Surterra Dispensary in Lakeland, FL

Surterra Wellness
4.7
Based on 398 reviews
I love this store and even more the staff. I have had Mary many times as my tender and think she is awesome, not saying the rest of the staff isn't, I just have her name fresh from frequency and recency. If I'm ever curious about a strain she is more then pleased to go through the terps. taking her time explaining and helping, but at the same time never making me feel rushed. Returning customer not just because the product, more because the helpful, kind staff. ❤️❤️❤️P.S. The one that held the class today about concentrates did an awesome job, I learned a few new things. My apologies, I forget her name but well educated and kind.
Scott T.
Scott T.
1719077972
Love this place! Mary (the associate) was awesome! Super helpful and made sure I got my sweet discounts. Definitely coming back. Thank you!
James J.
James J.
1718793508
I feel like there should be a bud tender dedicated to pick up orders. I had to cancel my order because all the bud tenders were consulting customers on products. If I took the time to place my order online I shouldn't have to wait 20 minutes for every customer who didn't bother reviewing products online. I have over 700 loyalty points I'm walking away from due to this issue. Ayr here I come.
David Z.
David Z.
1718505241
Well, let me tell you something, brother! It's Dangerous Dave here, and let me tell you, I just stumbled upon the greatest sale of all time, dude! I walked into my go-to place, and the budtender at the front desk greeted me like a babyface Bobby "The Brain" Heenan, man! This guy is a 4/20 genius. It was like a tag team championship bout with the deals they had going on!They said to me, "Hey, Mr. Dangerous, spend $50 and get a half ounce for just $32.50, brother!" Can you believe that, dude? I felt like I hit the jackpot, the ultimate jackpot, brother!I couldn't resist such an incredible offer, man! So I said my prayers, took my vitamins, and slammed down those Benjamin's faster than a big boot to the face, brother! And let me tell you, when I walked out of there with all that beautiful greenery, I felt like the undisputed champion of the world, dude!So let me tell you something, when you find a deal like that, you've got to grab it by the horns and ride it all the way to victory, brother! Surterra is running wild with these savings, man!
vallie R.
vallie R.
1718319972
Maryanne is super sweet and always goes above and beyond to help out. she’s very easy to talk to, feels like chatting with a friend!
james J.
james J.
1717292042
Good medication and all, but I had a 6-hour run around with your headquarters about you overcharging me $25. You are performing some very deceptive practices and I will be reporting you to the department of agriculture and the health department. Pull out your calculator real quick, 16.5 + 16.5 + 15 + 15 + 50 equals $113 not $138. Even your corporate overlords couldn't understand that. Like they would not pull out a calculator and add it up. Very very deceptive. Hell I might even stand outside your business and protest.
Ava C
Ava C
1716505689
i’ve been going here for years at this point and everyone here is always SO nice and sweet to me. tonight particularly though i wanted to commend the ladies here tonight, the manager marissa i believe her name is and i apologize i can’t remember the other two ladies names but there was a man who came in tonight who became very aggressive and rude with everyone when he got “skipped” by one or two people, not something that should have been as big of a deal as he made it, and he was saying rude things, name calling and cursing yet everyone stayed so calm and was SO polite the entire time, even still offered him the preroll he got for free with his order… i would’ve SPAT on his preroll but these ladies maintained their composure and i will ONLY be buying my weed here from now on because of how well they handled this situation. i hope yall are able to smoke a fatty after you get off because you deserve it!
Christina H.
Christina H.
1716221236
I am a caregiver for my daughter. Therefore, I am always the one that is in the dispensary. I have been to several different places in Florida (as the drs always tell you to shop around for the deals). Honestly, the deals dont mean as much to me as the service. The service at Surterra Lakeland has been top notch! I am always asking questions and the staff is very willing to answer questions and give their opinion! Lately weve been working with Kitty. She is absolutely amazing in every sense! Kitty tells us when something new is going to drop that might be beneficial to my daughter. Kitty goes out of her way to make sure were happy with our choices for my daughter! I want to thank you for everything and being so accommodating!
John Warren J.
John Warren J.
1716051867
Everytime I go here the staff are always extremely happy to see me when I arrive. I’ve actually been shopping from Surterra from the start when they didn’t even have dispensaries all over the state. I had to drive all the way to USF area back in the day.That was the first time I had ever smoked oils, I grew up smoking from brick, CB, then moved to Florida for my card, hit that oil, oh man it was so relaxing, and the taste was just like flower, but didn’t let off odors like flower. Amazing.Long story short, love their products, always high quality, flower, concentrates, vapes! My spot! 5 star service here!
J M.
J M.
1714238358
Most of this rating is for customer service or just general interaction with customers is great and worthy of a star to alone. PARKING is ABSURD, normally I would never take away or give stars based on parking but this one is so egregious. It should be one handicap spot upfront. The rest of the parking shares with another business beside this location. Or a park on the road at your own risk kind of situation. The important stuff, product, wax consistency is perfect for nectar collector, which I prefer over rigging, otherwise nothing special just good solid concentrate the flower is very lacking on “bag appeal” as in all the first things you notice when you open the bag, the smell, the frost/crystal, etc… the effects are there. They’re just nothing to write home about either. Your money will go further at Trulieve, flower at Grow Healthy is better overall, and MUV has better rewards!
Susan V.
Susan V.
1713917921
I have had my license for four years. I did not know about Sutera wellness. I went in today for the first time as recommended by my doctor. I met John the manager and I met Kenzie. I felt so welcomed. And they were so knowledgeable about the products. I have never experienced this in any other dispensary. It makes the other places I’ve been to look like Walmart And this place like Nordstrom. Very classy, very different. Thank you very much for treating me like I was an important customer.
Gabe C.
Gabe C.
1712356205
I have been to a few different places and haven't always been the most happy. I have luckily found a place where the employees care and interact with me and im not just a number. I really enjoy your establishment
Kayla B.
Kayla B.
1712257422
Every time I've been here everyone has been extremely helpful and knowledgeable with everything I've ordered, making sure to let me know what other things are also available with similar profiles, etc. 10/10 recommend to anyone and I've done my *shopping* around Lakeland since moving here in January 2024, Surterra Lakeland is by far the best when it comes to deals & overall pricing! I don't really frequent any other dispensaries in Lakeland, unless it's just one of those things you can't pass on haha but 99.99999% of the time, I'm placing my online order with Surterra Lakeland.Also: Because of Surterra, there is no panicking at the dispo for me 😁😎🍃
Tona W.
Tona W.
1707667061
Staff is very informative, polite, friendly and helpful. Products so far are or top quality and fair price. Love the Sales
Miguel C.
Miguel C.
1707652445
Great customer service. The staff are always smiling, and I can feel the positive energy as soon as I walk in. Please keep up the excellent customer service.
Holly F.
Holly F.
1703099768
I absolutely love everything here! The flower is amazing but the concentrates are where it's at! They also have the best topical balm that I have tried! Great and friendly staff! I use Surterra weekly now! ❤️
Gabi S.
Gabi S.
1702588278
This is the only dispensary I go to in my state. The product is always fabulous, but the staff is what makes the experience. I truly truly enjoy going there. Everybody is always so kind and helpful, and they all adore my son, and are always so sweet with him. I will never not vouch for Surterra!
Kris J.
Kris J.
1700260084
Customer service here is hands down the best! So helpful with any questions and suggestions. Love the open/welcoming vibe you get from the second you walk in the door.
Salome B
Salome B
1699559467
The people here are so nice and make me feel so comfortable! Probably my favorite dispo to go to. My only complaint with you guys is not reaching out to the customer if you’re out of an item thats already been placed for pickup. This happened twice where I’ve placed an order and arrived at the store only able to go home with half my order 🙁 I totally understand things run out but giving a heads up you ran out of something would be greatly appreciated!! Love you tho
Bailey M.
Bailey M.
1698684801
My home dispensary, this group is led by the kindest leadership and each and every one of the dispensary associates are kind, knowledgeable (hit up Jon for your best flower recommendation) and always welcoming. I love you guys ❤️
Krystal C
Krystal C
1697658362
I've been to Surterra a few times and haven't been disappointed! Jon was very helpful with my order the other day and was friendly and knowledgeable about the products. I was recommended Surterra by a friend and would definitely give the recommendation to anyone!
David Z.
David Z.
1697230331
Hark, fair denizens of the realm! Pray lend me thine ears, for I shall regale thee with a tale of a wondrous emporium, Surterra, and its herbal concoctions of great potency.Behold, the Bitter Sweet hybrid strain, whose essence did transport me to heights unknown, as Romeo, enraptured, was by fair Juliet's beauty. Its bouquet, a mingling of bitter and sweet, did entice my senses with a symphony of fragrant delight.With trepidation, I did partake of this verdant herb, and lo, its effects did seize me with a fervor unmatched. As the moon doth wax and wane, so too did my consciousness ebb and flow, betwixt realms of mirth and repose.Its gentle touch did calm the tempest within, as if Puck himself had sprinkled fairy dust upon mine troubled mind. A sense of serenity embraced me, as if the very stars in the firmament had aligned to grant respite from life's toil and strife.Yet, 'twas not all tranquility that Bitter Sweet bestowed upon my mortal frame. Nay, for like the storm that doth rage upon the sea, a surge of energy did course through my veins, igniting a fire within.I, like a knight of yore, was imbued with vigor and verve, ready to conquer any task that dared cross my path. The world, once shrouded in shadows, now shone with the brilliance of a thousand suns.Oh, Surterra, thou hast crafted a strain of such potency, it rivals the potions of fair Shakespeare's witches. With each inhalation, I was transported to a realm of bliss and introspection, where time and space held no dominion.Thus, I beseech thee, seekers of solace and seekers of mirth, venture forth to Surterra and partake of this wondrous Bitter Sweet hybrid strain. Let it carry thee on its wings of delight, as it did me, to a realm where Romeo's love for Juliet finds its match in the euphoria that awaits thee.
Sheri B.
Sheri B.
1693563274
Awesome people work here and are all nice to everyone and they'll definitely help you out on what you're looking for also. They have great products and great prices on them. I would definitely recommend everyone to at least come here once or more than once, if you love the place like I do! 😁
Triin0
Triin0
1693184947
Excellent staff and just happy for your business all together. Shows in customer service and the atmosphere. Much more local feel. Great product as well, aside from the variety I find it tends to be much better/cared for product as well. Highly recommend!
Ivette
Ivette
1691184895
First time costumer at the Lakeland location, very friendly and knowledgeable staff, store nice and clean and well stocked great variety of product's they have a loyal costumer on me.
Wendy M.
Wendy M.
1689416144
They are very quick to complete your order and get you on your way plus if you have any questions they answer all your questions and I've never had any problems with anything that I've ever bought from them so and they're the only place I go to
Joey R.
Joey R.
1688336641
Fast and friendly service with a really positive and calm vibe. 10/10 would recommend anyone goes here. The Premium Flower is full of terps, flavor and High THC.
Craig C.
Craig C.
1685900377
Highly recommend. John constantly provides the most useful tips for the best ways to handle and consume product. I’ve changed my own “process” multiple times after receiving friendly feedback based on their experience.
Elsie A.
Elsie A.
1683924880
Yesterday was my first time at a dispensary and I was a bit anxious… but Rebecca made me feel much more at ease. She was incredibly informative, incredibly sweet and I never once felt stupid for not knowing something. She gave me information even when not even requested. I told her I think she needs to have a class because she was the best teacher, lol.Thanks Rebecca. No matter the pricing of other locations I feel like that one visit was enough to keep me a loyal customer lol.Also I want to add that surterra’s pricing is really affordable, their stuff is top notch and they constantly have sales. I will recommend them always!
Pat C.
Pat C.
1680268835
Absolutely love the Lakeland location. Always friendly and happy to help. Surterra Wellness as a whole has really stepped up in the past few years from when I first tried them in 2018 by really expanding their product offerings. I was initially turned off by their lackluster offerings but was lured back by one of their great promotions and have been a frequent customer ever since spanning the past few years. This place literally gives away free stuff if you sign up for their notifications on their app. So far I've received over $100 in free products. Great place!
Skairipa Kom T.
Skairipa Kom T.
1674256591
My favorite dispensary in town! I adore Surterra Wellness and shop there often. They have a friendly, welcoming, and knowledgeable staff that are always willing to help. Their deals are fabulous... It seems like anything I need is almost always on sale. I love their rewards program and app as well. This is just an all around amazing place 🙂 Definitely recommend.
Amanda G.
Amanda G.
1673220430
This is one of the best dispensaries I’ve been to by far in all of lakeland, Brandon, and Tampa. I feel like the people who work here really care about your wellness & making sure you feel better. Their tinctures have helped me go from sleeping 2-3 hrs a night during my most anxious/painful nights. 10/10 would recommend. Edibles are also really good here!
Jackie D.
Jackie D.
1670956701
The staff here is extremely helpful and friendly. I find it sad they are not allowed a tip jar or even to except tips other dispensaries have these for reasons and that reason is because some people appreciate exceptional customer service and a little incentive never hurt.
Ashley S.
Ashley S.
1669912779
walked in with a bit of confusion about a coupon today. after talking to jon for a few minutes at the counter, he had me go speak with lisette. she was AMAZING in clearing things up for me and helping me get the product i ordered at the correct price. she is extremely personable, pleasant, kind, and professional. she sent me back over to jon with everything all set and he was awesome as well. very friendly and professional. i definitely recommend this dispensary if you’re looking for top notch service and product!
Cassidy R.
Cassidy R.
1669907011
Lizette and John were very helpful, answered all the questions I had. It was my first time in this morning and the process was very straightforward, I’m excited to try out all my goodies!
Very nice space. Fantastic customer service. Helpful and patient regarding product inquiries. Only drawback Wifi is weak. I couldn't log into Can Pay. Overall thoroughly pleased with both my medications and today's experience!
Kile
Kile
1669469534
As a new patient during Black Friday sucks that my discount couldn’t be moved to my next visit. Been to 6 different dispensaries since getting my card and all of them came to me saying my “Because of our Black Friday deals we’re going to move your discount to next visit.” That’s taking care of a customer. Not to mention my first time discount didn’t even apply to anything I was purchasing. Accessories were only included in the BF sale. Guy that attended to me was AMAZING. Very helpful and informative. Lady at front seemed like she was annoyed helping me. Didn’t seem like that with the guy before me or after me. Great deal on older Puffco products. But won’t be shopping there again.
Jacob G.
Jacob G.
1668280487
Awesome first experience got a great deal with amazing service even explained to me first time users of there app get on free item and was very helpful thanks again
Ashley H.
Ashley H.
1667839953
I had stopped shopping here before due to balling on a budget, but recently started coming back due to mass amount of sales and I have to say, always good product and even BETTER customer service, thank you Surterra Team
Kaleb W.
Kaleb W.
1663783908
My local dispensary! Always a pleasure walking in and speaking with the staff! I love them all! Don was very helpful and patient a few times with me, and studied terp profiles! So greatly appreciated and shout out to the whole staff!
Kingf B.
Kingf B.
1661282733
Great location!!! great lobby love the vibes!!an the free complimentry water.Cheyenne took care of me today she's a sweet person very helpful with my medication!
Josh W.
Josh W.
1657119365
Great friendly staff! Very knowledgeable about the products and always willing to help.
Ghost G.
Ghost G.
1652557693
This was my first time to this dispensary and it was great! They have great deals, good products and very nice people.I would recommend
Valerie J.
Valerie J.
1652290655
Lisette was extremely pleasant, patient, funny and extremely knowledge of all products and offerings. Her confidence and demeanor removed all anxiety and apprehension. My first visit was very enlightening and relaxed; providing a comfortable atmosphere for a productive exchange of questions and answers. Highly recommend Surterra.
JONAH C.
JONAH C.
1651618014
The Lakeland staff consistently kills it. The vibe is always great at this shop. Even on the big sale days they turn and burn. You can count on Marissa or Amy to be up front smiling and making you feel at home. Lisette is sure to keep the back of the house rocking. It just feels like these are my people.
Allegra K.
Allegra K.
1650311691
Lisette and Amy are so helpful! I have pretty bad anxiety and need my sister to accompany me, they had never questioned it or it has never been a problem, they always make sure to make me and her feel so welcomed and comfortable!!! Highly recommend!!
Shannon B.
Shannon B.
1649983586
The Lakeland staff is fantastic! Amy is a superstar! She always makes my evening with her energy, kindness, and excellent service. It's my favorite stop after a long day and not just for my much-needed meds; they always provide efficient, compassionate, and exemplary customer service.
Chase W.
Chase W.
1649864500
Today was my first time in a dispensary with my new med card and I had a very beautiful experience at this place! super friendly, helpful, easy, and patient with all my questions! My sweet bud tender, Lisette was amazing! Also, I got 60% off my first visit! So exciting and happy!
Gail B.
Gail B.
1649353470
Greeted warmly. Answered my questions. Micah was very helpful. A good experience.
jedidiah D.
jedidiah D.
1648938487
When I came it was poring rain out side and as soon as I came in the door The bud tender were extremely nice. They helped me out with my limited funds. They worked out how much everything was and gave great recommendations. Love the product they have as well. Good prices
Ronda R.
Ronda R.
1647990003
Knowledgeable and friendly staff. Loved my first experience with them.
Valeri C.
Valeri C.
1647383057
Wonderful service. Love the flash sales. Hate the parking situation.
Heather K.
Heather K.
1647381542
Dawn is awesome! Love the entire staff and Surterra has great products!
ScarFac306
ScarFac306
1646189632
Jesi was really awesome. Gave me my 25% off for my birthday and I got the most adorable little minis I've ever seen, but don't let size fool you.😉
Kyle R.
Kyle R.
1644580369
This is my favorite dispensary to go to it’s always extremely clean and the employees are very kind and seem to be held to high standards 10/10
Jae Y
Jae Y
1643407797
Quick fast efficient go to jesi great customer service skills
Timothy P.
Timothy P.
1640893627
To Whom It May Concern:Your company seems to treat people as if they are just for them. You contacted me about an interview ,and set one up. To do this I changed my schedule for something that needed to be done. You confirm my interview one hour before it starts, but then leave me staring at a screen with no one ever joining in. Then I wait until the next day to get a call back about what was happening just for you to tell me the position is filled. So why did you confirm an interview? You have lost not only a hard worker for an employee but also I will never buy from your overpriced dispensary again and will tell everyone to stay away. I regret ever leaving a good review to you. Just another soulless corporate cog in our useless capitalist system.Sincerely,Tim Payne
Alisia L.
Alisia L.
1635106415
Allan was so so awesome. It was my first visit so I had a million questions and he answered all with so much info to provide. The place was clean and welcoming.
Hailey V.
Hailey V.
1633796155
Business is great but location is terrible you can never find a parking spot. Need to move to a location with more parking
daniel T.
daniel T.
1632000432
Quick and easy! Tracie did a great job assisting me!
Taviee 3.
Taviee 3.
1629226586
Ms.Lisette always makes sure my order is processed. In and out… #swiftly
Justin L.
Justin L.
1629159258
lisette is one of my favs here shes always knows whats good and makes the experience of shopping here great and fun love this store😁
John C
John C
1629152226
Great staff! They go above and beyond for their customers, always clean and nice environment. Special thanks to Lisette! She makes her customers feel welcomed and her professionalism is impeccable !
Monica Y.
Monica Y.
1629074775
I’ve been going to the Lakeland Surterra now for a bout a year, and the customer service has been great! Lisette has helped me numerous times. Not only does she always inform me of any current promotions, she also gives great recommendations on products! Thanks a lot!
Amanda R.
Amanda R.
1628705335
Jesi was so helpful and kind. I have been struggling with finding the right remedy and she lead me in the right direction. She knows her stuff.
Angelina C.
Angelina C.
1628450206
Amy is awesome! It doesn’t matter if I’m having a bad or good day, she is always so nice and patient.
Brittany
Brittany
1624470245
This place is AMAZING since day one! Amy is AMAZING!!! She really knows product knowledge and any deals that are going on. She is on her game! Give her a raise!
Will C.
Will C.
1623614539
Charity was great! She took the time to help me understand my options and what would work best for me. Everything she recommended was great. Thanks for your help Charity
Chhaya E.
Chhaya E.
1622822149
Amy at the front desk was awesome today. She made a change to my order, then redid the change with no fuss to get my order correct. I absolutely love the staff here. From front desk, to management to the checkout area, everyone is always so friendly and helpful. I love the environment you guys have built here. Happy client here, please keep it up. ❤️🙌
Richard P.
Richard P.
1622504223
Listen…. After a long 4 hour drive in traffic… Relief is all I wanted. I thought… “Who will stay open late enough to pay a visit???”. Yes my local Lakeland Surterra answered that call. Why am I taking the time to leave a review? My experience is why, Amy is why!!!!As luck would have it I’m normally greeted by her. With every occasion it’s with the energy of… Well the only thing I can compare it too is when you’ve seen a friend you haven’t in a while and get to catch it. Every time! Literally it’s a whole vibe. Not only is the energy key, but she always helps me put together the most therapeutic combinations. Truly a VIP experience from her. I could go on and on about all the great people there. I won’t front like I don’t shop around for the best deals…. But when you build this type of relationship it’s the reason I’ll happily frequent this location more and more and recommend to all my fellow patients. And not to mention y’all do offer the best deals. SMH!!! Don’t sleep on this location like I did!! Thank you for making my day after such a long one!
David L.
David L.
1621431586
This place is Great!! The most helpful (and very knowledgeable) person in the whole world is Dawn!! She can help with ANYTHING!! Very pleased and recommend this dispensary to EVERYONE!!
Ashley H.
Ashley H.
1617646250
First time going into Surterra and I was blown away! The other dispensaries that I have gone into sometimes make me uncomfortable. I feel like information is thrown at me way too fast and I feel overwhelmed after leaving. However after today, This is one of the only dispensaries I will go to! Alisha was an absolute gem, and made me feel extremely comfortable. I have very bad social anxiety, and Surterra let my boyfriend, who makes me feel much for comfortable (I joke that he is my emotional support human) inside so that way I was comfortable. Alisha was amazing during the consultation, explaining everything to me, listening to my needs, as well as very personal, identifying with things we both experience. 100/10 would highly recommend and will definitely be going back
Joseph H.
Joseph H.
1615524074
I had the absolute pleasure of working with Alisha at check out. She did a tremendous job answering all my questions and giving extremely helpful tips. Her knowledge of each strain and interpersonal communication was fantastic. She helped me understand what to expect and provided general dosing recommendations. Glad to call Surterra of Lakeland my Dispensary of choice.
Michelle F.
Michelle F.
1614715007
Lisette was very helpful. She came out and took the time to handle my situation. I left a very happy satisfied customer. The place is beautiful on the inside. Very clean and new. The staff was very sweet and helpful.
Karen M.
Karen M.
1614620275
Tracie, the Wellness Coordinator here in Lakeland is absolutely a million dollar employee at Surterra! Not only is she genuinely concerned about helping you, she patiently teaches me about new things! Please let her know what a great lady she is, she is truly appreciated!Karen
Renee F.
Renee F.
1614215965
Alisha has helped me multiple times and I just love her! So upbeat and bubbly. Knowledgeable and more than willing to help and explain anything needed. And ALWAYS has a smile on her face. Makes the entire visit pleasant. Thank you for loving what you do and just being you! Definitely ask for her the next time you go!
Had a crazy sale today but these fine folks kept it very together and were still smiling even with all the craziness. I had never been to this Surterra (only been to another location once) but it’s a really cool building and really spacious inside. Good with covid and all that. Anyway, the product I got was actually quite effective and overall very enjoyable. Even better with the sale. Thank you Lisette for calling me to let me know y’all had run out of some of the product I had ordered. She helped me resolve it immediately. Completely expected with a sale like this one to be honest. Alisha who helped me at the register was more than pleasant. I really appreciate your help today. Super nice. Shout out to Amy and Shay who were there busting their butts too. Thanks again guys and gals y’all are very appreciated. (Apologies if I got your names mixed up)-Matt S.
Nagham K.
Nagham K.
1614185532
Right from the start we were welcome by the friendliest staff. They were extremely accommodating. Lisette helped my mom out. She was amazing!! She explained everything and recommended what she thought would work best with my mom. Overall it was a 5/5 experience!
Mathew B.
Mathew B.
1614107577
Man, I dont know where to start. I will start by saying they only employ the best of the best tenders. The staff there from day one have been nothing short of assisting, caring, patient and kind. The leaders have et the example by either training of their own personal influence in each h employee. That said the managers get kudos for making these orders work out for everyone when the systems seem to be failing the staff and customer demand. Tracie has been my go to since I started going there. Making sure my needs are met as well as keeping my 3 yard old calm and happy while I figure out what I need. This is one company I hope my wife finds a place at once she is ready to move from her current position. Great atmosphere and staff seems to be a big family with extended members as walk in clients.
Ouch! My H.
Ouch! My H.
1613748824
I love the group at surterra in lakeland. All of them are extremely nice and very helpful. Lisette has always been like a welcoming sister to me makes me feel like I'm home.
Ron H
Ron H
1613692407
Like to give a shout out to the Sentara Wellness in Lakeland Florida, the staff is all friendly and knowledgeable, always willing to go out of there way to help you, their product especially their Kief can't be beat, they always have good deals, looking forward to more good products...
Denise M.
Denise M.
1613492167
Love this place! Everyone that has helped me knows their stuff!!! I love the Cakez strain... helps me get through the day!Thank you surterra for being you!
SeaN K.
SeaN K.
1609444911
I ordered cakez today by calling their main support number, and placing an order for pickup. The representative told me that cakez was greater than 20% and when I arrived at the store, just to double check I reviewed the menu and found that cakes was only 15.9%. Had I not checked the menu myself, I would have been paying for a 20 plus percent product and only receiving one that is less than 16%.When I arrived the front desk told me that I should have received a text message letting me know my order was ready for pickup. Originally, when I spoke to the support representative, he told me it would be available in 30 minutes so I took the drive across town to head over, not knowing I should wait for a text. Front desk was nice in not making me go home and come back, but I had to wait an additional 30 minutes until I was out the door with my product. After I changed my order to a different strain (as this had less % then I was told) the front desk person told me that my product would be ready in 15 minutes. I walked up and down the street to spend 15 minutes, and upon arriving back learned that I missed my spot in "queue". The front desk lady added me back to the queue upon arrival, but It would have been nice to have been told to wait in the lobby, so that I would not miss my turn in queue.Not the experience I would hope for, and I've been to a lot of different shops. I hope the brand can do a better job with ensuring clear communication between staff, and making each customer feel a bit better when their order gets messed up like mine did today.I will say the front desk was nice, and this is hopefully just a one time mistake due to the busy holiday. Hint: verify your % if ordering from the phone #.
Aly G.
Aly G.
1606789278
Love coming to Surterra! The staff are nice and helpful, the atmosphere is relaxing and I love that they have their products on display near the waiting area so you can walk around and take a look without taking up time in the line. I’m bad with names and the only name I remember is Symara, who works in the checkout area. She’s always sweet and helpful just as any other employee there! The vibe is very familial and fellow customers often seem to be regulars! Really a great dispensary 🙂
Bradley F.
Bradley F.
1606778814
Lisette is awesome! Great product knowledge and personable. A must stop in Lakeland.
John J.
John J.
1605400396
Top shelf concentrate. Rivals Truelieve (the high THC concentrate) for sure. Super potent carts as well.Edit November 2020. Still rocks 🎸! Check it out.
R. Jeremiah S.
R. Jeremiah S.
1602540554
Lisette was the very first person we met coming in the facility and it has always been a happy and easy experience. They always have products and new things coming out. They are one of my top favorites.
J R.
J R.
1601147611
Surterra Wellness has very poor quality control, one time the product will be wonderful next time very poor quality of the very same product. The only place to leave a comment about the quality control issue, is on Surterra's facebook page. I left a comment (not a nasty comment just a comment) with a picture of the Surterra product I was unhappy with. I did not hear from Surterra and; apparently commenting anything other than praise is a no no, because I was blocked at that point from commenting on Surterra's facebook page. REALLY POOR CUSTOMER SERVICE SURTERRA!!!! (
Chris C.
Chris C.
1600541901
Edited to 4 stars after Surterra's customer service and the Lakeland manager made things right. Will definitely continue going to Surterra.First off, the staff is, and has always been, amazing; always friendly and knowledgeable. However, my complaint is in the company in general. It seems as if there has been a sharp decline in quality in the last 5-6 months. I bought 7g of Black Jack and it had 15 seeds in it. I mean, really? Is this mexican brick weed disguised as "high quality medicine"? The website should also list the percentages of the products. A patient doesn't need to go on a scavenger hunt just to get a few numbers. If it can be printed on the label, it can be posted on the website.
Devin E.
Devin E.
1599683366
Wow! Great experience, easy to talk to Lissette, and the vibes we're all positive. I recommend anyone who values an environment that allows you to really enjoy the shopping experience to come here.Thanks for the great service Lissette 😊!
Jerainer B.
Jerainer B.
1598641995
Symara was a good help thanks so much
Chris C.
Chris C.
1597964374
Everyone is always in a good mood and always very willing to help. You can always tell if a store has a good manger because things run smoothly and you can feel it among the coworkers. Sumara processed my order Today and was very helpful and friendly. This is the only dispensary I go to because the orders right every time and I like the people there.
Adrienne W.
Adrienne W.
1597784238
Great atmosphere and customer service! Dillion is the best!
Jesse F.
Jesse F.
1596736045
Hands down the best dispensary I have ever been to. I have bad anxiety and even the walk in was relaxing. Inside was like walking in to my house or a friend's house. Peaceful and serene. Employees were friendly, educational and professional. Number one dispensary in Lakeland. Great products as well. Highly recommend this place. Jenn R
DeQui L.
DeQui L.
1591976726
My first choice was trulieve but they demanded that we pay another $75 for my government appointed caretaker to come in with me so they turned me away. I went with suterra wellness because they're like jesus of the mm world they said, No my child save your money and spend it here on your medication where it's needed our door is open and we're here for you as our patient we care about what you need! They're cheaper anyway I'm saving a ton of cash and headaches by going with surterra!
sharon M.
sharon M.
1590552917
I've used 2 other dispensaries, and Surterra beats both. They have a MUCH larger, varied stock.(Ok, not like Disjointed, but that's TV.) I tried them because the first dispensary wasn't able to get the product I got there the first time, and the second didn't have bottles with droppers and tasted skunky. That's crazy. Staff is super friendly, knowledgeable, and both times I was in, spent a lot of time explaining info to me. Their phone personnel was the same. I use the tinctures, the taste is so much better than the others.The best part is they take cards, so I don't have to make a special trip to the bank to get cash. Smart folks, if I could give more stars I would! I avoided the insane traffic of S FL and came in from Lake Hollingsworth. As far as relieving my chronic, non stop back pain, the 1:1s have been great.
Brittany T.
Brittany T.
1590341841
SO HELPFUL. Lisette and Dawn were so helpful!!
dylan B.
dylan B.
1589500662
Quality customer service with quality medicine and well knowledged Staff. Great place to visit. Very friendly atmosphere. Thanks!
lonnie B.
lonnie B.
1588754678
Lissette was very helpful getting my order fullfilled right before closing.
Jacob W.
Jacob W.
1586743826
Great place! Lizette was very knowledgeable and helpful. Great staff and great product!
Meagan C.
Meagan C.
1586720534
Lisette at the South Lakeland store is the sweetest and helps in anyway she can. She went out of her way to get a document that they no longer hand out but has a ton of information on it! The products are amazing as well!
Jan S
Jan S
1585188236
Very nice and accommodating of my immobility issues. Stephen was knowledgeable and compassionate. Thank you so much Surterra Lakeland. ❤😀
Jon H.
Jon H.
1584053858
I really enjoy coming to surterra today Billy helped me out an he was awesome very informative and helpful,super nice and the wait wasnt too long,the flower I got was Jackie's girl its delicious totally gonna go back for me
Mark N.
Mark N.
1581463487
Always the most professional and courteous staff around, Surterra are there to serve, educate and take care of whatever needs or questions you may have. ABSOLUTELY 1000% WOULD RECOMMEND TO ANYONE WHO HAS A NEED FOR THIS SERVICE!
james K.
james K.
1579225986
Nice store and staff. Product is good to but I'm a bit cross over the fact they took away loyalty points then stopped the delivery service. How is that a good thing
Jennifer H.
Jennifer H.
1576438709
Great service from beginning to end . Thank you Jennifer and the young lady that helped me choose. It was 10mins til closing and they were awesome. Definitely will be back
Amanda H.
Amanda H.
1572049066
I had an excellent first time experience here today. Levi was extremely knowledgeable, helpful and kind. The dispensary itself is beautifully decorated with clean and easy to see/ touch product displays. I'm very happy with my purchases and I will certainly go back.
Anita M.
Anita M.
1569119797
I had such a wonderful experience at this store. The staff was friendly and very knowledgeable about their products. They took time to speak to me about my issues and what might work best for me. I left with plenty of information about the products I bought and how to use them appropriately. The store itself is beautiful and not intimidating to visit. In a few days I even received a call from the man who worked with me (Thank you Levi!), calling to check in and see how I was doing. I will be returning.
Casey P.
Casey P.
1554846916
Always really helpful and super nice any time I visit this location!
Next Reviews
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1222 Florida Ave S
Lakeland, FL 33803

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    Payment Methods:

    Cash Only
    ATM Available On Site

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    Surterra Cannabis Discounts

    Everyday Deals and Discounts

    • 1st Time Customer: 60% Off* (Not Stackable Except Loyalty) 
    • 2nd Visit: 40% Off* (Not Stackable Except Loyalty)
    • *Qualifying purchase total (before discount) cannot exceed $250. Excludes accessories.*
    • Veterans & Dependent Family Members: 15% Off and Double Loyalty Points (Not Stackable Except Loyalty) 
    • Senior Discount 55 & up: 15% Off, Sundays 30% Off  (Not Stackable Except Loyalty) 
    • Birthday Discount: 25% Off the Entire Purchase (Not Stackable Except Loyalty)
    • Financial Hardship (SNAP, SSI, SSDI): 20% Off (Not Stackable Except Loyalty) 
    • Every 1st & 15th Of The Month, Stack Veterans and Financial Hardship Discounts For a Total Of 35% Off
    • Industry Discount: 15% Off In-Store (Not Stackable Except Loyalty) 
    • Student Discount: 15% Off (Not Stackable Except Loyalty) 
    • Service Industry Discount: 15% Off (Not Stackable Except Loyalty) 
    • Visit Surterra Wellness Home Page  

    ABOUT THIS DISPENSARY

    Surterra, located at 1222 Florida Ave S in Lakeland, is open to serve the cannabis community of almost a million active medical marijuana card holders in Florida.

    Medical: Yes

    Recreational: No

    Delivery: Yes

    Delivery Fee: Free Delivery for orders over $150, and $25 delivery fee on all other orders.

    License Number: MMTC-2015-0004

    Before this dispensary could open, it was licensed by the Office of Medical Marijuana Use (OMMU). In the state of Florida, dispensaries are officially referred to as medical marijuana treatment centers (MMTCs).

    Surterra is vertically integrated, as are the rest of the MMTC’s. Being vertically integrated means they oversee the entire process from seed to sale. Surterra grows their own cannabis plants from seed or cuttings, harvests, processes into a variety of products, packages and distributes within their own network.

    Product types and availability can vary from store menu to store menu, depending on demand. If Surterra in Lakeland does not have what you are looking for, there is no legal obligation to stick to a single brand. Your medical marijuana card is universally accepted at any dispensary in Florida.

    Purchasing Marijuana Products at Surterra

    During your first visit, you’ll be required to complete intake forms. This lets the dispensary staff confirm your patient status and see what you were allotted by your medical marijuana doctor.

    Upon arrival at this dispensary, you’ll enter a designated waiting area before going into the retail area with staff. The dispensary staff work with you to explain all of the cannabis products available. Budtenders will make recommendations that are based on your doctor’s recommendation.

    Preparation Helps: See what’s available ahead of time. If Surterra in Lakeland online menu is available on our site, this is the best way to see the different product options before visiting the dispensary. If enabled, after finding the right products you desire, reserve your order on our e-commerce platform.

    Various delivery methods of the different cannabinoids have been approved by the DOH, including edibles, inhalation, oral, sublingual, topical, traditional flower and even suppositories. If you have an active medical card, you can pick from a wide array of cannabis products. There is no obligation to buy your entire milligram limit at once; instead, you can purchase less if you so desire and then buy more during another visit or at another dispensary. It’s important to find what works for you.

    Low tetrahydrocannabinol (THC) cannabis with higher CBD products are available to patients as well who prefer the non-euphoric effect.

    Contact the dispensary if you encounter product-related issues or problems. Surterra has a policy & procedure for this.

    Please enjoy the menu products from this dispensary responsibly!

    To stay up to date, sign up to our newsletter below to receive our MMJ Updates as well as discounts & specials as they arrive.

    What People Are Saying

    Surterra Wellness
    4.7
    Based on 398 reviews
    I love this store and even more the staff. I have had Mary many times as my tender and think she is awesome, not saying the rest of the staff isn't, I just have her name fresh from frequency and recency. If I'm ever curious about a strain she is more then pleased to go through the terps. taking her time explaining and helping, but at the same time never making me feel rushed. Returning customer not just because the product, more because the helpful, kind staff. ❤️❤️❤️P.S. The one that held the class today about concentrates did an awesome job, I learned a few new things. My apologies, I forget her name but well educated and kind.
    Scott T.
    Scott T.
    1719077972
    Love this place! Mary (the associate) was awesome! Super helpful and made sure I got my sweet discounts. Definitely coming back. Thank you!
    James J.
    James J.
    1718793508
    I feel like there should be a bud tender dedicated to pick up orders. I had to cancel my order because all the bud tenders were consulting customers on products. If I took the time to place my order online I shouldn't have to wait 20 minutes for every customer who didn't bother reviewing products online. I have over 700 loyalty points I'm walking away from due to this issue. Ayr here I come.
    David Z.
    David Z.
    1718505241
    Well, let me tell you something, brother! It's Dangerous Dave here, and let me tell you, I just stumbled upon the greatest sale of all time, dude! I walked into my go-to place, and the budtender at the front desk greeted me like a babyface Bobby "The Brain" Heenan, man! This guy is a 4/20 genius. It was like a tag team championship bout with the deals they had going on!They said to me, "Hey, Mr. Dangerous, spend $50 and get a half ounce for just $32.50, brother!" Can you believe that, dude? I felt like I hit the jackpot, the ultimate jackpot, brother!I couldn't resist such an incredible offer, man! So I said my prayers, took my vitamins, and slammed down those Benjamin's faster than a big boot to the face, brother! And let me tell you, when I walked out of there with all that beautiful greenery, I felt like the undisputed champion of the world, dude!So let me tell you something, when you find a deal like that, you've got to grab it by the horns and ride it all the way to victory, brother! Surterra is running wild with these savings, man!
    vallie R.
    vallie R.
    1718319972
    Maryanne is super sweet and always goes above and beyond to help out. she’s very easy to talk to, feels like chatting with a friend!
    james J.
    james J.
    1717292042
    Good medication and all, but I had a 6-hour run around with your headquarters about you overcharging me $25. You are performing some very deceptive practices and I will be reporting you to the department of agriculture and the health department. Pull out your calculator real quick, 16.5 + 16.5 + 15 + 15 + 50 equals $113 not $138. Even your corporate overlords couldn't understand that. Like they would not pull out a calculator and add it up. Very very deceptive. Hell I might even stand outside your business and protest.
    Ava C
    Ava C
    1716505689
    i’ve been going here for years at this point and everyone here is always SO nice and sweet to me. tonight particularly though i wanted to commend the ladies here tonight, the manager marissa i believe her name is and i apologize i can’t remember the other two ladies names but there was a man who came in tonight who became very aggressive and rude with everyone when he got “skipped” by one or two people, not something that should have been as big of a deal as he made it, and he was saying rude things, name calling and cursing yet everyone stayed so calm and was SO polite the entire time, even still offered him the preroll he got for free with his order… i would’ve SPAT on his preroll but these ladies maintained their composure and i will ONLY be buying my weed here from now on because of how well they handled this situation. i hope yall are able to smoke a fatty after you get off because you deserve it!
    Christina H.
    Christina H.
    1716221236
    I am a caregiver for my daughter. Therefore, I am always the one that is in the dispensary. I have been to several different places in Florida (as the drs always tell you to shop around for the deals). Honestly, the deals dont mean as much to me as the service. The service at Surterra Lakeland has been top notch! I am always asking questions and the staff is very willing to answer questions and give their opinion! Lately weve been working with Kitty. She is absolutely amazing in every sense! Kitty tells us when something new is going to drop that might be beneficial to my daughter. Kitty goes out of her way to make sure were happy with our choices for my daughter! I want to thank you for everything and being so accommodating!
    John Warren J.
    John Warren J.
    1716051867
    Everytime I go here the staff are always extremely happy to see me when I arrive. I’ve actually been shopping from Surterra from the start when they didn’t even have dispensaries all over the state. I had to drive all the way to USF area back in the day.That was the first time I had ever smoked oils, I grew up smoking from brick, CB, then moved to Florida for my card, hit that oil, oh man it was so relaxing, and the taste was just like flower, but didn’t let off odors like flower. Amazing.Long story short, love their products, always high quality, flower, concentrates, vapes! My spot! 5 star service here!
    J M.
    J M.
    1714238358
    Most of this rating is for customer service or just general interaction with customers is great and worthy of a star to alone. PARKING is ABSURD, normally I would never take away or give stars based on parking but this one is so egregious. It should be one handicap spot upfront. The rest of the parking shares with another business beside this location. Or a park on the road at your own risk kind of situation. The important stuff, product, wax consistency is perfect for nectar collector, which I prefer over rigging, otherwise nothing special just good solid concentrate the flower is very lacking on “bag appeal” as in all the first things you notice when you open the bag, the smell, the frost/crystal, etc… the effects are there. They’re just nothing to write home about either. Your money will go further at Trulieve, flower at Grow Healthy is better overall, and MUV has better rewards!
    Susan V.
    Susan V.
    1713917921
    I have had my license for four years. I did not know about Sutera wellness. I went in today for the first time as recommended by my doctor. I met John the manager and I met Kenzie. I felt so welcomed. And they were so knowledgeable about the products. I have never experienced this in any other dispensary. It makes the other places I’ve been to look like Walmart And this place like Nordstrom. Very classy, very different. Thank you very much for treating me like I was an important customer.
    Gabe C.
    Gabe C.
    1712356205
    I have been to a few different places and haven't always been the most happy. I have luckily found a place where the employees care and interact with me and im not just a number. I really enjoy your establishment
    Kayla B.
    Kayla B.
    1712257422
    Every time I've been here everyone has been extremely helpful and knowledgeable with everything I've ordered, making sure to let me know what other things are also available with similar profiles, etc. 10/10 recommend to anyone and I've done my *shopping* around Lakeland since moving here in January 2024, Surterra Lakeland is by far the best when it comes to deals & overall pricing! I don't really frequent any other dispensaries in Lakeland, unless it's just one of those things you can't pass on haha but 99.99999% of the time, I'm placing my online order with Surterra Lakeland.Also: Because of Surterra, there is no panicking at the dispo for me 😁😎🍃
    Tona W.
    Tona W.
    1707667061
    Staff is very informative, polite, friendly and helpful. Products so far are or top quality and fair price. Love the Sales
    Miguel C.
    Miguel C.
    1707652445
    Great customer service. The staff are always smiling, and I can feel the positive energy as soon as I walk in. Please keep up the excellent customer service.
    Holly F.
    Holly F.
    1703099768
    I absolutely love everything here! The flower is amazing but the concentrates are where it's at! They also have the best topical balm that I have tried! Great and friendly staff! I use Surterra weekly now! ❤️
    Gabi S.
    Gabi S.
    1702588278
    This is the only dispensary I go to in my state. The product is always fabulous, but the staff is what makes the experience. I truly truly enjoy going there. Everybody is always so kind and helpful, and they all adore my son, and are always so sweet with him. I will never not vouch for Surterra!
    Kris J.
    Kris J.
    1700260084
    Customer service here is hands down the best! So helpful with any questions and suggestions. Love the open/welcoming vibe you get from the second you walk in the door.
    Salome B
    Salome B
    1699559467
    The people here are so nice and make me feel so comfortable! Probably my favorite dispo to go to. My only complaint with you guys is not reaching out to the customer if you’re out of an item thats already been placed for pickup. This happened twice where I’ve placed an order and arrived at the store only able to go home with half my order 🙁 I totally understand things run out but giving a heads up you ran out of something would be greatly appreciated!! Love you tho
    Bailey M.
    Bailey M.
    1698684801
    My home dispensary, this group is led by the kindest leadership and each and every one of the dispensary associates are kind, knowledgeable (hit up Jon for your best flower recommendation) and always welcoming. I love you guys ❤️
    Krystal C
    Krystal C
    1697658362
    I've been to Surterra a few times and haven't been disappointed! Jon was very helpful with my order the other day and was friendly and knowledgeable about the products. I was recommended Surterra by a friend and would definitely give the recommendation to anyone!
    David Z.
    David Z.
    1697230331
    Hark, fair denizens of the realm! Pray lend me thine ears, for I shall regale thee with a tale of a wondrous emporium, Surterra, and its herbal concoctions of great potency.Behold, the Bitter Sweet hybrid strain, whose essence did transport me to heights unknown, as Romeo, enraptured, was by fair Juliet's beauty. Its bouquet, a mingling of bitter and sweet, did entice my senses with a symphony of fragrant delight.With trepidation, I did partake of this verdant herb, and lo, its effects did seize me with a fervor unmatched. As the moon doth wax and wane, so too did my consciousness ebb and flow, betwixt realms of mirth and repose.Its gentle touch did calm the tempest within, as if Puck himself had sprinkled fairy dust upon mine troubled mind. A sense of serenity embraced me, as if the very stars in the firmament had aligned to grant respite from life's toil and strife.Yet, 'twas not all tranquility that Bitter Sweet bestowed upon my mortal frame. Nay, for like the storm that doth rage upon the sea, a surge of energy did course through my veins, igniting a fire within.I, like a knight of yore, was imbued with vigor and verve, ready to conquer any task that dared cross my path. The world, once shrouded in shadows, now shone with the brilliance of a thousand suns.Oh, Surterra, thou hast crafted a strain of such potency, it rivals the potions of fair Shakespeare's witches. With each inhalation, I was transported to a realm of bliss and introspection, where time and space held no dominion.Thus, I beseech thee, seekers of solace and seekers of mirth, venture forth to Surterra and partake of this wondrous Bitter Sweet hybrid strain. Let it carry thee on its wings of delight, as it did me, to a realm where Romeo's love for Juliet finds its match in the euphoria that awaits thee.
    Sheri B.
    Sheri B.
    1693563274
    Awesome people work here and are all nice to everyone and they'll definitely help you out on what you're looking for also. They have great products and great prices on them. I would definitely recommend everyone to at least come here once or more than once, if you love the place like I do! 😁
    Triin0
    Triin0
    1693184947
    Excellent staff and just happy for your business all together. Shows in customer service and the atmosphere. Much more local feel. Great product as well, aside from the variety I find it tends to be much better/cared for product as well. Highly recommend!
    Ivette
    Ivette
    1691184895
    First time costumer at the Lakeland location, very friendly and knowledgeable staff, store nice and clean and well stocked great variety of product's they have a loyal costumer on me.
    Wendy M.
    Wendy M.
    1689416144
    They are very quick to complete your order and get you on your way plus if you have any questions they answer all your questions and I've never had any problems with anything that I've ever bought from them so and they're the only place I go to
    Joey R.
    Joey R.
    1688336641
    Fast and friendly service with a really positive and calm vibe. 10/10 would recommend anyone goes here. The Premium Flower is full of terps, flavor and High THC.
    Craig C.
    Craig C.
    1685900377
    Highly recommend. John constantly provides the most useful tips for the best ways to handle and consume product. I’ve changed my own “process” multiple times after receiving friendly feedback based on their experience.
    Elsie A.
    Elsie A.
    1683924880
    Yesterday was my first time at a dispensary and I was a bit anxious… but Rebecca made me feel much more at ease. She was incredibly informative, incredibly sweet and I never once felt stupid for not knowing something. She gave me information even when not even requested. I told her I think she needs to have a class because she was the best teacher, lol.Thanks Rebecca. No matter the pricing of other locations I feel like that one visit was enough to keep me a loyal customer lol.Also I want to add that surterra’s pricing is really affordable, their stuff is top notch and they constantly have sales. I will recommend them always!
    Pat C.
    Pat C.
    1680268835
    Absolutely love the Lakeland location. Always friendly and happy to help. Surterra Wellness as a whole has really stepped up in the past few years from when I first tried them in 2018 by really expanding their product offerings. I was initially turned off by their lackluster offerings but was lured back by one of their great promotions and have been a frequent customer ever since spanning the past few years. This place literally gives away free stuff if you sign up for their notifications on their app. So far I've received over $100 in free products. Great place!
    Skairipa Kom T.
    Skairipa Kom T.
    1674256591
    My favorite dispensary in town! I adore Surterra Wellness and shop there often. They have a friendly, welcoming, and knowledgeable staff that are always willing to help. Their deals are fabulous... It seems like anything I need is almost always on sale. I love their rewards program and app as well. This is just an all around amazing place 🙂 Definitely recommend.
    Amanda G.
    Amanda G.
    1673220430
    This is one of the best dispensaries I’ve been to by far in all of lakeland, Brandon, and Tampa. I feel like the people who work here really care about your wellness & making sure you feel better. Their tinctures have helped me go from sleeping 2-3 hrs a night during my most anxious/painful nights. 10/10 would recommend. Edibles are also really good here!
    Jackie D.
    Jackie D.
    1670956701
    The staff here is extremely helpful and friendly. I find it sad they are not allowed a tip jar or even to except tips other dispensaries have these for reasons and that reason is because some people appreciate exceptional customer service and a little incentive never hurt.
    Ashley S.
    Ashley S.
    1669912779
    walked in with a bit of confusion about a coupon today. after talking to jon for a few minutes at the counter, he had me go speak with lisette. she was AMAZING in clearing things up for me and helping me get the product i ordered at the correct price. she is extremely personable, pleasant, kind, and professional. she sent me back over to jon with everything all set and he was awesome as well. very friendly and professional. i definitely recommend this dispensary if you’re looking for top notch service and product!
    Cassidy R.
    Cassidy R.
    1669907011
    Lizette and John were very helpful, answered all the questions I had. It was my first time in this morning and the process was very straightforward, I’m excited to try out all my goodies!
    Very nice space. Fantastic customer service. Helpful and patient regarding product inquiries. Only drawback Wifi is weak. I couldn't log into Can Pay. Overall thoroughly pleased with both my medications and today's experience!
    Kile
    Kile
    1669469534
    As a new patient during Black Friday sucks that my discount couldn’t be moved to my next visit. Been to 6 different dispensaries since getting my card and all of them came to me saying my “Because of our Black Friday deals we’re going to move your discount to next visit.” That’s taking care of a customer. Not to mention my first time discount didn’t even apply to anything I was purchasing. Accessories were only included in the BF sale. Guy that attended to me was AMAZING. Very helpful and informative. Lady at front seemed like she was annoyed helping me. Didn’t seem like that with the guy before me or after me. Great deal on older Puffco products. But won’t be shopping there again.
    Jacob G.
    Jacob G.
    1668280487
    Awesome first experience got a great deal with amazing service even explained to me first time users of there app get on free item and was very helpful thanks again
    Ashley H.
    Ashley H.
    1667839953
    I had stopped shopping here before due to balling on a budget, but recently started coming back due to mass amount of sales and I have to say, always good product and even BETTER customer service, thank you Surterra Team
    Kaleb W.
    Kaleb W.
    1663783908
    My local dispensary! Always a pleasure walking in and speaking with the staff! I love them all! Don was very helpful and patient a few times with me, and studied terp profiles! So greatly appreciated and shout out to the whole staff!
    Kingf B.
    Kingf B.
    1661282733
    Great location!!! great lobby love the vibes!!an the free complimentry water.Cheyenne took care of me today she's a sweet person very helpful with my medication!
    Josh W.
    Josh W.
    1657119365
    Great friendly staff! Very knowledgeable about the products and always willing to help.
    Ghost G.
    Ghost G.
    1652557693
    This was my first time to this dispensary and it was great! They have great deals, good products and very nice people.I would recommend
    Valerie J.
    Valerie J.
    1652290655
    Lisette was extremely pleasant, patient, funny and extremely knowledge of all products and offerings. Her confidence and demeanor removed all anxiety and apprehension. My first visit was very enlightening and relaxed; providing a comfortable atmosphere for a productive exchange of questions and answers. Highly recommend Surterra.
    JONAH C.
    JONAH C.
    1651618014
    The Lakeland staff consistently kills it. The vibe is always great at this shop. Even on the big sale days they turn and burn. You can count on Marissa or Amy to be up front smiling and making you feel at home. Lisette is sure to keep the back of the house rocking. It just feels like these are my people.
    Allegra K.
    Allegra K.
    1650311691
    Lisette and Amy are so helpful! I have pretty bad anxiety and need my sister to accompany me, they had never questioned it or it has never been a problem, they always make sure to make me and her feel so welcomed and comfortable!!! Highly recommend!!
    Shannon B.
    Shannon B.
    1649983586
    The Lakeland staff is fantastic! Amy is a superstar! She always makes my evening with her energy, kindness, and excellent service. It's my favorite stop after a long day and not just for my much-needed meds; they always provide efficient, compassionate, and exemplary customer service.
    Chase W.
    Chase W.
    1649864500
    Today was my first time in a dispensary with my new med card and I had a very beautiful experience at this place! super friendly, helpful, easy, and patient with all my questions! My sweet bud tender, Lisette was amazing! Also, I got 60% off my first visit! So exciting and happy!
    Gail B.
    Gail B.
    1649353470
    Greeted warmly. Answered my questions. Micah was very helpful. A good experience.
    jedidiah D.
    jedidiah D.
    1648938487
    When I came it was poring rain out side and as soon as I came in the door The bud tender were extremely nice. They helped me out with my limited funds. They worked out how much everything was and gave great recommendations. Love the product they have as well. Good prices
    Ronda R.
    Ronda R.
    1647990003
    Knowledgeable and friendly staff. Loved my first experience with them.
    Valeri C.
    Valeri C.
    1647383057
    Wonderful service. Love the flash sales. Hate the parking situation.
    Heather K.
    Heather K.
    1647381542
    Dawn is awesome! Love the entire staff and Surterra has great products!
    ScarFac306
    ScarFac306
    1646189632
    Jesi was really awesome. Gave me my 25% off for my birthday and I got the most adorable little minis I've ever seen, but don't let size fool you.😉
    Kyle R.
    Kyle R.
    1644580369
    This is my favorite dispensary to go to it’s always extremely clean and the employees are very kind and seem to be held to high standards 10/10
    Jae Y
    Jae Y
    1643407797
    Quick fast efficient go to jesi great customer service skills
    Timothy P.
    Timothy P.
    1640893627
    To Whom It May Concern:Your company seems to treat people as if they are just for them. You contacted me about an interview ,and set one up. To do this I changed my schedule for something that needed to be done. You confirm my interview one hour before it starts, but then leave me staring at a screen with no one ever joining in. Then I wait until the next day to get a call back about what was happening just for you to tell me the position is filled. So why did you confirm an interview? You have lost not only a hard worker for an employee but also I will never buy from your overpriced dispensary again and will tell everyone to stay away. I regret ever leaving a good review to you. Just another soulless corporate cog in our useless capitalist system.Sincerely,Tim Payne
    Alisia L.
    Alisia L.
    1635106415
    Allan was so so awesome. It was my first visit so I had a million questions and he answered all with so much info to provide. The place was clean and welcoming.
    Hailey V.
    Hailey V.
    1633796155
    Business is great but location is terrible you can never find a parking spot. Need to move to a location with more parking
    daniel T.
    daniel T.
    1632000432
    Quick and easy! Tracie did a great job assisting me!
    Taviee 3.
    Taviee 3.
    1629226586
    Ms.Lisette always makes sure my order is processed. In and out… #swiftly
    Justin L.
    Justin L.
    1629159258
    lisette is one of my favs here shes always knows whats good and makes the experience of shopping here great and fun love this store😁
    John C
    John C
    1629152226
    Great staff! They go above and beyond for their customers, always clean and nice environment. Special thanks to Lisette! She makes her customers feel welcomed and her professionalism is impeccable !
    Monica Y.
    Monica Y.
    1629074775
    I’ve been going to the Lakeland Surterra now for a bout a year, and the customer service has been great! Lisette has helped me numerous times. Not only does she always inform me of any current promotions, she also gives great recommendations on products! Thanks a lot!
    Amanda R.
    Amanda R.
    1628705335
    Jesi was so helpful and kind. I have been struggling with finding the right remedy and she lead me in the right direction. She knows her stuff.
    Angelina C.
    Angelina C.
    1628450206
    Amy is awesome! It doesn’t matter if I’m having a bad or good day, she is always so nice and patient.
    Brittany
    Brittany
    1624470245
    This place is AMAZING since day one! Amy is AMAZING!!! She really knows product knowledge and any deals that are going on. She is on her game! Give her a raise!
    Will C.
    Will C.
    1623614539
    Charity was great! She took the time to help me understand my options and what would work best for me. Everything she recommended was great. Thanks for your help Charity
    Chhaya E.
    Chhaya E.
    1622822149
    Amy at the front desk was awesome today. She made a change to my order, then redid the change with no fuss to get my order correct. I absolutely love the staff here. From front desk, to management to the checkout area, everyone is always so friendly and helpful. I love the environment you guys have built here. Happy client here, please keep it up. ❤️🙌
    Richard P.
    Richard P.
    1622504223
    Listen…. After a long 4 hour drive in traffic… Relief is all I wanted. I thought… “Who will stay open late enough to pay a visit???”. Yes my local Lakeland Surterra answered that call. Why am I taking the time to leave a review? My experience is why, Amy is why!!!!As luck would have it I’m normally greeted by her. With every occasion it’s with the energy of… Well the only thing I can compare it too is when you’ve seen a friend you haven’t in a while and get to catch it. Every time! Literally it’s a whole vibe. Not only is the energy key, but she always helps me put together the most therapeutic combinations. Truly a VIP experience from her. I could go on and on about all the great people there. I won’t front like I don’t shop around for the best deals…. But when you build this type of relationship it’s the reason I’ll happily frequent this location more and more and recommend to all my fellow patients. And not to mention y’all do offer the best deals. SMH!!! Don’t sleep on this location like I did!! Thank you for making my day after such a long one!
    David L.
    David L.
    1621431586
    This place is Great!! The most helpful (and very knowledgeable) person in the whole world is Dawn!! She can help with ANYTHING!! Very pleased and recommend this dispensary to EVERYONE!!
    Ashley H.
    Ashley H.
    1617646250
    First time going into Surterra and I was blown away! The other dispensaries that I have gone into sometimes make me uncomfortable. I feel like information is thrown at me way too fast and I feel overwhelmed after leaving. However after today, This is one of the only dispensaries I will go to! Alisha was an absolute gem, and made me feel extremely comfortable. I have very bad social anxiety, and Surterra let my boyfriend, who makes me feel much for comfortable (I joke that he is my emotional support human) inside so that way I was comfortable. Alisha was amazing during the consultation, explaining everything to me, listening to my needs, as well as very personal, identifying with things we both experience. 100/10 would highly recommend and will definitely be going back
    Joseph H.
    Joseph H.
    1615524074
    I had the absolute pleasure of working with Alisha at check out. She did a tremendous job answering all my questions and giving extremely helpful tips. Her knowledge of each strain and interpersonal communication was fantastic. She helped me understand what to expect and provided general dosing recommendations. Glad to call Surterra of Lakeland my Dispensary of choice.
    Michelle F.
    Michelle F.
    1614715007
    Lisette was very helpful. She came out and took the time to handle my situation. I left a very happy satisfied customer. The place is beautiful on the inside. Very clean and new. The staff was very sweet and helpful.
    Karen M.
    Karen M.
    1614620275
    Tracie, the Wellness Coordinator here in Lakeland is absolutely a million dollar employee at Surterra! Not only is she genuinely concerned about helping you, she patiently teaches me about new things! Please let her know what a great lady she is, she is truly appreciated!Karen
    Renee F.
    Renee F.
    1614215965
    Alisha has helped me multiple times and I just love her! So upbeat and bubbly. Knowledgeable and more than willing to help and explain anything needed. And ALWAYS has a smile on her face. Makes the entire visit pleasant. Thank you for loving what you do and just being you! Definitely ask for her the next time you go!
    Had a crazy sale today but these fine folks kept it very together and were still smiling even with all the craziness. I had never been to this Surterra (only been to another location once) but it’s a really cool building and really spacious inside. Good with covid and all that. Anyway, the product I got was actually quite effective and overall very enjoyable. Even better with the sale. Thank you Lisette for calling me to let me know y’all had run out of some of the product I had ordered. She helped me resolve it immediately. Completely expected with a sale like this one to be honest. Alisha who helped me at the register was more than pleasant. I really appreciate your help today. Super nice. Shout out to Amy and Shay who were there busting their butts too. Thanks again guys and gals y’all are very appreciated. (Apologies if I got your names mixed up)-Matt S.
    Nagham K.
    Nagham K.
    1614185532
    Right from the start we were welcome by the friendliest staff. They were extremely accommodating. Lisette helped my mom out. She was amazing!! She explained everything and recommended what she thought would work best with my mom. Overall it was a 5/5 experience!
    Mathew B.
    Mathew B.
    1614107577
    Man, I dont know where to start. I will start by saying they only employ the best of the best tenders. The staff there from day one have been nothing short of assisting, caring, patient and kind. The leaders have et the example by either training of their own personal influence in each h employee. That said the managers get kudos for making these orders work out for everyone when the systems seem to be failing the staff and customer demand. Tracie has been my go to since I started going there. Making sure my needs are met as well as keeping my 3 yard old calm and happy while I figure out what I need. This is one company I hope my wife finds a place at once she is ready to move from her current position. Great atmosphere and staff seems to be a big family with extended members as walk in clients.
    Ouch! My H.
    Ouch! My H.
    1613748824
    I love the group at surterra in lakeland. All of them are extremely nice and very helpful. Lisette has always been like a welcoming sister to me makes me feel like I'm home.
    Ron H
    Ron H
    1613692407
    Like to give a shout out to the Sentara Wellness in Lakeland Florida, the staff is all friendly and knowledgeable, always willing to go out of there way to help you, their product especially their Kief can't be beat, they always have good deals, looking forward to more good products...
    Denise M.
    Denise M.
    1613492167
    Love this place! Everyone that has helped me knows their stuff!!! I love the Cakez strain... helps me get through the day!Thank you surterra for being you!
    SeaN K.
    SeaN K.
    1609444911
    I ordered cakez today by calling their main support number, and placing an order for pickup. The representative told me that cakez was greater than 20% and when I arrived at the store, just to double check I reviewed the menu and found that cakes was only 15.9%. Had I not checked the menu myself, I would have been paying for a 20 plus percent product and only receiving one that is less than 16%.When I arrived the front desk told me that I should have received a text message letting me know my order was ready for pickup. Originally, when I spoke to the support representative, he told me it would be available in 30 minutes so I took the drive across town to head over, not knowing I should wait for a text. Front desk was nice in not making me go home and come back, but I had to wait an additional 30 minutes until I was out the door with my product. After I changed my order to a different strain (as this had less % then I was told) the front desk person told me that my product would be ready in 15 minutes. I walked up and down the street to spend 15 minutes, and upon arriving back learned that I missed my spot in "queue". The front desk lady added me back to the queue upon arrival, but It would have been nice to have been told to wait in the lobby, so that I would not miss my turn in queue.Not the experience I would hope for, and I've been to a lot of different shops. I hope the brand can do a better job with ensuring clear communication between staff, and making each customer feel a bit better when their order gets messed up like mine did today.I will say the front desk was nice, and this is hopefully just a one time mistake due to the busy holiday. Hint: verify your % if ordering from the phone #.
    Aly G.
    Aly G.
    1606789278
    Love coming to Surterra! The staff are nice and helpful, the atmosphere is relaxing and I love that they have their products on display near the waiting area so you can walk around and take a look without taking up time in the line. I’m bad with names and the only name I remember is Symara, who works in the checkout area. She’s always sweet and helpful just as any other employee there! The vibe is very familial and fellow customers often seem to be regulars! Really a great dispensary 🙂
    Bradley F.
    Bradley F.
    1606778814
    Lisette is awesome! Great product knowledge and personable. A must stop in Lakeland.
    John J.
    John J.
    1605400396
    Top shelf concentrate. Rivals Truelieve (the high THC concentrate) for sure. Super potent carts as well.Edit November 2020. Still rocks 🎸! Check it out.
    R. Jeremiah S.
    R. Jeremiah S.
    1602540554
    Lisette was the very first person we met coming in the facility and it has always been a happy and easy experience. They always have products and new things coming out. They are one of my top favorites.
    J R.
    J R.
    1601147611
    Surterra Wellness has very poor quality control, one time the product will be wonderful next time very poor quality of the very same product. The only place to leave a comment about the quality control issue, is on Surterra's facebook page. I left a comment (not a nasty comment just a comment) with a picture of the Surterra product I was unhappy with. I did not hear from Surterra and; apparently commenting anything other than praise is a no no, because I was blocked at that point from commenting on Surterra's facebook page. REALLY POOR CUSTOMER SERVICE SURTERRA!!!! (
    Chris C.
    Chris C.
    1600541901
    Edited to 4 stars after Surterra's customer service and the Lakeland manager made things right. Will definitely continue going to Surterra.First off, the staff is, and has always been, amazing; always friendly and knowledgeable. However, my complaint is in the company in general. It seems as if there has been a sharp decline in quality in the last 5-6 months. I bought 7g of Black Jack and it had 15 seeds in it. I mean, really? Is this mexican brick weed disguised as "high quality medicine"? The website should also list the percentages of the products. A patient doesn't need to go on a scavenger hunt just to get a few numbers. If it can be printed on the label, it can be posted on the website.
    Devin E.
    Devin E.
    1599683366
    Wow! Great experience, easy to talk to Lissette, and the vibes we're all positive. I recommend anyone who values an environment that allows you to really enjoy the shopping experience to come here.Thanks for the great service Lissette 😊!
    Jerainer B.
    Jerainer B.
    1598641995
    Symara was a good help thanks so much
    Chris C.
    Chris C.
    1597964374
    Everyone is always in a good mood and always very willing to help. You can always tell if a store has a good manger because things run smoothly and you can feel it among the coworkers. Sumara processed my order Today and was very helpful and friendly. This is the only dispensary I go to because the orders right every time and I like the people there.
    Adrienne W.
    Adrienne W.
    1597784238
    Great atmosphere and customer service! Dillion is the best!
    Jesse F.
    Jesse F.
    1596736045
    Hands down the best dispensary I have ever been to. I have bad anxiety and even the walk in was relaxing. Inside was like walking in to my house or a friend's house. Peaceful and serene. Employees were friendly, educational and professional. Number one dispensary in Lakeland. Great products as well. Highly recommend this place. Jenn R
    DeQui L.
    DeQui L.
    1591976726
    My first choice was trulieve but they demanded that we pay another $75 for my government appointed caretaker to come in with me so they turned me away. I went with suterra wellness because they're like jesus of the mm world they said, No my child save your money and spend it here on your medication where it's needed our door is open and we're here for you as our patient we care about what you need! They're cheaper anyway I'm saving a ton of cash and headaches by going with surterra!
    sharon M.
    sharon M.
    1590552917
    I've used 2 other dispensaries, and Surterra beats both. They have a MUCH larger, varied stock.(Ok, not like Disjointed, but that's TV.) I tried them because the first dispensary wasn't able to get the product I got there the first time, and the second didn't have bottles with droppers and tasted skunky. That's crazy. Staff is super friendly, knowledgeable, and both times I was in, spent a lot of time explaining info to me. Their phone personnel was the same. I use the tinctures, the taste is so much better than the others.The best part is they take cards, so I don't have to make a special trip to the bank to get cash. Smart folks, if I could give more stars I would! I avoided the insane traffic of S FL and came in from Lake Hollingsworth. As far as relieving my chronic, non stop back pain, the 1:1s have been great.
    Brittany T.
    Brittany T.
    1590341841
    SO HELPFUL. Lisette and Dawn were so helpful!!
    dylan B.
    dylan B.
    1589500662
    Quality customer service with quality medicine and well knowledged Staff. Great place to visit. Very friendly atmosphere. Thanks!
    lonnie B.
    lonnie B.
    1588754678
    Lissette was very helpful getting my order fullfilled right before closing.
    Jacob W.
    Jacob W.
    1586743826
    Great place! Lizette was very knowledgeable and helpful. Great staff and great product!
    Meagan C.
    Meagan C.
    1586720534
    Lisette at the South Lakeland store is the sweetest and helps in anyway she can. She went out of her way to get a document that they no longer hand out but has a ton of information on it! The products are amazing as well!
    Jan S
    Jan S
    1585188236
    Very nice and accommodating of my immobility issues. Stephen was knowledgeable and compassionate. Thank you so much Surterra Lakeland. ❤😀
    Jon H.
    Jon H.
    1584053858
    I really enjoy coming to surterra today Billy helped me out an he was awesome very informative and helpful,super nice and the wait wasnt too long,the flower I got was Jackie's girl its delicious totally gonna go back for me
    Mark N.
    Mark N.
    1581463487
    Always the most professional and courteous staff around, Surterra are there to serve, educate and take care of whatever needs or questions you may have. ABSOLUTELY 1000% WOULD RECOMMEND TO ANYONE WHO HAS A NEED FOR THIS SERVICE!
    james K.
    james K.
    1579225986
    Nice store and staff. Product is good to but I'm a bit cross over the fact they took away loyalty points then stopped the delivery service. How is that a good thing
    Jennifer H.
    Jennifer H.
    1576438709
    Great service from beginning to end . Thank you Jennifer and the young lady that helped me choose. It was 10mins til closing and they were awesome. Definitely will be back
    Amanda H.
    Amanda H.
    1572049066
    I had an excellent first time experience here today. Levi was extremely knowledgeable, helpful and kind. The dispensary itself is beautifully decorated with clean and easy to see/ touch product displays. I'm very happy with my purchases and I will certainly go back.
    Anita M.
    Anita M.
    1569119797
    I had such a wonderful experience at this store. The staff was friendly and very knowledgeable about their products. They took time to speak to me about my issues and what might work best for me. I left with plenty of information about the products I bought and how to use them appropriately. The store itself is beautiful and not intimidating to visit. In a few days I even received a call from the man who worked with me (Thank you Levi!), calling to check in and see how I was doing. I will be returning.
    Casey P.
    Casey P.
    1554846916
    Always really helpful and super nice any time I visit this location!
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