I had an amazing experience at Trulieve today! Andrew was super friendly, professional, and made the whole visit quick and easy. He went above and beyond to make sure I left completely satisfied and confident in what I purchased. It’s clear he genuinely cares about customers and brings great energy to the experience. Definitely one of the best interactions I’ve had at Trulieve — thank you, Andrew!
On my recent visit, I handed the cashier $25 in cash for a purchase that totaled $12.50. Instead of giving me my $12.50 change, the receipt shows they only rang up $5 in cash and pulled the rest from my points leaving $20 of my cash completely unaccounted for. In other words, they kept my money and used my rewards points. When I came back into the store at 8:45 PM, while they still had customers inside, I was told they “couldn’t open the cash register back up.” Instead of fixing the issue, I was told to come back the next day and deal with another manager. The following day, I spoke with Scott a GM at this location who only told me he would “put in a ticket to corporate,” even though I clearly had the receipt showing the discrepancy. That’s not accountability. From my understanding, Katie is also a manager, and if a manager can mishandle a basic transaction like this, it raises serious concerns about this store’s integrity. This feels like a dirty game being played with customers’ money and loyalty points, and it needs to be investigated. If you shop here, check every receipt carefully because trusting this staff with cash or credits could cost you.
I just had to let yall no, this store has the best customer service. It's very clean, well stocked, and I highly recommend! The manager Katie really knows her stuff. She spent a lot of time with me because I was having a little bit of issues with my card. Everyone is very kind and pleasant. If you're anywhere near this area, definitely stop in! I come down this way once a month with my job. So other than my true leave in brooksville, this is now definitely my second favorite store! Thank you all very much for such a pleasant experience. You really made my Friday.🤗🤗
All they want you to do is buy, buy, buy! When you ask for advice all the staff says is that they will get you whatever you want to buy. You! Need to do the strain homework prior to going there. Conveniently, what they have on hand fails to match with whatever discount you qualify for. Military, new patient, returning patient, etc. If they have the strain you need and you cannot take edibles, guess what! They have it in edibles but not in flower or bud. But, the strain in edibles your Dr. Says you need qualifies for the discount. They keep saying they will get you whatever you want, now you are standing at their screen rolling through what basically you have researched online. Meanwhile, the line behind you is getting longer, people are giving you dirty looks for taking too long, you choose something hoping it will work, and you've guessed it. It does not work!!!
They don't take their time with you.They make you feel rushed because they're trying to get people in and out so fast. As all trulieve's this one too is shorthanded.
Slowest location i’ve ever been to & lately has been even worse. The people who work here don’t care or pay attention to the order customers walk in. Sat there for 30 minutes while 3 people who walked in after me were helped first. The standards here are beat. Time to start going elsewhere.
Terrible experience. Watch 5 people who were signed in after me get called before me. Over 20 minute wait and had to remind them I was there. Pitiful. Then when I got to the counter I was met with nothing but a dismissive “ oh sorry man” attitude. They just don’t show any concern or care for their customers.
Great assortment of good products. Unfortunately it is the slowest retail store I've ever been to. They never have enough employees working. They don't care which customer came in first or in what order they serve you. Be prepared to have people cut in front of you.. God forbid you ask why it's taking so long, they'll put you at the back of the line. No sense in ordering online, they never have it ready and it's no faster at all. Very unprofessional staff, very rude!! I only go there if there's a good sale, otherwise not worth it. They suck!!
I have been coming to this location for sometime and ulisees has been amazing. Not only does he have knowledge of he product but he communicates sales. Thank you for making my shopping experience top notch.
I've been to every dispensary in and around town and I've never had someone who is knowledgeable and will help you find the best deal! Robert was the best bud tender I've ever had! If you can, you should ask for Robert! Thank you, Robert! You've made this store my favorite place to shop!!!
I have been to so many dispensaries but Trulieve is really the truth. The staff here have been more than accommodating whenever I have an issue. I seem to always get Danny and his knowledge always puts me at easy with my purchase. Andrew has to be a manager because he has this place running so efficient. Great energy and communication always. Thank you to Sam for helping me out and making my last experience worth wild. Thank you Trulieve for making my medical experience top notch.
great customer service. They have some good prices on carts sometimes
Every single staff member is SO nice and welcoming, I can’t express that enough, they’re funny but also efficient. The store is always clean and organized. They definitely keep the store going smoothly.
The fastest I've ever been in and out of just about any dispensary with a walk in order with the exception of just 1 other place. Also staff is cool af go find out! 10/10
I used to enjoy coming , wait times are starting to climb and become an inconvenience. If they pay staff more and focus more on retention. It would help improve the flow greatly. But everytime I visit there is someone new or they are under staffed unfortunately. Hope things improve. If so I'll change my review
This was my first time there and I loved it. Very modern. I love all the Trulieve shops I've been and the Trulieve products and staff are GREAT!!!
Today I had the pleasure of working with Daniel. He was friendly and super helpful. Love this new location
I've visited Truelive Dispensary a few times, and I must say, it is always a positive experience. The service was excellent, and the prices were reasonable. I usually opt for the ground flower. Ordering online makes things even quicker, especially since it's only for pick-up. Overall, I had a good time, and I'll definitely be returning.
this place is great customer service has been great quality of your product is great but........PLEASE FIX your reward system dont just let us use 10% at a time if we racked up 2000 points we should get 40% off why not? we cant use reward points because of discounts and you guys discount (even if its a little bit) almost all your product daily so whats the point of a reward system if we cant even really use it? plus it clears after 6 months of not using which has happened to me already and 10% is not much of discount unless your spending 500-1k and the avg person doesnt walk into a dispensary and spend that much especially in this economy and if reward points can be used on a product at the time of sale i would advise you tell your employees to maybe pitch it to us like (hey your eligible to use your reward points would you like to use them) this is my constructive criticism your overall quality of product and customer service has been great!
Alisha is so nice and friendly, defff the person I look forward to seeing when I come shop here. She always answers my questions and help me get what’s best for my pain and discomfort. Everyone else is also nice and welcoming ( she’s just my fav 🫶🥰)
The facility is nice and clean. Customer service is great and very friendly. The young lady who usually explains the product has dark hair, so sorry I forgot her name. I will update this post again when I get her name again. She smiles to everyone. So happy the Dispensary is not far from me.
The whole stuff is always friendly. But my go-to is Alishe. Her customer service is first rate. Her knowledge is out of this world and her smile and friendliness makes every visit so much fun. I hope somebody up in the higher ups recognizes her superior customer service and rewards her.
Great location. There is parking behind the building if preferred. Daniel is great and very helpful.
They are now open, and the store runs like a dream. Faster service than most other stores. Thanks, Truleiv!
What's not to love? Their products are always consistently good. They have buds, dabs, edibles, etc. All the bud-tenders have been awesomely nice! Also loving the new location. Thanks for finally coming to Apollo Beach! No more driving to Tampa!
Been going to trulive for a year now and beyond stoked this location opened close to home. Other dispos in area are way over priced. Trulive always has fair prices and you can usually catch stuff on sale. Easy point system to use for discounts when needed. Great and friendly staff, knowledgeable and fast service.My go to dispo for sure.
Very beautiful store everyone was very nice and have outstanding customer service I was in and out. This is a amazing Trulieve I was only going to one location and only that one I will be goin too this location now as well because of how great the experience was thanks a lot to the apollo trulieve team great job! Thanks