Surterra Dispensary in Brandon, FL
Based on 356 reviews
Scott P.
1726582697
Been in this shop several times. Quality is decent and prices are high. I would t recommend any of their outdoor. I do like the full spectrum distillate carts, but only worth it when they run 70% off. Big guy long beard is a putz. No sense of urgency. It's like watching a sloth dispense marijuana. Unapologetically. This would be my last resort before trulieve...
Julia W.
1726010567
Kam at Surterra Wellness in Brandon is always a pleasure to deal with. She is extremely well versed in all of the products that they offer for sale, is amazing at explaining the nuances of all of them, ....and is patient with all of the questions that we all have! She is a true asset to Surterra Wellness....
Elizabeth R.
1721566000
I have had delivery for couple years now and have been very pleased. You dropped your delivery recently to 100.00. But you don’t deliver to my house that is about 10 miles. I am 66. Please reconsider this. Sincerely Elizabeth royals.
Tyler G.
1721255113
My First time shopping here was an amazing experience. Great vibes once you’re through the door. My budtender Raven was awesome. She was beyond helpful in guiding me through available treatments.
William P.
1720575931
I deal with a lot of anxiety, and I turned to medicinal cannabis to help.I have had nothing but pleasant experiences and received great advice with the staff at Surterra.Come here if you value peace of mind and a no-stress process
Cindy O.
1719017987
Unfortunately, I don't remember the budtender's name that helped me on the 19th of June, but he was exceptional! This location is charming and definitely not like the big chains it seems. It was spotlessly clean, well organized and easy to find what I was looking for. I felt like I received personal attention from the moment I walked in the door. I did place my order online which was ready within minutes. I will definitely be back
Jeneva W.
1718926324
I had a great experience with Lexi! I was so grumpy and she was still a doll. I will definitely be going back here 🤗
Brandon L.
1718320356
Moss at Suterra Dispensary was amazing! They were incredibly informative, attentive, and knowledgeable. Moss took the time to answer all my questions and made sure I found exactly what I needed. I highly recommend stopping by and asking for Moss if you want top-notch service!
Luis L.
1716601551
First thing I care about is how fast I can be acknowledged, not attended to but acknowledged. Amber did that immediately as I walked in and was very helpful. Providing a seamless experience with great energy.Shame on the business for not allowing tips. People feel grateful because of the employees in your business as they are the face of YOUR business. Let them have some side money.It'll do you no harm. Also those pre rolls. Wow how bad can weed taste???
Ian
1715371252
Let me start by saying this is a 5 star review to Sky and all of the associates at Surterra who constantly show patience knowledge and professionalism any time I visit, which is often largely due to the people at the location.This is however a 1 star review for the company that has decided these associates are not allowed to receive tips, which is an industry standard. This is an awful business practice which will turn off both your customers and the great staff you have managed to acquire. There is no need for it and it makes me second guess giving you my business.
Cassandra B.
1714496294
Jalen was great in his delivery of information & knowledge of products. He went into great detail about their effects as well as impact to the individual (but confirmed they vary).
Gabriella R.
1713292256
It was my first time going to a dispensary. Nick was so nice and patient. He answered any questions I had and explained everything so well. He really made me feel comfortable asking questions. I really appreciated that. The prices were very good there as well.
Esteban T.
1713189258
They have a new hardware for the cartridge oils. I love them. And I love that I can just walk in or order them and still walk to get my order very quickly. I’m very satisfied with the new ways to service the customer.
Kristina G.
1710879450
Lexi did an amazing job help me with the products I wanted and knew her different levels of what I wanted and needed.She took her time. Will be back
Jordyn J.
1704479089
Nick, is always a delight to see whenever I come to the store! The knowledge he has on the products and more always blows me away, is also very patient with all of the questions I have. So huge shout out to Mister Nick and his amazing self, def the reason I come back to the Brandon store!
Jonathan O.
1703369605
I absolutely love this location!!! Moss and Kam have always been the biggest help whenever I come in. The two of them are always able to direct me to the perfect product I’m looking for and I always thoroughly enjoy what gets recommended to me. Run, don’t walk to this dispensary for some good stuff and wonderful service!!
Kim K.
1701981208
Surterra is my go-to dispensary. The staff is very friendly & knowledgeable, and the products are excellent. Nice range of products, flash-sales throughout the month & customer loyalty benefits.
Kaiya C.
1698503810
Love everything about Surterra Dispensary (Brandon) from the employees, welcoming environment, all the way down to the fun and educating classes (like the Terpenes class I just recently took!) which I hope they have many more of! Great quality bud and people! Cam and Lexi are THEE best, my personal favs
Robin M
1697763535
The amazing people at this location are absolutely outstanding and always make you feel at home. They are patient, knowledgeable, and so very kind. I have been coming her for almost 3 years and every single time it has been like visiting family. I cannot say enough about every single person. The last few times I have been helped by Kam, Caleb, Joseph and Nick. I just love everyone here. Thank you for always going above and beyond for me. 💕
Todd B.
1697200991
Surterra Brandon is my favorite dispensary! Amber, is without question a top tier manager in this industry and her vision to service the patients is showcased by her passion and awe-inspiring leadership. Her crew that she has assembled is extremely kind, patient, knowledgeable, and makes the atmosphere extremely enjoyable. Shout out to her crew that I have had the privilege of being served. Lexi, Jesse, and Moss have been the best and made every single experience a fun and enjoyable one.
Matthew D.
1697127277
Best place to go all around. Great prices are better than anyone else. Great product and really helpful staff. Im a talker, and they are always happy to help and always find me the best deals and save me all the way down to every penny. The shop is always perfectly clean and really nice. Happy staff, great info, and everything you may need. From papers to Puff Co. This is without a doubt the place to go. From beginner to pro and everything else. You will leave happy and well-informed. Great paperwork and info are very serious, clean and respectable but also fun and have great products to fit everyones needs. I can't say enough. I'm so lucky to have found this perfect little shop and will never go anywhere else. Thank you, Surterra!
Jonathan C.
1697070051
This is one of the VERY best disapensary locations in Hillsborough. Everyone there is fabulous, but I worked with Kaleb today and he is an ALL-STAR and his customer service is KING 🤴! Don't sleep on the fantastic service and products here. TOP QUALITY MEDICINE is at Surterra Wellness. Gorilla Puff, Garlic Fusion, PB & Smelly, Rainbow Harbor... some of the best flower strains in FL! These guys know how to grow indoors.
Adam C.
1696882884
Have had my card for almost a year now and Surterra has remained my favorite dispensary the entire time. This location is great. Quick, super helpful staff and a great selection. Nick and Jessie are always super helpful, too.
Brandi H.
1689603247
I feel like family here. I'm here all the time and they treat me like one of their own. Great deals and rewards, great products, and I love the sales team. Thank you.
WhiskeyMakes M.
1683682757
Based on the horrific customer service I received via phone and in person from the glasses wearing gentleman who was the cashier Saturday evening (10/15), I don't plan to return here.The guy who prepped the medicine in the back couldn't have been any nicer though, maybe you need to switch them up. My receipt says it was prepared by "Johnny" and the register person was "CONNIE-SMITH." The guy at the register has no business being in a customer facing role. He was extremely rude and condescending. It was literally the opposite of the experience I had at another local dispensary (See my other reviews)Surterra, please do better. That guy is costing you customers left and right.EDIT: That guy who was horrible isn't there anymore, at least not in my last three visits. My man who was preparing last time is now getting more customer facing time and is still providing great service. Along with the rest of the staff. Thanks Surterra for reacting to your customers' feedback! The deals are always here, and the product is great. I usually buy mints, gummies, and disposable vapes here.
c Pittman (.
1681943152
Went in today everyone had smiling faces and ready to help me and they did so I went to give him a tip ,asked where the tip Jat is they said they had to remove it??? IF A bud tender goes above his regular efforts and helps me out with a decision, or some knowledge I didn't know I like to tip them it's good business! Wth?do better surterra
Fart K.
1679353396
Ordered onlinePicked up same dayPicked up Animal Larry(25.5%) Indica and Sundae Trophy(26.7%) IndicaThe flower was excellent in every wayLooks- Grade ASmell- Grade ACure- Grade ATrim- Grade ACustomer service was quick and friendly.I was literally in there for maybe 1 min, no cap.
TJ B.
1670778942
Very consistent and friendly dispensary. Products are rarely out of stock, they are good quality and they have some alright prices. They feel like a customer focused company. I had some issues when I first started going to them but they have continually made improvements. They don’t have the best deals in town but a recommended dispensary for sure.
Cody N.
1670180025
The staff is always super friendly and helpful, they’re all super knowledgeable. The store is super clean as well. They have a really wide variety of products, and there’s almost always something on sale.
Nick M.
1669905901
The best dispensary in the area overall. Friendliest staff, ESPECIALLY JOHNNY J! Most helpful and friendly guy that works there. I always have a great interaction when I go in.
Ryan J.
1669207468
Management is incredibly impatient!I stepped in today as a first time patient after downloading the app which gave me a few a discounts. I placed my order online and noted that I am a first time patient in the notes section. When I stepped in, I was greeted by The tender; Lily who helped dispense my order. Upon doing so , i asked if there were any limitations . Lily said there were none and continued to dispense me when all of a sudden lily Switched up and told me that I was at my limit for my first time patient discount which was just fine though a heads up would have been great without the snappiness. The tender took about 15-25 minutes to recount and re-enter everything in when management , (a gentleman with glasses who I realize now is mentioned a few times across reviews as having bad customer service) intervened harshly by scolding me for lack of knowledge of what to do as a first time patient. The manager brushed me off in an extremely rude way and I do not plan to visit this dispensary again. This is not the type of dispensary for a first time patient. I left without the product I came for, did not get to ask the questions I wanted to in order to understand the products I was purchasing , and was very dissatisfied with my experience.Surterra, I am dismayed to find that though part of the Surterra wellness mission is to provide an environment that is “a welcoming experience that’s designed to help you feel your best.” , I did not feel my best and left with a horrid experience of my first time at this dispensary.
Wolfspear 7.
1666045122
I waited for almost an hour at Trulieve… I placed an order online for surterra and was able to pick up in under 7 minutes. This location was busy! My questions were answered and I was very happy with not only the discount, but the quality of the product and the customer service.
WhiskeyMakes M.
1665929286
Based on the horrific customer service I received via phone and in person from the glasses wearing gentleman who was the cashier Saturday evening (10/15), I don't plan to return here.The guy who prepped the medicine in the back couldn't have been any nicer though, maybe you need to switch them up. My receipt says it was prepared by "Johnny" and the register person was "CONNIE-SMITH." The guy at the register has no business being in a customer facing role. He was extremely rude and condescending. It was literally the opposite of the experience I had at another local dispensary (See my other reviews)Surterra, please do better. That guy is costing you customers left and right.
Matt C
1665094032
Heather was absolutely AMAZING!!! Friendly, professional and took time to explain what is best for me and NOT rushing me. Thank you Heather!!!
T. S.
1660681123
So normally I'd give this location 1000 stars, but I've had a couple not so good experiences the last couple times, I only have photos of the most recent, but it's getting old. When I buy carts on sale, they are ALWAYS short... Like a lot a couple points minimum and I can't have that. It's already super expensive without getting conned as well. Ugh. But I digress, nothing I can really do but go elsewhere or hope for the best from here on out but I've lost out quite a bit and I feel like im a pretty good customer, at least 2-300 a wk spent there... But, idk anymore. And how I can tell you that they aren't full, is that I often buy the syringes to refill myself and use their carts and I can barely fit the g in there... It's to the tippy top... Please fix that Surrtera, cause pretty awesome otherwise.
Ben W.
1659117707
I had an overall really great experience. Jess at the front desk was so kind, and extremely helpful and I will definitely come back and recommend to all.
Laine I.
1657905470
One of my go to dispensaries in the area. Most of the employees are extremely helpful. Raven is awesome and provides the best customer service/experience!
Zu D.
1655135403
The pens always break, I don’t know how they havnt fixed this issue-it’s been months and my float cartridges always break 😢 then one time I picked up an order and they sold me peach mango mints even though I never requested it. I’ve been going to surterra since 2017 so it’s sad to say I might not go back anymore. I’m just glad these last 2 didn’t spill inside my coach bag like the first one did 😢😭😖😣
Apartment J.
1654567831
Fantastic and efficient customer service, love that I can be in and out and under 10 minutes.The flower quality keeps getting better and better "sundae trophy" "animal Larry" and "deluxe sugar cane " are fantastic strains. The Coral Reefer Balm and vapes are also great!
Garrett G
1654295551
Surterra has stepped up their game.This location always seems to have multiple kinds of flower and vapes in stock at Great THC percentages.I love having a selection.Animal Larry, Le Mans, Banana Soda and Sundae Trophy are stand out strains that everyone needs to try.5 star customer service I almost feel like family when ever I step inside! Phenomenal customer service From all that have helped me!Anytime I had questions they were knowledgeably answered for me.I HAVE BEVER WAITED MORE THAN 10 minutes
Matt A.
1653091008
Always convenient picking up. Great quality always good sales.
Diane M.
1652470423
Great daily specials and senior citizen discount for old-timers like me! Friendly and knowledgeable staff who treat everyone as family!
Wendy
1651243088
I will never shop here again. Ordered twice for delivery, cancelled twice by the store for non-pickup of a DELIVERY order. Customer service apologizes and says they can deliver a week later because they gave away your delivery slot. You all must be stoned, there's no reasonable explanation for the pure repeated incompetence from this store. New dispensaries are opening up all over the place and I have no reason to be loyal to a store that can't even do what they promise, deliver an order to a 77 year old woman who is suffering in pain!
Buzz A.
1650370667
The associates were really super nice and I’m getting old but are they hiring models at these places now? I’m sorry I was talking the budtenders ear off- he was just so nice! Please someone discover these people and make them into super models! 😄
Lydia R.
1649796142
The hiring process for this company has been nothing but frustrating. I had a phone interview and was contacted to set up a second video interview. The process of scheduling an interview is entirely automated through an AI chat window where it seems like you’re talking to someone, but it is very apparent that you aren’t. My video interview was canceled and rescheduled several times with no communication beyond an automated email, the first time being canceled the day of, right before my interview time. When I finally got an interview time that didn’t get cancelled, I joined the video and waited 20 minutes without anyone showing up to conduct my interview. I called the support number on the automated email and spoke to someone about my frustrations and said that I didn’t want to reschedule the interview, I just wanted to share my experience and how off putting it has been as an applicant. She told me she was going to give my information to a manager at the location I applied to and that I should get a call in the morning. I have not received a call, I have however just received an automated email telling me my interview was rescheduled for a random date and time. Calling the number listed on google for this location directs you to call center that directs you back to the number I called yesterday. It is difficult to talk to a real person, and virtually impossible to talk to someone who is actually located at the physical location. This entire hiring process has been disrespectful of my time, and I’m honestly really disappointed because I was looking forward to the opportunity to work here just to be ran around and left with absolutely zero communication. If I hadn’t called the support number, I wonder if they would have even known they missed showing up to my interview. Very unprofessional and disorganized. I’m not one to leave negative reviews, but this seems to be the only possible chance for someone actually at this location to see and maybe think to do better.
Renee M.
1645882344
Gabe’s customer service made me so comfortable on my first visit. I was so nervous not knowing what to get, but Jess has consistently given me the best recommendations. The balm and tinctures have been a life saver. Highly recommend this location!
S H.
1644370794
The Brandon staff and dispensary are wonderful. Out of all the dispensaries I've dealt with, Surterra consistently has the best products especially their flower, it will definitely have you floating on clouds! Very Highly recommend Surterra Wellness to anyone looking for an all around A+++ dispensary from the staff to the products!!
Dave
1643997673
Overall good quality and quick service. Just needs a better layout of the menu, hard finding products while holding up the line.
Skylar W.
1641857159
Gabe is such a sweetheart he’s efficient and absolutely made my evening! Thankful for staff like this on a stressful day.
Hannah B.
1640910852
quick and friendly service always!! the place is always organized/spacious and comfy chairs! good weekly deals good vibes
Celia H.
1639190092
This is the only dispensary I go to anymore, they're always quick and super friendly and everyone is knowledgeable. Johnny is the best, he always takes the time to answer my questions. Everyone who works here is so nice!! I always order online, the menu is easy to understand and I've never had an issue with any orders in nearly two years of coming here. I've added things to orders several times upon arrival and they're always very quick to get me packed and out the door. I don't think I've ever been here for more than 10 minutes, even when it's busy. The store is always clean. They're cash only unless you use CanPay.The product is consistent and reliable, and Surterra has some of the best prices around. I recommend signing up for the email list, because they run sales almost every day and sometimes do flash sales and it's nice to get emails about that rather than trying to stay on top of it yourself.
H N
1638475193
I was so anxious to go to a dispensary I waited almost three months after getting my card. I was greeted by Johnny right as I walked in and I cannot express how welcome I felt right at the start. Johnny explained everything to me in grand detail, he took his time to explain products to me and what would be a good match for my anxiety. I will 120% come back and ask for him, he is extremely intelligent and knowledgeable and made me feel so much better about coming to the dispensary. Everyone else was absolutely wonderful and just as welcoming. I was so scared to go into a dispensary but they made my first experience one I will not forget!!!
Nicole C.
1637597588
I love Suterra ! Great quality products. Their whole flower "Big Smooth" is amazing. Literally on my way to get more now. The atmosphere and staff are all great !
heather L.
1636057400
Wish i can give a better review on behalf of advertising products and to let everyone know to walk in with cash because they don't except credit cards. It would be helpful to inform customers before wasting gas and time to pick up products. That is unprofessional not informing customers while there purchasing online or before hand.
Apartment J.
1635215462
I suffer from chronic pain issues and I'm going on about 6 months of using products from surterra wellness exclusively.The products which I'll list below haven't CURED anything, but without a doubt the products I use have helped me FEEL BETTER. Even my family notices it.Topicals: Patches, BalmTincture/Theragels: Soothe, ReliefVape: Island Time, or any Full SpectrumFlower: Animal Larry, Le Mans
Syl C.
1634153602
I can't say enough amazing things about Surterra Wellness. I've been to 3 other dispensaries and they don't even come close to how great Surterra is. The office is calming, everyone is so helpful, and their product are top notch. If you compare the ingredients they put in some of their products, you will see they don't fill them with junk like some others do. Being newer to this whole thing, I still need guidance and tweaking from time to time. I just did a virtual appointment and OH MY GOSH, Jennifer was amazing. She helped me so much. These products help my severe anxiety disorder and pain, and I am so thankful. Oh and 3 of my friends coincidentally go here. With so many options all around Brandon, don't waste your time with the others. Surterra is THE BEST!
Sherry Ann B.
1633525857
Johnny 5 is the guy who checks you in, and he is so intelligent about products also! Christy, she was the one I paid. She helped me come up with the excellent nickname johnny 5!!! Loved the place will be back guys🔥🔥🔥🔥🔥
Zachary B.
1631890686
Best dispensary I've gone too. Raven, Simone and Calvin were extremely helpful and friendly. Everyone at this location made sure to learn my name and take good care of me every visit. Only dispensary I go to anymore.
Tiffany
1631887599
I can't speak for everyone but for me and my wife we had an awesome experience with David Bowie. He literally went through every page of the menu with us to discuss their products and let us know more information about it and then gave us proper time even though they were extremely busy. I stay in St Petersburg and I would drive to Brandon again just to go to this Surterra. Also the young lady who checked us out at the counter I believe her name is Lydia was very informative and nice as well.
Caroline Jennifer C.
1631318515
.. update just got a call from surterra telling me that this didn't happen. Seriously staff was really rude..see pic of my id on floor and the two staff members up front were actively verbally abusive aggressive behavior......I put in a good to go order today when I arrived I was attacked by the entire staff one boy even used the word gangsta....why? Management came out picked my ID off the floor where the receptionist threw it and then he gave me attitude and not once did anyone apologize. All I can say is enter at your own risk and don't expect surterra wellness to respect your prescription needs. I will not be back
Nick W.
1630346039
Staff was very helpful and super knowledgeable and helped me with everything! Had great customer service from one employee named Camille she helped me out and made sure I got a great experience
Ah hh V.
1627353966
This place has my favorite cannabis products in Florida.I love the Coral Reefer: Vapes, Pre-rolls, Balm and Chews.I totally recommend picking up one or more of each as they are the best for mental and physical relief.My favorite product by far is the Island Time Vape closely followed by the coral reefer Topical Balm
Vicki K.
1624402075
My first visit went very smoothly! Front desk people were very helpful, knowledgable, and professional in providing information on products! This is my store now!
yehfro c
1621881318
Every time I come here, some sort of misunderstanding/miscommunication happens and I always end up with something other than what I asked for . Front desk associates are clueless about the medicine they dispense and only use typical buzz words like “terp profiles” and “entourage effect” to sell (with no actual description of said profile or effect given) rather than have an actual understanding of the medicine or their effects. On top of that, you’ll tell them word for word what you want and somehow they still mess up the order; I’ve been sent home with the wrong medicine twice now with multiple other times having to correct the associate dispensing said medicine.For the record, you can’t return incorrectly dispensed medicine once you leave the store so make sure they get it right the first time!
usda151
1619645294
Today I went into cetera for 27-21. I've always had a good experience at this location. Better than some other dispensaries. I walk in I scan my card and they asked me what I'm there to buy. First of all I would like to see what you have and to see if I have any discounts cuz I may be purchasing more than just came in there to get. They wanted me to put my order up front. I usually go in the back is normal and they've even brought friends without cards and we were allowed to go in the back. I was kind of confused is why they won't allow me to go in the back and then he asked me what I was in there for and I told him. And it seemed like he just wanted me to grab my products I came in for and leave. But the problem is what was advertised on a website wasn't what they had in stock. I'm highly disappointed in a service I had today. I will not be back.
Dennis N.
1616446537
Normally I would rate Surterra high as far as dispensaries go. But I just counted the 40 count Theragels and there are actually only 39. And I wonder out loud, how many times have I bought these and not counted them? No excuse for this. My pharmacy does not give me 29 pills when the prescription is for 30. Same difference. Pay attention!
ariel M.
1614356541
Placed an order and never received a text after almost two hours saying it was received, called and spoke with Tod who advised that although it had been placed they did not obtain/have my patient ID number so they did not proceed with packaging or attempting to reach out. When I inquired why he stated “it was probably busy”. Probably now my first and last visit with this dispensary altogether
Lisa C.
1614105138
Surterra in Brandon offers the utmost in professional service and courtesy to their customers. They are the most organized dispensary in the area, and I never have to wait more than a couple of minutes for my order. I also would like to give a shout-out to Johnny...he is always so helpful and makes my day every time I visit.
Christopher S.
1613408518
The Surterra Brandon Location has been the BEST dispensary in Brandon and just keeps getting better! They have always had the most knowledgeable staff, best customer service and hands down quickest time in and out of a dispensary. The management team is amazing and keeps the staff trained on product knowledge and the operational flow of the customers. I work in retail myself and am constantly impressed with this particular stores flow. You can use GOOD2GO and literally be in and out of the store in 1 minute! Even if you haven't placed a pick-up order and decide to stop in and grab something, you are still in and out within minutes. I keep trying the competing dispensaries opening in the area but NONE of them come close to SURTERRA!!!!!I'd like to give a special shoutout to Jess! She always has a bright welcoming presence about her and takes her time answering any questions people may have. She has taken away my anxiety several times when I feel I "should" know something by now. I've witnessed her doing this with other customers as well. Goes to show we are always learning and growing!
Bishop Robert L Regester R.
1613239808
Carissa is one the most outstanding customer service rep I’ve ever experienced since I’ve started my pain treatment. Each and every time I’ve come in she’s been the most pleasant to deal with. With more employees like Carrisa this business will always be filled with satisfying customers like me!
Amanda Y.
1613172121
I was really blown away by the fantastic service that I received at Surterra Brandon. It was my first time and my guide, Johnny J. made my experience such a delight! I had so many questions at another dispensary that they referred to Surterra and told me to ask for Johnny to give me a consult. I suffer from some terminal disease and was seeking some thing to relieve my chronic pain. Although Johnny stated that he cannot make medical claims or give medical advise, we assured me that Surterra indeed had products that would help my conditions. He greeted me with a very warm welcome and introduced me to the Surterra Wellness brand and line of products. I will definitely be making this location my preferred dispensary as Johnny has introduced me to products that have changed my entire well being. If I could rate this higher, I would. Again, I received such great service I’m shouting it to the heavens.
Ruth N.
1613150820
Carissa was incredibly helpful in finding me exactly what I needed. Everyone is so happy and helpful that it is a joy to shop here.
Sara G.
1612916017
Surterra in Brandon is turning into one of my favorite dispensaries. The ladies up front were friendly, knowledgeable, and genuine. They went above and beyond to help me. Customer service has fallen off in a lot of places, but they are customer oriented, professional, and they really care at Surterra. Happy employees make happy customers. They have deals for first time guests and the associates are happy to walk you through any questions you have.
joanna P.
1612529950
I don’t know how the other Surterra dispensary’s operate but I will say my experience with the Brandon location was and has always been pretty bad. Since they opened I’ve been there MAYBE 5 times and each time I regret stepping foot inside there. They lack knowledge, motivation and have the worst customer service out of every other dispensary I’ve been to. I went in yesterday to pick up my online order. They had no one in the back nor did they have anyone waiting to go to the back. I signed in up front, was told to have a seat and I would be called back. Waited and waited and a gentleman came in after me. He signed in and headed right back, one of the ladies that was up front decided to take care of his order before me. At that time was when the other person working in the back decided to holler my name from the back. Such disrespect! I mean honestly they should be working harder to keep their customers happy. Their products aren’t even good ( which is why they are always my last resort ). But now after that I will not ever go back there. My advice go to ANY other dispensary than this one. Spend your money where you are treated better and you get good quality products. Don’t make the mistake I did.
Trapped On V.
1609302872
Customer service is number one, best I have seen in any dispensary.Knowledgeable empathetic employees with great customer service makes coming to this location a pleasure.Coral reefer vapes and balm are fantastici really like how this location has multiple price points for flower, it also seem like its always in stock!
Chrissy H.
1602708546
Johnny J. Was very friendly and all of the associates are extremely helpful! I was a little nervous with many questions. But quickly realized everyone there was there to help. And it was very clean facility as well!
JESSICA D.
1602431470
Surterra is my go to dispensary! The products are great at a fantastic price point. employees are always friendly and knowledgeable.I really enjoy the indoor flower.Best priced dispensary in brandon!
Deborah L.
1601989398
Dependable quality, informed knowledgeable employees that actually are nice to you. Order before hand limited wait time. Or order when you get there never more than 15 min or so. Dream is my favorite for sleeping, I tried the other dispensaries products and the best quality is for sure Surterra. If your into the vape pens, I economize by purchasing my own refillable products. They help my money go a bit further.
Drew B.
1601759497
Outstanding space that feels very luxurious and clean. Everything is great with this company, from the design of their packaging to the quality of the product. This was my first time visiting and I was very impressed with the process and appearance of this location. I will certainly be back and highly recommend this company.
J M
1601412340
Not even good quality products but if I want to bring my wife in with me so I don’t have to sit alone IM NOT ALLOWED. So instead grow healthy right down the street let me bring my wife in so I didn’t have to sit there alone and wait, they also had way more of a section in just trying to save you time and money.
Rafael O.
1600825714
Great place to get all you need. I have been going here for over a year.
stacysbunch6
1600487266
Johnny J. was so very kind and helpful. He took the time to go over each product and help my husband and I figure out what products would work best for his condition at the most economical cost. Definitely made the experience an easy one as well as an informational one. Surterra @ Brandon will be a regular spot thanks to Johnny J.'s help.
Trapped On V.
1600395408
Customer service is number one, best I have seen in any dispensary.Knowledgeable empathetic employees with great customer service makes coming to this location a pleasure.Coral reefer vapes and balm are fantastic!I love the value and accessibility of a different flower products. $27 for an 1/8th of little buds is a great deal.Speed of service is also a great thing, quick in and out always!
Kevin M.
1599759136
Visited today and Josh was very helpful. He answered all of our questions and provided us with the best product for our needs. Great job!
Christopher L.
1598539879
The day was August 6th the year of our lord 2020. The reason for my visit that day was to assist my mother in her journey to wellness. Her prescribing doctor told her to go to Surterra Wellness and I was to meet her at the location after work. Long story short , the traffic getting to the store was bad due to rain so I was a little bit tardy. When I get into the store my mother was just exiting her consultation with Ms. Arella. My mother who never has a good opinion about any service she receives had nothing but good things to say about Ms. Arella. Upon checking out with her medication Camille did offer my mother some very good advice on use of the distillate product. This location has a customer for the foreseeable future in my mother and I wanted to give the proper recognition where it is due.
Garrett G
1598239229
Surterra has stepped up their game.This location always seems to have multiple kinds of flower and vapes in stock at Decent THC percentages.I love having a selection.GG4, Jackys Girl and GDP are stand out strains I have tried and come to love.I love the quality and value of the ground flower.I also really enjoy the relief and dream oral capsules.Surterra Brandon has the best customer service And actual knowledge of the products they sell.any time I had questions they were knowledgeably answered for me.I HAVE BEVER WAITED MORE THAN 10 minutesBest vape: Float , GDPBest flower: Jackys GirlBest pill:dream and reliefSurterra is the best!
UserDallas
1597773064
You may pay a dollar or two more, but the product is consistent, outstanding customer service. Well run store!
Wreck It R.
1597594811
Awful experience. Quality has gone down hill and I purchased their “premium” shatter and it was unusable due to packaging error. Corporate told me to talk to store manager. Went to store got the shift leader who rudely turned me away. She did wait till after I made a purchase to inform me this was their standard quality in the product. Told me nothing she could do, but encourage me not to purchase again. Not going back here. Heading to new store down the street 🙂
Tracy S.
1597443568
Wonderful experience today from the moment we walked in the door. We were immediately greeted by Johnny and he became our guide into this whole new world of legal, medical marijuana and what an excellent guide he was. Everyone was amazing. Just an amazing experience. Thank you Surterra.
Amber C.
1596892865
Very nice, gets a little busy and crowded because the store is somewhat small. Also, bring cash before you go because their system is typically down and they charge $3 to use their atm. If you though the Cashnow app was going to save you there is a chance that if you are new that the app will you require you to fill out more information and cannot be used the same day.
Doug N.
1595838892
These are the best dispensaries in Florida for consistency and quality of product. Alexis and Kim are top shelf bud tenders and were very helpful and professional with all the questions that I had about cannabis in Florida. I would recommend this over any of the other dispensaries I have been to in the sunshine State
Chris
1595619395
Sent me messages informing me my orders were ready for pick up.... they weren’t and couldn’t even fulfill my order. Left work to be able to pick up... extremely inconvenient.
Kevin W.
1594577479
Bottom Line on Top: Great products with irresponsible policies – Go elsewhere!In the midst of a global pandemic, what can you say about a company that takes away all options other than in person visits that start with a stay in a small and busy waiting room? BONUS: They claim to be a medical company! Earlier this year, Surterra stopped delivering products, just as the country was shutting down and shelter in place orders swept the nation. Now, they have even stopped doing curbside service. I know that some people use medical marijuana purely for recreation, but a huge number, like me, use it to treat real and serious conditions. To have a provider choose to abandon all truly safe options that avoid COVID-19 just to save a buck? Words like ‘unacceptable’ and ‘irresponsible’ and ‘unconscionable’ simply don’t do it justice. Surterra offers products that work very well. They are consistent and effective treatments, and both I and my spouse have tried a wide range of providers and found Surterra to offer the best medical options for us. But should we be willing to put our health, and that of the other customers and employees, at risk to get a marginal benefit over Trulieve, VidaCann and others that have actually *expanded* safer option? It’s not worth my life or the lives of my family. I don’t give one- or five-star reviews often, only when I think it’s really important. This is one of those times. Please like this review so people know what they’re getting into. AND WEAR A MASK!
Cassandra M.
1594523433
This was the first time I visited a surterra location. I am beyond impressed, from the moment walking through the door today I was greeted by warm, welcoming and knowledgeable staff.I came looking for only flower, but walked out with not only fantastic quality granddaddy purple. a relief patch that really helped with my upper back and neck pain, and a coral reefer island stick.Johny and labrea really helped me find the relief I was looking for and I can not be more thankful. Payday cant come sooner!
Elena San P.
1593802101
Don't trust any of their ads for discounts. They like their fine print more than their customers.
Bad A.
1593309117
I work in the industry, and was visiting from Tallahassee. Josh showed exceptional customer service from beginning to end. I was in a bit of a hurry , and he swiftly got me through and even made changes to my products to suit my needs. Thanks again Chief, you were amazing.
Emily B.
1593132542
Had a great experience today with Arella! She was incredibly informative and helped me every step of the way! Every was super friendly and super knowledgeable! Will definitely be back!
Dennis R.
1592348985
They are so nice fast and really good prices today was my first day and I can said thank y’all for everything definitely I’ll be back 5stars
Judi B.
1592010616
I was told I’d receive a text as to when my order would be ready. Never did. Called and was told it was ready. Directions inadequate for someone not familiar with Brandon. My order was not ready when I arrived. I read curb side pick up was an option but not one offered to me at any point. Since I’m a 74 year old cancer patient this is an issue. None of the customers were wearing masks? Why not? And I was not given options to distance from them while I waited for my order. And then I was overcharged when it was ready??? I ordered on line???? Sorry your store on Fowler was looted but you’ve lost me as a customer
Jona B.
1591398040
I placed an order online and used a coupon code. When I drove to pick the order up the next day they said they would not accept my order with the coupon code I used and said since they packed the order the next day I could not utilize the code. That is not how coupons typically work anywhere else and even if they do please mention that you have to pickup the same day on your website so people don’t waste their time. I will never be back as I do not appreciate my time and gas money being wasted. I even have an email confirming my total was $42 and when I went to pick up they would not honor that price. Really poor customer service.
Jon P
1591127365
Great happy staff!! Fair prices.. THANKS 4 BEING THERE!!!!!
Albert F.
1591021570
They cancel my order too often , they have in store when I get to pick it up thats when I realized my order been cancel
Anna M P.
1590008693
Dont't let the cheap prices fool you! Go to GrowHealthy across the street for better customer service. This store lost my business completely due to poor management and poor handling of regulations during the COVID pandemic. Not only were thet VERY late to provide proper regulations, I was told to come into the store for a refund that was apparently impossible. Why was I sent to the store, to potentially myself to a deadly virus, for a return that you couldn't even do? Let's not get started on how unorganized they are with providing you with THC %. I went into the store once, disappointed with the THC (which was WRONG on Leafly) and the employee was annoyed by me wanting to know THC levels of other product. How about you get a different job if you're too impatient to help me get medication that actually works for me?Its stores like this that give legalization a bad name.
kathy D.
1588970758
The Assistant manager is really nice and attentive! I had a issue with a cartridge and was told before theres nothing that can be done and to transfer the oil to a different cart and vape it that way... Well i did that and the taste was still horrible so i threw it out:/ i really like the product so im not gunna say the brand. But Alexis was so kind and helpful and genuinely interested in Her customers care! I was a little worried about trying the product again but after Alexis helped me i felt much safer! Thank you Alexis i will see you next friday -Nathaniel davis
Global Green Footprint, I.
1587472548
Devon the manager does not honor his word. He was supposed to give me a discount because I accepted a prior order that was in error. Instead of holding others up I accepted the order as it was already paid and Devon stated he would “take care of me” the next time I came in. I brought this to his attention and very dismissively he stated he could not remember and just went about his way. He could have easily checked my last order or attempted to care. This is very sad because I like the product and this location is convenient. I’m a good customer and his response was very hurtful.
Johana
1584478413
This place never disappoints. Excellent customer service every single time. Their products are better than Grow Healthy #sorrynotsorry
Kristen T.
1582014330
Surterra has been improving recently. I enjoy their Florida's Finest line of products. The flower so far has been alright and I am looking forward to their rumored premium line of flower. The Budtenders are helpful when it is slow but when there is a crowd things can get backed up and a bit hectic.
Kristen T.
1582014318
Surterra has been improving recently. I enjoy their Florida's Finest line of products. The flower so far has been alright and I am looking forward to their rumored premium line of flower. The Budtenders are helpful when it is slow but when there is a crowd things can get backed up and a bit hectic.
Ellen B.
1581197162
Great first time experience! Josh was very personable, well versed in all products, and explained everything thoroughly. Would not hesitate to recommend Surterra. Thank you, Josh!
Wanda C.
1581005487
Wonderful place!! Very nice employees who are very knowledgeable & willing to help with anything plus high quality inventory. But I go in the afternoon, after work & they seem to be always out of almost all pre-rolled items, that's the only reason I gave 4 stars. But everything else is 5 star!!!
Alex C.
1580596380
Awesome experience from start to finish! Kim was very friendly and knowledgeable about All the products! I felt welcomed and comfortable with making the correct purchase thanks to Kim!
Thomas S.
1574911856
This was my first experience with therapeutic cannabis and I was seeking help for my chronic back pain, due primarily to arthritis. Chris was extremely personable, patient and helpful and offered me great advice on which products to try as well as dosing options to best address my specific concerns. As my journey progresses, I expect to rely on Chris’s expertise again. Thanks Chris and thanks to Surterra Wellness.
Ms W.
1558832391
.Customer service is A+. The best part was being able to take my son with me. The environment was clean and not overly done. They had coloring books and water for him as well. I felt safe with my son in the environment. They explain the products well. And they actually work! I was afraid to try to tincture oil, but the rep was able to explain it in a way to ease my insecurity. To my surprise, I liked it best! Oh and he tsunami Hurricane! Awesome. Definitely will check them out again.
1256 E Brandon Blvd
Brandon, FL 33511
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CLOSED
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Payment Methods:
Cash Only
ATM Available On Site
Dispensaries Nearby
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Surterra Cannabis Discounts
Everyday Deals and Discounts
- 1st Time Customer: 60% Off* (Not Stackable Except Loyalty)
- 2nd Visit: 40% Off* (Not Stackable Except Loyalty)
- *Qualifying purchase total (before discount) cannot exceed $250. Excludes accessories.*
- Veterans & Dependent Family Members: 15% Off and Double Loyalty Points (Not Stackable Except Loyalty)
- Senior Discount 55 & up: 15% Off, Sundays 30% Off (Not Stackable Except Loyalty)
- Financial Hardship (SNAP, SSI, SSDI): 20% Off (Not Stackable Except Loyalty)
- Every 1st & 15th Of The Month, Stack Veterans and Financial Hardship Discounts For a Total Of 35% Off
- Industry Discount: 15% Off In-Store (Not Stackable Except Loyalty)
- Student Discount: 15% Off (Not Stackable Except Loyalty)
- Service Industry Discount: 15% Off (Not Stackable Except Loyalty)
- Visit Surterra Wellness Home Page
ABOUT THIS DISPENSARY
Surterra, located at 1256 E Brandon Blvd in Brandon, is open to help medical marijuana card holders find the right THC or CBD products.
Medical: Yes
Recreational: No
Delivery: Yes
Delivery Fee: Free Delivery for orders over $150, and $25 delivery fee on all other orders.
License Number: MMTC-2015-0004
This dispensary, officially referred to by the state as a medical marijuana treatment centers, or MMTC for short is licensed by the Office of Medical Marijuana Use (OMMU).
Surterra is vertically integrated, as are all of the Florida cannabis brands. Being vertically integrated means they oversee the entire process from seed to sale. Surterra dispensary products are grown from their own cannabis plants from seed or cuttings, harvested, and processed into a variety of products. Then packages and distributed within their own network.
Product types, different strains and availability can vary from store menu to store menu, depending on demand. If Surterra in Brandon does not have what you are looking for, your Florida MedCard is universally accepted at any dispensary in the state.
Purchasing Marijuana Products at Surterra
Upon arrival at this dispensary, you’ll enter a designated waiting area before going into the retail area with staff. The dispensary staff work with you to explain all of the cannabis products available. Budtenders may make recommendations that are based on your doctor’s recommendation.
If it’s your first visit, you’ll be required to complete intake forms. This lets the dispensary staff confirm your patient status and see what you were allotted by your medical marijuana doctor.
What Marijuana Products are Available at Surterra
The best way to see the different product options before visiting the dispensary is to check out their online menu. If enabled, Surterra in Brandon online menu may be available on FL Dispensaries to reserve your order.
If you have an active medical card, you can pick from a wide array of cannabis products. Various delivery methods of the different cannabinoids have been approved by the DOH, including edibles, inhalation, oral, sublingual, topical, traditional flower and even suppositories. There is no obligation to buy your entire milligram limit at once; instead, you can purchase less if you so desire and then buy more during another visit or at another dispensary. It’s important to find what works for you.
Low tetrahydrocannabinol (THC) cannabis with higher CBD products are available to patients as well who prefer the non-euphoric effect.
Please enjoy medical marijuana products from this dispensary responsibly!
Contact the dispensary if you encounter product-related issues or problems. Surterra has a policy & procedure for this.
To stay up to date, sign up to our newsletter below to receive updates as well as discounts & specials.
What People Are Saying
Based on 356 reviews
Scott P.
1726582697
Been in this shop several times. Quality is decent and prices are high. I would t recommend any of their outdoor. I do like the full spectrum distillate carts, but only worth it when they run 70% off. Big guy long beard is a putz. No sense of urgency. It's like watching a sloth dispense marijuana. Unapologetically. This would be my last resort before trulieve...
Julia W.
1726010567
Kam at Surterra Wellness in Brandon is always a pleasure to deal with. She is extremely well versed in all of the products that they offer for sale, is amazing at explaining the nuances of all of them, ....and is patient with all of the questions that we all have! She is a true asset to Surterra Wellness....
Elizabeth R.
1721566000
I have had delivery for couple years now and have been very pleased. You dropped your delivery recently to 100.00. But you don’t deliver to my house that is about 10 miles. I am 66. Please reconsider this. Sincerely Elizabeth royals.
Tyler G.
1721255113
My First time shopping here was an amazing experience. Great vibes once you’re through the door. My budtender Raven was awesome. She was beyond helpful in guiding me through available treatments.
William P.
1720575931
I deal with a lot of anxiety, and I turned to medicinal cannabis to help.I have had nothing but pleasant experiences and received great advice with the staff at Surterra.Come here if you value peace of mind and a no-stress process
Cindy O.
1719017987
Unfortunately, I don't remember the budtender's name that helped me on the 19th of June, but he was exceptional! This location is charming and definitely not like the big chains it seems. It was spotlessly clean, well organized and easy to find what I was looking for. I felt like I received personal attention from the moment I walked in the door. I did place my order online which was ready within minutes. I will definitely be back
Jeneva W.
1718926324
I had a great experience with Lexi! I was so grumpy and she was still a doll. I will definitely be going back here 🤗
Brandon L.
1718320356
Moss at Suterra Dispensary was amazing! They were incredibly informative, attentive, and knowledgeable. Moss took the time to answer all my questions and made sure I found exactly what I needed. I highly recommend stopping by and asking for Moss if you want top-notch service!
Luis L.
1716601551
First thing I care about is how fast I can be acknowledged, not attended to but acknowledged. Amber did that immediately as I walked in and was very helpful. Providing a seamless experience with great energy.Shame on the business for not allowing tips. People feel grateful because of the employees in your business as they are the face of YOUR business. Let them have some side money.It'll do you no harm. Also those pre rolls. Wow how bad can weed taste???
Ian
1715371252
Let me start by saying this is a 5 star review to Sky and all of the associates at Surterra who constantly show patience knowledge and professionalism any time I visit, which is often largely due to the people at the location.This is however a 1 star review for the company that has decided these associates are not allowed to receive tips, which is an industry standard. This is an awful business practice which will turn off both your customers and the great staff you have managed to acquire. There is no need for it and it makes me second guess giving you my business.
Cassandra B.
1714496294
Jalen was great in his delivery of information & knowledge of products. He went into great detail about their effects as well as impact to the individual (but confirmed they vary).
Gabriella R.
1713292256
It was my first time going to a dispensary. Nick was so nice and patient. He answered any questions I had and explained everything so well. He really made me feel comfortable asking questions. I really appreciated that. The prices were very good there as well.
Esteban T.
1713189258
They have a new hardware for the cartridge oils. I love them. And I love that I can just walk in or order them and still walk to get my order very quickly. I’m very satisfied with the new ways to service the customer.
Kristina G.
1710879450
Lexi did an amazing job help me with the products I wanted and knew her different levels of what I wanted and needed.She took her time. Will be back
Jordyn J.
1704479089
Nick, is always a delight to see whenever I come to the store! The knowledge he has on the products and more always blows me away, is also very patient with all of the questions I have. So huge shout out to Mister Nick and his amazing self, def the reason I come back to the Brandon store!
Jonathan O.
1703369605
I absolutely love this location!!! Moss and Kam have always been the biggest help whenever I come in. The two of them are always able to direct me to the perfect product I’m looking for and I always thoroughly enjoy what gets recommended to me. Run, don’t walk to this dispensary for some good stuff and wonderful service!!
Kim K.
1701981208
Surterra is my go-to dispensary. The staff is very friendly & knowledgeable, and the products are excellent. Nice range of products, flash-sales throughout the month & customer loyalty benefits.
Kaiya C.
1698503810
Love everything about Surterra Dispensary (Brandon) from the employees, welcoming environment, all the way down to the fun and educating classes (like the Terpenes class I just recently took!) which I hope they have many more of! Great quality bud and people! Cam and Lexi are THEE best, my personal favs
Robin M
1697763535
The amazing people at this location are absolutely outstanding and always make you feel at home. They are patient, knowledgeable, and so very kind. I have been coming her for almost 3 years and every single time it has been like visiting family. I cannot say enough about every single person. The last few times I have been helped by Kam, Caleb, Joseph and Nick. I just love everyone here. Thank you for always going above and beyond for me. 💕
Todd B.
1697200991
Surterra Brandon is my favorite dispensary! Amber, is without question a top tier manager in this industry and her vision to service the patients is showcased by her passion and awe-inspiring leadership. Her crew that she has assembled is extremely kind, patient, knowledgeable, and makes the atmosphere extremely enjoyable. Shout out to her crew that I have had the privilege of being served. Lexi, Jesse, and Moss have been the best and made every single experience a fun and enjoyable one.
Matthew D.
1697127277
Best place to go all around. Great prices are better than anyone else. Great product and really helpful staff. Im a talker, and they are always happy to help and always find me the best deals and save me all the way down to every penny. The shop is always perfectly clean and really nice. Happy staff, great info, and everything you may need. From papers to Puff Co. This is without a doubt the place to go. From beginner to pro and everything else. You will leave happy and well-informed. Great paperwork and info are very serious, clean and respectable but also fun and have great products to fit everyones needs. I can't say enough. I'm so lucky to have found this perfect little shop and will never go anywhere else. Thank you, Surterra!
Jonathan C.
1697070051
This is one of the VERY best disapensary locations in Hillsborough. Everyone there is fabulous, but I worked with Kaleb today and he is an ALL-STAR and his customer service is KING 🤴! Don't sleep on the fantastic service and products here. TOP QUALITY MEDICINE is at Surterra Wellness. Gorilla Puff, Garlic Fusion, PB & Smelly, Rainbow Harbor... some of the best flower strains in FL! These guys know how to grow indoors.
Adam C.
1696882884
Have had my card for almost a year now and Surterra has remained my favorite dispensary the entire time. This location is great. Quick, super helpful staff and a great selection. Nick and Jessie are always super helpful, too.
Brandi H.
1689603247
I feel like family here. I'm here all the time and they treat me like one of their own. Great deals and rewards, great products, and I love the sales team. Thank you.
WhiskeyMakes M.
1683682757
Based on the horrific customer service I received via phone and in person from the glasses wearing gentleman who was the cashier Saturday evening (10/15), I don't plan to return here.The guy who prepped the medicine in the back couldn't have been any nicer though, maybe you need to switch them up. My receipt says it was prepared by "Johnny" and the register person was "CONNIE-SMITH." The guy at the register has no business being in a customer facing role. He was extremely rude and condescending. It was literally the opposite of the experience I had at another local dispensary (See my other reviews)Surterra, please do better. That guy is costing you customers left and right.EDIT: That guy who was horrible isn't there anymore, at least not in my last three visits. My man who was preparing last time is now getting more customer facing time and is still providing great service. Along with the rest of the staff. Thanks Surterra for reacting to your customers' feedback! The deals are always here, and the product is great. I usually buy mints, gummies, and disposable vapes here.
c Pittman (.
1681943152
Went in today everyone had smiling faces and ready to help me and they did so I went to give him a tip ,asked where the tip Jat is they said they had to remove it??? IF A bud tender goes above his regular efforts and helps me out with a decision, or some knowledge I didn't know I like to tip them it's good business! Wth?do better surterra
Fart K.
1679353396
Ordered onlinePicked up same dayPicked up Animal Larry(25.5%) Indica and Sundae Trophy(26.7%) IndicaThe flower was excellent in every wayLooks- Grade ASmell- Grade ACure- Grade ATrim- Grade ACustomer service was quick and friendly.I was literally in there for maybe 1 min, no cap.
TJ B.
1670778942
Very consistent and friendly dispensary. Products are rarely out of stock, they are good quality and they have some alright prices. They feel like a customer focused company. I had some issues when I first started going to them but they have continually made improvements. They don’t have the best deals in town but a recommended dispensary for sure.
Cody N.
1670180025
The staff is always super friendly and helpful, they’re all super knowledgeable. The store is super clean as well. They have a really wide variety of products, and there’s almost always something on sale.
Nick M.
1669905901
The best dispensary in the area overall. Friendliest staff, ESPECIALLY JOHNNY J! Most helpful and friendly guy that works there. I always have a great interaction when I go in.
Ryan J.
1669207468
Management is incredibly impatient!I stepped in today as a first time patient after downloading the app which gave me a few a discounts. I placed my order online and noted that I am a first time patient in the notes section. When I stepped in, I was greeted by The tender; Lily who helped dispense my order. Upon doing so , i asked if there were any limitations . Lily said there were none and continued to dispense me when all of a sudden lily Switched up and told me that I was at my limit for my first time patient discount which was just fine though a heads up would have been great without the snappiness. The tender took about 15-25 minutes to recount and re-enter everything in when management , (a gentleman with glasses who I realize now is mentioned a few times across reviews as having bad customer service) intervened harshly by scolding me for lack of knowledge of what to do as a first time patient. The manager brushed me off in an extremely rude way and I do not plan to visit this dispensary again. This is not the type of dispensary for a first time patient. I left without the product I came for, did not get to ask the questions I wanted to in order to understand the products I was purchasing , and was very dissatisfied with my experience.Surterra, I am dismayed to find that though part of the Surterra wellness mission is to provide an environment that is “a welcoming experience that’s designed to help you feel your best.” , I did not feel my best and left with a horrid experience of my first time at this dispensary.
Wolfspear 7.
1666045122
I waited for almost an hour at Trulieve… I placed an order online for surterra and was able to pick up in under 7 minutes. This location was busy! My questions were answered and I was very happy with not only the discount, but the quality of the product and the customer service.
WhiskeyMakes M.
1665929286
Based on the horrific customer service I received via phone and in person from the glasses wearing gentleman who was the cashier Saturday evening (10/15), I don't plan to return here.The guy who prepped the medicine in the back couldn't have been any nicer though, maybe you need to switch them up. My receipt says it was prepared by "Johnny" and the register person was "CONNIE-SMITH." The guy at the register has no business being in a customer facing role. He was extremely rude and condescending. It was literally the opposite of the experience I had at another local dispensary (See my other reviews)Surterra, please do better. That guy is costing you customers left and right.
Matt C
1665094032
Heather was absolutely AMAZING!!! Friendly, professional and took time to explain what is best for me and NOT rushing me. Thank you Heather!!!
T. S.
1660681123
So normally I'd give this location 1000 stars, but I've had a couple not so good experiences the last couple times, I only have photos of the most recent, but it's getting old. When I buy carts on sale, they are ALWAYS short... Like a lot a couple points minimum and I can't have that. It's already super expensive without getting conned as well. Ugh. But I digress, nothing I can really do but go elsewhere or hope for the best from here on out but I've lost out quite a bit and I feel like im a pretty good customer, at least 2-300 a wk spent there... But, idk anymore. And how I can tell you that they aren't full, is that I often buy the syringes to refill myself and use their carts and I can barely fit the g in there... It's to the tippy top... Please fix that Surrtera, cause pretty awesome otherwise.
Ben W.
1659117707
I had an overall really great experience. Jess at the front desk was so kind, and extremely helpful and I will definitely come back and recommend to all.
Laine I.
1657905470
One of my go to dispensaries in the area. Most of the employees are extremely helpful. Raven is awesome and provides the best customer service/experience!
Zu D.
1655135403
The pens always break, I don’t know how they havnt fixed this issue-it’s been months and my float cartridges always break 😢 then one time I picked up an order and they sold me peach mango mints even though I never requested it. I’ve been going to surterra since 2017 so it’s sad to say I might not go back anymore. I’m just glad these last 2 didn’t spill inside my coach bag like the first one did 😢😭😖😣
Apartment J.
1654567831
Fantastic and efficient customer service, love that I can be in and out and under 10 minutes.The flower quality keeps getting better and better "sundae trophy" "animal Larry" and "deluxe sugar cane " are fantastic strains. The Coral Reefer Balm and vapes are also great!
Garrett G
1654295551
Surterra has stepped up their game.This location always seems to have multiple kinds of flower and vapes in stock at Great THC percentages.I love having a selection.Animal Larry, Le Mans, Banana Soda and Sundae Trophy are stand out strains that everyone needs to try.5 star customer service I almost feel like family when ever I step inside! Phenomenal customer service From all that have helped me!Anytime I had questions they were knowledgeably answered for me.I HAVE BEVER WAITED MORE THAN 10 minutes
Matt A.
1653091008
Always convenient picking up. Great quality always good sales.
Diane M.
1652470423
Great daily specials and senior citizen discount for old-timers like me! Friendly and knowledgeable staff who treat everyone as family!
Wendy
1651243088
I will never shop here again. Ordered twice for delivery, cancelled twice by the store for non-pickup of a DELIVERY order. Customer service apologizes and says they can deliver a week later because they gave away your delivery slot. You all must be stoned, there's no reasonable explanation for the pure repeated incompetence from this store. New dispensaries are opening up all over the place and I have no reason to be loyal to a store that can't even do what they promise, deliver an order to a 77 year old woman who is suffering in pain!
Buzz A.
1650370667
The associates were really super nice and I’m getting old but are they hiring models at these places now? I’m sorry I was talking the budtenders ear off- he was just so nice! Please someone discover these people and make them into super models! 😄
Lydia R.
1649796142
The hiring process for this company has been nothing but frustrating. I had a phone interview and was contacted to set up a second video interview. The process of scheduling an interview is entirely automated through an AI chat window where it seems like you’re talking to someone, but it is very apparent that you aren’t. My video interview was canceled and rescheduled several times with no communication beyond an automated email, the first time being canceled the day of, right before my interview time. When I finally got an interview time that didn’t get cancelled, I joined the video and waited 20 minutes without anyone showing up to conduct my interview. I called the support number on the automated email and spoke to someone about my frustrations and said that I didn’t want to reschedule the interview, I just wanted to share my experience and how off putting it has been as an applicant. She told me she was going to give my information to a manager at the location I applied to and that I should get a call in the morning. I have not received a call, I have however just received an automated email telling me my interview was rescheduled for a random date and time. Calling the number listed on google for this location directs you to call center that directs you back to the number I called yesterday. It is difficult to talk to a real person, and virtually impossible to talk to someone who is actually located at the physical location. This entire hiring process has been disrespectful of my time, and I’m honestly really disappointed because I was looking forward to the opportunity to work here just to be ran around and left with absolutely zero communication. If I hadn’t called the support number, I wonder if they would have even known they missed showing up to my interview. Very unprofessional and disorganized. I’m not one to leave negative reviews, but this seems to be the only possible chance for someone actually at this location to see and maybe think to do better.
Renee M.
1645882344
Gabe’s customer service made me so comfortable on my first visit. I was so nervous not knowing what to get, but Jess has consistently given me the best recommendations. The balm and tinctures have been a life saver. Highly recommend this location!
S H.
1644370794
The Brandon staff and dispensary are wonderful. Out of all the dispensaries I've dealt with, Surterra consistently has the best products especially their flower, it will definitely have you floating on clouds! Very Highly recommend Surterra Wellness to anyone looking for an all around A+++ dispensary from the staff to the products!!
Dave
1643997673
Overall good quality and quick service. Just needs a better layout of the menu, hard finding products while holding up the line.
Skylar W.
1641857159
Gabe is such a sweetheart he’s efficient and absolutely made my evening! Thankful for staff like this on a stressful day.
Hannah B.
1640910852
quick and friendly service always!! the place is always organized/spacious and comfy chairs! good weekly deals good vibes
Celia H.
1639190092
This is the only dispensary I go to anymore, they're always quick and super friendly and everyone is knowledgeable. Johnny is the best, he always takes the time to answer my questions. Everyone who works here is so nice!! I always order online, the menu is easy to understand and I've never had an issue with any orders in nearly two years of coming here. I've added things to orders several times upon arrival and they're always very quick to get me packed and out the door. I don't think I've ever been here for more than 10 minutes, even when it's busy. The store is always clean. They're cash only unless you use CanPay.The product is consistent and reliable, and Surterra has some of the best prices around. I recommend signing up for the email list, because they run sales almost every day and sometimes do flash sales and it's nice to get emails about that rather than trying to stay on top of it yourself.
H N
1638475193
I was so anxious to go to a dispensary I waited almost three months after getting my card. I was greeted by Johnny right as I walked in and I cannot express how welcome I felt right at the start. Johnny explained everything to me in grand detail, he took his time to explain products to me and what would be a good match for my anxiety. I will 120% come back and ask for him, he is extremely intelligent and knowledgeable and made me feel so much better about coming to the dispensary. Everyone else was absolutely wonderful and just as welcoming. I was so scared to go into a dispensary but they made my first experience one I will not forget!!!
Nicole C.
1637597588
I love Suterra ! Great quality products. Their whole flower "Big Smooth" is amazing. Literally on my way to get more now. The atmosphere and staff are all great !
heather L.
1636057400
Wish i can give a better review on behalf of advertising products and to let everyone know to walk in with cash because they don't except credit cards. It would be helpful to inform customers before wasting gas and time to pick up products. That is unprofessional not informing customers while there purchasing online or before hand.
Apartment J.
1635215462
I suffer from chronic pain issues and I'm going on about 6 months of using products from surterra wellness exclusively.The products which I'll list below haven't CURED anything, but without a doubt the products I use have helped me FEEL BETTER. Even my family notices it.Topicals: Patches, BalmTincture/Theragels: Soothe, ReliefVape: Island Time, or any Full SpectrumFlower: Animal Larry, Le Mans
Syl C.
1634153602
I can't say enough amazing things about Surterra Wellness. I've been to 3 other dispensaries and they don't even come close to how great Surterra is. The office is calming, everyone is so helpful, and their product are top notch. If you compare the ingredients they put in some of their products, you will see they don't fill them with junk like some others do. Being newer to this whole thing, I still need guidance and tweaking from time to time. I just did a virtual appointment and OH MY GOSH, Jennifer was amazing. She helped me so much. These products help my severe anxiety disorder and pain, and I am so thankful. Oh and 3 of my friends coincidentally go here. With so many options all around Brandon, don't waste your time with the others. Surterra is THE BEST!
Sherry Ann B.
1633525857
Johnny 5 is the guy who checks you in, and he is so intelligent about products also! Christy, she was the one I paid. She helped me come up with the excellent nickname johnny 5!!! Loved the place will be back guys🔥🔥🔥🔥🔥
Zachary B.
1631890686
Best dispensary I've gone too. Raven, Simone and Calvin were extremely helpful and friendly. Everyone at this location made sure to learn my name and take good care of me every visit. Only dispensary I go to anymore.
Tiffany
1631887599
I can't speak for everyone but for me and my wife we had an awesome experience with David Bowie. He literally went through every page of the menu with us to discuss their products and let us know more information about it and then gave us proper time even though they were extremely busy. I stay in St Petersburg and I would drive to Brandon again just to go to this Surterra. Also the young lady who checked us out at the counter I believe her name is Lydia was very informative and nice as well.
Caroline Jennifer C.
1631318515
.. update just got a call from surterra telling me that this didn't happen. Seriously staff was really rude..see pic of my id on floor and the two staff members up front were actively verbally abusive aggressive behavior......I put in a good to go order today when I arrived I was attacked by the entire staff one boy even used the word gangsta....why? Management came out picked my ID off the floor where the receptionist threw it and then he gave me attitude and not once did anyone apologize. All I can say is enter at your own risk and don't expect surterra wellness to respect your prescription needs. I will not be back
Nick W.
1630346039
Staff was very helpful and super knowledgeable and helped me with everything! Had great customer service from one employee named Camille she helped me out and made sure I got a great experience
Ah hh V.
1627353966
This place has my favorite cannabis products in Florida.I love the Coral Reefer: Vapes, Pre-rolls, Balm and Chews.I totally recommend picking up one or more of each as they are the best for mental and physical relief.My favorite product by far is the Island Time Vape closely followed by the coral reefer Topical Balm
Vicki K.
1624402075
My first visit went very smoothly! Front desk people were very helpful, knowledgable, and professional in providing information on products! This is my store now!
yehfro c
1621881318
Every time I come here, some sort of misunderstanding/miscommunication happens and I always end up with something other than what I asked for . Front desk associates are clueless about the medicine they dispense and only use typical buzz words like “terp profiles” and “entourage effect” to sell (with no actual description of said profile or effect given) rather than have an actual understanding of the medicine or their effects. On top of that, you’ll tell them word for word what you want and somehow they still mess up the order; I’ve been sent home with the wrong medicine twice now with multiple other times having to correct the associate dispensing said medicine.For the record, you can’t return incorrectly dispensed medicine once you leave the store so make sure they get it right the first time!
usda151
1619645294
Today I went into cetera for 27-21. I've always had a good experience at this location. Better than some other dispensaries. I walk in I scan my card and they asked me what I'm there to buy. First of all I would like to see what you have and to see if I have any discounts cuz I may be purchasing more than just came in there to get. They wanted me to put my order up front. I usually go in the back is normal and they've even brought friends without cards and we were allowed to go in the back. I was kind of confused is why they won't allow me to go in the back and then he asked me what I was in there for and I told him. And it seemed like he just wanted me to grab my products I came in for and leave. But the problem is what was advertised on a website wasn't what they had in stock. I'm highly disappointed in a service I had today. I will not be back.
Dennis N.
1616446537
Normally I would rate Surterra high as far as dispensaries go. But I just counted the 40 count Theragels and there are actually only 39. And I wonder out loud, how many times have I bought these and not counted them? No excuse for this. My pharmacy does not give me 29 pills when the prescription is for 30. Same difference. Pay attention!
ariel M.
1614356541
Placed an order and never received a text after almost two hours saying it was received, called and spoke with Tod who advised that although it had been placed they did not obtain/have my patient ID number so they did not proceed with packaging or attempting to reach out. When I inquired why he stated “it was probably busy”. Probably now my first and last visit with this dispensary altogether
Lisa C.
1614105138
Surterra in Brandon offers the utmost in professional service and courtesy to their customers. They are the most organized dispensary in the area, and I never have to wait more than a couple of minutes for my order. I also would like to give a shout-out to Johnny...he is always so helpful and makes my day every time I visit.
Christopher S.
1613408518
The Surterra Brandon Location has been the BEST dispensary in Brandon and just keeps getting better! They have always had the most knowledgeable staff, best customer service and hands down quickest time in and out of a dispensary. The management team is amazing and keeps the staff trained on product knowledge and the operational flow of the customers. I work in retail myself and am constantly impressed with this particular stores flow. You can use GOOD2GO and literally be in and out of the store in 1 minute! Even if you haven't placed a pick-up order and decide to stop in and grab something, you are still in and out within minutes. I keep trying the competing dispensaries opening in the area but NONE of them come close to SURTERRA!!!!!I'd like to give a special shoutout to Jess! She always has a bright welcoming presence about her and takes her time answering any questions people may have. She has taken away my anxiety several times when I feel I "should" know something by now. I've witnessed her doing this with other customers as well. Goes to show we are always learning and growing!
Bishop Robert L Regester R.
1613239808
Carissa is one the most outstanding customer service rep I’ve ever experienced since I’ve started my pain treatment. Each and every time I’ve come in she’s been the most pleasant to deal with. With more employees like Carrisa this business will always be filled with satisfying customers like me!
Amanda Y.
1613172121
I was really blown away by the fantastic service that I received at Surterra Brandon. It was my first time and my guide, Johnny J. made my experience such a delight! I had so many questions at another dispensary that they referred to Surterra and told me to ask for Johnny to give me a consult. I suffer from some terminal disease and was seeking some thing to relieve my chronic pain. Although Johnny stated that he cannot make medical claims or give medical advise, we assured me that Surterra indeed had products that would help my conditions. He greeted me with a very warm welcome and introduced me to the Surterra Wellness brand and line of products. I will definitely be making this location my preferred dispensary as Johnny has introduced me to products that have changed my entire well being. If I could rate this higher, I would. Again, I received such great service I’m shouting it to the heavens.
Ruth N.
1613150820
Carissa was incredibly helpful in finding me exactly what I needed. Everyone is so happy and helpful that it is a joy to shop here.
Sara G.
1612916017
Surterra in Brandon is turning into one of my favorite dispensaries. The ladies up front were friendly, knowledgeable, and genuine. They went above and beyond to help me. Customer service has fallen off in a lot of places, but they are customer oriented, professional, and they really care at Surterra. Happy employees make happy customers. They have deals for first time guests and the associates are happy to walk you through any questions you have.
joanna P.
1612529950
I don’t know how the other Surterra dispensary’s operate but I will say my experience with the Brandon location was and has always been pretty bad. Since they opened I’ve been there MAYBE 5 times and each time I regret stepping foot inside there. They lack knowledge, motivation and have the worst customer service out of every other dispensary I’ve been to. I went in yesterday to pick up my online order. They had no one in the back nor did they have anyone waiting to go to the back. I signed in up front, was told to have a seat and I would be called back. Waited and waited and a gentleman came in after me. He signed in and headed right back, one of the ladies that was up front decided to take care of his order before me. At that time was when the other person working in the back decided to holler my name from the back. Such disrespect! I mean honestly they should be working harder to keep their customers happy. Their products aren’t even good ( which is why they are always my last resort ). But now after that I will not ever go back there. My advice go to ANY other dispensary than this one. Spend your money where you are treated better and you get good quality products. Don’t make the mistake I did.
Trapped On V.
1609302872
Customer service is number one, best I have seen in any dispensary.Knowledgeable empathetic employees with great customer service makes coming to this location a pleasure.Coral reefer vapes and balm are fantastici really like how this location has multiple price points for flower, it also seem like its always in stock!
Chrissy H.
1602708546
Johnny J. Was very friendly and all of the associates are extremely helpful! I was a little nervous with many questions. But quickly realized everyone there was there to help. And it was very clean facility as well!
JESSICA D.
1602431470
Surterra is my go to dispensary! The products are great at a fantastic price point. employees are always friendly and knowledgeable.I really enjoy the indoor flower.Best priced dispensary in brandon!
Deborah L.
1601989398
Dependable quality, informed knowledgeable employees that actually are nice to you. Order before hand limited wait time. Or order when you get there never more than 15 min or so. Dream is my favorite for sleeping, I tried the other dispensaries products and the best quality is for sure Surterra. If your into the vape pens, I economize by purchasing my own refillable products. They help my money go a bit further.
Drew B.
1601759497
Outstanding space that feels very luxurious and clean. Everything is great with this company, from the design of their packaging to the quality of the product. This was my first time visiting and I was very impressed with the process and appearance of this location. I will certainly be back and highly recommend this company.
J M
1601412340
Not even good quality products but if I want to bring my wife in with me so I don’t have to sit alone IM NOT ALLOWED. So instead grow healthy right down the street let me bring my wife in so I didn’t have to sit there alone and wait, they also had way more of a section in just trying to save you time and money.
Rafael O.
1600825714
Great place to get all you need. I have been going here for over a year.
stacysbunch6
1600487266
Johnny J. was so very kind and helpful. He took the time to go over each product and help my husband and I figure out what products would work best for his condition at the most economical cost. Definitely made the experience an easy one as well as an informational one. Surterra @ Brandon will be a regular spot thanks to Johnny J.'s help.
Trapped On V.
1600395408
Customer service is number one, best I have seen in any dispensary.Knowledgeable empathetic employees with great customer service makes coming to this location a pleasure.Coral reefer vapes and balm are fantastic!I love the value and accessibility of a different flower products. $27 for an 1/8th of little buds is a great deal.Speed of service is also a great thing, quick in and out always!
Kevin M.
1599759136
Visited today and Josh was very helpful. He answered all of our questions and provided us with the best product for our needs. Great job!
Christopher L.
1598539879
The day was August 6th the year of our lord 2020. The reason for my visit that day was to assist my mother in her journey to wellness. Her prescribing doctor told her to go to Surterra Wellness and I was to meet her at the location after work. Long story short , the traffic getting to the store was bad due to rain so I was a little bit tardy. When I get into the store my mother was just exiting her consultation with Ms. Arella. My mother who never has a good opinion about any service she receives had nothing but good things to say about Ms. Arella. Upon checking out with her medication Camille did offer my mother some very good advice on use of the distillate product. This location has a customer for the foreseeable future in my mother and I wanted to give the proper recognition where it is due.
Garrett G
1598239229
Surterra has stepped up their game.This location always seems to have multiple kinds of flower and vapes in stock at Decent THC percentages.I love having a selection.GG4, Jackys Girl and GDP are stand out strains I have tried and come to love.I love the quality and value of the ground flower.I also really enjoy the relief and dream oral capsules.Surterra Brandon has the best customer service And actual knowledge of the products they sell.any time I had questions they were knowledgeably answered for me.I HAVE BEVER WAITED MORE THAN 10 minutesBest vape: Float , GDPBest flower: Jackys GirlBest pill:dream and reliefSurterra is the best!
UserDallas
1597773064
You may pay a dollar or two more, but the product is consistent, outstanding customer service. Well run store!
Wreck It R.
1597594811
Awful experience. Quality has gone down hill and I purchased their “premium” shatter and it was unusable due to packaging error. Corporate told me to talk to store manager. Went to store got the shift leader who rudely turned me away. She did wait till after I made a purchase to inform me this was their standard quality in the product. Told me nothing she could do, but encourage me not to purchase again. Not going back here. Heading to new store down the street 🙂
Tracy S.
1597443568
Wonderful experience today from the moment we walked in the door. We were immediately greeted by Johnny and he became our guide into this whole new world of legal, medical marijuana and what an excellent guide he was. Everyone was amazing. Just an amazing experience. Thank you Surterra.
Amber C.
1596892865
Very nice, gets a little busy and crowded because the store is somewhat small. Also, bring cash before you go because their system is typically down and they charge $3 to use their atm. If you though the Cashnow app was going to save you there is a chance that if you are new that the app will you require you to fill out more information and cannot be used the same day.
Doug N.
1595838892
These are the best dispensaries in Florida for consistency and quality of product. Alexis and Kim are top shelf bud tenders and were very helpful and professional with all the questions that I had about cannabis in Florida. I would recommend this over any of the other dispensaries I have been to in the sunshine State
Chris
1595619395
Sent me messages informing me my orders were ready for pick up.... they weren’t and couldn’t even fulfill my order. Left work to be able to pick up... extremely inconvenient.
Kevin W.
1594577479
Bottom Line on Top: Great products with irresponsible policies – Go elsewhere!In the midst of a global pandemic, what can you say about a company that takes away all options other than in person visits that start with a stay in a small and busy waiting room? BONUS: They claim to be a medical company! Earlier this year, Surterra stopped delivering products, just as the country was shutting down and shelter in place orders swept the nation. Now, they have even stopped doing curbside service. I know that some people use medical marijuana purely for recreation, but a huge number, like me, use it to treat real and serious conditions. To have a provider choose to abandon all truly safe options that avoid COVID-19 just to save a buck? Words like ‘unacceptable’ and ‘irresponsible’ and ‘unconscionable’ simply don’t do it justice. Surterra offers products that work very well. They are consistent and effective treatments, and both I and my spouse have tried a wide range of providers and found Surterra to offer the best medical options for us. But should we be willing to put our health, and that of the other customers and employees, at risk to get a marginal benefit over Trulieve, VidaCann and others that have actually *expanded* safer option? It’s not worth my life or the lives of my family. I don’t give one- or five-star reviews often, only when I think it’s really important. This is one of those times. Please like this review so people know what they’re getting into. AND WEAR A MASK!
Cassandra M.
1594523433
This was the first time I visited a surterra location. I am beyond impressed, from the moment walking through the door today I was greeted by warm, welcoming and knowledgeable staff.I came looking for only flower, but walked out with not only fantastic quality granddaddy purple. a relief patch that really helped with my upper back and neck pain, and a coral reefer island stick.Johny and labrea really helped me find the relief I was looking for and I can not be more thankful. Payday cant come sooner!
Elena San P.
1593802101
Don't trust any of their ads for discounts. They like their fine print more than their customers.
Bad A.
1593309117
I work in the industry, and was visiting from Tallahassee. Josh showed exceptional customer service from beginning to end. I was in a bit of a hurry , and he swiftly got me through and even made changes to my products to suit my needs. Thanks again Chief, you were amazing.
Emily B.
1593132542
Had a great experience today with Arella! She was incredibly informative and helped me every step of the way! Every was super friendly and super knowledgeable! Will definitely be back!
Dennis R.
1592348985
They are so nice fast and really good prices today was my first day and I can said thank y’all for everything definitely I’ll be back 5stars
Judi B.
1592010616
I was told I’d receive a text as to when my order would be ready. Never did. Called and was told it was ready. Directions inadequate for someone not familiar with Brandon. My order was not ready when I arrived. I read curb side pick up was an option but not one offered to me at any point. Since I’m a 74 year old cancer patient this is an issue. None of the customers were wearing masks? Why not? And I was not given options to distance from them while I waited for my order. And then I was overcharged when it was ready??? I ordered on line???? Sorry your store on Fowler was looted but you’ve lost me as a customer
Jona B.
1591398040
I placed an order online and used a coupon code. When I drove to pick the order up the next day they said they would not accept my order with the coupon code I used and said since they packed the order the next day I could not utilize the code. That is not how coupons typically work anywhere else and even if they do please mention that you have to pickup the same day on your website so people don’t waste their time. I will never be back as I do not appreciate my time and gas money being wasted. I even have an email confirming my total was $42 and when I went to pick up they would not honor that price. Really poor customer service.
Jon P
1591127365
Great happy staff!! Fair prices.. THANKS 4 BEING THERE!!!!!
Albert F.
1591021570
They cancel my order too often , they have in store when I get to pick it up thats when I realized my order been cancel
Anna M P.
1590008693
Dont't let the cheap prices fool you! Go to GrowHealthy across the street for better customer service. This store lost my business completely due to poor management and poor handling of regulations during the COVID pandemic. Not only were thet VERY late to provide proper regulations, I was told to come into the store for a refund that was apparently impossible. Why was I sent to the store, to potentially myself to a deadly virus, for a return that you couldn't even do? Let's not get started on how unorganized they are with providing you with THC %. I went into the store once, disappointed with the THC (which was WRONG on Leafly) and the employee was annoyed by me wanting to know THC levels of other product. How about you get a different job if you're too impatient to help me get medication that actually works for me?Its stores like this that give legalization a bad name.
kathy D.
1588970758
The Assistant manager is really nice and attentive! I had a issue with a cartridge and was told before theres nothing that can be done and to transfer the oil to a different cart and vape it that way... Well i did that and the taste was still horrible so i threw it out:/ i really like the product so im not gunna say the brand. But Alexis was so kind and helpful and genuinely interested in Her customers care! I was a little worried about trying the product again but after Alexis helped me i felt much safer! Thank you Alexis i will see you next friday -Nathaniel davis
Global Green Footprint, I.
1587472548
Devon the manager does not honor his word. He was supposed to give me a discount because I accepted a prior order that was in error. Instead of holding others up I accepted the order as it was already paid and Devon stated he would “take care of me” the next time I came in. I brought this to his attention and very dismissively he stated he could not remember and just went about his way. He could have easily checked my last order or attempted to care. This is very sad because I like the product and this location is convenient. I’m a good customer and his response was very hurtful.
Johana
1584478413
This place never disappoints. Excellent customer service every single time. Their products are better than Grow Healthy #sorrynotsorry
Kristen T.
1582014330
Surterra has been improving recently. I enjoy their Florida's Finest line of products. The flower so far has been alright and I am looking forward to their rumored premium line of flower. The Budtenders are helpful when it is slow but when there is a crowd things can get backed up and a bit hectic.
Kristen T.
1582014318
Surterra has been improving recently. I enjoy their Florida's Finest line of products. The flower so far has been alright and I am looking forward to their rumored premium line of flower. The Budtenders are helpful when it is slow but when there is a crowd things can get backed up and a bit hectic.
Ellen B.
1581197162
Great first time experience! Josh was very personable, well versed in all products, and explained everything thoroughly. Would not hesitate to recommend Surterra. Thank you, Josh!
Wanda C.
1581005487
Wonderful place!! Very nice employees who are very knowledgeable & willing to help with anything plus high quality inventory. But I go in the afternoon, after work & they seem to be always out of almost all pre-rolled items, that's the only reason I gave 4 stars. But everything else is 5 star!!!
Alex C.
1580596380
Awesome experience from start to finish! Kim was very friendly and knowledgeable about All the products! I felt welcomed and comfortable with making the correct purchase thanks to Kim!
Thomas S.
1574911856
This was my first experience with therapeutic cannabis and I was seeking help for my chronic back pain, due primarily to arthritis. Chris was extremely personable, patient and helpful and offered me great advice on which products to try as well as dosing options to best address my specific concerns. As my journey progresses, I expect to rely on Chris’s expertise again. Thanks Chris and thanks to Surterra Wellness.
Ms W.
1558832391
.Customer service is A+. The best part was being able to take my son with me. The environment was clean and not overly done. They had coloring books and water for him as well. I felt safe with my son in the environment. They explain the products well. And they actually work! I was afraid to try to tincture oil, but the rep was able to explain it in a way to ease my insecurity. To my surprise, I liked it best! Oh and he tsunami Hurricane! Awesome. Definitely will check them out again.
