Gabbie was so helpful in getting my order changed and offered all her expertise on the products. She also helped with discounts & redeeming points. Thank you!! 😊
Kameron was a delight from the moment I walked in and gave me a great recommendation. Love the products here. So happy this location opened
Worst customer service I have ever experienced at a AYRor any dispensary for that matter. I will not return to the Palatka store after the level of disrespect I received from employees in front of other customers. As soon as I walked in the door cashier 53285 had the worst attitude. I would say her name but she didn't have a name with her name showing which I'm sure is against the law. I was already not really happy with the customer service after I realized that I had lost thousands of points that employees never told me about until a couple weeks ago and I've been working on getting my points down. I had thousands still to spend that hadn't expired yet but once those are done I won't go to any AYR dispensary.
I love the assortment. The customers in there are always so smiling and happy (I wonder why lol). The employees are always so courteous and happy to explain things to me again.
The customer service here is always exceptional. It makes me wonder if there is a campaign coming from corporate for it. They really do care and they're always a pleasure.
Everyone is always so nice and welcoming. They really care about helping their patients. They have quality product and great prices. Tasia is so helpful and knowledgeable.
Got there at 8:20 today thinking I would make it after work cause Google said it closed at 8:30, unprofessional. Way of “making it right” is a 5% discount… seriously save your money or shop elsewhere place is extremely unprofessional. the flower from here is average at best overpriced and never on weight.
My sister and I were driving down Bird Rd and thank goodness there was traffic or we wouldn’t have seen AYR haha. The staff was so nice and super helpful since it was our first time they really walked us through everything they offered and answered all of our questions. We bought a couple of items and are super happy with our purchases and the customer service we got
Paola was awesome. She went above and beyond and even let me know how much was left on each prescription. Great experience overall. Paola, you are appreciated.
Maria J and lucci were really amazing , walked in and even though I already knew what I wanted they were there to help and further knowledge me on my choice. Recommend this store to other just because the service is fantastic.
LINSY is always so helpful and knowledgeable! She is a delight to interact with. I love coming in to Ayr, honestly the staff there is the best.
(´・ω・`)/~~Kevin is excellent; I went in today.Fast service always!Every time I go; everyone is super helpful. Clean place and cozy.Thank you so very muchヽ(●´ε`●)ノ
This is my go to spot based on the perfect combination of location proximity, calm environment, friendliness of staff & excellent, fair prices/specials. No one beats AYR on speed of fulfillment either during operating hours. Plentiful parking is also an amazing perk.
Lucci was very helpful and kind. Love the vibe in here and happy with the products I purchased. Will definitely be revisiting this location soon.
I would recommend this dispo to everyone I know, the staff is welcoming and professional. Maria J. was extremely helpful and the products she suggested were fantastic for me. I’m 100% going back and if you visit ask for MJ 😉
Great products at an unreadable price and super friendly staff. Truly superb dispensary. Thank-you to my most recent budtender Paola, amazing kind young lady and very knowledgeable.
I purchased a couple eighths yesterday two of them were short by .3, which is pretty usual. I rarely get a full eighth anymore than today I go there and I open it in the store and see it look short so I weigh it at my car. It’s 2.7. So then I go in to return it, and I have to wait an abnormal amount of time while they call the manager, who, apparently enforces their own policies, because they’re not the policies of corporate. No other location operates like this. They don’t do refunds at this location so they get permission to do one refund and they tell me literally 10 times that if it’s short again, they can’t refund it so I say OK I’m gonna go get my scale and weigh It infront of them, I do so and it’s .5 short. They refused to refund it even though they know it’s .5 short right in front of their face so essentially, I was robbed by AYR to my face I went in there I gave them currency for a product that I did not receive. If I had to guess what they really have is an employee theft problem, which isn’t surprising when you allow people that use the product to work there for $12 an hour they can’t even afford to buy their own weed. I’m sick and tired of not getting what I paid for. I took a video of me weighing it out And them telling me that they can’t give me what I paid for Hopefully I can upload it here. If not, I’ll take some snapshots of the video and show some pictures. This place definitely needs new management..
I love coming here! Whether you deal with the lovely, beautiful and sweet Lindsay, or the honest, caring and kind Kevin. This place is awesome. They have fantastic deals, and I feel like they treat me like family. I urge you to come get your medicine at this dispensary if you have the opportunity.Just love coming back here!! Paola is the BEST!! Sweet, informative and honest. Great place to come and receive amazing customer service.Back to say that Paola is still rocking the service badge with a smile. Again, very informative and I appreciate it.
Excellent service, had to highlight Paola for her professionalism, magnetic energy, and expansive beneficial knowledge. This is the top of the line business. Will recommend to everyone I know.
Fantastic staff and, fantastic product. Every time I go in there it is such a positive vibe, and they are always very helpful! Any questions you have will get answered in depth!
Had a great experience with Paola. It was my first time here she explained everything and gave amazing suggestions. Also, lots of opportunities to get points and money off. Highly recommended this dispensary
The team here are super sweet, kind and most importantly knowledgeable about their products. Really love coming here because they know me and they always have suggestions of strains I may like. Thanks guys for being awesome!
Amazing service , great feedback on products and smells great as well as clean
I love coming here! Whether you deal with the lovely, beautiful and sweet Lindsay, or the honest, caring and kind Kevin. This place is awesome. They have fantastic deals, and I feel like they treat me like family. I urge you to come get your medicine at this dispensary if you have the opportunity.
Had a wonderful first time visit with Lindzy and loved the customer service skills and personality !! But mostly the fact that she could identify all the different products and feelings and what they were good for medically !
Paola and Kevin are always great to deal with and answer all of my annoying questions which is why I love coming here!
I LOVE THIS PLACE literally my favorite dispensary. Always taking great care of you!!
First time visiting since they changed from liberty health and honestly they were super helpful and had great vibes. Plus the deals for 7/10 were insane so definitely recommend
Friendly staff great environment. Some other dispensaries check you in and make you wait for a long time. I feel like this store actually respects people's time and they have great prices
Linsey is the sweetest person ever it’s always a pleasure to enter this location and get attended by her, She’s professional, friendly and knowledgeable—- Can’t forget Paola the supervisor for this store she is very caring and truly knows how to treat the patients that walk through those doors. Thanks ladies for the hard work and dedication you put in to your jobs.
The staff here are nice, and knowledgeable...the quality of the products are ok..however I see sales for items 3 mos past their packing date .and none sale items months past packing dates too...fresh is best..right? Ijs
They are always in stock with items that I enjoy and they have great deals!The staff is nice and welcoming. Today Sandy & Paula helped me and they were knowledgeable about the products. I know I can always come back and have a great experience!
I have visited this location while my man buys here.I already bought medicine from another store (different company) waiting for it to run out.Did sign up for their rewards program and WOWI am already getting 20+ spam emails from hello fresh and a bunch of other sketchy companies.Many look like phishing emails.I did peep the products and my man is happy with them. I will definitely buy my medicine here.But the spams is totally 2004 mentality. Not 2023
I came to this location about a week ago. I brought my friend with me because he had recently had lost a finger and he has been going through a lot of pain and his doctor recommended that he take some THC or CBD tinctures however, as soon as we walked in we weren’t even greeted on top of that. The gentleman that was assisting me was super super rude and nasty and strictly said I couldn’t speak with my friend regarding any other products which I completely understand. It’s the way that he delivered the message. I don’t know how to explain it best here, but let’s just say he got an enjoyment of just saying that to us, and I felt super uncomfortable, considering the fact I work in the industry and I don’t treat my patients like this . I am very disgusted with the way we were treated. I immediately asked for my identification back, and I walked out of the store. I still go to the other, liberty health locAtion further south which is closer to my house. They are very nice and friendly and I have ZERO complaints everyone there is great . I respect the rules, but this employee was very unprofessional. I would never bring anybody here ever again, even if I was offered free products.
Professional staff. Very knowledgeable. Excellent customer service. Top notch facility. Plenty of parking available for all customers. Highly recommended!
Just saw a patient make a scene and gave the employees a hard time for not being able to shop for their non- medical card holding friend. They said they would be leaving a bad review so I decided to leave my own honest review.I have been coming here for years and the customer service is amazing, everyone is always friendly, knowledgeable and willing to help. The products have gotten better throughout the years, but it’s the amazing deals that keep bringing me back. I’ve never had a bad experience which is why I am convinced the bad ones are just disgruntled and entitled customers!
I love how friendly and helpful the employees are at this location. Makes you feel very welcome 🙂
This is dispensary has become my favorite to this day. The prices are amazing, cheaper than all others! The variety of labels they have is a great one!
Reynaldo and Kevin, thank you for your help today! Reynaldo and Kevin were attentive, very knowledgeable about each product, and were very patient and kind with me. I have been shopping at Liberty Health for quite a while now and I’ve never left the store feeling more pleased with my experience. Thanks again! 🙏🏽
excellent service 👏 aight quality for the price average prices for a eighth 55 r lower
Awesome service! Very nice, willing to answer any questions, patient and overall great service. Love the lobby area!
I like going to the one on bird rd. People there are very friendly and always helpful as to you picking your products.
Great vibe in there! Raynaldo was very nice and helpful
Misleading advertisement, false pricing to draw you in, unapologetically deceitful socially and mathematically inept manager and cashier trying to scam people who won't take the time to calculate their total and not take their word because they purposely fudge prices in the calculation of the total in hopes that you don't catch on. That's why they don't allow phone usage just in the lobby. Almost was scammed out of $40 had I not done the math in my head. Even after correcting the cashier who ended up supposedly being the manager would not complete the transaction without trying to force an admission of guilt on my end when he's the one falsifying an entire business interaction. Go elsewhere if you respect yourself and demand the respect you give others in return. If you like being just another cow to milk for cash by some lowlife community appropriating braindead losers then be their guest.
I love this place. If I have ay questions or concerns about a product Reynaldo explans it to me and offers other alternatives for me. Everytime I walk in whether it's Lindsay or Jose they always greet me with a smile. I also wanted to recomend the chocolate chip cookies....they are amazing! This is my go to place in Miami.
Product quality is for sure a hit or miss! I’ve gotten some great medicine & some absolute garbage. The price points are pretty fair overall but lean a bit high for some items. Customer service is also hit or miss. Sometimes they’re super nice but other times they look very bothered! The location is also a bit old & dingy. 2/5
If your NOT ordering from Liberty Health Sciences "YOUR MISSING OUT People" GREAT Deals on 1st three visits.
This is my favorite stop on my shopping day. I never have to wait,place my order online and they are expecting me.always friendly and a great inventory.everyone should give them a shot.you won’t regret it.
This is a serious review, if you care about your health don’t consume anything from this franchise. I went to buy indica flower for my anxiety and the sales person offered me to try some hybrid that according to him was inclined towards indica, I trusted him and bought a couple of items to try. I immediately went home to try it and as soon as I used it gave me the worst panic attack that I had ever had in my life, shivering, convulsing, I was on the floor for hours, it got me to the point that I was considering going to the ER. Next day although I was still sick, I went to see them to express my concerns about the product that they are selling to the patients and to let them know what terrible effects it gave me, the girl that was the manager at that point told me that there was nothing they could do, no exchanges, no money back and the most concerning thing was that she told me that there is nothing to report because according to them the people in charge won’t pay attention to this, and that I should try to contact them by myself.Well here I am contacting and letting others know that this is not a serious company. Go somewhere else if you have the chance to read this
First and only medical dispensary I've gone to. Sales associate was friendly and engaging but the girl with glasses manning the front desk was scowling at me the whole time we were talking. And they were out of all edibles AND prerolls 😭. I see according to these reviews they seem to be low on stock regularly? But that probably happens because the sales are awesome.
LHS has great quality products. I find that their store brand vape carts are stronger than others I’ve tried from competitors. I mainly purchase vapes, but I have tried their flower & concentrates & they’re also top notch. They have really great & frequent promos, plus a nice loyalty points program as well. Oh yeah, how could I forget. They’ve also got the best new patient discount out of all the dispensaries I’ve visited: 50% off your first 3 visits 🤩
To Whom It May Concern,On February 18th, I visited your store at 6827 Bird Road, Miami, FL and I made a big purchase of $686 Order#: 6982690 Cashier: 43903 @2:26pm.Before I payed my bill, I told the lady at the front desk that the wax had been very melted the last time I was here and I didn’t want that. She continued to talk to me and about her boyfriend’s birthday and gave me wax anyway, when I wanted crumble or shatter. I payed my bill and realized that the cashier charged me for the wax and it was melted, and that’s exactly what I didnt want. I came back to the store for an even exchange into a non melted product. I wanted it like it was advertised online, a ball of wax, not a melted wax in a container. This makes the concentrate almost unusable and I did not want that. I asked to speak with a manager and I was told they couldnt exchange it, even though the manager is not a smoker and had no idea what I meant. I asked him and he said this.He gave me a number to call corporate, and I was speaking with another representative who was equally upsetting.I can’t believe the customer service here. If they make a mistake, the customer has to deal with it?I spent $65 on a product that was advertised as a ball of wax but got nothing like that and payed for it. I am super upset and will never shop here again. Nothing was resolved and the whole experience was a horror.The names of the people I spoke were Jose Barros store Manager and Emily from customer service who refused to give me her last name and said the reason was because she feared I would find her on facebook. Is this the way this company handles business? Completely childish and unprofessional. It was extremely upsetting to have gone through this experience. The customer should be given better treatment, specially when they are good paying customers that just want to be treated fairly and get the product they payed for.I hope that you can do something about this.
Great place to buy any and all cannabis needs. The staff is super friendly and knowledgeable. Ask for Paola!
Incredible staff that’s extremely knowledgeable and takes the time to go over all the products and help decide what’s best for you. Amazing inventory as well! I definitely chose the best dispensary in Miami.
Love this place good prices good deals can’t go wrong and the girls there are super sweet😌
First time here, very nice and accommodating staff. They have a smaller inventory than other places but it didn't bother me since i got to try some things i haven't tried and got some nice discounts for first time visits. Experienced buyers may not find exactly what they want from their smaller than normal stock.
Your gummy’s are terrible compared with the gummy’s from Fluent down the street. Super slimy, all stuck together and with a chemical taste. I do like your sales and promos.
I am reviewing Bird road dispensary. They have excellent prices on quality cannabis products. Wedding Cake their best. Quality and price are great. However, they have very limited inventory. Not a lot to choose from so options are few. Please expand your inventory and I will give better review.The staff is chill and friendly and the building is nice. But you need inventory.
Natalie is amazing and relatable! Took very good care of us and made sure to inform us on our available first patient discounts. I told her I'd be coming back to see her. The flower ain't too bad either!
This has to be one of my fav spots when it comes to dispensary. Amazing deals all the time and Serenity is so sweet whenever I go amazing customer service always makes me feel welcomed. Overall an amazing place recommend it to anyone looking for a new dispensary.
Friendly unstructured reception…sorta weird but all good. It’s different that’s all.
Amazing experience! The bud tenders are very kind and knowledgeable of all product. I took my aunt, who is newly licensed and Paola took care of us and answered any and all questions my aunt had. Will definitely be coming back here for any herbal medical needs!
Everyone is super nice. Always has good sales. Paola is super nice 🙂
Went to visit tonight. I've been to the one in north Miami and that was a great experance. A young girl was working tonight, we could tell she didn't want to help us, that's what I felt like. she seemed bored by us, and only answered our questions very vague. shame really is all I can say. won't be going back. it costs nothing to be friendly and helpful.
This place is amazing. The staff is super helpful and friendly. A+++
Very helpful and knowledgeable staff. Nice variety of products. Overall, a great visit. I recommend it!
Came in with my mother who wanted to try medical cannabis for the first time. We were greeted by Paola who explained everything with a great deal of patients and Professionalism. Everything was clean and well maintained. Five 5 stars all around!!!!
Liberty Health on Bird Rd is my favorite dispensary in Miami. The highest quality and most fresh flower compared to other local dispensaries. Staff is also super friendly and can answer any question you might have. Tell them Scott sent you!
Prices are super low great staff always welcoming not like truelive wait in the car over priced carts ..all the papa herb products great ...highly recommend this spot
Usually in writing a review I have a particular employee that I'm referencing to however at this location, everyone is amazing!!!The girls are far more talkative/friendly than the guys but I get it & I think it's a super cute/protective vibe!As for products, the employees have great product knowledge & the value for value is by far the best on the market within the Miami area! Plenty of options & most importantly the "Disney effects" of customer service!Trust me, your money is worth every dollar they make, they are the Chick-fil-A of dispensaries !
The prices are excellent and Paola is always phenomenal. 5 stars for great customer service!
I was a customer here at liberty health sometime last week , my experience was okay, I went in and a young man named Alex was a great help, he recommended me a great product and was patient with me. I am very satisfied but when I got to the register , a young woman I think named Natalie or Natalia was very impatient and rushed me and gave me some attitude. It was very unprofessional and no one would like to see that at a front desk. I would rather take my business else where
unfortunately will have to leave bad review. The customer service in my opinion is not all that great. Not very knowledgeable about the product. I asked if I was still able to use a use coupon that ended in January for my birthday could not go within the month was sick with covid as well, they refuse to help a customer out, as per the manager (Washington).I will not be coming back here.
Amazing staff. They let me buy even after store ended up closing on us and still got my meds. Washington and Paula thank you so very much!
Premise well maintained, clean and atractive to the eye. Excellent personal
Friendly and knowledgeable staff. Great variety of products. Extra parking in rear.
I love this dispensary very clean and professional. Also the employees are very knowledgable. Love them
I hardly ever write reviews however, this one is a must. I have been fortunate enough to be assisted by the most lovely lady by the name of Bridgette two times. She is so kind, compassionate, professional, and very knowledgeable. She truly guided me through the process of figuring out what products would be most appropriate for my symptoms. Bridgette is an absolute pleasure to deal with. She really cared about how I feel and what products would be effective for me. Bridgette does not look at this process as it’s all about sales, on the contrary, she is passionate about helping people and ensuring that people get products with the most efficacy for them. I am very appreciative for all of her assistance. Bridgette, you are awesome!!!!!!Kind Regards,Gayle C
Flower is hit or miss in the past but thanks to new partnerships there is some new hope for you all. Seedjunky flower still needs some work but it’s what to expect from the first few batches. something tells me soon you will have a menu worth looking at. Staff is really nice and pick ups are efficient.
I had a great experience. Cassandra was very helpful and made me feel comfortable.
I love it here! The music is super chill but a good mix of genres. Kash was very helpful and took great care of us.I recommend the black bean burger.
These people make up excuses to avoid giving you a discount. The attendant spoke to me dry and rushed as if he owned the place and I was an employee. I do not recommend this place to any patient.
I love it here! The music is super chill but a good mix of genres. Kash was very helpful and took great care of us.I recommend the black bean burger
Love the vibesLove the atmosphereI feel like I'm in a movie when I'm there.Aesthetically pleasingI've done walk ins both times and got sat at the bar right away!This is an experience no one should miss out on!!
The absolute friendliest staff. They are always so helpful and make sure that I leave the store feeling 110% satisfied! Cassandra and Jose are always there for me when I need them. I’ve been to a few different dispensaries in SoFlo and none compare to LHS!
Fantastic customer service. Always very nice, accommodating, and happily willing to help and educate you on their products. Thank you.
Great customer service and prices are fair
Love there customer service very nice ppl alway on point with there stuff .
Wow this place is great large selection of both THC only and CBD only flower. Great prices and knowledgeable staff and some great old strains that are just better that back in the day. Friendly and polite
The associates are very helpful in assisting with your selection and purchase. Parking is a bit tricky, but nice establishment.
This is by far my favorite dispensary. Cassandra and her team are always there to help and educate you on what's best to suit your needs.
Nelson and David are extremely knowledgeable. They answer any questions I have about products. I recommend everyone try out LHS
Staff was very helpful and pleasant. Plenty of parking behind the shop. It was very clean and nice inside.
They need better Quality meds (flower) and less expensive concentrates. Customer service was good, management seemed a little pushy.
Great experience at Liberty Health Sciences, good prices and good service. The staff was helpful and David was great, very informative and cool 😎
It's always a pleasure to visit Liberty. Their staff is courteous, professional and knowledgeable. I gotta give it to them for Papa's Herb vape carts. They are amazing in quality and definitely can't beat the price. I want to give a shout out to David Nuñez for always helping and attending me with his 5 star service.
I think this facility has a great staff always willing to help and very kind. The products they offer is where they are lacking and could deff improve. Now I haven’t been to them on fridays when they get popcorn and is much more affordable so I can’t give my opinion about that yet but watch out for those strains with the numbers in them like A5 or etc. they don’t smell like traditional cannabis it’s a very dry leafy sort of bud & they also don’t hit great. update: Have been visiting more frequently ever since the online ordering started and it’s great, good deals on shake and have been seeing a bit more variety.
Went back to return a tincture bottle that was given to me with about a fourth of it leaked into the packaging that got my hand sticky and all they could end up doing was a ten percent discount on my next order so I ended up giving them a second chance and taking home some flower. When I got back home and checked it out it was a bit dried, horribly trimmed(adding weight/taking away from consumable product), and had a very dark color. I stayed optimistic and tried it out, at first I got a harsh taste and rough feel to the throat. On top of that the medical effect was just not anywhere close to surterra, trulieve, etc. It's honestly hard to grow something this bad I've seen first time growers have better harvests. I strongly recommend to not waste your time and money with this place.
Very rude people. Heavier set Hispanic guy making slick comments behind the door. Won’t come back here ever... half gram cartridge also only half way filled
Used the have good flower at a good price ($28 for 19%). Now they have low THC (under 16%) for $40 an eighth. Their call center is run by morons who tell you something is a Hybrid, then you get it an its an Indica - and there are no returns! I will go back to Trulieve...
First experience at Liberty Health Sciences was a good one. Helpful and friendly staff. Look forward to my next visit
I think this facility has a great staff always willing to help and very kind. The products they offer is where they are lacking and could deff improve. Now I haven’t been to them on fridays when they get popcorn and is much more affordable so I can’t give my opinion about that yet but watch out for those strains with the numbers in them like A5 or etc. they don’t smell like traditional cannabis it’s a very dry leafy sort of bud & they also don’t hit great. Basically at this dispensary you get what you pay for. There is a strain called MANGO, it’s my favorite but over priced for the amount you get.
Jose and David are always fantastic and on point. Great customer service and wonderful help. Can only highly recommend them to anyone. Get the Papa's herbs pax pods!
Location is great. Employees (Israel & Washington) are awesome but this place is a disaster. ‘No flower’ sign is up at least 3 times a week. Also, the older lady employee is extremely rude. This place is the most mismanaged dispensary in south Florida. Bud prices increased to equal other shops (8th used to be 28$ now $35-50) and loyalty points don’t go to flower. Overall quality of this place has gone downhill since opening.Update..no flower.
Most people do not seem to review flower very much in their reviews of dispensaries; either way I would like to state that I consider myself a seasoned toker, and have a more refined taste, but as much as I tried to keep a positive mindset I have to say this place has some of the lowest quality herb in town. Picked up blue dream & A5 (only ones available) and neither packed any kind of punch whatsoever. There is a reason why the price is so low compared to other places. You get what you pay for I guess.
This is my new favorite dispensary. I'm so glad I found it. They have lots of choices and the prices are definitely right. The service is excellent always with a smile. I can't wait to try more things from here. If you want flowers call and check first they go pretty fast there.
Staff is friendly and knowledgeable. Best product, best service, great experience. My favorite dispensary by far in Miami and now my only choice.
They keep deleting pics of my 3 leaking vape carts. That theyDelivered ! ! !⛤⛤⛤PLEASE VEIW 9 PHOTOS⛤⛤⛤Give me liberty or give me death...I'LL CHOOSE DEATH ! ! ! READ...Defective products, leaking carts., the worst chemical taste ever.Any good reviews for this dispensary MUST HAVE BEEN PAID FOR THEM !
They keep deleting pics of my 3 leaking vape carts. That theyDelivered ! ! !⛤⛤⛤PLEASE VEIW 9 PHOTOS⛤⛤⛤Give me liberty or give me death...I'LL CHOOSE DEATH ! ! ! READ...Defective products, leaking carts., the worst chemical taste ever.Any good reviews for this dispensary MUST HAVE BEEN PAID FOR THEM !