Customer service here is hands down the best! So helpful with any questions and suggestions. Love the open/welcoming vibe you get from the second you walk in the door.
The people here are so nice and make me feel so comfortable! Probably my favorite dispo to go to. My only complaint with you guys is not reaching out to the customer if you’re out of an item thats already been placed for pickup. This happened twice where I’ve placed an order and arrived at the store only able to go home with half my order 🙁 I totally understand things run out but giving a heads up you ran out of something would be greatly appreciated!! Love you tho
My home dispensary, this group is led by the kindest leadership and each and every one of the dispensary associates are kind, knowledgeable (hit up Jon for your best flower recommendation) and always welcoming. I love you guys ❤️
I've been to Surterra a few times and haven't been disappointed! Jon was very helpful with my order the other day and was friendly and knowledgeable about the products. I was recommended Surterra by a friend and would definitely give the recommendation to anyone!
Hark, fair denizens of the realm! Pray lend me thine ears, for I shall regale thee with a tale of a wondrous emporium, Surterra, and its herbal concoctions of great potency.Behold, the Bitter Sweet hybrid strain, whose essence did transport me to heights unknown, as Romeo, enraptured, was by fair Juliet's beauty. Its bouquet, a mingling of bitter and sweet, did entice my senses with a symphony of fragrant delight.With trepidation, I did partake of this verdant herb, and lo, its effects did seize me with a fervor unmatched. As the moon doth wax and wane, so too did my consciousness ebb and flow, betwixt realms of mirth and repose.Its gentle touch did calm the tempest within, as if Puck himself had sprinkled fairy dust upon mine troubled mind. A sense of serenity embraced me, as if the very stars in the firmament had aligned to grant respite from life's toil and strife.Yet, 'twas not all tranquility that Bitter Sweet bestowed upon my mortal frame. Nay, for like the storm that doth rage upon the sea, a surge of energy did course through my veins, igniting a fire within.I, like a knight of yore, was imbued with vigor and verve, ready to conquer any task that dared cross my path. The world, once shrouded in shadows, now shone with the brilliance of a thousand suns.Oh, Surterra, thou hast crafted a strain of such potency, it rivals the potions of fair Shakespeare's witches. With each inhalation, I was transported to a realm of bliss and introspection, where time and space held no dominion.Thus, I beseech thee, seekers of solace and seekers of mirth, venture forth to Surterra and partake of this wondrous Bitter Sweet hybrid strain. Let it carry thee on its wings of delight, as it did me, to a realm where Romeo's love for Juliet finds its match in the euphoria that awaits thee.
Awesome people work here and are all nice to everyone and they'll definitely help you out on what you're looking for also. They have great products and great prices on them. I would definitely recommend everyone to at least come here once or more than once, if you love the place like I do! 😁
Excellent staff and just happy for your business all together. Shows in customer service and the atmosphere. Much more local feel. Great product as well, aside from the variety I find it tends to be much better/cared for product as well. Highly recommend!
First time costumer at the Lakeland location, very friendly and knowledgeable staff, store nice and clean and well stocked great variety of product's they have a loyal costumer on me.
They are very quick to complete your order and get you on your way plus if you have any questions they answer all your questions and I've never had any problems with anything that I've ever bought from them so and they're the only place I go to
Fast and friendly service with a really positive and calm vibe. 10/10 would recommend anyone goes here. The Premium Flower is full of terps, flavor and High THC.
Highly recommend. John constantly provides the most useful tips for the best ways to handle and consume product. I’ve changed my own “process” multiple times after receiving friendly feedback based on their experience.
Yesterday was my first time at a dispensary and I was a bit anxious… but Rebecca made me feel much more at ease. She was incredibly informative, incredibly sweet and I never once felt stupid for not knowing something. She gave me information even when not even requested. I told her I think she needs to have a class because she was the best teacher, lol.Thanks Rebecca. No matter the pricing of other locations I feel like that one visit was enough to keep me a loyal customer lol.Also I want to add that surterra’s pricing is really affordable, their stuff is top notch and they constantly have sales. I will recommend them always!
Absolutely love the Lakeland location. Always friendly and happy to help. Surterra Wellness as a whole has really stepped up in the past few years from when I first tried them in 2018 by really expanding their product offerings. I was initially turned off by their lackluster offerings but was lured back by one of their great promotions and have been a frequent customer ever since spanning the past few years. This place literally gives away free stuff if you sign up for their notifications on their app. So far I've received over $100 in free products. Great place!
My favorite dispensary in town! I adore Surterra Wellness and shop there often. They have a friendly, welcoming, and knowledgeable staff that are always willing to help. Their deals are fabulous... It seems like anything I need is almost always on sale. I love their rewards program and app as well. This is just an all around amazing place 🙂 Definitely recommend.
This is one of the best dispensaries I’ve been to by far in all of lakeland, Brandon, and Tampa. I feel like the people who work here really care about your wellness & making sure you feel better. Their tinctures have helped me go from sleeping 2-3 hrs a night during my most anxious/painful nights. 10/10 would recommend. Edibles are also really good here!
The staff here is extremely helpful and friendly. I find it sad they are not allowed a tip jar or even to except tips other dispensaries have these for reasons and that reason is because some people appreciate exceptional customer service and a little incentive never hurt.
walked in with a bit of confusion about a coupon today. after talking to jon for a few minutes at the counter, he had me go speak with lisette. she was AMAZING in clearing things up for me and helping me get the product i ordered at the correct price. she is extremely personable, pleasant, kind, and professional. she sent me back over to jon with everything all set and he was awesome as well. very friendly and professional. i definitely recommend this dispensary if you’re looking for top notch service and product!
Lizette and John were very helpful, answered all the questions I had. It was my first time in this morning and the process was very straightforward, I’m excited to try out all my goodies!
Very nice space. Fantastic customer service. Helpful and patient regarding product inquiries. Only drawback Wifi is weak. I couldn't log into Can Pay. Overall thoroughly pleased with both my medications and today's experience!
As a new patient during Black Friday sucks that my discount couldn’t be moved to my next visit. Been to 6 different dispensaries since getting my card and all of them came to me saying my “Because of our Black Friday deals we’re going to move your discount to next visit.” That’s taking care of a customer. Not to mention my first time discount didn’t even apply to anything I was purchasing. Accessories were only included in the BF sale. Guy that attended to me was AMAZING. Very helpful and informative. Lady at front seemed like she was annoyed helping me. Didn’t seem like that with the guy before me or after me. Great deal on older Puffco products. But won’t be shopping there again.
Awesome first experience got a great deal with amazing service even explained to me first time users of there app get on free item and was very helpful thanks again
I had stopped shopping here before due to balling on a budget, but recently started coming back due to mass amount of sales and I have to say, always good product and even BETTER customer service, thank you Surterra Team
My local dispensary! Always a pleasure walking in and speaking with the staff! I love them all! Don was very helpful and patient a few times with me, and studied terp profiles! So greatly appreciated and shout out to the whole staff!
Great location!!! great lobby love the vibes!!an the free complimentry water.Cheyenne took care of me today she's a sweet person very helpful with my medication!
Great friendly staff! Very knowledgeable about the products and always willing to help.
This was my first time to this dispensary and it was great! They have great deals, good products and very nice people.I would recommend
Lisette was extremely pleasant, patient, funny and extremely knowledge of all products and offerings. Her confidence and demeanor removed all anxiety and apprehension. My first visit was very enlightening and relaxed; providing a comfortable atmosphere for a productive exchange of questions and answers. Highly recommend Surterra.
The Lakeland staff consistently kills it. The vibe is always great at this shop. Even on the big sale days they turn and burn. You can count on Marissa or Amy to be up front smiling and making you feel at home. Lisette is sure to keep the back of the house rocking. It just feels like these are my people.
Lisette and Amy are so helpful! I have pretty bad anxiety and need my sister to accompany me, they had never questioned it or it has never been a problem, they always make sure to make me and her feel so welcomed and comfortable!!! Highly recommend!!
The Lakeland staff is fantastic! Amy is a superstar! She always makes my evening with her energy, kindness, and excellent service. It's my favorite stop after a long day and not just for my much-needed meds; they always provide efficient, compassionate, and exemplary customer service.
Today was my first time in a dispensary with my new med card and I had a very beautiful experience at this place! super friendly, helpful, easy, and patient with all my questions! My sweet bud tender, Lisette was amazing! Also, I got 60% off my first visit! So exciting and happy!
Greeted warmly. Answered my questions. Micah was very helpful. A good experience.
When I came it was poring rain out side and as soon as I came in the door The bud tender were extremely nice. They helped me out with my limited funds. They worked out how much everything was and gave great recommendations. Love the product they have as well. Good prices
Knowledgeable and friendly staff. Loved my first experience with them.
Wonderful service. Love the flash sales. Hate the parking situation.
Dawn is awesome! Love the entire staff and Surterra has great products!
Jesi was really awesome. Gave me my 25% off for my birthday and I got the most adorable little minis I've ever seen, but don't let size fool you.😉
This is my favorite dispensary to go to it’s always extremely clean and the employees are very kind and seem to be held to high standards 10/10
Quick fast efficient go to jesi great customer service skills
To Whom It May Concern:Your company seems to treat people as if they are just for them. You contacted me about an interview ,and set one up. To do this I changed my schedule for something that needed to be done. You confirm my interview one hour before it starts, but then leave me staring at a screen with no one ever joining in. Then I wait until the next day to get a call back about what was happening just for you to tell me the position is filled. So why did you confirm an interview? You have lost not only a hard worker for an employee but also I will never buy from your overpriced dispensary again and will tell everyone to stay away. I regret ever leaving a good review to you. Just another soulless corporate cog in our useless capitalist system.Sincerely,Tim Payne
Allan was so so awesome. It was my first visit so I had a million questions and he answered all with so much info to provide. The place was clean and welcoming.
Business is great but location is terrible you can never find a parking spot. Need to move to a location with more parking
Quick and easy! Tracie did a great job assisting me!
Ms.Lisette always makes sure my order is processed. In and out… #swiftly
lisette is one of my favs here shes always knows whats good and makes the experience of shopping here great and fun love this store😁
Great staff! They go above and beyond for their customers, always clean and nice environment. Special thanks to Lisette! She makes her customers feel welcomed and her professionalism is impeccable !
I’ve been going to the Lakeland Surterra now for a bout a year, and the customer service has been great! Lisette has helped me numerous times. Not only does she always inform me of any current promotions, she also gives great recommendations on products! Thanks a lot!
Jesi was so helpful and kind. I have been struggling with finding the right remedy and she lead me in the right direction. She knows her stuff.
Amy is awesome! It doesn’t matter if I’m having a bad or good day, she is always so nice and patient.
This place is AMAZING since day one! Amy is AMAZING!!! She really knows product knowledge and any deals that are going on. She is on her game! Give her a raise!
Charity was great! She took the time to help me understand my options and what would work best for me. Everything she recommended was great. Thanks for your help Charity
Amy at the front desk was awesome today. She made a change to my order, then redid the change with no fuss to get my order correct. I absolutely love the staff here. From front desk, to management to the checkout area, everyone is always so friendly and helpful. I love the environment you guys have built here. Happy client here, please keep it up. ❤️🙌
Listen…. After a long 4 hour drive in traffic… Relief is all I wanted. I thought… “Who will stay open late enough to pay a visit???”. Yes my local Lakeland Surterra answered that call. Why am I taking the time to leave a review? My experience is why, Amy is why!!!!As luck would have it I’m normally greeted by her. With every occasion it’s with the energy of… Well the only thing I can compare it too is when you’ve seen a friend you haven’t in a while and get to catch it. Every time! Literally it’s a whole vibe. Not only is the energy key, but she always helps me put together the most therapeutic combinations. Truly a VIP experience from her. I could go on and on about all the great people there. I won’t front like I don’t shop around for the best deals…. But when you build this type of relationship it’s the reason I’ll happily frequent this location more and more and recommend to all my fellow patients. And not to mention y’all do offer the best deals. SMH!!! Don’t sleep on this location like I did!! Thank you for making my day after such a long one!
This place is Great!! The most helpful (and very knowledgeable) person in the whole world is Dawn!! She can help with ANYTHING!! Very pleased and recommend this dispensary to EVERYONE!!
First time going into Surterra and I was blown away! The other dispensaries that I have gone into sometimes make me uncomfortable. I feel like information is thrown at me way too fast and I feel overwhelmed after leaving. However after today, This is one of the only dispensaries I will go to! Alisha was an absolute gem, and made me feel extremely comfortable. I have very bad social anxiety, and Surterra let my boyfriend, who makes me feel much for comfortable (I joke that he is my emotional support human) inside so that way I was comfortable. Alisha was amazing during the consultation, explaining everything to me, listening to my needs, as well as very personal, identifying with things we both experience. 100/10 would highly recommend and will definitely be going back
I had the absolute pleasure of working with Alisha at check out. She did a tremendous job answering all my questions and giving extremely helpful tips. Her knowledge of each strain and interpersonal communication was fantastic. She helped me understand what to expect and provided general dosing recommendations. Glad to call Surterra of Lakeland my Dispensary of choice.
Lisette was very helpful. She came out and took the time to handle my situation. I left a very happy satisfied customer. The place is beautiful on the inside. Very clean and new. The staff was very sweet and helpful.
Tracie, the Wellness Coordinator here in Lakeland is absolutely a million dollar employee at Surterra! Not only is she genuinely concerned about helping you, she patiently teaches me about new things! Please let her know what a great lady she is, she is truly appreciated!Karen
Alisha has helped me multiple times and I just love her! So upbeat and bubbly. Knowledgeable and more than willing to help and explain anything needed. And ALWAYS has a smile on her face. Makes the entire visit pleasant. Thank you for loving what you do and just being you! Definitely ask for her the next time you go!
Had a crazy sale today but these fine folks kept it very together and were still smiling even with all the craziness. I had never been to this Surterra (only been to another location once) but it’s a really cool building and really spacious inside. Good with covid and all that. Anyway, the product I got was actually quite effective and overall very enjoyable. Even better with the sale. Thank you Lisette for calling me to let me know y’all had run out of some of the product I had ordered. She helped me resolve it immediately. Completely expected with a sale like this one to be honest. Alisha who helped me at the register was more than pleasant. I really appreciate your help today. Super nice. Shout out to Amy and Shay who were there busting their butts too. Thanks again guys and gals y’all are very appreciated. (Apologies if I got your names mixed up)-Matt S.
Right from the start we were welcome by the friendliest staff. They were extremely accommodating. Lisette helped my mom out. She was amazing!! She explained everything and recommended what she thought would work best with my mom. Overall it was a 5/5 experience!
Man, I dont know where to start. I will start by saying they only employ the best of the best tenders. The staff there from day one have been nothing short of assisting, caring, patient and kind. The leaders have et the example by either training of their own personal influence in each h employee. That said the managers get kudos for making these orders work out for everyone when the systems seem to be failing the staff and customer demand. Tracie has been my go to since I started going there. Making sure my needs are met as well as keeping my 3 yard old calm and happy while I figure out what I need. This is one company I hope my wife finds a place at once she is ready to move from her current position. Great atmosphere and staff seems to be a big family with extended members as walk in clients.
I love the group at surterra in lakeland. All of them are extremely nice and very helpful. Lisette has always been like a welcoming sister to me makes me feel like I'm home.
Like to give a shout out to the Sentara Wellness in Lakeland Florida, the staff is all friendly and knowledgeable, always willing to go out of there way to help you, their product especially their Kief can't be beat, they always have good deals, looking forward to more good products...
Love this place! Everyone that has helped me knows their stuff!!! I love the Cakez strain... helps me get through the day!Thank you surterra for being you!
I ordered cakez today by calling their main support number, and placing an order for pickup. The representative told me that cakez was greater than 20% and when I arrived at the store, just to double check I reviewed the menu and found that cakes was only 15.9%. Had I not checked the menu myself, I would have been paying for a 20 plus percent product and only receiving one that is less than 16%.When I arrived the front desk told me that I should have received a text message letting me know my order was ready for pickup. Originally, when I spoke to the support representative, he told me it would be available in 30 minutes so I took the drive across town to head over, not knowing I should wait for a text. Front desk was nice in not making me go home and come back, but I had to wait an additional 30 minutes until I was out the door with my product. After I changed my order to a different strain (as this had less % then I was told) the front desk person told me that my product would be ready in 15 minutes. I walked up and down the street to spend 15 minutes, and upon arriving back learned that I missed my spot in "queue". The front desk lady added me back to the queue upon arrival, but It would have been nice to have been told to wait in the lobby, so that I would not miss my turn in queue.Not the experience I would hope for, and I've been to a lot of different shops. I hope the brand can do a better job with ensuring clear communication between staff, and making each customer feel a bit better when their order gets messed up like mine did today.I will say the front desk was nice, and this is hopefully just a one time mistake due to the busy holiday. Hint: verify your % if ordering from the phone #.
Love coming to Surterra! The staff are nice and helpful, the atmosphere is relaxing and I love that they have their products on display near the waiting area so you can walk around and take a look without taking up time in the line. I’m bad with names and the only name I remember is Symara, who works in the checkout area. She’s always sweet and helpful just as any other employee there! The vibe is very familial and fellow customers often seem to be regulars! Really a great dispensary 🙂
Lisette is awesome! Great product knowledge and personable. A must stop in Lakeland.
Top shelf concentrate. Rivals Truelieve (the high THC concentrate) for sure. Super potent carts as well.Edit November 2020. Still rocks 🎸! Check it out.
Lisette was the very first person we met coming in the facility and it has always been a happy and easy experience. They always have products and new things coming out. They are one of my top favorites.
Surterra Wellness has very poor quality control, one time the product will be wonderful next time very poor quality of the very same product. The only place to leave a comment about the quality control issue, is on Surterra's facebook page. I left a comment (not a nasty comment just a comment) with a picture of the Surterra product I was unhappy with. I did not hear from Surterra and; apparently commenting anything other than praise is a no no, because I was blocked at that point from commenting on Surterra's facebook page. REALLY POOR CUSTOMER SERVICE SURTERRA!!!! (
Edited to 4 stars after Surterra's customer service and the Lakeland manager made things right. Will definitely continue going to Surterra.First off, the staff is, and has always been, amazing; always friendly and knowledgeable. However, my complaint is in the company in general. It seems as if there has been a sharp decline in quality in the last 5-6 months. I bought 7g of Black Jack and it had 15 seeds in it. I mean, really? Is this mexican brick weed disguised as "high quality medicine"? The website should also list the percentages of the products. A patient doesn't need to go on a scavenger hunt just to get a few numbers. If it can be printed on the label, it can be posted on the website.
Wow! Great experience, easy to talk to Lissette, and the vibes we're all positive. I recommend anyone who values an environment that allows you to really enjoy the shopping experience to come here.Thanks for the great service Lissette 😊!
Symara was a good help thanks so much
Everyone is always in a good mood and always very willing to help. You can always tell if a store has a good manger because things run smoothly and you can feel it among the coworkers. Sumara processed my order Today and was very helpful and friendly. This is the only dispensary I go to because the orders right every time and I like the people there.
Great atmosphere and customer service! Dillion is the best!
Hands down the best dispensary I have ever been to. I have bad anxiety and even the walk in was relaxing. Inside was like walking in to my house or a friend's house. Peaceful and serene. Employees were friendly, educational and professional. Number one dispensary in Lakeland. Great products as well. Highly recommend this place. Jenn R
My first choice was trulieve but they demanded that we pay another $75 for my government appointed caretaker to come in with me so they turned me away. I went with suterra wellness because they're like jesus of the mm world they said, No my child save your money and spend it here on your medication where it's needed our door is open and we're here for you as our patient we care about what you need! They're cheaper anyway I'm saving a ton of cash and headaches by going with surterra!
I've used 2 other dispensaries, and Surterra beats both. They have a MUCH larger, varied stock.(Ok, not like Disjointed, but that's TV.) I tried them because the first dispensary wasn't able to get the product I got there the first time, and the second didn't have bottles with droppers and tasted skunky. That's crazy. Staff is super friendly, knowledgeable, and both times I was in, spent a lot of time explaining info to me. Their phone personnel was the same. I use the tinctures, the taste is so much better than the others.The best part is they take cards, so I don't have to make a special trip to the bank to get cash. Smart folks, if I could give more stars I would! I avoided the insane traffic of S FL and came in from Lake Hollingsworth. As far as relieving my chronic, non stop back pain, the 1:1s have been great.
SO HELPFUL. Lisette and Dawn were so helpful!!
Quality customer service with quality medicine and well knowledged Staff. Great place to visit. Very friendly atmosphere. Thanks!
Lissette was very helpful getting my order fullfilled right before closing.
Great place! Lizette was very knowledgeable and helpful. Great staff and great product!
Lisette at the South Lakeland store is the sweetest and helps in anyway she can. She went out of her way to get a document that they no longer hand out but has a ton of information on it! The products are amazing as well!
Very nice and accommodating of my immobility issues. Stephen was knowledgeable and compassionate. Thank you so much Surterra Lakeland. ❤😀
I really enjoy coming to surterra today Billy helped me out an he was awesome very informative and helpful,super nice and the wait wasnt too long,the flower I got was Jackie's girl its delicious totally gonna go back for me
Always the most professional and courteous staff around, Surterra are there to serve, educate and take care of whatever needs or questions you may have. ABSOLUTELY 1000% WOULD RECOMMEND TO ANYONE WHO HAS A NEED FOR THIS SERVICE!
Nice store and staff. Product is good to but I'm a bit cross over the fact they took away loyalty points then stopped the delivery service. How is that a good thing
Great service from beginning to end . Thank you Jennifer and the young lady that helped me choose. It was 10mins til closing and they were awesome. Definitely will be back
I had an excellent first time experience here today. Levi was extremely knowledgeable, helpful and kind. The dispensary itself is beautifully decorated with clean and easy to see/ touch product displays. I'm very happy with my purchases and I will certainly go back.
I had such a wonderful experience at this store. The staff was friendly and very knowledgeable about their products. They took time to speak to me about my issues and what might work best for me. I left with plenty of information about the products I bought and how to use them appropriately. The store itself is beautiful and not intimidating to visit. In a few days I even received a call from the man who worked with me (Thank you Levi!), calling to check in and see how I was doing. I will be returning.
Always really helpful and super nice any time I visit this location!