Stay away if you can, it’s the only Trulieve location like this I’ve been to. Always have you waiting here for no… reason. Ordered 1 item at 8am. Still processing when I arrive at 11am? Currently been in the lobby for 15 minutes, sure I’ll be here another 15+.read more
Please at least get people who are competent enough to admit their mistakes when knowing people are expecting you to… message them when they call you as it is your job to do so. I waited over an hour and half just to get 2 items and it wasn’t even packed or busy. Literally not hard to check to make sure you’ve messaged someone and even then. If you noticed that they never came up how about to send them a message again?!?! Thanks a lot as I have not ate all day and was ready to eat at night after this order but looks this is all I’m gonna get tonight for nutrition..read more
I had a great experience here, they had a great bud tender that helped me and I was “Gobbling” up the holiday specials!… Definitely recommend this place they also have a first time and second time discountread more
They cannot figure out how to serve customers under 20 minutes each. Today I had to walk out with a pick up order… placed. I was second in line at the opening of the store. But the express orders came in faster than they could serve the first 5 people there since open, so after 40 minutes I walked out. Everyone talks about how bad their service is and they won’t change it. Walk in time is an hour and half… That’s crazy since most others are under 10 minutes.read more
How this place has almost 5 stars is beyond me. The service is lacking and the prices are outrageous. I usually wait… 15-20 minutes for an express order, not to mention there is always an argument or rude custom in the lobby every time I go.read more
New chick with the grandma glasses who’s name tag says “her/him/she” needs better training. My mother is currently… going through cancer treatment and does not know the proper questions to ask, so I ask for her. Generally the guys answer me no problem even though I’m not the card holder. This visit yesterday, the “woman” (her name tag confused me) said “she” could not answer my questions. “She” suggested a pen, I asked why “she” suggest it. “She” couldn’t answer me 😂. So of course my mother had to repeat the question, and what do you know. “She” didn’t have an answer on why “she” recommended the higher priced pen. I usually enjoy going to this place with my mother and enjoy listening to the reps inform us on how the items in the shop can help relive her pain during these tough times. This visit was very uncomfortable, even the rep was shaking because “she” was uncomfortable with my questions, only because “she” didn’t have answers. I don’t need a detailed answer just have some legit reasons on why you recommend something. This 2 star is for the rep I was dealing with only, otherwise service at this shop is always satisfactory!read more
I had a great experience at this location.Friendly staff and Trulieve offers the best selection of high quality, high… potency flower found anywhere.Their customer service is phenomenal and they do everything possible to make sure that the customer is satisfied with their purchase.I HIGHLY recommend Trulieve to anyone.read more
This was my first experience with a dispensary, having just received my card. The staff was excellent; they answered… all my questions thoroughly, competently and adequately. I was very impressed and relieved. I will definitely go back.read more
Ken (pretty sure that’s his name but my bf says it is Kevin) was my weed specialist (I don’t know their official… titles). He was excellent, friendly but more importantly very knowledgeable. Gave me some great recommendations on dabs which I never tried before and now loveread more
Great products and great discount programs! Cannabis cures cancer. Marcia is my favorite Budtender and she studies the… science of the plant. Love her knowledge and compassion for her patients. Thank you.read more
Great staff, quality product and their return policy is amazing as I had a product that just didn’t work for me.… Courtney who works there is really knowledgeable and passionate about their products and will really help you get what you need that works for you. You were right about the 9lb hammer best sleep ever thank you !read more
As I do more and more business with them the more problems I end up having. The last 5 online orders I placed were… either not in stock, 6hr wait time for order fills, 1 hour lobby waits, and incorrect online stock. Not to mention a few weeks ago I tried their”delivery system” which ended up me waiting at my house for 8 hrs just for them not to even show up(No calls emails etc) .Grow healthy is a much better dispensary with much better products. Long term users know this.read more
As someone new to medical cannabis, I was very nervous the first time. the staff was accommodating and answered all my… questions, and I didn’t feel judged. 9/10 would recommend it!read more
P.S Edit: SHOP AT YOUR OWN RISK. I originally wrote this review to help out the employee with a contest Trulieve had… for their staff, but after the debacle I’ve experienced due to this visit, I’ve decided to change it.In a nutshell, they drew more from my allotment then I purchased. After discovering the issue I called to have it corrected. They said 24 – 48 hours to fix it, yet that was 5 days ago. Repeated calls revealed that they are waiting on the Lakeland dispensary to approve the correction. Avoid this location at all costs.The waits are usually too long compared to other dispensaries, but the deals are undeniable. Marisol helped me out today. She was very sweet and helpful. More staff like that make the waits more tolerableread more
The staff is always willing to take the time to answer questions about their products. Everyone I’ve dealt with is… professional and knowledgeable. I don’t mind if there’s a wait because I know they give everyone the individual care they need.read more
Thank you Lindsey.. It is always joyful going to this TruLieve because of you and everyone there.. Thank you.. God… bless us all..read more
Been coming here for about 3 months now and have always been treated with very well and the staff has been very helpful… in the wide selection they offer. John, was very kind and welcoming upon entering. Would definitely recommend for anyone looking for a great service dispensary.read more
Always a pleasant visit. Staff is great! Ashlee B. Was especially helpful with her knowledge of products and… understanding exactly what I was looking for. Only reason I give 4/5 stars is the mask mandate. Get with the times, that mask stuff is behind us. Otherwise it would be 5/5 stars.read more
I love coming to this Dispensary more than any other because of the amazing staff! Everyone is so friendly! One person… stuck out to me & that was Ashlee. She has the perfect customer service attitude and was very helpful!read more
Went in yesterday and had a wonderful time with two lovely ladies Ms Ashlee B and Ms Lynn, It was my first time and… they both were so helpful. As Ms Lynn would ring me up Ms Ashlee was running around the store finding me everything I asked! They make a wonderful team!!! I will 10\10 recommend coming here!!read more
I was helped by a wonderful woman named Ashlee B. She is so funny and sweet. She was very kind to me, and very helpful… as well. 10/10 would recommend seeing her for service. My encounter with her made my day!read more
This store is always so friendly and helpful! Every time I place an order I am in and out in what feels like 10 mins!… Lindsey is my favorite she is always suggesting new product and advising me on what would work best for me! She is always giving someone a compliment and just seems like she loves her job! I’ll always come to this location!read more
This is my second visit. Cortni was extremely helpful and knowledgeable. I had seen many different items online and had… tons of questions and they answered every single one of them. Will definitely return and recommend.read more
This place has a great selection of products and the staff is great. They are always willing to help find whatever it… is you need. I was in there yesterday and Marisol was so helpful. She went out of her way to look to find exactly what I was looking for. Great service with a smile. They are also the only dispensary that I know of that has a return policy if you are in any way dissatisfied with a product.read more
First time and have to say the staff is great and very welcoming. Marisol did an amazing job helping me and explaining… the products. No complaints, definitely going back.read more
Don’t waste your time, the company promotes deals and this location doesn’t stand by them. Everytime my husband comes… in for a deal or promotion it’s always pushed back when it’s literally being sent out to customers. Their employees don’t have any clue of what they are doing. Best locations are winter haven and Davenport 👌🏻read more
Absolutely phenomenal service!!! I had a delivery that I switched to a pick up order— however, the delivery still came… to the house & I wasn’t home. When I came to the store (because I still needed to pick up regardless) my order was not at the store due to it still being in the delivery car! My bud tender was extremely helpful (I wish I could remember his name) & attempted to still give me what I had ordered. They only had one in stock & another bud tender Abby was so incredible she gave me one of her personal jars just for the inconvenience!! Wow!!! That goes so much deeper than good customer service— it was truly a blessing! Thank you guys so much for all your help!! Stay blessed; much love & light to you all!!read more
Great staff and atmosphere. Bre had awesome customer service. Very knowledgable and patient and took time to inform me… on my product. Will highly recommend others!read more
The tattooed girl in the back needs to learn how to deal with people better! I have never had issues getting my… medication until today with her. I understand they have a hard time finding help, however I am sure they could find better.read more
NEVER have accurate products on the website. Percentages are always wrong. Price is always wrong. Never accurate follow… the wait-list and they are trying to refuse service with no mask even though FL doesn’t require and I’m vaxed. I’ll gladly take my money elsewhere.read more
Went into Trulieve almost at closing time and Brittany hooked me up! She was very courteous and knowledgeable about… everything in the store and made sure I had everything I needed! I appreciate themread more
Friendly service! Really appreciated this Trulieve. Easy to find, in and out with in 10mins. Will go back 100%
Thanks to all truelieve employee’s for your hard work. For providing a great experience and relaxed atmosphere. … Feeling safe and cared for .read more
Great staff. The lobby was crowded but they got me right in when I told them my ice cream and popsicles were… melting.Thanks you guys. Your are true life savers.read more
I had a new patient appointment and Travis helped me out. Everyone there was very nice and tried to get the wait time… down as much as possible. Travis was knowledgeable about every product and suggested things that would be beneficial for me. Can’t wait to come back.read more
Always a great experience when I visit. Taylor is the sweetest and is very knowledgeable & helpful in helping me make… decisions. Definitely recommend her 💜read more
Trulieve has a new truliever! From the moment I walked in to my departure I was treated with kindness and… consideration. Once I was called to the product room, Allie patiently assisted me with my purchases and explained the process and each product. She and the entire staff were highly knowledgeable and professional, offering suggestions and even explaining all of the discounts for which I qualified. I look forward to returning and referring others to this location.read more
They have good deals and good quality, however, every single time I go in they are out of everything. I was even told… by one of the bud tenders that they don’t put most of their product online because they want people to come into the store. I use to do RSO regularly until I went in 3 weeks in a row and they didn’t have anything. No one is very knowledgeable when it comes to substituting things either. I waited 20 min for them to run around the entire store asking each and every person how to use something. Not very creditable.read more
I enjoyed my shopping trip to Trulieve. It is probably some of the best flower that I’ve seen in any dispensary i. FL.… Some bud was topping out at 28%. It’s all. It’s also a little bit more expensive. Or expensive. They do not have tier 1, 2 or 3 levels. Probably not the place to go if you’re on a budget but if you’re looking for great product they got it they got itread more
I absolutely LOVE Trulieve!!!!! This particular location is my non-stop go to place. They always seem to have a great… selection. And lets just say the staff is absolutely amazing. They are knowledgeable in their products and treat you with the respect you should receive as a VALUED Customer. But overall I am NEVER DISAPPOINTED in any of the products I purchase.MUCH LOVE!!!Now start accepting Crypto for payments!!!read more
I was there today and helped by Malibu/Brad. He was extremely nice and friendly. He went out of his way to help and… his service is excellent. Very helpful with recommendations. A great experience. Love this dispensary.read more
I was there last week, and was greeted, and helped by “Malibu.” He is very knowledgeable about the many different… strains, and what each is good for. He has a fantastic personality, and was very friendly. I had never been to Truelieve before, and because of my experience with “Malibu-Brad,” I will definitely be back……..soon.read more
Excellent experience. Lindsay went above and beyond to help me find which product I would like best. She took her time… and answered all my questions. The staff here is very helpful and friendly.read more
This is my delivery store. they’re awesomeAlways out the next day after I calling in order.Trulieve productshave… made my Life so much betterKeep up the great services you providePeace Love and Cannabisread more
Their staff are friendly and knowledgeable and their promos make products more affordable. The check in process makes… pick up quick and easy. This is definitely my favorite dispensary.read more
If it is busy, be cautious because the wait might be long. In my experience lately, they have improved the pickup… experience and as long as you place an order online and check in online the pickup process is quite painless. Trulieve has some of the best concentrates for the price in the area as well as constant deals. I recommend everyone check them out.read more
This review is definitely long overdue! I have been coming to trulieve for over a year since I got my medical card, and… it’s always been my favorite place. All the people there are cool, but 1 person in particular always makes my visit that much more enjoyable, and that person’s name is Dawn. Every time I come in there and she is working, I see her going out of her way to talk and engage with as many customers as she can while providing in my opinion the best service that I ever receive in any dispensary that I go in. She is always super professional, but at the same time she is so down-to-earth that she just makes the experience when I go in that much better. I wish that the people in every dispensary was as personable, professional, and fun as Dawn is. You have a great company asset in her!read more
I’ve always loved trulieve. They always do their best to help you out in anyway they can. Today my budtenders (Lynn,… Leah and Gabby) they went above and beyond for me. I’m so grateful for that. Make sure next time you come in to ask for one of these amazing women. 🙂🙂read more
Finally edibles! This location has it all. Plenty of parking. Handicap accommodation. Veterans %. Five minute wait… time. Friendly environment. Very knowledgeable about the product. First time visiting this location. I’ll definitely be back soon.read more
I love trulieve but I cannot give 5 stars when literally any time I walk in/pickup I have to wait an hour. They need to… hire more staff and get the process rolling more efficiently. No where else do I have to wait like thisread more
**UPDATE** FIVE STARS TO ONE!Original post- Up until now I had only dealt in deliveries with these guys. I was so… excited that they opened in my hometown. I loved the layout. It felt professional and comfortable. They were so sweet to my service dog. It really made me feel comfortable and happy.Updated post-Unfortunately I am updating with a bad follow up. My last 3 experiences have been horrid. I ordered my product, they send me a message its been fulfilled by whomever, I show up and they put me in que, then call me while I’m in the parking lot to say theyre out. 3 times now. Getting my medication should not be this stressful. Id rather pay more money somewhere else than have a unicorn dangled in front of my face only to have my order given away to someone else!read more
Today I had the best experience @Trulieve in #Lakeland 🙂 Thanks to Miss #SweetTea
Had an awesome first experience at this place. The facility is super nice and the staff is very friendly. Big shout out… to Brad M. He was super knowledgeable and welcoming and he helped me figure out exactly what I wanted. I’ll be back for sure.read more
Trulieve is notorious for presenting quite of an assortment of flower and edibles, but have none in stock. Now they… show a little heart that if you click on shows it as your wish list. Well that is about the size of it. A wish list. I will take my business elsewhere.Lakeland location is so slow. I always make my order online so I don’t have to wait. Wrong, I always have to wait at least 20-30 minutes. I mean what are they doing back there? Good for them that they don’t get paid by how many customers they process. I have pre-existing conditions and do not feel safe being in there that long. I’m done with them!read more
Excellent service provided by Aliciana on my most recent visit. However, all of their staff is extremely helpful and… makes you feel welcomed. They usually have the best variety of flower stains when stocked and usually better quality flower than most others.read more
The Lakeland branch is Great! I was helped by many wonderful employees but wanted to give a shout out to Dimples, an… amazing and caring employee who made my visit very pleasant. She went out of her way to take care of this Veteran! Well Done! You are a great credit to your team and company!! If you wanted to approach the boss for a raise young lady, just refer them to me!!!read more
Amazing experience, weed-tenders were extremely nice and knowledgeable and gave me some really good deals! I highly… recommend giving Trulieve a visit, they have a SUPER-WIDE variety and will answer any questions you have. The addition of having an armed-guard made me feel extremely safe! I shall return and will recommend to friends and family!read more
Great. Will definitely be back.
Not sure why new locations are opening when they can’t supply flower to existing locations… not the first time they… were completely outread more
Excellent. Knowledgeable and helpful staff.
Elaine is amazing I always love having her as my curator, she’s super knowledgeable and very nice. Always full of happy… employees, never had a bad experience here.read more
Not a Customer I am a security guard their
Love this Location!! Staff is superb and soooo friendly. My favorite Trulieve in Florida.
Def top in quality but always a lack of flower in evinings
Very clean and professional. Great staff and easy process. Thanks!
Best in town. Love their flower and team Lakeland is amazing 💨💯
The employee dimples was definitely knowledgeable and fun to talk to
They have a good selection and knowledgeable staff. Easy returns process. Wish the website had a symptom/effects… checker that steered you toward the best fit for your needs and allowed you to place an order for it. Otherwise it is hit and miss for what is in stock. Have several options of what you want in mind, just in case they are out of stock.read more
Love. Love. Love. Perfect customer service. Amazing product. So many strains and choices in the way to take them! … Clean, quick and prompt. Best dispensary in Lakeland.read more
Bradley was awesome. He did everything he could to make it the best experience possible. My guest was a first time… patient and he did a great job explaining everything from top to bottom.read more
I really like this location. The staff is always friendly and helpful with plenty of knowledge of their products. Every… time I come here it has been a positive experience. This is my favorite trulieve to visit.read more
First, this review does not reflect upon the staff at this location. I am reviewing Trulieve in general. Every single… time I tried to make an order at this location or any location it either does not go through or is incorrect. Then I have to call the call center to place my order. However, by the time that they actually answer the phone the sales are already gone. I have ordered on the computer and gotten a confirmation and then not gotten my order. Today I tried to call from 8:00 a.m. until 1:00 p.m. by the time I got someone on the phone the specials that I wanted were out. I also tried to order the same specials online. The website was down from 8:00 a.m. until now. It is still down and I cannot order online. The woman at customer service was very rude and could not help me with my problems. I am not trying to be one of those people but I have received horrible service from Trulieve. Since I have no way of reaching anyone with any authority at the call center, I have no choice but to leave this review on the local Trulieve. It would be nice if the corporate department could coordinate better with local stores. Also the call center needs to coordinate better with the stores. The website needs to be updated so that patients can obtain medicine in a timely manner. If we cannot we must go to other dispensaries. I hope that someone from corporate contacts me. This is getting downright ridiculous. I would recommend Trulieve because of the products but this is the worst customer service that I have experienced. Beware if you want to get medication on time and what you need.read more
Thank you Frank Morrell for a great experience today. Also the protocols put forth by y’all were excellent. Helps… patients feel safe. Well done!read more
Customer service is amazing! I’ve never had a bad experience. Also good quality products. Concentrate and flower.
My favorite dispensary and the last time I went I had Dimples helping me in the show room and she was absolutely… awesome, by far my favorite employee there! Thank you again for helping me out!read more
Great service. Prices are fair and the product is high quality
You guys are requiring masks right.. love this location…. love your staff . EVEN MORE we LOVE SUNSHINE Cannabis
I’m sure the product is great, but the customer service was mediocre at best. The receptionist at the front desk… couldn’t pay attention long enough to complete a the new patient intake process and had to be told to complete the task versus chatting with the security guard who himself was more interested in a bag of spicy Cheetos and talking than being security. After a short wait, a very nice host welcomed me, introduced me to Trulieve, and took me to the back to shop. The gentleman in back didn’t seem to have much knowledge of his product, but was still nice. After my purchase, on my way out I noticed he’d given me some device piece instead of the pen I asked for. Upon immediate re entry, the process of trying to just swap out the simple mistake turned into a long drawn out wait.read more
I used to really love this place, but the employees began getting too comfortable with their clients. I was not only… privy to hearing them talk poorly about this one gentlemen based on what he was wearing, but later that month they spoke poorly about me!! I will never come back here, and I urge people to just go to another location. There are so many to choose from, and no one should have to put up with that kind of literal drama.read more
Knowledgeable, friendly, professional staff; staff is the BEST! However; I like only non-processed substances, so I… only use flower. Flower has been in very limited supply, I relate it to the grocery store only having a couple of types of produce! Come on Trulieve get more consistent in your flower stocking practices!read more
I have been a MUV customer since I got my card, but after visiting Trulieve Lakeland, I plan to shop at Trulieve for… the foreseeable future. The Dispensary is brand new and it has a wider selection of products, flower strains in particular.Staff is serious about social distancing but they try hard not to let it affect the user experience. Staff is nice, but could be a bit more knowledgeable. Prices are fair and they offer great coupons to first time customers. Definitely check it out!read more
If I could give 0 stars I would! If it’s all pickups, and people aren’t supposed to be allowed to make changes to… orders…. WHY WOULD IT TAKE SO LONG TO PROCESS EACH PERSON!? In and out simple as that…period. We all need medicine, some of us know what we want, and order ahead without expecting to be allowed to inconvenience everyone behind by adding more. Not to mention you have customers parking across the street in the library parking lot because it’s moving SO slowly!!! Isn’t company policy to NOT have employees taking up spots in the business parking lot?read more
Very friendly staff. They were knowledgeable and able to answer my many questions. They offer a guarantee that couldn’t… be beat. Try it and if it doesn’t work bring it back. I did just that and was given a credit in my account. Now I can find exactly what works without worrying about wasting money. Thank you so very much for all the help.read more
They have a good crew, good products, and a decent veterans discount. I’m very happy with my purchases at this location.
Maybe this product ‘Ground Flower” is like the Wizard of Oz?…OR Is it like pulling teeth trying to get this rare as… hens teeth ground flower? I finally got a text it was in and six minutes later I had an automated order confirming one quarter of the elusive product was waiting for me. I went to the store over 3 hours later and they told me that my order was never ‘populated’ in the system therefore there was none there for me and btw if you don’t get a text saying it is there it is not a real order!After insisting for over 30 minutes by way of two managers I was able to pry one quarter of ground flower indica (not the sativa hybrid I ordered) from the managers ‘personal’ stock..(yea right)..this manager was heard cursing on a prior visit but hey..i walked out with an quarter of ground flower for $25 didn’t I..? Good thing I did because here we are almost 12 hours later and no text confirming my order was ready..read more
Very nice atmosphere and friendly employees. Product is very good too. Dimples is helpful and has a great personality.… Makes you feel like your at home. Very welcoming. J Rread more
Very clean establishment. Lots of parking. The staff was great. Friendly and efficient The lobby was very clean. Loved… the person that attended me. Her name is Dimples and she was so kind. Love the atmosphere and energy. Thanks.read more
All my visits have been a great experience. Just under 10 visits to the Lakeland store. Very Professional an… Knowledgeable about the products. You always get the needed discounts an sometimes more. When you walk in with a certain amount you can spend. Tiff aka Blondie. Ryan Q. An all the others. They help you get your dollars worth. I can’t say enough about the staff. To me the Best Trulieve out of all the stores.read more
Totally would love to give a huge shout out for the SUNSHINE CANNABIS CREW… I tried the sunshine Cannabis ratio pen… and I am more thenimpressed,has a great taste and really eaised off my nausea. .. really impressed with ALOT of the sunshine cannabis products…. loving it… great job truelieve for carrying some awesome stuff making you my one stop shop 😉read more
Up until now I had only dealt in deliveries with these guys. I was so excited that they opened in my hometown. I loved… the layout. It felt professional and comfortable. They were so sweet to my service dog. It really made me feel comfortable and appreciated. Thanks guys for being on point!read more
This location has easy access, fully staffed, large store, and decent parking. Staff was knowledgeable, and I only… spent 20-30 minutes in store (wait, order and receive). Good inventory. Couldn’t order online, I believe it isn’t set up yet, should be soon.read more