I live down the street and have been coming to this location since June, every single week. The wait times have always been 15 minutes + . The wait times have increased to 30 minutes +, even for express orders. After waiting 30 minutes multiple times I've decided to shop anywhere else but here. Curaleaf never has lines, better prices, and the qaulity is better. I rather spend my money at businesses in our town but I have to look elsewhere now.
Some time ago i left a review about wait times at Truelieve. How they are so slow especially at Leesburg. I guess they read these reviews and make notes that the employees can read? Cause the last time i went there(and that will be my last time) there was only one person ahead of me. I waited 10 minutes for them to make a purchase. They came out and left, with me siting there alone waiting my turn. I waited another 8 minutes i was timeing my visit. They then said with a smile i could go in. When i got to the back there were 3 budtenders at stations. Laughing and something seemed to amuse them? I picked up my order and left without incident. I was just making observations. The vibe sucked i waited 18 minutes in total. I never had any type of incident at Truelieve with any staff. Never returned any product or was never told not to return to thier store. I just decided on my own that the service is lacking, the items are over priced and the quality is just okay. I go an hour out of my way to Ocala and Jungle Boys where i am treated better and the quality is vastly better. Even though Truelieve is 1 mile away. I may shop at Truelieve one day but never at Leesburg. That staff is poor.
Took a neighbor with as my pain level was not tolerable. Since they were from out of state, they were impressed with Heaven's sweet disposition and her professionalism. Nice store!
I love this store everyone always has the right attitude. If there is a problem it is always remedied quickly, promptly, and without condemnation. Had similar situation in Orange city fl and they really do not handle things well ugh. So I'm coming to Leesburg Trulieve Friday and you better know I'm stocking up.
You go there staff is rude. You put in an express order for nothing cause it does not matter they see you when they feel like it. Put online order and still get seen super late. One Trulieve that’s a joke. Just call it see you when we feel like it cause that’s what it is only deal with that at Leesburg. You guys can’t care about customers cause it’s a consistent occurrence. Stop lying about express!!!!!
Prices are a bit higher than Fluent, but this one is easier to get to because of the traffic on 27 towards lady lake.
In and out with quality flower and concentrate in about 20 minutes with no wait time or fuss. Staff has never been unfriendly and those that say they are have likely instigated an argument in the first place.
If you like waiting. This is the store for you. Long waits for no reason. Poor customer service all the way around.
DEB!!! IS AMAZING!!!SHES ALWAYS WILLING TO HELP AND GO ABOVE AND BEYOND!! Anddd she's a Gemini!! HAPPY HAPPY BIRTHDAY!! 🎂❤️
This Trulieve, double charge me on May 16 and refuses to give me a refund. Now I must report them as fraud and get a new bank card. Be careful shopping here if you don’t want to lose your hard earned money.
Melinda is always welcoming with a smile and a speedy check in. The team there is great and always helpful. Taco was my budtender today 👍 always a good experience at the Leesburg store.
The service is great. People are hella friendly and knowledgeable. The only problem I have is the online ordering process. I have placed orders before opening hours and I don't get a confirmation for pick up until near closing. Sometimes after putting in an order hours later, I get a call saying what I order is no longer in stock. Just be more attentive of the online orders please.
Waited in store for 30 minutes after placing an online order to be told that my 15 dollar order was really 23 dollars when I was short they told me have a nice day and to leave I will never shop here again jungle boys has way better quality for the same prices and they won't ever send you away empty handed after waiting so long in 5 pm traffic thanks for nothing trulieve.
The whole staff is fabulous. They always know exactly what I'm looking for and keeps me updated on all the sales they have happening. Very professional and courteous staff. Shout out to Gina, Demetrius and Taco for always cracking me up every time I come in,you guys are the MVPS!
Very informative and helpful. Staff is so friendly. They helped guide me on what is what. What helps for certain conditions. It really is a good place to go. Very clean, prompt, good prices. Rate them as excellent all the way around
Love the team here. Taco and Kyle are great dudes and have been accommodating and knowledgeable in dispensing for me. I appreciate you guys.Also, they participated in a school supplies drive for the local school district and library. Big fan of that kinda stuff.
Shannon is the best! Very kind and thankful she's a Manger. If you ever have a problem...she will do everything she can to make things right! Also an awesome security lady...her name is Chris...very helpful
Renita was extremely helpful in explaining & answering our questions. I felt well taken care of by her. After almost 2 yrs, we finally found someone we could trust. Also the manager was great. We had a problem with the accessory & she solved it immediately. We are very grateful.
They Leesburg facility was extremely clean.Before the door can even shut behind me I was greeted by a wonderful staff member.All of the staff members were extremely patient, helpful, and friendly.The young lady that assisted me (Renita) was just an angel!
What kind of rude individual do you have working at your front desk? The budtender put in the wrong item after waiting 40 minutes and driving home and realizing.I drove back asked to be prioritized in line due to their mistake she told me to sit down and wait another 40 minutes. I asked to speak to a manager she said there was none, this place is pathetic... I will never come back here again.
Everyone has their good days and their bad, just like any Company. It’s all about how you respond on the bad days, that show your TruCharacter. The great people at the Leesburg were able to help me when there was a mixup and saved my Thanksgiving…. Don’t know if I would have been able to handle my in-laws without that ground flower🥰
Their staff is very cool. Great group of people and they have a great selection of products. Would have been happier with better free swag, but it is what it is. I really like the New Leesburg location ☺
Trulieve is always a great experience, very professional and very knowledgeable. Prompt service and affordable products are always a good time
Love this location!!! The employees are AMAZING and INCREDIBLY HELPFUL. The product has not let me down yet.
I went to the new Leesburg location recently and everyone there were great! My consultant was Parker and his knowledge and professionalism was very impressive. He answered all my questions and made some great suggestions which resulted in a higher sale and definitely worth it! I highly recommend asking for Parker on your next visit to this great dispensary!
Awesome selection primetime nuggets of marijuana that have been grown properly and not in a sea of green/ forced the veg/ the Nuggets to come out the size of a nickel.
Stopped in to the new Leesburg Trulieve. Nice shop! I was helped by Tyler today, and hedid a great job. Product selection and the amount of choices were phenomenal. Service was great!Nice job Leesburg TL!
Reguardless of if this trulieve has only been open for about a week and a half now this is by far my favorite trulieve .It was so welcoming and inviting and the pc’s were so helpful and the manager of that store i met on grand opening was so personable you can see that he cares about what he does and the people he works with I love trulieve as a whole and I will be coming back to this one .
Usually go to Lady Lake or Clermont, decided to try the new Leesburg location!! Absolutely wonderful!!! I highly recommend them and will be back!!! TYLER and HEAVEN were phenomenal!!! Definitely recommend them!
Long Time Trulieve customer. Really impressed with New location. Staff did a Really good job on Opening day..