any associate working with me. Quick and easy. Friendly staff which goes a long way! I work retail so these interactions really count for me.
Helpful staff enjoyed my visitPrices are low but quality produc
I love this place. Their customer service is great, they are very friendly and give good advice on their products. Their prices are better too.
I love this location! Everyone is very helpful. Great prices. They always have sales going on.
I love this place I just recently just started coming here but everytime I go in everyone there working is very attentive and knowledgeable about every question I may ask. Great vibes and really great flower!
Really nice place , they were very personable ! They did a good job ! Nice staff and better than curaleaf. Reward system is nice ! : )
When I walked in, I happened to be the only customer in the store and every single one of the associates working there – Cory, Aubr(e?)y, Tiana & Amelia - they all were very friendly and helped me out with everything. Not to mention, I also was hooked up with the crazy awesome special of TWO CONCENTRATES FREE when I bought two – you're NOT going to beat that deal ANYWHERE in town, GUARANTEED!All in all, this is a great Green Dragon location and I really appreciate everyone who works here, excellent service! MUCH LOVE to you all and thank you💙☮️💯
I love green dragon. They are always there to help. I kinda drifted from others thanks to the senior discounts they have great knowledge. Just all around 💯
Great place to shop, always fast, staff is friendly , would def recommend to anyone who has their medical license. Shoutout to Briana! Always cheerful and ready to assist where needed.
The service is great they always make me feel appreciated and love very respectful the best dispensary in the city of Jacksonville ❤️
Associates are Friendly and Welcoming customers with Happy Smiles. Good promotions. Great prices and good products. Thank you Green Dragon for your services to our community.
This place has great prices, especially on concentrates. The staff is always super helpful and a big reason I come back. I also like how they actually have some good glassware for sale.
Devin and Tree are good people and always help me find what I’m looking for. Not a huge selection of products, but I thoroughly enjoy what they offer (and I love their prices). This is a relatively new dispensary, only been open for a few months. Definitely worth dropping in, you may find your new go to.