Trulieve Dispensary in Bartow, FL
Based on 294 reviews
Rusty S.
1725282482
I’ve been going to this location since shortly after they opened. The staff is always pleasant. They are personable and know who you are when you walk in the door. I’ve watched things get better over the years. Little to no wait time now, amazing products and a great variety! I never leave disappointed.
Ronda Pridgen M.
1725068102
Always cool nice polite and very helpful I have to help my mom with her stuff but everyone is always very great with helping us understand everything we was there on 8/26 and the gentleman that helped us is def a 5 star employee he is always very helpful I just wish I could remember his name but I will do another review on him once I see him again I had to come back cause I remember his name it's Daniel tall handsome very nice to me and my mom
Angelina S.
1724017461
Just purchased this 3.5 for $60!! Wanted to treat myself and from the pictures should have been amazing!!! This is what I got! It looks nothing at all like this picture! Not even close and for $60 for 3.5 it should have at least smoked great! It’s mediocre at best! I am extremely disappointed! Will not try the high dollar stuff again clearly it’s a lie!!!
Nate S.
1723479298
I recently had the pleasure of being assisted by Daniel at Trulieve, and I can't speak highly enough about the experience. Daniel was not only knowledgeable about the products but also genuinely cared about helping me find exactly what I needed. He took the time to listen to my concerns and preferences, and his recommendations were spot-on.What really stood out to me was Daniel's passion for his work and his commitment to ensuring that every customer leaves satisfied. He went above and beyond to make sure I was comfortable with my choices, answering all of my questions with patience and expertise. His professionalism, combined with his friendly and approachable demeanor, made my visit a truly positive one.If you're looking for someone who truly understands the products and prioritizes customer service, Daniel is the person to see. Trulieve is lucky to have such a dedicated and knowledgeable team member!
turbo C.
1723062093
I only used this store for awhile but after being to others, this places customer service is terrible. Very unfriendly vibe. The check in service makes it no faster than just walking in. I have to take my order in with me because if they're out of something they won't even say that, they just package and move along.
Jonathan M.
1720564653
This use to be the best store in Florida! But not now I’m a regular customer and have seen it decline quick!!! They have some really good employees! But also have some with attitude problems serious ones! This isn’t the type of business for treating customers attitudes!!!!!!!!!!! Do not recommend!!!!!!!!!
Meg H
1717861241
new patient here. never been to this location before.Worst customer service from Aujanai.She was rude to her coworkers, & Dismissive to customers. everyone could hear her gossiping about coworkers. very unprofessional and i won't be back for a while. higher ups need to investigate this, it made me uncomfortable.
Matt B.
1714070399
Awesome Products at competitive prices and the Staff are friendly and knowledgable top notch industry professionals.Keep up the great work. Thank You!
Monica Dockery - E.
1713285112
I've had issues with trulieve in auburndale so I decided to try this one... I'm beginning to think you just don't train your employees at all. Your employees should know what kind of cards you take! It's embarrassing to have a card declined especially when you have more than enough money in your acct! I then had to go to the ATM and get charged even more money to pay cash.. 3.50 for your ATM and then another charge from my bank for using an out of network ATM!
Mercedes H.
1713186803
Everyone that works thire is normaly nice polie but the lady at the front desk was rude wouldn’t help me when I ask what stuff is better for more of the head feeling very rude will never go back again when that lady is working thire very disappointed of the customer service of this lady this then the lady proceeds to go onto the tablet and hand me the tablet when I already did an online order and I was asking for personal help came back today had great service but the lady wasn’t working today love all they guys that work here
D
1712761091
This store has the best team! Daniel, William H, and literally everyone who works here is awesome. They keep it upbeat and they get me in and out quickly. Thanks, Y’all! Keep it up!!
John M.
1712146675
Very knowledgeable staff. I've learned a lot from the associates. I've never had a bad experience with customer service. The online chats are awesome and helpful. The Bartow location always seems to have a good selection.
Kayla D.
1711415796
I had just bought a vape cart, long story short, the battery i bought off amazon broke. Went back in to see if they could help, the manager gave me a brand new battery. I was so grateful. The staff is very friendly most times i go, but we all are human and have our bad days sometimes. ❤️
Mercedes H.
1711378924
Everyone that works thire is normaly nice polie but the lady at the front desk was rude wouldn’t help me when I ask what stuff is better for more of the head feeling very rude will never go back again when that lady is working thire very disappointed of the customer service of this lady this then the lady proceeds to go onto the tablet and hand me the tablet when I already did an online order and I was asking for personal help
Ashley M.
1710113752
I got hit by a car on the way here and they bandaged me up, and a week later when I went back they remembered me.The employees here treat customers like family or friends, it’s a welcoming experience every time.You can always ask any questions and they will go out of their way to get you an answer. And it doesn’t feel like they are pressing you to buy extra, but at the same time they will help you out with finding deals if needed.I always enjoy coming here!
Gina H.
1704249650
I have never had any issues with them! My orders are ready quickly, and the staff is friendly and knowledgeable. The product is great.
Ashley S.
1704227458
i’ve been to probably at least 10 different trulieve locations throughout the state and to me, this one beats them all. the staff is always super friendly, accommodating, and they know their stuff. they’re quick here, i’ve only ever waited over 30 minutes ONCE and that was with a good 15+ people in the lobby and i still was in and out within 45 minutes where i’ve spent 2 hours waiting at other locations with less people ahead of me. the manager here is also top notch. i honestly hate making the drive and ayr is so much closer to my house but i still frequent this trulieve more often than any other dispensary because of the reasons stated above. i’m always happy with my experience here.
Wayne S.
1702234144
Do not go rude management and lady at front refused service because I was only walking in management is terrible also go to another also check your products was given 12% instead of 17
Kris J.
1698524589
Had a great experience here. The ladies at the desk that checked me in were super friendly. There were several people in the lobby but wait time wasn’t long at all. Plenty of options to pick from and staff is super helpful/knowledgeable!
Connie B.
1691775088
Went in to exchange flower and she was very very rude. I told her if it was a problem not to worry about it she totally ignored me I kept trying to apologize for coming in 10 till closing and she continue to ignore me. She was walking towards the a door and I said it again I’m sorry nay if I upset you once again ignore me and she looked at me so I know she heard me. I’m just very upset because I’ve never been rude to know one that works here and this really made me upset and hurt my feelings. Like she could have at least said something.
Frank G.
1690473637
Went to Trulieve in Bartow today and was helped by Nai Bl. She is such a great person to work with. She is extremely helpful and very sweet person. I highly recommend her if shopping here.
Tobe R.
1689455862
This place is fast, very professional and helpful when decisions are difficult. Definitely worth a visit…
Susan M.
1688170602
Not friendly....the front desk and one of the workers I had. She seemed angry and acted like it was a chore to just answer my questions. Zero personality. I was taken back so didn't buy much . I asked about the 30% discount storewide and she acted like she didn't know. I did not receive any discount. The Trulieve in N Lakeland is super friendly. I WILL GO there for now own.
Connie B.
1688087560
Went in to exchange flower and she was very very rude. I told her if it was a problem not to worry about it she totally ignored me I kept trying to apologize for coming in 10 till closing and she continue to ignore me. She was walking towards the a door and I said it again I’m sorry nay if I upset you once again ignore me and she looked at me so I know she heard me. I’m just very upset because I’ve never been rude to know one that works here and this really made me upset and hurt my feelings. Like she could have at least said something.
Charles S.
1686661411
Winter Haven store knows how to greet customers friendliest store ever try shopping there spend my money where people treat you right, no attitudes there and I live in Bartow wouldn't shop there.
John A.
1685801310
Trulieve Bartow is by far the best location I've been to. They are rarely busy, always friendly and you can always find a great deal on top-notch products!
Kyle B.
1682771425
Staff is ok. Serenity and Daniel are great, but Trulieve cannot grasp the concept of "express pickup." If you preorder online, they still make you wait behind people that just walked in. So there really is no point to ordering online. Also, they just stopped letting you use Canpay so they can charge you taxes on their debit system.
Tessa S.
1681007745
I've had my medical marijuana license for just over 5 years now and I started coming to this dispensary in Bartow just over 2 years ago when I moved over here!! I have never had a single negative experience at the Trulieve Dispensary in Bartow, FL!! *Everyone please knock on wood*They have gone above and beyond for me on several occasions making sure I got the best deals available to me including daily deals and other promotions! They've always been incredibly patient with me, answering all of my sometimes random questions, (which I'm fully blaming on a mix of brain fog, ADHD, and the slight buzz that has slowly started sneaking up on me) and 2 hours later I finally finished typing this chaotic review!! 💚😂💚🥴💚🫠💚Moral of the story, Trulieve in Bartow is awesome!! 💚💚💚
Joshua T.
1679328360
Always super friendly staff. I love that they are always smiling and having fun together. Great energy.
Schuylar P.
1677847165
This is my favorite trulieve store and I've been to ALOT! They are always stocked and super friendly to us all!! Go see what I mean❤💛💚
Richard R.
1674220740
Very helpful and pleasant staff. And definitely without a doubt, the best prices I’ve seen. Constantly having sales, never thought I’d see that.
Sherry R.
1671111627
This place is my homebase. The employees are AMAZING and courteous and so so helpful. I refuse to go anywhere else. Love Bartow Trulieve.
Ameerah E.
1669589828
They are very friendly. My order was ready for me. It is super clean and only 1.3 miles from my house.
Jonathan H.
1666209211
It's always a pleasure going to this Trulieve. I have tried other locations but this one is by far the best. Great thing they have going on in that store.
Cynt F.
1663624958
Everyone at the Bartow Trulieve is always so welcoming and kind. Miranda provided me with a great experience by being friendly and knowledgeable. This store is always a pleasure to stop by.
Bonnie T.
1660426996
I have always had a pleasant experience at Trulieve! Everyone from front to back is wonderful and very helpful. I highly recommend the people and the product. Nice and clean!
Jessica G.
1660061527
I visited this location August 3rd. This was the best dispensary visit I’ve had out of many of them I have visited. My bud tender was Nai B. She was amazing! She helped me go through the products to help me pick out which ones were best for me. I’ll definitely be back to this location!
Brittney N.
1659991576
I come into trulieve weekly and always get the best customer service. Today I was helped by john, who seemed really happy to help me. Great crew! Love it here
Crystal W.
1659970478
Love the store and the people who work here Especially Kev. Everyone is so out going at this Trulieve. Never have to wait super long to get you products. Thank you Trulieve !🥰
Marcus L.
1659472753
Came to the Bartow location today and Christina and Valerie were both extremely professional and very friendly, and very knowledgeable about the products they are selling I will definitely come back and recommend the store to a friend thank you.
Amanda P.
1659363025
I absolutely love the staff at the Bartow Trulieve, always super helpful and friendly! I don't even go to any other locations anymore unless I absolutely have to which is very rare. Eric is always super helpful and always remembers me which I think is great customer service!!!
Rob the B.
1659230409
Bartow needed this. Conveniently located in town. Nice access to the building and plenty of parking. Staff is friendly and helpful. Very limited wait time. Enjoy!
kenneth L.
1656045348
They would be 5 star if they can ever get they system right order online just for them to tell you they don't have it
Michelle L.
1655258276
I’ve been coming to this store for some time nowGreat people in there they all have great customer service they all have great personalities I never walk in there and not see smiling facesthis one particular day I was having a bad day really stressed I went in there and serenity was working without her knowledge she didn’t know I was having a bad in the way that she made me feel so very comfortable and helped me with what I was looking for because I was having such a bad day that day I really didn’t know what I was looking for but she helped me and her customer service is just great she’s a hard worker thanks for being there .
Carol S
1654900164
Patient care is Great at Trulieve! Nikita is a Very good asset to this facility. Highly recommend
Wilson M.
1654365201
Very good location! Lots of strains always in stock and the staff is amazing. 10 out 10 in my book and staff was very cool about a return I had and let me know about the discounts highly recommend this location it’s very big inside also not small and cramped
Janet C.
1654112927
This is my favorite dispensary! I've wasted a lot of money trying to find what works for me. I don't have to worry about that anymore since I found Sandy! Sandy is very knowledgeable and very helpful! If you've had trouble finding the relief you need, talk to Sandy!!
Dan T.
1650904070
Kevin is the best! He makes great recommendations and is always so polite! Always a wide variety of products and they have great sales. They know their stuff!
Linda H.
1650225489
Awesome dispensary!! My new place definitely. Roomy and spacious and excellent staff. If you've been to the North Lakeland dispensary you need to change to Bartow ASAP! North Lakeland has no parking and I always ended up waiting a long time even for Express. You will be pleasantly surprised at the service in Bartow and you can even park easily!
Devin S.
1650142007
This Trulieve is one of my New favorites, William was awesome ! Great knowledge , suggestions, and patience. This location is conveniently located right off US Highway 60 and is my new go to spot when headed across the state! The entire staff was friendly from walking in. No wait all on a Saturday afternoon! If your in need, Head to This Truelieve ! ! ! Picked up some fantastic new Flower, time to enjoy the weekend!
Cory
1649882451
Staff is polite and helpful but forget about getting what you came for. My orders always get placed at this TL but never fulfilled. They Never Update Their Stock. What’s the point in picking a medication, wasting gas to go get it ,and it to be out of stock. Second time this location messed up my order for the same purpose. Done shopping with this dispensary. If you don’t have something or more like anything in stock do a better job of keeping patients and the website updated. Total joke TL…
Reverend Vito D.
1649383167
Nicely laid out dispensary. Good selection. Reasonable prices with good Sales and Discounts. Helpful and friendly staff. My new favorite dispensary
Lane T.
1648773284
I thought I would love this dispensary, however Taylor the manager with blue hair has a deplorable attitude. Ms. Taylor could greatly benefit from some customer service training. Especially, as she’s within a management role. Ms. Taylor’s body language in my personal experience was rather off putting. Ms. Taylor rolled her eyes at me, as I was explaining to her I’m a new medical marijuana user. Ms. Taylor also challenged the authenticity of my coupon card in a rather disrespectful demeanor. Ms. Taylor explained to me how she is the manager and she has never seen my coupon before, as she’s touching her hair and fluttering her eyes. I explain to her numerous times how I acquired the coupon, yet her attitude stays sour. Eventually after at least 15 minutes, she honors my coupon. I would like to keep my business with this dispensary, however I’ll call in advance in order to avoid Ms. Taylor. It’s unfortunate the manager was the only one with an unprofessional demeanor. Thank you, to all the other staff however. The warm welcomes of Ms. Taylor’s employees are the only reason I will be returning.
Stacey J.
1646590653
Nai B is the best! She always has a smile and makes you feel welcome! I highly recommend this location!
Stillme.B the Thomas's S.
1645480702
Good product but very slow, expect to spend 30 to 45 minutes just to get back. And my prescription was ordered on line, thinking it would be faster. I got her at 5:05 and it 5:58 🤷🏿♂️
Zach S.
1644530178
This location is great! Always super helpful! My latest visit Ashley went out of her way to help me find the best product for my needs. Highly recommend her and this location!
Sara F.
1643978904
The staff is always nice and very helpful, the only bad thing I have to say is EVERYTIME I place and order when I get there they have to come out and tell me at least one thing they are out of, sometimes it's the whole order, so then I have to stand there and scroll through my phone and try to frantically find something else, it's always more money than I expected too. I don't think the employees have anything to do with this and they are always very nice and helpful.
Lori W.
1643229719
Still the most awesome place. Nai B is one of the best! Always cheerful and helpful! Kudos to all the staff!I just had the most incredible experience. I had to make a return due to incorrect info on the website. Deanna treated me with kindness and respect. The return was handled effortlessly and I left with what I was looking for. This level of customer service is almost unheard of in today's society. I will not shop anywhere else..customer for life!!
Bodi the B.
1642553233
Bartow needed this. Conveniently located in town. Nice access to the building and plenty of parking. Staff is friendly and helpful. Very limited wait time. Enjoy!
Nicole J.
1642107804
Nai B was the absolute best!! She helped me with everything I needed!! Will definitely come back here! Great customer service 😎
Kris M.
1639435517
5 stars for the receptionist who looked up my online order to see why I was never contacted about it. She was very friendly and helpful. 5 stars for the person she got to assist me with actually getting my order. She offered me options to replace the items they did not have in stock. She was very friendly and answered all of my questions. 1 star for whoever was supposed to call me about my order since some of the items were not in stock, and instead of calling, they just left my order unfulfilled. I waited several hours and heard absolutely nothing from them, so I drove to the store to ask about it.
Pam P.
1638538293
They always have the products needed. My husband is a 9 year cancer survivor. Medical cannabis heals. The people that work there. Are always very helpful. Quick service. Recommend this location.
Presley E.
1637679334
Absolutely love Trulieve! They are superior at the Bartow location! Ask for Nikita! She’s extremely knowledgeable and takes the time to help you find the perfect medication that will truly be most beneficial for your need!!
Casey J.
1636762914
Ashley and sandy are awesome! Both times I’ve came in they assisted me and were so helpful and quick with my orders! They make shopping at Trulieve a true pleasure!
Lori W.
1636485986
I just had the most incredible experience. I had to make a return due to incorrect info on the website. Deanna treated me with kindness and respect. The return was handled effortlessly and I left with what I was looking for. This level of customer service is almost unheard of in today's society. I will not shop anywhere else..customer for life!!
Gerard J.
1636342761
The staff at this location was amazing. Mauro &. Tammie catered to all my needs. Answered all my questions and were super knowledgeable. They also had a great selection. They had everything I needed for my elderly mother and I will definitely be going back because of not only their high caliber customer service but also because of how comfortable and confident they made me feel when selecting the right medicine for my mom. Thank You Truelieve Bartow! I’ll be back.
1030 N Broadway Ave
Bartow, FL 33830
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CLOSED
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Payment Methods:
Cash Only
ATM Available On Site
Dispensaries Nearby
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TRULIEVE Cannabis Discounts
Everyday Deals and Discounts
- 1st Time Customer: 60% Off (Not Stackable)
- 2nd Visit: 50% Off (Not Stackable)
- 3rd Visit: 40% Off (Not Stackable)
- Card Renewal Discount: $75 Off $150, Valid Once Per Year (Not Stackable)
- Veterans Discount: 20% Off ( Stackable Up To 30% Off)
- Seniors Discount (55+): 10% Off (Stackable Up To 30% Off)
- SNAP Discount: 10% Off (Stackable up To 30% Off)
- Birthday Discount: 25% Off Purchase (Not Stackable)
- Industry Discount: 20% Off on Tuesdays Only (Not Stackable)
- Pediatric Discount: 20% Off (Stackable up to 30% Off)
- Bulk RSO Discount: 10 RSO For $400 (Stackable up to 30% Off)
- Refer A Friend: Both Receive 50% Off
- Visit Trulieve’s Home Page
ABOUT THIS DISPENSARY
Trulieve, located at 1030 N Broadway Ave in Bartow, is open to help medical marijuana card holders find the right THC or CBD products.
Medical: Yes
Recreational: No
Delivery: No
Delivery Fee: $50 Minimum Order After Discounts, $15 Fee For Orders Below $100+, and Free Delivery For Patients 65+ Years Old With Minimum Order.
License Number: MMTC-2015-0005
This dispensary, officially referred to by the state as a medical marijuana treatment centers, or MMTC for short is licensed by the Office of Medical Marijuana Use (OMMU).
Trulieve is vertically integrated, as are all of the Florida cannabis brands. Being vertically integrated means they oversee the entire process from seed to sale. Trulieve dispensary products are grown from their own cannabis plants from seed or cuttings, harvested, and processed into a variety of products. Then packages and distributed within their own network.
Product types, different strains and availability can vary from store menu to store menu, depending on demand. If Trulieve in Bartow does not have what you are looking for, your Florida MedCard is universally accepted at any dispensary in the state.
Purchasing Marijuana Products at Trulieve
Upon arrival at this dispensary, you’ll enter a designated waiting area before going into the retail area with staff. The dispensary staff work with you to explain all of the cannabis products available. Budtenders may make recommendations that are based on your doctor’s recommendation.
If it’s your first visit, you’ll be required to complete intake forms. This lets the dispensary staff confirm your patient status and see what you were allotted by your medical marijuana doctor.
What Marijuana Products are Available at Trulieve
The best way to see the different product options before visiting the dispensary is to check out their online menu. If enabled, Trulieve in Bartow online menu may be available on FL Dispensaries to reserve your order.
If you have an active medical card, you can pick from a wide array of cannabis products. Various delivery methods of the different cannabinoids have been approved by the DOH, including edibles, inhalation, oral, sublingual, topical, traditional flower and even suppositories. There is no obligation to buy your entire milligram limit at once; instead, you can purchase less if you so desire and then buy more during another visit or at another dispensary. It’s important to find what works for you.
Low tetrahydrocannabinol (THC) cannabis with higher CBD products are available to patients as well who prefer the non-euphoric effect.
Please enjoy medical marijuana products from this dispensary responsibly!
Contact the dispensary if you encounter product-related issues or problems. Trulieve has a policy & procedure for this.
To stay up to date, sign up to our newsletter below to receive updates as well as discounts & specials.
What People Are Saying
Based on 294 reviews
Rusty S.
1725282482
I’ve been going to this location since shortly after they opened. The staff is always pleasant. They are personable and know who you are when you walk in the door. I’ve watched things get better over the years. Little to no wait time now, amazing products and a great variety! I never leave disappointed.
Ronda Pridgen M.
1725068102
Always cool nice polite and very helpful I have to help my mom with her stuff but everyone is always very great with helping us understand everything we was there on 8/26 and the gentleman that helped us is def a 5 star employee he is always very helpful I just wish I could remember his name but I will do another review on him once I see him again I had to come back cause I remember his name it's Daniel tall handsome very nice to me and my mom
Angelina S.
1724017461
Just purchased this 3.5 for $60!! Wanted to treat myself and from the pictures should have been amazing!!! This is what I got! It looks nothing at all like this picture! Not even close and for $60 for 3.5 it should have at least smoked great! It’s mediocre at best! I am extremely disappointed! Will not try the high dollar stuff again clearly it’s a lie!!!
Nate S.
1723479298
I recently had the pleasure of being assisted by Daniel at Trulieve, and I can't speak highly enough about the experience. Daniel was not only knowledgeable about the products but also genuinely cared about helping me find exactly what I needed. He took the time to listen to my concerns and preferences, and his recommendations were spot-on.What really stood out to me was Daniel's passion for his work and his commitment to ensuring that every customer leaves satisfied. He went above and beyond to make sure I was comfortable with my choices, answering all of my questions with patience and expertise. His professionalism, combined with his friendly and approachable demeanor, made my visit a truly positive one.If you're looking for someone who truly understands the products and prioritizes customer service, Daniel is the person to see. Trulieve is lucky to have such a dedicated and knowledgeable team member!
turbo C.
1723062093
I only used this store for awhile but after being to others, this places customer service is terrible. Very unfriendly vibe. The check in service makes it no faster than just walking in. I have to take my order in with me because if they're out of something they won't even say that, they just package and move along.
Jonathan M.
1720564653
This use to be the best store in Florida! But not now I’m a regular customer and have seen it decline quick!!! They have some really good employees! But also have some with attitude problems serious ones! This isn’t the type of business for treating customers attitudes!!!!!!!!!!! Do not recommend!!!!!!!!!
Meg H
1717861241
new patient here. never been to this location before.Worst customer service from Aujanai.She was rude to her coworkers, & Dismissive to customers. everyone could hear her gossiping about coworkers. very unprofessional and i won't be back for a while. higher ups need to investigate this, it made me uncomfortable.
Matt B.
1714070399
Awesome Products at competitive prices and the Staff are friendly and knowledgable top notch industry professionals.Keep up the great work. Thank You!
Monica Dockery - E.
1713285112
I've had issues with trulieve in auburndale so I decided to try this one... I'm beginning to think you just don't train your employees at all. Your employees should know what kind of cards you take! It's embarrassing to have a card declined especially when you have more than enough money in your acct! I then had to go to the ATM and get charged even more money to pay cash.. 3.50 for your ATM and then another charge from my bank for using an out of network ATM!
Mercedes H.
1713186803
Everyone that works thire is normaly nice polie but the lady at the front desk was rude wouldn’t help me when I ask what stuff is better for more of the head feeling very rude will never go back again when that lady is working thire very disappointed of the customer service of this lady this then the lady proceeds to go onto the tablet and hand me the tablet when I already did an online order and I was asking for personal help came back today had great service but the lady wasn’t working today love all they guys that work here
D
1712761091
This store has the best team! Daniel, William H, and literally everyone who works here is awesome. They keep it upbeat and they get me in and out quickly. Thanks, Y’all! Keep it up!!
John M.
1712146675
Very knowledgeable staff. I've learned a lot from the associates. I've never had a bad experience with customer service. The online chats are awesome and helpful. The Bartow location always seems to have a good selection.
Kayla D.
1711415796
I had just bought a vape cart, long story short, the battery i bought off amazon broke. Went back in to see if they could help, the manager gave me a brand new battery. I was so grateful. The staff is very friendly most times i go, but we all are human and have our bad days sometimes. ❤️
Mercedes H.
1711378924
Everyone that works thire is normaly nice polie but the lady at the front desk was rude wouldn’t help me when I ask what stuff is better for more of the head feeling very rude will never go back again when that lady is working thire very disappointed of the customer service of this lady this then the lady proceeds to go onto the tablet and hand me the tablet when I already did an online order and I was asking for personal help
Ashley M.
1710113752
I got hit by a car on the way here and they bandaged me up, and a week later when I went back they remembered me.The employees here treat customers like family or friends, it’s a welcoming experience every time.You can always ask any questions and they will go out of their way to get you an answer. And it doesn’t feel like they are pressing you to buy extra, but at the same time they will help you out with finding deals if needed.I always enjoy coming here!
Gina H.
1704249650
I have never had any issues with them! My orders are ready quickly, and the staff is friendly and knowledgeable. The product is great.
Ashley S.
1704227458
i’ve been to probably at least 10 different trulieve locations throughout the state and to me, this one beats them all. the staff is always super friendly, accommodating, and they know their stuff. they’re quick here, i’ve only ever waited over 30 minutes ONCE and that was with a good 15+ people in the lobby and i still was in and out within 45 minutes where i’ve spent 2 hours waiting at other locations with less people ahead of me. the manager here is also top notch. i honestly hate making the drive and ayr is so much closer to my house but i still frequent this trulieve more often than any other dispensary because of the reasons stated above. i’m always happy with my experience here.
Wayne S.
1702234144
Do not go rude management and lady at front refused service because I was only walking in management is terrible also go to another also check your products was given 12% instead of 17
Kris J.
1698524589
Had a great experience here. The ladies at the desk that checked me in were super friendly. There were several people in the lobby but wait time wasn’t long at all. Plenty of options to pick from and staff is super helpful/knowledgeable!
Connie B.
1691775088
Went in to exchange flower and she was very very rude. I told her if it was a problem not to worry about it she totally ignored me I kept trying to apologize for coming in 10 till closing and she continue to ignore me. She was walking towards the a door and I said it again I’m sorry nay if I upset you once again ignore me and she looked at me so I know she heard me. I’m just very upset because I’ve never been rude to know one that works here and this really made me upset and hurt my feelings. Like she could have at least said something.
Frank G.
1690473637
Went to Trulieve in Bartow today and was helped by Nai Bl. She is such a great person to work with. She is extremely helpful and very sweet person. I highly recommend her if shopping here.
Tobe R.
1689455862
This place is fast, very professional and helpful when decisions are difficult. Definitely worth a visit…
Susan M.
1688170602
Not friendly....the front desk and one of the workers I had. She seemed angry and acted like it was a chore to just answer my questions. Zero personality. I was taken back so didn't buy much . I asked about the 30% discount storewide and she acted like she didn't know. I did not receive any discount. The Trulieve in N Lakeland is super friendly. I WILL GO there for now own.
Connie B.
1688087560
Went in to exchange flower and she was very very rude. I told her if it was a problem not to worry about it she totally ignored me I kept trying to apologize for coming in 10 till closing and she continue to ignore me. She was walking towards the a door and I said it again I’m sorry nay if I upset you once again ignore me and she looked at me so I know she heard me. I’m just very upset because I’ve never been rude to know one that works here and this really made me upset and hurt my feelings. Like she could have at least said something.
Charles S.
1686661411
Winter Haven store knows how to greet customers friendliest store ever try shopping there spend my money where people treat you right, no attitudes there and I live in Bartow wouldn't shop there.
John A.
1685801310
Trulieve Bartow is by far the best location I've been to. They are rarely busy, always friendly and you can always find a great deal on top-notch products!
Kyle B.
1682771425
Staff is ok. Serenity and Daniel are great, but Trulieve cannot grasp the concept of "express pickup." If you preorder online, they still make you wait behind people that just walked in. So there really is no point to ordering online. Also, they just stopped letting you use Canpay so they can charge you taxes on their debit system.
Tessa S.
1681007745
I've had my medical marijuana license for just over 5 years now and I started coming to this dispensary in Bartow just over 2 years ago when I moved over here!! I have never had a single negative experience at the Trulieve Dispensary in Bartow, FL!! *Everyone please knock on wood*They have gone above and beyond for me on several occasions making sure I got the best deals available to me including daily deals and other promotions! They've always been incredibly patient with me, answering all of my sometimes random questions, (which I'm fully blaming on a mix of brain fog, ADHD, and the slight buzz that has slowly started sneaking up on me) and 2 hours later I finally finished typing this chaotic review!! 💚😂💚🥴💚🫠💚Moral of the story, Trulieve in Bartow is awesome!! 💚💚💚
Joshua T.
1679328360
Always super friendly staff. I love that they are always smiling and having fun together. Great energy.
Schuylar P.
1677847165
This is my favorite trulieve store and I've been to ALOT! They are always stocked and super friendly to us all!! Go see what I mean❤💛💚
Richard R.
1674220740
Very helpful and pleasant staff. And definitely without a doubt, the best prices I’ve seen. Constantly having sales, never thought I’d see that.
Sherry R.
1671111627
This place is my homebase. The employees are AMAZING and courteous and so so helpful. I refuse to go anywhere else. Love Bartow Trulieve.
Ameerah E.
1669589828
They are very friendly. My order was ready for me. It is super clean and only 1.3 miles from my house.
Jonathan H.
1666209211
It's always a pleasure going to this Trulieve. I have tried other locations but this one is by far the best. Great thing they have going on in that store.
Cynt F.
1663624958
Everyone at the Bartow Trulieve is always so welcoming and kind. Miranda provided me with a great experience by being friendly and knowledgeable. This store is always a pleasure to stop by.
Bonnie T.
1660426996
I have always had a pleasant experience at Trulieve! Everyone from front to back is wonderful and very helpful. I highly recommend the people and the product. Nice and clean!
Jessica G.
1660061527
I visited this location August 3rd. This was the best dispensary visit I’ve had out of many of them I have visited. My bud tender was Nai B. She was amazing! She helped me go through the products to help me pick out which ones were best for me. I’ll definitely be back to this location!
Brittney N.
1659991576
I come into trulieve weekly and always get the best customer service. Today I was helped by john, who seemed really happy to help me. Great crew! Love it here
Crystal W.
1659970478
Love the store and the people who work here Especially Kev. Everyone is so out going at this Trulieve. Never have to wait super long to get you products. Thank you Trulieve !🥰
Marcus L.
1659472753
Came to the Bartow location today and Christina and Valerie were both extremely professional and very friendly, and very knowledgeable about the products they are selling I will definitely come back and recommend the store to a friend thank you.
Amanda P.
1659363025
I absolutely love the staff at the Bartow Trulieve, always super helpful and friendly! I don't even go to any other locations anymore unless I absolutely have to which is very rare. Eric is always super helpful and always remembers me which I think is great customer service!!!
Rob the B.
1659230409
Bartow needed this. Conveniently located in town. Nice access to the building and plenty of parking. Staff is friendly and helpful. Very limited wait time. Enjoy!
kenneth L.
1656045348
They would be 5 star if they can ever get they system right order online just for them to tell you they don't have it
Michelle L.
1655258276
I’ve been coming to this store for some time nowGreat people in there they all have great customer service they all have great personalities I never walk in there and not see smiling facesthis one particular day I was having a bad day really stressed I went in there and serenity was working without her knowledge she didn’t know I was having a bad in the way that she made me feel so very comfortable and helped me with what I was looking for because I was having such a bad day that day I really didn’t know what I was looking for but she helped me and her customer service is just great she’s a hard worker thanks for being there .
Carol S
1654900164
Patient care is Great at Trulieve! Nikita is a Very good asset to this facility. Highly recommend
Wilson M.
1654365201
Very good location! Lots of strains always in stock and the staff is amazing. 10 out 10 in my book and staff was very cool about a return I had and let me know about the discounts highly recommend this location it’s very big inside also not small and cramped
Janet C.
1654112927
This is my favorite dispensary! I've wasted a lot of money trying to find what works for me. I don't have to worry about that anymore since I found Sandy! Sandy is very knowledgeable and very helpful! If you've had trouble finding the relief you need, talk to Sandy!!
Dan T.
1650904070
Kevin is the best! He makes great recommendations and is always so polite! Always a wide variety of products and they have great sales. They know their stuff!
Linda H.
1650225489
Awesome dispensary!! My new place definitely. Roomy and spacious and excellent staff. If you've been to the North Lakeland dispensary you need to change to Bartow ASAP! North Lakeland has no parking and I always ended up waiting a long time even for Express. You will be pleasantly surprised at the service in Bartow and you can even park easily!
Devin S.
1650142007
This Trulieve is one of my New favorites, William was awesome ! Great knowledge , suggestions, and patience. This location is conveniently located right off US Highway 60 and is my new go to spot when headed across the state! The entire staff was friendly from walking in. No wait all on a Saturday afternoon! If your in need, Head to This Truelieve ! ! ! Picked up some fantastic new Flower, time to enjoy the weekend!
Cory
1649882451
Staff is polite and helpful but forget about getting what you came for. My orders always get placed at this TL but never fulfilled. They Never Update Their Stock. What’s the point in picking a medication, wasting gas to go get it ,and it to be out of stock. Second time this location messed up my order for the same purpose. Done shopping with this dispensary. If you don’t have something or more like anything in stock do a better job of keeping patients and the website updated. Total joke TL…
Reverend Vito D.
1649383167
Nicely laid out dispensary. Good selection. Reasonable prices with good Sales and Discounts. Helpful and friendly staff. My new favorite dispensary
Lane T.
1648773284
I thought I would love this dispensary, however Taylor the manager with blue hair has a deplorable attitude. Ms. Taylor could greatly benefit from some customer service training. Especially, as she’s within a management role. Ms. Taylor’s body language in my personal experience was rather off putting. Ms. Taylor rolled her eyes at me, as I was explaining to her I’m a new medical marijuana user. Ms. Taylor also challenged the authenticity of my coupon card in a rather disrespectful demeanor. Ms. Taylor explained to me how she is the manager and she has never seen my coupon before, as she’s touching her hair and fluttering her eyes. I explain to her numerous times how I acquired the coupon, yet her attitude stays sour. Eventually after at least 15 minutes, she honors my coupon. I would like to keep my business with this dispensary, however I’ll call in advance in order to avoid Ms. Taylor. It’s unfortunate the manager was the only one with an unprofessional demeanor. Thank you, to all the other staff however. The warm welcomes of Ms. Taylor’s employees are the only reason I will be returning.
Stacey J.
1646590653
Nai B is the best! She always has a smile and makes you feel welcome! I highly recommend this location!
Stillme.B the Thomas's S.
1645480702
Good product but very slow, expect to spend 30 to 45 minutes just to get back. And my prescription was ordered on line, thinking it would be faster. I got her at 5:05 and it 5:58 🤷🏿♂️
Zach S.
1644530178
This location is great! Always super helpful! My latest visit Ashley went out of her way to help me find the best product for my needs. Highly recommend her and this location!
Sara F.
1643978904
The staff is always nice and very helpful, the only bad thing I have to say is EVERYTIME I place and order when I get there they have to come out and tell me at least one thing they are out of, sometimes it's the whole order, so then I have to stand there and scroll through my phone and try to frantically find something else, it's always more money than I expected too. I don't think the employees have anything to do with this and they are always very nice and helpful.
Lori W.
1643229719
Still the most awesome place. Nai B is one of the best! Always cheerful and helpful! Kudos to all the staff!I just had the most incredible experience. I had to make a return due to incorrect info on the website. Deanna treated me with kindness and respect. The return was handled effortlessly and I left with what I was looking for. This level of customer service is almost unheard of in today's society. I will not shop anywhere else..customer for life!!
Bodi the B.
1642553233
Bartow needed this. Conveniently located in town. Nice access to the building and plenty of parking. Staff is friendly and helpful. Very limited wait time. Enjoy!
Nicole J.
1642107804
Nai B was the absolute best!! She helped me with everything I needed!! Will definitely come back here! Great customer service 😎
Kris M.
1639435517
5 stars for the receptionist who looked up my online order to see why I was never contacted about it. She was very friendly and helpful. 5 stars for the person she got to assist me with actually getting my order. She offered me options to replace the items they did not have in stock. She was very friendly and answered all of my questions. 1 star for whoever was supposed to call me about my order since some of the items were not in stock, and instead of calling, they just left my order unfulfilled. I waited several hours and heard absolutely nothing from them, so I drove to the store to ask about it.
Pam P.
1638538293
They always have the products needed. My husband is a 9 year cancer survivor. Medical cannabis heals. The people that work there. Are always very helpful. Quick service. Recommend this location.
Presley E.
1637679334
Absolutely love Trulieve! They are superior at the Bartow location! Ask for Nikita! She’s extremely knowledgeable and takes the time to help you find the perfect medication that will truly be most beneficial for your need!!
Casey J.
1636762914
Ashley and sandy are awesome! Both times I’ve came in they assisted me and were so helpful and quick with my orders! They make shopping at Trulieve a true pleasure!
Lori W.
1636485986
I just had the most incredible experience. I had to make a return due to incorrect info on the website. Deanna treated me with kindness and respect. The return was handled effortlessly and I left with what I was looking for. This level of customer service is almost unheard of in today's society. I will not shop anywhere else..customer for life!!
Gerard J.
1636342761
The staff at this location was amazing. Mauro &. Tammie catered to all my needs. Answered all my questions and were super knowledgeable. They also had a great selection. They had everything I needed for my elderly mother and I will definitely be going back because of not only their high caliber customer service but also because of how comfortable and confident they made me feel when selecting the right medicine for my mom. Thank You Truelieve Bartow! I’ll be back.
