My name is Jonathan Bocek. I hope this gets to the corporate office. Please look at how much time and energy I have... put towards shopping at your store since 2018. I rarely get vape carts. I bought two at Surrerra Merritt Island. There was over 1/8th of medicine in each cartridge that would not come out. I took more time to take these failed cartridges to surterra. After 6 min they let me know they could not help me because I did not have at least a quarter of the medicine in each cartridge. Yet there was over a quarter of medicine between both cartridges that would not come out. I said I was not looking to replace both but just to get the medicine I paid for. They said they would give me 15% discount. I'm sorry but I paid for .5 grams in each cartridge and I did not get that. I only want what I legally paid for. Let me pose this question. In what other industry would this be acceptable? I build houses for a living. So imagine if you paid me to build your house but I walked away with 12.5% of the house not completed (equivalent to an 1/8 of the cartridge not working). I will not return to Surterra with these types of business practices. I have been a good customer to you. Thank you and have a blessed day!read more
I've been coming to this location since the beginning and every experience has been so great! The workers have gotten... to know me and they help so much. I love going inside and seeing what new origami the person decorated with, it brings this fascinating yet wholesome feeling. Thank you Surterra family 💙💙read more
Very informative the Wellness Proprietor Employee; Michael was very helpful because of PTSD I have very restless nights... and most times I only get 3 hours sleep per night because I talk in my sleep and remembering Nothing Except Memories of Iraq War and Infantry Hands on Actual Training you know up close and personal!!!I have been dealing with this for over 30+ years my age Now is 71 Hoo Rah!!Once again Thanks Michael your choice is making me Relax…read more
How is a walk in quicker than a pickup order? I ordered 1 1g cart and it takes more than 30 mins to prepare? How is... this possible?read more
Great products, and good deals! Really like the convenience of the drive -thru. All staff are very nice. Xeyla... always provides excellent service, with a smile 😀read more
Really nice staff and helpful as well! The products are quality product and amazing!
Very impressive place. The staff is extremely knowledgeable and listens to your needs. Very clean and the drive thru is... great. The variety is good for many different issues. Shayla is extremely nice & helpful!read more
Mike was so friendly and informative. I bought 2 items extra based on his information. He was so kind to an elderly... woman and I appreciated.read more
Ok products so far!Tried 3 different strains, all of them were t5, surterras top tier, however, the was alot of leafy... buds in all of them, small and alot of stems, moves t2 or t3 is way worth more, as these they 8ths were 50$ retail value. These would be t3 or t4 at best.. the banana soda was a strong and tasty strain, just super stemy and found a few seeds..read more
Christie is awesome!!! Very smart . Helped me out alot with my medicinal needs
Extremely rude staff. Don’t waste your time on this place. Ordering ahead of time is a joke.
Good products and lots of nice deals. Christie and the staff are great too. It’s always a good stop for me.
Love the staff here. They go above and beyond plus are super friendly.My favorite place to get shatter. Extra benefit... they have a drive thru.read more
It's a fine dispensary. They have good flower. This is where I get most of my topicals. Trulieve tropical gel is... definitely the best for stuff on skin if you can get them to stock it but Surterra wellness has a much better selection of topicals like patches as well as an excellent topical lotion cream that I use regularly. It's also super good for itches, stings and other skin discomforts as well.read more
Mike is very knowledgeable about all of the products and the whole process was very quick and smooth. He educated me... about all of the different products and stains. Very high quality flower, vape, and pre-rolls. Matt delivers A+ customer service and I will definitely be back soon.read more
Mike is the BEST and Gabbi and Eric are cool as well. All three employees were very knowledgeable, respectful, and... polite and made me feel comfortable as the environment was chill. Overall a pleasant experienceread more
Duffy & Mike were great! I love the deals at Surterra it’s what brings me back again and again. Plus quality products.
Duffy was very nice and informative. He explained everything that my husband needed to know about the products he were... interested in.. The facility was very clean and organized. 5 stars for sure! This was the 2nd visit and my husband will definitely returnread more
I love Surterra! Especially this location. Michael is the best. He helped me through my entire, complicated order, was... fast and polite, and got me a discount too. Thank you so much Michael!read more
Love the service, every time I have visited the staff have been very helpful and friendly. I will definitely keep... coming back. Thank you James & Christie for making my last visit very pleasant.read more
Nicole helped me out alot. Great customer service. Great product. Amazing deals. I will be coming back
Christine was extremely helpful and when I offered her a tip she politely declined. She explained they don’t receive... tips but a nice review would be great. So here it is. I love the store with drive thru benefits and wonderful customer service. Thanks again Christine!read more
Christiana was very professional and well organized. I wasn't sure what I wanted but by time I left I had everything I... needed and more for a great price. If you don't know about a product their guides will inform you without trying to over sell. Thanks again Christie, I will be back soon.read more
Always have great products. Not many places carry topicals, patches to be specific. I am actively recover from 2 knee... surgeries and a knee manipulation. The relief I get with the 1:9 is unbelievable and the staff is always helpful, informative, and pleasant!read more
Nicole was Very helpful! She took the time to explain and educate. I will definitely go back.
The 40% sale got me. This place is always professional, courteous, patient & understanding of every client. Even when... it is short staffed, but packed- everyone is treated great and the waits never too long. Shout out to Eric, didn’t make me feel rushed and appreciated the recommendations!read more
Best dispensary! Went here for my first time, i was super satisfied with how well everything was organized. And the... best part was having the best employees to help you. thank you Zack, Nicole and Michael❤️😁.read more
Very professional and well organized. I wasn't sure what I wanted but by time I left I had everything I needed and more... for a great price. If you don't know about a product their guides will inform you without trying to over sell. Thanks again will be back soon.read more
Palm Bay location is a bit closer but I love coming to the the Merritt location, there is always good energy coming... from the employees. Brandon is always willing to go out of his way to help fill my order, good guy to have on staff. Full Spectrum carts are my go-to! Thank you Surterraread more
Had the pleasure of Nicole helping me today!! Even when understaffed & super busy, Nicole was so sweet & calm. No... matter the pressure her customer service & over all demeanor was super awesome❤️read more
Christie and Arianna were great! Super knowledge and friendly. As always very welcoming atmosphere. Great deals and... great staff. I go in every couple weeks and everyone who I've met has been helpful, friendly, and knowledge. Always a great experience.read more
My go-to! Everyone has been helpful and friendly - each and every visit. I often see Gabby in the drive-thru who, every... single time, has treated me with genuine kindness (that means something!!). The store itself is beautiful in an easy to reach location. I'm a fan!read more
This was my first time entering this facility and Nicholas was super great and helpful towards all of my needs and... answered all my questions! He was super helpful and informed me about products that I’ve never heard of with great expertise and politeness. It can be intimidating going to any new place, and with their l help I felt extremely comfortable and welcomed with open arms! Great customer service skills and employee!read more
Ariana and Kyle in the Merritt Island Florida location are the best! Actually the whole Surterra store in Merritt... Island is the best! They always have what you’re looking for and they always have a great deals so be sure you sign up for their text messaging or email!read more
The place is always very clean, and everyone there is very friendly and knowledgeable. However, Gabby is absolutely my... GO TO GIRLwhen it comes to ANY questions I may have about products or promotions. She always makes the experience a pleasant/helpful/smooth one!read more
First time visit today. Very nice establishment. Christie was at the counter, very pleasant and informative.She made... the whole process simple and smooth. Will definitely be back 🤙read more
I frequent Surterra often, I like the people, the space is clean and very comforting when you walk in. Whomever is at... the front desk is always welcoming and knowledgeable. I want to mention Nicholas, every time I come in he’s always incredibly knowledgeable and helpful. He knows all of the different strains, how they work with terpene profiles and how each strain varies in different levels of medicinal qualities. What works for this or that ailment. Asks all the questions and then does an evaluation with your needs in mind. Every time my needs have been exceeded by his recommendations! He’s the best! I appreciate all the help Surterra has provided! Thank you for continued excellent customer service!~One Love 🖤read more
This place is great! I walked in for the first time and was welcomed by Nicole who was understanding and informative.... Arianna was the friendliest person I've met in a while who helped answer all my questions as I was trying to ring up my purchase.read more
Nicholas is a genuine delight!! Really with so many options for medicine, it comes down to encountering those caring... and helpful individuals tending to patients, that sets apart one place from another. I go to Surterra for the awesome staff, and convenience of the drive thru! With my schedule it makes such a difference and I always leave with a smile, thank you to everyone at Merritt Island Surterra!! Especially Nicholas! Shine on you crazy diamondsread more
My favorite location & dispensary BUT Micheal is the best, so positive & makes my day as soon as I drive away. He is a... breathe of fresh air with all the negativity in the world!! Thank you Michael!read more
Great experience today with Nicholas, Ari and Doug. Everyone is extremely friendly and helpful. I ordered online and it... went smoothly. While I was picking up I noticed the staff were very knowledgeable and wanted to ensure everyone has a good experience like I did!read more
Surterra is easy to find, VERY clean and spacious inside. The staff is the nicest I have come in contact with for a... good while. Ease of ordering to picking up was fast and easy! I highly recommend.read more
As always Arianna delivered friendly service. Your dedication to your customers is invaluable. Great job!
Had the best % of 5 dispensaries. 2 had no flower at all!! Happy 420!
Very impressive place. The staff is extremely knowledgeable and listens to your needs. Very clean and the drive thru is... great. The variety is good for many different issues.read more
Its not a bad place just not impressed with how they do prices, also I understand that deals don't stack but if I dont... get to use my 1st time discount then I'd hope to be able to use it next time . Otherwise they seem to have flower when the other places run out but it is a lower thc% on average. They asked me to leave a review its an average place the help is not super friendly but not rude just average placeread more
Stopped by as a first time customer at this location. The process was quick and simple, having placed my order online... ahead of time. Arianna was personable and informative; and we even have the same birthday! Was in & out in all of maybe 15mins having 3 individuals ahead of me upon arrival. Would recommend.read more
So professional and efficient. Ordered online and picked up at drive thru, doesn't get more convenient and safe than... that. Within 30 minutes I recieved a text that it was ready. Brandon waited on me at the window and I was literally on my way home in 5 min. Thanks a million yall.read more
Excellent customer service! Charlie K. was very knowledgeable about all products
Absolutely wonderful staff. Wonderful products. Love this place so much! And the people who work there care so much for... the patients. Its a great experience. Good job guys!read more
Surterra in Merritt Island will always get 5 stars from me based on my experiences! The staff is welcoming and... knowledgeable about their product. Everyone is so friendly which makes the whole experience that much better. Not to mention how clean and professional it is inside! I’ve used the drive thru multiple times which is super convenient. Their flower product is pretty good, but they have a huge selection of anything you are looking for. I love their vape carts and the Coral reefer disposable pens rock. Hands down this place is the BOMB but it’s really the staff that keeps bringing me back!! Thanks Surterra Merritt Island !!! 🙂read more
Horrible service they don’t know much about there own products. Very high priced for the quality of there products.... Don’t order online!! They will give you a different price when you arrive to pick up. Trulieve right down the road has better products and store hours. Literally only two blocks away!!read more
This has got to be one of the cleanest dispensaries around. And I've been to quite a few in Florida. They have a great... selection of edibles now, along with extracts and flower. My only issue is that the points system hasn't been implemented yet and don't get as many discounts(why it's 4/5) as other dispensaries after intial two visits. Still the service and inside are super clean!read more
Definitely best dispensary in brevard. The staff is inviting and friendly and go above and beyond for their customers.... They really help and educate in order to find the right products for you. Always a pleasure going thereread more
I've visited several of the local dispensaries and Surterra quickly became my favorite. It's a beautiful, clean... facility, the staff is friendly and informative, the product is generally very good and the prices are reasonable (when you catch the bargains). I had zero complaints. Then I had a bad visit. I was very disappointed with the online ordering process and the product I did get wasn't up to snuff. Considering the costs involved, to say I was upset would be an understatement. Imagine my surprise when my email complaint to corporate was answered within a couple hours, late in the day and I received a call from the local manager the very next morning. I won't go into details, but the good people at Surterra made it right. And then some. It seems funny to say that I liked them before I had a bad visit and that I like them even more after I had one, but that's the fact, Jack. They do care about their customers, and it shows. Cool. Very cool.read more
The people aare great and honest. David called when I had left a 100.00 in the ATM to come get it. Products were great... but they are changing. I'm human and drop items on accession. I dropped my new float cart that sells for 90.00 once so I don't recommend them because they shatter and loss productThe store manager felt that its not defective because it was dropped it. My reply was I have dropped others and they work fine. I spend a few hundred a week at this location and feel badly enough over mangers decision NOT to offer to help , or discount in anyway was bad custermor service and intend to shop elsewhere.read more
I placed my order online. Once I arrived, I was pleased with the ample parking. The dispensory is an old bank, so it is... clean and shiny. Nice minimal decor. Good reggae on the radio. I was amazed at how quickly my order was filled. Most pharmacies take 20-25 minutes. Surterra had it together in 3. Cashier/teller(haha) was working both the drive through and the front counter and she was great. The fellows at the front desk moved everyone along with ease. I highly recommend. I hope ya'll are getting good wages; because you deserve it.read more
Surterra is my second choice because of how high their prices are compared to their competitors(first choice) close by.... The customer service is 5 star all the way as is the wait time when ordering ahead online. Also 5 stars for having product on hand. One star for prices that average $15 higher for their own line of vape carts which are no better in fact then their competitors....Their new carts are great...just over priced...Same with the flower..Typically $15 more for an 8th. I am sad to say that you are second choice to me because of your prices...Other than that...5 stars...Good people work thereread more
Bought a cartridge from a new line that was recommended by the associate (watermelon float). Brought it home could not... use it it burned my throat, left a nasty aftertaste, literally tasted like breathing in somebody's perfume. I called the number was told to bring it back to the store and speak to management. I took time out of my day drove all the way over and was told that there's nothing they can do for me by a store employee. I have been to many different places and have never had any issues with any product that I bought, to know that this place and their employees don't care and can't do anything, I will shop other places from now on basically just threw away $50read more
Horrible experience for my first time. As soon as I walked in there was a crazy line but I had saw a boy doing the best... he could checking people in, as well as another girl but she had stopped what she was doing when a ups girl came in and they started talking about "I love you" and "I will text you later about tonight". I just felt very uncomfortable during that situation, especially during a busy moment I thought. I clearly just walked out and did not want to bother.read more
I was very fortunate to meet Charlie on my first visit. As it turned out, I was out of my prescriptions. Even though... I couldn't be a customer that day, Charlie took his time and explained the various products.When I had my prescriptions squared away, I came back and had Charlie assist me again. This time he went in to more detail for me. What a wonderful help he has been.read more
Today was my first visit. I was worried I would feel uncomfortable, but everyone there was very nice and... knowledgeable. They explained everything to me and gave me recommendations to help with my current issues.I will definitely use Surterra Wellness in the future.read more
Love this location. The staff is so helpful. Charlie is so amazing and helped me find new options to medicate during my... cancer treatment. I am so grateful for him and the rest of the staff during this time, it made my treatment the most comfortable experience it could be.read more
Awesome place! People are great and very helpful. I had no problem returning a malfunctioning pod.
I have been a regular customer to Merritt Island Surterra since they opened. Everyone is so helpful and knows me on a... first name basis. Multiple employees have gone above and beyond and have always treated me right.David Castrillon has been especially helpful and friendly on many occasions including today. He has always gone above and beyond.Not only are the employees great, but Surterra has been constantly improving their product line and always has high quality products. I stopped going to other dispensaries because their products were not as consistent and innovative.Thanks Surterra team, you guys rock!read more
I went there for the first time today. I really like the set up. Very classy. The whole island theme is very... relaxing.David was very nice and helpful. Showed me several options to choose from. And Charlie kept me entertained while David prepared my order.In and out. Very pleased with my experience.Only bad thing is Google maps will have you wanting to pull your hair out with it's directions. Unfortunately they don't have a onsite direct phone line you can call. Goes to main office in upper Florida. So I couldn't really call for directions.It's next to burger King across from mall. Much easier if someone could have told me. It's a old bank so they even have a drive through for pickup orders! Awesomeread more
Charlie helped me out greatly as did the other staff. Really nice place! Thanks!
Absolutely hands down the best experience I’ve had with a dispensary. As soon as I walked in Charlie at the front desk... was very welcoming ,professional and knowledgeable , he and the staff made a excellent first impression. I had recently had issues with a dispensary in suntree witch is a more convenient location but decided to try surterra wellness in Merrit island. Im extremely happy that i did and will be shopping at this location form now on. Thanks for the assistance it is greatly appreciated.read more
Great visit at this store. The staff was knowledgeable and friendly. The store - as are all Surterra stores I have... visited, was beautiful and super clean. They had pretty much everything I wanted. They sell Puffco rigs which was a nice surprise!! Can't wait to try mine out!! Thank you and keep up the good work!read more
Honestly came here because of the reviews and they stand true. As someone with anxiety, going anywhere new can be... difficult. The second I stepped in Sunterra, Charlie greeted me. He really took the time to help understand all of the products and gave me some great recommendations. As other customers rolled in he was so welcoming and kind to everyone! Check out process was easy and over all great experience 10/10 recommend.read more
Very friendly and knowledgeable staff. Clean and comfortable inside too. Great products!
Always a nice experience & everyone well informed! Quick ordering on line right now & they text you when it's ready to... pick up!read more
The staff is very accommodating and pleasant. Most of all they listen and make suggestions based on your personal... situation. The choices can be overwhelming and they were able to narrow down what might be best for me.read more
Very friendly, informative, and helpful staff. I highly recommend.
Good selection. Fair prices. Nice staff.
This is a great store the employees are very knowledgeable and helpful. The products they have all are amazing.... Whatever you need depending on your physical health they have the product for you.read more
Came here for the grand opening sale and was surprised to see some of the employees from my local Palm Bay store... working here. Very friendly staff and the facility is spotless. Everything went just as smooth as it does when Im at the one I been going to for over a year. Then again they have many of the same great employees from the PB store. I believe Surterra products are by far the best. I have never had a single pen or cartridge failure and the quality of the product is amazing. Like a kid in a candy store with a excellent staff, what could be better then that. Thank you all for always taking care of me and treating me like family.read more
Awesome knowledgeable staff. Nicole FT was great.
The Merritt Island staff is very friendly. Ernest was really nice, answered all my questions, and was knowledgeable of... the products. Good selection. Gives 15% discount for Veterans! Grand opening for Merritt Island Surterra is Thursday, November 14th, 2019 and is giving a 25% discount in store all day! Thanks Surterra!read more
This is one of the best managed stores in the area. They represent what an excellent customer service is. I really want... to thank Ashley (Team Manager) because even with all the issues given by one of the products that Surterra sell, she manage an excellent customer relationship. I'm definitely coming back to Surterra, and specially to this store.read more