Love this store! Don’t really shop anywhere else, the staff is great! Tony is super knowledgeable and always helps me find the best deals for what I’m looking for
This location usually has very little wait times. Every staff member I have met has been super helpful, professional, and polite. The lobby and bathrooms are always clean and the parking is safe with even a "lower visibility" place to park if you don't want someone who knows your car seeing you there. 😉
This is definitely favorite dispensary location to go to. The moment you walk in you're always greeted with good vibes. I can't see myself shopping at any other location. Over the years my anxiety has kept me from wanting to go to stores but here I'm at ease. Thank you to the staff members and to Trulieve
This store is the best. Tony, Lauren, a person who's name starts with a K (sorry! I forgot your name), and I believe Andre is his name, are all amazing employees. The entire team is splendid, really. Go here if you want good product. Stay here if you want better service.
Tony is the MAN! Certified legend! Helped me out and kept a smile on his face the entire time! Place is so clean and very well maintained. Shout out Tony and all of his team at the Cypress Gardens location! Check em out!
The prices are a little high for me ,I used to love coming here but sales are never very good anymore. The products I feel like is not even worth the more money they want . The staff is wonderful 😊 an knowledgeable so that is greatly appreciated.
Tony is absolutely amazing and so helpful every time we come in there. This Trulieve is the best one. They always treat me like family. I highly recommend this Trulieve. Stomi, Tony and Sandy are my favorite people at this Trulieve!
Tony is The Guy!!! He was awesome and knows what he’s talking about. Go check out Tony if you want friendly service he also acknowledged that I was a veteran. The rest of the staff were nice as well, clean and welcoming environment. 5 stars well deserved.
I have come to the spot several times since I have moved and at the beginning, maybe the first 3 to 4 times everything was excellent. Great customer service very fast. Received my email to check in and all. Apparently, the last two times I have gone during the day have been awful. The first bad time was about a week ago when I arrived to the store and couldn’t pay with my debit card because their machines weren’t working, but then they also had ATM machine not working. I left the store because I understand these are things that happen, but when I came back, I was received with a lot of attitude From a woman named Sandra. There was no one in the store and she kept telling me that I had to check in. I had told her I was previously there five minutes ago, and the other customer service rep had left my order open on the computer. I was just returning to pay for that order. She did not care and proceeded to delay me another 15 minutes for no apparent reason. I like to think that I am a very understanding person, and I understand that they have no control over their systems, but they do have control over the customer service that they provide and the way they speak to other people, especially customers. I came in today at the same time as the last time (opening hours) and the same lady again was very unwelcoming and impatient. I would highly recommend going to the store maybe after 5 o’clock pm when there is better staff. The staff in the morning is just outright terrible. I also forgot to mention the two times I have placed an order in the morning,I never received my check-in link to my email i’ve even placed the order a day before and still haven’t received the check-in email and that is because the staff at Trulieve are not packaging the orders ahead of time and waiting for the customers to walk in to then package the order and sent out a check-in link when I’m already inside a little late to check in don’t you think. I only know this because I once to worked for the company. Order should be package so that an automated link could be generated to the customer’s email so that they can then check in to avoid standard lines. This is the whole point of express checkout/pickup. In conclusion, it is not a bad location. The staff during the day is not great, but besides that the rest of the staff that works the night shift is very wonderful and welcoming.
This whole industry needs to change.While the medical benefits of pot can be challenged , it's recreational benefits are unquestionable.Pretending to treat users as patients is laughable.Vote yes on amendment 3 , and be done with it.P.S....It's "buds" and NOT "flower".
The managers there are amazing. The lady with the short hair she is the sweetest and has the best service skills. Love coming here, very happy with the service from the managers.
This place is awesome! Tony took care of me and provided me with quality service. I found everything I was looking for, and more! Highly recommend this place to those looking for a smooth and pleasant experience while shopping for their medical marijuana needs 😊
Chloe has the best customer service, I never know what exactly to get. She explains what everything is very well and I’m always in and out fast.
Trulieve has the best bud hands down… Tony is the greatest the BEST customer service I have ever experienced with dispensaries.
The manager sucks and has a bad attitude!! She don’t know who comes in first!!! I had an express pickup and she took the person that walked in after me even after I explained I was there first and placed my order online First!!!!! Needs new management…
Love this place nothing compare to davenport... awesome service... great vide ... will be back and will recommend to any smoker
As soon as i walk in the door, i relax and enjoy my purchasing experience. It is always good to see Tony working. You will be in good hands with him.
Best prices & value in town. Great people. Ask for Tony
Never a long wait when you order ahead, the staff here at this location are super cheerful, helpful and accommodating! I have no complaints, ALWAYS a pleasure doing business here at this TRULIEVE and the flower is always on sale & great quality! 👍👍👍
I love love love this store. They are the friendliest people that work there and go out of their way to five you the best possible experience. They are very knowledgeable and go out of their way to help you with all of your medical needs. They also have the best products and the best sales out there. This is by far my favorite place to go to. I can't stress enough how much I think you should go here. You need to have this store be your store as your go to store too.
Nice having two options to shop at WH SW and your newest location WH SE. Traffic can be heavy at work rush hours and school transports on Cypress Gardens Blvd, time your visit right!
Great quality and variety of products customer service varies at this location depending on the day of the week
awesome sauce experience!!! great deals, great customer service, n the quality of the product is super impressive especially for the process I paid, thank you serenity for your awesome customer service n amazing recommendations!!! you nailed everything I was needing!
Kacey was a sweetie, great service but why is every trulieve such a wait?! Even with an empty parking lot and empty waiting room sadly the check out station is also pretty bare. This is a nice location and the deals are great $25 true clear, even 7g ground 20$ . The CO2 colors or alchemy brand oh is delish!
This is one of the best dispensaries I’ve been to. Staff is always quick friendly and attentive. When you go there ask for (Tony). He will help get you right. Definitely a product knowledge expert in the field. So ask him anything guarantee you will have an excellent customer experience.
Everyone was pleasant and knowledgeable about what would help with my arthritis and other pains. Always be sure to sign up for sales . Something different every few days are on sale. Most prices are good. My one place to shop.