Trulieve Dispensary in Lakeland, FL
Based on 1013 reviews
Meagan Darlene S.
1726690031
Highly recommend John Jacob. He’s very sweet and patient and he will let you know on all the deals .. He makes sure you are satisfied before you leave.!! I Will be returning and requesting him.!
Riana C.
1726689961
John Jacob is one of the best. Very helpful, & informative. He answered any and all questions, and I didn't feel rushed even though they were slightly busy! Highly recommend going to this location!!! One of the best trulieve stores I've been to!!!
Gamer D.
1724513379
I made my first visit to this location and experienced amazing service from John Jacob, and Blaine. This has been the most informative and pleasant trip to a Trulieve that I’ve had. Highly (lol) recommend coming to this location!
Meredith M.
1724253471
The manager there accused me of abusing the system. If they let you return something because you don't like it. Well then, that's their policy, and they honor that well. He should not gripe about that if that's their policy and I dislike something and I return it every time and they encourage me to do it now. He is saying that I'm abusing this system. How about I just go shop elsewhere I've spent a lot of money at this company I just won't be given any more money to this company that has plenty I won't no longer overspend I believe they can afford to honor their policy.
Emma T.
1722954346
Very unprofessional. Had a online express order and sat and waited only to have walk ins called before me. Apollo Beach puts this dispensary to shame. It was my first time and last time at this location. I will happily drive 45 minutes to another location before I ever come back to this one
J M.
1720991148
In less than a year this dispo deserves the WORST rating I’ve ever given, I’ve been to EVERY shop in the Tampa area and my first visit was great, great service great price, NOW LAWD, rude staff, no “hey you have “this” discount available, barely ever a body at the front counter even. PRICE is my biggest, started with having “WHOLE FLOWER” at less than 30, now 30 is minimum most of the time, bundle deals are garbage, look at the other dispos, concentrate has jumped most grams went from 20 to sometimes asking 40-45 for solvent based, I get fresh press at that price!! I thought they lead this MMJ charge. I’ll never drop another dollar here until they are reasonable again if ever!
Meredith M.
1719708881
The manager there accused me of abusing the system. If they let you return something because you don't like it. Well then, that's their policy, and they honor that well. He should not gripe about that if that's their policy and I dislike something and I return it every time and they encourage me to do it now. He is saying that I'm abusing this system. How about I just go shop elsewhere I've spent a lot of money at this company I just won't be given any more money to this company that has plenty I won't no longer overspend I believe they can afford to honor their policy.And the manager needs to shut his face
kayla R.
1718561028
This place is TERRIBLE. Placed a delivery purchase. Never showed up on the day and I contacted customer support for help 3 days in a row, only to be blown off with fake promises that it would show the next day. My last attempt, the location wouldn’t even answer and they never called back. Unprofessional. I eventually had to cancel my order. The worst customer service I’ve ever had. Fire these people please.
Har B.
1718382678
This location vs the others..it SUCKS..its in a bad location..you call for delivery get told btwn 8-1030am and at1pm you are still waiting to walk your service dog because they haven't shown up yet. Specials on the website..you go in person they say not available..my suggestion..DO NOT USE TRUELIVE in lakeland!!! Go anywhere but here!!!
Mike M.
1716482616
Only dispensary I ever have trouble with, No one at front desk, 3 people come in after me got checked in before me. Always issues here, get better staff! Literally the only dispensary I've had to wait for. All others are quick and no issues. What's different here?!
Jarrod S.
1716314716
This is the worst dispensary in Florida, poor customer service, they never have the products in that they show online, and when they give you discounts you can't use it but only on 25% of their products. You can't use discounts on alien labs, connected, roll one, puffco LMAO what kind of company does that? And please do not respond back with response from the owner of an excuse saying you can find a resolution and then given number to customer service which can offer any resolution whatsoever. If your company was worth anything whatsoever you would fix problems. Not to mention you have the highest prices of anybody in town. Who charges $15 for one single pre-roll? Only trulieve
Steve N.
1715265339
This was our first time here James was EXTREMELY IMPRESSIVE . His customer service skills and knowledge makes him an asset to this business . The MGR was working very well with the staff and guests....most of all the product is better than other dispensorys . We will be back .
Maximo M.
1712662704
no one ever in front old dried flowers I don't think the THC and the terpene it claims to have have any effect. not very bad customer service the supervisors do not solve anything In short, they are useless, I do not recommend that place and others should do the same. As nurses, you deal with patients, you must be more human, not animals.
Kayla A.
1711642660
Nobody manning the front desk again.. recommendations were uninformed. Not professional. Long wait times. Hit or miss on quality. Most flower I've gotten has been dry, like crispy. May have to use the return policy process... Fulfillment is S L O W A F
Brenda P.
1711295658
Why is this location so bad for customer service. No one ever is at the front desk and walk to the back to ask where to check in they act like you're interrupted them. Then to wait over 30 minutes in an empty waiting room. I don't understand how a place of business can operate like this. Are they not any manager who supervising these employees. Why is this allowed in a place of business. TheWorsexperience wver
Taylor P.
1710949410
I used to love this place, but I refuse to go back. It's ridiculous that an express order is made to wait behind walk-in patients. I made an express pick-up order and was told I was going to have to wait 20 minutes to get it. What is express about that?
Franklin B.
1710942290
Customer service here has definitely declined. Every time I've been forced to shop here in the last 2-3 months it's been atrocious. And this morning on the 20th of March the fellow with long hair had an opportunity to do the right thing and instead chose to be a terrible representative of the company. I don't have a problem spending my money somewhere else you're not the only pot shop that has deals.
Mike D
1710361112
No idea what has changed at this location but the Customer Service has steadily declined. Something is off here, new MANAGEMENT is definitely needed, immediately. How does an Express pick up with an estimate of 16 mins end up being an hour?!?! The Check In process is broken, half the time no one is even at the counter when you enter. Maybe after losing enough business there will be noticeable results. Until then....go to Brandon!
Timothy P.
1709226287
Brad was awesome. He was knowledgeable about the current products, and made sure I left with the best deals!!! Trulieve usually has the best sales, and great everyday prices.
William H.
1701887479
Been to several dispos. Never had to wait more than 10 minutes. Currently at minute 25 with people in front of me. I can hear the staff chopping up about random stuff. No sense of urgency to get patients in and out. High quality products, low quality care. Winter Haven and Auburndale aren’t this way.
daniel
1701557892
THANK YOU JOHN FOR THR GREAT CUSTOMER SERVICE!!! Dude really goes above and beyond for his customers. He’s helped me out on multiple occasions and its a pleasure every time.
William S.
1700929036
Now I have been coming here for over a year. And I've been sitting in the waiting room, when an express pick walks in, and they skip the line. I use express for the first time. And the guy in the lobby says it's gonna be about 25 minutes. I say I'm express. He avoiding eye contact says "we are not using express today, we are just going in order." I stand there staring at him like are you serious? I look around the room and I seem to be the only man of color. That's my experience. So I'll just use another company.
Brock H.
1700879588
They need employees that will work they closed early, long hair lucky I didn’t smack fire out his az. Management needs to do better. And they want me to order ahead ha
plant L.
1700678497
It’s a damn shame because the only thing bad about this place is the wait time. There’s no reason why I should check in and you guys say it take 40 minutes And then I get there in 40 minutes and I have to wait an additional hour that’s so crazy. You guys need to fix that system. There was literally not enough seating for the amount of people that were just sitting there waiting. I’ve had a medical card for almost 4 years now, and I’ve always tried to avoid this place but sometimes the deals are just too good to pass up. But I’m good off of ever coming back here. If anything I might just stick with delivery, but even then I would rather go to another dispensary.
austin J.
1700677076
Product is pretty good but the staff and wait when they tell you it's gonna be 20 minutes and your waiting 2 hours .. go to another store.
Monique G.
1700010050
Excellent product. Waiting room and pick up is horrible. We always pay extra for deliver now. It’s a shame they can’t get it together in the store !
Wil S.
1696945300
Was good in the beginning and now there is always problems ordering and picking up for example I waited for almost an hour on hold and still had to have them call me back …put in my order only for them to tell me it wasn’t put in the system and that it’s been happening …wasn’t offered a discount or anything …and on top of that they never have anything they have on the site …it’s always sold out or unavailable…I’m pretty sure yesterday was my last time coming here smh
Joe J.
1690763465
Trulieve is hit or miss, I have gotten some really good flower and edibles, but unfortunately I also have received just as many bad products from them. They are consistently inconsistent.
Nikki M.
1690589596
Had an order cam up to pick it up even checked in and was 3rd on the wait list, was told that they would not see me and put my order back and I’d have to reorder and come back tomorrow. Was told that there was 30 people ahead of me but yet 4 vehicles in the parking lot and doors was locked before 815pm!!! Definitely will not come back. Especially turning away a patient when the check list online states I was 3rd person in line
Reid C.
1689698724
Some of the best product, but the instore experience completely ruins it with the waiting. They also screw you with the express check in. I spend 1k+ a month, so they lost q great customer by under valuing me and my time. I'm old school and line just going into stores. You know, the type of customers brick and mortar retailers should value.
Carlos H.
1689363687
Man I LOVE THIS PLACE. Amado looked out!!! He’s very knowledgeable about the products and helped me purchase the best products suited for my health situations, thanks bud!
Germana H.
1688656533
I won't go anywhere else these days. I tried MUV first and walked out buying nothing. I've been doing my MMU card for just over 2yrs now and only purchase at Trulieve! Recommend their gummies and chocolate! Love them both and wouldn't have near enough pain relief without it. Trulieve was knowledgeable and helpful for someone who had never done weed of any kind before.
Heather B
1687133590
This is the 3RD time this has happened. I showed up 45 minutes before they were closed only to be told they weren't taking in anymore customers. This is ridiculous. By law everything has to be dispensed by 9pm and I arrived around 7:45. I'm sorry if they would have to work a little later but maybe if they moved faster they would get people in and out.
Thomas S.
1684957364
I've been to about 6 different dispensaries and this is the best one around. Always the freshest product and best deals. The staff is friendly and helpful. It's a busy place so you might wait about 5 to 6 minutes max but it's worth it.
Juan T.
1684897270
This is the best dispensary hands down, in Lakeland FL . Emily will take care of you with a smile on her face and very well knowledge in products, to help you decide. Won't go anywhere else but this location. Very professional and clean environment. Will recommend to anyone in need of medication and great customer service by the friendly staff.
Kevin C.
1683237623
The wait time to sign up was about 30 minutes. Once I came in, sat down and was called back to purchase. The employee helping me was very knowledgeable and had a great personality. Parking was good during the middle of the day.
Noah H.
1682387917
Christina was very helpful and didn't mind looking for a request. They have hired some good employees, so wait time has been shorten. Great products
Autumn A.
1679685722
Wonderful dispensary. Very clean. Professional staff. Christine was very kind and patient with me. Autumn at the front desk was great too. Love this Trulieve location
Trey H.
1671725764
Stay away if you can, it’s the only Trulieve location like this I’ve been to. Always have you waiting here for no reason. Ordered 1 item at 8am. Still processing when I arrive at 11am? Currently been in the lobby for 15 minutes, sure I’ll be here another 15+.
Sergio C.
1670374431
Please at least get people who are competent enough to admit their mistakes when knowing people are expecting you to message them when they call you as it is your job to do so. I waited over an hour and half just to get 2 items and it wasn’t even packed or busy. Literally not hard to check to make sure you’ve messaged someone and even then. If you noticed that they never came up how about to send them a message again?!?! Thanks a lot as I have not ate all day and was ready to eat at night after this order but looks this is all I’m gonna get tonight for nutrition..
Jamie L.
1669747717
This place has some extremely good flower, but the wait times are extreme. You walk in and they tell you the wait is 20 mins. But you want a hour or more. They are short staffed so only one to two registers is open at all hours of the day. The product is good but the waiting and staffing is terrible.
Franklin B.
1669153822
I had a great experience here, they had a great bud tender that helped me and I was "Gobbling" up the holiday specials! Definitely recommend this place they also have a first time and second time discount
Eric G.
1668186192
They cannot figure out how to serve customers under 20 minutes each. Today I had to walk out with a pick up order placed. I was second in line at the opening of the store. But the express orders came in faster than they could serve the first 5 people there since open, so after 40 minutes I walked out. Everyone talks about how bad their service is and they won't change it. Walk in time is an hour and half... That's crazy since most others are under 10 minutes.
john
1664213654
How this place has almost 5 stars is beyond me. The service is lacking and the prices are outrageous. I usually wait 15-20 minutes for an express order, not to mention there is always an argument or rude custom in the lobby every time I go.
BigAirBryan
1659289159
New chick with the grandma glasses who’s name tag says “her/him/she” needs better training. My mother is currently going through cancer treatment and does not know the proper questions to ask, so I ask for her. Generally the guys answer me no problem even though I’m not the card holder. This visit yesterday, the “woman” (her name tag confused me) said “she” could not answer my questions. “She” suggested a pen, I asked why “she” suggest it. “She” couldn’t answer me 😂. So of course my mother had to repeat the question, and what do you know. “She” didn’t have an answer on why “she” recommended the higher priced pen. I usually enjoy going to this place with my mother and enjoy listening to the reps inform us on how the items in the shop can help relive her pain during these tough times. This visit was very uncomfortable, even the rep was shaking because “she” was uncomfortable with my questions, only because “she” didn’t have answers. I don’t need a detailed answer just have some legit reasons on why you recommend something. This 2 star is for the rep I was dealing with only, otherwise service at this shop is always satisfactory!
paul G.
1659278005
I had a great experience at this location.Friendly staff and Trulieve offers the best selection of high quality, high potency flower found anywhere.Their customer service is phenomenal and they do everything possible to make sure that the customer is satisfied with their purchase.I HIGHLY recommend Trulieve to anyone.
Robin S.
1657760130
This was my first experience with a dispensary, having just received my card. The staff was excellent; they answered all my questions thoroughly, competently and adequately. I was very impressed and relieved. I will definitely go back.
Adrienne H.
1654718425
Ken (pretty sure that's his name but my bf says it is Kevin) was my weed specialist (I don't know their official titles). He was excellent, friendly but more importantly very knowledgeable. Gave me some great recommendations on dabs which I never tried before and now love
ScarFac306
1654526738
Great products and great discount programs! Cannabis cures cancer. Marcia is my favorite Budtender and she studies the science of the plant. Love her knowledge and compassion for her patients. Thank you.
gloria b
1652915932
Great staff, quality product and their return policy is amazing as I had a product that just didn't work for me. Courtney who works there is really knowledgeable and passionate about their products and will really help you get what you need that works for you. You were right about the 9lb hammer best sleep ever thank you !
Jordan A
1651939828
As I do more and more business with them the more problems I end up having. The last 5 online orders I placed were either not in stock, 6hr wait time for order fills, 1 hour lobby waits, and incorrect online stock. Not to mention a few weeks ago I tried their"delivery system" which ended up me waiting at my house for 8 hrs just for them not to even show up(No calls emails etc) .Grow healthy is a much better dispensary with much better products. Long term users know this.
Michael H.
1649163782
As someone new to medical cannabis, I was very nervous the first time. the staff was accommodating and answered all my questions, and I didn't feel judged. 9/10 would recommend it!
John W.
1642340217
P.S Edit: SHOP AT YOUR OWN RISK. I originally wrote this review to help out the employee with a contest Trulieve had for their staff, but after the debacle I’ve experienced due to this visit, I’ve decided to change it.In a nutshell, they drew more from my allotment then I purchased. After discovering the issue I called to have it corrected. They said 24 - 48 hours to fix it, yet that was 5 days ago. Repeated calls revealed that they are waiting on the Lakeland dispensary to approve the correction. Avoid this location at all costs.The waits are usually too long compared to other dispensaries, but the deals are undeniable. Marisol helped me out today. She was very sweet and helpful. More staff like that make the waits more tolerable
Robyn R.
1642105633
The staff is always willing to take the time to answer questions about their products. Everyone I've dealt with is professional and knowledgeable. I don't mind if there's a wait because I know they give everyone the individual care they need.
BigDaddyStyles
1640382127
Thank you Lindsey.. It is always joyful going to this TruLieve because of you and everyone there.. Thank you.. God bless us all..
Michael S.
1640303350
Been coming here for about 3 months now and have always been treated with very well and the staff has been very helpful in the wide selection they offer. John, was very kind and welcoming upon entering. Would definitely recommend for anyone looking for a great service dispensary.
Eric Lee M.
1640279674
Always a pleasant visit. Staff is great! Ashlee B. Was especially helpful with her knowledge of products and understanding exactly what I was looking for. Only reason I give 4/5 stars is the mask mandate. Get with the times, that mask stuff is behind us. Otherwise it would be 5/5 stars.
Analisia M.
1640272978
I love coming to this Dispensary more than any other because of the amazing staff! Everyone is so friendly! One person stuck out to me & that was Ashlee. She has the perfect customer service attitude and was very helpful!
ron R.
1640105559
Went in yesterday and had a wonderful time with two lovely ladies Ms Ashlee B and Ms Lynn, It was my first time and they both were so helpful. As Ms Lynn would ring me up Ms Ashlee was running around the store finding me everything I asked! They make a wonderful team!!! I will 10\10 recommend coming here!!
Jordan B.
1640035408
I was helped by a wonderful woman named Ashlee B. She is so funny and sweet. She was very kind to me, and very helpful as well. 10/10 would recommend seeing her for service. My encounter with her made my day!
Molly M.
1640022140
This store is always so friendly and helpful! Every time I place an order I am in and out in what feels like 10 mins! Lindsey is my favorite she is always suggesting new product and advising me on what would work best for me! She is always giving someone a compliment and just seems like she loves her job! I’ll always come to this location!
Pinky P.
1639586845
This is my second visit. Cortni was extremely helpful and knowledgeable. I had seen many different items online and had tons of questions and they answered every single one of them. Will definitely return and recommend.
Dewey B.
1639584409
This place has a great selection of products and the staff is great. They are always willing to help find whatever it is you need. I was in there yesterday and Marisol was so helpful. She went out of her way to look to find exactly what I was looking for. Great service with a smile. They are also the only dispensary that I know of that has a return policy if you are in any way dissatisfied with a product.
Brendan S.
1639517642
First time and have to say the staff is great and very welcoming. Marisol did an amazing job helping me and explaining the products. No complaints, definitely going back.
Alondra M.
1639269817
Don’t waste your time, the company promotes deals and this location doesn’t stand by them. Everytime my husband comes in for a deal or promotion it’s always pushed back when it’s literally being sent out to customers. Their employees don’t have any clue of what they are doing. Best locations are winter haven and Davenport 👌🏻
Shea-Lynn T.
1638132350
Absolutely phenomenal service!!! I had a delivery that I switched to a pick up order— however, the delivery still came to the house & I wasn’t home. When I came to the store (because I still needed to pick up regardless) my order was not at the store due to it still being in the delivery car! My bud tender was extremely helpful (I wish I could remember his name) & attempted to still give me what I had ordered. They only had one in stock & another bud tender Abby was so incredible she gave me one of her personal jars just for the inconvenience!! Wow!!! That goes so much deeper than good customer service— it was truly a blessing! Thank you guys so much for all your help!! Stay blessed; much love & light to you all!!
Brian T.
1637520802
Great staff and atmosphere. Bre had awesome customer service. Very knowledgable and patient and took time to inform me on my product. Will highly recommend others!
rick “deepfryedtacos” P.
1637517024
The tattooed girl in the back needs to learn how to deal with people better! I have never had issues getting my medication until today with her. I understand they have a hard time finding help, however I am sure they could find better.
Sarah V.
1637092178
NEVER have accurate products on the website. Percentages are always wrong. Price is always wrong. Never accurate follow the wait-list and they are trying to refuse service with no mask even though FL doesn't require and I'm vaxed. I'll gladly take my money elsewhere.
Breunna M.
1634428481
Went into Trulieve almost at closing time and Brittany hooked me up! She was very courteous and knowledgeable about everything in the store and made sure I had everything I needed! I appreciate them
Andy B.
1633562112
Friendly service! Really appreciated this Trulieve. Easy to find, in and out with in 10mins. Will go back 100%
Debra J.
1631487118
Thanks to all truelieve employee's for your hard work. For providing a great experience and relaxed atmosphere. Feeling safe and cared for .
Debra R.
1629148074
Great staff. The lobby was crowded but they got me right in when I told them my ice cream and popsicles were melting.Thanks you guys. Your are true life savers.
Meagan T.
1629140010
I had a new patient appointment and Travis helped me out. Everyone there was very nice and tried to get the wait time down as much as possible. Travis was knowledgeable about every product and suggested things that would be beneficial for me. Can’t wait to come back.
Shayla C.
1628787842
Always a great experience when I visit. Taylor is the sweetest and is very knowledgeable & helpful in helping me make decisions. Definitely recommend her 💜
S. R. G.
1627015022
Trulieve has a new truliever! From the moment I walked in to my departure I was treated with kindness and consideration. Once I was called to the product room, Allie patiently assisted me with my purchases and explained the process and each product. She and the entire staff were highly knowledgeable and professional, offering suggestions and even explaining all of the discounts for which I qualified. I look forward to returning and referring others to this location.
Anna M.
1626884409
They have good deals and good quality, however, every single time I go in they are out of everything. I was even told by one of the bud tenders that they don't put most of their product online because they want people to come into the store. I use to do RSO regularly until I went in 3 weeks in a row and they didn't have anything. No one is very knowledgeable when it comes to substituting things either. I waited 20 min for them to run around the entire store asking each and every person how to use something. Not very creditable.
LaMar H.
1625841407
I enjoyed my shopping trip to Trulieve. It is probably some of the best flower that I've seen in any dispensary i. FL. Some bud was topping out at 28%. It's all. It's also a little bit more expensive. Or expensive. They do not have tier 1, 2 or 3 levels. Probably not the place to go if you're on a budget but if you're looking for great product they got it they got it
Bruce “That Guy” A.
1620324952
I absolutely LOVE Trulieve!!!!! This particular location is my non-stop go to place. They always seem to have a great selection. And lets just say the staff is absolutely amazing. They are knowledgeable in their products and treat you with the respect you should receive as a VALUED Customer. But overall I am NEVER DISAPPOINTED in any of the products I purchase.MUCH LOVE!!!Now start accepting Crypto for payments!!!
Alana S.
1619547069
I was there today and helped by Malibu/Brad. He was extremely nice and friendly. He went out of his way to help and his service is excellent. Very helpful with recommendations. A great experience. Love this dispensary.
Thom Thompson S.
1619292639
I was there last week, and was greeted, and helped by "Malibu." He is very knowledgeable about the many different strains, and what each is good for. He has a fantastic personality, and was very friendly. I had never been to Truelieve before, and because of my experience with "Malibu-Brad," I will definitely be back........soon.
Courtney H.
1617819723
Excellent experience. Lindsay went above and beyond to help me find which product I would like best. She took her time and answered all my questions. The staff here is very helpful and friendly.
Lisa C.
1615203637
This is my delivery store. they're awesomeAlways out the next day after I calling in order.Trulieve productshave made my Life so much betterKeep up the great services you providePeace Love and Cannabis
Tuesday M.
1614379512
Their staff are friendly and knowledgeable and their promos make products more affordable. The check in process makes pick up quick and easy. This is definitely my favorite dispensary.
Jayce
1613165676
If it is busy, be cautious because the wait might be long. In my experience lately, they have improved the pickup experience and as long as you place an order online and check in online the pickup process is quite painless. Trulieve has some of the best concentrates for the price in the area as well as constant deals. I recommend everyone check them out.
Shaun C.
1612138087
This review is definitely long overdue! I have been coming to trulieve for over a year since I got my medical card, and it's always been my favorite place. All the people there are cool, but 1 person in particular always makes my visit that much more enjoyable, and that person's name is Dawn. Every time I come in there and she is working, I see her going out of her way to talk and engage with as many customers as she can while providing in my opinion the best service that I ever receive in any dispensary that I go in. She is always super professional, but at the same time she is so down-to-earth that she just makes the experience when I go in that much better. I wish that the people in every dispensary was as personable, professional, and fun as Dawn is. You have a great company asset in her!
Jessica F.
1611949126
I've always loved trulieve. They always do their best to help you out in anyway they can. Today my budtenders (Lynn, Leah and Gabby) they went above and beyond for me. I'm so grateful for that. Make sure next time you come in to ask for one of these amazing women. 🙂🙂
Bodi the B.
1609805629
Finally edibles! This location has it all. Plenty of parking. Handicap accommodation. Veterans %. Five minute wait time. Friendly environment. Very knowledgeable about the product. First time visiting this location. I'll definitely be back soon.
That D.
1609276433
I love trulieve but I cannot give 5 stars when literally any time I walk in/pickup I have to wait an hour. They need to hire more staff and get the process rolling more efficiently. No where else do I have to wait like this
Tricia G
1607037807
**UPDATE** FIVE STARS TO ONE!Original post- Up until now I had only dealt in deliveries with these guys. I was so excited that they opened in my hometown. I loved the layout. It felt professional and comfortable. They were so sweet to my service dog. It really made me feel comfortable and happy.Updated post-Unfortunately I am updating with a bad follow up. My last 3 experiences have been horrid. I ordered my product, they send me a message its been fulfilled by whomever, I show up and they put me in que, then call me while I'm in the parking lot to say theyre out. 3 times now. Getting my medication should not be this stressful. Id rather pay more money somewhere else than have a unicorn dangled in front of my face only to have my order given away to someone else!
Dustin B.
1604943361
Today I had the best experience @Trulieve in #Lakeland 🙂 Thanks to Miss #SweetTea
ryan J.
1603217430
Had an awesome first experience at this place. The facility is super nice and the staff is very friendly. Big shout out to Brad M. He was super knowledgeable and welcoming and he helped me figure out exactly what I wanted. I’ll be back for sure.
Paul a B.
1602414230
Trulieve is notorious for presenting quite of an assortment of flower and edibles, but have none in stock. Now they show a little heart that if you click on shows it as your wish list. Well that is about the size of it. A wish list. I will take my business elsewhere.Lakeland location is so slow. I always make my order online so I don't have to wait. Wrong, I always have to wait at least 20-30 minutes. I mean what are they doing back there? Good for them that they don't get paid by how many customers they process. I have pre-existing conditions and do not feel safe being in there that long. I'm done with them!
Ramon C.
1601487260
Excellent service provided by Aliciana on my most recent visit. However, all of their staff is extremely helpful and makes you feel welcomed. They usually have the best variety of flower stains when stocked and usually better quality flower than most others.
Jeff G.
1601046345
The Lakeland branch is Great! I was helped by many wonderful employees but wanted to give a shout out to Dimples, an amazing and caring employee who made my visit very pleasant. She went out of her way to take care of this Veteran! Well Done! You are a great credit to your team and company!! If you wanted to approach the boss for a raise young lady, just refer them to me!!!
William Graham I.
1600373280
Amazing experience, weed-tenders were extremely nice and knowledgeable and gave me some really good deals! I highly recommend giving Trulieve a visit, they have a SUPER-WIDE variety and will answer any questions you have. The addition of having an armed-guard made me feel extremely safe! I shall return and will recommend to friends and family!
Vance H.
1600282809
Great. Will definitely be back.
Marta T.
1599944095
Not sure why new locations are opening when they can’t supply flower to existing locations... not the first time they were completely out
Donene M.
1599868562
Excellent. Knowledgeable and helpful staff.
Katie B.
1599780345
Elaine is amazing I always love having her as my curator, she’s super knowledgeable and very nice. Always full of happy employees, never had a bad experience here.
Jonathan F.
1599361825
Not a Customer I am a security guard their
Tina I.
1599328146
Love this Location!! Staff is superb and soooo friendly. My favorite Trulieve in Florida.
Sean S.
1599257928
Def top in quality but always a lack of flower in evinings
Matt W.
1599254003
Very clean and professional. Great staff and easy process. Thanks!
Mr T.
1599004581
Best in town. Love their flower and team Lakeland is amazing 💨💯
Divine R.
1598399298
The employee dimples was definitely knowledgeable and fun to talk to
Amy V.
1597865275
They have a good selection and knowledgeable staff. Easy returns process. Wish the website had a symptom/effects checker that steered you toward the best fit for your needs and allowed you to place an order for it. Otherwise it is hit and miss for what is in stock. Have several options of what you want in mind, just in case they are out of stock.
Sammy D
1597092970
Love. Love. Love. Perfect customer service. Amazing product. So many strains and choices in the way to take them! Clean, quick and prompt. Best dispensary in Lakeland.
Tyler T.
1596469673
Bradley was awesome. He did everything he could to make it the best experience possible. My guest was a first time patient and he did a great job explaining everything from top to bottom.
John M.
1595786760
I really like this location. The staff is always friendly and helpful with plenty of knowledge of their products. Every time I come here it has been a positive experience. This is my favorite trulieve to visit.
Russell M.
1595524228
First, this review does not reflect upon the staff at this location. I am reviewing Trulieve in general. Every single time I tried to make an order at this location or any location it either does not go through or is incorrect. Then I have to call the call center to place my order. However, by the time that they actually answer the phone the sales are already gone. I have ordered on the computer and gotten a confirmation and then not gotten my order. Today I tried to call from 8:00 a.m. until 1:00 p.m. by the time I got someone on the phone the specials that I wanted were out. I also tried to order the same specials online. The website was down from 8:00 a.m. until now. It is still down and I cannot order online. The woman at customer service was very rude and could not help me with my problems. I am not trying to be one of those people but I have received horrible service from Trulieve. Since I have no way of reaching anyone with any authority at the call center, I have no choice but to leave this review on the local Trulieve. It would be nice if the corporate department could coordinate better with local stores. Also the call center needs to coordinate better with the stores. The website needs to be updated so that patients can obtain medicine in a timely manner. If we cannot we must go to other dispensaries. I hope that someone from corporate contacts me. This is getting downright ridiculous. I would recommend Trulieve because of the products but this is the worst customer service that I have experienced. Beware if you want to get medication on time and what you need.
Cordelia F.
1595435145
Thank you Frank Morrell for a great experience today. Also the protocols put forth by y’all were excellent. Helps patients feel safe. Well done!
Shane H.
1595122511
Customer service is amazing! I've never had a bad experience. Also good quality products. Concentrate and flower.
Kristen R.
1595095382
My favorite dispensary and the last time I went I had Dimples helping me in the show room and she was absolutely awesome, by far my favorite employee there! Thank you again for helping me out!
Caleb A.
1595032048
Great service. Prices are fair and the product is high quality
Mizzy L.
1592657759
You guys are requiring masks right.. love this location.... love your staff . EVEN MORE we LOVE SUNSHINE Cannabis
Derek B.
1588968063
I’m sure the product is great, but the customer service was mediocre at best. The receptionist at the front desk couldn’t pay attention long enough to complete a the new patient intake process and had to be told to complete the task versus chatting with the security guard who himself was more interested in a bag of spicy Cheetos and talking than being security. After a short wait, a very nice host welcomed me, introduced me to Trulieve, and took me to the back to shop. The gentleman in back didn’t seem to have much knowledge of his product, but was still nice. After my purchase, on my way out I noticed he’d given me some device piece instead of the pen I asked for. Upon immediate re entry, the process of trying to just swap out the simple mistake turned into a long drawn out wait.
Hazel M.
1588613917
I used to really love this place, but the employees began getting too comfortable with their clients. I was not only privy to hearing them talk poorly about this one gentlemen based on what he was wearing, but later that month they spoke poorly about me!! I will never come back here, and I urge people to just go to another location. There are so many to choose from, and no one should have to put up with that kind of literal drama.
J R.
1587749991
Knowledgeable, friendly, professional staff; staff is the BEST! However; I like only non-processed substances, so I only use flower. Flower has been in very limited supply, I relate it to the grocery store only having a couple of types of produce! Come on Trulieve get more consistent in your flower stocking practices!
Elliot S.
1587551247
I have been a MUV customer since I got my card, but after visiting Trulieve Lakeland, I plan to shop at Trulieve for the foreseeable future. The Dispensary is brand new and it has a wider selection of products, flower strains in particular.Staff is serious about social distancing but they try hard not to let it affect the user experience. Staff is nice, but could be a bit more knowledgeable. Prices are fair and they offer great coupons to first time customers. Definitely check it out!
J N.
1586971168
If I could give 0 stars I would! If it's all pickups, and people aren't supposed to be allowed to make changes to orders.... WHY WOULD IT TAKE SO LONG TO PROCESS EACH PERSON!? In and out simple as that...period. We all need medicine, some of us know what we want, and order ahead without expecting to be allowed to inconvenience everyone behind by adding more. Not to mention you have customers parking across the street in the library parking lot because it's moving SO slowly!!! Isn't company policy to NOT have employees taking up spots in the business parking lot?
Jason
1584152527
Very friendly staff. They were knowledgeable and able to answer my many questions. They offer a guarantee that couldn't be beat. Try it and if it doesn't work bring it back. I did just that and was given a credit in my account. Now I can find exactly what works without worrying about wasting money. Thank you so very much for all the help.
Person of I.
1583791784
They have a good crew, good products, and a decent veterans discount. I'm very happy with my purchases at this location.
William M.
1582850159
Maybe this product 'Ground Flower" is like the Wizard of Oz?...OR Is it like pulling teeth trying to get this rare as hens teeth ground flower? I finally got a text it was in and six minutes later I had an automated order confirming one quarter of the elusive product was waiting for me. I went to the store over 3 hours later and they told me that my order was never 'populated' in the system therefore there was none there for me and btw if you don't get a text saying it is there it is not a real order!After insisting for over 30 minutes by way of two managers I was able to pry one quarter of ground flower indica (not the sativa hybrid I ordered) from the managers 'personal' stock..(yea right)..this manager was heard cursing on a prior visit but hey..i walked out with an quarter of ground flower for $25 didn't I..? Good thing I did because here we are almost 12 hours later and no text confirming my order was ready..
Jesse F.
1582741208
Very nice atmosphere and friendly employees. Product is very good too. Dimples is helpful and has a great personality. Makes you feel like your at home. Very welcoming. J R
Joselyn M.
1581207951
Very clean establishment. Lots of parking. The staff was great. Friendly and efficient The lobby was very clean. Loved the person that attended me. Her name is Dimples and she was so kind. Love the atmosphere and energy. Thanks.
Tim G.
1580935503
All my visits have been a great experience. Just under 10 visits to the Lakeland store. Very Professional an Knowledgeable about the products. You always get the needed discounts an sometimes more. When you walk in with a certain amount you can spend. Tiff aka Blondie. Ryan Q. An all the others. They help you get your dollars worth. I can't say enough about the staff. To me the Best Trulieve out of all the stores.
Missy P.
1579313993
Totally would love to give a huge shout out for the SUNSHINE CANNABIS CREW... I tried the sunshine Cannabis ratio pen and I am more thenimpressed,has a great taste and really eaised off my nausea. .. really impressed with ALOT of the sunshine cannabis products.... loving it... great job truelieve for carrying some awesome stuff making you my one stop shop 😉
TRICIA G
1576288216
Up until now I had only dealt in deliveries with these guys. I was so excited that they opened in my hometown. I loved the layout. It felt professional and comfortable. They were so sweet to my service dog. It really made me feel comfortable and appreciated. Thanks guys for being on point!
Robin
1576089948
This location has easy access, fully staffed, large store, and decent parking. Staff was knowledgeable, and I only spent 20-30 minutes in store (wait, order and receive). Good inventory. Couldn't order online, I believe it isn't set up yet, should be soon.
1644 N Florida Ave
Lakeland, FL 33805
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CLOSED
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Payment Methods:
Cash Only
ATM Available On Site
Dispensaries Nearby
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TRULIEVE Cannabis Discounts
Everyday Deals and Discounts
- 1st Time Customer: 60% Off (Not Stackable)
- 2nd Visit: 50% Off (Not Stackable)
- 3rd Visit: 40% Off (Not Stackable)
- Card Renewal Discount: $75 Off $150, Valid Once Per Year (Not Stackable)
- Veterans Discount: 20% Off ( Stackable Up To 30% Off)
- Seniors Discount (55+): 10% Off (Stackable Up To 30% Off)
- SNAP Discount: 10% Off (Stackable up To 30% Off)
- Birthday Discount: 25% Off Purchase (Not Stackable)
- Industry Discount: 20% Off on Tuesdays Only (Not Stackable)
- Pediatric Discount: 20% Off (Stackable up to 30% Off)
- Bulk RSO Discount: 10 RSO For $400 (Stackable up to 30% Off)
- Refer A Friend: Both Receive 50% Off
- Visit Trulieve’s Home Page
ABOUT THIS DISPENSARY
Trulieve, located at 1644 N Florida Ave in Lakeland, is open to help medical marijuana card holders find the right THC or CBD products.
Medical: Yes
Recreational: No
Delivery: Yes
Delivery Fee: $50 Minimum Order After Discounts, $15 Fee For Orders Below $100+, and Free Delivery For Patients 65+ Years Old With Minimum Order.
License Number: MMTC-2015-0005
This dispensary, officially referred to by the state as a medical marijuana treatment centers, or MMTC for short is licensed by the Office of Medical Marijuana Use (OMMU).
Trulieve is vertically integrated, as are all of the Florida cannabis brands. Being vertically integrated means they oversee the entire process from seed to sale. Trulieve dispensary products are grown from their own cannabis plants from seed or cuttings, harvested, and processed into a variety of products. Then packages and distributed within their own network.
Product types, different strains and availability can vary from store menu to store menu, depending on demand. If Trulieve in Lakeland does not have what you are looking for, your Florida MedCard is universally accepted at any dispensary in the state.
Purchasing Marijuana Products at Trulieve
Upon arrival at this dispensary, you’ll enter a designated waiting area before going into the retail area with staff. The dispensary staff work with you to explain all of the cannabis products available. Budtenders may make recommendations that are based on your doctor’s recommendation.
If it’s your first visit, you’ll be required to complete intake forms. This lets the dispensary staff confirm your patient status and see what you were allotted by your medical marijuana doctor.
What Marijuana Products are Available at Trulieve
The best way to see the different product options before visiting the dispensary is to check out their online menu. If enabled, Trulieve in Lakeland online menu may be available on FL Dispensaries to reserve your order.
If you have an active medical card, you can pick from a wide array of cannabis products. Various delivery methods of the different cannabinoids have been approved by the DOH, including edibles, inhalation, oral, sublingual, topical, traditional flower and even suppositories. There is no obligation to buy your entire milligram limit at once; instead, you can purchase less if you so desire and then buy more during another visit or at another dispensary. It’s important to find what works for you.
Low tetrahydrocannabinol (THC) cannabis with higher CBD products are available to patients as well who prefer the non-euphoric effect.
Please enjoy medical marijuana products from this dispensary responsibly!
Contact the dispensary if you encounter product-related issues or problems. Trulieve has a policy & procedure for this.
To stay up to date, sign up to our newsletter below to receive updates as well as discounts & specials.
What People Are Saying
Based on 1013 reviews
Meagan Darlene S.
1726690031
Highly recommend John Jacob. He’s very sweet and patient and he will let you know on all the deals .. He makes sure you are satisfied before you leave.!! I Will be returning and requesting him.!
Riana C.
1726689961
John Jacob is one of the best. Very helpful, & informative. He answered any and all questions, and I didn't feel rushed even though they were slightly busy! Highly recommend going to this location!!! One of the best trulieve stores I've been to!!!
Gamer D.
1724513379
I made my first visit to this location and experienced amazing service from John Jacob, and Blaine. This has been the most informative and pleasant trip to a Trulieve that I’ve had. Highly (lol) recommend coming to this location!
Meredith M.
1724253471
The manager there accused me of abusing the system. If they let you return something because you don't like it. Well then, that's their policy, and they honor that well. He should not gripe about that if that's their policy and I dislike something and I return it every time and they encourage me to do it now. He is saying that I'm abusing this system. How about I just go shop elsewhere I've spent a lot of money at this company I just won't be given any more money to this company that has plenty I won't no longer overspend I believe they can afford to honor their policy.
Emma T.
1722954346
Very unprofessional. Had a online express order and sat and waited only to have walk ins called before me. Apollo Beach puts this dispensary to shame. It was my first time and last time at this location. I will happily drive 45 minutes to another location before I ever come back to this one
J M.
1720991148
In less than a year this dispo deserves the WORST rating I’ve ever given, I’ve been to EVERY shop in the Tampa area and my first visit was great, great service great price, NOW LAWD, rude staff, no “hey you have “this” discount available, barely ever a body at the front counter even. PRICE is my biggest, started with having “WHOLE FLOWER” at less than 30, now 30 is minimum most of the time, bundle deals are garbage, look at the other dispos, concentrate has jumped most grams went from 20 to sometimes asking 40-45 for solvent based, I get fresh press at that price!! I thought they lead this MMJ charge. I’ll never drop another dollar here until they are reasonable again if ever!
Meredith M.
1719708881
The manager there accused me of abusing the system. If they let you return something because you don't like it. Well then, that's their policy, and they honor that well. He should not gripe about that if that's their policy and I dislike something and I return it every time and they encourage me to do it now. He is saying that I'm abusing this system. How about I just go shop elsewhere I've spent a lot of money at this company I just won't be given any more money to this company that has plenty I won't no longer overspend I believe they can afford to honor their policy.And the manager needs to shut his face
kayla R.
1718561028
This place is TERRIBLE. Placed a delivery purchase. Never showed up on the day and I contacted customer support for help 3 days in a row, only to be blown off with fake promises that it would show the next day. My last attempt, the location wouldn’t even answer and they never called back. Unprofessional. I eventually had to cancel my order. The worst customer service I’ve ever had. Fire these people please.
Har B.
1718382678
This location vs the others..it SUCKS..its in a bad location..you call for delivery get told btwn 8-1030am and at1pm you are still waiting to walk your service dog because they haven't shown up yet. Specials on the website..you go in person they say not available..my suggestion..DO NOT USE TRUELIVE in lakeland!!! Go anywhere but here!!!
Mike M.
1716482616
Only dispensary I ever have trouble with, No one at front desk, 3 people come in after me got checked in before me. Always issues here, get better staff! Literally the only dispensary I've had to wait for. All others are quick and no issues. What's different here?!
Jarrod S.
1716314716
This is the worst dispensary in Florida, poor customer service, they never have the products in that they show online, and when they give you discounts you can't use it but only on 25% of their products. You can't use discounts on alien labs, connected, roll one, puffco LMAO what kind of company does that? And please do not respond back with response from the owner of an excuse saying you can find a resolution and then given number to customer service which can offer any resolution whatsoever. If your company was worth anything whatsoever you would fix problems. Not to mention you have the highest prices of anybody in town. Who charges $15 for one single pre-roll? Only trulieve
Steve N.
1715265339
This was our first time here James was EXTREMELY IMPRESSIVE . His customer service skills and knowledge makes him an asset to this business . The MGR was working very well with the staff and guests....most of all the product is better than other dispensorys . We will be back .
Maximo M.
1712662704
no one ever in front old dried flowers I don't think the THC and the terpene it claims to have have any effect. not very bad customer service the supervisors do not solve anything In short, they are useless, I do not recommend that place and others should do the same. As nurses, you deal with patients, you must be more human, not animals.
Kayla A.
1711642660
Nobody manning the front desk again.. recommendations were uninformed. Not professional. Long wait times. Hit or miss on quality. Most flower I've gotten has been dry, like crispy. May have to use the return policy process... Fulfillment is S L O W A F
Brenda P.
1711295658
Why is this location so bad for customer service. No one ever is at the front desk and walk to the back to ask where to check in they act like you're interrupted them. Then to wait over 30 minutes in an empty waiting room. I don't understand how a place of business can operate like this. Are they not any manager who supervising these employees. Why is this allowed in a place of business. TheWorsexperience wver
Taylor P.
1710949410
I used to love this place, but I refuse to go back. It's ridiculous that an express order is made to wait behind walk-in patients. I made an express pick-up order and was told I was going to have to wait 20 minutes to get it. What is express about that?
Franklin B.
1710942290
Customer service here has definitely declined. Every time I've been forced to shop here in the last 2-3 months it's been atrocious. And this morning on the 20th of March the fellow with long hair had an opportunity to do the right thing and instead chose to be a terrible representative of the company. I don't have a problem spending my money somewhere else you're not the only pot shop that has deals.
Mike D
1710361112
No idea what has changed at this location but the Customer Service has steadily declined. Something is off here, new MANAGEMENT is definitely needed, immediately. How does an Express pick up with an estimate of 16 mins end up being an hour?!?! The Check In process is broken, half the time no one is even at the counter when you enter. Maybe after losing enough business there will be noticeable results. Until then....go to Brandon!
Timothy P.
1709226287
Brad was awesome. He was knowledgeable about the current products, and made sure I left with the best deals!!! Trulieve usually has the best sales, and great everyday prices.
William H.
1701887479
Been to several dispos. Never had to wait more than 10 minutes. Currently at minute 25 with people in front of me. I can hear the staff chopping up about random stuff. No sense of urgency to get patients in and out. High quality products, low quality care. Winter Haven and Auburndale aren’t this way.
daniel
1701557892
THANK YOU JOHN FOR THR GREAT CUSTOMER SERVICE!!! Dude really goes above and beyond for his customers. He’s helped me out on multiple occasions and its a pleasure every time.
William S.
1700929036
Now I have been coming here for over a year. And I've been sitting in the waiting room, when an express pick walks in, and they skip the line. I use express for the first time. And the guy in the lobby says it's gonna be about 25 minutes. I say I'm express. He avoiding eye contact says "we are not using express today, we are just going in order." I stand there staring at him like are you serious? I look around the room and I seem to be the only man of color. That's my experience. So I'll just use another company.
Brock H.
1700879588
They need employees that will work they closed early, long hair lucky I didn’t smack fire out his az. Management needs to do better. And they want me to order ahead ha
plant L.
1700678497
It’s a damn shame because the only thing bad about this place is the wait time. There’s no reason why I should check in and you guys say it take 40 minutes And then I get there in 40 minutes and I have to wait an additional hour that’s so crazy. You guys need to fix that system. There was literally not enough seating for the amount of people that were just sitting there waiting. I’ve had a medical card for almost 4 years now, and I’ve always tried to avoid this place but sometimes the deals are just too good to pass up. But I’m good off of ever coming back here. If anything I might just stick with delivery, but even then I would rather go to another dispensary.
austin J.
1700677076
Product is pretty good but the staff and wait when they tell you it's gonna be 20 minutes and your waiting 2 hours .. go to another store.
Monique G.
1700010050
Excellent product. Waiting room and pick up is horrible. We always pay extra for deliver now. It’s a shame they can’t get it together in the store !
Wil S.
1696945300
Was good in the beginning and now there is always problems ordering and picking up for example I waited for almost an hour on hold and still had to have them call me back …put in my order only for them to tell me it wasn’t put in the system and that it’s been happening …wasn’t offered a discount or anything …and on top of that they never have anything they have on the site …it’s always sold out or unavailable…I’m pretty sure yesterday was my last time coming here smh
Joe J.
1690763465
Trulieve is hit or miss, I have gotten some really good flower and edibles, but unfortunately I also have received just as many bad products from them. They are consistently inconsistent.
Nikki M.
1690589596
Had an order cam up to pick it up even checked in and was 3rd on the wait list, was told that they would not see me and put my order back and I’d have to reorder and come back tomorrow. Was told that there was 30 people ahead of me but yet 4 vehicles in the parking lot and doors was locked before 815pm!!! Definitely will not come back. Especially turning away a patient when the check list online states I was 3rd person in line
Reid C.
1689698724
Some of the best product, but the instore experience completely ruins it with the waiting. They also screw you with the express check in. I spend 1k+ a month, so they lost q great customer by under valuing me and my time. I'm old school and line just going into stores. You know, the type of customers brick and mortar retailers should value.
Carlos H.
1689363687
Man I LOVE THIS PLACE. Amado looked out!!! He’s very knowledgeable about the products and helped me purchase the best products suited for my health situations, thanks bud!
Germana H.
1688656533
I won't go anywhere else these days. I tried MUV first and walked out buying nothing. I've been doing my MMU card for just over 2yrs now and only purchase at Trulieve! Recommend their gummies and chocolate! Love them both and wouldn't have near enough pain relief without it. Trulieve was knowledgeable and helpful for someone who had never done weed of any kind before.
Heather B
1687133590
This is the 3RD time this has happened. I showed up 45 minutes before they were closed only to be told they weren't taking in anymore customers. This is ridiculous. By law everything has to be dispensed by 9pm and I arrived around 7:45. I'm sorry if they would have to work a little later but maybe if they moved faster they would get people in and out.
Thomas S.
1684957364
I've been to about 6 different dispensaries and this is the best one around. Always the freshest product and best deals. The staff is friendly and helpful. It's a busy place so you might wait about 5 to 6 minutes max but it's worth it.
Juan T.
1684897270
This is the best dispensary hands down, in Lakeland FL . Emily will take care of you with a smile on her face and very well knowledge in products, to help you decide. Won't go anywhere else but this location. Very professional and clean environment. Will recommend to anyone in need of medication and great customer service by the friendly staff.
Kevin C.
1683237623
The wait time to sign up was about 30 minutes. Once I came in, sat down and was called back to purchase. The employee helping me was very knowledgeable and had a great personality. Parking was good during the middle of the day.
Noah H.
1682387917
Christina was very helpful and didn't mind looking for a request. They have hired some good employees, so wait time has been shorten. Great products
Autumn A.
1679685722
Wonderful dispensary. Very clean. Professional staff. Christine was very kind and patient with me. Autumn at the front desk was great too. Love this Trulieve location
Trey H.
1671725764
Stay away if you can, it’s the only Trulieve location like this I’ve been to. Always have you waiting here for no reason. Ordered 1 item at 8am. Still processing when I arrive at 11am? Currently been in the lobby for 15 minutes, sure I’ll be here another 15+.
Sergio C.
1670374431
Please at least get people who are competent enough to admit their mistakes when knowing people are expecting you to message them when they call you as it is your job to do so. I waited over an hour and half just to get 2 items and it wasn’t even packed or busy. Literally not hard to check to make sure you’ve messaged someone and even then. If you noticed that they never came up how about to send them a message again?!?! Thanks a lot as I have not ate all day and was ready to eat at night after this order but looks this is all I’m gonna get tonight for nutrition..
Jamie L.
1669747717
This place has some extremely good flower, but the wait times are extreme. You walk in and they tell you the wait is 20 mins. But you want a hour or more. They are short staffed so only one to two registers is open at all hours of the day. The product is good but the waiting and staffing is terrible.
Franklin B.
1669153822
I had a great experience here, they had a great bud tender that helped me and I was "Gobbling" up the holiday specials! Definitely recommend this place they also have a first time and second time discount
Eric G.
1668186192
They cannot figure out how to serve customers under 20 minutes each. Today I had to walk out with a pick up order placed. I was second in line at the opening of the store. But the express orders came in faster than they could serve the first 5 people there since open, so after 40 minutes I walked out. Everyone talks about how bad their service is and they won't change it. Walk in time is an hour and half... That's crazy since most others are under 10 minutes.
john
1664213654
How this place has almost 5 stars is beyond me. The service is lacking and the prices are outrageous. I usually wait 15-20 minutes for an express order, not to mention there is always an argument or rude custom in the lobby every time I go.
BigAirBryan
1659289159
New chick with the grandma glasses who’s name tag says “her/him/she” needs better training. My mother is currently going through cancer treatment and does not know the proper questions to ask, so I ask for her. Generally the guys answer me no problem even though I’m not the card holder. This visit yesterday, the “woman” (her name tag confused me) said “she” could not answer my questions. “She” suggested a pen, I asked why “she” suggest it. “She” couldn’t answer me 😂. So of course my mother had to repeat the question, and what do you know. “She” didn’t have an answer on why “she” recommended the higher priced pen. I usually enjoy going to this place with my mother and enjoy listening to the reps inform us on how the items in the shop can help relive her pain during these tough times. This visit was very uncomfortable, even the rep was shaking because “she” was uncomfortable with my questions, only because “she” didn’t have answers. I don’t need a detailed answer just have some legit reasons on why you recommend something. This 2 star is for the rep I was dealing with only, otherwise service at this shop is always satisfactory!
paul G.
1659278005
I had a great experience at this location.Friendly staff and Trulieve offers the best selection of high quality, high potency flower found anywhere.Their customer service is phenomenal and they do everything possible to make sure that the customer is satisfied with their purchase.I HIGHLY recommend Trulieve to anyone.
Robin S.
1657760130
This was my first experience with a dispensary, having just received my card. The staff was excellent; they answered all my questions thoroughly, competently and adequately. I was very impressed and relieved. I will definitely go back.
Adrienne H.
1654718425
Ken (pretty sure that's his name but my bf says it is Kevin) was my weed specialist (I don't know their official titles). He was excellent, friendly but more importantly very knowledgeable. Gave me some great recommendations on dabs which I never tried before and now love
ScarFac306
1654526738
Great products and great discount programs! Cannabis cures cancer. Marcia is my favorite Budtender and she studies the science of the plant. Love her knowledge and compassion for her patients. Thank you.
gloria b
1652915932
Great staff, quality product and their return policy is amazing as I had a product that just didn't work for me. Courtney who works there is really knowledgeable and passionate about their products and will really help you get what you need that works for you. You were right about the 9lb hammer best sleep ever thank you !
Jordan A
1651939828
As I do more and more business with them the more problems I end up having. The last 5 online orders I placed were either not in stock, 6hr wait time for order fills, 1 hour lobby waits, and incorrect online stock. Not to mention a few weeks ago I tried their"delivery system" which ended up me waiting at my house for 8 hrs just for them not to even show up(No calls emails etc) .Grow healthy is a much better dispensary with much better products. Long term users know this.
Michael H.
1649163782
As someone new to medical cannabis, I was very nervous the first time. the staff was accommodating and answered all my questions, and I didn't feel judged. 9/10 would recommend it!
John W.
1642340217
P.S Edit: SHOP AT YOUR OWN RISK. I originally wrote this review to help out the employee with a contest Trulieve had for their staff, but after the debacle I’ve experienced due to this visit, I’ve decided to change it.In a nutshell, they drew more from my allotment then I purchased. After discovering the issue I called to have it corrected. They said 24 - 48 hours to fix it, yet that was 5 days ago. Repeated calls revealed that they are waiting on the Lakeland dispensary to approve the correction. Avoid this location at all costs.The waits are usually too long compared to other dispensaries, but the deals are undeniable. Marisol helped me out today. She was very sweet and helpful. More staff like that make the waits more tolerable
Robyn R.
1642105633
The staff is always willing to take the time to answer questions about their products. Everyone I've dealt with is professional and knowledgeable. I don't mind if there's a wait because I know they give everyone the individual care they need.
BigDaddyStyles
1640382127
Thank you Lindsey.. It is always joyful going to this TruLieve because of you and everyone there.. Thank you.. God bless us all..
Michael S.
1640303350
Been coming here for about 3 months now and have always been treated with very well and the staff has been very helpful in the wide selection they offer. John, was very kind and welcoming upon entering. Would definitely recommend for anyone looking for a great service dispensary.
Eric Lee M.
1640279674
Always a pleasant visit. Staff is great! Ashlee B. Was especially helpful with her knowledge of products and understanding exactly what I was looking for. Only reason I give 4/5 stars is the mask mandate. Get with the times, that mask stuff is behind us. Otherwise it would be 5/5 stars.
Analisia M.
1640272978
I love coming to this Dispensary more than any other because of the amazing staff! Everyone is so friendly! One person stuck out to me & that was Ashlee. She has the perfect customer service attitude and was very helpful!
ron R.
1640105559
Went in yesterday and had a wonderful time with two lovely ladies Ms Ashlee B and Ms Lynn, It was my first time and they both were so helpful. As Ms Lynn would ring me up Ms Ashlee was running around the store finding me everything I asked! They make a wonderful team!!! I will 10\10 recommend coming here!!
Jordan B.
1640035408
I was helped by a wonderful woman named Ashlee B. She is so funny and sweet. She was very kind to me, and very helpful as well. 10/10 would recommend seeing her for service. My encounter with her made my day!
Molly M.
1640022140
This store is always so friendly and helpful! Every time I place an order I am in and out in what feels like 10 mins! Lindsey is my favorite she is always suggesting new product and advising me on what would work best for me! She is always giving someone a compliment and just seems like she loves her job! I’ll always come to this location!
Pinky P.
1639586845
This is my second visit. Cortni was extremely helpful and knowledgeable. I had seen many different items online and had tons of questions and they answered every single one of them. Will definitely return and recommend.
Dewey B.
1639584409
This place has a great selection of products and the staff is great. They are always willing to help find whatever it is you need. I was in there yesterday and Marisol was so helpful. She went out of her way to look to find exactly what I was looking for. Great service with a smile. They are also the only dispensary that I know of that has a return policy if you are in any way dissatisfied with a product.
Brendan S.
1639517642
First time and have to say the staff is great and very welcoming. Marisol did an amazing job helping me and explaining the products. No complaints, definitely going back.
Alondra M.
1639269817
Don’t waste your time, the company promotes deals and this location doesn’t stand by them. Everytime my husband comes in for a deal or promotion it’s always pushed back when it’s literally being sent out to customers. Their employees don’t have any clue of what they are doing. Best locations are winter haven and Davenport 👌🏻
Shea-Lynn T.
1638132350
Absolutely phenomenal service!!! I had a delivery that I switched to a pick up order— however, the delivery still came to the house & I wasn’t home. When I came to the store (because I still needed to pick up regardless) my order was not at the store due to it still being in the delivery car! My bud tender was extremely helpful (I wish I could remember his name) & attempted to still give me what I had ordered. They only had one in stock & another bud tender Abby was so incredible she gave me one of her personal jars just for the inconvenience!! Wow!!! That goes so much deeper than good customer service— it was truly a blessing! Thank you guys so much for all your help!! Stay blessed; much love & light to you all!!
Brian T.
1637520802
Great staff and atmosphere. Bre had awesome customer service. Very knowledgable and patient and took time to inform me on my product. Will highly recommend others!
rick “deepfryedtacos” P.
1637517024
The tattooed girl in the back needs to learn how to deal with people better! I have never had issues getting my medication until today with her. I understand they have a hard time finding help, however I am sure they could find better.
Sarah V.
1637092178
NEVER have accurate products on the website. Percentages are always wrong. Price is always wrong. Never accurate follow the wait-list and they are trying to refuse service with no mask even though FL doesn't require and I'm vaxed. I'll gladly take my money elsewhere.
Breunna M.
1634428481
Went into Trulieve almost at closing time and Brittany hooked me up! She was very courteous and knowledgeable about everything in the store and made sure I had everything I needed! I appreciate them
Andy B.
1633562112
Friendly service! Really appreciated this Trulieve. Easy to find, in and out with in 10mins. Will go back 100%
Debra J.
1631487118
Thanks to all truelieve employee's for your hard work. For providing a great experience and relaxed atmosphere. Feeling safe and cared for .
Debra R.
1629148074
Great staff. The lobby was crowded but they got me right in when I told them my ice cream and popsicles were melting.Thanks you guys. Your are true life savers.
Meagan T.
1629140010
I had a new patient appointment and Travis helped me out. Everyone there was very nice and tried to get the wait time down as much as possible. Travis was knowledgeable about every product and suggested things that would be beneficial for me. Can’t wait to come back.
Shayla C.
1628787842
Always a great experience when I visit. Taylor is the sweetest and is very knowledgeable & helpful in helping me make decisions. Definitely recommend her 💜
S. R. G.
1627015022
Trulieve has a new truliever! From the moment I walked in to my departure I was treated with kindness and consideration. Once I was called to the product room, Allie patiently assisted me with my purchases and explained the process and each product. She and the entire staff were highly knowledgeable and professional, offering suggestions and even explaining all of the discounts for which I qualified. I look forward to returning and referring others to this location.
Anna M.
1626884409
They have good deals and good quality, however, every single time I go in they are out of everything. I was even told by one of the bud tenders that they don't put most of their product online because they want people to come into the store. I use to do RSO regularly until I went in 3 weeks in a row and they didn't have anything. No one is very knowledgeable when it comes to substituting things either. I waited 20 min for them to run around the entire store asking each and every person how to use something. Not very creditable.
LaMar H.
1625841407
I enjoyed my shopping trip to Trulieve. It is probably some of the best flower that I've seen in any dispensary i. FL. Some bud was topping out at 28%. It's all. It's also a little bit more expensive. Or expensive. They do not have tier 1, 2 or 3 levels. Probably not the place to go if you're on a budget but if you're looking for great product they got it they got it
Bruce “That Guy” A.
1620324952
I absolutely LOVE Trulieve!!!!! This particular location is my non-stop go to place. They always seem to have a great selection. And lets just say the staff is absolutely amazing. They are knowledgeable in their products and treat you with the respect you should receive as a VALUED Customer. But overall I am NEVER DISAPPOINTED in any of the products I purchase.MUCH LOVE!!!Now start accepting Crypto for payments!!!
Alana S.
1619547069
I was there today and helped by Malibu/Brad. He was extremely nice and friendly. He went out of his way to help and his service is excellent. Very helpful with recommendations. A great experience. Love this dispensary.
Thom Thompson S.
1619292639
I was there last week, and was greeted, and helped by "Malibu." He is very knowledgeable about the many different strains, and what each is good for. He has a fantastic personality, and was very friendly. I had never been to Truelieve before, and because of my experience with "Malibu-Brad," I will definitely be back........soon.
Courtney H.
1617819723
Excellent experience. Lindsay went above and beyond to help me find which product I would like best. She took her time and answered all my questions. The staff here is very helpful and friendly.
Lisa C.
1615203637
This is my delivery store. they're awesomeAlways out the next day after I calling in order.Trulieve productshave made my Life so much betterKeep up the great services you providePeace Love and Cannabis
Tuesday M.
1614379512
Their staff are friendly and knowledgeable and their promos make products more affordable. The check in process makes pick up quick and easy. This is definitely my favorite dispensary.
Jayce
1613165676
If it is busy, be cautious because the wait might be long. In my experience lately, they have improved the pickup experience and as long as you place an order online and check in online the pickup process is quite painless. Trulieve has some of the best concentrates for the price in the area as well as constant deals. I recommend everyone check them out.
Shaun C.
1612138087
This review is definitely long overdue! I have been coming to trulieve for over a year since I got my medical card, and it's always been my favorite place. All the people there are cool, but 1 person in particular always makes my visit that much more enjoyable, and that person's name is Dawn. Every time I come in there and she is working, I see her going out of her way to talk and engage with as many customers as she can while providing in my opinion the best service that I ever receive in any dispensary that I go in. She is always super professional, but at the same time she is so down-to-earth that she just makes the experience when I go in that much better. I wish that the people in every dispensary was as personable, professional, and fun as Dawn is. You have a great company asset in her!
Jessica F.
1611949126
I've always loved trulieve. They always do their best to help you out in anyway they can. Today my budtenders (Lynn, Leah and Gabby) they went above and beyond for me. I'm so grateful for that. Make sure next time you come in to ask for one of these amazing women. 🙂🙂
Bodi the B.
1609805629
Finally edibles! This location has it all. Plenty of parking. Handicap accommodation. Veterans %. Five minute wait time. Friendly environment. Very knowledgeable about the product. First time visiting this location. I'll definitely be back soon.
That D.
1609276433
I love trulieve but I cannot give 5 stars when literally any time I walk in/pickup I have to wait an hour. They need to hire more staff and get the process rolling more efficiently. No where else do I have to wait like this
Tricia G
1607037807
**UPDATE** FIVE STARS TO ONE!Original post- Up until now I had only dealt in deliveries with these guys. I was so excited that they opened in my hometown. I loved the layout. It felt professional and comfortable. They were so sweet to my service dog. It really made me feel comfortable and happy.Updated post-Unfortunately I am updating with a bad follow up. My last 3 experiences have been horrid. I ordered my product, they send me a message its been fulfilled by whomever, I show up and they put me in que, then call me while I'm in the parking lot to say theyre out. 3 times now. Getting my medication should not be this stressful. Id rather pay more money somewhere else than have a unicorn dangled in front of my face only to have my order given away to someone else!
Dustin B.
1604943361
Today I had the best experience @Trulieve in #Lakeland 🙂 Thanks to Miss #SweetTea
ryan J.
1603217430
Had an awesome first experience at this place. The facility is super nice and the staff is very friendly. Big shout out to Brad M. He was super knowledgeable and welcoming and he helped me figure out exactly what I wanted. I’ll be back for sure.
Paul a B.
1602414230
Trulieve is notorious for presenting quite of an assortment of flower and edibles, but have none in stock. Now they show a little heart that if you click on shows it as your wish list. Well that is about the size of it. A wish list. I will take my business elsewhere.Lakeland location is so slow. I always make my order online so I don't have to wait. Wrong, I always have to wait at least 20-30 minutes. I mean what are they doing back there? Good for them that they don't get paid by how many customers they process. I have pre-existing conditions and do not feel safe being in there that long. I'm done with them!
Ramon C.
1601487260
Excellent service provided by Aliciana on my most recent visit. However, all of their staff is extremely helpful and makes you feel welcomed. They usually have the best variety of flower stains when stocked and usually better quality flower than most others.
Jeff G.
1601046345
The Lakeland branch is Great! I was helped by many wonderful employees but wanted to give a shout out to Dimples, an amazing and caring employee who made my visit very pleasant. She went out of her way to take care of this Veteran! Well Done! You are a great credit to your team and company!! If you wanted to approach the boss for a raise young lady, just refer them to me!!!
William Graham I.
1600373280
Amazing experience, weed-tenders were extremely nice and knowledgeable and gave me some really good deals! I highly recommend giving Trulieve a visit, they have a SUPER-WIDE variety and will answer any questions you have. The addition of having an armed-guard made me feel extremely safe! I shall return and will recommend to friends and family!
Vance H.
1600282809
Great. Will definitely be back.
Marta T.
1599944095
Not sure why new locations are opening when they can’t supply flower to existing locations... not the first time they were completely out
Donene M.
1599868562
Excellent. Knowledgeable and helpful staff.
Katie B.
1599780345
Elaine is amazing I always love having her as my curator, she’s super knowledgeable and very nice. Always full of happy employees, never had a bad experience here.
Jonathan F.
1599361825
Not a Customer I am a security guard their
Tina I.
1599328146
Love this Location!! Staff is superb and soooo friendly. My favorite Trulieve in Florida.
Sean S.
1599257928
Def top in quality but always a lack of flower in evinings
Matt W.
1599254003
Very clean and professional. Great staff and easy process. Thanks!
Mr T.
1599004581
Best in town. Love their flower and team Lakeland is amazing 💨💯
Divine R.
1598399298
The employee dimples was definitely knowledgeable and fun to talk to
Amy V.
1597865275
They have a good selection and knowledgeable staff. Easy returns process. Wish the website had a symptom/effects checker that steered you toward the best fit for your needs and allowed you to place an order for it. Otherwise it is hit and miss for what is in stock. Have several options of what you want in mind, just in case they are out of stock.
Sammy D
1597092970
Love. Love. Love. Perfect customer service. Amazing product. So many strains and choices in the way to take them! Clean, quick and prompt. Best dispensary in Lakeland.
Tyler T.
1596469673
Bradley was awesome. He did everything he could to make it the best experience possible. My guest was a first time patient and he did a great job explaining everything from top to bottom.
John M.
1595786760
I really like this location. The staff is always friendly and helpful with plenty of knowledge of their products. Every time I come here it has been a positive experience. This is my favorite trulieve to visit.
Russell M.
1595524228
First, this review does not reflect upon the staff at this location. I am reviewing Trulieve in general. Every single time I tried to make an order at this location or any location it either does not go through or is incorrect. Then I have to call the call center to place my order. However, by the time that they actually answer the phone the sales are already gone. I have ordered on the computer and gotten a confirmation and then not gotten my order. Today I tried to call from 8:00 a.m. until 1:00 p.m. by the time I got someone on the phone the specials that I wanted were out. I also tried to order the same specials online. The website was down from 8:00 a.m. until now. It is still down and I cannot order online. The woman at customer service was very rude and could not help me with my problems. I am not trying to be one of those people but I have received horrible service from Trulieve. Since I have no way of reaching anyone with any authority at the call center, I have no choice but to leave this review on the local Trulieve. It would be nice if the corporate department could coordinate better with local stores. Also the call center needs to coordinate better with the stores. The website needs to be updated so that patients can obtain medicine in a timely manner. If we cannot we must go to other dispensaries. I hope that someone from corporate contacts me. This is getting downright ridiculous. I would recommend Trulieve because of the products but this is the worst customer service that I have experienced. Beware if you want to get medication on time and what you need.
Cordelia F.
1595435145
Thank you Frank Morrell for a great experience today. Also the protocols put forth by y’all were excellent. Helps patients feel safe. Well done!
Shane H.
1595122511
Customer service is amazing! I've never had a bad experience. Also good quality products. Concentrate and flower.
Kristen R.
1595095382
My favorite dispensary and the last time I went I had Dimples helping me in the show room and she was absolutely awesome, by far my favorite employee there! Thank you again for helping me out!
Caleb A.
1595032048
Great service. Prices are fair and the product is high quality
Mizzy L.
1592657759
You guys are requiring masks right.. love this location.... love your staff . EVEN MORE we LOVE SUNSHINE Cannabis
Derek B.
1588968063
I’m sure the product is great, but the customer service was mediocre at best. The receptionist at the front desk couldn’t pay attention long enough to complete a the new patient intake process and had to be told to complete the task versus chatting with the security guard who himself was more interested in a bag of spicy Cheetos and talking than being security. After a short wait, a very nice host welcomed me, introduced me to Trulieve, and took me to the back to shop. The gentleman in back didn’t seem to have much knowledge of his product, but was still nice. After my purchase, on my way out I noticed he’d given me some device piece instead of the pen I asked for. Upon immediate re entry, the process of trying to just swap out the simple mistake turned into a long drawn out wait.
Hazel M.
1588613917
I used to really love this place, but the employees began getting too comfortable with their clients. I was not only privy to hearing them talk poorly about this one gentlemen based on what he was wearing, but later that month they spoke poorly about me!! I will never come back here, and I urge people to just go to another location. There are so many to choose from, and no one should have to put up with that kind of literal drama.
J R.
1587749991
Knowledgeable, friendly, professional staff; staff is the BEST! However; I like only non-processed substances, so I only use flower. Flower has been in very limited supply, I relate it to the grocery store only having a couple of types of produce! Come on Trulieve get more consistent in your flower stocking practices!
Elliot S.
1587551247
I have been a MUV customer since I got my card, but after visiting Trulieve Lakeland, I plan to shop at Trulieve for the foreseeable future. The Dispensary is brand new and it has a wider selection of products, flower strains in particular.Staff is serious about social distancing but they try hard not to let it affect the user experience. Staff is nice, but could be a bit more knowledgeable. Prices are fair and they offer great coupons to first time customers. Definitely check it out!
J N.
1586971168
If I could give 0 stars I would! If it's all pickups, and people aren't supposed to be allowed to make changes to orders.... WHY WOULD IT TAKE SO LONG TO PROCESS EACH PERSON!? In and out simple as that...period. We all need medicine, some of us know what we want, and order ahead without expecting to be allowed to inconvenience everyone behind by adding more. Not to mention you have customers parking across the street in the library parking lot because it's moving SO slowly!!! Isn't company policy to NOT have employees taking up spots in the business parking lot?
Jason
1584152527
Very friendly staff. They were knowledgeable and able to answer my many questions. They offer a guarantee that couldn't be beat. Try it and if it doesn't work bring it back. I did just that and was given a credit in my account. Now I can find exactly what works without worrying about wasting money. Thank you so very much for all the help.
Person of I.
1583791784
They have a good crew, good products, and a decent veterans discount. I'm very happy with my purchases at this location.
William M.
1582850159
Maybe this product 'Ground Flower" is like the Wizard of Oz?...OR Is it like pulling teeth trying to get this rare as hens teeth ground flower? I finally got a text it was in and six minutes later I had an automated order confirming one quarter of the elusive product was waiting for me. I went to the store over 3 hours later and they told me that my order was never 'populated' in the system therefore there was none there for me and btw if you don't get a text saying it is there it is not a real order!After insisting for over 30 minutes by way of two managers I was able to pry one quarter of ground flower indica (not the sativa hybrid I ordered) from the managers 'personal' stock..(yea right)..this manager was heard cursing on a prior visit but hey..i walked out with an quarter of ground flower for $25 didn't I..? Good thing I did because here we are almost 12 hours later and no text confirming my order was ready..
Jesse F.
1582741208
Very nice atmosphere and friendly employees. Product is very good too. Dimples is helpful and has a great personality. Makes you feel like your at home. Very welcoming. J R
Joselyn M.
1581207951
Very clean establishment. Lots of parking. The staff was great. Friendly and efficient The lobby was very clean. Loved the person that attended me. Her name is Dimples and she was so kind. Love the atmosphere and energy. Thanks.
Tim G.
1580935503
All my visits have been a great experience. Just under 10 visits to the Lakeland store. Very Professional an Knowledgeable about the products. You always get the needed discounts an sometimes more. When you walk in with a certain amount you can spend. Tiff aka Blondie. Ryan Q. An all the others. They help you get your dollars worth. I can't say enough about the staff. To me the Best Trulieve out of all the stores.
Missy P.
1579313993
Totally would love to give a huge shout out for the SUNSHINE CANNABIS CREW... I tried the sunshine Cannabis ratio pen and I am more thenimpressed,has a great taste and really eaised off my nausea. .. really impressed with ALOT of the sunshine cannabis products.... loving it... great job truelieve for carrying some awesome stuff making you my one stop shop 😉
TRICIA G
1576288216
Up until now I had only dealt in deliveries with these guys. I was so excited that they opened in my hometown. I loved the layout. It felt professional and comfortable. They were so sweet to my service dog. It really made me feel comfortable and appreciated. Thanks guys for being on point!
Robin
1576089948
This location has easy access, fully staffed, large store, and decent parking. Staff was knowledgeable, and I only spent 20-30 minutes in store (wait, order and receive). Good inventory. Couldn't order online, I believe it isn't set up yet, should be soon.
