Lemme tell ya. You guys got a gold mine in Hannah. Came in, looking for some relief. I deal with back and knee pain all day. I explained to her why I came by today. I love asking educators/bud tenders what they are consuming because they'll give me an honest suggestion. She told me about these indica gummies and lemme tell you. She nailed it out of the park. She was very genuine and helpful. I'll definitely be sending people to visit your establishment, with the hopes of dealing with Hannah. Thank you for giving me that relief I desperately needed!
Store is very nice and clean. Product is good quality too! Jackson was very nice and had a positive attitude, definitely had a great experience and will be back soon!
Love the reasonable prices! The transaction went smoothly and Carson & Liam took good care of me today ❤️ Please bring a Surterra to Apollo Beach! We could really use yall out there, thanks!
Great people! Highly recommend! Thank you to Carson and Liam for making our days a little more bright:)
recently visited Surterra Dispensary for the second time and had a fantastic experience. The quality of their products is exceptional, especially the 1:1 THC/CBD mentholated balm for pain, which has been incredibly effective.Despite the crowds, the service is impressively fast. The staff is friendly and knowledgeable, with Liam standing out for his exceptional assistance. He was able to answer all my questions and provide insightful recommendations.The atmosphere of the dispensary is welcoming and clean, making the overall experience very pleasant. I highly recommend Surterra to anyone looking for high-quality medical marijuana products and top-notch service.
My first time shopping here! All of the staff was very helpful, friendly and suggested some really good product that was just what I was looking for. Will be back in the future.
Great service great products. The only thing is I wish the specials of the day were like a couple days long.
Excellent customer service, friendly staff, epic deals. Savannah and Sam were awesome folks, very kind and helpful. They both explained everything I asked about perfectly and understandably. I haven't tried the flower yet, but the people are awesome! To Management: please install a few tip jars!! Everywhere else has them, it's just good practice! Especially for such effective and awesome staff, seriously, Savannah rules.EDIT: AWESOME FLOWER!!!!!!! WELL worth a visit, and great prices! Awesome!!EDIT: 3rd visit! Kevin, Paul, and Sam are awesome folks. Awesome bud at great prices.
The vibes inside are warm, inviting and relaxed but modern. The staff are the same, accommodating hospitable and never in a bad mood. Kief is $14 a gram which is a great deal. Very pleased and I will be back.
Excellent customer service, friendly staff, epic deals. Savannah and Sam were awesome folks, very kind and helpful. They both explained everything I asked about perfectly and understandably. I haven't tried the flower yet, but the people are awesome! To Management: please install a few tip jars!! Everywhere else has them, it's just good practice! Especially for such effective and awesome staff, seriously, Savannah rules.
Great customer service. Used to be my favorite store. But it's went downhill. Need yearly renewal discounts and deals. Need more deals period. One of the more expensive places now. Let's get it back up to par. Like this dispensary!
My first time here was a very pleasant experience. I ordered ahead and my items were ready within the hour. When I arrived, check in was great, I was even suggested the best option for a new vape battery. When I received my order, I made a few adjustments and they were really nice about it. All together, I really enjoyed my experience and definitely will be returning. Thank you to Raymond, Chase, Kevin, and Savannah for working the way you do and creating such a nice space and quality experience.
This location and the staff here are just Amazing!!!!!! Savannah and Liam at the front desk were so welcoming and helpful! Raymond was also so nice and wonderful about explaining my order! They for sure have a new customer for life!
We bring our elderly mother to this location, and the entire staff is very helpful, super patient and always friendly. Today was our first home delivery as well, and Liam couldn't have been nicer and made the whole process super easy
My First time here was incredible! The two at the front, Jaxon and Carson, were very helpful and knowledgeable about the inventory. They took some extra time to let me know of everything I qualified for being a first time customer and I ended up getting more than what I planned because the deals were so good. The gentleman who helped me check out, Raymond, was also very helpful and made sure to triple check my order and informed me about some other products. Will definitely be returning.
Amazing dispensary. The staff is absolutely awesome. Very knowledgeable and friendly. Cannot say enough good things about the Largo location. Special shout out to Raymond and Kevin. They're so great to talk to and go above and beyond for their customers! Highly recommend.
This was my second visit. I ordered online the first visit and the process was efficient and painless. Today I just walked in and found out why this will be my "Go-to" dispensary. Jaxon and Sam were able to easily guide me to the products I wanted. Great combo of professionalism and personalism with these two. I'm not picky and heavily rely on staff experience and feedback they get from customers. Much easier here than 4 other places I have visited. My order was quickly prepped and checked out by Kevin. Super smooth process, very friendly and knowledgeable. Great experience!
I got completely lied to by them. First time I went I was told I’d get 60% off but everything was already on sale for more than that except one thing so he suggested I not get that one thing so I could save my 60% off for more than a couple dollars. I did that and went to another store to get the one thing I was gunna get there. I came back to buy a bunch of things and use my 60% off I NEVER used and was told I can’t use it cause it’s not my first time here. After explaining the whole thing and also the people that are here are the same people from last time and remember the whole thing but still nope not gunna do it. That is crazy. I’ll def never be back. There is 2 way better shops less than a mile from them so they’ll be getting my service. Straight up lying to customers is a no go for me. The fact that they even remember and admit to the lie but don’t fix it is crazy to me.
Listen,There might be cheaper options out there, but you really get what you pay for. Surterra consistently has the best products and always has a good sale going.The customer service is amazing as well.Shout out to the stray cats, Raymond and Maddie!
I was at the store today and had a wonderful experience with Chase and Danni. Chase was knowledgeable about the products and Danni filled my order, quick like a bunny. Surterra is my dispensary of choice.
What a nice customer service experience at the Largo Surterra!! Natalie and Liam helped me pick what I needed and provided good product line knowledge. Chase checked my order out with the same professionalism as his other two counterparts. I’ll be visiting this dispensary again for my THC products.
I came in today for the first time, and Maddie and Natalie were great. They answered every question I had very educated in the products and helpful. I am very happy with the product they helped me with. Thank you
This is my favorite local Surterra with a wide variety of products. Their staff are always friendly and efficient. Great interior with seating available if needed.
Made the mistake of making a purchase at the Tampa store. What a mistake. Filled my script with the wrong product. Mgr said SOL and stated some rules which were not posted or spoken. NEVER go to the Tampa on Fowler Ave. They will rip you off.From now on the Largo store is my place as a go to. Staff is always awesome.
I have been coming to Surterra for a few years now, specifically this location, and everyone here has always been exceptional with service and knowledge, consistently going above and beyond to make sure I always get what I need, that I understand the best application of my products, and that I get the most savings for the items I am purchasing. 10/10 would always recommend Surterra to all MMTC patients!
Sam and Natalie are the best. So helpful and kind. Im really looking forward to coming back and recommending Surterra to all my friends. Thank for having a nice team!
Love this location! Everyone is super nice & very knowledgeable about product! The store is ALWAYS clean & Staff goes above and beyond to make sure you are completely satisfied! THCa...🔥, HiGhLy recommended 😁
Love this location! Everyone is super nice & very knowledgeable about product! The store is ALWAYS clean & Staff goes above and beyond to make sure you are completely satisfied! THCa...🔥, HiGhLy recommended 😁
I’ve been a few times now. It was the first dispensary I went to. They were all Knowledgeable and helpful. Never felt rush. Great first time discounts. The flower is always dry. Don’t like that part. But dead hot strawberry love rosin is the jam.
Shout out to Danielle and Sam at this store. Hands down all the employees are so friendly and that's what keeps me coming back. All the product is of great quality. I've been to about 5 or 6 dispensaries and Surterra is my absolute fave! And ever since they started a rewards program I've been in twice to three times a week!!
Love their products. Love their customer service. Love their sales. And best of all, you can pay for your order BEFORE coming in. This is the only dispensary I've found with this option. You literally hand them your card, and they hand you your order. No waiting for your turn in line or for stickers to be applied. The package is already sealed and ready to go. 😁
Always quick, simple, clean and easy.I love going here the concentration are usually high and they have great deals!!! Plus the art that Maddie (I think that’s her name?) puts in the largo store is so inviting and aesthetically pleasing
Surterra has the BEST flower with the highest THC levels and the BEST prices and discounts ever! I've tried just about every dispensary in Largo/Clearwater and I always walk out empty handed.Don't waste your time driving around looking for awesome flower and good deals - just go to Surterra!
It was first time visiting a MM Dispensary. From the moment I walked into the door, Julie made me feel at ease. She took the time to listen to my needs, she seemed genuinely interested in what I was looking for and she was very knowledgeable. I highly recommend visiting Surterra!! Thanks Julie!!
Kevin was amazing! Above and beyond customer service! The same level of service being given to every customer from each employee. Great job to Julie as well! Love Largo Surterra will definitely be back!
I completely forgot who was working yesterday July 21. But they were incredibly helpful. I received so much information to guide me in my new I will certainly be going back again. Thank you so much!
I walked in as a first time customer and was greeted kindly by “Lauren” - super friendly and knowledgeable! “Raymond” was the one to ring me out and made sure I know about the products I was receiving. He also informed me about earning points after signing up online; which I did before coming down!Great experience and great products! Will definitely come back for future visits
Bright clean store, smiling faces, good selection. Lauren checked me out and was top-notch! Extremely friendly and patient. Thanks Surterra and Lauren!!
I had a great experience checking out this Surterra for the first time. The person that helped me out was Sam. He is extremely kind, compassionate, knowledgeable, welcoming, and engaging. Sam helped me pick out the best products and I received a very generous discount as a first time patient. Thank you Sam for making my day and being such a great person to interact with. I will definitely be back!
Stopped in for the first time today at Suterra in Largo. Service was fast, store was clean and personnel were very nice. Julie was the first one I met at the front desk , she was very polite, extremely helpful and made a great recommendation. She seemed very knowledgeable and concerned with my needs. Check out was fast and easy. Flower looks good and I’ll post another review once I’ve tried it.
Had a truly exceptional experience with staff member Raymond, what a true professional that thoroughly cares about a customer/patients needs/wants! His knowledge and experience was so reassuring when my wife and I first came into their facility. He even brought up pertinent questions that a customer/patient should ask upon their first visit/inquiry. We recommend Raymond and his facility to all that are wanting a truly exceptional experience and to be treated with care and concern as if you were a close family member, thank you again Raymond, Barbara &Kevin
I have been going to Surterra on Ulmerton for a little over a year now and have always had a great experience! The staff is welcoming, helpful, and deliver excellent service on every visit. Definitely recommend!
Ive been here several times but I went today on 4/20 and everything was 50% off. It was packed! Great dispensary, friendly and very helpful staff. And they have great deals on random days all the time so check online what deals they have the day you need medicine and there's a good chance they'll have some deals. Thanks to the staff if they see this.
Ray was extremely helpful! He answered my questions seemingly before I asked them. My new go to. Product reigns superior to the other local dispensaries!
Easily 5 stars. Never long waits. Almost always a sale. If not, decently priced. I like their distillate tool that the distillate comes in. Flower always great quality. Distillate always great. Lots of flavors and sell Pax carts too. The setting makes me feel relaxed the second I walk in.
I came in on my birthday 🎉 and was promptly treated like it was a big deal. Personally in this day and time a little kindness goes a very long way. I will never shop anywhere else.
I want to let you know that this location has been really wonderful to the patients/consumers.A special shout out to Danielle and Kevin at the Largo, FL store. Both of them go above and beyond the call of duty while they are working.I'm glad the Largo Surterra is a place where I can depend on the professionals to help me with my health and well-being. They put the patient at ease, which places them on the top of the top ten list for the service they provide. This location is a model for the company, a model of how customers/patients should be treated, and just how a business should be run. Thank you for your time.Yours truly,Cindy A DavisSeminole, FL
Surterra finally opened a location nearer to my home and they deliver. Combine that with a first time shopper bonus that's the best in town; so good I had to call service center to make sure I qualified. Everyone does. First timers get 60% off. Welcome to our neighborhood!😁Update- sad because I told rep exactly what I wanted, what I currently use, and how. Instead of referring me to reserve oil, which is exactly what I need, she sells me float. It is horrible. Now I wasted my first time discount. Know what you are getting. Don't just take what they hand you.
Surterra finally opened a location nearer to my home and they deliver. Combine that with a first time shopper bonus that's the best in town; so good I had to call service center to make sure I qualified. Everyone does. First timers get 60% off. Welcome to our neighborhood!😁Update- sad because I told rep exactly what I wanted, what I currently use, and how. Instead of referring me reserve oil, which is exactly what I need, she sells me float. It is horrible. Now I wasted my first time discount. Know what you are getting. Don't just take what they hand you.
Great products and service. Service is passable in terms of the professionalism and service. I'm knocking two stars off because this is the second consecutive time I've had to correct them on either the correct amount of quantity or cost after a discount they forgot to apply on an online pickup. My favorite is when I was told one amount today for the total and it completely changed when I went back to collect my dispensed amount. That makes the whole thing not only inefficient but it now kinda breaks my trust.
As a brand new / 1st time customer my experience at Surterra was world class. I had a lot of questions and Cam and Chase had a lot of answers and I mean great answers. Cam and Chase were both incredibly knowledgable and incredibly patient and I really appreciate them educating me with their extensive expertise. And a special thanks for staying late as a result of all my questions.
Surterra finally opened a location nearer to my home and they deliver. Combine that with a first time shopper bonus that's the best in town; so good I had to call service center to make sure I qualified. Everyone does. First timers get 60% off. Welcome to our neighborhood!😁
Shout out to Lauren for her great customer service. I really appreciate all the help she gave me. The all-in-one cartridges I bought were amazing. I will be back soon.
40% sale was great! Cameron helped me out tremendously with great customer service and suggestions.I will definitely be back when there are great sales and also due how I was treated by Cameron. 5 star service!
First visit and it was fantastic! Ray at the front desk gave me the lowdown on how things operate and I couldn't have had a better experience. Unlike many other places that treat you like just a number it's nice to have a change of pace and professionalism. Got my Northern Lights, will definitely return. The whole crew rocks!
Chase was outstanding to work with on my visit. He was very knowledgeable and friendly. What a great combination! Maddie helped at the end of my transaction and she was very kind as well. It was a good experience.
Staff was very helpful, I was in and out and since I was a first time customer I got 60% off!! Can't beat that deal. They have great product's, better than what I have been getting, that's for sure. I highly recommend Surterra Wellness.
Cam is a employee there and he was so nice and helpful and patient with meI’m very new to this kinda stuff and he was fantastic thank you for a wonderful experience
One of my first experiences at Surterra. Chase and Raymond greeted me and got me acquainted with any specials and were able to answer pretty much any question I had. I finally got back to Joe, who was extremely friendly and welcoming. Great team guys!
Please check out their live rosin, oh so yummy. Danielle s so awesome, she made me feel at home and I will be back again and again.
I had a pickup order and Jess and Kevin were super efficient and had great customer service. Thanks again!
Honestly I love surterra, the quality of product is superb. I love the lower prices and great quality, knly thing I wish they had is a points system for how much I frequent and spend. Otherwise 5 stars for me💗
Thanks Dani and Kevin for an AMAZING first trip to Surterra. Great customer service and great products
Great staff friendly and knowledgeable great products
They were so sweet and helpful at the front desk. Great experience.
Rudest front desk women I've ever encountered. Never giving them my business. Incredibly short and acted like it was a hassle to explain how things worked to a first time customer. No worries as I won't be going back. Pay for Cruella DeVille to take some costumer service training.
Lauren and Weston get five stars for being the sweetest and most efficient dispensary team in the world! Awesome job and thank you!
Surterra Largo is amazing!!!!! Fast, friendly, patient and FAST!!!! I have only have been to four different dispensaries in Florida. The professionalism of the staff at Largo Surterra is wonderful.. In other lobbies of other cannabis companies. Are less than desirable.. I have heard the staff at other companies. make fun of patient MMUR profile pictures and laughing about it IN the LOBBY!!!. Not cool man, just not cool. At other locations there will be fewer patient in store than at Surterra- Surterra will get me out faster. Even if they are busier.. I have failed to leave a good review for a long time. This is overdue and can be times by 10000.. I should/could have left a positive review at each of my visits. Somebody needs to get that staff some free lunches or a bonus for being soooooo awesome
I equate this place to the local Vidacann now. You are more likely to end up with dry bud/flower from this location then bud that has been kept at optimal humidity and handled at industry standards. Dry bud, depending on how dry has little to no medicinal value. I don’t want to spend .25 cents a gram on dry bud because I have no use for it. Thanks but no thanks.
Justin was very helpful with explaining the different options on the menu, I was able to make a confident selection with his assistance. Danielle is absolutely delightful, and together they made this a much easier experience than I was anticipating. I’ll be returning to this location in the near future.
Love Surterra not only for their great quality products but the ambiance and the super sweet employees, always feel relaxed when I come here
I really like their Distillate and PRO concentrates. Effects are what they say. I vape them with a DVT4/Rim C at 380 deg in a Ti cup. This med vapes very clean and complete. Very efficient along with the new applicators. Surterra did a real good job on these!
My first time there. I had a discount card from my dctor. They said they don't take it anymore . there's no date on it. I will not be back to this place
Surterra is beautiful ! Great variety in products! Great customer service ! Very clean and Very organized 😊💯 Kevin was my wellness coordinator and was beyond helpful . I will be back for sure ! They have it all ❤️
Today was my first time at Surterra in Largo and Nick kindly answered every question I had (and there were many). What can sometimes be a stressful process finding new products, he made me feel very confident with the purchases I was making. Also, Kevin at checkout and the woman at the front desk (i did not catch her name) were very friendly. Overall, the staff at surterra is absolutely amazing. Completely stress free experience.
My first visit was awesome, I was a little nervous not knowing much about this process. My concerns were quickly eased as I discussed my issues and Danielle described the various products that would be beneficial, following the advice she gave I was happily surprised at how much this helped! I will definitely be back! Thank you Danielle and Surterra for your knowledgeable advice assistance and product quality!
Excellent service and availability. Recently moved from Florida and I wish we had them here. I recommend this to anyone that has a medical card, as they are focused on providing knowledgeable service and recommendations on product that works for you, unlike any other provider like trulive
I just got my card today. Went to the competition because word around town is that was where I should go. It was uninformative and I felt like I was talking to a guy around the corner from a high school.On my way out driving around the corner I see Suterra and pull in. Right from the beginning customer service was A+ all the way till the end. He was informative, explained everything, and answered every question. Felt extremely professional to the point where I knew he had to be the manager… I was right. Kevin was the man and I’m sure he’s trained his team to be just as A++ in the customer service of this industry and especially to someone who has never been to a store before.👍👍
Very friendly and supportive staff! Kevin did a wonderful job with presenting all the viable options for me. 💯
I picked up 7 grams of preground flower today an there is so many stem pieces mixed in. Be careful when rolling or putting into your bowl
Danielle helped me with all of my needs and helped me to get the right products. I will definitely be coming back. They made me feel very comfortable and loved the atmosphere also!
First time customer with Surterra and Becca was my guide today! She was AMAZING! Helped explain all of your products and was very knowledgeable and helpful. Thank you again very much...You have earned a customer!!!
My first time here and felt like home. Danielle took lots of time explaining everything and answered all my questions. My new favorite place to shop! Thanks Danielle for all your help!
Danielle went above and beyond to help me 5 stars awesome!
This place is great! Nick and Jess were so caring, helpful and knowledgeable! I will continue to come here!
This was my first time in a dispensary and the experience was wonderful. Excellent staff and comfortable environment. Danielle was very kind and helpful to walk me through the options. Thank you!
Danielle and her crew there were very down to Earth and explained their products thoroughly. They were not pushy desperate for a sale. This is a good first dispensary for beginner users.
Found a superb shop close to my house that blew me away with service and information! Quality products and friendly helpful staff with cleanest display and atmosphere. Nick and Westin were so considerate since I came in 5 minutes before they were supposed to close. Will recommend and return. Thanx
Very clean! First time visit and Nick and Westin helped so much explaining the variety of products and the benefits of the different uses. I didn't know anything about the difference in the locations for different strains of the plant. Prices were reasonable and they are so close to the house. Will recommend and return! I am trying to recover from old age and have a helper and they were very curteous to him as well. Curbside service if I'm alone. See you soon, thanks guys!!
From walking in the front door to walking out again, it was a very informative visit. The receptionist was Awesome. I'm sorry I missed both girls names. But They both did a great job!
Everyone there is good lookin and of knowledgeable about their products. Smart and pretty... the total package id say! 😁Im reluctant to say this because it may cause myblittle diamond in the rough to become more crowded. But the world must know the truth. Prices are better and products are better than the compitition. ✌
This store was very welcoming and had a great variety of products to choose from. Nicholas R. helped with the purchase transaction and was able to help answer all the questions I had! Highly recommend this location! 🙂
Gorgeous store! Very comfy and clean! Everyone was super friendly, and helped me very quickly! It was my first time in, and I was pleasantly surprised! Surterra has a new customer!
This place is great. They are very informative and attentive. I really appreciate all their help in understanding the different kinds of products.
Nick & , Jessica were excellent with product information and their professionalism and ethics we're outstanding, Weston always has a bright smilee; so check gbjs place loutoutstanding
Great first time experience good price nice folks would like consultant
Really used to love this place. But no rewards points anymore and so expensive. Shirts are $30
It was my first time there. Westin helped me and was awesome! (I apologize if I misspelled your name) I will definitely be back! Thank you!
Popped in from a weekend at the beach. Interesting layout , products are curated by the staff. They made me feel comfortable and really listened to my needs. Excellent selection of tinctures!!
Popped in from a weekend at the beach. Interesting layout , products are curated by the staff. They made me feel comfortable and really listened to my needs. Excellent selection of tinctures!!
This means much to me to share my experience. It's hard for me to even leave my home with this insane incurable neurological disease, much less go into places, but I gave Surterra another chance yesterday, and Kevin changed all of my experiences to date for the better, there is hope! Kevin immediately greeted me at the door, it was service from beginning to end with Kevin. He was already answering my questions my concerns, while checking me in. Kevin then carried this amazing patience and compassion forward, this was clear, I was serious about believing there is a more natural path in finding a way back to health to life, Kevin took things as serious as I did. I'm not wanting or in this for a buzz, a high, I just need hope, I just need help. Medical marijuana is a process, but it's so hard financially & so much to learn, I've tried and tried, yesterday instead of just listening to me on how I've tried different things, Kevin was determined to begin a journey of changing the path I was on, to one of success, offering to work with me one on one even after yesterday, to write down a plan to go by to work together on in a smart way, to consider finances, to consider what I've already tried, to focus on where I found the positive experiences, and how we CAN find the right path. I can't tell you Surterra, enough of what Kevin's professionalism meant to me, I believe him, I believe in the products, it means the world to have this experience that I did, that there is a person like Kevin in this world ready to go the distance for no other reason that I felt, than to help me get back to my fighting, happier, hopeful self, I believe between Kevin & I, that we will find the help I believed was always out there in this area. Thank You Kevin!
Just picked up a yummy 1/4 of Jackie Girl pre-ground flower. Staff is totally knowledgeable and loves sharing info. All in all great resource and dispensary.
First visit to Surterta. The guys on staff were polite..informative . I will definitely use them again. Thanks Nicholas and Kevin. Definitely 5 stars..
Danielle was great! Explained the products and what would most likely help best based on my symptoms. I'm also new to medical marijuana, so she made it easy for me to understand how to use the products. New customers also get a 75% discount. Can't beat that. Highly Recommended!
Thank you guys for the amazing products. Wonderful customer service. Your Relief Patch was perfect for my lower back pain and your Zen vape was just the right amount to make my day easier to handle without random bouts of anxiety. Love how they heat up just right to give you the most beneficial intake. The reserve oil taste great by the way!!! Relief made simple. Thank you!
Thank you guys for the amazing products. Wonderful customer service. Your Relief Patch was perfect for my lower back pain and your Zen vape was just the right amount to make my day easier to handle without random bouts of anxiety. Love how they heat up just right to give you the most beneficial intake. The reserve oil taste great by the way!!! Relief made simple. Thank you!