Trulieve Dispensary in Summerfield, FL
Based on 397 reviews
Leland G.
1726618290
New card holder here, total dispensary rookie. Relatively speaking, my first time was an in and out affair. All my questions were answered and I learned things that I didn't even know I needed to know. My experience was great thanks to Taylor who was attentive and had all the answers. I'll be asking for Taylor again, and again, if that's allowed.
Laurelei M.
1725838907
This dispensary is amazing! Always a pleasure to visit. Prices and deals are great. Fast service, hardly ever a wait. AGM Lexie, Michelle, Amber and honestly everyone there will take the best care of you!!
GriswoldLights
1725642231
Much better experience this time around. Normally it's a guy that's there and I hate going there when he works. But the ladies here were very friendly and knew exactly what I was looking for.Hopefully you guys keep the female crew on the weekends.
Sav S.
1724791795
I love this place so much but their delivery system has been downright abysmal for almost a year now I don't even want to shop at a different store but I have to or I have to go a week or two without and that's just not desirable. Great for walk-ins but if you can't leave the house every other shop is more reliable
Michael M.
1724669905
They can never get my delivery right. Last time the tried to get me for $20 then the girl got an attitude when I called her out for it say “I wish you would have noticed before I rang you up” like it’s my fault to keep track of their discounts. On top of that all of my rewards points disappeared and they refuse to do anything about it. There is a waaaay better dispensary right down the street that delivers next day and has better prices
Ron E.
1724604159
Customer Service is wonderful! They listen to me on what I am trying to accomplish using this product.
heather C.
1718502551
Great place for fast service friendly staff. Always a pleasure
Sunny E
1718043981
Staff is always so kind and helpful. Stock is usually good here too.
penny R.
1714501263
The computer was down when I arrived. However, they were still able to finish this online order. Very friendly staff.
Andrew K.
1712412628
I was disappointed the last time I was there, and left without buying anything. They are completely understaffed, and I don't understand that with the amount of money they make. The person that worked the front desk, brought me back, and started to take my order when he had to go back, check people in, then he took a phone call then I decided to go to anothe dispensary.
Matt H.
1712269162
Clean spacious store with great deals on products. The staff is super knowledgeable and friendly. I really enjoy shopping here...and relaxing when I get home 😉
Sandra H.
1710539509
Great place to always go if you’re a regular, the staff always takes good care of me!!! Tha k you to all of you at this store, you’re all great!!
Roxann B.
1709746902
Great experience person who helped us was very knowledgeable answered a lot of questions we had thanks for all your help
Sami M.
1708721295
This was already returned. Now I have to go do it again.🙄I used to work at the Ocala location, and while the Summerfield store may have a better team that works there - this corporate company is always going to be unsatisfactory, no matter what store you go to. You’ll be lucky to get good customer service from particular bud tenders at any Trulieve location - not to mention their product is low quality.What a smack in the face to peel off the seal and pull out this huge stem with all the buds picked off. Wow. Oh and it weighs 2.3 🙄
SunBro 8.
1702319054
Oh Trulieve....I purchased the alien labs atomic apple. A $60 strain with no discounts. EVERY OTHER DISPO offers their veterans discounts on more products than Trulieve. The weed hit hard but the flavor was basically non existent. Weed also weighed under, 3.45....and this is from a medical dispo, no excuse to be under. The Flowery offers $60 strains that hit just as hard, have more flavor and guess what....discounts actually work.Avoid them if you can, AYR offers better overall product at a better rate if you need cheaper. For better, shop at Jungle boys or The Flowery.Horrible veterans/retirement/snap discountsOver priced weedHorrid customer serviceBetter options literally across the street.
Dana J.
1701372117
Awesome location, staff are very helpful and kind....I love this place!
ROBERT P.
1700843212
Great store, very professional and polite. Alway's a good selection of products. The 'Blue Dream' vape is definitely one to give a try.
Desarae F.
1700266776
Extremely long wait times. Even if you put in an order get an email the next day at 9am saying the product is ready go to, pick up at 7pm and still having to wait such a long time especially for an order that was placed the prior day for this exact reason.
Karol S.
1699214634
One of the favorites on my list..wish they would treat their employees better..give them their 40 hours..
Joseph G.
1694213630
Jesse, Melissa and Amber were great, knowledgeable and very friend. Always a great experience.
David H.
1692042957
Recent card recipient. First time in Trulieve, Summerfield. From the greeting when walking through the door, to the well wishes and goodbye as leaving, everything was pristine and top notch !! Marco, who educated me on the medication and helped with the process from selection to checkout, was very professional and knowledgable. !!Extremely excited to return in the future to take advantage of all the Major discounts they give to new customers ! And I was Very pleased to find out about the continued discounts for military and those 55 and over... 👍👍👍👍GREAT JOB Trulieve, Summerfield !!!!!
Trevor S.
1690295468
Awful management. Patrick has awful customer service. Was very smart aleck/rude about my order. Would not recommend ordering from this store, especially pick up!!
S M
1686406966
The delivery was supposed to be here Friday. I waited all day nobody even called. I called Saturday and they couldn’t even give me a straight answer. They said it was packed to go or pick up but I asked for it to be delivered and paid for it to be delivered, and it never got here and no call.
Melissa A.
1685999104
Good luck getting any sort of delivery! And if you go into the store be prepared for at least a 45 min wait. They don’t have any products in stock and your bound to leave with nothing! All these one stars are for a reason 😡Curaleaf it is I guess. They have a new in on 27 and your in and out
Charles M.
1684431158
Why do you have product on your website when you don't actually have the product. For the fourth or fifth time I ordered online. An hour and a half later I go to pick it up. Drive all the way over to another city because it is the closest truelieve to me. Wait in the waiting room in a line just for them to tell me ohh sorry we don't actually have that it is out of stock. It is still on the website right now and I can add it to my cart and checkout and everything but you don't actually have it. Needless to say I am very disappointed and this trip will probably be the last one I take to your stores. This is not how to run a business. A complete waste of my time and gas money. And as I stated it's not the first time either. Please do something about this or you will continue to anger customers.
Dani B.
1683427532
The staff at this location is, as a whole, unhelpful, unknowlegable, and many times unkind. A certain few can manage some of these attributes but none posess all three. My biggest grievance is products consistantly out of stock that are listed on the website, and orders that were placed not being fufilled, and said items being sold out, or out of stock. On three seperate occasions I have placed an order more than 5 hours prior, and was told upon arrival one or all items were out of stock. This had happened many times prior but only three notable and recent incidents. During the second incident, I spoke to the manager, and was told the item (shut eye pre-ground) had been out of stock for more than 3 weeks but was still showing on the website and QUOTE: "It is a mistake with how corporate loads product onto the website, we don't have control over that so theres nothing we can do about it.". I was later informed by another Trulieve employee that when something like that occurs, they are supposed to put in a ticket for corporate to fix the issue in less than 72 hours, not 3 weeks. I was not offered so much as an apology from the manager, let alone any way to actually rectify the situation. When I asked what I could do to try and change things (since i was told there was nothing THEY could do) I was also told by the same manager to "not bother calling them [trulieve] because I'll just get a call center rep" but to "maybe try social media"... whatever that means. I tried again recently and was met with the same issue, with two separate products both being out of stock, on an order placed 8 hours earlier. I refuse to go back to that location. I actually had to go to a different trulieve location to find out how to complain (saying I should leave a google review) because the Trulieve Summerfield staff member could not tell me.
Alexander J.
1682452632
I'm a veteran with 700 points but can't use my earned discounts because there's already a store wide .1% off...I'm exaggerating slightly for effect. I don't need to exaggete the smell of greed the runs throughout the business.I don't leave feeling good about most of my purchases.People up front seem plenty nice.. I think they've been enslaved by lizard overlords that won't tolerate human emotions.
Ron H.
1678211973
This dispensary is terrible. Placed an order for delivery, and a week later getting a run around, and still no order. I am disabled, and elderly, and this is how THIS place treats the elderly and disabled. Who ever is running this dispensary has absolutely no sense of business. They don't even answer the business phone.
David S
1676063450
Comfortable feeling as soon as your through the door. Clean bright environment. Extremely knowledgeable bud tenders who get to know you and your preferences to help get you what you need.
Stephen M.
1674260174
The crew is always a blast to interact with, never had a bad experience. Shout out to Sarah for all the help, you’re the best!
Candylicious 2
1673027637
All the people were really nice here and very helpful they didn't have any real good deals so that day but overall it was a great experience
Empressnae876
1672167309
Today I Walked in, two patients ahead of me one waiting 4 minutes. I handed my ID only for the employee at the front desk to tell me I’m looking at a 25 minutes wait. I was on a lunch break and only 2 people waiting before me, not sure why it would be 25 minutes. Been coming to trulieve over 2 years. I will never stop at this location. I have never waited over 25 minutes with over 5 people waiting ahead of me
Hollis W.
1668535165
Jesse helped me find the best product for my budget and got me out the door expeditiously. Hands down one of my best experiences in this store?
Michael M.
1667939530
These people are great!Especially Melissa!She jumped through so many hoops to accommodate me and was friendly and patient.Never displeased anytime I go here.My go to spot.
Irene S.
1667331245
Michelle and AJ and Patrick take such great care of me! They taught me all about concentrates and educated me. Very patient and caring staff. Thank you very much at Trulieve
Joyce G.
1665357462
Greeter at front was very customer oriented and he was a pleasure.EJ was so knowledgeable, I learned quite few things from him today on THC and on smoking without choking. Great guy. Great team. Great place
james B.
1664724408
They have a wonderful staff. Great hospitality. They are always willing to answer any questions about the products and discounts. 100000000% a satisfied customer and I plan on returning very soon.
Shauna J.
1664387505
Patrick and the sweet hostess (maybe it's called receptionist)are wonderful. I've had the pleasure of dealing with both over multiple occasions. They are positivity and knowledge make shopping here a pleasure. Good job guys and girls! 💜
Lori S.
1660689070
What a beautiful store! My last visit I was assisted by E.J. What a kind and knowledgeable leader this young man is. He was extremely helpful and patient.If you want to have a great experience stop by Trulieve Summerfield.
Bonnie R.
1659802377
I just returned from yet another pleasant customer experience at the Trulieve in Summerfield. I had placed an order and was picking up. I was going to utilize the $75 off after license renewal discount, however my salesperson, Jesse, found a better savings that I didn't know was going on. I ended up saving that discount for another time and ended up with bonus product, at Jesse's suggestion, all in budget. 🙂
Shauna J.
1659382281
Patrick and the sweet hostess (maybe it's called receptionist)are wonderful. I've had the pleasure of dealing with both over multiple occasions. They are positivity and knowledge make shopping here a pleasure. Good job guys and girls! 💜
Melissa F.
1658966927
I went to this location today and 3 employees helped me get in and out very quickly. I'm on crutches for my back, my left knee and my foot is in a fracture shoe. All the employees were awesome today. I wanted to thank them all with this review and let them know I had a great experience.
Will V.
1657138648
Great customer service. Everyone is nice and well informed. They have an awesome selection and are the best stocked Trulieve location in the area.
SpaLaLand
1655854744
I shop at this store often. The staff is always exceptionally nice and accommodating. Amber assisted me today and she really tried to make my purchase worthwhile. She is very customer service oriented.
xKWRx
1655497434
You guys are super sweet and patient and I am very grateful for that. Very nice location as well. Definitely worth visiting regardless of what anyone wants to say about this company.
Leontine S.
1655476593
Went with my husband to pick up some of his usual and he was helped by Melissa. She was great start to finish. The atmosphere and layout of the shop is nice, feels much larger than it is. Everyone there is so friendly and knowledgeable. Going there is a pleasure.
Ponyboy T.
1655338148
Always an easy time getting what I need here. The staff is all so great and friendly, especially Sarah. She's so friendly and such a good new addition to the team.
Benny B.
1655302885
Update: Had to take a star off because I ordered 34% and 22%. When I got home after pickup I realized it was 30% and 17%.... Not a huge deal but felt cheated in away. Like that wasn't what was advertised online. They have good bud but I'm guessing it's more accurate if you order in person is my guess. I don't know but they should stop doing that. Either advertise the correct % or let us know when we pickup so we can decide if we want to change the order.
Zachary M.
1651465478
My fiance loves this location they tend to be pretty quick and professional. Love when they're friendly and go above.
nia P.
1650634854
I had the best visit today specifically at this store. The receptionist Ashley was very welcoming and friendly. I definitely look forward to coming back 🙂.
Jacki A.
1648403977
Kimmie was very helpful. It was my first experience and she answered all my questions. Great customer service.
Vinnie P.
1646072576
I had been going to the Villages location and was beyond disappointed every visit. I stopped at the Summerfield location and E.J. has made me a customer for life. Great 👍 job!!!!!! Kaitlyn you are AWESOME you always have a smile and have fantastic product knowledge. I would advise anyone to stop by and see you. You are my GO TO.
Nayeli C.
1645845255
Had a great experience! Katelyn gave me great advice on every strain i asked about and was very patient. Also everyone else there is so welcoming. Will be coming back soon and i highly recoomend!
Rise R.
1644956449
I received my first order today! My delivery persons Kaitlyn and Rose were wonderful!They made sure I was comfortable with my purchase. I'll definitely use Trulieve again.
Katherine C.
1644639463
Love the newer staff I walk in greeted with a smile in the waiting room. I walk back to Kaitlyn she helps me with all my questions, she helps me find a new product (new to me.) Then management comes by super friendly greets everyone apologizes for the wait times. Overall the best trulieve I’ve ever been to.
Jhon S.
1642353329
Went there on Friday (14th) and had amazing service by Jessie she was the only one person to be found working a register. Very knowledgeable about anything you need. Thank you and will be coming back.
SOBER N.
1641862279
The last time I visited. I had no mask with me. The receptionist gave me one to use. They all have great customer service skills. They're very friendly and try to help you get a deal if possible
Joe C
1641677185
Being new to this process I have to say I did not know what to expect but I was very impressed with this establishment and their friendly and highly knowledgeable staff. Patrick was awesome, he took the time to go though each item and answer all of my questions. The shop is beautiful and their inventory is incredible. I would highly recommend making this you one and only shop.
Kenneth T.
1641358379
My first time in, and a very nice lady by the name of Mari helped me. She was extremely knowledgeable and professional. She made sure I got exactly what I needed. I will definitely return. Thanks, Kenneth.
Scott G.
1640638035
Store is always very clean and the waits are quite short. the folks in the store are awesome to work with. Today Kaitlyn was spot on and helpful.
David W.
1640137146
This store is well staffed very friendly great service
James M.
1636674478
Clean store, large inventory. amber was awesome and I will definitely be back
Bonita C.
1636574527
I was in your store today and my experience is always good but today it was Wonderful.I had the pleasure of meetingJess #17950 this young lady is so pleasent and helpful she answered all my questions also she is very knowledgeable just made my time there more enjoyableYou have a 10 start employee.Thank youBonita Connell
Kim C.
1636435256
What a wonderful store. The staff there is truly informed on product and use. Jason is a big asset to personnel explaining product
Matthew R.
1635650616
Mrs.Deb was amazing got me everything I wanted and some things I didn't even know I needed like my puff co plus thank you so much Mrs.Deb you made my day
Becky L.
1629844180
They are very well versed in the products that they sell. Everyone is very kind and helpful. I am very happy with the services provided. They have handicapped parking, easy access for wheelchairs and open areas so you don't feel crowded
17950 US-441
Summerfield, FL 34491
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CLOSED
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Payment Methods:
Cash Only
ATM Available On Site
Dispensaries Nearby
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TRULIEVE Cannabis Discounts
Everyday Deals and Discounts
- 1st Time Customer: 60% Off (Not Stackable)
- 2nd Visit: 50% Off (Not Stackable)
- 3rd Visit: 40% Off (Not Stackable)
- Card Renewal Discount: $75 Off $150, Valid Once Per Year (Not Stackable)
- Veterans Discount: 20% Off ( Stackable Up To 30% Off)
- Seniors Discount (55+): 10% Off (Stackable Up To 30% Off)
- SNAP Discount: 10% Off (Stackable up To 30% Off)
- Birthday Discount: 25% Off Purchase (Not Stackable)
- Industry Discount: 20% Off on Tuesdays Only (Not Stackable)
- Pediatric Discount: 20% Off (Stackable up to 30% Off)
- Bulk RSO Discount: 10 RSO For $400 (Stackable up to 30% Off)
- Refer A Friend: Both Receive 50% Off
- Visit Trulieve’s Home Page
ABOUT THIS DISPENSARY
Trulieve, located at 17950 US-441 in Summerfield, is open to help medical marijuana card holders find the right THC or CBD products.
Medical: Yes
Recreational: No
Delivery: Yes
Delivery Fee: $50 Minimum Order After Discounts, $15 Fee For Orders Below $100+, and Free Delivery For Patients 65+ Years Old With Minimum Order.
License Number: MMTC-2015-0005
This dispensary, officially referred to by the state as a medical marijuana treatment centers, or MMTC for short is licensed by the Office of Medical Marijuana Use (OMMU).
Trulieve is vertically integrated, as are all of the Florida cannabis brands. Being vertically integrated means they oversee the entire process from seed to sale. Trulieve dispensary products are grown from their own cannabis plants from seed or cuttings, harvested, and processed into a variety of products. Then packages and distributed within their own network.
Product types, different strains and availability can vary from store menu to store menu, depending on demand. If Trulieve in Summerfield does not have what you are looking for, your Florida MedCard is universally accepted at any dispensary in the state.
Purchasing Marijuana Products at Trulieve
Upon arrival at this dispensary, you’ll enter a designated waiting area before going into the retail area with staff. The dispensary staff work with you to explain all of the cannabis products available. Budtenders may make recommendations that are based on your doctor’s recommendation.
If it’s your first visit, you’ll be required to complete intake forms. This lets the dispensary staff confirm your patient status and see what you were allotted by your medical marijuana doctor.
What Marijuana Products are Available at Trulieve
The best way to see the different product options before visiting the dispensary is to check out their online menu. If enabled, Trulieve in Summerfield online menu may be available on FL Dispensaries to reserve your order.
If you have an active medical card, you can pick from a wide array of cannabis products. Various delivery methods of the different cannabinoids have been approved by the DOH, including edibles, inhalation, oral, sublingual, topical, traditional flower and even suppositories. There is no obligation to buy your entire milligram limit at once; instead, you can purchase less if you so desire and then buy more during another visit or at another dispensary. It’s important to find what works for you.
Low tetrahydrocannabinol (THC) cannabis with higher CBD products are available to patients as well who prefer the non-euphoric effect.
Please enjoy medical marijuana products from this dispensary responsibly!
Contact the dispensary if you encounter product-related issues or problems. Trulieve has a policy & procedure for this.
To stay up to date, sign up to our newsletter below to receive updates as well as discounts & specials.
What People Are Saying
Based on 397 reviews
Leland G.
1726618290
New card holder here, total dispensary rookie. Relatively speaking, my first time was an in and out affair. All my questions were answered and I learned things that I didn't even know I needed to know. My experience was great thanks to Taylor who was attentive and had all the answers. I'll be asking for Taylor again, and again, if that's allowed.
Laurelei M.
1725838907
This dispensary is amazing! Always a pleasure to visit. Prices and deals are great. Fast service, hardly ever a wait. AGM Lexie, Michelle, Amber and honestly everyone there will take the best care of you!!
GriswoldLights
1725642231
Much better experience this time around. Normally it's a guy that's there and I hate going there when he works. But the ladies here were very friendly and knew exactly what I was looking for.Hopefully you guys keep the female crew on the weekends.
Sav S.
1724791795
I love this place so much but their delivery system has been downright abysmal for almost a year now I don't even want to shop at a different store but I have to or I have to go a week or two without and that's just not desirable. Great for walk-ins but if you can't leave the house every other shop is more reliable
Michael M.
1724669905
They can never get my delivery right. Last time the tried to get me for $20 then the girl got an attitude when I called her out for it say “I wish you would have noticed before I rang you up” like it’s my fault to keep track of their discounts. On top of that all of my rewards points disappeared and they refuse to do anything about it. There is a waaaay better dispensary right down the street that delivers next day and has better prices
Ron E.
1724604159
Customer Service is wonderful! They listen to me on what I am trying to accomplish using this product.
heather C.
1718502551
Great place for fast service friendly staff. Always a pleasure
Sunny E
1718043981
Staff is always so kind and helpful. Stock is usually good here too.
penny R.
1714501263
The computer was down when I arrived. However, they were still able to finish this online order. Very friendly staff.
Andrew K.
1712412628
I was disappointed the last time I was there, and left without buying anything. They are completely understaffed, and I don't understand that with the amount of money they make. The person that worked the front desk, brought me back, and started to take my order when he had to go back, check people in, then he took a phone call then I decided to go to anothe dispensary.
Matt H.
1712269162
Clean spacious store with great deals on products. The staff is super knowledgeable and friendly. I really enjoy shopping here...and relaxing when I get home 😉
Sandra H.
1710539509
Great place to always go if you’re a regular, the staff always takes good care of me!!! Tha k you to all of you at this store, you’re all great!!
Roxann B.
1709746902
Great experience person who helped us was very knowledgeable answered a lot of questions we had thanks for all your help
Sami M.
1708721295
This was already returned. Now I have to go do it again.🙄I used to work at the Ocala location, and while the Summerfield store may have a better team that works there - this corporate company is always going to be unsatisfactory, no matter what store you go to. You’ll be lucky to get good customer service from particular bud tenders at any Trulieve location - not to mention their product is low quality.What a smack in the face to peel off the seal and pull out this huge stem with all the buds picked off. Wow. Oh and it weighs 2.3 🙄
SunBro 8.
1702319054
Oh Trulieve....I purchased the alien labs atomic apple. A $60 strain with no discounts. EVERY OTHER DISPO offers their veterans discounts on more products than Trulieve. The weed hit hard but the flavor was basically non existent. Weed also weighed under, 3.45....and this is from a medical dispo, no excuse to be under. The Flowery offers $60 strains that hit just as hard, have more flavor and guess what....discounts actually work.Avoid them if you can, AYR offers better overall product at a better rate if you need cheaper. For better, shop at Jungle boys or The Flowery.Horrible veterans/retirement/snap discountsOver priced weedHorrid customer serviceBetter options literally across the street.
Dana J.
1701372117
Awesome location, staff are very helpful and kind....I love this place!
ROBERT P.
1700843212
Great store, very professional and polite. Alway's a good selection of products. The 'Blue Dream' vape is definitely one to give a try.
Desarae F.
1700266776
Extremely long wait times. Even if you put in an order get an email the next day at 9am saying the product is ready go to, pick up at 7pm and still having to wait such a long time especially for an order that was placed the prior day for this exact reason.
Karol S.
1699214634
One of the favorites on my list..wish they would treat their employees better..give them their 40 hours..
Joseph G.
1694213630
Jesse, Melissa and Amber were great, knowledgeable and very friend. Always a great experience.
David H.
1692042957
Recent card recipient. First time in Trulieve, Summerfield. From the greeting when walking through the door, to the well wishes and goodbye as leaving, everything was pristine and top notch !! Marco, who educated me on the medication and helped with the process from selection to checkout, was very professional and knowledgable. !!Extremely excited to return in the future to take advantage of all the Major discounts they give to new customers ! And I was Very pleased to find out about the continued discounts for military and those 55 and over... 👍👍👍👍GREAT JOB Trulieve, Summerfield !!!!!
Trevor S.
1690295468
Awful management. Patrick has awful customer service. Was very smart aleck/rude about my order. Would not recommend ordering from this store, especially pick up!!
S M
1686406966
The delivery was supposed to be here Friday. I waited all day nobody even called. I called Saturday and they couldn’t even give me a straight answer. They said it was packed to go or pick up but I asked for it to be delivered and paid for it to be delivered, and it never got here and no call.
Melissa A.
1685999104
Good luck getting any sort of delivery! And if you go into the store be prepared for at least a 45 min wait. They don’t have any products in stock and your bound to leave with nothing! All these one stars are for a reason 😡Curaleaf it is I guess. They have a new in on 27 and your in and out
Charles M.
1684431158
Why do you have product on your website when you don't actually have the product. For the fourth or fifth time I ordered online. An hour and a half later I go to pick it up. Drive all the way over to another city because it is the closest truelieve to me. Wait in the waiting room in a line just for them to tell me ohh sorry we don't actually have that it is out of stock. It is still on the website right now and I can add it to my cart and checkout and everything but you don't actually have it. Needless to say I am very disappointed and this trip will probably be the last one I take to your stores. This is not how to run a business. A complete waste of my time and gas money. And as I stated it's not the first time either. Please do something about this or you will continue to anger customers.
Dani B.
1683427532
The staff at this location is, as a whole, unhelpful, unknowlegable, and many times unkind. A certain few can manage some of these attributes but none posess all three. My biggest grievance is products consistantly out of stock that are listed on the website, and orders that were placed not being fufilled, and said items being sold out, or out of stock. On three seperate occasions I have placed an order more than 5 hours prior, and was told upon arrival one or all items were out of stock. This had happened many times prior but only three notable and recent incidents. During the second incident, I spoke to the manager, and was told the item (shut eye pre-ground) had been out of stock for more than 3 weeks but was still showing on the website and QUOTE: "It is a mistake with how corporate loads product onto the website, we don't have control over that so theres nothing we can do about it.". I was later informed by another Trulieve employee that when something like that occurs, they are supposed to put in a ticket for corporate to fix the issue in less than 72 hours, not 3 weeks. I was not offered so much as an apology from the manager, let alone any way to actually rectify the situation. When I asked what I could do to try and change things (since i was told there was nothing THEY could do) I was also told by the same manager to "not bother calling them [trulieve] because I'll just get a call center rep" but to "maybe try social media"... whatever that means. I tried again recently and was met with the same issue, with two separate products both being out of stock, on an order placed 8 hours earlier. I refuse to go back to that location. I actually had to go to a different trulieve location to find out how to complain (saying I should leave a google review) because the Trulieve Summerfield staff member could not tell me.
Alexander J.
1682452632
I'm a veteran with 700 points but can't use my earned discounts because there's already a store wide .1% off...I'm exaggerating slightly for effect. I don't need to exaggete the smell of greed the runs throughout the business.I don't leave feeling good about most of my purchases.People up front seem plenty nice.. I think they've been enslaved by lizard overlords that won't tolerate human emotions.
Ron H.
1678211973
This dispensary is terrible. Placed an order for delivery, and a week later getting a run around, and still no order. I am disabled, and elderly, and this is how THIS place treats the elderly and disabled. Who ever is running this dispensary has absolutely no sense of business. They don't even answer the business phone.
David S
1676063450
Comfortable feeling as soon as your through the door. Clean bright environment. Extremely knowledgeable bud tenders who get to know you and your preferences to help get you what you need.
Stephen M.
1674260174
The crew is always a blast to interact with, never had a bad experience. Shout out to Sarah for all the help, you’re the best!
Candylicious 2
1673027637
All the people were really nice here and very helpful they didn't have any real good deals so that day but overall it was a great experience
Empressnae876
1672167309
Today I Walked in, two patients ahead of me one waiting 4 minutes. I handed my ID only for the employee at the front desk to tell me I’m looking at a 25 minutes wait. I was on a lunch break and only 2 people waiting before me, not sure why it would be 25 minutes. Been coming to trulieve over 2 years. I will never stop at this location. I have never waited over 25 minutes with over 5 people waiting ahead of me
Hollis W.
1668535165
Jesse helped me find the best product for my budget and got me out the door expeditiously. Hands down one of my best experiences in this store?
Michael M.
1667939530
These people are great!Especially Melissa!She jumped through so many hoops to accommodate me and was friendly and patient.Never displeased anytime I go here.My go to spot.
Irene S.
1667331245
Michelle and AJ and Patrick take such great care of me! They taught me all about concentrates and educated me. Very patient and caring staff. Thank you very much at Trulieve
Joyce G.
1665357462
Greeter at front was very customer oriented and he was a pleasure.EJ was so knowledgeable, I learned quite few things from him today on THC and on smoking without choking. Great guy. Great team. Great place
james B.
1664724408
They have a wonderful staff. Great hospitality. They are always willing to answer any questions about the products and discounts. 100000000% a satisfied customer and I plan on returning very soon.
Shauna J.
1664387505
Patrick and the sweet hostess (maybe it's called receptionist)are wonderful. I've had the pleasure of dealing with both over multiple occasions. They are positivity and knowledge make shopping here a pleasure. Good job guys and girls! 💜
Lori S.
1660689070
What a beautiful store! My last visit I was assisted by E.J. What a kind and knowledgeable leader this young man is. He was extremely helpful and patient.If you want to have a great experience stop by Trulieve Summerfield.
Bonnie R.
1659802377
I just returned from yet another pleasant customer experience at the Trulieve in Summerfield. I had placed an order and was picking up. I was going to utilize the $75 off after license renewal discount, however my salesperson, Jesse, found a better savings that I didn't know was going on. I ended up saving that discount for another time and ended up with bonus product, at Jesse's suggestion, all in budget. 🙂
Shauna J.
1659382281
Patrick and the sweet hostess (maybe it's called receptionist)are wonderful. I've had the pleasure of dealing with both over multiple occasions. They are positivity and knowledge make shopping here a pleasure. Good job guys and girls! 💜
Melissa F.
1658966927
I went to this location today and 3 employees helped me get in and out very quickly. I'm on crutches for my back, my left knee and my foot is in a fracture shoe. All the employees were awesome today. I wanted to thank them all with this review and let them know I had a great experience.
Will V.
1657138648
Great customer service. Everyone is nice and well informed. They have an awesome selection and are the best stocked Trulieve location in the area.
SpaLaLand
1655854744
I shop at this store often. The staff is always exceptionally nice and accommodating. Amber assisted me today and she really tried to make my purchase worthwhile. She is very customer service oriented.
xKWRx
1655497434
You guys are super sweet and patient and I am very grateful for that. Very nice location as well. Definitely worth visiting regardless of what anyone wants to say about this company.
Leontine S.
1655476593
Went with my husband to pick up some of his usual and he was helped by Melissa. She was great start to finish. The atmosphere and layout of the shop is nice, feels much larger than it is. Everyone there is so friendly and knowledgeable. Going there is a pleasure.
Ponyboy T.
1655338148
Always an easy time getting what I need here. The staff is all so great and friendly, especially Sarah. She's so friendly and such a good new addition to the team.
Benny B.
1655302885
Update: Had to take a star off because I ordered 34% and 22%. When I got home after pickup I realized it was 30% and 17%.... Not a huge deal but felt cheated in away. Like that wasn't what was advertised online. They have good bud but I'm guessing it's more accurate if you order in person is my guess. I don't know but they should stop doing that. Either advertise the correct % or let us know when we pickup so we can decide if we want to change the order.
Zachary M.
1651465478
My fiance loves this location they tend to be pretty quick and professional. Love when they're friendly and go above.
nia P.
1650634854
I had the best visit today specifically at this store. The receptionist Ashley was very welcoming and friendly. I definitely look forward to coming back 🙂.
Jacki A.
1648403977
Kimmie was very helpful. It was my first experience and she answered all my questions. Great customer service.
Vinnie P.
1646072576
I had been going to the Villages location and was beyond disappointed every visit. I stopped at the Summerfield location and E.J. has made me a customer for life. Great 👍 job!!!!!! Kaitlyn you are AWESOME you always have a smile and have fantastic product knowledge. I would advise anyone to stop by and see you. You are my GO TO.
Nayeli C.
1645845255
Had a great experience! Katelyn gave me great advice on every strain i asked about and was very patient. Also everyone else there is so welcoming. Will be coming back soon and i highly recoomend!
Rise R.
1644956449
I received my first order today! My delivery persons Kaitlyn and Rose were wonderful!They made sure I was comfortable with my purchase. I'll definitely use Trulieve again.
Katherine C.
1644639463
Love the newer staff I walk in greeted with a smile in the waiting room. I walk back to Kaitlyn she helps me with all my questions, she helps me find a new product (new to me.) Then management comes by super friendly greets everyone apologizes for the wait times. Overall the best trulieve I’ve ever been to.
Jhon S.
1642353329
Went there on Friday (14th) and had amazing service by Jessie she was the only one person to be found working a register. Very knowledgeable about anything you need. Thank you and will be coming back.
SOBER N.
1641862279
The last time I visited. I had no mask with me. The receptionist gave me one to use. They all have great customer service skills. They're very friendly and try to help you get a deal if possible
Joe C
1641677185
Being new to this process I have to say I did not know what to expect but I was very impressed with this establishment and their friendly and highly knowledgeable staff. Patrick was awesome, he took the time to go though each item and answer all of my questions. The shop is beautiful and their inventory is incredible. I would highly recommend making this you one and only shop.
Kenneth T.
1641358379
My first time in, and a very nice lady by the name of Mari helped me. She was extremely knowledgeable and professional. She made sure I got exactly what I needed. I will definitely return. Thanks, Kenneth.
Scott G.
1640638035
Store is always very clean and the waits are quite short. the folks in the store are awesome to work with. Today Kaitlyn was spot on and helpful.
David W.
1640137146
This store is well staffed very friendly great service
James M.
1636674478
Clean store, large inventory. amber was awesome and I will definitely be back
Bonita C.
1636574527
I was in your store today and my experience is always good but today it was Wonderful.I had the pleasure of meetingJess #17950 this young lady is so pleasent and helpful she answered all my questions also she is very knowledgeable just made my time there more enjoyableYou have a 10 start employee.Thank youBonita Connell
Kim C.
1636435256
What a wonderful store. The staff there is truly informed on product and use. Jason is a big asset to personnel explaining product
Matthew R.
1635650616
Mrs.Deb was amazing got me everything I wanted and some things I didn't even know I needed like my puff co plus thank you so much Mrs.Deb you made my day
Becky L.
1629844180
They are very well versed in the products that they sell. Everyone is very kind and helpful. I am very happy with the services provided. They have handicapped parking, easy access for wheelchairs and open areas so you don't feel crowded
