Used to really enjoy this place when it came around. Things have just gone downhill over a few months. Quality control and staffing issues. Been using trulieve exclusively since getting my card, but corporate and the store seem to have no empathy for a customer when having an issues, so guess it's time to venture out to another.
First time here and all I can say is wow. Customer service and product knowledge is on point. I loved seeing the staff greet their repeat customers by first name. They have a fan for life in me. CHECK THIS PLACE OUT FIRST!
I love this location so much that I had to leave a review. The customer service here at the Sanford location is top tier. From the way they greet you, to the way they treat you. Cin and Grey and the rest of the staff are just AWESOME. I leave out of there with a smile on my face before I even get to the house to really get my smile on lol. Thank you ladies for always being so great.-Rolando
If I could give 0 stars I would, the front desk lady was very nice and she always is, but the lady with the piercings all over and black short hair (didn’t catch her name) was inappropriate in thinking I would chime in on her weird racial comments about the Hispanic couple standing next me. I seriously am confused as to why she’s still working there when she has such a bad condescending attitude every time I’ve been in there.
The service at the Sanford Trulieve location is always great. I have yet to meet a consultant who hasn’t been kind and welcoming, the store always has what I’m looking for, and the wait times are always super low. It’s the consultants though that keep me coming back to this spot. They all deserve acknowledgment for how genuinely friendly and pleasant they are and how well they do. I drive out of my way to this spot for y’all, thank you for being amazing!!!!
Literally the best place to go. Absolutely love the staff!!! Always hooking it up. 5/5 everytime. I go most of the times for the employees! Vibes 99*
Early days were a mess, but this is the best store in the area for customer service and general vibes. Just seems that they're overlooked on a lot of drops compared to Longwood. The only downside to this store is the traffic that locals are very aware of at rush hours. You can spend 15 minutes getting from Rhinehart to Hickman around lunch or 5 PM 😂
From the moment I was greeted to the moment I left the store with my purchase I was treated as if I mattered to the staff. They were extremely helpful, patiently answering all of my newbie questions. Good product recommendations. Friendly smiles. I need look no further for a good dispensary. I found it today.
This was my first time at this location, and the customer service was excellent. Cynthia took her time explaining everything to me so I didn’t feel rushed. She definitely made my experience, and I will be coming back.
This place was very nice and the staff were incredibly helpful.I showed up with my new “card” (basically an email with a patient number at this point) and was greeted immediately.The manager Lindsay was helpful and introduced me to the new reception person in training (sorry I missed your name) who was very polite and friendly.I waited with a few other customers for just a few short moments and then was called back where I was greeted by Cin.She was incredibly helpful and knowledgeable about the products and helped me make decisions on what to purchase.She even recommended starting a journal of how the different products helped me and what my experience was using them.I would recommend this location to any newbies like myself.
Amy was so awesome and knowledgeable! She was there serving me while not feeling well and had a smile the entire time! I think I found my people!!!
The attentive gentleman was preceded by a welcoming smile and kind spirited young lady with a "Black Tuna pin. Both were extremely helpful and made me feel at ease. As this is my first visit to Trulieve. Most of the people I grew up with went to prison for Weed. My brother was kicked out the AirForce for the same reason. It is nerve racking to walk into a place such as this. And drive away wondering if I will be arrested.The gentleman took the time to explain to me all that was available and he clued me in on the 4/20 celebration.I wish all my brothers and sisters who stood the watch, could have access to this effective way to deal with PTSD.Thanks again to the staff at Sanford.Ask management to make Black Tuna pins available to the public. Pins are cool and are kind of an insider club.🌻
It’s now my favorite go to dispensary. Being an experienced cannabis user. I like the the potency of flower and certificate of analysis to get the best match of effects to my needs. The staff is friendly, knowledgeable, and have made great recommendations.The layout of the store is comfortable without the maximum security feel of some other dispensaries.
Very friendly love the staff especially Grey (Lindsey)🩶 She is amazing and very knowledgeable Always has a smile and always welcomes you! Amazing choices on flower definitely spoiled my Trulieve!
I’m a long time customer of Trulieve - typically, they provide an overall good experience.Lindsey, however, goes above and beyond any other location manager I’ve come in contact with. From her positive energy, to her knowledge on product, she is by far my go-to girl.The entire staff is nothing but friendly, helpful, and all around fantastic. So they deserve a mention, as well.Sanford Trulieve is hands down my favorite of all the locations. 💚💚💚
The best part about this trulieve is the staff. Yeah, the meds are great - but the staff takes the cake. They need some help though! A few more staff members would make this location flawless.
Usually less than 15 min wait time, faster than other Trulieve locations. Everyone always nice and knowledgeable. Products are good, decent prices and good sales!
New location and the staff is great and much less busy than orange city.. for now. They are way understaffed tho so you kinda loose the effectiveness of a short line when you only have one budtender doing it all in the back. Choose your poison i reckon!
Close to me, new location and amazing employees. However do to internal malfunctions this store is super under staffed which causes its popularity to overkill the demand so it’s always a dreadful visit until we’re greeted with kindness, knowledge and sympathy for the malfunction of delayed time and waiting windows that none of us can control.To whom this may concern please take into consideration of reviewing payrolls and new employees to the overhead to exceed customer expectation and satisfaction as the Trulieve brand promises and promotes. Thank you
Very nice store and the two or three people working there are alway very nice, but damn they need more helpers there!! Products have been good also, but the wait 🤨.
Might seem convenient. But do not go here. Your patients will be tried to the limit. Only one person working multiple times I’ve been there. Waste of time which nobody has to spare.
I’d rate this place 0 stars if I could. But I have to spread the word of how god awful of a store this is. Run this place more like Orange City and maybe your store won’t be so dead all the time.They handle 1 customer here at a time. And I placed an online order. Walk-Ins would go in front of me and I was the only person in the 45 minute wait that actually DID place an online order.At least when I place it in Orange City they send me a text that I’m ready and to click on the link to get on the queue for the line, 2.5 hours after placing the order I decided just to show up, can’t count on anything with this place.My order should have been free for the amount of standing I had to do here, uncomfortable chairs in lobby for a bigger guy such as myself. So long, Sanford, can’t wait to never come here again. 🫡