I was on vacation and had to pick up a few things, the customer service here was amazing. I was told about some products on the half off shelf and added to my order. Definitely would recommend to anyone!
This and the Longwood location are my favorites. Really awesome and chill staff who are always down for researching things for you. I have a rare medical condition and have specific parameters that I have to keep in mind. Everyone’s always extremely nice and accommodating. Front desk and security are extremely nice! Highly recommend!
Mr Ron and the fantastic Ashley are always so awesome. Makes the day enjoyable when we start with our amazing products and great people working for trulieve. The store is always clean and everyone is just so nice! Love this location! Recommend 10 out of 10 times!
Trulieve north is Amazing! The customer service there is outstanding. Ashley at the front always gives great recommendations, and Anthony along with his staff do a great job at making sure everyone is taken care of. Highly recommend!
This is my favorite location. Staff is knowledgeable, polite and educated. I would recommend this location to everyone. Customer service is amazing! Any questions ask for Ashley G she’s the bomb!
Lynda S. works in delivery and she goes the extra mile and then some! I felt as if I had a personally curated experience when a simple order issue turned into the best customer service experience of a lifetime! Seriously. Overall, this location is fantastic! Friendly service, great selections, and the staff always tries to help you find a better discount or let you know of a product that may better suit your needs. Not to mention, the product is top tier for the area.
This is by far the best Trulieve I have been to since having my medical card.The staff here are really friendly and work with you to make sure you’re good. Even though it can get REALLY busy. The wait is never too wild when I go in and check out is usually a breeze.I usually get flower and haven’t really been too disappointed. Even it isn’t the greatest, it at least hits nice. Never anything premie. I have to try the top shelf before updating to a 5 star review but so far this has been my go to spot.
Ashley is so informative when you come in for your appoinment she always make you feel so welcome.She remembers you by name she is more then willing to help out with explaining products, and how they work. She even helped me unlock my online account thats been locked a year. 5 Stars for Ashley keep up the good work.
We were recently new to this as my daughter just received her approval to go here. The place is clean and the process is professionally done. The only complaint I have is that there are rules you must follow when you are purchasing. A suggestion … give new clients a list of the rules prior to going in to purchase. There has been two times that we did something (I asked about pricing) and We were reprimanded in a not so friendly way. Educate your patients and don’t get mad at us when we don’t know the rules ahead of time. We simply didn’t know . Other than that. It’s been a great experience and I’m so glad my daughter gets the help she needs .
This is my neighborhood go to Trulieve spot. when i walk in the employees know my name, they are always in good positive spirits. Ashley always is on point and she has the best advice and knows all the products which is very helpful when you dont know what to grab. This location is always clean and security is tight , thanks trulieve.
I visited this location, I frequent here a lot. I am always pleased with their flower. However today I wasn’t too thrilled with the selection. I chose the one the spoke to me the best. The employee told me it’s not worth it. She also said the hybrid doesn’t make you as sleepy as the pineapple upside down cake I know that pineapple upside down cake is a sativa, I was confused I decided to go somewhere else. Luckily I did because Fluent had a better selection and the price was less than half.. Thank you for your honesty it payed off.
Walking in takes a while, so be patient. Parking lot looks crowded but apparently a lot of employee cars. Budtender and all employees were very helpful and friendly.
I have no complaints about this place. Its great. The employees are really nice. I don’t feel uncomfortable when entering. They don’t force anything on you. I would most definitely recommend.
Had everything I wanted took a little longer than expected with the amount of people there should not have taken so long there seamed to be a lot of talking amongst co workers not really a lot getting done but like I said the had everything I wanted which in Jax beach that’s don’t happen unless I are there when they open . Love the white buffalo 🐃 one of my favorites
Slowest dispensary. 25-45 minutes waiting for a pick up order every time I come here. So sorry to call this place my closest dispensary. I’d rather drive the half hour and get faster service elsewhere . Unbelievable.
The employees at this establishment do an excellent job at describing what their products are, wait times are very reasonable, and each area is very spacious. My only complaint is parking, however when I go during certain hours of the day the parking isn’t too bad.
Quick service, got right in. Parking lot looks crowded but apparently a lot of employee cars. Budtender and all employees were very helpful and patient.
The employees at this establishment do an excellent job at describing what their products are, wait times are very reasonable, and each area is very spacious. My only complaint is parking, however when I go during certain hours of the day the parking isn’t too bad.
Alysha is AMAZING, OUTSTANDING, BUBBLY, and very HELPFUL.Never a dull moment with her.She’s fast, efficient, and very knowledgeable about EVERYTHING ❤️❤️❤️❤️
The staff always makes it feel welcoming and everyone is more than ready to help customers in any way they need. The knowledge of the staff is consistently impressive no matter who you speak with so I never leave without learning something! This is the best Trulieve location around!
Trulieve is the BEST dispensary. Large selection of medicinal mj and has MANY daily specials . Quality flowers and products. Very professional and knowledgeable staff. Great delivery service.
Awesome staff, nervous because it was busy but they were super quick, and efficient. Thanks to Liz up front for the warm hello, Jacob who filled my online order (which I only made as I was walking up) and brad who took care of me at the register and gave me a great heads up on some options I’ll probably drive the extra 25 minutes to come to this dispensary.
Great flower selection and they’ve got chocolate chip cookies infused with Cannabis. These cookies taste like an adult chips ahoy, and they are 10 mg per cookie.
Everyone one here is friendly. Andres has helped me more than once and he’s been very good at steering me towards a solid choice when I wasn’t certain. Knowledgeable and friendly, thanks man!
Used to be one of the best around until other places like MUV started popping up with better customer service and products. My biggest problem with Trulieve is that they are not consistent. I’ve had issues with my last 8 orders…one time I just walked out and left everything on the counter I was so disappointed. Trulieve will always have a place in my heart as it was my first dispensary but do yourself a favor and skip it and give places like MUV, Grow Healthy, and Fluent a try…I promise you won’t be disappointed!!!
Always an issue. They never have the inventory in stock. Three separate times I’ve waited hours for my pick up order only to be told they’re sold out. They have fancy names but the flower is mid at best. Specifically north Orlando location.
Trulieve hooked me in from the very first visit over a year ago, but this location specifically goes above and beyond like no other. Luis was SO helpful, SO friendly, SO knowledgeable, And such a pleasure to chat to! He taught me more about the actual medical facts in 5 minutes than…any of the 3 pot docs I’ve had. His coworkers were also awesome, but Luis made my whole week and just really was outstanding in every way. Honestly all the staff here are so nice, plus always well stocked / lots of varieties 😍 thank you Luis / TL!!!
07/10/2021-A huge shout out to Tori & Zach for taking great care of me! I had an issue with my order & had to drive back to the store. I was expecting a hard time…I was so WRONG! They handled it beautifully. Now that is customer service!! I am now a loyal customer of Trulieve. Thanks so much you guys!!JoyceVery helpful and their products are great! Parking is a challenge. The edibles are good too!
I absolutely love this place!! I was lucky enough to get a guy named Luis who went above and beyond when explaining everything to me. I’m still new to this and the fact that he took his time and didn’t rush me, spoke volumes on his work ethic/ character!! Much respect, THANK YOU LUIS!!!
Holy cow love budtender Taylor B!!! I have been lucky enough to get her 3 times & every time with a great smile! Super informative, & friendly. Definitely going to be requesting her from now on! 🙂
I received such great service today from Taylor B and Curtis. They were patient and explained the types of products that I was interested in. They made me feel very comfortable and even told me about the Sunday senior discount! Excellent service!!!
Easily the best location in the greater Orlando area. All of the employees are very polite and down to earth. It’s nice getting to talk to them during checkout and get their perspectives. Shoutout to Ansel, Matt and Dakota for always being extremely consistent. You make my trips to Trulieve that much less stressful! Thanks, TL!!
I’ve had my medical card for over a year now. Trulieve is still one of the only places who refuse to show their patients what the THC % is. When you ask them about this they just give you some bs corporate answer about how the THC % can range per batch. AKA they are shady and don’t tell you for a reason. Also pay attention to their concentrates, you’ll notice a good amount of them taste exactly the same and have the same exact effect. DO NOT TRUST THEM THEY ONLY WANT YOUR MONEY
I love Trulieve Orlando North Location. It’s close and convenient to my home and they usually have what I am looking for in stock. Its best to order online at this location because it can get super busy and parking is extremely limited!!
My go-to dispensary. They have an awesome rewards system that saves me so much money!! Also they have great new patient incentives. The only reason it’s not 5 stars is because it can get really busy and take forever but other than that everyone is nice and friendly. I’m here at least once a week.
The staff is always so kind, pleasant, and helpful! They are always looking to ensure each customer enjoys their experience. The delivery service is also convenient and quick! Love this place.
This location is A+ the staff go above and beyond to help meet all your needs. This Trulieve location is by far worth the hour drive. Linda was great help over the phone before I even arrived. Shockingly impressed at how this location is ran. Take the time to check out this Trulieve. Between the large variety of in stock items to the courtesy and knowledgeable staff you can’t go wrong here! Thank you Trulieve Orlando, Ansee, and Linda for a wonderful experience!
Taylor B. assisted my latest order. Lovely experience with her as always cause Taylor is so sweet. Even discussed our transition from flower to concentrates🤩 feeling so much healthier!!
I absolutely Love this location. I have been coming here for a while. Recently I came in and had Tori! She was such a delight. She is so knowledgeable. While we were talking she was suggesting a strain and pulled one of her coworkers aside to get her opinion on it. It was Rachel! I have been coming in to see Rachel for a while. We had an awesome conversation on terpines and effects. I felt so taken care of and both of them answered all of my questions! Thank you Tori and Rachel! I will be back soon and request you!
Taylor B was amazing. I went to the North Orlando Trulieve today (Orange Blossom Trl) for the first time. I used to go to Clermont before today. I’ll be making the drive from now on. She was so personable and just made my experience easy and smooth. She’s knowledgeable, friendly and inviting. Definitely went the extra mile & deserves recognition! If you need medical marijuana, visit this store and ask for her!
Completely packed. Placed order online yesterday morning, still not available. Always out of stock and 35 min wait time in lobby. Find a better dispensary. This place is having problems.
As far as shops like these go, in this current setup that FL has developed, it’s not a bad experience, not the absolute best, definitely not the worst with how many shops we have been to in the Orlando area. Personally, no store here can compare with how well ones in CO or CA handle things, do business are set up and the limited stock they carry..but what can one do. At least we are in a state more free than others to get access to medical cannabis, even though it should be recreational and we should have the right to grow our own. Anyways, the store is clean, the local prices are certainly comparable and competitive, the staff is friendly and mostly knowledgeable. The location, well, sucks and I would not feel all that safe going here after dark, as the lighting almost begs to be jacked on your walk back to your car.. no security, busy street, no lights, didn’t see any external cameras. Not the best setup. Better prices and selection than MedMen ever had but really, was like going to Curaleaf in a worse location. Oh, and they did not have the strain in stock that we were looking for, that was disappointing.Again, nothing truly bad but nothing special.
This location is 2 miles from my home! I used to love that it was so easy. The employees have always been very pleasant!My problems started when I went to online ordering. The first few times went fairly well although waiting almost an hour to pick up the orders having received notice they were ready did seem to defeat the purpose of online ordering. My last 2 orders were my last straw! I put in larger orders so I can minimize the trips I have to take. These orders run on average $600 but are within my limits.The last 2 orders went identically into no where! The order I put in around February 10th is still processing! You mean you haven’t got a single item? In 3 weeks you didn’t get anything? Really!I have never received any communication from Trulieve regarding these orders! None! What kind of a “pharmacy doesn’t fill orders or at least notify the customer? This store has lost my business altogether because I can walk into another store and have No problems filling my orders.I guess Trulieve Orlando North is just managed so poorly that you don’t care about your customers!
Very clean & customers are separated for social distancing. All staff wore masks. My salesman was very helpful except I wasn’t shown how to operate one of my purchases so I can’t use it yet. Good deal on sale items.
My first visit would be at trulieve because I met one of the staff members at a convention a while back And they were most helpful so I decided then I would make my first purchase there. Walking through the door the office is clean and staff greet me at the door. Fortunately, no wait.I walked right into the back which I imagine is not always the case but I was lucky I guess. Trulieve Products work great and I’ll be back for sure.
I’m changing my 1 star review to 5 star. I don’t know what happened but lately I’ve been very impressed with the customer service. I am happy to acknowledge that.
When there is an issue they don’t call you. When you show up and the guy at the front desk can clearly see there is an issue with your order and instead of doing anything to fix it puts you in the wait line that is over an hour long. When you have to make the guy at the front desk call someone to help with an order and you still have to wait over a half hour for anything to get accomplished. When you are allotted 2.5 oz of ground flower and each one is 7 grams that means you get 10 canisters and somehow I was only allowed 8. These are some of the many reasons why you get a 1 star. This used to be one of the best trulieves we have gone to, but recently it just feels like I have more issues than it’s worth at this location.
Edwin was excellent. South store messed up my account and Edwin took his time in fixing it and making sure he provided excellent customer service. I am so happy to have him assist me and highly recommend him as a consultant. I am highly pleased and satisfied with the service given today and he deserves the recognition and praise for being a great representative of the company. He deserves a raise!!! Thanks Edwin & Richie!!!
Love them. Have been going for years. They have always taken special care of me and are quick to fix any issues. Special shout out to Dallas… one of my favorites…. you are the best dude!
I have been to several Trulieve locations and this one is by far my favorite. There is so much room in the lobby you don’t feel cramped. This is a very streamlined operation. I love the fact that you can check in and you’ll get a text letting you know your turn is coming up. The workers are very professional and very nice. This location has a much better parking situation than other locations I have visited. I highly recommend.
I have been to several true leave locations and this one is by far my favorite. There is so much room in the lobby you don’t feel cramped. This is a very streamlined operation. I love the fact that you can check in and you’ll get a text letting you know your turn is coming up. The workers are very professional and very nice. This location has a much better parking situation than other locations I have visited. I highly recommend.
The new GM is stuck up with no Personality at all. The guy is very Unprofessional with a bad attitude. I think y’all made the wrong decision by bringing this Unprofessional Guy to this Location. I call it like I see it. You will Lose Lots of Business from this Location because of that Unprofessional so call person in charge. What he need is Personality and Common Sense. He Must Lied on his application because he is very Unprofessional with No Personality. I will also send a letter to Corporate Office explaining why This Review was written in Details. Also I think this Unprofessional/No Personality guy name is jack but will confirm and update but I will make this my Business to get this information to Kim Rivers because I know she don’t know what’s happening but will inform her and the public. I don’t write reviews because I can I write Reviews when something is not Right. I been with Google Reviews a Long Time and I am very Honest on them but this is Unacceptable and that’s why I am Writing this ReviewThanksErock
Super nice people. They were happy to get me a chair since I am unable to stand long. Social distancing is thankfully in place and the place is very clean. Don’t forget to bring cash!
I have now gone to three different Trulieve locations numerous times and the experience has been the same each and every time. The wait for this dispensary is UNLIKE any other. You might think you are waiting at a doctor’s office…….Often each location has a LARGE number of employees yet, the wait is ALWAYS the same. I have NEVER been able to get in and out of a Trulieve store. Min. waiting time is at LEAST 35 minutes….even when you do an EXPRESS pickup. The product range is GREAT for this dispensary but unfortunately, it’s not worth the frustration. I would much rather go to a dispensary that values time.
I went to this Trulieve regularly before they opened one closer to my house and I got to say this branch is amazing. I have been helped by Antoine a couple of times and he is great. Would 100% recommend this location and it’s staff to anyone looking for a location to shop at.
Great people parking is tight , well organized operation . It’s very busy most of the time Tuesdays and Thursdays are you’re best bet for new products I am all flower type of individual and cbd tincture s to speak with someone just text them their quick to answer back(they will ask for your card patient number so they can answer your text with the info on product availability) just saying so expect that . Products are good . God Bless America ! Donot park at the trail saw and mower there’s more parking on the street if needed .
Amazing staff all around!!! From security staff to sales and management, they are all amazing and the quality of every product is out of this world every time!!
Service was great. Parking is horrible. Be careful where you park. Got my towed. So definitely going to another location. Not a great first time experience.
I am reviewing this SPECIFIC Trulieve location. My experience as a long time customer with Trulieve has been great in general, but this location did not meet my expectations for a Trulieve store. From the outside the parking lot was full and did not even look like a parking lot but rather like small parking area with big grass area around where people park any way they want. After checking in online, which is a feature I like about Trulieve, that it tells you the approximate waiting time , the wait time said 5 minutes so I check in about 3 minutes before getting there. After waiting for more than half hour , go inside and was told that there are still 20 people in front of me. It was already 7:30pm and they didn’t seem surprised nor bothered that people waited so long anxiously. Definitely this Trulieve store needs updating in and out!!
Trulieve is definitely my favorite dispensary to pick up my medicine. I have never had a bad experience there but today when I went in, one employee went above and beyond to help me get what I was looking for so I decided to give a review. Thank you, Richie D!
This places is by far the worst! How do you forget to put the preroll in the container!! How does the cashier not check it before its but in the bag. I live 40mins from here and its the closest trulieve. I got all the why home and went to get the preroll out and nothing in the container. I called and the automated system hung up on me. Called the 2nd time sat for 20mins no answer. Went to the chat and Nailahhh pretty much said its my fault I didn’t look in my bag before I left the parking lot. Now I’m on hold again still no answer been almost 10mins!!Edit its now 7:38 still no answer and they close soon…7:55 no answer. I’ll be stopping in tomorrow nice and early. Once I get it fixed I’ll never shop at this location again!
This isn’t for any specific location, but I’m just i just want to say how poorly the online ordering system is. When you order online and expect to avoid the line and you still end up having to wait In the lobby. Just would like this to be fixed or the process to be handled better.
Great staff. Super friendly. Kylie was incredibly helpful and patient answering my questions about new products and strains. Best Trulieve I have been to.
Chris Clark was my budtender. Absolutely phenomenal experience. He was very patient, knowledgeable and a joy to speak with.
Need to keep product available for patients. Seems greed has over came this place as well. Loyalty to old customers seems to have been forgotten trying to make $ off new ones. Even when placed an online order was told it was sold to customer’s who were there. Well this is just bad practice. Even street dealers know good business. Seems a license for compassion is worthless compared to the mighty dollar.UPDATE since this first visit I have been greeted with a more caring worker. I do understand the products are helping a lot of people. It had just became frustrating when what I needed to help with my conditions were rarely available. I truly appreciate all of trulieve assistance in helping me with my future orders.Update, Please work on your site this is the third time I have ordered where product show available, However by the end of the day I will or the next day I have received a call that my product was not available. I do understand that new patients have came in to the system however you must remember of your loyal customers which were with you since you first open your doors some who drove to your first store in St Pete for there first purchase. We do understand there is is a high demand. however you still do have the product it just has not been dissected and broken down for resale.Third and final update I have emailed your customer service email right after this message I still have not heard back in fact I now can not use your site. Thanks for fixing it!As patients I believe it is time we band together and make sure what we VOTED for is what we receive and not a monopoly which started off affordable and now uses product to create other merchandise which has caused the lack of product needed by patients. How can you offer Mini Mondays and not have any Mini’s? Don’t tell me they ran out I been up since 6am refreshing your site they never showed up.
Good products but they never have anything organized, they take forever to check you in despite you placing your order in the morning. Several times I’ve placed orders early in the morning to receive a notification around 4pm to go pick up, and once you enter you still have to wait for sometimes an hr plus …
So disappointing. When you order some thing you cannot rely on getting it. Five or six times I’ve ordered then I get a call later on that day oh sorry we can’t fill your order. Then they tell you a manager will call you. 48 hours goes by and no one calls you. Then you have to call customer service figure out why no one’s called you be told that someone’s going to call you and then still nobody calls you. You cannot rely on getting your medicine from Trulieve.
Fantastic experience! The facility was clean, observed social distancing and the staff was knowledgeable as well as friendly. Antoine J. was absolutely amazing and provided me with the information I needed to make informed choices about my wellness.
We Absolutely Love It There…..The Staff is Soo Friendly and Helpful w Any Questions You Have. It’s Definitely Our Favorite Location 😊 #TruLieve #TruSwag🍀🔥👄💨👩🏻
Best experience ever in a dispensary! Troy was outstanding and very helpful. I’m definitely going to be a regular customer here. Thanks Trulieve.
How its possible I order online , Came a hour after and they still can’t get the order because”They are busy” when there was no one in the location , The waiting in the lobby is incredible , like really
Antoine helped me out and made me feel so at ease! He helped me find exactly what I needed and I didnt feel rushed at all. The girls at the front desk were also very welcoming and sweet!
Don’t waste your time. There is far better products, prices, and customer service at the other dispensaries. They’ll tell you a wait time of 20 minutes then tell you it’s going to be another 30 after that. Wasted an entire lunch break in the parking lot. Thanks guys!
Average experience. Their ground flower is affordable, but this place is too crowded. The parking is too small, they’re short staffed and it took me an hour to get my stuff. The only product I’m interested is their true powder. Nothing else is worth the hassle.
Trulieve is a great dispensary for people who don’t know any better. But for those of us who take exception to waiting 45 minutes to an hour on online orders, to having no parking spaces, supplying flower that is subpar, uncured, and overpriced, trulieve will be a constant in continual disappointment which you will have no other choice but to deal with because they have a monopoly on the medical marijuana industry in Florida. All the other dispensaries are constantly out of stock, you might as well not even bother wasting your time with them. You’re pretty much stuck with trulieve, and they know it. Anytime someone leaves a negative review, they send a damage control message and instruct the person to contact them through email so they can make it right. But they never do anything, they never even try to make it right. It’s all just for show. And if their website is ever not working properly, you’re going to be waiting a minimum 2 hours for your order. Sitting in your car waiting to get your stuff, you might as well be at a shady dope dealers house waiting your turn in the parking lot of his run-down apartment complex.
I feel Trulieve does not give training to their employees. Very sad when you see so many employees with zero knowledge or they are too dumb to work. Trulieve should hire smart people or give training to the ones that need help. Also, they have the worst website in Florida. I recommend anyone to use another dispensary. You will lose time and money when buying Trulieve products 100% guaranteed!
Richie gave me an incredibly in-depth run down of all the products and their medical effects. He made everything incredibly easy to understand and I felt really comfortable working with him. I will ALWAYS come back to this location to see Richie.Trulieve thank you for having such knowledgeable and friendly staff, and more importantly thank you Richie!
The place is clean, with great safety measures In place. I absolutely love the customer service you receive here especially SAM M. and TROY they are the freaking best!!! Had an issue SAM M. Immediately went and rectified the problem. I can’t say enough about this place great staff who answer your questions and make sure you’re comfortable with your purchase. I highly recommend this place
Love this location and Ms. Lynda. She has been my cashier the past 4 times I been there and she’s amazing. Keep up the good work Lynda. The reason I rated 4 stars is because whenever I place an order for pick up I always wait 45 mins in store to pick it up when I called in the a.m. Other than that the store is great. Thank you all for your support.
This place used to be great when I first started coming about 6 months ago, and I really enjoyed coming here. I’m not sure what has changed, but it’s so frustrating. The wait time for an online pick up order is at minimum 40minutes. The last two times I came to pick up, I was skipped and waited for an HOUR. The parking is not just ridiculous, but also dangerous. I get that they are operating at high volumes, but clearly something is not working and needs to be addressed.
I always have a good experience whenever I come here. The staff is always so friendly, welcoming, and ready to help with any questions or concerns. When I came today, I was helped by Antoine (Antoine J.) and he was very helpful and kind. He made sure my order was correct and even went the extra mile to find me a Trulieve shirt in my size. I usually come to this location or the Millenia one but this location has one of the best staff for sure so I come here the most. No joke I come here at least once a week that’s how much I enjoy the friendly atmosphere there
While there is the pandemic so I did not get the normal experience, but they made it safe and simple! The checkout girl was very nice! Great time and a great product.
I loved coming To This location till today the worst experience ever with this company everyone is too stoned to make decisions or give correct information, I was told incorrect information wasted Gas, time to be told come back next day when I did, I spoke to the so called Manager -John Ortiz -awful customer service skills he acts like he couldn’t make a decision to save his life and tried to inform me I was called when I was not.. I went there wrong notes from Rep!! Very disappointed they have lost a long time great customer!!
I had my first delivery with the Titusville Trulieve dispensary it was great! Jill Renae was my delivery person and she was quite professional, courteous, and so sweet! I’m legally blind so she had to assist me and did so without making me feel foolish! What an amazing asset she is to your team! Will definitely do delivery again! Thank you Jill Renae and Trulieve! Satisfied customer!!
This is my favorite trulieve location! I adore the entire staff! Linda, Serena, Alley & Oz are so kind & compassionate! There are so many names to list here! The entire staff needs a bonus for going above and beyond! There has been days I’ve came in so sad and I would leave so happy & encouraged because of the staff here! Trulieve always has some quality products to choose from!
Went to the store the other day and a sales person named Janey helped me and guided me in the right direction. She was friendly and very knowledgeable. Overall had a great experience. I will definitely be coming back.
The staff is friendly, the selection is usually decent, the prices are… OK. But they are so. unbelievably. slow. If you need to go to Trulieve, make sure to clear your schedule because you’ll be there for HOURS. Something about their point of sale system is AGONIZINGLY slow. What even is the point of having an online order feature if you have to go there and wait 2 hours to pick it up?
The manager Alex and associate Hailey were so helpful at the OBT location !!!! I had A LOT of questions about different products . They were very knowledgeable, patient , and happy to answer all my questions . They definitely opened my mind to new products . Thank you so much the best customer service ever . Definitely would recommend this dispensary to my other friend patients 🥰🙏🏽😌
What an amazing group of people working here, I can’t say enough great things, everyone is always super helpful with a compassionate attitude and the product knowledge is perfect. Working in the Healthcare industry takes a special attitude and each and everyone I have encountered definitely has that especially Chris Clark. He always takes the time to explain and he listens to what each patient needs.
I thing that I did not like about your service is that you never sent me a message telling me that my order was cancelled because you didn’t have what I ordered in stock. You did not verify to see if another store from Trulieve had what I ordered. You never sent me a message to inform me that you cancelled my order. I had to call again and a customer service representative had to make another order in Trulieve Colonial and order what I needed. It seems like you need some more training in customer service responsibility. I lost time and didn’t get my medication in time because someone didn’t care to send me an e-mail or call me on my phone. You got this information in my file. People be careful with those that go to work for just a salary. You dropped the ball Trulieve North.
Trulieve on OBT & Lee is the real MVP! They really had my back today, even with everything going on and with them being SLAMMED. They truly have earned my business for life. Huge shout out to Ally, Joey, Richie and Rachel for the best customer service I have ever received! They deserve a raise, a promotion and tons of love! Keep up the good work, Trulieve!
This is day two of a mess at your Orange blossom trail location in Orlando Florida. I placed an online order at 8:00 am yesterday 4/13. I received a text at 3pm saying the order is available for pick up. I went in at 3:30pm, they told me that these messages were sent out because of a system error. To come back in an hour and they’ll be ready for me. I live 30 minutes away just to add a side note. So I leave and come back, this time at 4:30pm 4/13 they tell me I was suppose to have a appointment time, with a bit of attitude this person said “who ever I spoke with should’ve set me up with that time.” I explained that no representative told me that. They told me they need my phone number and that they would text me when to come in. So I waited another 30 minutes before leaving. Now just before 5:39pm they send me confirmation & almost at 6 pm I get the text to come pick up my order. Now today, I went in to get my order and they were giving me a hard time. Before even they checked my id or asked who I was they asked if I had an appointment scheduled, I said NO! Getting frustrated I began to explain these events and was cut off in the middle of me explaining. I walked out. I want to pick my product up today. After wasting time and gas especially during these times, and subjecting me to rude and unprofessional behavior they’re should be some discount. This is ridiculous. Young business people are running this location and doing a poor job. I witnessed multiple people being turned around and treated poorly during my multiple trips to this location yesterday
Horrible customer service, dose not honor their own appointment times. Just tunred away at the door, because there were too many walk-ins during a pandemic! Didn’t even get a time to return, not even sure if I’m going to get my stuff?? Worst experience from a dispensary ever! Trulieve is it self good just this one branch. Management looking at you.
Love Trulieve and staff all so friendly and helpful even through this pandemic craziness they have been so great! My only issue with Truleive is they never have enough ground flower I have problems using my hands and this is the easiest for me. So please Truleive more ground flower please and available for delivery too would be amazing
Because of a staff member today on April 11 7:30 PM at North Orange location outside of the store and after spending thousands of dollars. Trulieve, you can search my name and see the thousands we spent. You are never getting any business from us again either because of how disrespectful one of your employees were to my old father. Giving a sarcastic attitude and smile. He did not give us his name but he was a taller man with a short haircut. Very unprofessional. You all could have made many more thousands of dollars from us but you’re not getting another penny from us.
Excellent clean products. Knowledgeable staff. What else could anyone ask for? 5 stars and a special thanks to Antoine. He knows his stuff and steered me in the right direction.
I really like this place compared to any other dispensaries around the area. The location is great, inside is nice and especially the staff are always top notch. The people who work here really feel like a unit, are so kind, and you know they are professional if you’re a cannabis veteran. I have to shout out a particular gentleman Jefry M, I had to ask for his name after my purchase since the service I received that day was really admirable, he was absolutely an outstanding employee. He was a prime example of who should be working customer service.
Talk about a breath of fresh air. Lots of variety and selections. The staff appears very efficient and courteous and the best part of all? No “Surprise!….. limited stock” BS. After visiting / experiencing the “other” major dispensaries……. this one stands apart in all the right ways. I sincerely appreciate their professionalism and the time they took to understand my needs as a client.
I was very pleased with this location. The moment I entered the lobby up till my time of purchase it was a great experience. The front staff was very friendly while they got me registered in the system and they also gave me some literature to read over about their products and the different plans they have. Since I had my card already they let me use the $75 off $150 purchase. The staff person, Carrie, showed me the different products they had and even let me take a look at the acutual product and was able to smell the quality of the product. I was able to make a stellar purchase of some great product. Just make sure to bring cash or use the app (like every other dispensary here in Florida). They also have a mobile app that I saw the advertisement in the store. So that was cool to have (haven’t seen at other dispensary). I can see myself again going to this location based on quality of service received and good pricing!
Adrian went above and beyond to get the best medicine that works for me. He provided me with information about the medicine and Trulieve benefits such as the CanPay and updates via text that I didn’t even know about. He is awesome! Forever a customer and will be referring many people. Keep up the great work!!! Thank you, Adrian for making my experience a great one.
My personal experience has always been pleasant. The helpers are so personable every single visit. Even when some customers are mean, they remain professional. Today Chris went above and beyond to get the best medicine that works for me. Forever a customer and will be referring many people. Keep up the great work mates!!!
Came here because of product availability issues in my town. The parking was kind of wild as people have to park on the grass. Very happy with my purchase using online ordering. Surprised the parking lot was so full for so long as I got in and got out super fast, like under 20 minutes. The staff are cool.
Their customer service is superior. Always in and out in a decent amount of time . And frequently stocked with many strains available. ( at least twice a week!) To-Go orders placed online are quickly prepared (2 hours minimum) and then placed on shelves . Makes the entire process extremely smooth and as pain free as possible. They have gotten EXTREMELY STRICT ….so be ready if you’ve been coming for awhile .