Surterra Dispensary in Bonita Springs, FL

Cassandra F.
Cassandra F.
1717279327
Amazing staff amazing products and unbelievable first purchase discount Today was my first visit and I can not remember who helped me but he was a tall man brown hair beard middle register with a coachella shirt on. Anyways this was the best experience I have ever had. He is the first to listen to my needs and match me products and explain things to me without making me feel like a complete idiot or annoyance due to all my questions. Just smoked the grand daddy indica and I feel amazing. Relaxed uplifted and zero anxiety. Even most indicas give me anxiety at the start but this was perfect.
K P.
K P.
1717100971
Came in yesterday and had Jesse as my budtender, super nice guy, he could see I am mainly a flower smoker and that I was purchasing distillate carts (which I mainly get for the smoke on the go convenience and were honestly my go to carts just due to the cheap price) he suggested the lemon zest full spectrum cart and took his time to explain the difference between the two, how they are made, every detail, he took his time and was extremely knowledgeable, went home and tried, wow! What a difference, full body flower high and NO anxiety, definitely opened my eyes to different options. Thank you Jesse!
ed K.
ed K.
1716325319
Moderate prices and good selection of everything you need or want. Their qualified personnel to help you find what you need or want to try. Ed the Grouch said So. PEACE LOVE and All you can roll;Dab;Injest,rub on, or inhale. 420+1.
Erika S.
Erika S.
1715460282
Just shopped at Surterra for the first time, I was greeted and helped by Cliff, incredibly informative and helpful! I got a ton of great strains, got some information to take home and a journal to document my strains, I've tried 2 out of the 6 things I purchased, absolutely phenomenal. He had great recommendations and incite and was very friendly! 🙂 my go to shop now
ed K.
ed K.
1713714682
Moderate prices and good selection of everything you need or want. Their qualified personnel to help you find what you need or want to try. Ed the Grouch said So. PEACE LOVE and All you can roll;Dab;Injest,rub on, or inhale. 420+1.
Alexis S.
Alexis S.
1710102234
My first time purchasing from Surterra in Bonita springs. I had the pleasure of having Estelle help me today. She answered any questions I had and helped me with some questions I’ve never asked before but was curious about. Estelle was very friendly, patient, and helped with some recommendations. The overall staff was very pleasant and nice.
jay W.
jay W.
1709047134
It was apparent from the get go that my assigned clerk was frustrated,,,, so much so that he was muttering "deep breaths, deep breaths" to himself while interacting with me. Sorry to have troubled him and his valuable time at his place of work. A very disappointed Veteran, but not surprised. .
tina H.
tina H.
1702748707
Love this store!! Very knowledgeable and friendly staff. They take their time with you, to make sure your getting the best product and explain it's intended use. Always a pleasure to shop here.
Nate G.
Nate G.
1700399530
Dear Surterra wellness you guys are my favorite dispensary !!! The kind hearted hard working employees make me wanna come back anytime . They know there products. Walk right in no waiting rooms 🙂 .. and price is right . Flower is glass jar (premium) . Point system works 10% off next time I come now 🙂 there doing good job making people happy finding right products . Service and good quality products . Feels good to in the MMJU club u could say . Happy b a patient in fl and at Surterra wellness center of Bonita springs :).
Luray B.
Luray B.
1699249263
Product is good. The girl who helped me was a b——. Rude and zero personality. Will try another dispensary next time.
Venessa H.
Venessa H.
1691440625
Best dispensary there is, fantastic staff,great products,clean,and very professional staff,and I never have to wait. I enjoy coming into the store and as I said,the staff is Amazing! Ask for any of them,Brad,Justin,Jessie,Owen and Andres!! They are all great and happy to help if needed!! Thank you again guys!!
Cheryl I.
Cheryl I.
1688772194
Impressive staff, impeccable customer service, always very helpful. Joe and Justin and Owen and Andres and Pete and Brad are always great!!! I really wish I could tip them for their great service! Customer for life!!!
Jonathan J.
Jonathan J.
1686343974
There’s not a time I don’t go into here i their customer service isn’t A1 very friendly informative not on a just make a sale but here’s not only what you want but what you need and better. Jesse today I had the honor of meeting with and speaking with. He was friendly informative. And shared awesome knowledge and understanding towards product. Definitely will be back and will spread the word.
Willy G.
Willy G.
1685047764
It was my first time coming after many people telling me to check out Surterra and I’ve got to say my budtender Jesse’s customer service was amazing!! Gave great recommendations and was super friendly. Will DEFINITELY be at this location more often now.
Adrianna M.
Adrianna M.
1684706689
Love this place. The workers here are always so kind and helpful. Theres beautiful atmosphere when you walk in and amazing products to look through. However it would be cool to have your entire birthday month to use your bday discount instead of just the day of your bday.
Chelsea T.
Chelsea T.
1683458397
The staff was amazing! I placed a delivery order and when the guy came he was extremely nice, informative, respectful and helpful (it was my first time using CanPay).
Kaden F.
Kaden F.
1679858834
Havent been here many times, but the service and product menu here is amazing. The Sunday Staff today were very helpful. There was a miscommunication with my order and they did they most in ensuring everything was fixed. The ONLY problem I have with this dispensary is that they dont allow the employees to take tips because id have left them one for sure.
Cc D.
Cc D.
1676492552
I truly enjoy coming to Surterra because they treat you like family. Hands down one of the best dispensaries in Bonita. I love their customer service and they go above and beyond to match you with the right product.
Doraida S.
Doraida S.
1675344641
Anytime and everytime I come here i’m greeted with such enthusiasm. You guys sell the best bud and have the best employees. I always recommend you guys to everyone. Andres my man 😎 you’re dope . Keep doing what your doing!
Diane K.
Diane K.
1675222302
I was in as a first time customer recently with chronic pain issues. Ive had numerous back fusions and desperately needed some pain relief. Jesse was INCREDIBLY helpful and informative. I had so many questions and felt sorta dumb asking the most simple of things but he made me feel so comfortable. I was able to find a couple strains that gave my back and neck a bit of pain relief and will most definitely be a repeat customer. Thanks again!!!
Jager V.
Jager V.
1673899981
Neat and nifty! Great products at excellent pricing! Employees are always knowledgeable and friendly! Definitely recommend
Al F.
Al F.
1672604158
Estelle Justin and Terrance are awesome the best at what they do they are very knowledgeable and know what you need AWESOME people AWESOME PLACE!!!
Kaila E.
Kaila E.
1668375480
The best shop in town with the best, kindest, and most caring staff. I enjoy coming in and seeing familiar friendly faces that treat me like family.
Jacob S.
Jacob S.
1667412289
Joe, Estelle, and Pete are great! super friendly and quick!
Andrew P
Andrew P
1666456197
Great deals, top tier flower, best vapes in town. Ryan and other staff were inviting and knowledgeable. Saved hundreds on first couple orders and very pleased, haven’t tried chocolates yet but I’m sure they are excellent. Definitely in the running for best in Bonita. 🔥Also corporate should do some sort of incentivizing for employees if tips aren’t allowed. Every person I’ve dealt with has been great 👍🏽
Jessica M.
Jessica M.
1665342544
They are the BEST! Definitely wish I could tip them! They are providing a much needed service!
Tyler M.
Tyler M.
1663899947
Awesome experience here! I was having an issue with my first script and they went above and beyond to get it figured out! They stayed on top of it right up until close and got it done!Special shout out to Brad who, right from the beginning, made me feel welcome and valued. All you guys rock! Customer for life 😶‍🌫️
J H
J H
1661810201
Kathy who was my budtender. she was friendly efficient and very knowledgeable. The type of person that any cannabis store would love to hire. Estelle Was also very friendly came up to me with a very good idea to make my life a lot simpler using the telephone. She’s also a great employee
Sabah Z.
Sabah Z.
1659629586
Estella's awesome Kathy is awesome and this place knows what they're doing good job everybody
Former E.
Former E.
1658259010
So, when I wrote this indeed review several months ago I originally had no intentions on posting this review on google. However, when indeed featured this review stating it was the most helpful I figured more people would benefit from the truth. Please keep this review in mind when you choose to shop here. If the employees seem stressed now you know why.Maybe other locations are different but the Bonita Springs store is a toxic environment unlike anywhere I have ever worked. The store manager is so negative he is constantly complaining about the company and the assistant manager is exactly the same. They both talk negatively about their employees to other employees which is so unprofessional. They favor some employees over the other ones…only teaching things to who they want and not providing a fair opportunity for everyone to learn. They hide in the back all day and do not help the team on the sales floor when it’s needed. So many people have left this store in the past year due to management. They do not care about the people they manage or what is going on in their employees' personal lives. It is never about the team, but rather all about how good they look. I’m surprised they both still have jobs but they put on a good show. This place has the potential to be so much more but sadly I would never be able to recommend anyone work for Surterra in Bonita Springs.
Elizabeth S.
Elizabeth S.
1656002965
Owen and Estelle are fantastic!I wanted to tip them but it’s against policy.It is not fair and they probably struggle to get by. Owen and Isabelle are Shamans and the healer’s of the age. The first time users sign up discount is awesome and 60 % off!!! Go and get you serenity…. ; )
Horrible service when it came to delivery. Had me wait 6 to 8 hours for my prescription. Then when they got here they told me that I couldn't get my prescription because their machine wasn't working properly. I called customer service and got some guy named Todd. Which was very rude and never helped with my loss of discount or loss of time waiting for them. I would never recommend their delivery service at all to anyone ever again. And I'm honestly starting to question their customer service a 100%. Very hard for me to recommend this place ever again after how I was treated.
Devon H.
Devon H.
1654889300
Stay away from this location and honestly the whole company in general. I went in and had a 50% discount. When getting to the register they rang me out for full price. After realizing it I called them and they said they would apply a credit back to me instead of refunding. I said fine but I drove over 30 miles to this location and so I requested delivery thinking they would make it right. Instead they told me I can’t get delivery because it’s not over $100 (Only dispensary with this ridiculous rule) they want me to drive all the way back there. Then the guy said he would notate my account about the credit. He did not. Asked him if they would call me about the delivery so I can explain he said yes. I then put in my notes for the delivery order to call me. Guess what didn’t happen? The call. Now they’re on the way and they want me to spend $150 just to use my $75 credit which they make it seem like they’re giving it to you out of the goodness of their heart even though it was just my money to begin with. Absolutely awful company and service. Will never return again. And if this happens to you call your bank and report fraud as I am now. Because that’s exactly what this is.
Lacey R.
Lacey R.
1654299992
Because they don't tell you, FTP discounts are only once for the entire state of florida. You CANNOT use the discount at new locations. Just went in thinking I could, paid the ATM fee, heard my budtender whispering with someone about it, he walked back to the counter and told me it would be full price with no explanation. Pick-up notes are written by patients. We know you read them, so tell me why nicely that your discounts are one and fone for ALL your dispensaries (dif from pretty any other dispo im the state) and before telling me the full price of the budexpecting that I'll pay that... if you want to keep customers, do better. Very rude.
FindMoreLove
FindMoreLove
1649595588
Never had better customer service or help/info From any other company in any industry before. 10/10 on all accts, products, service, atmosphere, location, cleanliness, everything! Surterra doesn’t do tipping for employees so here is a million dollar review 🙂
scott R.
scott R.
1648653005
Dropped in on Monday. Justin and staff were excellent customer service reps. Courteous and knowledge of products.
Joseph M.
Joseph M.
1646504188
Ryan was beyond helpful and helped me get the best for my buck beyond thankful for his. Great product and very informative with everything they have.
Amy A.
Amy A.
1643636948
Great pricing to get you in but their cartridges are awful . They are harsh on your throat and don’t provide the same high quality or effectiveness as any other product i’ve tried. Mine started leaking which i thought was weird , and within an hour the glass was broken. I’ve never seen that before . What a waste of 2/3 of a cartridge
Eric M.
Eric M.
1643132104
Customer service is always amazing here, special thanks to Jesse today for all the helpful information, great budtender.
Izzy V
Izzy V
1642812230
Quality is fine, staff is nice. However, double check the weight. Multiple containers were under weight. Instead of 3.5 it would have 3.0. The same for the ground. The package is supposed to have 7g but multiple had between 6.3 and 6.5. This is not professional.
Emily G.
Emily G.
1640116915
Laura, Joe, Kelly, and Sydney are the best! They always give me individual attention, and make sure I have all the information I need on products! They are so kind and courteous here, and always do their best to remember names and what each customer likes! The products are great too at awesome prices! Edit: October 2021, except for when the prices keep going up. Most "medications" wouldn't be able to have the price go up and up. December 2021, some of this packaging is not easy to open for patients who shake.
Nancy R.
Nancy R.
1637686493
Melissa, Alan, AND Jesse all took amazing care of me today during my first visit (even though they are PACKED busy due to the huge deals today).Looking forward to trying out this variety of medicine. Hope it's as good as the vibe in the store!
Emily G.
Emily G.
1635094925
Laura, Joe, Kelly, and Sydney are the best! They always give me individual attention, and make sure I have all the information I need on products! They are so kind and courteous here, and always do their best to remember names and what each customer likes! The products are great too at awesome prices! Edit: October 2021, except for when the prices keep going up. Most "medications" wouldn't be able to have the price go up and up.
B M.
B M.
1629126588
Very friendly staff, definitely worth the stop. I was in and out in about 10 minutes with no wait!! Its my second time at a Surterra and will not be my last!
Carrie B.
Carrie B.
1627757748
My favorite dispensary in our area!Great, friendly staff! I usually place orders online & pick up. Great customer service & very easy to pick up. I’ve never had a wait time. Their products are high quality & won’t disappoint. I usually get their crumble, shatter, & kief. Everything I’ve tried has been excellent & very tasty. Highly recommend them!
Bjeon B.
Bjeon B.
1623702013
David was fantastic! He took the time to explain my various options, which made the experience that much more spectacular. Overall experience was just great, from the moment you walked in you can't help but to feel welcome.Highly recommend this location!!⭐️⭐️⭐️⭐️⭐️
Benjamin D.
Benjamin D.
1623123501
Great service and great employees. Never seems to let me down. Devon is wonderful and always makes sure his customers are satisfied. The products are great. Because of Devon’s constant customer interaction and great service, I will continue to shop at this location
M
M
1622657793
I haven't even gone home and tried the product yet but I gotta say I love those guys. Super friendly and made me feel very comfortable. Jesse the budtender gave me the info on the deals and I wish I would've caught the name of the guy up front because he knows all his products very well and was very informative. Thanks for the pleasant experience guys.
Erika H.
Erika H.
1622249437
Surterra has been the only place that is patient, friendly, very knowledgeable, and willing to answer my questions! Ryan and Andres are exceptional! Very comfortable atmosphere. Pete, the manager, is very helpful, too! He gives me a cold bottled water for the trip home! Thank you, Ryan and the crew at Surterra!!
owen H.
owen H.
1621788373
I gave this dispensary a try when my normal go to dispensary was out of the products I needed. I am so glad I did because now its my favorite dispensary!! Everyone I’ve interacted has been very nice and very helpful. Justin, Devon and Andres are just AMAZING they always have the best suggestions on flower concentrates and carts. I absolutely LOVE this place and highly recommend trying it out you will not be disappointed!!!!!
Kathryn W.
Kathryn W.
1621729336
Surterra has the best deals and great products. The whole staff is amazing and very knowledgeable. Justin, Andres, and Kelly always go out of their way to answer my questions and make it a great experience!
Lee W.
Lee W.
1621713346
Thank the heavens above for this place!! I have been diagnosed with Epilepsy for 5 years now and I truly appreciate the patience and spot on recommendations that Andres, Kelly, and the rest of the team has to offer. I now have far less seizures than ever before!!
A T.
A T.
1621589340
I had the pleasure of speaking with both Kelly and Owen. They are so very knowledgeable and extremely helpful. I went in feeling a bit overwhelmed, as I tend to when going into new places, and they put me right at ease. They made suggestions and let me know the reasoning why they felt certain products would work for my needs. They took time to answer all of my questions and I left feeling rather positive and not rushed or overlooked.
Kelly D.
Kelly D.
1621547190
Amazing staff, service and products! Always clean and seriously the most accommodating staff! Especially Jesse! He is so nice and knowledgeable.. I can be annoying with changing orders but he is always patient and does anything and everything to accommodate me! Not to mention his friendly demeanor! He’s the best! Thanks Jesse!!
Von M.
Von M.
1621434324
Great experience with Owen Hardin, he explained all the promotions and had good recommendations. Will definitely come back.
Carlos C.
Carlos C.
1621377941
Jesse was great!!! Answered all of my questions and is super knowledgeable about all of the questions threw at him! Definitely check him out if you go to Surterra!
Dan T.
Dan T.
1621093041
Great experience, my wellness coordinator Ryan was very helpful from checking me in all the way to jumping behind the register to help process orders quickly. Very knowledgeable about products and able to make positive recommendations I might not have known about. Amazing team at the Bonita location, thank you for everything you do!
Brielle D.
Brielle D.
1619610066
I've visited quite a few dispensaries, yet I always find my way back to this one. Hands down the best customer service. Now this is pretty much the only one I go to. The associates there are always ready to answer my 101 questions in the most efficient and professional way 100% of the time. If you haven't gone to this dispensary yet it's worth the trip. You'll be greeted by many welcoming faces the second you walk through the door. Plus there products are amazing to top it off.
Alex V.
Alex V.
1618345812
Justin R is the nicest, friendliest guys I’ve ever met working... only had 50$ and my card was acting up at the ATM and he paid the rest of my total. He went above and beyond to help me out 🙂 ... surterra is also amazing... love everything they got just wish they had more concentrate options! (Crumble, budder$
Lenny P.
Lenny P.
1617394112
I needed some education regarding cannabis and Jesse explained a lot to me and I really appreciate his help he did a wonderful job for me. He deserves a raise.
Best T.
Best T.
1615211755
No complaints about store or items just that I've signed up for their promotional info by email and not even a welcome hello email was sent. So only way to know of discounts is to log onto their website daily to check! Don't think so. Liberty same issue. Wake up and get IT to fix it already.
Sarah
Sarah
1614659989
Just wow. I felt so spoiled coming here today compared to my “usual” place! Thank you guys so much. The staff here is very helpful efficient & went above and beyond today, they also had an awesome sale going on and a great well stocked inventory ! Will be returning for sure!! 🌱
Samantha S.
Samantha S.
1613860932
Prepay orders are very fast and convenient. The products are always what they say they are. No grey areas and staff has all the information you need. Clean environment and user friendly website.
ashley A.
ashley A.
1613595913
Online ordering is such a breeze!! Super quick to fill & I’ve never waited in a line to pick up!The float distillate is pretty good!
That’s F.
That’s F.
1611094559
Everyone at Surterra is great. They are so friendly and helpful. I always prefer this dispensary to others in the area. Today, Kelly made sure everything went as expected, which it did. The store manager is always out checking on customers experiences as well.
Emma C.
Emma C.
1610409141
The new chocolate bar edibles are soooooo good! Highly recommend. Only $20 and 100mg
I stopped in on Friday for the floridas finest sale. They were very busy but Ryan got me in and out fast. I ended up getting two half gram carts for $40 what a deal. Thanks for the awesome service Ryan! I appreciate your strain recommendations
My favorite place to pick up supplies. The team is very informative, willing to help, listens well and takes the time to connect with each person that walks in! I highly recommend making this your store. Great prices, great product and great service!
Katie B
Katie B
1604004845
I first went to Surterra about a month ago. I was helped by an associate named Ryan, who was awesome! It was my first time at a dispensary so I had a lot of questions. Ryan recommended a few items which have made such a big difference in my life. I just made a second purchase and will definitely be back again!
Amanda B.
Amanda B.
1602543673
Always a great experience, but today was exceptionally wonderful service from Joe, Ryan, and Owen. Friendly, informed service and even though I was coming in just at closing, these guys were patient with me being indecisive. 5 star service, for sure!
Lisa D.
Lisa D.
1602014214
I am deeply disappointed and saddened by how I was treated at this Surterra store. I'm familiar with Trulieve and MUV so I was excited to try this dispensary out for the first time. Being that it was my first time I was hoping to be helped by employees and given descriptions of different products or recommendations based off what I was looking for. Instead, I was checked in given a sheet of paper and allowed to browse the displays alone. I didn't mind this at first thinking that they be able to explain any questions I had at check out. I was then offered to order by a different employee that simply asked what I wanted and clarified some fine print on the first time discount-- something that wasn't even known to me until she vaguely mentioned it. When I asked about where to find the ATM I was disregarded and directed to sit and wait for my order. The seating area was nice but when they called my name I was hopeful that the 3rd and final employee I encountered would be more cheery and welcoming to me. I was wrong. They ordered me to stand 6ft away, which is great because I like how distanced everyone was but I wasn't even answered when I asked how she was today. Just given my total $. I let her know I needed to use the ATM and she looked at me like I was the biggest inconvenience to her in the world and told me to go right ahead and just pointed to a wall. I was so defeated at this point I just followed and hoped I'd find it in the general direction I was given. After getting the cash I needed I gave her my money to which she placed my bag of items next to. After a moment of silence, confused, I asked am I all set? To which she answered yeah. I walked out on the verge of tears when the receptionist at the front finally spoke to me kindly thanking me for coming in today. I will never be back to this location, if anything for online pick-up, which the staff seemed to prefer of people so they don't have to actually help at all. I'm giving them a 2-star for providing the products they do at all. I'm attaching the time and date when I entered the store so that hopefully the managers will be able to tell who was on staff at the time and adjust their attitudes accordingly. I am a strong advocate for Medical cannabis and cant imagine how off-putting this kind of interaction could deter a first time ever patient that is completely new to the medicine from exploring the benefits of cannabis. Again, I am so disappointed and hope no one else goes through the same experience.
Defective Myakka cartridges I’ve legit bought so many different times!! Only issue I’ve had with their products! I’ve tried most of their products... it’s legit stuff and actually helps.... I’m just still mad and UPSET at the fact that I get defective cartridges every now and than and just with that one!!! (not just this location). And the manager caught an attitude with me, only exchanged one, and said I’m a customer who’s never had so many defective issues. I mean HELLO... it’s only with that certain one... WHY!!?? How is that my fault that it’s defective... I wouldn’t be back and drive 25 minutes when I’m busy working, if they worked. It basically helped save my life in so many ways.. so she banned from their Florida’s finest collection.. Idk if I should roll my eyes or cry at how insincere she was..I love love sunset salin.. they have pods now, and ALL other myakka. Aka pre rolls! Wish I could get the new pods but they’re always sold out.. 😭 was debating for 3 stars but their stuff is good even if some people are rude..
CESAR G.
CESAR G.
1600881198
manager called me after i posted i was not happy with service and made it right.THANK YOU!
Recently shopped at Surterra through a referral from a close friend. Before Surterra I had only been to one dispensary in my life and had a pretty narrow subjective and understanding of dispensaries. Surterra changed my perspective with their relaxed and calm environment. I've spent close to an hour before waiting for my order and was in and out of Surterra in under 10 mins on a Friday! Their professional and knowledgeable staff let me know my choice to try a different dispensary was a good idea. High recommend giving Surterra a try.
Sam H
Sam H
1598494293
I usually go to the Fort Myers location but they did not have what I needed in stock. A couple products had issues (leaking and crystallization) which I realized when I got home. I wish Surterra had the option to call the store directly instead of just an 800 customer service number. I did have to travel the extra distance back to Bonita for the exchange, but the men working there were extremely accommodating, kind, and helpful. They were very apologetic for any inconvenience, replaced the faulty products and made sure the new products were in good condition. Thank you!
Caleb F.
Caleb F.
1596763873
Went to a cannabis dispensary named Surterra Wellness in Bonita Springs Florida. I was greeted by a employee named Owen Hardin. He was extremely helpful especially with me being new to the cannabis thing. Owen was informative and definitely was an outstanding reflection of the business and what Surterra is about. Thank you Owen!!! I will be back again for another visit and looking forward to working with you each time.Thank You !
Tiffany G.
Tiffany G.
1596147656
I went to this location due to the reviews, unfortunately I didn't have the experience I was hoping for. Not a fan of cash only places. The place was nice, clean, and organized. They don't have menus in view for us to look over before they take your order. I like to see the stats of what im buying while speaking to the budtender. Also it was limited 2 whole flowers per day per person. I have to go to another dispensary for more. I live far-out in Naples, so I need bulk.
Josephine P.
Josephine P.
1595609400
I went to the Bonita Springs location and Jesse was so helpful he walked me through all the different kinds of cannabis and the effects and I really enjoyed meeting him and learning so much more than I could ever have learned on my own thank you Jesse Bonita Springs store.
Jesse H.
Jesse H.
1595462576
Out of the many dispensaries in Bonita Springs, this one has a wonderful, calming atmosphere with a friendly and extremely knowledgeable staff! They will know exactly what to fix you up with. A wide selection in products and flower(now with indoor grow tiers!), this is a must-visit dispo for SWFL.
kenny C.
kenny C.
1595024586
Joe is the most helpful guide. He really explains everything thoroughly and always recommends just what I need. Don’t forget to sign up for text messages that way you don’t miss out on promos!!!
Katie H.
Katie H.
1595018760
Good costumer service. Very friendly and welcoming.
jennifer H.
jennifer H.
1595014677
Very Knowledgable caring staff. Always there to help me pick just the right product. Keep up the amazing work!
owen H.
owen H.
1593629785
I gave this dispensary a try when my normal go to dispensary was out of the products I needed. I am so glad I did because now its my favorite dispensary!! Everyone I’ve interacted has been very nice and very helpful. You can tell they enjoy working there and it comes through with the service. Surterra has been doing awesome sales lately and have been adding a lot of new interesting products. I highly suggest you try them out ( ps - they are the fastest in town when it comes to pick up orders!)
yetzz
yetzz
1593048412
always a great experience when i go, would definitely encourage you to visit this place! staff is always so helpful !
Lyn V.
Lyn V.
1591222720
It all you have ever been to is FL dispensaries, Surterra is in the top. Great products, a great group of people who are kind and happy. Isn’t that how it should be at a dispensary???
Andrew G.
Andrew G.
1583865460
Great staff working there. Very helpful and knowledgeable. With all of the choices, it's helpful to get their suggestions and advise. I like the product for pain relief and by using the MJ, I take fewer pain pills.
Juju G.
Juju G.
1583262862
Nice place to get all your CBD and hemp products.I like how you can order online and get it delivered to your home or you can place an order and pick it up at the store.Staff are friendly and patient and ready to explain and answer any questions you may have.I actually used to go to a different dispensary and my doctor recommended this one and I can safely say that their products are definitely better quality than other stores.
Juju G.
Juju G.
1583262855
Nice place to get all your CBD and hemp products.I like how you can order online and get it delivered to your home or you can place an order and pick it up at the store.Staff are friendly and patient and ready to explain and answer any questions you may have.I actually used to go to a different dispensary and my doctor recommended this one and I can safely say that their products are definitely better quality than other stores.
Christopher C.
Christopher C.
1579003013
Although one might think all dispensaries are the same, they are not. Surterra staff is friendly, and knowledgeable. Great atmosphere and superior product
Jerrick L.
Jerrick L.
1577734353
A+ Super friendly and knowledgeable staff( PETE, YESSI & JOSEPH) . This is my one stop shop go to dispensary. This dispensary is the Rolls Royce of the automotive industry. This dispensary is the diamond among all stones. This dispensary is.... well lets just say I'll shop here again!!
Millie H.
Millie H.
1577565367
It's not your marijuana candy store. The employees are superbly knowledgeable and very pleasant. The product is remarkably produced. There is only one other medical marijuana store I would go to, but Suterra is number 1 by a long shot.
littlehell
littlehell
1574460681
THE EMPLOYEES ARE THE BEST! I love them so much. They remember my name every time and are always so sweet, transparent, respectful, and down right cool! I love coming to Surterra!
Emily G.
Emily G.
1574193206
Laura, Joe, Kelly, and Sydney are the best! They always give me individual attention, and make sure I have all the information I need on products! They are so kind and courteous here, and always do their best to remember names and what each customer likes! The products are great too at awesome prices!
Reid S.
Reid S.
1550256883
*TO THE PEOPLE WHO KEEP GOING TO AN EMPTY BUILDING*You are driving to the back of the building and seeing construction on offices of some type. The FRONT of the plaza, facing the highway, is where the store is located per the pictures I've uploaded.They are only soft open and yet the staff is already so knowledgeable! (For those who don't know it means no major announcement has been made, stock levels are low, and they are opening to customers that hear by word of mouth only as they ramp up inventory and staff levels. Also, as I have provided pictures, there is clearly a store at this location, next to Pinchers WHICH HAS GREAT FOOD!)Other dispensaries seem to only care that you make a purchase. They still primarily talk in "indica" and "sativa" language, which is dated if you do your research.They do have strain based products under their Floridas Finest line and ratio based products under their Wellness line :)Surterra treats it's products as medicine and it's customers as important family members. I highly recommend this beautiful location, clean and potent products, and smiling staff!!
Next Reviews
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28520 Bonita Crossings Blvd
Bonita Springs, FL 34135

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    Payment Methods:

    Cash Only
    ATM Available On Site

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    Surterra Cannabis Discounts

    Everyday Deals and Discounts

    • 1st Time Customer: 60% Off* (Not Stackable Except Loyalty) 
    • 2nd Visit: 40% Off* (Not Stackable Except Loyalty)
    • *Qualifying purchase total (before discount) cannot exceed $250. Excludes accessories.*
    • Veterans & Dependent Family Members: 15% Off and Double Loyalty Points (Not Stackable Except Loyalty) 
    • Senior Discount 55 & up: 15% Off, Sundays 30% Off  (Not Stackable Except Loyalty) 
    • Birthday Discount: 25% Off the Entire Purchase (Not Stackable Except Loyalty)
    • Financial Hardship (SNAP, SSI, SSDI): 20% Off (Not Stackable Except Loyalty) 
    • Every 1st & 15th Of The Month, Stack Veterans and Financial Hardship Discounts For a Total Of 35% Off
    • Industry Discount: 15% Off In-Store (Not Stackable Except Loyalty) 
    • Student Discount: 15% Off (Not Stackable Except Loyalty) 
    • Service Industry Discount: 15% Off (Not Stackable Except Loyalty) 
    • Visit Surterra Wellness Home Page  

    ABOUT THIS DISPENSARY

    Surterra, located at 28520 Bonita Crossings Blvd in Bonita Springs, is open to help medical marijuana card holders find the right THC or CBD products.

    Medical: Yes

    Recreational: No

    Delivery: Yes

    Delivery Fee: Free Delivery for orders over $150, and $25 delivery fee on all other orders.

    License Number: MMTC-2015-0004

    This dispensary, officially referred to by the state as a medical marijuana treatment centers, or MMTC for short is licensed by the Office of Medical Marijuana Use (OMMU).

    Surterra is vertically integrated, as are all of the Florida cannabis brands. Being vertically integrated means they oversee the entire process from seed to sale. Surterra dispensary products are grown from their own cannabis plants from seed or cuttings, harvested, and processed into a variety of products. Then packages and distributed within their own network.

    Product types, different strains and availability can vary from store menu to store menu, depending on demand. If Surterra in Bonita Springs does not have what you are looking for, your Florida MedCard is universally accepted at any dispensary in the state.

    Purchasing Marijuana Products at Surterra

    Upon arrival at this dispensary, you’ll enter a designated waiting area before going into the retail area with staff. The dispensary staff work with you to explain all of the cannabis products available. Budtenders may make recommendations that are based on your doctor’s recommendation.

    If it’s your first visit, you’ll be required to complete intake forms. This lets the dispensary staff confirm your patient status and see what you were allotted by your medical marijuana doctor.

    What Marijuana Products are Available at Surterra

    The best way to see the different product options before visiting the dispensary is to check out their online menu. If enabled, Surterra in Bonita Springs online menu may be available on FL Dispensaries to reserve your order.

    If you have an active medical card, you can pick from a wide array of cannabis products. Various delivery methods of the different cannabinoids have been approved by the DOH, including edibles, inhalation, oral, sublingual, topical, traditional flower and even suppositories.  There is no obligation to buy your entire milligram limit at once; instead, you can purchase less if you so desire and then buy more during another visit or at another dispensary. It’s important to find what works for you.

    Low tetrahydrocannabinol (THC) cannabis with higher CBD products are available to patients as well who prefer the non-euphoric effect.

    Please enjoy medical marijuana products from this dispensary responsibly!

    Contact the dispensary if you encounter product-related issues or problems. Surterra has a policy & procedure for this.

    To stay up to date, sign up to our newsletter below to receive updates as well as discounts & specials.

    What People Are Saying

    Cassandra F.
    Cassandra F.
    1717279327
    Amazing staff amazing products and unbelievable first purchase discount Today was my first visit and I can not remember who helped me but he was a tall man brown hair beard middle register with a coachella shirt on. Anyways this was the best experience I have ever had. He is the first to listen to my needs and match me products and explain things to me without making me feel like a complete idiot or annoyance due to all my questions. Just smoked the grand daddy indica and I feel amazing. Relaxed uplifted and zero anxiety. Even most indicas give me anxiety at the start but this was perfect.
    K P.
    K P.
    1717100971
    Came in yesterday and had Jesse as my budtender, super nice guy, he could see I am mainly a flower smoker and that I was purchasing distillate carts (which I mainly get for the smoke on the go convenience and were honestly my go to carts just due to the cheap price) he suggested the lemon zest full spectrum cart and took his time to explain the difference between the two, how they are made, every detail, he took his time and was extremely knowledgeable, went home and tried, wow! What a difference, full body flower high and NO anxiety, definitely opened my eyes to different options. Thank you Jesse!
    ed K.
    ed K.
    1716325319
    Moderate prices and good selection of everything you need or want. Their qualified personnel to help you find what you need or want to try. Ed the Grouch said So. PEACE LOVE and All you can roll;Dab;Injest,rub on, or inhale. 420+1.
    Erika S.
    Erika S.
    1715460282
    Just shopped at Surterra for the first time, I was greeted and helped by Cliff, incredibly informative and helpful! I got a ton of great strains, got some information to take home and a journal to document my strains, I've tried 2 out of the 6 things I purchased, absolutely phenomenal. He had great recommendations and incite and was very friendly! 🙂 my go to shop now
    ed K.
    ed K.
    1713714682
    Moderate prices and good selection of everything you need or want. Their qualified personnel to help you find what you need or want to try. Ed the Grouch said So. PEACE LOVE and All you can roll;Dab;Injest,rub on, or inhale. 420+1.
    Alexis S.
    Alexis S.
    1710102234
    My first time purchasing from Surterra in Bonita springs. I had the pleasure of having Estelle help me today. She answered any questions I had and helped me with some questions I’ve never asked before but was curious about. Estelle was very friendly, patient, and helped with some recommendations. The overall staff was very pleasant and nice.
    jay W.
    jay W.
    1709047134
    It was apparent from the get go that my assigned clerk was frustrated,,,, so much so that he was muttering "deep breaths, deep breaths" to himself while interacting with me. Sorry to have troubled him and his valuable time at his place of work. A very disappointed Veteran, but not surprised. .
    tina H.
    tina H.
    1702748707
    Love this store!! Very knowledgeable and friendly staff. They take their time with you, to make sure your getting the best product and explain it's intended use. Always a pleasure to shop here.
    Nate G.
    Nate G.
    1700399530
    Dear Surterra wellness you guys are my favorite dispensary !!! The kind hearted hard working employees make me wanna come back anytime . They know there products. Walk right in no waiting rooms 🙂 .. and price is right . Flower is glass jar (premium) . Point system works 10% off next time I come now 🙂 there doing good job making people happy finding right products . Service and good quality products . Feels good to in the MMJU club u could say . Happy b a patient in fl and at Surterra wellness center of Bonita springs :).
    Luray B.
    Luray B.
    1699249263
    Product is good. The girl who helped me was a b——. Rude and zero personality. Will try another dispensary next time.
    Venessa H.
    Venessa H.
    1691440625
    Best dispensary there is, fantastic staff,great products,clean,and very professional staff,and I never have to wait. I enjoy coming into the store and as I said,the staff is Amazing! Ask for any of them,Brad,Justin,Jessie,Owen and Andres!! They are all great and happy to help if needed!! Thank you again guys!!
    Cheryl I.
    Cheryl I.
    1688772194
    Impressive staff, impeccable customer service, always very helpful. Joe and Justin and Owen and Andres and Pete and Brad are always great!!! I really wish I could tip them for their great service! Customer for life!!!
    Jonathan J.
    Jonathan J.
    1686343974
    There’s not a time I don’t go into here i their customer service isn’t A1 very friendly informative not on a just make a sale but here’s not only what you want but what you need and better. Jesse today I had the honor of meeting with and speaking with. He was friendly informative. And shared awesome knowledge and understanding towards product. Definitely will be back and will spread the word.
    Willy G.
    Willy G.
    1685047764
    It was my first time coming after many people telling me to check out Surterra and I’ve got to say my budtender Jesse’s customer service was amazing!! Gave great recommendations and was super friendly. Will DEFINITELY be at this location more often now.
    Adrianna M.
    Adrianna M.
    1684706689
    Love this place. The workers here are always so kind and helpful. Theres beautiful atmosphere when you walk in and amazing products to look through. However it would be cool to have your entire birthday month to use your bday discount instead of just the day of your bday.
    Chelsea T.
    Chelsea T.
    1683458397
    The staff was amazing! I placed a delivery order and when the guy came he was extremely nice, informative, respectful and helpful (it was my first time using CanPay).
    Kaden F.
    Kaden F.
    1679858834
    Havent been here many times, but the service and product menu here is amazing. The Sunday Staff today were very helpful. There was a miscommunication with my order and they did they most in ensuring everything was fixed. The ONLY problem I have with this dispensary is that they dont allow the employees to take tips because id have left them one for sure.
    Cc D.
    Cc D.
    1676492552
    I truly enjoy coming to Surterra because they treat you like family. Hands down one of the best dispensaries in Bonita. I love their customer service and they go above and beyond to match you with the right product.
    Doraida S.
    Doraida S.
    1675344641
    Anytime and everytime I come here i’m greeted with such enthusiasm. You guys sell the best bud and have the best employees. I always recommend you guys to everyone. Andres my man 😎 you’re dope . Keep doing what your doing!
    Diane K.
    Diane K.
    1675222302
    I was in as a first time customer recently with chronic pain issues. Ive had numerous back fusions and desperately needed some pain relief. Jesse was INCREDIBLY helpful and informative. I had so many questions and felt sorta dumb asking the most simple of things but he made me feel so comfortable. I was able to find a couple strains that gave my back and neck a bit of pain relief and will most definitely be a repeat customer. Thanks again!!!
    Jager V.
    Jager V.
    1673899981
    Neat and nifty! Great products at excellent pricing! Employees are always knowledgeable and friendly! Definitely recommend
    Al F.
    Al F.
    1672604158
    Estelle Justin and Terrance are awesome the best at what they do they are very knowledgeable and know what you need AWESOME people AWESOME PLACE!!!
    Kaila E.
    Kaila E.
    1668375480
    The best shop in town with the best, kindest, and most caring staff. I enjoy coming in and seeing familiar friendly faces that treat me like family.
    Jacob S.
    Jacob S.
    1667412289
    Joe, Estelle, and Pete are great! super friendly and quick!
    Andrew P
    Andrew P
    1666456197
    Great deals, top tier flower, best vapes in town. Ryan and other staff were inviting and knowledgeable. Saved hundreds on first couple orders and very pleased, haven’t tried chocolates yet but I’m sure they are excellent. Definitely in the running for best in Bonita. 🔥Also corporate should do some sort of incentivizing for employees if tips aren’t allowed. Every person I’ve dealt with has been great 👍🏽
    Jessica M.
    Jessica M.
    1665342544
    They are the BEST! Definitely wish I could tip them! They are providing a much needed service!
    Tyler M.
    Tyler M.
    1663899947
    Awesome experience here! I was having an issue with my first script and they went above and beyond to get it figured out! They stayed on top of it right up until close and got it done!Special shout out to Brad who, right from the beginning, made me feel welcome and valued. All you guys rock! Customer for life 😶‍🌫️
    J H
    J H
    1661810201
    Kathy who was my budtender. she was friendly efficient and very knowledgeable. The type of person that any cannabis store would love to hire. Estelle Was also very friendly came up to me with a very good idea to make my life a lot simpler using the telephone. She’s also a great employee
    Sabah Z.
    Sabah Z.
    1659629586
    Estella's awesome Kathy is awesome and this place knows what they're doing good job everybody
    Former E.
    Former E.
    1658259010
    So, when I wrote this indeed review several months ago I originally had no intentions on posting this review on google. However, when indeed featured this review stating it was the most helpful I figured more people would benefit from the truth. Please keep this review in mind when you choose to shop here. If the employees seem stressed now you know why.Maybe other locations are different but the Bonita Springs store is a toxic environment unlike anywhere I have ever worked. The store manager is so negative he is constantly complaining about the company and the assistant manager is exactly the same. They both talk negatively about their employees to other employees which is so unprofessional. They favor some employees over the other ones…only teaching things to who they want and not providing a fair opportunity for everyone to learn. They hide in the back all day and do not help the team on the sales floor when it’s needed. So many people have left this store in the past year due to management. They do not care about the people they manage or what is going on in their employees' personal lives. It is never about the team, but rather all about how good they look. I’m surprised they both still have jobs but they put on a good show. This place has the potential to be so much more but sadly I would never be able to recommend anyone work for Surterra in Bonita Springs.
    Elizabeth S.
    Elizabeth S.
    1656002965
    Owen and Estelle are fantastic!I wanted to tip them but it’s against policy.It is not fair and they probably struggle to get by. Owen and Isabelle are Shamans and the healer’s of the age. The first time users sign up discount is awesome and 60 % off!!! Go and get you serenity…. ; )
    Horrible service when it came to delivery. Had me wait 6 to 8 hours for my prescription. Then when they got here they told me that I couldn't get my prescription because their machine wasn't working properly. I called customer service and got some guy named Todd. Which was very rude and never helped with my loss of discount or loss of time waiting for them. I would never recommend their delivery service at all to anyone ever again. And I'm honestly starting to question their customer service a 100%. Very hard for me to recommend this place ever again after how I was treated.
    Devon H.
    Devon H.
    1654889300
    Stay away from this location and honestly the whole company in general. I went in and had a 50% discount. When getting to the register they rang me out for full price. After realizing it I called them and they said they would apply a credit back to me instead of refunding. I said fine but I drove over 30 miles to this location and so I requested delivery thinking they would make it right. Instead they told me I can’t get delivery because it’s not over $100 (Only dispensary with this ridiculous rule) they want me to drive all the way back there. Then the guy said he would notate my account about the credit. He did not. Asked him if they would call me about the delivery so I can explain he said yes. I then put in my notes for the delivery order to call me. Guess what didn’t happen? The call. Now they’re on the way and they want me to spend $150 just to use my $75 credit which they make it seem like they’re giving it to you out of the goodness of their heart even though it was just my money to begin with. Absolutely awful company and service. Will never return again. And if this happens to you call your bank and report fraud as I am now. Because that’s exactly what this is.
    Lacey R.
    Lacey R.
    1654299992
    Because they don't tell you, FTP discounts are only once for the entire state of florida. You CANNOT use the discount at new locations. Just went in thinking I could, paid the ATM fee, heard my budtender whispering with someone about it, he walked back to the counter and told me it would be full price with no explanation. Pick-up notes are written by patients. We know you read them, so tell me why nicely that your discounts are one and fone for ALL your dispensaries (dif from pretty any other dispo im the state) and before telling me the full price of the budexpecting that I'll pay that... if you want to keep customers, do better. Very rude.
    FindMoreLove
    FindMoreLove
    1649595588
    Never had better customer service or help/info From any other company in any industry before. 10/10 on all accts, products, service, atmosphere, location, cleanliness, everything! Surterra doesn’t do tipping for employees so here is a million dollar review 🙂
    scott R.
    scott R.
    1648653005
    Dropped in on Monday. Justin and staff were excellent customer service reps. Courteous and knowledge of products.
    Joseph M.
    Joseph M.
    1646504188
    Ryan was beyond helpful and helped me get the best for my buck beyond thankful for his. Great product and very informative with everything they have.
    Amy A.
    Amy A.
    1643636948
    Great pricing to get you in but their cartridges are awful . They are harsh on your throat and don’t provide the same high quality or effectiveness as any other product i’ve tried. Mine started leaking which i thought was weird , and within an hour the glass was broken. I’ve never seen that before . What a waste of 2/3 of a cartridge
    Eric M.
    Eric M.
    1643132104
    Customer service is always amazing here, special thanks to Jesse today for all the helpful information, great budtender.
    Izzy V
    Izzy V
    1642812230
    Quality is fine, staff is nice. However, double check the weight. Multiple containers were under weight. Instead of 3.5 it would have 3.0. The same for the ground. The package is supposed to have 7g but multiple had between 6.3 and 6.5. This is not professional.
    Emily G.
    Emily G.
    1640116915
    Laura, Joe, Kelly, and Sydney are the best! They always give me individual attention, and make sure I have all the information I need on products! They are so kind and courteous here, and always do their best to remember names and what each customer likes! The products are great too at awesome prices! Edit: October 2021, except for when the prices keep going up. Most "medications" wouldn't be able to have the price go up and up. December 2021, some of this packaging is not easy to open for patients who shake.
    Nancy R.
    Nancy R.
    1637686493
    Melissa, Alan, AND Jesse all took amazing care of me today during my first visit (even though they are PACKED busy due to the huge deals today).Looking forward to trying out this variety of medicine. Hope it's as good as the vibe in the store!
    Emily G.
    Emily G.
    1635094925
    Laura, Joe, Kelly, and Sydney are the best! They always give me individual attention, and make sure I have all the information I need on products! They are so kind and courteous here, and always do their best to remember names and what each customer likes! The products are great too at awesome prices! Edit: October 2021, except for when the prices keep going up. Most "medications" wouldn't be able to have the price go up and up.
    B M.
    B M.
    1629126588
    Very friendly staff, definitely worth the stop. I was in and out in about 10 minutes with no wait!! Its my second time at a Surterra and will not be my last!
    Carrie B.
    Carrie B.
    1627757748
    My favorite dispensary in our area!Great, friendly staff! I usually place orders online & pick up. Great customer service & very easy to pick up. I’ve never had a wait time. Their products are high quality & won’t disappoint. I usually get their crumble, shatter, & kief. Everything I’ve tried has been excellent & very tasty. Highly recommend them!
    Bjeon B.
    Bjeon B.
    1623702013
    David was fantastic! He took the time to explain my various options, which made the experience that much more spectacular. Overall experience was just great, from the moment you walked in you can't help but to feel welcome.Highly recommend this location!!⭐️⭐️⭐️⭐️⭐️
    Benjamin D.
    Benjamin D.
    1623123501
    Great service and great employees. Never seems to let me down. Devon is wonderful and always makes sure his customers are satisfied. The products are great. Because of Devon’s constant customer interaction and great service, I will continue to shop at this location
    M
    M
    1622657793
    I haven't even gone home and tried the product yet but I gotta say I love those guys. Super friendly and made me feel very comfortable. Jesse the budtender gave me the info on the deals and I wish I would've caught the name of the guy up front because he knows all his products very well and was very informative. Thanks for the pleasant experience guys.
    Erika H.
    Erika H.
    1622249437
    Surterra has been the only place that is patient, friendly, very knowledgeable, and willing to answer my questions! Ryan and Andres are exceptional! Very comfortable atmosphere. Pete, the manager, is very helpful, too! He gives me a cold bottled water for the trip home! Thank you, Ryan and the crew at Surterra!!
    owen H.
    owen H.
    1621788373
    I gave this dispensary a try when my normal go to dispensary was out of the products I needed. I am so glad I did because now its my favorite dispensary!! Everyone I’ve interacted has been very nice and very helpful. Justin, Devon and Andres are just AMAZING they always have the best suggestions on flower concentrates and carts. I absolutely LOVE this place and highly recommend trying it out you will not be disappointed!!!!!
    Kathryn W.
    Kathryn W.
    1621729336
    Surterra has the best deals and great products. The whole staff is amazing and very knowledgeable. Justin, Andres, and Kelly always go out of their way to answer my questions and make it a great experience!
    Lee W.
    Lee W.
    1621713346
    Thank the heavens above for this place!! I have been diagnosed with Epilepsy for 5 years now and I truly appreciate the patience and spot on recommendations that Andres, Kelly, and the rest of the team has to offer. I now have far less seizures than ever before!!
    A T.
    A T.
    1621589340
    I had the pleasure of speaking with both Kelly and Owen. They are so very knowledgeable and extremely helpful. I went in feeling a bit overwhelmed, as I tend to when going into new places, and they put me right at ease. They made suggestions and let me know the reasoning why they felt certain products would work for my needs. They took time to answer all of my questions and I left feeling rather positive and not rushed or overlooked.
    Kelly D.
    Kelly D.
    1621547190
    Amazing staff, service and products! Always clean and seriously the most accommodating staff! Especially Jesse! He is so nice and knowledgeable.. I can be annoying with changing orders but he is always patient and does anything and everything to accommodate me! Not to mention his friendly demeanor! He’s the best! Thanks Jesse!!
    Von M.
    Von M.
    1621434324
    Great experience with Owen Hardin, he explained all the promotions and had good recommendations. Will definitely come back.
    Carlos C.
    Carlos C.
    1621377941
    Jesse was great!!! Answered all of my questions and is super knowledgeable about all of the questions threw at him! Definitely check him out if you go to Surterra!
    Dan T.
    Dan T.
    1621093041
    Great experience, my wellness coordinator Ryan was very helpful from checking me in all the way to jumping behind the register to help process orders quickly. Very knowledgeable about products and able to make positive recommendations I might not have known about. Amazing team at the Bonita location, thank you for everything you do!
    Brielle D.
    Brielle D.
    1619610066
    I've visited quite a few dispensaries, yet I always find my way back to this one. Hands down the best customer service. Now this is pretty much the only one I go to. The associates there are always ready to answer my 101 questions in the most efficient and professional way 100% of the time. If you haven't gone to this dispensary yet it's worth the trip. You'll be greeted by many welcoming faces the second you walk through the door. Plus there products are amazing to top it off.
    Alex V.
    Alex V.
    1618345812
    Justin R is the nicest, friendliest guys I’ve ever met working... only had 50$ and my card was acting up at the ATM and he paid the rest of my total. He went above and beyond to help me out 🙂 ... surterra is also amazing... love everything they got just wish they had more concentrate options! (Crumble, budder$
    Lenny P.
    Lenny P.
    1617394112
    I needed some education regarding cannabis and Jesse explained a lot to me and I really appreciate his help he did a wonderful job for me. He deserves a raise.
    Best T.
    Best T.
    1615211755
    No complaints about store or items just that I've signed up for their promotional info by email and not even a welcome hello email was sent. So only way to know of discounts is to log onto their website daily to check! Don't think so. Liberty same issue. Wake up and get IT to fix it already.
    Sarah
    Sarah
    1614659989
    Just wow. I felt so spoiled coming here today compared to my “usual” place! Thank you guys so much. The staff here is very helpful efficient & went above and beyond today, they also had an awesome sale going on and a great well stocked inventory ! Will be returning for sure!! 🌱
    Samantha S.
    Samantha S.
    1613860932
    Prepay orders are very fast and convenient. The products are always what they say they are. No grey areas and staff has all the information you need. Clean environment and user friendly website.
    ashley A.
    ashley A.
    1613595913
    Online ordering is such a breeze!! Super quick to fill & I’ve never waited in a line to pick up!The float distillate is pretty good!
    That’s F.
    That’s F.
    1611094559
    Everyone at Surterra is great. They are so friendly and helpful. I always prefer this dispensary to others in the area. Today, Kelly made sure everything went as expected, which it did. The store manager is always out checking on customers experiences as well.
    Emma C.
    Emma C.
    1610409141
    The new chocolate bar edibles are soooooo good! Highly recommend. Only $20 and 100mg
    I stopped in on Friday for the floridas finest sale. They were very busy but Ryan got me in and out fast. I ended up getting two half gram carts for $40 what a deal. Thanks for the awesome service Ryan! I appreciate your strain recommendations
    My favorite place to pick up supplies. The team is very informative, willing to help, listens well and takes the time to connect with each person that walks in! I highly recommend making this your store. Great prices, great product and great service!
    Katie B
    Katie B
    1604004845
    I first went to Surterra about a month ago. I was helped by an associate named Ryan, who was awesome! It was my first time at a dispensary so I had a lot of questions. Ryan recommended a few items which have made such a big difference in my life. I just made a second purchase and will definitely be back again!
    Amanda B.
    Amanda B.
    1602543673
    Always a great experience, but today was exceptionally wonderful service from Joe, Ryan, and Owen. Friendly, informed service and even though I was coming in just at closing, these guys were patient with me being indecisive. 5 star service, for sure!
    Lisa D.
    Lisa D.
    1602014214
    I am deeply disappointed and saddened by how I was treated at this Surterra store. I'm familiar with Trulieve and MUV so I was excited to try this dispensary out for the first time. Being that it was my first time I was hoping to be helped by employees and given descriptions of different products or recommendations based off what I was looking for. Instead, I was checked in given a sheet of paper and allowed to browse the displays alone. I didn't mind this at first thinking that they be able to explain any questions I had at check out. I was then offered to order by a different employee that simply asked what I wanted and clarified some fine print on the first time discount-- something that wasn't even known to me until she vaguely mentioned it. When I asked about where to find the ATM I was disregarded and directed to sit and wait for my order. The seating area was nice but when they called my name I was hopeful that the 3rd and final employee I encountered would be more cheery and welcoming to me. I was wrong. They ordered me to stand 6ft away, which is great because I like how distanced everyone was but I wasn't even answered when I asked how she was today. Just given my total $. I let her know I needed to use the ATM and she looked at me like I was the biggest inconvenience to her in the world and told me to go right ahead and just pointed to a wall. I was so defeated at this point I just followed and hoped I'd find it in the general direction I was given. After getting the cash I needed I gave her my money to which she placed my bag of items next to. After a moment of silence, confused, I asked am I all set? To which she answered yeah. I walked out on the verge of tears when the receptionist at the front finally spoke to me kindly thanking me for coming in today. I will never be back to this location, if anything for online pick-up, which the staff seemed to prefer of people so they don't have to actually help at all. I'm giving them a 2-star for providing the products they do at all. I'm attaching the time and date when I entered the store so that hopefully the managers will be able to tell who was on staff at the time and adjust their attitudes accordingly. I am a strong advocate for Medical cannabis and cant imagine how off-putting this kind of interaction could deter a first time ever patient that is completely new to the medicine from exploring the benefits of cannabis. Again, I am so disappointed and hope no one else goes through the same experience.
    Defective Myakka cartridges I’ve legit bought so many different times!! Only issue I’ve had with their products! I’ve tried most of their products... it’s legit stuff and actually helps.... I’m just still mad and UPSET at the fact that I get defective cartridges every now and than and just with that one!!! (not just this location). And the manager caught an attitude with me, only exchanged one, and said I’m a customer who’s never had so many defective issues. I mean HELLO... it’s only with that certain one... WHY!!?? How is that my fault that it’s defective... I wouldn’t be back and drive 25 minutes when I’m busy working, if they worked. It basically helped save my life in so many ways.. so she banned from their Florida’s finest collection.. Idk if I should roll my eyes or cry at how insincere she was..I love love sunset salin.. they have pods now, and ALL other myakka. Aka pre rolls! Wish I could get the new pods but they’re always sold out.. 😭 was debating for 3 stars but their stuff is good even if some people are rude..
    CESAR G.
    CESAR G.
    1600881198
    manager called me after i posted i was not happy with service and made it right.THANK YOU!
    Recently shopped at Surterra through a referral from a close friend. Before Surterra I had only been to one dispensary in my life and had a pretty narrow subjective and understanding of dispensaries. Surterra changed my perspective with their relaxed and calm environment. I've spent close to an hour before waiting for my order and was in and out of Surterra in under 10 mins on a Friday! Their professional and knowledgeable staff let me know my choice to try a different dispensary was a good idea. High recommend giving Surterra a try.
    Sam H
    Sam H
    1598494293
    I usually go to the Fort Myers location but they did not have what I needed in stock. A couple products had issues (leaking and crystallization) which I realized when I got home. I wish Surterra had the option to call the store directly instead of just an 800 customer service number. I did have to travel the extra distance back to Bonita for the exchange, but the men working there were extremely accommodating, kind, and helpful. They were very apologetic for any inconvenience, replaced the faulty products and made sure the new products were in good condition. Thank you!
    Caleb F.
    Caleb F.
    1596763873
    Went to a cannabis dispensary named Surterra Wellness in Bonita Springs Florida. I was greeted by a employee named Owen Hardin. He was extremely helpful especially with me being new to the cannabis thing. Owen was informative and definitely was an outstanding reflection of the business and what Surterra is about. Thank you Owen!!! I will be back again for another visit and looking forward to working with you each time.Thank You !
    Tiffany G.
    Tiffany G.
    1596147656
    I went to this location due to the reviews, unfortunately I didn't have the experience I was hoping for. Not a fan of cash only places. The place was nice, clean, and organized. They don't have menus in view for us to look over before they take your order. I like to see the stats of what im buying while speaking to the budtender. Also it was limited 2 whole flowers per day per person. I have to go to another dispensary for more. I live far-out in Naples, so I need bulk.
    Josephine P.
    Josephine P.
    1595609400
    I went to the Bonita Springs location and Jesse was so helpful he walked me through all the different kinds of cannabis and the effects and I really enjoyed meeting him and learning so much more than I could ever have learned on my own thank you Jesse Bonita Springs store.
    Jesse H.
    Jesse H.
    1595462576
    Out of the many dispensaries in Bonita Springs, this one has a wonderful, calming atmosphere with a friendly and extremely knowledgeable staff! They will know exactly what to fix you up with. A wide selection in products and flower(now with indoor grow tiers!), this is a must-visit dispo for SWFL.
    kenny C.
    kenny C.
    1595024586
    Joe is the most helpful guide. He really explains everything thoroughly and always recommends just what I need. Don’t forget to sign up for text messages that way you don’t miss out on promos!!!
    Katie H.
    Katie H.
    1595018760
    Good costumer service. Very friendly and welcoming.
    jennifer H.
    jennifer H.
    1595014677
    Very Knowledgable caring staff. Always there to help me pick just the right product. Keep up the amazing work!
    owen H.
    owen H.
    1593629785
    I gave this dispensary a try when my normal go to dispensary was out of the products I needed. I am so glad I did because now its my favorite dispensary!! Everyone I’ve interacted has been very nice and very helpful. You can tell they enjoy working there and it comes through with the service. Surterra has been doing awesome sales lately and have been adding a lot of new interesting products. I highly suggest you try them out ( ps - they are the fastest in town when it comes to pick up orders!)
    yetzz
    yetzz
    1593048412
    always a great experience when i go, would definitely encourage you to visit this place! staff is always so helpful !
    Lyn V.
    Lyn V.
    1591222720
    It all you have ever been to is FL dispensaries, Surterra is in the top. Great products, a great group of people who are kind and happy. Isn’t that how it should be at a dispensary???
    Andrew G.
    Andrew G.
    1583865460
    Great staff working there. Very helpful and knowledgeable. With all of the choices, it's helpful to get their suggestions and advise. I like the product for pain relief and by using the MJ, I take fewer pain pills.
    Juju G.
    Juju G.
    1583262862
    Nice place to get all your CBD and hemp products.I like how you can order online and get it delivered to your home or you can place an order and pick it up at the store.Staff are friendly and patient and ready to explain and answer any questions you may have.I actually used to go to a different dispensary and my doctor recommended this one and I can safely say that their products are definitely better quality than other stores.
    Juju G.
    Juju G.
    1583262855
    Nice place to get all your CBD and hemp products.I like how you can order online and get it delivered to your home or you can place an order and pick it up at the store.Staff are friendly and patient and ready to explain and answer any questions you may have.I actually used to go to a different dispensary and my doctor recommended this one and I can safely say that their products are definitely better quality than other stores.
    Christopher C.
    Christopher C.
    1579003013
    Although one might think all dispensaries are the same, they are not. Surterra staff is friendly, and knowledgeable. Great atmosphere and superior product
    Jerrick L.
    Jerrick L.
    1577734353
    A+ Super friendly and knowledgeable staff( PETE, YESSI & JOSEPH) . This is my one stop shop go to dispensary. This dispensary is the Rolls Royce of the automotive industry. This dispensary is the diamond among all stones. This dispensary is.... well lets just say I'll shop here again!!
    Millie H.
    Millie H.
    1577565367
    It's not your marijuana candy store. The employees are superbly knowledgeable and very pleasant. The product is remarkably produced. There is only one other medical marijuana store I would go to, but Suterra is number 1 by a long shot.
    littlehell
    littlehell
    1574460681
    THE EMPLOYEES ARE THE BEST! I love them so much. They remember my name every time and are always so sweet, transparent, respectful, and down right cool! I love coming to Surterra!
    Emily G.
    Emily G.
    1574193206
    Laura, Joe, Kelly, and Sydney are the best! They always give me individual attention, and make sure I have all the information I need on products! They are so kind and courteous here, and always do their best to remember names and what each customer likes! The products are great too at awesome prices!
    Reid S.
    Reid S.
    1550256883
    *TO THE PEOPLE WHO KEEP GOING TO AN EMPTY BUILDING*You are driving to the back of the building and seeing construction on offices of some type. The FRONT of the plaza, facing the highway, is where the store is located per the pictures I've uploaded.They are only soft open and yet the staff is already so knowledgeable! (For those who don't know it means no major announcement has been made, stock levels are low, and they are opening to customers that hear by word of mouth only as they ramp up inventory and staff levels. Also, as I have provided pictures, there is clearly a store at this location, next to Pinchers WHICH HAS GREAT FOOD!)Other dispensaries seem to only care that you make a purchase. They still primarily talk in "indica" and "sativa" language, which is dated if you do your research.They do have strain based products under their Floridas Finest line and ratio based products under their Wellness line :)Surterra treats it's products as medicine and it's customers as important family members. I highly recommend this beautiful location, clean and potent products, and smiling staff!!
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