Trulieve Dispensary in Tallahassee, FL
Based on 777 reviews
Laura A.
1723075120
I really appreciated the friendly bud tenders. I was fairly pleased with my product quality. I would say it's comparable to most in town it feels like. Price feels on the higher end for the quality how it is. Very bright lights, loud or busy atmosphere. It was a lot being Autistic. I appreciate the cleanliness of the store, just the overall sensory overwhelm was a little much for me. Thank you guys so much tho! 🤙🏻
Local L.
1722029845
Managers can be very rude, they never have product, and the wait times are 30+. You’re better off going to the Tennessee St location, or any other place in town. Every other month they get a new man to try and run the store and nothing ever gets fixed. Store usually smells of pee for some odd reason 🫣 Employees look tired, and overworked.
Donald P.
1719697255
Chris my bud tender was so good I walked in he was nice n friendly from the beginning we went up to the register then it happened the manager next to Chris on the register when you first walk in began talking to Chris as if he did something wrong told him not to be so friendly and outgoing and to stop what he was Doing !! Being friendly and welcoming in his co worker fire that manager or at least tell him that nice works he is no manager!!! Call me if you want !!!! That manager might be better in the repo bizz
Ron M.
1716587414
Though service was getting better but still to long of a line everytime I come in stay clear of this place use the one on Tennessee way better management an service
Chris G
1715810507
The associate that helped me on my second visit to the store in Tallahassee on Capital Circle S.E. made me feel unwelcomed and belittled as if I didn't have the money to pay for the items. He made it seem like when he told me my total I was going to say wait take some of those items off that I choose to purchase. I have not been back to any trulieve since that day and will not go again yes I tell everyone that will listen, not to go to Trulieve.
Rob L.
1714309418
Yesterday was my fifth visit to this location, and as always the staff was very knowledgeable, helpful, and very friendly. I always look forward to visiting.
Tamara L.
1713288872
Didn't have what they advertise. The guy was tapping is fingers like he had something better to do. Will not be back.
Tiffany T.
1712348976
Staff is rude and incompetent. Employee argued with me about my allotment, told me "I'm just telling you what the computer says" well he was wrong. After going out to my car to check my registry myself, I go back in and see a different person (still has attitude as does everyone at this location) and she doesn't even give me what I ask for! Please get some employees that know how to read.
louis R.
1711615140
The employees are very rude. And when you order a product for pickup, they tell you to pick up your order and then they tell you they don't have it when you get there.The Tennessee Street location is much better.
Traci H.
1711488625
I would give 0 stars if I could. He was rude and combative and didn't all with a smile. I will never see this doctor again, completely gaslighting and berated during my appointment. Never again.Staff was great. Doctor was horrible.. absolutely horrible!!
Mary Kate M.
1711121358
Love the staff here! Always super helpful and friendly. And the products are pretty great too!
Destiny G.
1709727684
Trulieve never disappoints me! I've had nothing but great experiences! When I first got into the program, Trulieve was the first dispensary that I would frequent! My favorite is RSO, this is one of the best products out there because it contains the whole cannabis plant! If you are a seasoned chicken, then I highly recommend it, especially for severe pain! 🍀🍀🍀🍀🍀
kitty
1705417980
This location never has anything in stock, and they rarely update their website. Also, it has been 3 days and I still have not gotten an update on my pick up. Just go to Grow Healthy, better products for better prices. Even one of the bud tenders at this location told me this. Also, staff made me uncomfortable all of the time.Edit: It has been more than a week and I never heard anything back about this order. I don't think I'll be back again.
kitty
1702846394
This location never has anything in stock, and they rarely update their website. Also, it has been 3 days and I still have not gotten an update on my pick up. Just go to Grow Healthy, better products for better prices. Even one of the bud tenders at this location told me this. Also, staff made me uncomfortable all of the time. Particularly the woman that was usually the one they had calling out names and holding the shop door open.Edit: It has been more than a week and I never heard anything back about this order. I don't think I'll be back again.
Cindy K.
1702712525
2nd visit. Lady who checked me in was pleasant, but my order wasn't packaged (the email I received 4 hours earlier said it was ready),then they wanted to charge more than the price on the website. The whole process was disorganized and took way too long. Their deals aren't great and I won't be back.
Keisha W.
1702517120
Very slow service most people that works there not friendly. And most important thing please check your allotment because they will dispense out more than what you payed for. I recommend Tennessee st.
kitty
1702054495
Never has anything in stock, never fulfilled a pickup order. 3 days and I still have not gotten an update on my pick up. Just go to Grow Healthy, better products for better prices like one of trulieves bud tenders told me. Also, staff made me uncomfortable all of the time.
Sebastian
1701129256
Great products. Knowledgeable staff
Thomas N.
1700328665
The past 2 months on their website, there are several options for good quality products at a very reasonable price. But upon arrival they don't have Any. It's a bait and switch. today there were 18 different indica products on their site but they only had 2 in stock. This is such a bad way to run a business
Cly T.
1695754247
Takes forever. Even if you do a pickup order. Always running out of flower. The Tennessee St location is way better. Only started coming here because I moved closer to this location but I’m going to have to start driving back to Tennessee St.
Jn S.
1695481551
Always takes forever. Even if you only have a pickup and use their check in service. Check I'm service does nothing. Just an extra wait time. They call you in and you still wait behind people sitting just for a pickup. Their internet is really bad making transactions a pain the the butt. Also they normally have 1 quarter of the choices the other stores have as far as product.
Selina M.
1694884997
This is the worst trulieve I have ever been to. I have never been given what they give me. You put in a pre-order and you go to pick it up and they don't have it. They take it for themselves or hold it for there friends. Poor MANAGEMENT AND EMPLOYEES NEVER AGAIN. They tell you your order is ready and when I get there they don't have this and that and blame it on the computer no it's the.. I SEEN SO MUCH HERE. I will not be back to trulieve for a while. Us in west Florida don't have no good weed PERIOD!
DEBO 9.
1694680789
I come to this location almost everyday and usually everyone is nice here. Ive never have any issues at this location until this time… When I walked to the back I was simply asking questions about strains and the employee that I was assigned to, Was getting visibly annoyed and upset with me. Im only writing about his review because I DID NOT PURCHASE MY MED CARD TO BE TREATED POORLY.
Tanasia B.
1693702791
Went here the other day and the guy decided he wanted to take his own tip out of my money(didn’t know it until I got home) received a text from a sweet lady(who was going to give me my change the employee had took from me) saying that my ID was there. I get there and the lady tells me that the guy no longer works there(but he just started)
D B
1693351049
Trying to stock up for the storm. check the website and said they close on Wednesday, good it’s Tuesday so I placed my order because they close at 8:30. I get a call on the way to pick up my order on a product change because they were out of some thing that’s OK but when I get there, I’ll check myself in on the waitlist and sit in my truck 10 minutes goes by and I look and I am no longer on the waitlist so i go inside and the lady immediately with the meanest tone says we’re closed at 7 o’clock right when I walk in I can only imagine she took it amongst herself to remove me from the waitlist BEFORE 7. I then explain to her that I had someone calling in for me about my order update so that I was indeed just ready to pick up and had already checked in before seven. She says I don’t care who you calledWe are closed. Unprofessional even if you’re having a bad day, as long as you can get past this hostess attitude the people inside are actually nicer.
EzDeth
1692075883
CEO is a total prick, visibly rude to employees. Very unprofessional wouldn't buy from here again. Talked to some of the employees, and they told me the only interactions they ever have with the CEO are negative. The product is fine, generally knowledgeable staff, but overall, I don't appreciate the poor upper management.
caprie g
1689106152
trulieve is always the slowest dispensary, i don’t think i’ve ever had a quick experience here. spent over half an hour in store today. the online stock is never the same as what they have irl, and i got overcharged and didn’t get my money back- they said it’ll be in my account credits but honestly i don’t think i’ll be returning.
Heidi K.
1683133797
I have shopped here since 2017 and was extremely happy until last year, they want to keep my card and not give it back and argue about it saying they don’t have time for me. My last trip was yesterday 5/3/2023, I tried one last time and they were rude and wanted to keep my card unlike the other location.I put my order in at 5:30 pm and one hour later I still have not received and text about my order being ready, I arrived and the employees were all busy talking about Publix shopping while I sat waiting. I was told it would have been faster if I had express pick up well I would if they would have sent the link??? I asked to leave and get my card and was told they have it in the back! I go in the back to listen to more talking and more waiting for them to finish the Publix conversation . I will use the other location they have it perfect over there, you get a link to express pick up within minutes of an order. Don’t waste your time they will treat you like garbage at the Capital Circle location. I’ve shopped all over Florida and this is the only Trulieve with rude unprofessional employees, they complain about how bad Trulieve treats their employees. I believe they want no patients in the building so they run them off and I was the only patient there.
Master P.
1682864536
Excellent product! Organization and distribution, not so much. First of all if you place an order, they wait till you arrive to pull it. Then you sit there for minimum 30-45 minutes waiting for them to tell you the item you ordered is not in stock. Website, order page, all the way to the POS in store is slow and cumbersome. Most employees are very nice, although some act like they are the customer. I made the move to MUV for a much better human experience, better systems and comparable, if not better products!
H B
1680648449
I love the flower that trulieve has. It's always beautiful, smells great and helps me tremendously. However, I am extremely disappointed by the communication between staff and customers. I pre-ordered 28gs of ground flower. And asked the man if it was the ground 28 that was on sale. I was told yes and placed it for pickup for the next day. When I arrived today to pickup and pay for my order I was surprised at the containers because they were not the same as the last time I took advantage of the sale. I asked the cashier to double check what it was and was told that it was in fact that 28 but just in separate containers. I even went as far to mention the observation that it wasn't in the usual big container. But was still told it was the same. After paying $20 more than advertised. It wasn't till I got home and put everything into one container that I questioned not only the amount I paid but the amount I received. I reached out to customer service and was told I needed to call the location. They are closed now but I will call in the morning to see what can be done. It's sad that I have to quadruple check my order even if the employee says it is correct. Quite possibly the last time I do business here and start going to Müv for all my products.4/4/23 update - This place is ridiculous and I will NEVER spend my hard earned money at any location again.
Sandra R
1677845065
I always give the capital circle store another try but now I’m done. The same girl is always so rude. I am trying to ask questions and she clearly wants no part of helping me. Then I make my purchase and just before I’m about to walk out of the showroom something tells me to check my bag and one of my items is missing. When I turn towards her suddenly it’s all sweet and nice and she accidentally forgot my item. Scam!
Jenn D.
1677508684
I love this store! The staff here are some of the nicest people in Tallahassee PERIOD. Very knowledgeable and supportive as well. They always have sales and deals too, but even without the prices are reasonable and fair.
David W.
1676832690
I actually did the plumbing to this place years ago. Made my day coming back years later to see how well it's held up. The staff is so well informed they'll remain professional and go above and beyond to ensure every visit is a success.
Ruth H.
1673454756
This place is very nice and pristine. The person who stood out the most to me was Andrew. It was my first time and he made me feel so comfortable and kept conversation flowing naturally. He was very knowledgeable and quick to answer any questions I had. Definitely going to be the new spot!
Who is T.
1669051694
Not worth the long wait if you have a pre order and expecting to be in and out.... long process for nothing ..people walking in get in and out faster .. if you were looking for a quick pick up before any occasion just forget about it.... shot out to the tall Black guy with glasses; he has Great Customer service... lobby people need help.. to much talking not enough facilitating. It's just medication.....serve the people!
Victoria S.
1667681220
I would normally give this dispensary a five star for their flower, friendly employees and fast service but the wait times due to whatever processing system they switched to have been almost unbearable! A few weeks ago I would be in and out in 15minutes tops and the past few times my online orders haven’t been filled and the wait times are almost an hour! Please change something!
Holly G.
1667491636
Unfortunately this was my first visit. I had ordered online, told the next morning what I ordered was unavailable. So while talking with an actual employee via phone I changed my order. They not once, not twice, but 3 times my order was screwed up. Not to mention the snarky, attitude with dirty looks from one of the employees. The manager was very professional and tried to handle the situation and the front desk receptionist was great and apologetic. MUV has much better service and organization.
misty R.
1665709211
Decent weed @ decent price. U get a strain u don't like they'll trade it out, no problem. (U can't do that at some other shops n the shady guy down the road def won't take returns😉) Lotsa sales...that's when I stock up. Plus they provide other discounts everyday. Website kinda sux tho n sometimes it's super busy but they're always live on Google so u can see the best time to go n not have to wait an hour.
Britt G
1663607019
Andrew actually takes the time to look at what I need for my ailments and matches the best product for that need, without blowing my budget. I request him for check out now because he’s a great patient consultant!!Shout out to Miss Allison too for being awesome. She always brings a smile to my face!
Brianna C.
1658061442
I absolutely 💯 love the store on W Tennessee St. They are always so welcoming, super nice, sweet, and very helpful!! Great team and always smiling 😃. I always feel welcomed. They always answer all my questions and make sure I'm all set to go with what I need. I'll never go anywhere else now. Thank you!! 🖤 this is by far my favorite location!
Rachel G.
1655830220
Some of the staff is absolutely mean and disrespectful. I’ve watched names being taken out of line and people waiting forever. But the staff some ladies are horrible. When you it work in this environment your not only representing your job but your also telling the customers hey I’m here and will be here for anything you need. There are many walks of life that come through those doors and when you are rude and just not nice it triggers people. Find more people that can do that and not just show up for a paycheck. Because we work hard for what we get and when people start feeling uncomfortable that’s a sign change needs to happen in this store.
Jessica P.
1654550820
I absolutely love the Trulieve on Tennessee street. The staff are wonderful and inviting. Austin is my favorite budtender. He is amazing at finding deals for you. He always has a smile and warm greetings. Their bud is usually fresh. It is my go to shop for sure. Thank you guys for your service.
Tammy C.
1652466107
**Update: I see I got the typical auto reply from customer service:" Reach out to us at one of our Facebook, Twitter, so on and so forth.. websites." I've done that hundreds of times with no help whatsoever!!! FIX your WEBSITE were it's dependable for your customers!I have been dealing with them since they first opened in Tallahassee. And in that two-year period, I have had more bad experiences, than good experiences with Trulieve at both Tallahassee locations. The customer service teams are always good and helpful, but you can never rely on the website. Every other order I place, they contact me to let me know that the items I've ordered are NOT in stock! Says the website was not updated! Then what's the point of having a website if you can't depend on it??? I see your company opening new dispensaries in new locations daily, yet your website continues to fail all your customers BIG time!!! Get your priorities straight! Making your customers happy should come before making the money...because if you make your customers happy, then you'll make more money!
jose M.
1651590427
Nice store and very nice and friendly personnel. The products are high quality and prices are good. But The online order process is a disaster! Is not reliable. You place your order on line but when you get to the store they don't have the product.
Lauren L. G.
1649946856
Every visit, the staff are always so sweet and helpful! They are quick to answer any questions I may have, and are truly doing good work for our little community here in Tally. Special shoutout to Austin, who is an exceptional human. Thank you, Trulieve! 🙂
Robert H.
1645805617
After touring Trulieve facilities, I understand why the quality is so low. Poor management and complacency with bad practices across the board from seed to sale operationally. They do print money at the patients expense and are very proud of that. I recommend any other dispensary given 12 years experience cultivating and assessing quality in California. There are better Florida businesses doing things right.
Conor T.
1645381198
This morning I ordered an online order at Trulieve. I went to pick it up and the place was packed. I was told a 25-30 minute wait. It was an hour before I was seen. No problem. Then... I was told they don't have what I ordered. It didn't come in. Yet it was posted online and I ordered it. I got something else, which was pretty good, but I didn't get the other thing I ordered. Thats Trulieve in a nutshell!
Erin H.
1635345100
I've always gotten good customer service at other locations, but the server at this location specifically was beyond awesome! I went in yesterday, 10/26 confused because I wasn't from the area and wasn't aware that there were two locations in Tallahassee. The ladies in the front all but broke their necks to help me. Instead of going to pick up across town I just got what I needed there, and will be back when I am in the area again! Thank you, again!
Keith M.
1634207264
They have a great variety of products and very tasty and effective, they are number one by a mile for a reason, I would give them a 5 but they have a kinda high turnover at the med-tender position and they don't have a clue as to what is going on, and definitely don't ask them questions about products they have no idea and are mostly like cashier/customer service and they are nice and all and it's not there fault they are not getting paid or trained extremely well so I would suggest doing your own homework and then place a pick up order online!
Candus R.
1632502525
Best biologists in Tallahassee. It's the only place I shop for my medical marijuana I would recommend this to anybody who needs their medicine from there. Ryan runs the shop like a fine-tuned machine. They stand behind their product and are very knowledgeable
Karan A.
1631116856
The people usually are on their toes and sweet and kind and always try to be so they're paying attention to what they're doing and if they give you your discounts and that they make sure you understand what your orders and what you're getting him at you're getting. This place is a really good place to shop. I would recommend 100%
Debbie M.
1627832711
I am new to this entire program so knowledge is power and I have been going to each dispensary in the area.I found this dispensary to be very nice inside, but having guards at the door was not so pleasing to say the least. I like to go through the websites before going into one and I found this website to be not so friendly in navigating you first have to click if delivery or pickup before you are even able to read or see what they have.Being an IT computer person I think it needs to help in these aspects as being an older person I find the friendly the better for me. I don’t think they have very knowledgeable employees I found my impression was they just want to sell so that was a big turn off for me as well as guards.I like reading the reviews because people are generally honest in what they are using and listed the effects and I don’t think their descriptions on the possible effects was good enough for me to try anything from here. I hope they make some changes as my 2 star was because the place was very nice, but for me it’s more than just about how nice a place is. Maybe in the future I will try this dispensary but for now this one is not it for me.
cindy S.
1624674791
Best service of all dispensaries. Quality products. I think the prices for all dispensaries are high. I hope the prices go down. Maybe not such pretty packaging a baggie will do 😊💜 awesome store!!!
Cori G.
1624460838
Trulieve has great products but cares more about taking over the competitors than they do about there customers . Have been with them for years and have always got the run around. Always blaming there system but never correcting the problem . Don't complain or your orders may not get filled . I will not do business with this company again sadly they want to be the wal mart of the industries.Brian
Art V.
1620172719
Killer flower but nothing but headaches with inventory and communicationsStaff does their best to make up for it with customer service, but I've had 2 orders actually go through properly out of more than 20 this year. Also headache figuring out batch info on their website. Ill change this if they ever address the issues most have with it who aren't close enough to just swing by and delivery costs more and they've no called no showed twice on me in a year.They seriously need to address those inventory and communication issue cus the product is fire.
Brandon H.
1620136030
I had a great experience overall here. The employees were very polite. Big thanks also to Dennis who was very helpful and knowledgeable in helping me find the products that best fit my needs.
Amber S.
1619296673
Trulieve is great, their setup is awesome and I like the way they conduct their business. The one downfall I have is their stock. I placed an online order and it never got filled in time and I lost out on something I was looking forward to. I also wish they had a live stock counter like growhealthy had on their web page. But to each their own. I do appreciate they guy that helped me in the store try to find something else.
Steve H.
1619105614
This place has great products, however...the delivery issues i have twice experienced, that were not acknowledged nor explained without contacting the store directly, which is another near impossibility as they never respond to phone calls nor online complaints. The store keeps changing procedures for customers to navigate, is always crowded and slow, and rarely has all its advertised products in stocks. I find this amazing as they are the flagship store closest to the production facilities of their products. The only reason I continue to use them is because they are close by, but mainly I like their products....if only the customer experience were up to par....
Nate M.
1618939807
Speedy service and superior product! Phenomenal customer service! What more could you ask for?? I will be back without a doubt just because of the great customer service. Had it not been for the store manager Cliff, I might have taken my business elsewhere. He made it a great shopping experience!
Kevin M.
1615506539
Quite popular and usually busy. It's easy to shop or order ahead for pickup or delivery. A bit more on the expensive side. It would be nice if they we located more convenient to multiple parts of town or if they opened another location.
Devon O.
1609860048
Best overall dispensary in Tallahassee mainly due to keeping inventory stocked compared to others. Professional, knowledgeable, and friendly. BUT, website is terrible. Trulieve uses a lot of chemicals like herbicides and fungicides while growing. Likely pesticides too for mites. All the dispensaries in FL are growing industrially since the State only permits large, corporate horticulture companies from FL or large, established non-FL cannabis firms. We need more organic, non-corporate, small-scale, local FL growers permitted. Mom and pops, not large franchises and chains. Grow Healthy dispensary does better with quality using fewer chemicals.
Brandy F.
1607095668
It was my first trip here. Clean and efficient but still had some issues with their system. Will definitely be back!
Jacob H.
1607042599
If this were a review of Trulieve as a corporation, this would be a one-star review. These guys keep opening new stores, not keeping up with the demand new patients have and have a terrible website that is constantly going under maintenance. After a recent experience at Trulieve in Jacksonville, I have grown to appreciate Trulieve Tallahassee more. I've never had a negative experience with staff, they are always ready to help with questions or if you change your order. This place has the best cannabis in Tallahassee, it's a shame long wait times and the dysfunctional website keeps many patients from experiencing it.
Sexy S.
1606526284
Today was the worst of all times I have purchased from this facility. I placed an order online in the morning. Arrived there close to 1pm. There were a ton of people outside, & not a parking spot in sight. So I went & did some errands, came back after 4pm. I was told I’d have to wait an hour! Not a pleasant experience. What’s the use of placing orders on line, just to have to wait an hour when you get there?! This has been the second time, that I have encountered this wait. I love the products & yes, I believe Trulieve is the best in Tally, but please for God’s sake, get the wait times down, & fulfill orders placed well in advance online before walk ins. Seems like plenty of staff so I don’t know what the issues are...
Peter S.
1606251275
I tried to place an order for two days and almost all of the items were out of stock. I tried to call to inquire about it and was on the phone twice for a half hour. I then waited for another hour at the store. Your system used to be effective and quick. No longer . A victim of your success perhaps 🤠
Brooks G.
1606172992
Great prices, clean store, friendly staff. But! The wait is hours long sometimes, there system is constantly crashing, 75% of the time I have an order there's a problem. Do they ever care about the customers? Not once has anyone said, sorry there was a problem with your order here is 10% off or how about a coupon code, nope, Just thanks for your money see ya next time. They do have the best medicine in Tallahassee but take care of your loyal customers first.
Larissa H.
1604171521
Just tried delivery for the first time. Greatly disappointed that AFTER you pay the delivery date and time are generated. It is Saturday and my delivery is scheduled for Monday. Called customer service to stop the delivery. I was told the average wait time was 12 minutes. I called 3 times and spent 30 min each time. So I will get my product, I hope, on Monday and I don't foresee using the delivery service again. But, I do love buying at my local store.
Peggy G.
1603818158
I love being able to ask questions about the different products. I would never have bought some of the products I have bought and now enjoy using. I like the polite atmosphere and the jocularity of being able to legally buy what I used to hide from my mom when I was 15. I wish it had been available to her. Thank you Trulieve!
Matte0
1602629476
Very busy in the after work/6pm time slot. Took about forty-five minutes after all was said and done. Experience was pleasant but definitely not expeditious.PLEASE TRY TO ALWAYS KEEP 100% THC *CITRUS* LOZENGES IN STOCK .... FAR SUPERIOR TASTE THAN THE MENTHOLATED 'VAPORUB' FLAVOR 😉
Jessica W.
1602426230
I Really Love the Staff at our Tallahassee Trulieve!!!! Since day 1 I have always felt like I was part of a new family and I look forward to going back everytime!! The products speak for themselves..... I've never been disappointed by any of my purchases!! So grateful for Trulieve!!
James R.
1602092087
The customer service was absolutely terrible . As their website kept crashing I was unable to make an educated decision on what I wanted so I had to go on to shop in store .The customer rep was completely un able to answer any of my questions regarding strains or what may be good for me . They tried to get me in and out as quick as possible .Definitely will not be returning .Was also told to reach out to Trulieve customer service via email , and still have yet to here anything back from them .I’ve never been to a dispensary where the customer reps were so incredibly rude and completely un educated about where they works product .I guess that’s what happens when you hire a bunch of kids who just like to smoke herb .Places like this is EXACTLY what makes a bad name for medical MJ
Howard A.
1600631351
If i wait I wait. I love my Tallahassee budtenders. 🌱🌱🌱🌱🌱🌱
Sunshine_water
1600468117
I will not be coming back to this store.
Lee B.
1600457457
This is the worst Trulieve store I've been to. The employees behind the doors that are there to help and serve you are extremely rude and uneducated. They know nothing a out the products or the prices. They are smart mouthed and sarcastic. I have reported the employees twice now and it has happened for the 3rd time. The employees I reported also showed signs of retaliation. I think corporate should come and pay a visit. This store in Tallahassee is giving all trulieve a very very bad name. The employees should be fired. Another person has endured the same treatment there and is already calling corporate. I DO NOT RECOMMEND this store. I have plenty of details if you would like to hear about these horrible employees.
Jenny C.
1600274828
Love this place great coustmer service and very informative..
Ted A.
1600199145
The service is very fastThe staff is very knowledgeable you ask a Question and the staff knows the answer. In and out in less than 10 min. And very safe Security Guard greats you at the door
John B.
1599412698
Every associate here is very pleasant and knowledgeable. Never had a bit of trouble here. Would recommend to anyone.
Traci H.
1599266446
Even when busy I can get in and out quick. 🤟🏽🤟🏽🤟🏽
Gerri M.
1598996328
Great customer service. And safety measures were in place
Elaine B.
1598966139
Always friendly and helpful. Excellent quality products. RSO Oil gives me relief from my essential tremor.
Rhonda W.
1598873269
It is an amazing experience every time I go to shop at Trulieve. I like the one on one .
Larry B.
1598740830
As always stellar service and an outstanding safety protocol are the hallmarks of every visit to Tallahassee Trulieve!!
Brandy A.
1598560153
Today was busy. Ground Thursday!!
Jonathan
1598553060
The WORSE customer support. Maybe that I was unlucky to get a poorly trained, loud, and obnoxious young lady on the phone. She was completely unhelpful, as she would not take her finders out of her ears and stick them in her mouth - if you follow my meaning she would not just shut up and listen. That is what I got out of a call to see if I could find out why my online order was taking so long. I hung up without every knowing what happened to my order.
Maddie
1598407636
Fast and great service - way better than the Jax location! In and out in 5 minutes
Amanda Z.
1598380077
The stuff there is great and so are the people
Randy B.
1598369190
The dispensary in Tallahassee has some of the nicest staff I've ever seen, helpful, caring , and downright friendly would recommend Trulieve over any others for quality .
Jason M.
1597080693
Great place and friendly people always willing to help you.
HUSKER Triple D.
1594493342
so far so good. I've been @ the dispensary thing for about a week now and ive gone there almost everyday. ive gone to two different trulieve locations and both of them had very nice staff, and good products to choose from.
joan A.
1594409374
They were very friendly in the store in Tallahassee I'm fairly new to going. But, the online is very hard to do it's like everything is out like they dont update when they get new stock. I live an hour away and disabled. Please do something about this.
Lafils G.
1593811479
They always take care of my husband. He liked the Tallahassee dispensery so well he requested to stay with them after the covid issue allowed entering stores. He isn't ableto travel to the dispensery they always deliver. Very friendly delivery staff!! Thanks!!
john G.
1593788558
Very rude by hanging up on me after I said wait a second while I check if that address is right. Which is wasn't. When I tried to call them back I sat on hold for 30 mins for it to just hang up on me as well. This is the 5th time I have ever tried to call them but have never got through. I am currently on hold right now. Just hit 10 minutes, still waiting. Good job 👍 . Also they don't check id's
Krista C.
1593626815
I was supposed to get a delivery and I immediately went to get it.The driver was never in my vicinity as I was watching all over, standing up with my dog.After a half-hour I came in to: We missed you! When I called,the representative was rude and put me on hold for fourth five minutes. The chat closed as soon as I wrote one sentence.I have heard a lot of bad things about Trulieve before.This is enough for me to boycott them.
Elysia L.
1592268278
Went here for the first time today (I've had my card for about a year), and it was really great! My budtender was named Bj who was super helpful and didn't seem to mind my endless string of questions 😅 Their products are some of the most high potency for the price that I've seen, and they have way more product variety than any of the dispensaries I've been to. I also appreciated the fact that they have a security guard, most places either don't or don't let it be known at least. I'll definitely be coming back! 10/10 would recommend!
red32303 .
1591032847
Their online ordering is mandatory, yet their website sucks so bad you can spend hours trying to buy products they offer to you after they demand a location but do not stock. I spent an hour trying to order but they didn’t have any of the products they offer. I gave up. I suggest you not waste your time with them. They never respond to chat requests. Nor do they answer the damn phone. I don’t see how they can possibly remain in business without actually having any product.
chelsea J.
1590775853
Employees are rude, and on their cell phones every time I’ve gone in. I’ve walked out twice, due to poor service, and being ignored. There’s other dispensaries with better selection and outstanding customer service. I will be taking my business elsewhere, permanently.
Bakari W.
1589392638
Great Staff!!! Patient consultants deal with a lot but always take the higher road and try to fulfill the patients needs and always have a smile on their faces. GREAT JOB TRULIEVE TALLAHASSEE!! You are greatly appreciated, especially during this time with this COVID pandemic. Thank you for all that you do. Love you guys!
Ally D.
1588219737
Unless you want to support a company that doesn’t care about their employees& has management that tells them that word for word, then go buy your medical elsewhere. Employees are scared to go to HR because they know nothing will happen, their turnover rate is high because they tell people they are replaceable. They don’t care about their employees, so why would they care about their customers? All this company cares about is profit. Literally the Walmart of medical marijuana. Support a business that’s mission is to actually help people.
Joseph D.
1588089268
The Tallahassee store is the worst. Unfriendly staff, and no level of professionalism. When it was walk in it was bad enough. Now that you have to order online it's completely falling apart. I waited patiently for them to finally get the ground flower back in stock, and order my month supply. They filled it in a couple of hours and then said they would contact me. Four days went by. I reached out every single day to try to get a pickup time. But, you only get to talk to someone at a call center when you reach out. There is absolutely nothing the call center can do to help you but send the store a message. The message of course will be ignored. If you've been in there recently you know they're not busy, six people sitting around with maybe one customer in the store. I get social distancing but these people aren't even trying to service our needs. This is medicine, they should be held to a higher standard but our politicians have failed us. Now we are stuck in a Comcast like situation where we don't have any good competition so we are stuck with terrible customer service.
Fit F.
1582576353
Great flower. Great customer service. Brandon and Brooke are excellent at what they do. Best place to go for medical marijuana.
Kim P.
1582411486
Awesome, knowledgeable and plenty of options to choose from for the smokers and non smokers. Try them out. They will answer all of your questions and concerns.
Devon O.
1581009475
Best dispensary in Tallahassee. Professional, knowledgeable, and friendly. BUT, website is terrible. Trulieve uses a lot of chemicals like herbicides and fungicides while growing. Likely pesticides too for mites. All the dispensaries in FL growing industrially since the State only permits large, corporate horticulture companies from FL or large, established non-FL cannabis firms. We need organic, non-corporate, small-scale, local FL growers permitted. Mom and pops, not franchises and chains.
Kara O.
1580940542
Love the products, but the real star is the people. They're great, offer excellent service and fabulous recommendations. You tell them what you need and they will offer you all the options. Great place.
Beverly L.
1580232275
Medical marijuana is a rapidly growing industry and brand names for their product are relatively new. Trulieve has a loyal following because they have earned a name for themselves as being trustworthy. Their product is quality assured & always getting better.
chris c
1577645559
Showed up at 12 on Sunday when they open or so I thought. They opened the doors earlier I guess, so I walk in to a crowd of people already thinking it's gonna take forever. I was back in my vehicle in less than 15 mins. Need I say more. Keep up the great work ladies and gentlemen.
Williams M.
1571912313
Nice atmosphere and friendly staff
Michelle H.
1522960924
Great people great dispensary prices compared to the other one they also have delivery service from the call center to the delivery people are super nice and caring! Love you Guys!
Michelle H.
1519855990
Great people great dispensary prices compared to the other one they also have delivery service from the call center to the delivery people are super nice and caring! Love you Guys!
JA M.
1502162729
Compassionate & caring staff. Very friendly and knowledgeable about the many medical benefits of cannabis oil.
Kris
1491000131
Leaders in the medical cannabis industry. Product is great & customer service is top notch. Professional & extremely polite & helpful. Ready to answer all questions. Can't wait to be a loyal part of "Trulievers" rewards program! Thanks you!!! BTW everyone, follow Trulieve on Facebook & Instagram. Finally, download the CanPay app!
800 Capital Cir SE
Tallahassee, FL 32301
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CLOSED
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Payment Methods:
Cash Only
ATM Available On Site
Dispensaries Nearby
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TRULIEVE Cannabis Discounts
Everyday Deals and Discounts
- 1st Time Customer: 60% Off (Not Stackable)
- 2nd Visit: 50% Off (Not Stackable)
- 3rd Visit: 40% Off (Not Stackable)
- Card Renewal Discount: $75 Off $150, Valid Once Per Year (Not Stackable)
- Veterans Discount: 20% Off ( Stackable Up To 30% Off)
- Seniors Discount (55+): 10% Off (Stackable Up To 30% Off)
- SNAP Discount: 10% Off (Stackable up To 30% Off)
- Birthday Discount: 25% Off Purchase (Not Stackable)
- Industry Discount: 20% Off on Tuesdays Only (Not Stackable)
- Pediatric Discount: 20% Off (Stackable up to 30% Off)
- Bulk RSO Discount: 10 RSO For $400 (Stackable up to 30% Off)
- Refer A Friend: Both Receive 50% Off
- Visit Trulieve’s Home Page
ABOUT THIS DISPENSARY
Trulieve, located at 800 Capital Cir SE in Tallahassee, is open to help medical marijuana card holders find the right THC or CBD products.
Medical: Yes
Recreational: No
Delivery: Yes
Delivery Fee: $50 Minimum Order After Discounts, $15 Fee For Orders Below $100+, and Free Delivery For Patients 65+ Years Old With Minimum Order.
License Number: MMTC-2015-0005
This dispensary, officially referred to by the state as a medical marijuana treatment centers, or MMTC for short is licensed by the Office of Medical Marijuana Use (OMMU).
Trulieve is vertically integrated, as are all of the Florida cannabis brands. Being vertically integrated means they oversee the entire process from seed to sale. Trulieve dispensary products are grown from their own cannabis plants from seed or cuttings, harvested, and processed into a variety of products. Then packages and distributed within their own network.
Product types, different strains and availability can vary from store menu to store menu, depending on demand. If Trulieve in Tallahassee does not have what you are looking for, your Florida MedCard is universally accepted at any dispensary in the state.
Purchasing Marijuana Products at Trulieve
Upon arrival at this dispensary, you’ll enter a designated waiting area before going into the retail area with staff. The dispensary staff work with you to explain all of the cannabis products available. Budtenders may make recommendations that are based on your doctor’s recommendation.
If it’s your first visit, you’ll be required to complete intake forms. This lets the dispensary staff confirm your patient status and see what you were allotted by your medical marijuana doctor.
What Marijuana Products are Available at Trulieve
The best way to see the different product options before visiting the dispensary is to check out their online menu. If enabled, Trulieve in Tallahassee online menu may be available on FL Dispensaries to reserve your order.
If you have an active medical card, you can pick from a wide array of cannabis products. Various delivery methods of the different cannabinoids have been approved by the DOH, including edibles, inhalation, oral, sublingual, topical, traditional flower and even suppositories. There is no obligation to buy your entire milligram limit at once; instead, you can purchase less if you so desire and then buy more during another visit or at another dispensary. It’s important to find what works for you.
Low tetrahydrocannabinol (THC) cannabis with higher CBD products are available to patients as well who prefer the non-euphoric effect.
Please enjoy medical marijuana products from this dispensary responsibly!
Contact the dispensary if you encounter product-related issues or problems. Trulieve has a policy & procedure for this.
To stay up to date, sign up to our newsletter below to receive updates as well as discounts & specials.
What People Are Saying
Based on 777 reviews
Laura A.
1723075120
I really appreciated the friendly bud tenders. I was fairly pleased with my product quality. I would say it's comparable to most in town it feels like. Price feels on the higher end for the quality how it is. Very bright lights, loud or busy atmosphere. It was a lot being Autistic. I appreciate the cleanliness of the store, just the overall sensory overwhelm was a little much for me. Thank you guys so much tho! 🤙🏻
Local L.
1722029845
Managers can be very rude, they never have product, and the wait times are 30+. You’re better off going to the Tennessee St location, or any other place in town. Every other month they get a new man to try and run the store and nothing ever gets fixed. Store usually smells of pee for some odd reason 🫣 Employees look tired, and overworked.
Donald P.
1719697255
Chris my bud tender was so good I walked in he was nice n friendly from the beginning we went up to the register then it happened the manager next to Chris on the register when you first walk in began talking to Chris as if he did something wrong told him not to be so friendly and outgoing and to stop what he was Doing !! Being friendly and welcoming in his co worker fire that manager or at least tell him that nice works he is no manager!!! Call me if you want !!!! That manager might be better in the repo bizz
Ron M.
1716587414
Though service was getting better but still to long of a line everytime I come in stay clear of this place use the one on Tennessee way better management an service
Chris G
1715810507
The associate that helped me on my second visit to the store in Tallahassee on Capital Circle S.E. made me feel unwelcomed and belittled as if I didn't have the money to pay for the items. He made it seem like when he told me my total I was going to say wait take some of those items off that I choose to purchase. I have not been back to any trulieve since that day and will not go again yes I tell everyone that will listen, not to go to Trulieve.
Rob L.
1714309418
Yesterday was my fifth visit to this location, and as always the staff was very knowledgeable, helpful, and very friendly. I always look forward to visiting.
Tamara L.
1713288872
Didn't have what they advertise. The guy was tapping is fingers like he had something better to do. Will not be back.
Tiffany T.
1712348976
Staff is rude and incompetent. Employee argued with me about my allotment, told me "I'm just telling you what the computer says" well he was wrong. After going out to my car to check my registry myself, I go back in and see a different person (still has attitude as does everyone at this location) and she doesn't even give me what I ask for! Please get some employees that know how to read.
louis R.
1711615140
The employees are very rude. And when you order a product for pickup, they tell you to pick up your order and then they tell you they don't have it when you get there.The Tennessee Street location is much better.
Traci H.
1711488625
I would give 0 stars if I could. He was rude and combative and didn't all with a smile. I will never see this doctor again, completely gaslighting and berated during my appointment. Never again.Staff was great. Doctor was horrible.. absolutely horrible!!
Mary Kate M.
1711121358
Love the staff here! Always super helpful and friendly. And the products are pretty great too!
Destiny G.
1709727684
Trulieve never disappoints me! I've had nothing but great experiences! When I first got into the program, Trulieve was the first dispensary that I would frequent! My favorite is RSO, this is one of the best products out there because it contains the whole cannabis plant! If you are a seasoned chicken, then I highly recommend it, especially for severe pain! 🍀🍀🍀🍀🍀
kitty
1705417980
This location never has anything in stock, and they rarely update their website. Also, it has been 3 days and I still have not gotten an update on my pick up. Just go to Grow Healthy, better products for better prices. Even one of the bud tenders at this location told me this. Also, staff made me uncomfortable all of the time.Edit: It has been more than a week and I never heard anything back about this order. I don't think I'll be back again.
kitty
1702846394
This location never has anything in stock, and they rarely update their website. Also, it has been 3 days and I still have not gotten an update on my pick up. Just go to Grow Healthy, better products for better prices. Even one of the bud tenders at this location told me this. Also, staff made me uncomfortable all of the time. Particularly the woman that was usually the one they had calling out names and holding the shop door open.Edit: It has been more than a week and I never heard anything back about this order. I don't think I'll be back again.
Cindy K.
1702712525
2nd visit. Lady who checked me in was pleasant, but my order wasn't packaged (the email I received 4 hours earlier said it was ready),then they wanted to charge more than the price on the website. The whole process was disorganized and took way too long. Their deals aren't great and I won't be back.
Keisha W.
1702517120
Very slow service most people that works there not friendly. And most important thing please check your allotment because they will dispense out more than what you payed for. I recommend Tennessee st.
kitty
1702054495
Never has anything in stock, never fulfilled a pickup order. 3 days and I still have not gotten an update on my pick up. Just go to Grow Healthy, better products for better prices like one of trulieves bud tenders told me. Also, staff made me uncomfortable all of the time.
Sebastian
1701129256
Great products. Knowledgeable staff
Thomas N.
1700328665
The past 2 months on their website, there are several options for good quality products at a very reasonable price. But upon arrival they don't have Any. It's a bait and switch. today there were 18 different indica products on their site but they only had 2 in stock. This is such a bad way to run a business
Cly T.
1695754247
Takes forever. Even if you do a pickup order. Always running out of flower. The Tennessee St location is way better. Only started coming here because I moved closer to this location but I’m going to have to start driving back to Tennessee St.
Jn S.
1695481551
Always takes forever. Even if you only have a pickup and use their check in service. Check I'm service does nothing. Just an extra wait time. They call you in and you still wait behind people sitting just for a pickup. Their internet is really bad making transactions a pain the the butt. Also they normally have 1 quarter of the choices the other stores have as far as product.
Selina M.
1694884997
This is the worst trulieve I have ever been to. I have never been given what they give me. You put in a pre-order and you go to pick it up and they don't have it. They take it for themselves or hold it for there friends. Poor MANAGEMENT AND EMPLOYEES NEVER AGAIN. They tell you your order is ready and when I get there they don't have this and that and blame it on the computer no it's the.. I SEEN SO MUCH HERE. I will not be back to trulieve for a while. Us in west Florida don't have no good weed PERIOD!
DEBO 9.
1694680789
I come to this location almost everyday and usually everyone is nice here. Ive never have any issues at this location until this time… When I walked to the back I was simply asking questions about strains and the employee that I was assigned to, Was getting visibly annoyed and upset with me. Im only writing about his review because I DID NOT PURCHASE MY MED CARD TO BE TREATED POORLY.
Tanasia B.
1693702791
Went here the other day and the guy decided he wanted to take his own tip out of my money(didn’t know it until I got home) received a text from a sweet lady(who was going to give me my change the employee had took from me) saying that my ID was there. I get there and the lady tells me that the guy no longer works there(but he just started)
D B
1693351049
Trying to stock up for the storm. check the website and said they close on Wednesday, good it’s Tuesday so I placed my order because they close at 8:30. I get a call on the way to pick up my order on a product change because they were out of some thing that’s OK but when I get there, I’ll check myself in on the waitlist and sit in my truck 10 minutes goes by and I look and I am no longer on the waitlist so i go inside and the lady immediately with the meanest tone says we’re closed at 7 o’clock right when I walk in I can only imagine she took it amongst herself to remove me from the waitlist BEFORE 7. I then explain to her that I had someone calling in for me about my order update so that I was indeed just ready to pick up and had already checked in before seven. She says I don’t care who you calledWe are closed. Unprofessional even if you’re having a bad day, as long as you can get past this hostess attitude the people inside are actually nicer.
EzDeth
1692075883
CEO is a total prick, visibly rude to employees. Very unprofessional wouldn't buy from here again. Talked to some of the employees, and they told me the only interactions they ever have with the CEO are negative. The product is fine, generally knowledgeable staff, but overall, I don't appreciate the poor upper management.
caprie g
1689106152
trulieve is always the slowest dispensary, i don’t think i’ve ever had a quick experience here. spent over half an hour in store today. the online stock is never the same as what they have irl, and i got overcharged and didn’t get my money back- they said it’ll be in my account credits but honestly i don’t think i’ll be returning.
Heidi K.
1683133797
I have shopped here since 2017 and was extremely happy until last year, they want to keep my card and not give it back and argue about it saying they don’t have time for me. My last trip was yesterday 5/3/2023, I tried one last time and they were rude and wanted to keep my card unlike the other location.I put my order in at 5:30 pm and one hour later I still have not received and text about my order being ready, I arrived and the employees were all busy talking about Publix shopping while I sat waiting. I was told it would have been faster if I had express pick up well I would if they would have sent the link??? I asked to leave and get my card and was told they have it in the back! I go in the back to listen to more talking and more waiting for them to finish the Publix conversation . I will use the other location they have it perfect over there, you get a link to express pick up within minutes of an order. Don’t waste your time they will treat you like garbage at the Capital Circle location. I’ve shopped all over Florida and this is the only Trulieve with rude unprofessional employees, they complain about how bad Trulieve treats their employees. I believe they want no patients in the building so they run them off and I was the only patient there.
Master P.
1682864536
Excellent product! Organization and distribution, not so much. First of all if you place an order, they wait till you arrive to pull it. Then you sit there for minimum 30-45 minutes waiting for them to tell you the item you ordered is not in stock. Website, order page, all the way to the POS in store is slow and cumbersome. Most employees are very nice, although some act like they are the customer. I made the move to MUV for a much better human experience, better systems and comparable, if not better products!
H B
1680648449
I love the flower that trulieve has. It's always beautiful, smells great and helps me tremendously. However, I am extremely disappointed by the communication between staff and customers. I pre-ordered 28gs of ground flower. And asked the man if it was the ground 28 that was on sale. I was told yes and placed it for pickup for the next day. When I arrived today to pickup and pay for my order I was surprised at the containers because they were not the same as the last time I took advantage of the sale. I asked the cashier to double check what it was and was told that it was in fact that 28 but just in separate containers. I even went as far to mention the observation that it wasn't in the usual big container. But was still told it was the same. After paying $20 more than advertised. It wasn't till I got home and put everything into one container that I questioned not only the amount I paid but the amount I received. I reached out to customer service and was told I needed to call the location. They are closed now but I will call in the morning to see what can be done. It's sad that I have to quadruple check my order even if the employee says it is correct. Quite possibly the last time I do business here and start going to Müv for all my products.4/4/23 update - This place is ridiculous and I will NEVER spend my hard earned money at any location again.
Sandra R
1677845065
I always give the capital circle store another try but now I’m done. The same girl is always so rude. I am trying to ask questions and she clearly wants no part of helping me. Then I make my purchase and just before I’m about to walk out of the showroom something tells me to check my bag and one of my items is missing. When I turn towards her suddenly it’s all sweet and nice and she accidentally forgot my item. Scam!
Jenn D.
1677508684
I love this store! The staff here are some of the nicest people in Tallahassee PERIOD. Very knowledgeable and supportive as well. They always have sales and deals too, but even without the prices are reasonable and fair.
David W.
1676832690
I actually did the plumbing to this place years ago. Made my day coming back years later to see how well it's held up. The staff is so well informed they'll remain professional and go above and beyond to ensure every visit is a success.
Ruth H.
1673454756
This place is very nice and pristine. The person who stood out the most to me was Andrew. It was my first time and he made me feel so comfortable and kept conversation flowing naturally. He was very knowledgeable and quick to answer any questions I had. Definitely going to be the new spot!
Who is T.
1669051694
Not worth the long wait if you have a pre order and expecting to be in and out.... long process for nothing ..people walking in get in and out faster .. if you were looking for a quick pick up before any occasion just forget about it.... shot out to the tall Black guy with glasses; he has Great Customer service... lobby people need help.. to much talking not enough facilitating. It's just medication.....serve the people!
Victoria S.
1667681220
I would normally give this dispensary a five star for their flower, friendly employees and fast service but the wait times due to whatever processing system they switched to have been almost unbearable! A few weeks ago I would be in and out in 15minutes tops and the past few times my online orders haven’t been filled and the wait times are almost an hour! Please change something!
Holly G.
1667491636
Unfortunately this was my first visit. I had ordered online, told the next morning what I ordered was unavailable. So while talking with an actual employee via phone I changed my order. They not once, not twice, but 3 times my order was screwed up. Not to mention the snarky, attitude with dirty looks from one of the employees. The manager was very professional and tried to handle the situation and the front desk receptionist was great and apologetic. MUV has much better service and organization.
misty R.
1665709211
Decent weed @ decent price. U get a strain u don't like they'll trade it out, no problem. (U can't do that at some other shops n the shady guy down the road def won't take returns😉) Lotsa sales...that's when I stock up. Plus they provide other discounts everyday. Website kinda sux tho n sometimes it's super busy but they're always live on Google so u can see the best time to go n not have to wait an hour.
Britt G
1663607019
Andrew actually takes the time to look at what I need for my ailments and matches the best product for that need, without blowing my budget. I request him for check out now because he’s a great patient consultant!!Shout out to Miss Allison too for being awesome. She always brings a smile to my face!
Brianna C.
1658061442
I absolutely 💯 love the store on W Tennessee St. They are always so welcoming, super nice, sweet, and very helpful!! Great team and always smiling 😃. I always feel welcomed. They always answer all my questions and make sure I'm all set to go with what I need. I'll never go anywhere else now. Thank you!! 🖤 this is by far my favorite location!
Rachel G.
1655830220
Some of the staff is absolutely mean and disrespectful. I’ve watched names being taken out of line and people waiting forever. But the staff some ladies are horrible. When you it work in this environment your not only representing your job but your also telling the customers hey I’m here and will be here for anything you need. There are many walks of life that come through those doors and when you are rude and just not nice it triggers people. Find more people that can do that and not just show up for a paycheck. Because we work hard for what we get and when people start feeling uncomfortable that’s a sign change needs to happen in this store.
Jessica P.
1654550820
I absolutely love the Trulieve on Tennessee street. The staff are wonderful and inviting. Austin is my favorite budtender. He is amazing at finding deals for you. He always has a smile and warm greetings. Their bud is usually fresh. It is my go to shop for sure. Thank you guys for your service.
Tammy C.
1652466107
**Update: I see I got the typical auto reply from customer service:" Reach out to us at one of our Facebook, Twitter, so on and so forth.. websites." I've done that hundreds of times with no help whatsoever!!! FIX your WEBSITE were it's dependable for your customers!I have been dealing with them since they first opened in Tallahassee. And in that two-year period, I have had more bad experiences, than good experiences with Trulieve at both Tallahassee locations. The customer service teams are always good and helpful, but you can never rely on the website. Every other order I place, they contact me to let me know that the items I've ordered are NOT in stock! Says the website was not updated! Then what's the point of having a website if you can't depend on it??? I see your company opening new dispensaries in new locations daily, yet your website continues to fail all your customers BIG time!!! Get your priorities straight! Making your customers happy should come before making the money...because if you make your customers happy, then you'll make more money!
jose M.
1651590427
Nice store and very nice and friendly personnel. The products are high quality and prices are good. But The online order process is a disaster! Is not reliable. You place your order on line but when you get to the store they don't have the product.
Lauren L. G.
1649946856
Every visit, the staff are always so sweet and helpful! They are quick to answer any questions I may have, and are truly doing good work for our little community here in Tally. Special shoutout to Austin, who is an exceptional human. Thank you, Trulieve! 🙂
Robert H.
1645805617
After touring Trulieve facilities, I understand why the quality is so low. Poor management and complacency with bad practices across the board from seed to sale operationally. They do print money at the patients expense and are very proud of that. I recommend any other dispensary given 12 years experience cultivating and assessing quality in California. There are better Florida businesses doing things right.
Conor T.
1645381198
This morning I ordered an online order at Trulieve. I went to pick it up and the place was packed. I was told a 25-30 minute wait. It was an hour before I was seen. No problem. Then... I was told they don't have what I ordered. It didn't come in. Yet it was posted online and I ordered it. I got something else, which was pretty good, but I didn't get the other thing I ordered. Thats Trulieve in a nutshell!
Erin H.
1635345100
I've always gotten good customer service at other locations, but the server at this location specifically was beyond awesome! I went in yesterday, 10/26 confused because I wasn't from the area and wasn't aware that there were two locations in Tallahassee. The ladies in the front all but broke their necks to help me. Instead of going to pick up across town I just got what I needed there, and will be back when I am in the area again! Thank you, again!
Keith M.
1634207264
They have a great variety of products and very tasty and effective, they are number one by a mile for a reason, I would give them a 5 but they have a kinda high turnover at the med-tender position and they don't have a clue as to what is going on, and definitely don't ask them questions about products they have no idea and are mostly like cashier/customer service and they are nice and all and it's not there fault they are not getting paid or trained extremely well so I would suggest doing your own homework and then place a pick up order online!
Candus R.
1632502525
Best biologists in Tallahassee. It's the only place I shop for my medical marijuana I would recommend this to anybody who needs their medicine from there. Ryan runs the shop like a fine-tuned machine. They stand behind their product and are very knowledgeable
Karan A.
1631116856
The people usually are on their toes and sweet and kind and always try to be so they're paying attention to what they're doing and if they give you your discounts and that they make sure you understand what your orders and what you're getting him at you're getting. This place is a really good place to shop. I would recommend 100%
Debbie M.
1627832711
I am new to this entire program so knowledge is power and I have been going to each dispensary in the area.I found this dispensary to be very nice inside, but having guards at the door was not so pleasing to say the least. I like to go through the websites before going into one and I found this website to be not so friendly in navigating you first have to click if delivery or pickup before you are even able to read or see what they have.Being an IT computer person I think it needs to help in these aspects as being an older person I find the friendly the better for me. I don’t think they have very knowledgeable employees I found my impression was they just want to sell so that was a big turn off for me as well as guards.I like reading the reviews because people are generally honest in what they are using and listed the effects and I don’t think their descriptions on the possible effects was good enough for me to try anything from here. I hope they make some changes as my 2 star was because the place was very nice, but for me it’s more than just about how nice a place is. Maybe in the future I will try this dispensary but for now this one is not it for me.
cindy S.
1624674791
Best service of all dispensaries. Quality products. I think the prices for all dispensaries are high. I hope the prices go down. Maybe not such pretty packaging a baggie will do 😊💜 awesome store!!!
Cori G.
1624460838
Trulieve has great products but cares more about taking over the competitors than they do about there customers . Have been with them for years and have always got the run around. Always blaming there system but never correcting the problem . Don't complain or your orders may not get filled . I will not do business with this company again sadly they want to be the wal mart of the industries.Brian
Art V.
1620172719
Killer flower but nothing but headaches with inventory and communicationsStaff does their best to make up for it with customer service, but I've had 2 orders actually go through properly out of more than 20 this year. Also headache figuring out batch info on their website. Ill change this if they ever address the issues most have with it who aren't close enough to just swing by and delivery costs more and they've no called no showed twice on me in a year.They seriously need to address those inventory and communication issue cus the product is fire.
Brandon H.
1620136030
I had a great experience overall here. The employees were very polite. Big thanks also to Dennis who was very helpful and knowledgeable in helping me find the products that best fit my needs.
Amber S.
1619296673
Trulieve is great, their setup is awesome and I like the way they conduct their business. The one downfall I have is their stock. I placed an online order and it never got filled in time and I lost out on something I was looking forward to. I also wish they had a live stock counter like growhealthy had on their web page. But to each their own. I do appreciate they guy that helped me in the store try to find something else.
Steve H.
1619105614
This place has great products, however...the delivery issues i have twice experienced, that were not acknowledged nor explained without contacting the store directly, which is another near impossibility as they never respond to phone calls nor online complaints. The store keeps changing procedures for customers to navigate, is always crowded and slow, and rarely has all its advertised products in stocks. I find this amazing as they are the flagship store closest to the production facilities of their products. The only reason I continue to use them is because they are close by, but mainly I like their products....if only the customer experience were up to par....
Nate M.
1618939807
Speedy service and superior product! Phenomenal customer service! What more could you ask for?? I will be back without a doubt just because of the great customer service. Had it not been for the store manager Cliff, I might have taken my business elsewhere. He made it a great shopping experience!
Kevin M.
1615506539
Quite popular and usually busy. It's easy to shop or order ahead for pickup or delivery. A bit more on the expensive side. It would be nice if they we located more convenient to multiple parts of town or if they opened another location.
Devon O.
1609860048
Best overall dispensary in Tallahassee mainly due to keeping inventory stocked compared to others. Professional, knowledgeable, and friendly. BUT, website is terrible. Trulieve uses a lot of chemicals like herbicides and fungicides while growing. Likely pesticides too for mites. All the dispensaries in FL are growing industrially since the State only permits large, corporate horticulture companies from FL or large, established non-FL cannabis firms. We need more organic, non-corporate, small-scale, local FL growers permitted. Mom and pops, not large franchises and chains. Grow Healthy dispensary does better with quality using fewer chemicals.
Brandy F.
1607095668
It was my first trip here. Clean and efficient but still had some issues with their system. Will definitely be back!
Jacob H.
1607042599
If this were a review of Trulieve as a corporation, this would be a one-star review. These guys keep opening new stores, not keeping up with the demand new patients have and have a terrible website that is constantly going under maintenance. After a recent experience at Trulieve in Jacksonville, I have grown to appreciate Trulieve Tallahassee more. I've never had a negative experience with staff, they are always ready to help with questions or if you change your order. This place has the best cannabis in Tallahassee, it's a shame long wait times and the dysfunctional website keeps many patients from experiencing it.
Sexy S.
1606526284
Today was the worst of all times I have purchased from this facility. I placed an order online in the morning. Arrived there close to 1pm. There were a ton of people outside, & not a parking spot in sight. So I went & did some errands, came back after 4pm. I was told I’d have to wait an hour! Not a pleasant experience. What’s the use of placing orders on line, just to have to wait an hour when you get there?! This has been the second time, that I have encountered this wait. I love the products & yes, I believe Trulieve is the best in Tally, but please for God’s sake, get the wait times down, & fulfill orders placed well in advance online before walk ins. Seems like plenty of staff so I don’t know what the issues are...
Peter S.
1606251275
I tried to place an order for two days and almost all of the items were out of stock. I tried to call to inquire about it and was on the phone twice for a half hour. I then waited for another hour at the store. Your system used to be effective and quick. No longer . A victim of your success perhaps 🤠
Brooks G.
1606172992
Great prices, clean store, friendly staff. But! The wait is hours long sometimes, there system is constantly crashing, 75% of the time I have an order there's a problem. Do they ever care about the customers? Not once has anyone said, sorry there was a problem with your order here is 10% off or how about a coupon code, nope, Just thanks for your money see ya next time. They do have the best medicine in Tallahassee but take care of your loyal customers first.
Larissa H.
1604171521
Just tried delivery for the first time. Greatly disappointed that AFTER you pay the delivery date and time are generated. It is Saturday and my delivery is scheduled for Monday. Called customer service to stop the delivery. I was told the average wait time was 12 minutes. I called 3 times and spent 30 min each time. So I will get my product, I hope, on Monday and I don't foresee using the delivery service again. But, I do love buying at my local store.
Peggy G.
1603818158
I love being able to ask questions about the different products. I would never have bought some of the products I have bought and now enjoy using. I like the polite atmosphere and the jocularity of being able to legally buy what I used to hide from my mom when I was 15. I wish it had been available to her. Thank you Trulieve!
Matte0
1602629476
Very busy in the after work/6pm time slot. Took about forty-five minutes after all was said and done. Experience was pleasant but definitely not expeditious.PLEASE TRY TO ALWAYS KEEP 100% THC *CITRUS* LOZENGES IN STOCK .... FAR SUPERIOR TASTE THAN THE MENTHOLATED 'VAPORUB' FLAVOR 😉
Jessica W.
1602426230
I Really Love the Staff at our Tallahassee Trulieve!!!! Since day 1 I have always felt like I was part of a new family and I look forward to going back everytime!! The products speak for themselves..... I've never been disappointed by any of my purchases!! So grateful for Trulieve!!
James R.
1602092087
The customer service was absolutely terrible . As their website kept crashing I was unable to make an educated decision on what I wanted so I had to go on to shop in store .The customer rep was completely un able to answer any of my questions regarding strains or what may be good for me . They tried to get me in and out as quick as possible .Definitely will not be returning .Was also told to reach out to Trulieve customer service via email , and still have yet to here anything back from them .I’ve never been to a dispensary where the customer reps were so incredibly rude and completely un educated about where they works product .I guess that’s what happens when you hire a bunch of kids who just like to smoke herb .Places like this is EXACTLY what makes a bad name for medical MJ
Howard A.
1600631351
If i wait I wait. I love my Tallahassee budtenders. 🌱🌱🌱🌱🌱🌱
Sunshine_water
1600468117
I will not be coming back to this store.
Lee B.
1600457457
This is the worst Trulieve store I've been to. The employees behind the doors that are there to help and serve you are extremely rude and uneducated. They know nothing a out the products or the prices. They are smart mouthed and sarcastic. I have reported the employees twice now and it has happened for the 3rd time. The employees I reported also showed signs of retaliation. I think corporate should come and pay a visit. This store in Tallahassee is giving all trulieve a very very bad name. The employees should be fired. Another person has endured the same treatment there and is already calling corporate. I DO NOT RECOMMEND this store. I have plenty of details if you would like to hear about these horrible employees.
Jenny C.
1600274828
Love this place great coustmer service and very informative..
Ted A.
1600199145
The service is very fastThe staff is very knowledgeable you ask a Question and the staff knows the answer. In and out in less than 10 min. And very safe Security Guard greats you at the door
John B.
1599412698
Every associate here is very pleasant and knowledgeable. Never had a bit of trouble here. Would recommend to anyone.
Traci H.
1599266446
Even when busy I can get in and out quick. 🤟🏽🤟🏽🤟🏽
Gerri M.
1598996328
Great customer service. And safety measures were in place
Elaine B.
1598966139
Always friendly and helpful. Excellent quality products. RSO Oil gives me relief from my essential tremor.
Rhonda W.
1598873269
It is an amazing experience every time I go to shop at Trulieve. I like the one on one .
Larry B.
1598740830
As always stellar service and an outstanding safety protocol are the hallmarks of every visit to Tallahassee Trulieve!!
Brandy A.
1598560153
Today was busy. Ground Thursday!!
Jonathan
1598553060
The WORSE customer support. Maybe that I was unlucky to get a poorly trained, loud, and obnoxious young lady on the phone. She was completely unhelpful, as she would not take her finders out of her ears and stick them in her mouth - if you follow my meaning she would not just shut up and listen. That is what I got out of a call to see if I could find out why my online order was taking so long. I hung up without every knowing what happened to my order.
Maddie
1598407636
Fast and great service - way better than the Jax location! In and out in 5 minutes
Amanda Z.
1598380077
The stuff there is great and so are the people
Randy B.
1598369190
The dispensary in Tallahassee has some of the nicest staff I've ever seen, helpful, caring , and downright friendly would recommend Trulieve over any others for quality .
Jason M.
1597080693
Great place and friendly people always willing to help you.
HUSKER Triple D.
1594493342
so far so good. I've been @ the dispensary thing for about a week now and ive gone there almost everyday. ive gone to two different trulieve locations and both of them had very nice staff, and good products to choose from.
joan A.
1594409374
They were very friendly in the store in Tallahassee I'm fairly new to going. But, the online is very hard to do it's like everything is out like they dont update when they get new stock. I live an hour away and disabled. Please do something about this.
Lafils G.
1593811479
They always take care of my husband. He liked the Tallahassee dispensery so well he requested to stay with them after the covid issue allowed entering stores. He isn't ableto travel to the dispensery they always deliver. Very friendly delivery staff!! Thanks!!
john G.
1593788558
Very rude by hanging up on me after I said wait a second while I check if that address is right. Which is wasn't. When I tried to call them back I sat on hold for 30 mins for it to just hang up on me as well. This is the 5th time I have ever tried to call them but have never got through. I am currently on hold right now. Just hit 10 minutes, still waiting. Good job 👍 . Also they don't check id's
Krista C.
1593626815
I was supposed to get a delivery and I immediately went to get it.The driver was never in my vicinity as I was watching all over, standing up with my dog.After a half-hour I came in to: We missed you! When I called,the representative was rude and put me on hold for fourth five minutes. The chat closed as soon as I wrote one sentence.I have heard a lot of bad things about Trulieve before.This is enough for me to boycott them.
Elysia L.
1592268278
Went here for the first time today (I've had my card for about a year), and it was really great! My budtender was named Bj who was super helpful and didn't seem to mind my endless string of questions 😅 Their products are some of the most high potency for the price that I've seen, and they have way more product variety than any of the dispensaries I've been to. I also appreciated the fact that they have a security guard, most places either don't or don't let it be known at least. I'll definitely be coming back! 10/10 would recommend!
red32303 .
1591032847
Their online ordering is mandatory, yet their website sucks so bad you can spend hours trying to buy products they offer to you after they demand a location but do not stock. I spent an hour trying to order but they didn’t have any of the products they offer. I gave up. I suggest you not waste your time with them. They never respond to chat requests. Nor do they answer the damn phone. I don’t see how they can possibly remain in business without actually having any product.
chelsea J.
1590775853
Employees are rude, and on their cell phones every time I’ve gone in. I’ve walked out twice, due to poor service, and being ignored. There’s other dispensaries with better selection and outstanding customer service. I will be taking my business elsewhere, permanently.
Bakari W.
1589392638
Great Staff!!! Patient consultants deal with a lot but always take the higher road and try to fulfill the patients needs and always have a smile on their faces. GREAT JOB TRULIEVE TALLAHASSEE!! You are greatly appreciated, especially during this time with this COVID pandemic. Thank you for all that you do. Love you guys!
Ally D.
1588219737
Unless you want to support a company that doesn’t care about their employees& has management that tells them that word for word, then go buy your medical elsewhere. Employees are scared to go to HR because they know nothing will happen, their turnover rate is high because they tell people they are replaceable. They don’t care about their employees, so why would they care about their customers? All this company cares about is profit. Literally the Walmart of medical marijuana. Support a business that’s mission is to actually help people.
Joseph D.
1588089268
The Tallahassee store is the worst. Unfriendly staff, and no level of professionalism. When it was walk in it was bad enough. Now that you have to order online it's completely falling apart. I waited patiently for them to finally get the ground flower back in stock, and order my month supply. They filled it in a couple of hours and then said they would contact me. Four days went by. I reached out every single day to try to get a pickup time. But, you only get to talk to someone at a call center when you reach out. There is absolutely nothing the call center can do to help you but send the store a message. The message of course will be ignored. If you've been in there recently you know they're not busy, six people sitting around with maybe one customer in the store. I get social distancing but these people aren't even trying to service our needs. This is medicine, they should be held to a higher standard but our politicians have failed us. Now we are stuck in a Comcast like situation where we don't have any good competition so we are stuck with terrible customer service.
Fit F.
1582576353
Great flower. Great customer service. Brandon and Brooke are excellent at what they do. Best place to go for medical marijuana.
Kim P.
1582411486
Awesome, knowledgeable and plenty of options to choose from for the smokers and non smokers. Try them out. They will answer all of your questions and concerns.
Devon O.
1581009475
Best dispensary in Tallahassee. Professional, knowledgeable, and friendly. BUT, website is terrible. Trulieve uses a lot of chemicals like herbicides and fungicides while growing. Likely pesticides too for mites. All the dispensaries in FL growing industrially since the State only permits large, corporate horticulture companies from FL or large, established non-FL cannabis firms. We need organic, non-corporate, small-scale, local FL growers permitted. Mom and pops, not franchises and chains.
Kara O.
1580940542
Love the products, but the real star is the people. They're great, offer excellent service and fabulous recommendations. You tell them what you need and they will offer you all the options. Great place.
Beverly L.
1580232275
Medical marijuana is a rapidly growing industry and brand names for their product are relatively new. Trulieve has a loyal following because they have earned a name for themselves as being trustworthy. Their product is quality assured & always getting better.
chris c
1577645559
Showed up at 12 on Sunday when they open or so I thought. They opened the doors earlier I guess, so I walk in to a crowd of people already thinking it's gonna take forever. I was back in my vehicle in less than 15 mins. Need I say more. Keep up the great work ladies and gentlemen.
Williams M.
1571912313
Nice atmosphere and friendly staff
Michelle H.
1522960924
Great people great dispensary prices compared to the other one they also have delivery service from the call center to the delivery people are super nice and caring! Love you Guys!
Michelle H.
1519855990
Great people great dispensary prices compared to the other one they also have delivery service from the call center to the delivery people are super nice and caring! Love you Guys!
JA M.
1502162729
Compassionate & caring staff. Very friendly and knowledgeable about the many medical benefits of cannabis oil.
Kris
1491000131
Leaders in the medical cannabis industry. Product is great & customer service is top notch. Professional & extremely polite & helpful. Ready to answer all questions. Can't wait to be a loyal part of "Trulievers" rewards program! Thanks you!!! BTW everyone, follow Trulieve on Facebook & Instagram. Finally, download the CanPay app!
