Sam, Brandi, and Shawn were the absolute best! They educated me in the different aspects of the products, as I'm a total newbie, and they didn't make me feel rushed. Super friendly and helpful staff!
Another excellent experience. Sam & Brandi helped me fix my online account login today. Helpful and friendly as always, thanks guys!
Brandi is really nice and helpful. Makes sure you're getting the best deals and using your allowances. I appreciate you Brandi.
This location is very impersonal.They absolutely are unhelpful around closing time. They also do not let you place the order at the register.They send someone out to, have you go on your phone or on the tablet?And they stand over you and do not answer any questions that you have.They say you just have to click on the product or find what you're looking for. When I explained to them, how impersonal this feels, she said, well, i'm standing here next to you.So at least you have someone here, I was a little shocked.And I then chose to leave, because customer service is above all, it's just that if your time is closing at a certain time.I don't understand how come you're so rushed and need to feel like there's no time for your questions.If the time is eight 45 I do understand that everyone wants to go home however this is their job
The staff and buds at sun burn are top notch. Mary and Jay are two budtenders that have stuck out and provided wonderful customer service and advice on their products. Highly enjoyable experience!
Bad customer experience. Walked up to the counter and was told to use a kiosk. The lady at the cash register acts like she can't see my balance at the register. Makes no sense. Then you Want me to tip you after I order via a kiosk?Went down the street to fluent. Was greeted by a person. Was offered discounts. I even gave them a tip because i saved money and had a pleasant experience with their staff. Can not say the same for this sun burn location. Should mention that other customers in the fluent store recognized sunburn as being a royal PITA, unlike any other dispensary experience
I normally come in for pick up orders, these last couple times I've had the pleasure of working with Ilore, who is now my absolute favorite part of picking up. I can always count on her for good vibes, the best nails I've seen in the city, and knowledge on products and what deals are going on. Thank you so much for making my experience special girlie! Can't wait to see ya next time xoxo
Brandy and James(?) (the older gentleman) were so quick and very welcoming! They definitely deserve to receive tips. It's a real shame they aren't allowed to take them. Love this location otherwise!
Best quality medicinal products FOUND HERE! After visiting a few other spots in the past like Trulieve and Surterra, we love this location for the best in reasonable pricing, quality buds, and GREAT deals. The dispensary itself is a great spot to kick back too. Lounge seating and pool tables sprinkled throughout. We especially love their Sunday specials which are full of freebies.
I had the pleasure of being helped by ILORE during my visit to Sunburn Dispensary, and I have to say she went above and beyond. From the moment I walked in, she greeted me with a warm smile and genuine enthusiasm for helping me find exactly what I needed. Her knowledge of the products was impressive—she took the time to explain the different strains, their effects, and helped me make the best choice based on my preferences. What really stood out was her patience and willingness to answer all my questions, making sure I felt comfortable with my decision.
Talk about above and beyond. Brandy attended to me before I walked up, making sure I was situated with the order tablet. The tablet glitched out a few times, but she guided me patiently and then began the real consulting. This human walked me through my selection and my certification limits and guided me to making the most of my visit and a decent amount of money spent at her store. She made a pleasant time of it. Honestly, I wished I could tip her! The store is big and beautiful and the folks curating it and especially the staff are in need of serious cudos.
update: Taylor is amazing and helped everyone's so fast even though she was the only person working there awesome job!Seth and Cody were awesome, helped me get my pickup orders out the door and fast. Helpful and knowledgeable staff and high quality product. Will definitely keep coming back for the sales and chill vibes. Thanks guys! Definitely a rocking dispensary 😉
This is Patient: Kinna Beerbower and 5 points location is super awesome! Sunburn is the one and only place for me! Best rosin in town, in U.S. have you seen that Piatella. Way to push that ceiling boys! You’re killing it the most Brady! And Thanks Bill for the Black Maple #22 a put in a long worm of Mint Chocolate Chip Bubble Hash inside! Beautiful, huh? Also, Ty Kaylon for your always amazing custy service, always willing to chat with you a little bit about Terps and make you feel like you’re the only one in the is a line 10 behind me.
Ilore was so pleasant and helpful during my pickup. I even learned something new about the different IDs that are acceptable when purchasing your meds 😅 thanks lady!PLUS SOME - Alexa got the quickness 😍 thanks for the courtesy and speed! 07/30/24
Very quick very easy to understand deals. I was helped the entire way. This place also has DELIVERY!! I WAS HELPED BY ALEXA B very helpful and patient with me BRIAN was my bud tender who had all the useful information for me. Very pleasant guy 11/10 would recommend coming again. Thanks guys!
Thank you to Brian, Rarnie,Cody and Alexa sorry if I misspelled any names. You guys made my first time amazing, very knowledgeable about products. Great customer service with a beautiful atmosphere. Couldn't have been any better. I will definitely be back. Thank you!!!
Recommended by a friend…didn’t disappoint. Great atmosphere, and the staff was perfectly friendly and helpful. Nice sized menu…and a good range in price, also🤙
Always a pleasure to do business with you all. Thank you so much to my awesome helper Brandi !!! She always goes above and beyond to help me with what I need !! Thanks Brandi you ROCK !!!! The 5 points store is my 10 !!!
My favorite place to go! The flower is always good, and the customer service is great! I asked the name of the girl I had, but I cannot remember how to spell it. Her name is Ilore/Ilora? She’s always kind, quick, and gives great service.
Kavon was very helpful! The customer service was great. That was Sunday. Today I went and saw Jay. She was just as sweet and knowledgeable. I love going . The experience is great every time
I had the best experience at Sunburn in 5 points thanks to Ilore! It was my first time visiting Sunburn and I will definitely be going back. Ilore explained the loyalty program so well to me and educated me on so much product. I can’t wait to go back and chat with the staff and maybe see some puppies as well 🙂
Best staff ever! Brandy is a queen she made my visit quick and easy and was so helpful for my first time! Great music and atmosphere too 🩷
I am in this area of town often so I like this location very much, but parking can be tough. Staff are always warm and friendly and ready to assist. The store is clean and tidy. The product is excellent and the sales are great!
Ilore was awesome and very helpful as well as informative. My first time here and the experience was excellent. Definitely would come back.
I always get good service when I come in, but I wanted to give a shout out to Alexa. She helped my husband on his first visit and was also very helpful to me as well. Thanks Alexa, we appreciate you!
This store has an amazing staff that truly makes the experience! Brandi is a rockstar, every time! Ileola, Kaylon, Jessica, and the rest of the crew are just as amazing. Literally, every visit I witness over-the-top customer service that is much appreciated personally - as well as a professional in the industry. Thank you guys for setting a high standard and maintaining it. We appreciate you! And, another bonus is the products are just as amazing as the staff ⭐️ ⭐️⭐️⭐️⭐️
Veronica and Taylor were Great!! I was in and out. I will definitely be back.
Ilore was amazing. I've had such a positive experience with her everything I've been in!! Such a sweet hearted smart individual! Thank you for all your knowledge and good advice!!
Ilore was amazing and so chipper upon me picking up my medications 🙂 I had just suffered a traumatic car accident and the whole staff was so accommodating in getting me paired with the right strains for some relaxation and muscle relief . They also included a freebie for Sunday !
Alexa was fantastic helping me out. First time at the store and I’m in love. Great prices and gastric vibes inside. Taylor and Brandi were also there ready to help with any question.
Ilore was so ridiculously helpful. I'm completely new to this and she explained everything in so much detail and was patient with all my questions. If you go there you definitely need to ask for her to help you out! It was worth the drive from the beach to come out here!
Taylor was incredibly helpful and so so awesome to talk to. She gave me so much advice and recommendations for my anxiety, etc. this was my first time coming here and I will most definitely be coming again! Thank you for making my experience so simple and inspiring ♥️
Brandi was F’n awesome. I work for a dispensary myself so I know how to handle patients. Especially new ones like us. My girl and I were new and she was awesome. Even directed us around town. Keep that same energy. It was my pleasure to shop there. And the place is awesome and very inviting
This was my first time here and I loved it. From the moment you walk in its light and airy with comfortable touches and a pool table. The ordering experience was quick and easy. Taylor and Brandy were a HUGE help and a pleasure to work with!!
Taylor is awesome! So sweet and helpful.We live way up near the airport and she said they deliver pretty far, so I typed my address in and yes, they do deliver way up there! FYI for anyone not near a Sunburn location.
Kaylon was outstanding. We have been to dispensaries throughout the country, our experience at Sunburn was phenomenal.
I really enjoyed going to this place when they first opened. Everybody was nice and helpful. A few months ago, I was told by some of the employees that they were being forced to send everyone to the kiosks instead of talking to actual humans. Seems like they’ve been even more stringent about that since then.The good news is that we have options, and there are plenty of places that still have humans and customer service and stuff.
Taylor was amazing! This was my first visit! She met with me at my Dr office and was so knowledgeable and passionate I had to come shop and she was also my cashier! Unmatched personal attention! Can’t wait for my first delivery order! See you again soon!
Great place but i got no med card so I couldn’t get anything from there. They check your id to have a business or look around. Friendly staff. They designed interior really nice.
Seth and Cody were awesome, helped me get my pickup orders out the door and fast. Helpful and knowledgeable staff and high quality product. Will definitely keep coming back for the sales and chill vibes. Thanks guys! Definitely a rocking dispensary 😉
First time coming to Sunburn in Riverside and I was totally impressed! The space is beautiful and has such chill vibes. They even have a POOL TABLE!! The staff was amazing and soooo knowledgeable about everything. Cody helped me with everything I needed. Definitely coming back!!!