Trulieve Dispensary in Vero Beach, FL

Trulieve Vero Beach Dispensary
4.3
Based on 747 reviews
Ken C.
Ken C.
1712510349
They need to fix their hours of availability, if it's going to be the only dispensary in town then they need more available hours for working people to come in and get their medication. Too many people can only come in after work or on a Sunday when they aren't working. I'm aware it's a rule enforced by the town but due to this I will need to take my business elsewhere. Hopefully the company can work something out because this in conjunction with recent allegations in terms of quality control and fertilizers being used by their growers, these problems can't be ignored anymore. Which is sad because I have always been a fan of truleive and frequent customer. I hope that in time the company will revert to the high quality products I was used to and fight for their customers to get the help they need despite what hours they work. Just as any medical establishment would.
Kay K.
Kay K.
1708562096
Just shut the place down employees not wanting to work having attitude not trying to help the patients worst experience I’ve had at any establishment not to mention I’m still In pain because I couldn’t get my medication guy was so rude didn’t even take the time to look or help so I left.. professionalism out the door when come to these people they need to shut down or let other dispensers come in to town
Yourstruly M.
Yourstruly M.
1707503817
It was my first time in there and Paul rang me up. He was quick and efficient. The staff seems super nice, I will definitely be coming back to this location!
Carrington A.
Carrington A.
1707403166
Always a pleasant experience here. Extremely friendly staff! They greet me by name most of the time and are ALWAYS pleasant. Even on the busier days where the wait time is slightly higher it still seems like an easy visit. Trulieve is my dispensary of choice and the Vero Beach crew always takes care of us!
Beverly R.
Beverly R.
1704735410
I recently had written a negative review for the Vero location. Since, I have been in several times and have received excellent service. The door is left open now, which feels much more welcoming. The order ahead and waitlist has BEEN ON POINT!!!! April, along with the other bud tenders work very well together, they get you in and out now!
John R.
John R.
1701628180
They try hard. But slow dispensing product.Building to small to accommodate.Trulieve is great but must improve in Vero Beach.
Stacey E.
Stacey E.
1700959766
Always a great deal. They never rush me and teach me about learning new products. Love my Vero location
Connie N.
Connie N.
1699547481
Michael was so cool. He's so friendly and knowledgeable it was great. I truly trusted his suggestions and happy for it! His personality & his knowledgeable attention was so awesome and appreciated. Kudos to Michael thank you
Ilene L.
Ilene L.
1699201243
You shouldn't expect to be in and out at a fairly reasonable time. I thought pre-ordering and picking up would be easy but it's not. Plan on waiting an hour plus. The office is tiny and the parking is awful. They don't let you wait inside the lobby. The staff is friendly but that's about it.
Christina P.
Christina P.
1696530412
The young lady behind the counter is so helpful describing the products . Non-judginh, & funny!😀 (Im a non user of "herbal refreshments" since the 70:s! ) But "CBD" products helps much of my injury from a long time ago. She'll be a big help for people like me! 🥴👍
Jodi B.
Jodi B.
1690477538
I placed an order this morning and I am still waiting for it. I tried calling but was listening to music for 15 minutes. Also, the email confirmation shows a much higher price of the items I ordered. If I wasn’t to lazy to drive up to MUV in Sebastian I would never go to this terrible place. MUV is amazing. No long waits. Much better customer service. I may just give up on Trulieve all together.
zach B.
zach B.
1689196747
Absolutely retarded, place your pickup order at 9am and it won’t be ready until around 6 or 7. Then when you get in virtual line you wait another 30 minutes and when you get there you wait another 20 minutes. Doesn’t make any sense. Why is every other trulieve way faster than Vero beach? I have an idea, bc the people working at Vero beach have Down syndrome.
Dominic D.
Dominic D.
1686317545
5 minute wait online check in? Make sure to add 30 minutes for your wait time. Want your deals honored for your online order to last the full 24hrs? Too bad. I guess this location is struggling to find anyone who wants to work or they are struggling for money…or both? They can’t seem to find decent employees or honor their online deals for online orders. I constantly wait 20+ minutes because employees take their sweet time. If I didn’t live 20 minutes from liberty health science I would stop coming here and go there constantly. It’s really sad how they just don’t seem to care. Do better.
Nikki M.
Nikki M.
1686316919
Just so you know. This place picks & chooses what sales they honor. Even though they keep orders for 24 hours, no where in the email or site does it state sales are no longer honored after 9pm if your order isn’t picked up same day. I’ve never had an issue with sale prices being honored until today. You will never be in & out of there in the 5 minute wait that is always stated. Unfortunately there is no other dispensary in town so you have to deal with them.
Talesfromthecut
Talesfromthecut
1686086089
This branch no longer delivers locally and as a result they have pushed the burden to a branch In Stuart. This causes delivery drivers to drive at least 50 miles for a simple order. Will gladly never visit this store again as their delivery refusal shows how little they care for the locals.
Pablo S.
Pablo S.
1681853758
First time at this location. Everyone seemed miserable. The front desk woman said as much, that she wanted to go home already. Tall man who helped me was very short and didn’t even give me a bag. They were all talking about the previous woman who had just walked out, talking about her looks and behavior. Very unprofessional. Faster than the average trulieve I guess.
Nice place to get canibis, lots of selection. I ordered online and came in to pick up once it was ready. My only complaint is having to wait in the waiting from once I get a text that my order is ready. But the product quality is top-notch.
KtLivingHerWay
KtLivingHerWay
1667526572
This place isn't the problem, Trulieve the company, and the people who run it are the problem. They don't want to spend the money on IT, or a price point system that tracks their stock, so never guarantee about what you might get. You can wait a lot of time driving between Fort Pierce and Vero trying to get what you order sometimes so if you want to 20 mi round trip go for it
Nicole N.
Nicole N.
1667500637
I’m more than happy to give Trulieve a wonderful review!! Thank you to Amy for assisting me and getting me in & out as fast as possible!!
Jon M.
Jon M.
1667059745
Trulieve is the only dispensary I would ever go to. Professional friendly staff. I highly recommend you check them out. Great sales and great pricing. Hats off to Eric,Janet,Michael, Robert, Justin, destiny. The whole staff. Always a pleasure.
MX R.
MX R.
1666220557
I personally have been going there since Vero Beach received a Trulieve. I do remember those days of 30 - 45 minute waits back then. Since then they have fine tuned their system & the staff is amazing. I never have had a bad experience in TruVero. I’ve had some mishaps when their system crashes, but the staff always make it right & r there to please. It is probably the smallest Trulieve n Florida w/ some of the strictest operating hours, but the staff knows how to make the system flow smooth. Great selection, extremely nice & helpful staff. If I had to say anything needs help, it’s the parking……✌🏼💨💨
tracy C.
tracy C.
1662751516
My order was ready in a Jiffy! Totally hardly any wait time once I arrived and checked in. I took a seat and Lovely Amber was calling my name to situate me at her register. Amber was bubbly, smiley and attentive to my needs. I love the "wisdom" and Veterans discount! The Gentleman at the front desk was kind and welcoming!! Always a nice experiment when I shop at Trulieve!! Thank you!!
Nicholas B.
Nicholas B.
1660519477
It literally and figuratively makes no cents/sense for this to be the only Trulieve in at least 20 miles that's closed on Sundays. Really inconvenient too. At least the staff is nice and helpful though and there's an okay selection.
Can I give this place negative stars? I go in there and it’s always a cluster of employees doing nothing except one woman who is probably the manager. She’s the only friendly one and emphatic. She took time to help my wife. Other than that the employees are rude and expect you to know everything about medical weed. When you ask a question, the young lady who cashed us out seemed annoyed by us asking questions, I don’t know her name but if that’s what Vero Beach trulieve is about… then you guys don’t want my money—— oh but you want me to tip you after you are rude to me. These people are funny.
John M.
John M.
1659968646
Absolutely the best place to buy cannabis products. Staff is extremely friendly and will go above and beyond to make you comfortable and satisfied. They have great deals all the time, the website is easy to navigate, and ordering ahead of time makes everything as smooth as can be.
LiquidBlack S.
LiquidBlack S.
1659902868
They're always helpful and willing to show me new strains and I'm always in and out pretty quickly. Everything works, except for the capsules for me. ( They do work the first time however. ) Either way everyone in here is amazing and I love to go here for my medication I always feel safe and not feeling social anxiety here everyone is so nice.
John L.
John L.
1658936445
Great employees at Trulieve Vero beach. They are all helpful, smart, and professional. Totally no stress...thanks
Lois B.
Lois B.
1658864472
Great customer service. Super friendly. Well stocked.
Love this place. Online orders you are in and out. 10 Stars 🌟
Cheryl S.
Cheryl S.
1655386603
I’d like to give thanks to the entire staff, they’re very helpful and patient, best store!
Mark V.
Mark V.
1655146543
Dustin is one of my favorite budtenders. He’s always been friendly and help’s ya out when ya have questions. Even when wearing a mask, you can tell he’s smiling. I look forward to my trips to Trulieve because they have a fantastic crew.
Maria D.
Maria D.
1655125527
#1! GOD bless everyone. Wonderful & awesome people that know the business. Love u all.
Jenn H.
Jenn H.
1654766770
Extremely busy place! Staff is friendly and knowledgeable. Special thanks to Raquel who gives me extra guidance and has patience with my questions. I wish Vero’s location could be bigger like Sebastian or Ft. Pierce but with gas prices, will have to be patient with the long wait times. I love the variety of products
Donielle Y.
Donielle Y.
1654181506
I need to say my best and favorite Jennifer & JustinDestiny was a pleasure from her knowledge to her kindness 😊
2reckless
2reckless
1651071977
Amazing Knowledge Sraff And They Actually Care about your products. No Problems or Confusion. If you have a question it will be answered at the Vero Trulieve
Mister E
Mister E
1650495835
Fantastic Facility! The only reason I took a star away is because this place is a little small for the volume I notice, and I work danger close so I see all... What makes this location the best (imo), the employees! Awesome group of people, so nice, they remember you, very inviting and engaging, the same cant be said for Gatlin (imo). I'd love to see a snack shop or a munchie store near by! Hint hint
Lili C.
Lili C.
1649953200
very pleasant staff the price seems high on some items
Ronnie C.
Ronnie C.
1649712503
I love this place from the Cody the manager all the way down .great Medical store they take care of you .if anything doesn’t work, you can return it .If you have questions they will answer them .it’s just an all-around great place sometimes it’s busy when their specials ,but there’s nothing better than placing your order online and then to get on the waitlist and you drive up right as your name is called.that building at one time but it’s a fantastic place a great experience for anyone who uses medical cannabis Shout out to Justin Janet Raquel Kelsey Christina And everyone else fantastic staff and believe me I go to the Trueleives all over the state
Fred D.
Fred D.
1648652786
Has what the website says, for the most part. Sometimes cancellations happen. Good prices, good product, however try to do business earlier in the day as most stop by after work. Gets to be very crowded.
The W.
The W.
1648585748
Busy place. Good flower. Had ground in stock which is hard to ever get at ft pierce location. Had a happy hour sale that day. Worth a trip from fort pierce to check them out. This location is off the beaten path. Use gps.
David V.
David V.
1646089037
People there are great and helpful. Took about an hour and 20 minutes to get in.
g8orbait50
g8orbait50
1643588364
Avoid Trulieve at all costs! This location is one of their worsts. Products appear in stock online, but are sold out in stores. The store itself is far too small, it takes entirely too long to shop. The wait times are ridiculous even on orders placed online.And forget about delivery. They do not hold the items you order online. They routinely cancel items from your order without notifying you. And they don’t uphold their delivery dates. I waited all weekend for an order that never came. When I called customer service they were rude and said deliveries won’t be sent out on the day you schedule, they will be sent out whenever the store feels like it.With all of the other options in the area, it amazes me that a company finds it acceptable to operate this way. Many other competitors offer better prices, better customer service, and websites that actually work.
Ronnie C.
Ronnie C.
1643432683
I love this place from the manager all the way down great Medical store they take care of you if anything doesn’t work you can return it If you have questions to answer them it’s just an all-around great place sometimes are overwhelmed when their specials but there’s nothing they can do about that there’s only so many people I can go in that building at one time but it’s a fantastic place a great experience for anyone who uses medical cannabis Shout out to Justin he’s the bomb love this place
Ronnie C.
Ronnie C.
1641932885
I love this place except for Amber from the manager all the way down great Medical store they take care of you if anything doesn’t work you can return it If you have questions to answer them it’s just an all-around great place sometimes are overwhelmed when their specials but there’s nothing they can do about that there’s only so many people I can go in that building at one time but it’s a fantastic place a great experience for anyone who uses medical cannabis
Margie R
Margie R
1639422102
Was surprised when I was given a card asked to scratch and I had an instant 75% off I sure was a happy camper.. thank you trulieve!! Friendly stuff
robin B.
robin B.
1637160823
I'm from Wildwood but vacationing in Vero beach. This Trulieve was by far the best I've been to. People were pleasant n helpful.
Jennifer S.
Jennifer S.
1634673138
Staff is AMAZING. Product is Amazing. Go there weekly. Justin was the Rockstar of the Day! You all are so fantastic!
Sarah M.
Sarah M.
1629759709
Love my trulive @ Vero in general, 10/10 the staff make it extra special - like family. Special thanks to Justin, not supposed to have favorites but.... he is my favorite! Wicked helpful and patient! .
Ronnie C.
Ronnie C.
1629556108
I love this place from the manager all the way down great Medical store they take care of you if anything doesn’t work you can return it If you have questions to answer them it’s just an all-around great place sometimes are overwhelmed when their specials but there’s nothing they can do about that there’s only so many people I can go in that building at one time but it’s a fantastic place a great experience for anyone who uses medical cannabis
Rodney S.
Rodney S.
1629232073
Every representative I have encountered at the Sebastian, Fl location is professional, knowledgeable and friendly. A true WOW moment every time! In particular, Amber possesses all the above mentioned attributes. They all do really….👍🏼
Ashley N.
Ashley N.
1629159648
Trulieve is definitely one of the finer dispensaries. Great product, the staff is very knowledgeable & patient. Amber is definitely my FAVORITE consultant there. She’s the most knowledgeable on all the products. I have seen her be utilized in every aspect of the dispensary! #PROMOTEAMBER
Kathleen F.
Kathleen F.
1628011687
Everyone there is extremely helpful. They make you feel like family. Their employees are very knowledgeable and always willing to take the time to help you with your questions. Their products are great too. They always have different sales going on to help with the costs so that’s awesome. I definitely recommend Trulieve
Tiffany S.
Tiffany S.
1627724997
Definitely needs more parking and a bigger facility for the customer volume. Other than that... The employees are always super nice & helpful, knowledgeable and quick!
Stephanie C.
Stephanie C.
1626913517
The staff is always nice and friendly and helpful. The wait times have been atrocious, even when I've placed my order online and am just going to pick up my order. Very small space, and difficult parking for handicapped people.
Sarah M.
Sarah M.
1625421249
Always been nice staff. Being charged 3 dollars to use a debit card is ridiculous in my opinion because we’re here to pickup a prescription, were not out shopping for fun. And parking is very limited
Lisa E.
Lisa E.
1624489602
My first trip to Trulieve Vero Beach, my budtenders name was Amber C., She was Really knowledge, Sweet and Very helpful!Good employees are hard to find, SHE IS A KEEPER!Thank You for an Awesome first visit!
Anna A.
Anna A.
1622335242
Such great quality! Also so professional! Jamie was a HUGE help and so knowledgeable about each product! If you’re looking for excellent customer service, great product, and relief I recommend to everyone to check this place out!
John S.
John S.
1620565440
They have the best employees, with nothing but their patients wellness there main goal. Jeremy is the NUMBER ONE reason I love this place. This guy drove his own car to pickup product when their shipment went to the wrong store, he always has a kind word and will go out of his way to help others, don't lose him TRUELIEVE.
Kitty O.
Kitty O.
1618490822
The Vero Beach Location has improved MUCH since opening. They still need a larger Building, but their many staff, stock and ordering issues have finally worked themselves out. Amber Cowan helped me out yesterday, and she has Amazing Customer Service Skills!You all still need to get RID of the tip boxes. Imagine being asked at the Pharmacy for a tip so the Pharmacist will be nice to you and find the order you placed? Yea, you would be LIVID if you had to tip someone to get your prescribed medicine!
Tina P.
Tina P.
1614379479
This Trulieve location is a nice location. The staff is always there to help and will suggest everything they can to help you find the right product. Destiny is always helping me find everything I need and she will not stop until I am satisfied with my order. Every-time I come in she is always nice and always has a smile ready to help.
Lauren Q.
Lauren Q.
1614274094
I have had such a fantastic experience here at THIS Trulieve because Destiny is so knowledgeable and so helpful! She’s very kind and considerate and she is always looking for more ways to help her customers! I go to THIS Trulieve ONLY on days Destiny is working and will gladly pass my turn until I can see her!
Taylor G.
Taylor G.
1614217992
I love trulieve! I have a great experience every time. Lilli has been so sweet and knowledgeable helping me pick out the right products every time I go in there. It’s nice to have such a positive and sweet attitude to help me out. I’m in a lot of pain all of the time so it’s easy to get frustrated quickly but Lilli always makes the process quick and stress free.
Leomary L.
Leomary L.
1614206831
Trulieve in vero beach is a very clean and well organized place. They had so many amazing products!! And to top it all off the consultant who assisted me, Lilli, helped me find the right product I needed, she had so much patience to recommend and explain different products to me. She really made me feel like a priority. Thank you so much for such a good experience in your store. (:
Anna B.
Anna B.
1614110393
My go-to Trulieve! My last visit I was attended by a girl named Lilli, she was so sweet and very knowledgeable about her product. I have trouble sleeping and she helped me pick the perfect product and informed me about a lot of other products I didn't even know existed. The quality of everything here is phenomenal !
I just want to thank Amber Coward, for her help yesterday she made my day a really pleasant and pain free one with her help in making my flower choices . You guys have the best people !
elizmots
elizmots
1614083078
I love this place! I have never been to a place that was so helpful, kind, and overall professional. Even before you enter, there is a security guard outside that greets you and is absolutely the nicest man. Always smiling. Always has a kind a word. Everybody says hello when you Everett the building and if you have any type of question, there are answers galore. They are very patient with everyone that comes in who doesn’t know what to expect. They keep you informed as to what they have in stock and if you are not happy with your purchase, they will make it right! Who does that anymore these days?!?... well this company does! Pick up orders are a breeze. They get to know people by their names... almost feels like “cheers”. If you want a place that is there to help and cares, this is definitely the place to come and do business with. ❤️❤️
Suzanne M.
Suzanne M.
1614039602
I am impressed with this dispensary from the time I place my online order, until I leave with my items. Everyone there is so friendly, helpful and professional. They are all extremely knowledgeable about the medications and I especially appreciate Ambers excellent customer service.
jvb S.
jvb S.
1613956222
Friendly people who are helpful. I love going here, always know I’ll get good service. Lillian is awesome, someone should give her a raise!
Hannah T.
Hannah T.
1613705258
Great staff at all locations. Bit of a wait sometimes in Vero, but it seems to be getting a bit better since Sebastian recently opened. Usually has a good variety to choose from.
lukepetrone
lukepetrone
1613075331
This Trulieve location is absolutely stupendous, from the quick wait times to the preeminent products. The staff is remarkably helpful as well. Lillian, a beautiful, bubbly, and charismatic young gal, assisted me today in selecting the best pot products that suit my needs. Staff members such as her are what make the pot purchasing experience so enjoyable! For these reasons, this location is by far my favorite and I shall continue to shop exclusively here.
SC B
SC B
1611853686
Very fast and knowledgeable staff. And so nice. Just reminder to tell clients if they have discounts available. 👍🏻. The best products.
Mike J.
Mike J.
1609812158
Alicia B is the best. Always so nice and super helpful especially when I have a million questions! Would recommend to everyone
Tundra T.
Tundra T.
1609285856
EXCELLENT customer service!! I went in the Vero location recently as a new patient and Whitney was very knowledgeable and helpful with guiding me through the process. 5 Star12/24/20: Had to edit my review because only one is allowed but the service that I received definitely deserves to be praised.After a pretty stressful day and a bit of a "hiccup" with ordering and pick-up, Alicia B @ the Vero Beach location really helped turn things around. Alicia went above and beyond to make sure that I was taken care of and really made me feel like a valued patient/customer. Kudos to Alicia B!!
Cindy C.
Cindy C.
1608998136
Great customer service all very nice people work there.my husband loves the place and says you have to order online they send you a text It’ll say we will text you when we have space in our lobbyGive you a time usually 10 minutes unless you there when they open make sure you order on Monday and Thursdays because of mini Monday Ground Thursday you can’t get mad about order issues it’s not anyone who works there fault They have no control or over the computer system what a fantastic place
Morgan G.
Morgan G.
1608849304
Wonderful experience on what seemed to be the busiest day of the year.Katrina was extremely helpful and knowledgeable about the products. They were out of a few things I wanted and without hesitation she named off the closest replacements to those. From her bubbly personality to her adorable outfits, Katrina adds a much needed sparkle to Trulieve vero beach
ashley S.
ashley S.
1608249962
It is definitely worth it to drive to Ft. PIERCE instead of going to the Vero store. It might be a 30 min drive but you'll be waiting 3 times that long in Vero, EVEN if you place an order. Maybe they should build another dispensary in Vero. Obviously the demand is too high for one store to accomodate the needs of the people here.
Ronnie C.
Ronnie C.
1607506547
Yes use the Internet and pre-order and then when you get there you need to hit the link that connects you to get into the lobby that’s easiest way to go but the people at work they’re extremely nice sometimes the patients are a little Ornery But the people that work there will definitely take care of you if you spend your money there they’re all pretty friendly
Crystal R.
Crystal R.
1604446404
The employees here are always friendly and helpful. My first visit I had an awesome consultation to learn about the products. Now that I visit regularly, many of the staff remember my name and are enjoyable to work with.
Debbie J.
Debbie J.
1601742225
I love trulieve for alot of reasons but they gave me self confidence I lost so far 55 pounds the people and Vero trulieve are the best I'm blessed .
Dylan P.
Dylan P.
1601476617
Full disclosure, I am a former employee of this company and location.It baffles me that this company and its ethics and practices have managed to, somehow, corner the market. Kim might be better suited to answer that, but onto Vero! Aside from the things they can’t help, such as floor space, product in stock, etc.. there is nothing pleasurable about this establishment. A couple of the employees seem to have good intentions but just aren’t trained properly, while the others are just there for the paycheck (if you can call them that) or they thought they were going to have a much different experience than the one they do.Which personally, I agree with. I’m not talking reggae and smoke circles, but an actual caring and fostering work environment. There is toxicity in every level of management, from the board down to “managers-in-training.” My 1.5 years there were filled with a lot of hope that was met with a lot of empty talk.Remember when I mentioned inadequate training? When I made a purchase a couple of weeks back, my new doctor wasn’t on the labels they printed. Didn’t notice until I was back to my car, reentered to get my labels fixed, and was told by the consultant that “as long as it has my name on it I’m good.” No, no we are not good. So I asked him to fix my labels because it did not have my prescribing physician on them and I’d like to stay out of jail. Not only did he have an obvious problem with me asking to be state compliant but he also did not even know how to do the part of his job that I’m asking him to do.Not blaming him at all though, $13/hr from a multi-billion operation in three states and growing and end up getting treated like cattle is laughable so I. understand. The whole transaction was off. Why do you spend so much money on your website to have it as inoperable as it is? Why are you saturating the state with 60+ locations with more than a few within a stones throw of each other? Why aren’t you a more patient-centric company, as opposed to the typical capitalistic money grabbers? We all know the answer, it’s just funny you think we as patients don’t.
Jorianne P.
Jorianne P.
1600953610
Today it was busy at Trulieve, I had an online order and Amber got me all set up with a quickness. She was nice and answered my questions, my experience was excellent today 🙂
Larry S.
Larry S.
1600444048
Excellent visit to Trulieve Vero Beach this morning. Placed online order and was notified via text when my order was ready. Drove to the dispensary and checked in online from the parking lot. Only had to wait 1 minute before being called in. Was surprised to see a full waiting room but I was almost immediately called back to the pick-up desk. Was assisted with my order by Amber C. and was finished before the next patient was called back. Great in & out visit!
Eric D.
Eric D.
1600018414
So fun! Lol
Andy R.
Andy R.
1599945047
Friendly staff
Chad R.
Chad R.
1599576383
I love Trulieve. I only shop there, nowhere else!! I get impeccable customer service at all the locations near me!!! I go to the Vero Beach store frequently.All the employees are good, but 1 person there always gives me impeccable service!! Racquel is amazing!!! She always knows what I like, and remembers our past conversations,it really is like talking to an old friend every time I see her!! I drive further to that store than the other locations near me, but it is always worth it!!!
Michael G.
Michael G.
1599337682
Great shop love the staff just they seem to always have the same strain for ever papaya cake for what seems like forever, need more inventory and the sativa concentrate selection is also really lacking right now, other then that great !! (Will update to 5 stars when I see some more variety)
WILLIAM Z.
WILLIAM Z.
1599298467
AWESOME STAFF / THEY ALWAYS HAVE EXACTLY WHAT I NEED
chrissy B.
chrissy B.
1599252787
Absolutely WONDERFUL customer service. Everytime I go the budtenders go above and beyond to answer my questions, as well as offer their advice!. I am ALWAYS greatly satisfied with the recommendations that they have given. Thanks again for ALL your help and service.
Kathy B.
Kathy B.
1599225427
Joey and the other staff were very helpful and explained the products and how to use them. Very good experience, especially with new patient discount.
bronxbomber52
bronxbomber52
1599219412
First visit to any dispensary as I just recently qualified to purchase Medicals. I. was set up with a counselor to discuss my medical opportunities and which direction I was looking to pursue. Our conversation was very relaxed yet professional as the Counselor was extremely knowledgeable about the different avenues available to me. Most people like myself have no idea if the Meds they are about to consume will work in help coping with their condition. So it's not like, here is your script, good luck! And away you go, stuck with something that doesn't address your needs. In addition, purchased my first bottle of CBD recommend by the Counselor. Which did absolutely make a difference with relieving pain. I am in shock as I thought CBD was "snake oil". I purchased it because my regular Doctor put me on a type of pain killer that I would rather not put in my body. So I said what the heck, try the CBD. Glad I did! The rest of my visit was pleasant as the rest of the staff was professional, friendly and efficient. No pressure and left with a sense of I was happy this dispensary was so close to my home. Good job, people!
Chad R.
Chad R.
1598891374
I love Trulieve. I only shop there, nowhere else!! I get impeccable customer service at all the locations near me!!! I go to the Vero Beach store frequently.All the employees are good, but 1 person there always gives me impeccable service!! Raquel is amazing!!! She always knows what I like, and remembers our past conversations,it really is like talking to an old friend every time I see her!! I drive further to that store than the other locations near me, but it is always worth it!!!
Kate G
Kate G
1598638394
Nice waiting room. Good to see things changing here.
Susan H.
Susan H.
1597769506
Adam and Casie, THANK YOU. I have used this store religiously, and am so grateful Trulieve was the only one anywhere near where I lived. I have been hospitalized, immobilized, and brain damaged, and every time I come in this store EVERY staff member is kind, friendly, helpful, and patient. In addition, they are repeatedly informative as it takes me a few times for what I've heard, to click. In addition, this store has better products, and better prices, than ANY other dispensary. Trust me. I've checked. Extensively. in fact, I moved about a week ago and just a couple days ago drove an hour and 20 minutes to shop at the store. You guys, are BOMB! You ROCK. YOU'RE AWESOME. CUSTOMER SERVICE IS TOP NOTCH. See you next week. Xo
smsellon
smsellon
1597763140
Was just there speedy pick up, great people thanks Jimmy and Whitney for all your help. You guys are great will be back
Erik S.
Erik S.
1597128767
Out of all the trulieve locations on the treasure coast I would have to say, in my opinion, this one has one of the most unfriendly personnel. The older gentleman that takes people to the back is awesome and so is one of the staff in the back..a female thatIthat believe has blue hair..they were very friendly but that's it. I have been to this location twice and it's a last resort if no other locations have a specific product that I'm looking for and they do. I do not recommend this location to friends. Also they have a long wait time usually because they are a very small location with limited parking.
MB M
MB M
1596842265
In need of customer service training. The only one I find exceptional in there is Katrina. They lost my business to Fort Pierce and I spend alot in there. Training training training is all they need; poor management. It’s a shame because I love Trulieve.
raphaella P.
raphaella P.
1596501168
The Vero store is a nice place and the people that work there are nice but lately its been hard to get your order filled properly. I shop on line so I'm a pick up oder and the past 3 times they have meases up my order. The online doesn't communicate properly with the store. Merchandise always missing
Jared and Whitney are so incredibly helpful and friendly. It made a potentially daunting and overwhelming experience very pleasant! Thank you for your warm welcome
Charley H.
Charley H.
1596316561
Very easy registering for the first time , friendly knowledgeable staff, I'll have to get there before 10, great transactions.
Tundra T.
Tundra T.
1596298777
EXCELLENT customer service!! I went in the Vero location recently as a new patient and Whitney was very knowledgeable and helpful with guiding me through the process. 5 Star
Chad W.
Chad W.
1595975237
Whitney is the best budtender she always helps me find the best strain for me !!! everyone there knows me by first name bases feels like they care and not just trying to make money at least the main employees
Holly T.
Holly T.
1595445191
Love coming to this location! very clean and professional. Jared helped me with my selection and answered all my questions with a smile. i loved his customer service!
dick T.
dick T.
1594847230
My experience was amazing, Dereck B At the Vero beach location was amazing and he helped me so much and I feel confident in the product I received.
Derek V.
Derek V.
1594759962
I would like to complement your employe Derek, he definitely goes above and beyond customer service for me , any issues or concerns he takes care right away for me , he also takes the time to explain in detail any questions I have for any of your products ,,cool dude and always look forward to him assisting me when I’m there thank you and keep up the good work D,,,,
John P.
John P.
1593795047
Dereck has been such a wonderful help at this location! I love Trulieve Vero and Dereck as given me great advice and assistance in getting me the proper medicine for my conditions.
Jodi R.
Jodi R.
1593737095
Trulieve is definitely in the forefront of medical marijuana movement excellent staff and great compassion. Mgr Samantha great asset.
Michelle M.
Michelle M.
1591745850
New to the process and Adam was wonderful!! He was very personable and knowledgeable. He explained everything I needed/wanted to know. Overall very pleased with Trulieve and Adam played a big part in making me a happy customer.
mike R.
mike R.
1590931863
the store staff is good. They never return emails, policies change without notice. It takes hours to get through on phone. The chat line is slow. Simply BAD communication. I'm immune suppressed. They wont deliver from my store to me. Other store will deliver to me they say, yet none knows which store or any other info. have been trying g for s week. 3 emails this week none answered.
sonnie M.
sonnie M.
1588885454
Trulieve product are good but you could find good at any other dispensary that's not Trulieve... I'm reviewing the staff in this location and it starts with management. I believe her name is Sam .. I have had some interaction with her and they weren't pleasant... She is not fit for management doesn't knows how to manage the facility , she's clueless... Trulieve needs to train their employees better in handling certain situations.. I will not be going to this Trulieve ever again till they remove Sam. from this store...
Jane J.
Jane J.
1588791159
I was totally new to this whole medical marijuana thing, but the whole staff have been absolutely wonderful! They take their time to explain everything to me to make sure I understood/understand the difference between all their products and help me choose what’s best for me. I highly recommend the Vero Beach location!!
Normarie C.
Normarie C.
1588265481
From the moment I enter, the staff provides outstanding customer service. Visiting Trulieve at Vero is a joyful experience, beginning to end. Additionally, any time I’ve had a concern they’ve been prompt to handle it in a caring manner. Grateful for the Vero team. You all rock!!!
Victoria L.
Victoria L.
1588098027
Literally working from home I only get a 30 min break like most jobs so I ordered online that way I won’t have to wait. 3 hours later I go pick up and it’s STILL not ready I’m waiting after walk ins. Had to text my boss oh sorry I’m late from lunch I’m picking up my weed like way to go Trulieve
Kris S.
Kris S.
1584642188
This was my first trip to a dispensary. Katrina and Adam couldn't have been more helpful! They explained benefits, dosage, flavor and safe practice. They were super knowledgeable, and very helpful to this first-timer. Highly recommend!
Susan W.
Susan W.
1583531742
This is a very clean organized place, and I felt safe and secure there. Amber was especially sweet and kind and very informative, as this was my son's first visit to the store. She introduced herself right away and explained everything as far as what my son could buy according to his prescription, and what the different types of products were like. She was very patient and knowledgable and put us at ease. I highly recommend this store.
Theresa O.
Theresa O.
1580744240
The entire staff was so kind and helpful as always. I had an issue with my phone getting a signal to pull up canpay, but they were quick to go above and beyond to help. Sam was amazing and Harold is the best! Keep up the great patient experience. Thank you for everything.
Blunt.Daddy.
Blunt.Daddy.
1580317471
After finding relief here for over a year now, I couldn’t recommend Trulieve enough. From the friendly, personable staff to the truly opulent product that’s dispensed, Trulieve has always exceeded any and every expectation I’ve had! The only downside to their great hospitality is that dozens of people flock to the Vero Beach location so unfortunately you may have to wait for an hour to an hour and a half, but the staff do their best to work as quickly and efficiently as possibly while still maintaining their poise. 12/10 would recommend 🤩
Trulieve is one of my Top 3 dispensaries for the Treasure Coast. The variety and quality of products, the knowledge of the staff, and the inviting atmosphere all combine to make for a great experience. I have never come home with anything other than what I needed and I feel very comfortable with asking questions about the different options available.I am selfishly withholding a fifth star as I have to drive a bit of a way to get it and the price is not as competitive as I'd like. Otherwise, I find my way here at least every other month.
Wayne K.
Wayne K.
1573641356
Awesome experience. Thank you so much for making my first visit one that will bring me back. The staff was SOO cool and made a first timer with the giddy happiness comfortable.😁 That was very important. Can't forget the 1st visit discount. I picked out $250 in medicine and only paid $175. . See you soon. .
Michael L.
Michael L.
1569553364
Love Trulieve, their products keep getting better and better. Not only are they always on the forefront of new products, their consistency is second to none. Their prices and specials are starting to make getting medicine affordable. They also keep opening up more stores to provide more medicine to more people. Thanks again Trulieve
Trisha C.
Trisha C.
1563556836
Love this facility. The staff there is super friendly and super helpful. From the door being met by “Fluffybear” and then all the staff beyond there: Noah, Jimmy, Tony, Raquel, Jackie, Jamie, Anthony and all the others staff, thanks for doing a great job. The prices are a little higher but the quality is worth it.
Trisha C.
Trisha C.
1563556835
Love this facility. The staff there is super friendly and super helpful. From the door being met by “Fluffybear” and then all the staff beyond there: Noah, Jimmy, Tony, Raquel, Jackie, Jamie, Anthony and all the others staff, thanks for doing a great job. The prices are a little higher but the quality is worth it.
Next Reviews
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1814 Commerce Ave
Vero Beach, FL 32960

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    Payment Methods:

    Cash Only
    ATM Available On Site

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    Trulieve Deals and Discounts

    Everyday Discounts

    1st Order

    60% OFF

    2nd Order

    50% OFF

    3rd Order

    40% OFF

    Veterans Discount

    20% OFF

    Seniors 55+ Discount

    10% OFF

    Industry Discount

    20% OFF

    Pediatric Discount

    20% OFF

    SNAP Discount

    10% OFF

    Birthday Discount

    25% OFF

    Refer a Friend

    50% OFF For You & Your Friend

    ABOUT THIS DISPENSARY

    Trulieve, located at 1814 Commerce Ave in Vero Beach, is open to serve the cannabis community of almost a million active medical marijuana card holders in Florida.

    Medical: Yes

    Recreational: No

    Delivery: Yes

    Delivery Fee: $15 delivery fee.

    License Number: MMTC-2015-0005

    Before this dispensary could open, it was licensed by the Office of Medical Marijuana Use (OMMU). In the state of Florida, dispensaries are officially referred to as medical marijuana treatment centers (MMTCs).

    Trulieve is vertically integrated, as are the rest of the MMTC’s. Being vertically integrated means they oversee the entire process from seed to sale. Trulieve grows their own cannabis plants from seed or cuttings, harvests, processes into a variety of products, packages and distributes within their own network.

    Product types and availability can vary from store menu to store menu, depending on demand. If Trulieve in Vero Beach does not have what you are looking for, there is no legal obligation to stick to a single brand. Your medical marijuana card is universally accepted at any dispensary in Florida.

    Purchasing Marijuana Products at Trulieve

    During your first visit, you’ll be required to complete intake forms. This lets the dispensary staff confirm your patient status and see what you were allotted by your medical marijuana doctor.

    Upon arrival at this dispensary, you’ll enter a designated waiting area before going into the retail area with staff. The dispensary staff work with you to explain all of the cannabis products available. Budtenders will make recommendations that are based on your doctor’s recommendation.

    Preparation Helps: See what’s available ahead of time. If Trulieve in Vero Beach online menu is available on our site, this is the best way to see the different product options before visiting the dispensary. If enabled, after finding the right products you desire, reserve your order on our e-commerce platform.

    Various delivery methods of the different cannabinoids have been approved by the DOH, including edibles, inhalation, oral, sublingual, topical, traditional flower and even suppositories. If you have an active medical card, you can pick from a wide array of cannabis products. There is no obligation to buy your entire milligram limit at once; instead, you can purchase less if you so desire and then buy more during another visit or at another dispensary. It’s important to find what works for you.

    Low tetrahydrocannabinol (THC) cannabis with higher CBD products are available to patients as well who prefer the non-euphoric effect.

    Contact the dispensary if you encounter product-related issues or problems. Trulieve has a policy & procedure for this.

    Please enjoy the menu products from this dispensary responsibly!

    To stay up to date, sign up to our newsletter below to receive our MMJ Updates as well as discounts & specials as they arrive.

    What People Are Saying

    Trulieve Vero Beach Dispensary
    4.3
    Based on 747 reviews
    Ken C.
    Ken C.
    1712510349
    They need to fix their hours of availability, if it's going to be the only dispensary in town then they need more available hours for working people to come in and get their medication. Too many people can only come in after work or on a Sunday when they aren't working. I'm aware it's a rule enforced by the town but due to this I will need to take my business elsewhere. Hopefully the company can work something out because this in conjunction with recent allegations in terms of quality control and fertilizers being used by their growers, these problems can't be ignored anymore. Which is sad because I have always been a fan of truleive and frequent customer. I hope that in time the company will revert to the high quality products I was used to and fight for their customers to get the help they need despite what hours they work. Just as any medical establishment would.
    Kay K.
    Kay K.
    1708562096
    Just shut the place down employees not wanting to work having attitude not trying to help the patients worst experience I’ve had at any establishment not to mention I’m still In pain because I couldn’t get my medication guy was so rude didn’t even take the time to look or help so I left.. professionalism out the door when come to these people they need to shut down or let other dispensers come in to town
    Yourstruly M.
    Yourstruly M.
    1707503817
    It was my first time in there and Paul rang me up. He was quick and efficient. The staff seems super nice, I will definitely be coming back to this location!
    Carrington A.
    Carrington A.
    1707403166
    Always a pleasant experience here. Extremely friendly staff! They greet me by name most of the time and are ALWAYS pleasant. Even on the busier days where the wait time is slightly higher it still seems like an easy visit. Trulieve is my dispensary of choice and the Vero Beach crew always takes care of us!
    Beverly R.
    Beverly R.
    1704735410
    I recently had written a negative review for the Vero location. Since, I have been in several times and have received excellent service. The door is left open now, which feels much more welcoming. The order ahead and waitlist has BEEN ON POINT!!!! April, along with the other bud tenders work very well together, they get you in and out now!
    John R.
    John R.
    1701628180
    They try hard. But slow dispensing product.Building to small to accommodate.Trulieve is great but must improve in Vero Beach.
    Stacey E.
    Stacey E.
    1700959766
    Always a great deal. They never rush me and teach me about learning new products. Love my Vero location
    Connie N.
    Connie N.
    1699547481
    Michael was so cool. He's so friendly and knowledgeable it was great. I truly trusted his suggestions and happy for it! His personality & his knowledgeable attention was so awesome and appreciated. Kudos to Michael thank you
    Ilene L.
    Ilene L.
    1699201243
    You shouldn't expect to be in and out at a fairly reasonable time. I thought pre-ordering and picking up would be easy but it's not. Plan on waiting an hour plus. The office is tiny and the parking is awful. They don't let you wait inside the lobby. The staff is friendly but that's about it.
    Christina P.
    Christina P.
    1696530412
    The young lady behind the counter is so helpful describing the products . Non-judginh, & funny!😀 (Im a non user of "herbal refreshments" since the 70:s! ) But "CBD" products helps much of my injury from a long time ago. She'll be a big help for people like me! 🥴👍
    Jodi B.
    Jodi B.
    1690477538
    I placed an order this morning and I am still waiting for it. I tried calling but was listening to music for 15 minutes. Also, the email confirmation shows a much higher price of the items I ordered. If I wasn’t to lazy to drive up to MUV in Sebastian I would never go to this terrible place. MUV is amazing. No long waits. Much better customer service. I may just give up on Trulieve all together.
    zach B.
    zach B.
    1689196747
    Absolutely retarded, place your pickup order at 9am and it won’t be ready until around 6 or 7. Then when you get in virtual line you wait another 30 minutes and when you get there you wait another 20 minutes. Doesn’t make any sense. Why is every other trulieve way faster than Vero beach? I have an idea, bc the people working at Vero beach have Down syndrome.
    Dominic D.
    Dominic D.
    1686317545
    5 minute wait online check in? Make sure to add 30 minutes for your wait time. Want your deals honored for your online order to last the full 24hrs? Too bad. I guess this location is struggling to find anyone who wants to work or they are struggling for money…or both? They can’t seem to find decent employees or honor their online deals for online orders. I constantly wait 20+ minutes because employees take their sweet time. If I didn’t live 20 minutes from liberty health science I would stop coming here and go there constantly. It’s really sad how they just don’t seem to care. Do better.
    Nikki M.
    Nikki M.
    1686316919
    Just so you know. This place picks & chooses what sales they honor. Even though they keep orders for 24 hours, no where in the email or site does it state sales are no longer honored after 9pm if your order isn’t picked up same day. I’ve never had an issue with sale prices being honored until today. You will never be in & out of there in the 5 minute wait that is always stated. Unfortunately there is no other dispensary in town so you have to deal with them.
    Talesfromthecut
    Talesfromthecut
    1686086089
    This branch no longer delivers locally and as a result they have pushed the burden to a branch In Stuart. This causes delivery drivers to drive at least 50 miles for a simple order. Will gladly never visit this store again as their delivery refusal shows how little they care for the locals.
    Pablo S.
    Pablo S.
    1681853758
    First time at this location. Everyone seemed miserable. The front desk woman said as much, that she wanted to go home already. Tall man who helped me was very short and didn’t even give me a bag. They were all talking about the previous woman who had just walked out, talking about her looks and behavior. Very unprofessional. Faster than the average trulieve I guess.
    Nice place to get canibis, lots of selection. I ordered online and came in to pick up once it was ready. My only complaint is having to wait in the waiting from once I get a text that my order is ready. But the product quality is top-notch.
    KtLivingHerWay
    KtLivingHerWay
    1667526572
    This place isn't the problem, Trulieve the company, and the people who run it are the problem. They don't want to spend the money on IT, or a price point system that tracks their stock, so never guarantee about what you might get. You can wait a lot of time driving between Fort Pierce and Vero trying to get what you order sometimes so if you want to 20 mi round trip go for it
    Nicole N.
    Nicole N.
    1667500637
    I’m more than happy to give Trulieve a wonderful review!! Thank you to Amy for assisting me and getting me in & out as fast as possible!!
    Jon M.
    Jon M.
    1667059745
    Trulieve is the only dispensary I would ever go to. Professional friendly staff. I highly recommend you check them out. Great sales and great pricing. Hats off to Eric,Janet,Michael, Robert, Justin, destiny. The whole staff. Always a pleasure.
    MX R.
    MX R.
    1666220557
    I personally have been going there since Vero Beach received a Trulieve. I do remember those days of 30 - 45 minute waits back then. Since then they have fine tuned their system & the staff is amazing. I never have had a bad experience in TruVero. I’ve had some mishaps when their system crashes, but the staff always make it right & r there to please. It is probably the smallest Trulieve n Florida w/ some of the strictest operating hours, but the staff knows how to make the system flow smooth. Great selection, extremely nice & helpful staff. If I had to say anything needs help, it’s the parking……✌🏼💨💨
    tracy C.
    tracy C.
    1662751516
    My order was ready in a Jiffy! Totally hardly any wait time once I arrived and checked in. I took a seat and Lovely Amber was calling my name to situate me at her register. Amber was bubbly, smiley and attentive to my needs. I love the "wisdom" and Veterans discount! The Gentleman at the front desk was kind and welcoming!! Always a nice experiment when I shop at Trulieve!! Thank you!!
    Nicholas B.
    Nicholas B.
    1660519477
    It literally and figuratively makes no cents/sense for this to be the only Trulieve in at least 20 miles that's closed on Sundays. Really inconvenient too. At least the staff is nice and helpful though and there's an okay selection.
    Can I give this place negative stars? I go in there and it’s always a cluster of employees doing nothing except one woman who is probably the manager. She’s the only friendly one and emphatic. She took time to help my wife. Other than that the employees are rude and expect you to know everything about medical weed. When you ask a question, the young lady who cashed us out seemed annoyed by us asking questions, I don’t know her name but if that’s what Vero Beach trulieve is about… then you guys don’t want my money—— oh but you want me to tip you after you are rude to me. These people are funny.
    John M.
    John M.
    1659968646
    Absolutely the best place to buy cannabis products. Staff is extremely friendly and will go above and beyond to make you comfortable and satisfied. They have great deals all the time, the website is easy to navigate, and ordering ahead of time makes everything as smooth as can be.
    LiquidBlack S.
    LiquidBlack S.
    1659902868
    They're always helpful and willing to show me new strains and I'm always in and out pretty quickly. Everything works, except for the capsules for me. ( They do work the first time however. ) Either way everyone in here is amazing and I love to go here for my medication I always feel safe and not feeling social anxiety here everyone is so nice.
    John L.
    John L.
    1658936445
    Great employees at Trulieve Vero beach. They are all helpful, smart, and professional. Totally no stress...thanks
    Lois B.
    Lois B.
    1658864472
    Great customer service. Super friendly. Well stocked.
    Love this place. Online orders you are in and out. 10 Stars 🌟
    Cheryl S.
    Cheryl S.
    1655386603
    I’d like to give thanks to the entire staff, they’re very helpful and patient, best store!
    Mark V.
    Mark V.
    1655146543
    Dustin is one of my favorite budtenders. He’s always been friendly and help’s ya out when ya have questions. Even when wearing a mask, you can tell he’s smiling. I look forward to my trips to Trulieve because they have a fantastic crew.
    Maria D.
    Maria D.
    1655125527
    #1! GOD bless everyone. Wonderful & awesome people that know the business. Love u all.
    Jenn H.
    Jenn H.
    1654766770
    Extremely busy place! Staff is friendly and knowledgeable. Special thanks to Raquel who gives me extra guidance and has patience with my questions. I wish Vero’s location could be bigger like Sebastian or Ft. Pierce but with gas prices, will have to be patient with the long wait times. I love the variety of products
    Donielle Y.
    Donielle Y.
    1654181506
    I need to say my best and favorite Jennifer & JustinDestiny was a pleasure from her knowledge to her kindness 😊
    2reckless
    2reckless
    1651071977
    Amazing Knowledge Sraff And They Actually Care about your products. No Problems or Confusion. If you have a question it will be answered at the Vero Trulieve
    Mister E
    Mister E
    1650495835
    Fantastic Facility! The only reason I took a star away is because this place is a little small for the volume I notice, and I work danger close so I see all... What makes this location the best (imo), the employees! Awesome group of people, so nice, they remember you, very inviting and engaging, the same cant be said for Gatlin (imo). I'd love to see a snack shop or a munchie store near by! Hint hint
    Lili C.
    Lili C.
    1649953200
    very pleasant staff the price seems high on some items
    Ronnie C.
    Ronnie C.
    1649712503
    I love this place from the Cody the manager all the way down .great Medical store they take care of you .if anything doesn’t work, you can return it .If you have questions they will answer them .it’s just an all-around great place sometimes it’s busy when their specials ,but there’s nothing better than placing your order online and then to get on the waitlist and you drive up right as your name is called.that building at one time but it’s a fantastic place a great experience for anyone who uses medical cannabis Shout out to Justin Janet Raquel Kelsey Christina And everyone else fantastic staff and believe me I go to the Trueleives all over the state
    Fred D.
    Fred D.
    1648652786
    Has what the website says, for the most part. Sometimes cancellations happen. Good prices, good product, however try to do business earlier in the day as most stop by after work. Gets to be very crowded.
    The W.
    The W.
    1648585748
    Busy place. Good flower. Had ground in stock which is hard to ever get at ft pierce location. Had a happy hour sale that day. Worth a trip from fort pierce to check them out. This location is off the beaten path. Use gps.
    David V.
    David V.
    1646089037
    People there are great and helpful. Took about an hour and 20 minutes to get in.
    g8orbait50
    g8orbait50
    1643588364
    Avoid Trulieve at all costs! This location is one of their worsts. Products appear in stock online, but are sold out in stores. The store itself is far too small, it takes entirely too long to shop. The wait times are ridiculous even on orders placed online.And forget about delivery. They do not hold the items you order online. They routinely cancel items from your order without notifying you. And they don’t uphold their delivery dates. I waited all weekend for an order that never came. When I called customer service they were rude and said deliveries won’t be sent out on the day you schedule, they will be sent out whenever the store feels like it.With all of the other options in the area, it amazes me that a company finds it acceptable to operate this way. Many other competitors offer better prices, better customer service, and websites that actually work.
    Ronnie C.
    Ronnie C.
    1643432683
    I love this place from the manager all the way down great Medical store they take care of you if anything doesn’t work you can return it If you have questions to answer them it’s just an all-around great place sometimes are overwhelmed when their specials but there’s nothing they can do about that there’s only so many people I can go in that building at one time but it’s a fantastic place a great experience for anyone who uses medical cannabis Shout out to Justin he’s the bomb love this place
    Ronnie C.
    Ronnie C.
    1641932885
    I love this place except for Amber from the manager all the way down great Medical store they take care of you if anything doesn’t work you can return it If you have questions to answer them it’s just an all-around great place sometimes are overwhelmed when their specials but there’s nothing they can do about that there’s only so many people I can go in that building at one time but it’s a fantastic place a great experience for anyone who uses medical cannabis
    Margie R
    Margie R
    1639422102
    Was surprised when I was given a card asked to scratch and I had an instant 75% off I sure was a happy camper.. thank you trulieve!! Friendly stuff
    robin B.
    robin B.
    1637160823
    I'm from Wildwood but vacationing in Vero beach. This Trulieve was by far the best I've been to. People were pleasant n helpful.
    Jennifer S.
    Jennifer S.
    1634673138
    Staff is AMAZING. Product is Amazing. Go there weekly. Justin was the Rockstar of the Day! You all are so fantastic!
    Sarah M.
    Sarah M.
    1629759709
    Love my trulive @ Vero in general, 10/10 the staff make it extra special - like family. Special thanks to Justin, not supposed to have favorites but.... he is my favorite! Wicked helpful and patient! .
    Ronnie C.
    Ronnie C.
    1629556108
    I love this place from the manager all the way down great Medical store they take care of you if anything doesn’t work you can return it If you have questions to answer them it’s just an all-around great place sometimes are overwhelmed when their specials but there’s nothing they can do about that there’s only so many people I can go in that building at one time but it’s a fantastic place a great experience for anyone who uses medical cannabis
    Rodney S.
    Rodney S.
    1629232073
    Every representative I have encountered at the Sebastian, Fl location is professional, knowledgeable and friendly. A true WOW moment every time! In particular, Amber possesses all the above mentioned attributes. They all do really….👍🏼
    Ashley N.
    Ashley N.
    1629159648
    Trulieve is definitely one of the finer dispensaries. Great product, the staff is very knowledgeable & patient. Amber is definitely my FAVORITE consultant there. She’s the most knowledgeable on all the products. I have seen her be utilized in every aspect of the dispensary! #PROMOTEAMBER
    Kathleen F.
    Kathleen F.
    1628011687
    Everyone there is extremely helpful. They make you feel like family. Their employees are very knowledgeable and always willing to take the time to help you with your questions. Their products are great too. They always have different sales going on to help with the costs so that’s awesome. I definitely recommend Trulieve
    Tiffany S.
    Tiffany S.
    1627724997
    Definitely needs more parking and a bigger facility for the customer volume. Other than that... The employees are always super nice & helpful, knowledgeable and quick!
    Stephanie C.
    Stephanie C.
    1626913517
    The staff is always nice and friendly and helpful. The wait times have been atrocious, even when I've placed my order online and am just going to pick up my order. Very small space, and difficult parking for handicapped people.
    Sarah M.
    Sarah M.
    1625421249
    Always been nice staff. Being charged 3 dollars to use a debit card is ridiculous in my opinion because we’re here to pickup a prescription, were not out shopping for fun. And parking is very limited
    Lisa E.
    Lisa E.
    1624489602
    My first trip to Trulieve Vero Beach, my budtenders name was Amber C., She was Really knowledge, Sweet and Very helpful!Good employees are hard to find, SHE IS A KEEPER!Thank You for an Awesome first visit!
    Anna A.
    Anna A.
    1622335242
    Such great quality! Also so professional! Jamie was a HUGE help and so knowledgeable about each product! If you’re looking for excellent customer service, great product, and relief I recommend to everyone to check this place out!
    John S.
    John S.
    1620565440
    They have the best employees, with nothing but their patients wellness there main goal. Jeremy is the NUMBER ONE reason I love this place. This guy drove his own car to pickup product when their shipment went to the wrong store, he always has a kind word and will go out of his way to help others, don't lose him TRUELIEVE.
    Kitty O.
    Kitty O.
    1618490822
    The Vero Beach Location has improved MUCH since opening. They still need a larger Building, but their many staff, stock and ordering issues have finally worked themselves out. Amber Cowan helped me out yesterday, and she has Amazing Customer Service Skills!You all still need to get RID of the tip boxes. Imagine being asked at the Pharmacy for a tip so the Pharmacist will be nice to you and find the order you placed? Yea, you would be LIVID if you had to tip someone to get your prescribed medicine!
    Tina P.
    Tina P.
    1614379479
    This Trulieve location is a nice location. The staff is always there to help and will suggest everything they can to help you find the right product. Destiny is always helping me find everything I need and she will not stop until I am satisfied with my order. Every-time I come in she is always nice and always has a smile ready to help.
    Lauren Q.
    Lauren Q.
    1614274094
    I have had such a fantastic experience here at THIS Trulieve because Destiny is so knowledgeable and so helpful! She’s very kind and considerate and she is always looking for more ways to help her customers! I go to THIS Trulieve ONLY on days Destiny is working and will gladly pass my turn until I can see her!
    Taylor G.
    Taylor G.
    1614217992
    I love trulieve! I have a great experience every time. Lilli has been so sweet and knowledgeable helping me pick out the right products every time I go in there. It’s nice to have such a positive and sweet attitude to help me out. I’m in a lot of pain all of the time so it’s easy to get frustrated quickly but Lilli always makes the process quick and stress free.
    Leomary L.
    Leomary L.
    1614206831
    Trulieve in vero beach is a very clean and well organized place. They had so many amazing products!! And to top it all off the consultant who assisted me, Lilli, helped me find the right product I needed, she had so much patience to recommend and explain different products to me. She really made me feel like a priority. Thank you so much for such a good experience in your store. (:
    Anna B.
    Anna B.
    1614110393
    My go-to Trulieve! My last visit I was attended by a girl named Lilli, she was so sweet and very knowledgeable about her product. I have trouble sleeping and she helped me pick the perfect product and informed me about a lot of other products I didn't even know existed. The quality of everything here is phenomenal !
    I just want to thank Amber Coward, for her help yesterday she made my day a really pleasant and pain free one with her help in making my flower choices . You guys have the best people !
    elizmots
    elizmots
    1614083078
    I love this place! I have never been to a place that was so helpful, kind, and overall professional. Even before you enter, there is a security guard outside that greets you and is absolutely the nicest man. Always smiling. Always has a kind a word. Everybody says hello when you Everett the building and if you have any type of question, there are answers galore. They are very patient with everyone that comes in who doesn’t know what to expect. They keep you informed as to what they have in stock and if you are not happy with your purchase, they will make it right! Who does that anymore these days?!?... well this company does! Pick up orders are a breeze. They get to know people by their names... almost feels like “cheers”. If you want a place that is there to help and cares, this is definitely the place to come and do business with. ❤️❤️
    Suzanne M.
    Suzanne M.
    1614039602
    I am impressed with this dispensary from the time I place my online order, until I leave with my items. Everyone there is so friendly, helpful and professional. They are all extremely knowledgeable about the medications and I especially appreciate Ambers excellent customer service.
    jvb S.
    jvb S.
    1613956222
    Friendly people who are helpful. I love going here, always know I’ll get good service. Lillian is awesome, someone should give her a raise!
    Hannah T.
    Hannah T.
    1613705258
    Great staff at all locations. Bit of a wait sometimes in Vero, but it seems to be getting a bit better since Sebastian recently opened. Usually has a good variety to choose from.
    lukepetrone
    lukepetrone
    1613075331
    This Trulieve location is absolutely stupendous, from the quick wait times to the preeminent products. The staff is remarkably helpful as well. Lillian, a beautiful, bubbly, and charismatic young gal, assisted me today in selecting the best pot products that suit my needs. Staff members such as her are what make the pot purchasing experience so enjoyable! For these reasons, this location is by far my favorite and I shall continue to shop exclusively here.
    SC B
    SC B
    1611853686
    Very fast and knowledgeable staff. And so nice. Just reminder to tell clients if they have discounts available. 👍🏻. The best products.
    Mike J.
    Mike J.
    1609812158
    Alicia B is the best. Always so nice and super helpful especially when I have a million questions! Would recommend to everyone
    Tundra T.
    Tundra T.
    1609285856
    EXCELLENT customer service!! I went in the Vero location recently as a new patient and Whitney was very knowledgeable and helpful with guiding me through the process. 5 Star12/24/20: Had to edit my review because only one is allowed but the service that I received definitely deserves to be praised.After a pretty stressful day and a bit of a "hiccup" with ordering and pick-up, Alicia B @ the Vero Beach location really helped turn things around. Alicia went above and beyond to make sure that I was taken care of and really made me feel like a valued patient/customer. Kudos to Alicia B!!
    Cindy C.
    Cindy C.
    1608998136
    Great customer service all very nice people work there.my husband loves the place and says you have to order online they send you a text It’ll say we will text you when we have space in our lobbyGive you a time usually 10 minutes unless you there when they open make sure you order on Monday and Thursdays because of mini Monday Ground Thursday you can’t get mad about order issues it’s not anyone who works there fault They have no control or over the computer system what a fantastic place
    Morgan G.
    Morgan G.
    1608849304
    Wonderful experience on what seemed to be the busiest day of the year.Katrina was extremely helpful and knowledgeable about the products. They were out of a few things I wanted and without hesitation she named off the closest replacements to those. From her bubbly personality to her adorable outfits, Katrina adds a much needed sparkle to Trulieve vero beach
    ashley S.
    ashley S.
    1608249962
    It is definitely worth it to drive to Ft. PIERCE instead of going to the Vero store. It might be a 30 min drive but you'll be waiting 3 times that long in Vero, EVEN if you place an order. Maybe they should build another dispensary in Vero. Obviously the demand is too high for one store to accomodate the needs of the people here.
    Ronnie C.
    Ronnie C.
    1607506547
    Yes use the Internet and pre-order and then when you get there you need to hit the link that connects you to get into the lobby that’s easiest way to go but the people at work they’re extremely nice sometimes the patients are a little Ornery But the people that work there will definitely take care of you if you spend your money there they’re all pretty friendly
    Crystal R.
    Crystal R.
    1604446404
    The employees here are always friendly and helpful. My first visit I had an awesome consultation to learn about the products. Now that I visit regularly, many of the staff remember my name and are enjoyable to work with.
    Debbie J.
    Debbie J.
    1601742225
    I love trulieve for alot of reasons but they gave me self confidence I lost so far 55 pounds the people and Vero trulieve are the best I'm blessed .
    Dylan P.
    Dylan P.
    1601476617
    Full disclosure, I am a former employee of this company and location.It baffles me that this company and its ethics and practices have managed to, somehow, corner the market. Kim might be better suited to answer that, but onto Vero! Aside from the things they can’t help, such as floor space, product in stock, etc.. there is nothing pleasurable about this establishment. A couple of the employees seem to have good intentions but just aren’t trained properly, while the others are just there for the paycheck (if you can call them that) or they thought they were going to have a much different experience than the one they do.Which personally, I agree with. I’m not talking reggae and smoke circles, but an actual caring and fostering work environment. There is toxicity in every level of management, from the board down to “managers-in-training.” My 1.5 years there were filled with a lot of hope that was met with a lot of empty talk.Remember when I mentioned inadequate training? When I made a purchase a couple of weeks back, my new doctor wasn’t on the labels they printed. Didn’t notice until I was back to my car, reentered to get my labels fixed, and was told by the consultant that “as long as it has my name on it I’m good.” No, no we are not good. So I asked him to fix my labels because it did not have my prescribing physician on them and I’d like to stay out of jail. Not only did he have an obvious problem with me asking to be state compliant but he also did not even know how to do the part of his job that I’m asking him to do.Not blaming him at all though, $13/hr from a multi-billion operation in three states and growing and end up getting treated like cattle is laughable so I. understand. The whole transaction was off. Why do you spend so much money on your website to have it as inoperable as it is? Why are you saturating the state with 60+ locations with more than a few within a stones throw of each other? Why aren’t you a more patient-centric company, as opposed to the typical capitalistic money grabbers? We all know the answer, it’s just funny you think we as patients don’t.
    Jorianne P.
    Jorianne P.
    1600953610
    Today it was busy at Trulieve, I had an online order and Amber got me all set up with a quickness. She was nice and answered my questions, my experience was excellent today 🙂
    Larry S.
    Larry S.
    1600444048
    Excellent visit to Trulieve Vero Beach this morning. Placed online order and was notified via text when my order was ready. Drove to the dispensary and checked in online from the parking lot. Only had to wait 1 minute before being called in. Was surprised to see a full waiting room but I was almost immediately called back to the pick-up desk. Was assisted with my order by Amber C. and was finished before the next patient was called back. Great in & out visit!
    Eric D.
    Eric D.
    1600018414
    So fun! Lol
    Andy R.
    Andy R.
    1599945047
    Friendly staff
    Chad R.
    Chad R.
    1599576383
    I love Trulieve. I only shop there, nowhere else!! I get impeccable customer service at all the locations near me!!! I go to the Vero Beach store frequently.All the employees are good, but 1 person there always gives me impeccable service!! Racquel is amazing!!! She always knows what I like, and remembers our past conversations,it really is like talking to an old friend every time I see her!! I drive further to that store than the other locations near me, but it is always worth it!!!
    Michael G.
    Michael G.
    1599337682
    Great shop love the staff just they seem to always have the same strain for ever papaya cake for what seems like forever, need more inventory and the sativa concentrate selection is also really lacking right now, other then that great !! (Will update to 5 stars when I see some more variety)
    WILLIAM Z.
    WILLIAM Z.
    1599298467
    AWESOME STAFF / THEY ALWAYS HAVE EXACTLY WHAT I NEED
    chrissy B.
    chrissy B.
    1599252787
    Absolutely WONDERFUL customer service. Everytime I go the budtenders go above and beyond to answer my questions, as well as offer their advice!. I am ALWAYS greatly satisfied with the recommendations that they have given. Thanks again for ALL your help and service.
    Kathy B.
    Kathy B.
    1599225427
    Joey and the other staff were very helpful and explained the products and how to use them. Very good experience, especially with new patient discount.
    bronxbomber52
    bronxbomber52
    1599219412
    First visit to any dispensary as I just recently qualified to purchase Medicals. I. was set up with a counselor to discuss my medical opportunities and which direction I was looking to pursue. Our conversation was very relaxed yet professional as the Counselor was extremely knowledgeable about the different avenues available to me. Most people like myself have no idea if the Meds they are about to consume will work in help coping with their condition. So it's not like, here is your script, good luck! And away you go, stuck with something that doesn't address your needs. In addition, purchased my first bottle of CBD recommend by the Counselor. Which did absolutely make a difference with relieving pain. I am in shock as I thought CBD was "snake oil". I purchased it because my regular Doctor put me on a type of pain killer that I would rather not put in my body. So I said what the heck, try the CBD. Glad I did! The rest of my visit was pleasant as the rest of the staff was professional, friendly and efficient. No pressure and left with a sense of I was happy this dispensary was so close to my home. Good job, people!
    Chad R.
    Chad R.
    1598891374
    I love Trulieve. I only shop there, nowhere else!! I get impeccable customer service at all the locations near me!!! I go to the Vero Beach store frequently.All the employees are good, but 1 person there always gives me impeccable service!! Raquel is amazing!!! She always knows what I like, and remembers our past conversations,it really is like talking to an old friend every time I see her!! I drive further to that store than the other locations near me, but it is always worth it!!!
    Kate G
    Kate G
    1598638394
    Nice waiting room. Good to see things changing here.
    Susan H.
    Susan H.
    1597769506
    Adam and Casie, THANK YOU. I have used this store religiously, and am so grateful Trulieve was the only one anywhere near where I lived. I have been hospitalized, immobilized, and brain damaged, and every time I come in this store EVERY staff member is kind, friendly, helpful, and patient. In addition, they are repeatedly informative as it takes me a few times for what I've heard, to click. In addition, this store has better products, and better prices, than ANY other dispensary. Trust me. I've checked. Extensively. in fact, I moved about a week ago and just a couple days ago drove an hour and 20 minutes to shop at the store. You guys, are BOMB! You ROCK. YOU'RE AWESOME. CUSTOMER SERVICE IS TOP NOTCH. See you next week. Xo
    smsellon
    smsellon
    1597763140
    Was just there speedy pick up, great people thanks Jimmy and Whitney for all your help. You guys are great will be back
    Erik S.
    Erik S.
    1597128767
    Out of all the trulieve locations on the treasure coast I would have to say, in my opinion, this one has one of the most unfriendly personnel. The older gentleman that takes people to the back is awesome and so is one of the staff in the back..a female thatIthat believe has blue hair..they were very friendly but that's it. I have been to this location twice and it's a last resort if no other locations have a specific product that I'm looking for and they do. I do not recommend this location to friends. Also they have a long wait time usually because they are a very small location with limited parking.
    MB M
    MB M
    1596842265
    In need of customer service training. The only one I find exceptional in there is Katrina. They lost my business to Fort Pierce and I spend alot in there. Training training training is all they need; poor management. It’s a shame because I love Trulieve.
    raphaella P.
    raphaella P.
    1596501168
    The Vero store is a nice place and the people that work there are nice but lately its been hard to get your order filled properly. I shop on line so I'm a pick up oder and the past 3 times they have meases up my order. The online doesn't communicate properly with the store. Merchandise always missing
    Jared and Whitney are so incredibly helpful and friendly. It made a potentially daunting and overwhelming experience very pleasant! Thank you for your warm welcome
    Charley H.
    Charley H.
    1596316561
    Very easy registering for the first time , friendly knowledgeable staff, I'll have to get there before 10, great transactions.
    Tundra T.
    Tundra T.
    1596298777
    EXCELLENT customer service!! I went in the Vero location recently as a new patient and Whitney was very knowledgeable and helpful with guiding me through the process. 5 Star
    Chad W.
    Chad W.
    1595975237
    Whitney is the best budtender she always helps me find the best strain for me !!! everyone there knows me by first name bases feels like they care and not just trying to make money at least the main employees
    Holly T.
    Holly T.
    1595445191
    Love coming to this location! very clean and professional. Jared helped me with my selection and answered all my questions with a smile. i loved his customer service!
    dick T.
    dick T.
    1594847230
    My experience was amazing, Dereck B At the Vero beach location was amazing and he helped me so much and I feel confident in the product I received.
    Derek V.
    Derek V.
    1594759962
    I would like to complement your employe Derek, he definitely goes above and beyond customer service for me , any issues or concerns he takes care right away for me , he also takes the time to explain in detail any questions I have for any of your products ,,cool dude and always look forward to him assisting me when I’m there thank you and keep up the good work D,,,,
    John P.
    John P.
    1593795047
    Dereck has been such a wonderful help at this location! I love Trulieve Vero and Dereck as given me great advice and assistance in getting me the proper medicine for my conditions.
    Jodi R.
    Jodi R.
    1593737095
    Trulieve is definitely in the forefront of medical marijuana movement excellent staff and great compassion. Mgr Samantha great asset.
    Michelle M.
    Michelle M.
    1591745850
    New to the process and Adam was wonderful!! He was very personable and knowledgeable. He explained everything I needed/wanted to know. Overall very pleased with Trulieve and Adam played a big part in making me a happy customer.
    mike R.
    mike R.
    1590931863
    the store staff is good. They never return emails, policies change without notice. It takes hours to get through on phone. The chat line is slow. Simply BAD communication. I'm immune suppressed. They wont deliver from my store to me. Other store will deliver to me they say, yet none knows which store or any other info. have been trying g for s week. 3 emails this week none answered.
    sonnie M.
    sonnie M.
    1588885454
    Trulieve product are good but you could find good at any other dispensary that's not Trulieve... I'm reviewing the staff in this location and it starts with management. I believe her name is Sam .. I have had some interaction with her and they weren't pleasant... She is not fit for management doesn't knows how to manage the facility , she's clueless... Trulieve needs to train their employees better in handling certain situations.. I will not be going to this Trulieve ever again till they remove Sam. from this store...
    Jane J.
    Jane J.
    1588791159
    I was totally new to this whole medical marijuana thing, but the whole staff have been absolutely wonderful! They take their time to explain everything to me to make sure I understood/understand the difference between all their products and help me choose what’s best for me. I highly recommend the Vero Beach location!!
    Normarie C.
    Normarie C.
    1588265481
    From the moment I enter, the staff provides outstanding customer service. Visiting Trulieve at Vero is a joyful experience, beginning to end. Additionally, any time I’ve had a concern they’ve been prompt to handle it in a caring manner. Grateful for the Vero team. You all rock!!!
    Victoria L.
    Victoria L.
    1588098027
    Literally working from home I only get a 30 min break like most jobs so I ordered online that way I won’t have to wait. 3 hours later I go pick up and it’s STILL not ready I’m waiting after walk ins. Had to text my boss oh sorry I’m late from lunch I’m picking up my weed like way to go Trulieve
    Kris S.
    Kris S.
    1584642188
    This was my first trip to a dispensary. Katrina and Adam couldn't have been more helpful! They explained benefits, dosage, flavor and safe practice. They were super knowledgeable, and very helpful to this first-timer. Highly recommend!
    Susan W.
    Susan W.
    1583531742
    This is a very clean organized place, and I felt safe and secure there. Amber was especially sweet and kind and very informative, as this was my son's first visit to the store. She introduced herself right away and explained everything as far as what my son could buy according to his prescription, and what the different types of products were like. She was very patient and knowledgable and put us at ease. I highly recommend this store.
    Theresa O.
    Theresa O.
    1580744240
    The entire staff was so kind and helpful as always. I had an issue with my phone getting a signal to pull up canpay, but they were quick to go above and beyond to help. Sam was amazing and Harold is the best! Keep up the great patient experience. Thank you for everything.
    Blunt.Daddy.
    Blunt.Daddy.
    1580317471
    After finding relief here for over a year now, I couldn’t recommend Trulieve enough. From the friendly, personable staff to the truly opulent product that’s dispensed, Trulieve has always exceeded any and every expectation I’ve had! The only downside to their great hospitality is that dozens of people flock to the Vero Beach location so unfortunately you may have to wait for an hour to an hour and a half, but the staff do their best to work as quickly and efficiently as possibly while still maintaining their poise. 12/10 would recommend 🤩
    Trulieve is one of my Top 3 dispensaries for the Treasure Coast. The variety and quality of products, the knowledge of the staff, and the inviting atmosphere all combine to make for a great experience. I have never come home with anything other than what I needed and I feel very comfortable with asking questions about the different options available.I am selfishly withholding a fifth star as I have to drive a bit of a way to get it and the price is not as competitive as I'd like. Otherwise, I find my way here at least every other month.
    Wayne K.
    Wayne K.
    1573641356
    Awesome experience. Thank you so much for making my first visit one that will bring me back. The staff was SOO cool and made a first timer with the giddy happiness comfortable.😁 That was very important. Can't forget the 1st visit discount. I picked out $250 in medicine and only paid $175. . See you soon. .
    Michael L.
    Michael L.
    1569553364
    Love Trulieve, their products keep getting better and better. Not only are they always on the forefront of new products, their consistency is second to none. Their prices and specials are starting to make getting medicine affordable. They also keep opening up more stores to provide more medicine to more people. Thanks again Trulieve
    Trisha C.
    Trisha C.
    1563556836
    Love this facility. The staff there is super friendly and super helpful. From the door being met by “Fluffybear” and then all the staff beyond there: Noah, Jimmy, Tony, Raquel, Jackie, Jamie, Anthony and all the others staff, thanks for doing a great job. The prices are a little higher but the quality is worth it.
    Trisha C.
    Trisha C.
    1563556835
    Love this facility. The staff there is super friendly and super helpful. From the door being met by “Fluffybear” and then all the staff beyond there: Noah, Jimmy, Tony, Raquel, Jackie, Jamie, Anthony and all the others staff, thanks for doing a great job. The prices are a little higher but the quality is worth it.
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