Surterra Dispensary in Pensacola, FL

Mr. S.
Mr. S.
1703117059
I like how the lobby is set where you walk to the right if you want to shop and to the left if you’re there to pick up. There’s no one immediately asking you for your ID. Everyone was very accommodating and friendly.The young lady who helped me, India, was very informative and helpful with the different products. She took time and explained to me, a new customer, the different discounts and daily deals they offer.I’ve only had my medical card for a couple of weeks, but I think I like Surterra’s customer service attitude and their daily deals.Barry S
Ava B.
Ava B.
1701198873
This was the first dispensary i went to after getting my card. I had my mom (who also has a florida medical card) with me because i knew nothing about buying from dispensaries. The blond older lady was extremely passive aggressive and told my mom she couldnt help me and couldn’t even come up to the counter with me. After getting my information she just stared at me waiting for my order (the order i had no clue what i was doing or getting) and offered no suggestions or support. We left and went to the dispensary next door and they were super helpful and nice, gave multiple suggestions and info on how to use their products.
Jess
Jess
1700347935
I ended up taking a ride in a ambulance and half the night/morning in the ER because they thought I was going into cardiac arrest just to find out I was experiencing a severe anxiety/panic attack and was losing oxygen. It was a scary night but when they sent me home they prescribed Xanax and I just cannot function on that stuff. I got my medical marijuana license in one week and Surterra was recommended by my doctor. It was fast service, clean, friendly and their products work. I’m shocked by the negative reviews because their products are the best imo and their customer service was amazing and fast. I still experience anxiety but it’s nice to have something fast acting during an episode because anyone with panic/anxiety knows it comes on fast.
Christina M.
Christina M.
1699571332
Welcoming staff who were extremely helpful and patient for first time visitors. I have a new flower shop. India was who helped me and since she said tips aren’t allowed I’d like to make sure she gets the recognition for her top notch customer service!
Nancy R.
Nancy R.
1698343152
Accidentally left review in PC store but meant it for Pensacola store. I had a great experience 2x that I've been there. The product is nice and the service from staff very nice, but the parking is very very bad. Had a short conversation with a waiting driver for a patient and she and I agreed it's just not convenient.
Amanda S.
Amanda S.
1695418400
The blond manager is amazing. I think her name is India. She is always so helpful and nice. She always greets me when I come in and answers all the questions. I heard her tell a customer last time i was in "happy early birthday" which shows she cares and pays attention. I love this store and keep coming back because of her.
Chrystal C.
Chrystal C.
1692888443
They approve debit cards during check out but apparently today they decided no banks are accepting their invoices.. just them. Very long wait.. manager very sassy.. guy didn’t communicate my order appropriately & changed my total amount 4x?Will never be returning.
kevin B.
kevin B.
1691711334
I had put my order in 20 minutes before I arrived at the store and they still had me in and out of the store quickly. I tried Surterra’s live rosin cart for the first time and I was happy with the price, the taste, and the feel. I definitely recommend Surterra
Leslie
Leslie
1691224203
Probably the best dispensary in Pensacola for true medical needs. Unfortunately, like ALL local dispensaries, they started with 50% off tinctures, then down to 40%, 30% and now just 20% off. I can't afford to shop here anymore. Such a bummer!
Ashley
Ashley
1691178146
This location is my tried and true, one stop shop for ALL cannabis needs. Always a nice variety of strains, great sales, friendly & knowledgable staff. Plus it’s quick, full service and actually smells like a dispensary. Patient and kind staff; my day instantly gets better when I’m being helped by India and Megan. Thank you for many great experiences!
Spenser G.
Spenser G.
1690127498
Fantastic place! This was my second time shopping at a dispensary, and my first time here. I'm very impressed, especially compared to my first experience.The budtender who helped me (LeeAnn), and all the other staff, were so nicesnd helpful. I came in with a list of things I wanted, and they helped me navigate the best way to purchase them to maximize my discount. 60% off $200 for first time visitors is a hard deal to pass up.I got several products that I am very interested to test out. Clean environment as well. Would recommend and I will be back.
Devin L.
Devin L.
1690063874
I’ve had great experiences with this store. They are extremely friendly and knowledgeable. The products I have used are excellent. The one who helped me today (Leigh Ann I think) and her colleague were able to help me choose a product that best fit my needs when the item I wanted was out of stock without. They were patient and answered all of my questions. I cannot recommend them enough. Especially if you are just starting out like me.
Casey
Casey
1687449572
first time purchaser of any dispensary, & i was greeted with smiles at this dispensary. Kevin(manager?) was great & knowledgable and helped me pick out what i needed. definitely glad i chose surterra before anyone else.thanks again
Vita J.
Vita J.
1685718112
Excellent service! Nick was so helpful and informative. It was a very painless and easy process. Would definitely recommend!!
Tyra Johnson B.
Tyra Johnson B.
1680357335
Don't sleep on Surterra. I did, then one day something said go try them out. Boy, what took me so long to get there! They have not let me down yet. I love the atmosphere and the budtenders. One of them sleep in the ceiling, I see her so much. Lol
Jason F.
Jason F.
1679955723
Surterra has always been good place to drive up and pick up an order but decided been busy so would place a delivery order. They showed up right when they said they would be here, also they where very polite and when tried to offer them a to they told me they appreciated it but they could not accept it. Angie and Toni are a prime example of integrity. Was great experience and said something about a company that they hire employees like that.
Belinda P.
Belinda P.
1676162520
I did a little bit of research before I went but the girls working tonight were very knowledgeable and helpful. They made me feel very comfortable since its was my first time. I recommend Surterra to anyone in this area. Saturday, Feb. The 11 th.
Marquita J.
Marquita J.
1672249367
Excellent customer service.. every time I come in. They are very professional and they should be allowed to accept tips. People just can’t live on a paycheck alone.. they deserve soooo much more.
Judy G.
Judy G.
1668100247
India was a fantastic help in getting us setup with the state and is a great asset to the company. I couldn't be happier and plan to bo all my future business here. The establishment is clean and professional. I can't say enough nice things about it.
Angela F.
Angela F.
1667183768
The staff are knowledgeable and very personable. Really nice set up and always smells amazing when you enter, It is a comfortable area to wait for your turn. They offer some good deals.
Michael B.
Michael B.
1666487641
Very knowledgeable but also very busy because so. Very clean place, you canSmell the cleanliness when you walk in. Very warm place, smaller than others but most just shop online anyway. First time buyers get a 60% discount. Need I say more?
Matt L.
Matt L.
1665785890
Had a wonderful experience during my trip here. The staff was very kind and polite. The staff member that helped me (ashley) was very helpful. She not only took the time and patience to help me with my numerous questions but also made me feel very welcome. Thank you guys!
I absolutely love this store. I live almost an hour away and have closer options, but I find myself coming back to Surterra. The products are great and they have selections I don't see often like tinctures and mints. They even have Jimmy Buffet's brand! I came in with a few questions in mind and Lori, Trey and Emily went above and beyond with helping me with their knowledge of their products. Love this store!
Chester C.
Chester C.
1660599840
5 AUGUST 2022I had to drop review to 1 star because they NEVER have sativa smokeable.NEVER...I gave up and went to Medmen next door and they had all I wanted and it was less expensive even with all of the Suterra "discounts".
Jennifer B.
Jennifer B.
1659864518
Easily ordered online and my script was ready in less than an hour. Walked in, payed, left all within 5 min. Their 60% off first visit discount really saved me a lot of money. I highly recommend this place.
Chobbs 9.
Chobbs 9.
1658953053
I've decided to change my review as I've not had another incident of being blatantly ignored. They were very patient with my indecision and said not a negative word when my toddler had to come in with me. They always have nice deals and most importantly it's always clean. My only complaint now is my most recent ground flower was way too full of stems but still decent aside from that I suppose.
Alisa P.
Alisa P.
1657741541
Trey the store manager was very helpful and super nice! I'll be back! Michael in customer service was great too!!! You're my favorite dispensary!
Kathryn C.
Kathryn C.
1657673414
Such a great staff. I also enjoy the quality of the products. But the staff will keep bringing me back.
David S.
David S.
1652203656
Samantha was very helpful and friendly. Wonderful experience today.
Drew L.
Drew L.
1650992246
The customer service at Surterra Wellness in unmatched. The entire staff, Kristina especially, are tremendously helpful and friendly. Their "Specials" are also top notch. There are several dispensaries in that area with Surterra Wellness standing head and shoulders above.
susan P.
susan P.
1649996584
Staff very nice and attentive. Big thanks to Christina for helping with my order and helping me find my reward points,sue
john R.
john R.
1646961586
Visited the site in Crestview had a comfortable experience with Billie. She was knowledgeable and pleasant. I will definitely be going back.
Jessica B.
Jessica B.
1646753983
Surterra has been my favorite dispensary to go. They’re quick, honorable, knowledgeable, and so nice. And they always seem to have a good deal going on! Hop on their point system! Still wanting and waiting to try the Myakka Native strain!!
Today like always I had the best service! Kristina was so nice and helpful! Thank you for products that work 👏
David B.
David B.
1645199794
The staff here is great. Friendly, helpful and knowledgeable plus great selection and super deals.
ginger E.
ginger E.
1644856852
They have hands down the best edibles in Pensacola maybe even FL. Friendly staff short waits and great prices! Thanks guys!
Greg H.
Greg H.
1643577026
Friendly and knowledgeable staff. Just walk in and sign up. You get 60%off your 1st visit up to $500, and 40%off your 2nd visit.
Debra N.
Debra N.
1641665123
Medical Marijuana cardholders now have many different wellness centers to choose from but the one I enjoy going to the most is Surterra …. The line is small, moves fast , it’s clean ….very mindful of keeping customers 6ft away from each other , you don’t necessarily have to wear a mask but their employees do , along with a plexiglass separation …Surterra sends me email notifications of their sales which are huge 40 or 50 percent discounts on certain items, vapes or bud or gummies, chocolates and lozenges .. capsules and tinctures… a multitude of savings at least 3 times a month or more … you have to pay attention to your email daily as they post something on sale everyday!!! They have an ATM for convenience as you can only pay in cash . Be sure to carry your medical marijuana card with you as it must be presented … Jimmy Buffett has an incredibly effective medical line of vapes … surfin in a hurricane is a vape oil and the miracle worker for pain !! The staff is extremely helpful and knowledgeable on every item in the store, the ingredients and what each product does to help you with whatever might be ailing you!! Surterra Wellness is located on bayou Blvd right past Starbucks
Howard B.
Howard B.
1639536004
The service is great at this establishment however, I have to question if there is really 5mg in each piece of the edibles? It’s just to many hit and miss for me!
Carole W.
Carole W.
1639530216
I've shopped here (Pensacola store) several times and it's always a great experience. The staff is kind and patient and will go over any questions and / or concerns you have. The GM Trey goes above and beyond to give the best service possible. They have a great selection of products as well.
Albey H.
Albey H.
1639245066
A lil pricey but great service and good products
Gypsy J.
Gypsy J.
1637536685
I went in for the first time today and am fairly new to the dispensary experience in general. I felt right at home in this place. I am really impressed with the wellness selection of products and CBD content, hard to find anywhere else. Dylan was the person that helped me and he was beyond fantastic. He listened to every single one of my questions ( believe me, I had SO MANY). He was so knowledgeable and thorough and customized his suggestions to every single one of my needs. He is incredibly warm and welcoming and I now know this will be my forever store. Do not want to go anywhere else that Dylan is not. Great job Surterra and Dylan!
Ralph C.
Ralph C.
1635537252
My first visit I had Kylan who helped me find what I wanted. She was very knowledgeable and a kind person, overall made my trip comfortable. I will return.
Dopaw 1.
Dopaw 1.
1635536499
Went in and Dylan helped me pick a great selection and they had some full spectrum vape carts in and they are so worth it. You get that full flower feel in a cart. Also showed me a great deal they had i will defiantly be back agian.
Flambs
Flambs
1633195989
One of the only dispenaries I will go to. The people are great and super helpful and willing to answer any question you have. I have noticed that Friday's are usually extremely busy so if you have anxiety, in a hurry or a new patient that wants to be able to hear and process information, I would avoid Friday or go around dinner time. They are usually pretty quick though.
John Imm (.
John Imm (.
1633111619
My first visit to Surterra was today and I was very pleased. Kylyn was very helpful and pleasant to deal with. I will definitely return.
macy M.
macy M.
1631389300
my go to dispensary!!! very controlled and respectful environment. the employees make the experience 10x better ❤️
Peyton S.
Peyton S.
1629762692
I’ve been to other dispensaries in this one by far as my favorite one the staff is amazing this time in particular I had Dylan who is beyond helpful and Gave me great suggestions and helped me to find what I needed. I will definitely be returning to this location for the great service. Thank you !! :))
cody B.
cody B.
1628448030
I love coming to this location. Everyone is so polite and helpful. Ask for Nancy, always amazing service!
Adam S.
Adam S.
1627671395
I’m new to this and I’ve been to another place in Pensacola and they were not as user friendly as I hoped. I looked up Surterra Wellness and decided to go in. India was great, she coached me through on making a selection and was very informative about their products. I asked her quite a few questions and and she gave me very clear and helpful answers.
Twila M.
Twila M.
1626530991
Surterra is my go to . They have fast and friendly service. I truly appreciate the timely manner in which I get my online order.I've been to all the other dispensaries in town and have waited far longer then anyone should have to. With that being said, suttera is my favorite dispensery i always feel welcomed and appreciated.
Cody W.
Cody W.
1625940197
Mrs Nancy made my experience the best it has ever been. Great operation.
Susan P.
Susan P.
1623697783
This dispensary is top notch on customer service and always welcoming. They have no problem answering any questions you may have about the products and what will work for you! Love shopping here!!
Lucy T.
Lucy T.
1621539412
So many problems with Surterra that I wonder why I kept going back there...Multiple vape pens have been empty. Mints have been missing from the metal tins. I've had to return these products to the store at least four times.The icing on the cake is their continued mask requirement. They say they are following CDC guidelines as a "Medical Facility." That's laughable. Multiple other dispensaries don't require masks anymore.As someone who suffers from panic attacks and can't wear a mask, I feel discriminated against. Can't wait to spend my money elsewhere and not be treated terribly.
Susan S.
Susan S.
1620429319
Love the attention and service I am given everytime I am here. India has always been very helpful. Thanks for being customer focused.
Jonathan D.
Jonathan D.
1620328547
The customer service in pensacola has always been great. My only real complaints was the corporation being against recreational, home grow, and flower. I hope their ceos have changed their tune. However the full spectrum carts are really tasty. I can't afford to pay full price, which is why I waited for a sale. But it is a great product. Also just for the management, the young woman with either pink or purple in her hair was great and helped me put when there was an issue. Great customer service. Thanks guys.
Jason K.
Jason K.
1619737025
Stopped in here today place was clean Arthur was polite and professional. Knowledgeable but still fast customer service and I was on my way home! Thanks surterra
Marissa W.
Marissa W.
1616721139
Dylan was sooo friendly! I was so nervous and he made the entire process so smooth and easy. I will definitely be back and again, thank you Dylan for making my entire experience over the top and for making me feel welcome!
M S.
M S.
1616366160
I took advantage of the bogo they had over the past couple of days and couldn't be happier! You cannot beat that kind of deal. The people here are so awesome knowledgeable and friendly...so helpful. I'm definitely going back to try out some more indica flower products!
Kelly H.
Kelly H.
1616182080
I had to review this place again. As a sufferer of very bad depression to walk in for a pick up order that's been packaged for hours and get passed over like I didn't even exist while they continued to help 3 different walk ins complete shopping orders. You have lost my business for good just like Trulieve.
Violet R.
Violet R.
1614959013
HEADS UP!! Be careful with the "Relief" or any type of drops. I went to drop some in my coffee and the top wasn't tightened all the way, so it came off and the WHOLE bottle went into my coffee... A waste of 60 bucks and medication. I desperately need for my nerve pain, and I was so sad. I think they should replace the entire bottle since they didn't tighten it well enough... Totally ruined my week being without it. Id make sure the top is in tact before you even leave Surterra, unscrew the top off in front of them to ensure that the dropper doesn't come with the entire top.
Ronnie D.
Ronnie D.
1614782680
My first time shopping at Surterra Wellness was 3/2/21 and it will be my last time shopping there!!! I bought 7gs of original glue, and 7gs of galactic glue. Both are horrible can't hardly tell I've even smoked it. Acualy looks like ground up leaves and shake, rather than ground bud!! What a waist of time and money. They charge 50 dollars a quarter for some dried up leaves that is to harsh to smoke. How will Surterra fix this ?? This is BS, when you market something and for the price you charge there should be absolutely no guessing if the flower will work.!!!!
k P.
k P.
1613237017
I was in the store a few weeks ago and Dylan (sp) 😊 was such an amazing help! His personality was so much fun!! And his knowledgde of the prodict was super appreciated!! Five stars for sure!! 😉
Ruthi P.
Ruthi P.
1610399977
Dillon is amazing! Great customer service and he was so prompt to being me my order to the car that I was thoroughly impressed. I’m recovering from a surgery and this was so much easier than having to go inside and wait.Thank you!
Daniel B.
Daniel B.
1610238464
I'll be honest I didn't like Suterra so much at first but they have stepped there game way up, one of the better/best places in town.Another nice thing is they consistently have the same product lines in unlike other places that have something different everytime. All the staff are super cool, iv dealt with Dylan last few times and they are awesome people.
jim K.
jim K.
1607801474
I’ve been to most of the dispensary’s in Pensacola and I have to say by far Suterra is the best. The overall feeling you get is extremely comforting. The setting the way employees talk to you is amazing. I have been going to this store for a year now and about a month ago I had an issue with a cart. It was leaking. Now no joke I was concerned that there was nothing anyone could/would do. Went into store and the manager John Flynn was great no problems replaced cart and even cleaned battery. Wish I could shout out to all the employees but only can remember John and Angela the assistant manager. So nice to see customer service like they show😊
McKenzie P.
McKenzie P.
1607125367
The company ran a special today, which I tried to take advantage of. The site was down more than not because it wasn't prepared for the volume of traffic that comes with a special. After almost two hours, I managed to get something into my cart and got a confirmation that my products were secured. Then, after over six hours without an update (even after I waited on the phone to no avail for half an hour), I decided to go into town, prepared and unbothered to wait for my order to be completed.I got there only to be informed that all of the product was sold out—including mine, which I was told was on hold for me. This kind of sloppiness is unacceptable for any business, but when I experience it elsewhere, I just hold my tongue since it's more of a headache than anything.However, this is a company that caters to people who suffer from chronic conditions—many of which make taking a trip to the store an ordeal. That ordeal was for nothing today, as all I was told was that there was nothing left today. I was offered to buy something else, and I thank the rep. for the offer, but it was nothing I use or need. I was making a trip to stock up on this particular product while it was on special so I can avoid making any more trips for the remainder of the year.I gave the company a chance and had no complaints otherwise, but it's very bad business to be so unprepared for the volume of demand that would be put on a company's product and servers. The company already made its money, as is evidenced by its stock being sold out, but this lack of communication or preparedness indicates to me that this is a company that values making money over taking care of a vulnerable customer base.
Anne B.
Anne B.
1606585597
Always friendly positive support for your cannabis needs. I normally order online w/an easy pick up. Today I came in to place my order. Super quick and easy.
Palmer L.
Palmer L.
1605297377
Dropped by to pick up my order this morning, the place was pretty busy, but the vibe was right on. Angela was outstanding, she noticed I was waiting and as soon as she could took care of me. This is why I keep coming back!!!! Thanks Angela, and the entire staff of Surterra!!jp
Gloria C.
Gloria C.
1604603585
Carrie and Nancy helped me with my registration. They were outstanding and very pleasant. I will return.
Robert N.
Robert N.
1602655495
Great experience overall. Staff knows their product well and made great recommendations for what I was looking for. The one thing I DID NOT like was the fact that they do not allow the workers to accept tips. Major Fail Surterra!
Rebecca K.
Rebecca K.
1602336457
It was my first time yesterday, and it was a blessing. I am so thankful for Surterra. I placed the order online in advance and they had it ready in 30 minutes. The sweet soul at the front desk before the register welcomed me with a smiling face and such a kind demeanor, he was so sweet and welcoming, I will never forget him! I wish that Walmart took notes on first impressions and customer service from him, it would be a much more pleasant place to go if they did. They have amazing products and I will be back! Their customer service was out of this world phenomenal!!! Definitely recommend for anyone or other first timers! So much love and positive vibes 💜💜
xessty 0.
xessty 0.
1600016618
Angela was amazing as well as the staff greeting you when you walk in Angela was very informative and answered all of my questions will be bringing my business here from now on thank you for the amazing experience.
Ty R
Ty R
1600014770
I've really wanted to try this place for weeks, but had trouble getting them on the phone (understandable during this flower "shortage") but once I talked to someone I found that the prices are quite competitive ...I just hope I'm not disappointed by the quality as I have been with other dispensaries. It's amazing that I got better bud in high school and college illegally than I have at a dispensary....I have yet to have a dispensary come up with anything that's of the quality we used to grow which is disappointing, but of all the dispensaries in Pensacola, SURTERRA is HANDS DOWN the best bang for your buck. Hope they stay in business forever. If it becomes federally legal, make it a smoking lounge/coffee shop type place and I'd still come regularly.
Nick T.
Nick T.
1598978147
Went to this location for the first time recently. They were offering curbside pickup for orders which is great.Even with 3 people ahead of me in line, someone came and gave me a menu and helped me with my order while I waited.Really clever way of cutting down wait time. By the time I was next in line they had already sent my order to the back and it was ready at the register.Employees were super helpful and Surterra has some awesome medicine choices I haven't seen at other dispensaries (full spectrum carts and pre ground flower).Great location and I'll definitely be back.
Peyton W.
Peyton W.
1598053928
Went into Surterra for my first time today and was initially impressed with what a nice store it was on the inside. There were no signs (that I saw) and no one there to greet people as they walk in the door so I was just browsing until I noticed a lady waving me over from the back of the building. She seemed aggravated that I didn't know where to go when I came in/how they check clients in (again, this was my first visit and every place operates a little differently). She wasn't helpful at all when I was asking questions about their price sheet/strains and simply told me to refer to the price sheet in my hand...I then needed to get cash from their ATM to pay. After getting my cash, I returned to the same lady (no one else was in line and three employees were just standing there talking). When I got back in front of her, she says "Why are you here? I didn't call you up here" with plenty of attitude instead of just explaining to me that I needed to wait on them to call me. Again, FIRST TIME. I simply didn't know how they operated. She was rude, unprofessional, and should not be allowed to "take care" of Surterra's customers, which I'm sure they have to work hard to keep thanks to the competitive nature of the business.
Nikki B.
Nikki B.
1597435625
Employees here are the best in town! Its a shame that they can't accept cash tips. Can we change this?! I would like to show my appreciation of your staff. Shout out to Nancy on Bayou Blvd. Thank you all!
Dominique V.
Dominique V.
1596345491
By far the best bud around❤️ Decent prices GREAT quality. AMAZING customer service. The atmosphere here is just all around awesome and laid back 😎
Josh F.
Josh F.
1595962405
They make so much money and can't fix a massive pot hole that is nearly impossible to avoid. Medman next door has easy access to parking
From the moment I walked in I was greeted by a great smile which was weariig a mask no less. The knowledge and products are superb. Will be back most definately. One of my top picks ...
Glenn M.
Glenn M.
1591102278
As a new patient/customer, I was lost and received little information nor direction from receptionist. No smile, no kind reception and didn't respond at all when I expressed concern about not receiving any information. Maybe just wasn't having the best of days. It happens. Did speak to a gentleman who was informative and kind. The technician at the counter was very pleasant and helpful as well. Was greatful for them both.
This place has it all including fast pickup and friendly service! I would recommend this establishment to anybody who really wants to have a great experience.
C B
C B
1587923728
The one on one experience provided set the bar. Shout out to your wellness coordinator India, who answered all of my questions and was ready to assist with a smile on her face that could be seen through her face mask! You go girl!
frank C.
frank C.
1587745482
The staff go out of their way to accommodate. I like their strains and prices are competitive.
Dominique V.
Dominique V.
1586720531
I always have a great experience here especially when they have the girl working the front desk but this last time I went idk if the guy was new or what but I walked in was only greeted waited for about 15/ 20 minutes for someone to check me out and this other guy walks in the door and they take him straight back. I live far away so I’m already driving 45 minutes just to go to your specific store and I’m newish to using medicinal marijuana so sometimes I have questions about stuff but I never got any help it really just upset me. I ended up leaving and going to another dispensary.
Mark S.
Mark S.
1586541203
I used to give this place a five. But ever since they changed their containers without being sealed I noticed that a couple containers were extremely light meaning they didn't have the full 3.5 after I got home. They also Don't give veterans any discount on flower. I could take a scale on the way everything or I could just go to another store and get a better price. And a sealed product.
Keith Q.
Keith Q.
1584445536
Awesome place!Everyone nice and very patient. Product selection is good.Bring cash as credit card system is often 'down'.Clean and well lit. Dirty bathroom floor almost knocked it to a 4 star review but I have only seen it unwashed once.You need to have your state issued identification card, or at least acceptance email from the state of Florida. Veterans can always get a 15% disxount .
Fatboy K.
Fatboy K.
1582594534
Nice products. Great Staff. I Keep my meds safe at all times!
Christie S.
Christie S.
1582222214
The ladies I spoke with were helpful, knowledgeable, and answered all of my questions. During my wellness journey they have been an island of information. Also, check out their website, much education to be had there. Happy journeys.
Tabetha K.
Tabetha K.
1580587479
Best products and prices. No need to shop around! Best staff ever... it's like Cheer's when I go in. Friendly comfortable waiting area, not pretentious or snooty... like some others. They don't hound you like others! Just good people, knowledgeable staff and excellent products and prices!
Cindy Z.
Cindy Z.
1575302420
This is my favorite store in Pensacola. They get five stars for having a welcoming and warm atmosphere, friendly and very knowledgeable people, and consistent supply. New flower is very nice and competitively priced. I hope as they change names and assimilate the Parallel brand that they will keep their same public business model. It's just a great place!
Janice K
Janice K
1574440001
Everyone there is helpful and very nice! When you walk in you are greeted by all. If they can help you right away they will or if very busy you can sit comfortably in the seating area. But when I'm opening comes you have that representative has full attention on you. They can answer any questions you have. If they are not sure they will find out for you! Great place for your medicinal needs! You won't regret going. Oh and pricing is very fair!! Enjoy!
Laykyn L.
Laykyn L.
1569769011
Great product! I had no trouble with any of the carts I purchased and they lasted as long as I felt they should have. Everyone I spoke with was very kind and helpful. My delivery guy was awesome. He was very knowledgeable and laid back. Ive really enjoyed my whole experience with them so far.
Surterra Wellness Center on Bayou Boulevard is awesome for patient-centered care, attention, and product variety!EXCELLENT EMPLOYEES AND MANAGERSZARI RISSMAN, Community/Event Outreach, EmployeeMEREDITH, Employee CARMEN VANEK, ManagerLAUREN, ManagerALLISON, EmployeeTheir all-in-one vaporizer pens (battery and product in one discreet, easy, small delivery device) are an incredible invention!The PENSACOLA staff is efficient, friendly, knowledgeable, and willing to help, from beginning: getting your card through to the end: finding the Surterra Wellness products that work the best for you as an individualized patient.From the Managers Lauren and Carmen Vanek... to Community & Events Outreach employee Zari Rissman... to helpful and professional employees Meredith and Allison, the Pensacola Bayou Boulevard Wellness Center is filled with knowledge and professional employees!Surterra and its employees are very interested in letting you know what Medical Cannabis and CBD ratios/ medicines will work the best for you! They CARE about helping you, as an OMMU patient, find the best product for you!Be sure to visit the Surterra Wellness Center in Pensacola as soon as you are able, whether you are a patient/caregiver/or simply an interested-in-FARMaceuticals individual.Make a cup of coffee. Have a seat. Get a bottle of water. Eat a green apple. It's very inviting and comfortable here. I promise that you will not be disappointed with your visit!5/25/18Staff was efficient ...and helpful, as always! Enjoyed the atmosphere! Great products as well, including one of my faves: transdermal patches... and now Florida's Finest line! A++++
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5046 Bayou Blvd
Pensacola, FL 32503

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    Payment Methods:

    Cash Only
    ATM Available On Site

    Dispensaries Nearby

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    Surterra Deals and Discounts

    Everyday Discounts

    New Patient

    60% OFF

    • Get 60% off of your first purchase.
    • NO minimum purchase required.

    Second Trip

    20% OFF

    • Get 20% off of your second purchase.
    • NO minimum purchase required!
    • Whole flower products not eligible for discount.

    Veterans Discount

    15% OFF

    • This discount can extend to a dependent family member.
    • Whole flower products are not eligible for discount.

    Pediatrics Discount

    20% OFF

    • Whole flower products are not eligible for discount.

    ABOUT THIS DISPENSARY

    Surterra, located at 5046 Bayou Blvd in Pensacola, is open to serve the cannabis community of almost a million active medical marijuana card holders in Florida.

    Medical: Yes

    Recreational: No

    Delivery: Yes

    Delivery Fee: Free Delivery for orders over $150, and $25 delivery fee on all other orders.

    Before this dispensary could open, it was licensed by the Office of Medical Marijuana Use (OMMU). In the state of Florida, dispensaries are officially referred to as medical marijuana treatment centers (MMTCs).

    Surterra is vertically integrated, as are the rest of the MMTC’s. Being vertically integrated means they oversee the entire process from seed to sale. Surterra grows their own cannabis plants from seed or cuttings, harvests, processes into a variety of products, packages and distributes within their own network.

    Product types and availability can vary from store menu to store menu, depending on demand. If Surterra in Pensacola does not have what you are looking for, there is no legal obligation to stick to a single brand. Your medical marijuana card is universally accepted at any dispensary in Florida.

    Purchasing Marijuana Products at Surterra

    During your first visit, you’ll be required to complete intake forms. This lets the dispensary staff confirm your patient status and see what you were allotted by your medical marijuana doctor.

    Upon arrival at this dispensary, you’ll enter a designated waiting area before going into the retail area with staff. The dispensary staff work with you to explain all of the cannabis products available. Budtenders will make recommendations that are based on your doctor’s recommendation.

    Preparation Helps: See what’s available ahead of time. If Surterra in Pensacola online menu is available on our site, this is the best way to see the different product options before visiting the dispensary. If enabled, after finding the right products you desire, reserve your order on our e-commerce platform.

    Various delivery methods of the different cannabinoids have been approved by the DOH, including edibles, inhalation, oral, sublingual, topical, traditional flower and even suppositories. If you have an active medical card, you can pick from a wide array of cannabis products. There is no obligation to buy your entire milligram limit at once; instead, you can purchase less if you so desire and then buy more during another visit or at another dispensary. It’s important to find what works for you.

    Low tetrahydrocannabinol (THC) cannabis with higher CBD products are available to patients as well who prefer the non-euphoric effect.

    Contact the dispensary if you encounter product-related issues or problems. Surterra has a policy & procedure for this.

    Please enjoy the menu products from this dispensary responsibly!

    To stay up to date, sign up to our newsletter below to receive our MMJ Updates as well as discounts & specials as they arrive.

    What People Are Saying

    Mr. S.
    Mr. S.
    1703117059
    I like how the lobby is set where you walk to the right if you want to shop and to the left if you’re there to pick up. There’s no one immediately asking you for your ID. Everyone was very accommodating and friendly.The young lady who helped me, India, was very informative and helpful with the different products. She took time and explained to me, a new customer, the different discounts and daily deals they offer.I’ve only had my medical card for a couple of weeks, but I think I like Surterra’s customer service attitude and their daily deals.Barry S
    Ava B.
    Ava B.
    1701198873
    This was the first dispensary i went to after getting my card. I had my mom (who also has a florida medical card) with me because i knew nothing about buying from dispensaries. The blond older lady was extremely passive aggressive and told my mom she couldnt help me and couldn’t even come up to the counter with me. After getting my information she just stared at me waiting for my order (the order i had no clue what i was doing or getting) and offered no suggestions or support. We left and went to the dispensary next door and they were super helpful and nice, gave multiple suggestions and info on how to use their products.
    Jess
    Jess
    1700347935
    I ended up taking a ride in a ambulance and half the night/morning in the ER because they thought I was going into cardiac arrest just to find out I was experiencing a severe anxiety/panic attack and was losing oxygen. It was a scary night but when they sent me home they prescribed Xanax and I just cannot function on that stuff. I got my medical marijuana license in one week and Surterra was recommended by my doctor. It was fast service, clean, friendly and their products work. I’m shocked by the negative reviews because their products are the best imo and their customer service was amazing and fast. I still experience anxiety but it’s nice to have something fast acting during an episode because anyone with panic/anxiety knows it comes on fast.
    Christina M.
    Christina M.
    1699571332
    Welcoming staff who were extremely helpful and patient for first time visitors. I have a new flower shop. India was who helped me and since she said tips aren’t allowed I’d like to make sure she gets the recognition for her top notch customer service!
    Nancy R.
    Nancy R.
    1698343152
    Accidentally left review in PC store but meant it for Pensacola store. I had a great experience 2x that I've been there. The product is nice and the service from staff very nice, but the parking is very very bad. Had a short conversation with a waiting driver for a patient and she and I agreed it's just not convenient.
    Amanda S.
    Amanda S.
    1695418400
    The blond manager is amazing. I think her name is India. She is always so helpful and nice. She always greets me when I come in and answers all the questions. I heard her tell a customer last time i was in "happy early birthday" which shows she cares and pays attention. I love this store and keep coming back because of her.
    Chrystal C.
    Chrystal C.
    1692888443
    They approve debit cards during check out but apparently today they decided no banks are accepting their invoices.. just them. Very long wait.. manager very sassy.. guy didn’t communicate my order appropriately & changed my total amount 4x?Will never be returning.
    kevin B.
    kevin B.
    1691711334
    I had put my order in 20 minutes before I arrived at the store and they still had me in and out of the store quickly. I tried Surterra’s live rosin cart for the first time and I was happy with the price, the taste, and the feel. I definitely recommend Surterra
    Leslie
    Leslie
    1691224203
    Probably the best dispensary in Pensacola for true medical needs. Unfortunately, like ALL local dispensaries, they started with 50% off tinctures, then down to 40%, 30% and now just 20% off. I can't afford to shop here anymore. Such a bummer!
    Ashley
    Ashley
    1691178146
    This location is my tried and true, one stop shop for ALL cannabis needs. Always a nice variety of strains, great sales, friendly & knowledgable staff. Plus it’s quick, full service and actually smells like a dispensary. Patient and kind staff; my day instantly gets better when I’m being helped by India and Megan. Thank you for many great experiences!
    Spenser G.
    Spenser G.
    1690127498
    Fantastic place! This was my second time shopping at a dispensary, and my first time here. I'm very impressed, especially compared to my first experience.The budtender who helped me (LeeAnn), and all the other staff, were so nicesnd helpful. I came in with a list of things I wanted, and they helped me navigate the best way to purchase them to maximize my discount. 60% off $200 for first time visitors is a hard deal to pass up.I got several products that I am very interested to test out. Clean environment as well. Would recommend and I will be back.
    Devin L.
    Devin L.
    1690063874
    I’ve had great experiences with this store. They are extremely friendly and knowledgeable. The products I have used are excellent. The one who helped me today (Leigh Ann I think) and her colleague were able to help me choose a product that best fit my needs when the item I wanted was out of stock without. They were patient and answered all of my questions. I cannot recommend them enough. Especially if you are just starting out like me.
    Casey
    Casey
    1687449572
    first time purchaser of any dispensary, & i was greeted with smiles at this dispensary. Kevin(manager?) was great & knowledgable and helped me pick out what i needed. definitely glad i chose surterra before anyone else.thanks again
    Vita J.
    Vita J.
    1685718112
    Excellent service! Nick was so helpful and informative. It was a very painless and easy process. Would definitely recommend!!
    Tyra Johnson B.
    Tyra Johnson B.
    1680357335
    Don't sleep on Surterra. I did, then one day something said go try them out. Boy, what took me so long to get there! They have not let me down yet. I love the atmosphere and the budtenders. One of them sleep in the ceiling, I see her so much. Lol
    Jason F.
    Jason F.
    1679955723
    Surterra has always been good place to drive up and pick up an order but decided been busy so would place a delivery order. They showed up right when they said they would be here, also they where very polite and when tried to offer them a to they told me they appreciated it but they could not accept it. Angie and Toni are a prime example of integrity. Was great experience and said something about a company that they hire employees like that.
    Belinda P.
    Belinda P.
    1676162520
    I did a little bit of research before I went but the girls working tonight were very knowledgeable and helpful. They made me feel very comfortable since its was my first time. I recommend Surterra to anyone in this area. Saturday, Feb. The 11 th.
    Marquita J.
    Marquita J.
    1672249367
    Excellent customer service.. every time I come in. They are very professional and they should be allowed to accept tips. People just can’t live on a paycheck alone.. they deserve soooo much more.
    Judy G.
    Judy G.
    1668100247
    India was a fantastic help in getting us setup with the state and is a great asset to the company. I couldn't be happier and plan to bo all my future business here. The establishment is clean and professional. I can't say enough nice things about it.
    Angela F.
    Angela F.
    1667183768
    The staff are knowledgeable and very personable. Really nice set up and always smells amazing when you enter, It is a comfortable area to wait for your turn. They offer some good deals.
    Michael B.
    Michael B.
    1666487641
    Very knowledgeable but also very busy because so. Very clean place, you canSmell the cleanliness when you walk in. Very warm place, smaller than others but most just shop online anyway. First time buyers get a 60% discount. Need I say more?
    Matt L.
    Matt L.
    1665785890
    Had a wonderful experience during my trip here. The staff was very kind and polite. The staff member that helped me (ashley) was very helpful. She not only took the time and patience to help me with my numerous questions but also made me feel very welcome. Thank you guys!
    I absolutely love this store. I live almost an hour away and have closer options, but I find myself coming back to Surterra. The products are great and they have selections I don't see often like tinctures and mints. They even have Jimmy Buffet's brand! I came in with a few questions in mind and Lori, Trey and Emily went above and beyond with helping me with their knowledge of their products. Love this store!
    Chester C.
    Chester C.
    1660599840
    5 AUGUST 2022I had to drop review to 1 star because they NEVER have sativa smokeable.NEVER...I gave up and went to Medmen next door and they had all I wanted and it was less expensive even with all of the Suterra "discounts".
    Jennifer B.
    Jennifer B.
    1659864518
    Easily ordered online and my script was ready in less than an hour. Walked in, payed, left all within 5 min. Their 60% off first visit discount really saved me a lot of money. I highly recommend this place.
    Chobbs 9.
    Chobbs 9.
    1658953053
    I've decided to change my review as I've not had another incident of being blatantly ignored. They were very patient with my indecision and said not a negative word when my toddler had to come in with me. They always have nice deals and most importantly it's always clean. My only complaint now is my most recent ground flower was way too full of stems but still decent aside from that I suppose.
    Alisa P.
    Alisa P.
    1657741541
    Trey the store manager was very helpful and super nice! I'll be back! Michael in customer service was great too!!! You're my favorite dispensary!
    Kathryn C.
    Kathryn C.
    1657673414
    Such a great staff. I also enjoy the quality of the products. But the staff will keep bringing me back.
    David S.
    David S.
    1652203656
    Samantha was very helpful and friendly. Wonderful experience today.
    Drew L.
    Drew L.
    1650992246
    The customer service at Surterra Wellness in unmatched. The entire staff, Kristina especially, are tremendously helpful and friendly. Their "Specials" are also top notch. There are several dispensaries in that area with Surterra Wellness standing head and shoulders above.
    susan P.
    susan P.
    1649996584
    Staff very nice and attentive. Big thanks to Christina for helping with my order and helping me find my reward points,sue
    john R.
    john R.
    1646961586
    Visited the site in Crestview had a comfortable experience with Billie. She was knowledgeable and pleasant. I will definitely be going back.
    Jessica B.
    Jessica B.
    1646753983
    Surterra has been my favorite dispensary to go. They’re quick, honorable, knowledgeable, and so nice. And they always seem to have a good deal going on! Hop on their point system! Still wanting and waiting to try the Myakka Native strain!!
    Today like always I had the best service! Kristina was so nice and helpful! Thank you for products that work 👏
    David B.
    David B.
    1645199794
    The staff here is great. Friendly, helpful and knowledgeable plus great selection and super deals.
    ginger E.
    ginger E.
    1644856852
    They have hands down the best edibles in Pensacola maybe even FL. Friendly staff short waits and great prices! Thanks guys!
    Greg H.
    Greg H.
    1643577026
    Friendly and knowledgeable staff. Just walk in and sign up. You get 60%off your 1st visit up to $500, and 40%off your 2nd visit.
    Debra N.
    Debra N.
    1641665123
    Medical Marijuana cardholders now have many different wellness centers to choose from but the one I enjoy going to the most is Surterra …. The line is small, moves fast , it’s clean ….very mindful of keeping customers 6ft away from each other , you don’t necessarily have to wear a mask but their employees do , along with a plexiglass separation …Surterra sends me email notifications of their sales which are huge 40 or 50 percent discounts on certain items, vapes or bud or gummies, chocolates and lozenges .. capsules and tinctures… a multitude of savings at least 3 times a month or more … you have to pay attention to your email daily as they post something on sale everyday!!! They have an ATM for convenience as you can only pay in cash . Be sure to carry your medical marijuana card with you as it must be presented … Jimmy Buffett has an incredibly effective medical line of vapes … surfin in a hurricane is a vape oil and the miracle worker for pain !! The staff is extremely helpful and knowledgeable on every item in the store, the ingredients and what each product does to help you with whatever might be ailing you!! Surterra Wellness is located on bayou Blvd right past Starbucks
    Howard B.
    Howard B.
    1639536004
    The service is great at this establishment however, I have to question if there is really 5mg in each piece of the edibles? It’s just to many hit and miss for me!
    Carole W.
    Carole W.
    1639530216
    I've shopped here (Pensacola store) several times and it's always a great experience. The staff is kind and patient and will go over any questions and / or concerns you have. The GM Trey goes above and beyond to give the best service possible. They have a great selection of products as well.
    Albey H.
    Albey H.
    1639245066
    A lil pricey but great service and good products
    Gypsy J.
    Gypsy J.
    1637536685
    I went in for the first time today and am fairly new to the dispensary experience in general. I felt right at home in this place. I am really impressed with the wellness selection of products and CBD content, hard to find anywhere else. Dylan was the person that helped me and he was beyond fantastic. He listened to every single one of my questions ( believe me, I had SO MANY). He was so knowledgeable and thorough and customized his suggestions to every single one of my needs. He is incredibly warm and welcoming and I now know this will be my forever store. Do not want to go anywhere else that Dylan is not. Great job Surterra and Dylan!
    Ralph C.
    Ralph C.
    1635537252
    My first visit I had Kylan who helped me find what I wanted. She was very knowledgeable and a kind person, overall made my trip comfortable. I will return.
    Dopaw 1.
    Dopaw 1.
    1635536499
    Went in and Dylan helped me pick a great selection and they had some full spectrum vape carts in and they are so worth it. You get that full flower feel in a cart. Also showed me a great deal they had i will defiantly be back agian.
    Flambs
    Flambs
    1633195989
    One of the only dispenaries I will go to. The people are great and super helpful and willing to answer any question you have. I have noticed that Friday's are usually extremely busy so if you have anxiety, in a hurry or a new patient that wants to be able to hear and process information, I would avoid Friday or go around dinner time. They are usually pretty quick though.
    John Imm (.
    John Imm (.
    1633111619
    My first visit to Surterra was today and I was very pleased. Kylyn was very helpful and pleasant to deal with. I will definitely return.
    macy M.
    macy M.
    1631389300
    my go to dispensary!!! very controlled and respectful environment. the employees make the experience 10x better ❤️
    Peyton S.
    Peyton S.
    1629762692
    I’ve been to other dispensaries in this one by far as my favorite one the staff is amazing this time in particular I had Dylan who is beyond helpful and Gave me great suggestions and helped me to find what I needed. I will definitely be returning to this location for the great service. Thank you !! :))
    cody B.
    cody B.
    1628448030
    I love coming to this location. Everyone is so polite and helpful. Ask for Nancy, always amazing service!
    Adam S.
    Adam S.
    1627671395
    I’m new to this and I’ve been to another place in Pensacola and they were not as user friendly as I hoped. I looked up Surterra Wellness and decided to go in. India was great, she coached me through on making a selection and was very informative about their products. I asked her quite a few questions and and she gave me very clear and helpful answers.
    Twila M.
    Twila M.
    1626530991
    Surterra is my go to . They have fast and friendly service. I truly appreciate the timely manner in which I get my online order.I've been to all the other dispensaries in town and have waited far longer then anyone should have to. With that being said, suttera is my favorite dispensery i always feel welcomed and appreciated.
    Cody W.
    Cody W.
    1625940197
    Mrs Nancy made my experience the best it has ever been. Great operation.
    Susan P.
    Susan P.
    1623697783
    This dispensary is top notch on customer service and always welcoming. They have no problem answering any questions you may have about the products and what will work for you! Love shopping here!!
    Lucy T.
    Lucy T.
    1621539412
    So many problems with Surterra that I wonder why I kept going back there...Multiple vape pens have been empty. Mints have been missing from the metal tins. I've had to return these products to the store at least four times.The icing on the cake is their continued mask requirement. They say they are following CDC guidelines as a "Medical Facility." That's laughable. Multiple other dispensaries don't require masks anymore.As someone who suffers from panic attacks and can't wear a mask, I feel discriminated against. Can't wait to spend my money elsewhere and not be treated terribly.
    Susan S.
    Susan S.
    1620429319
    Love the attention and service I am given everytime I am here. India has always been very helpful. Thanks for being customer focused.
    Jonathan D.
    Jonathan D.
    1620328547
    The customer service in pensacola has always been great. My only real complaints was the corporation being against recreational, home grow, and flower. I hope their ceos have changed their tune. However the full spectrum carts are really tasty. I can't afford to pay full price, which is why I waited for a sale. But it is a great product. Also just for the management, the young woman with either pink or purple in her hair was great and helped me put when there was an issue. Great customer service. Thanks guys.
    Jason K.
    Jason K.
    1619737025
    Stopped in here today place was clean Arthur was polite and professional. Knowledgeable but still fast customer service and I was on my way home! Thanks surterra
    Marissa W.
    Marissa W.
    1616721139
    Dylan was sooo friendly! I was so nervous and he made the entire process so smooth and easy. I will definitely be back and again, thank you Dylan for making my entire experience over the top and for making me feel welcome!
    M S.
    M S.
    1616366160
    I took advantage of the bogo they had over the past couple of days and couldn't be happier! You cannot beat that kind of deal. The people here are so awesome knowledgeable and friendly...so helpful. I'm definitely going back to try out some more indica flower products!
    Kelly H.
    Kelly H.
    1616182080
    I had to review this place again. As a sufferer of very bad depression to walk in for a pick up order that's been packaged for hours and get passed over like I didn't even exist while they continued to help 3 different walk ins complete shopping orders. You have lost my business for good just like Trulieve.
    Violet R.
    Violet R.
    1614959013
    HEADS UP!! Be careful with the "Relief" or any type of drops. I went to drop some in my coffee and the top wasn't tightened all the way, so it came off and the WHOLE bottle went into my coffee... A waste of 60 bucks and medication. I desperately need for my nerve pain, and I was so sad. I think they should replace the entire bottle since they didn't tighten it well enough... Totally ruined my week being without it. Id make sure the top is in tact before you even leave Surterra, unscrew the top off in front of them to ensure that the dropper doesn't come with the entire top.
    Ronnie D.
    Ronnie D.
    1614782680
    My first time shopping at Surterra Wellness was 3/2/21 and it will be my last time shopping there!!! I bought 7gs of original glue, and 7gs of galactic glue. Both are horrible can't hardly tell I've even smoked it. Acualy looks like ground up leaves and shake, rather than ground bud!! What a waist of time and money. They charge 50 dollars a quarter for some dried up leaves that is to harsh to smoke. How will Surterra fix this ?? This is BS, when you market something and for the price you charge there should be absolutely no guessing if the flower will work.!!!!
    k P.
    k P.
    1613237017
    I was in the store a few weeks ago and Dylan (sp) 😊 was such an amazing help! His personality was so much fun!! And his knowledgde of the prodict was super appreciated!! Five stars for sure!! 😉
    Ruthi P.
    Ruthi P.
    1610399977
    Dillon is amazing! Great customer service and he was so prompt to being me my order to the car that I was thoroughly impressed. I’m recovering from a surgery and this was so much easier than having to go inside and wait.Thank you!
    Daniel B.
    Daniel B.
    1610238464
    I'll be honest I didn't like Suterra so much at first but they have stepped there game way up, one of the better/best places in town.Another nice thing is they consistently have the same product lines in unlike other places that have something different everytime. All the staff are super cool, iv dealt with Dylan last few times and they are awesome people.
    jim K.
    jim K.
    1607801474
    I’ve been to most of the dispensary’s in Pensacola and I have to say by far Suterra is the best. The overall feeling you get is extremely comforting. The setting the way employees talk to you is amazing. I have been going to this store for a year now and about a month ago I had an issue with a cart. It was leaking. Now no joke I was concerned that there was nothing anyone could/would do. Went into store and the manager John Flynn was great no problems replaced cart and even cleaned battery. Wish I could shout out to all the employees but only can remember John and Angela the assistant manager. So nice to see customer service like they show😊
    McKenzie P.
    McKenzie P.
    1607125367
    The company ran a special today, which I tried to take advantage of. The site was down more than not because it wasn't prepared for the volume of traffic that comes with a special. After almost two hours, I managed to get something into my cart and got a confirmation that my products were secured. Then, after over six hours without an update (even after I waited on the phone to no avail for half an hour), I decided to go into town, prepared and unbothered to wait for my order to be completed.I got there only to be informed that all of the product was sold out—including mine, which I was told was on hold for me. This kind of sloppiness is unacceptable for any business, but when I experience it elsewhere, I just hold my tongue since it's more of a headache than anything.However, this is a company that caters to people who suffer from chronic conditions—many of which make taking a trip to the store an ordeal. That ordeal was for nothing today, as all I was told was that there was nothing left today. I was offered to buy something else, and I thank the rep. for the offer, but it was nothing I use or need. I was making a trip to stock up on this particular product while it was on special so I can avoid making any more trips for the remainder of the year.I gave the company a chance and had no complaints otherwise, but it's very bad business to be so unprepared for the volume of demand that would be put on a company's product and servers. The company already made its money, as is evidenced by its stock being sold out, but this lack of communication or preparedness indicates to me that this is a company that values making money over taking care of a vulnerable customer base.
    Anne B.
    Anne B.
    1606585597
    Always friendly positive support for your cannabis needs. I normally order online w/an easy pick up. Today I came in to place my order. Super quick and easy.
    Palmer L.
    Palmer L.
    1605297377
    Dropped by to pick up my order this morning, the place was pretty busy, but the vibe was right on. Angela was outstanding, she noticed I was waiting and as soon as she could took care of me. This is why I keep coming back!!!! Thanks Angela, and the entire staff of Surterra!!jp
    Gloria C.
    Gloria C.
    1604603585
    Carrie and Nancy helped me with my registration. They were outstanding and very pleasant. I will return.
    Robert N.
    Robert N.
    1602655495
    Great experience overall. Staff knows their product well and made great recommendations for what I was looking for. The one thing I DID NOT like was the fact that they do not allow the workers to accept tips. Major Fail Surterra!
    Rebecca K.
    Rebecca K.
    1602336457
    It was my first time yesterday, and it was a blessing. I am so thankful for Surterra. I placed the order online in advance and they had it ready in 30 minutes. The sweet soul at the front desk before the register welcomed me with a smiling face and such a kind demeanor, he was so sweet and welcoming, I will never forget him! I wish that Walmart took notes on first impressions and customer service from him, it would be a much more pleasant place to go if they did. They have amazing products and I will be back! Their customer service was out of this world phenomenal!!! Definitely recommend for anyone or other first timers! So much love and positive vibes 💜💜
    xessty 0.
    xessty 0.
    1600016618
    Angela was amazing as well as the staff greeting you when you walk in Angela was very informative and answered all of my questions will be bringing my business here from now on thank you for the amazing experience.
    Ty R
    Ty R
    1600014770
    I've really wanted to try this place for weeks, but had trouble getting them on the phone (understandable during this flower "shortage") but once I talked to someone I found that the prices are quite competitive ...I just hope I'm not disappointed by the quality as I have been with other dispensaries. It's amazing that I got better bud in high school and college illegally than I have at a dispensary....I have yet to have a dispensary come up with anything that's of the quality we used to grow which is disappointing, but of all the dispensaries in Pensacola, SURTERRA is HANDS DOWN the best bang for your buck. Hope they stay in business forever. If it becomes federally legal, make it a smoking lounge/coffee shop type place and I'd still come regularly.
    Nick T.
    Nick T.
    1598978147
    Went to this location for the first time recently. They were offering curbside pickup for orders which is great.Even with 3 people ahead of me in line, someone came and gave me a menu and helped me with my order while I waited.Really clever way of cutting down wait time. By the time I was next in line they had already sent my order to the back and it was ready at the register.Employees were super helpful and Surterra has some awesome medicine choices I haven't seen at other dispensaries (full spectrum carts and pre ground flower).Great location and I'll definitely be back.
    Peyton W.
    Peyton W.
    1598053928
    Went into Surterra for my first time today and was initially impressed with what a nice store it was on the inside. There were no signs (that I saw) and no one there to greet people as they walk in the door so I was just browsing until I noticed a lady waving me over from the back of the building. She seemed aggravated that I didn't know where to go when I came in/how they check clients in (again, this was my first visit and every place operates a little differently). She wasn't helpful at all when I was asking questions about their price sheet/strains and simply told me to refer to the price sheet in my hand...I then needed to get cash from their ATM to pay. After getting my cash, I returned to the same lady (no one else was in line and three employees were just standing there talking). When I got back in front of her, she says "Why are you here? I didn't call you up here" with plenty of attitude instead of just explaining to me that I needed to wait on them to call me. Again, FIRST TIME. I simply didn't know how they operated. She was rude, unprofessional, and should not be allowed to "take care" of Surterra's customers, which I'm sure they have to work hard to keep thanks to the competitive nature of the business.
    Nikki B.
    Nikki B.
    1597435625
    Employees here are the best in town! Its a shame that they can't accept cash tips. Can we change this?! I would like to show my appreciation of your staff. Shout out to Nancy on Bayou Blvd. Thank you all!
    Dominique V.
    Dominique V.
    1596345491
    By far the best bud around❤️ Decent prices GREAT quality. AMAZING customer service. The atmosphere here is just all around awesome and laid back 😎
    Josh F.
    Josh F.
    1595962405
    They make so much money and can't fix a massive pot hole that is nearly impossible to avoid. Medman next door has easy access to parking
    From the moment I walked in I was greeted by a great smile which was weariig a mask no less. The knowledge and products are superb. Will be back most definately. One of my top picks ...
    Glenn M.
    Glenn M.
    1591102278
    As a new patient/customer, I was lost and received little information nor direction from receptionist. No smile, no kind reception and didn't respond at all when I expressed concern about not receiving any information. Maybe just wasn't having the best of days. It happens. Did speak to a gentleman who was informative and kind. The technician at the counter was very pleasant and helpful as well. Was greatful for them both.
    This place has it all including fast pickup and friendly service! I would recommend this establishment to anybody who really wants to have a great experience.
    C B
    C B
    1587923728
    The one on one experience provided set the bar. Shout out to your wellness coordinator India, who answered all of my questions and was ready to assist with a smile on her face that could be seen through her face mask! You go girl!
    frank C.
    frank C.
    1587745482
    The staff go out of their way to accommodate. I like their strains and prices are competitive.
    Dominique V.
    Dominique V.
    1586720531
    I always have a great experience here especially when they have the girl working the front desk but this last time I went idk if the guy was new or what but I walked in was only greeted waited for about 15/ 20 minutes for someone to check me out and this other guy walks in the door and they take him straight back. I live far away so I’m already driving 45 minutes just to go to your specific store and I’m newish to using medicinal marijuana so sometimes I have questions about stuff but I never got any help it really just upset me. I ended up leaving and going to another dispensary.
    Mark S.
    Mark S.
    1586541203
    I used to give this place a five. But ever since they changed their containers without being sealed I noticed that a couple containers were extremely light meaning they didn't have the full 3.5 after I got home. They also Don't give veterans any discount on flower. I could take a scale on the way everything or I could just go to another store and get a better price. And a sealed product.
    Keith Q.
    Keith Q.
    1584445536
    Awesome place!Everyone nice and very patient. Product selection is good.Bring cash as credit card system is often 'down'.Clean and well lit. Dirty bathroom floor almost knocked it to a 4 star review but I have only seen it unwashed once.You need to have your state issued identification card, or at least acceptance email from the state of Florida. Veterans can always get a 15% disxount .
    Fatboy K.
    Fatboy K.
    1582594534
    Nice products. Great Staff. I Keep my meds safe at all times!
    Christie S.
    Christie S.
    1582222214
    The ladies I spoke with were helpful, knowledgeable, and answered all of my questions. During my wellness journey they have been an island of information. Also, check out their website, much education to be had there. Happy journeys.
    Tabetha K.
    Tabetha K.
    1580587479
    Best products and prices. No need to shop around! Best staff ever... it's like Cheer's when I go in. Friendly comfortable waiting area, not pretentious or snooty... like some others. They don't hound you like others! Just good people, knowledgeable staff and excellent products and prices!
    Cindy Z.
    Cindy Z.
    1575302420
    This is my favorite store in Pensacola. They get five stars for having a welcoming and warm atmosphere, friendly and very knowledgeable people, and consistent supply. New flower is very nice and competitively priced. I hope as they change names and assimilate the Parallel brand that they will keep their same public business model. It's just a great place!
    Janice K
    Janice K
    1574440001
    Everyone there is helpful and very nice! When you walk in you are greeted by all. If they can help you right away they will or if very busy you can sit comfortably in the seating area. But when I'm opening comes you have that representative has full attention on you. They can answer any questions you have. If they are not sure they will find out for you! Great place for your medicinal needs! You won't regret going. Oh and pricing is very fair!! Enjoy!
    Laykyn L.
    Laykyn L.
    1569769011
    Great product! I had no trouble with any of the carts I purchased and they lasted as long as I felt they should have. Everyone I spoke with was very kind and helpful. My delivery guy was awesome. He was very knowledgeable and laid back. Ive really enjoyed my whole experience with them so far.
    Surterra Wellness Center on Bayou Boulevard is awesome for patient-centered care, attention, and product variety!EXCELLENT EMPLOYEES AND MANAGERSZARI RISSMAN, Community/Event Outreach, EmployeeMEREDITH, Employee CARMEN VANEK, ManagerLAUREN, ManagerALLISON, EmployeeTheir all-in-one vaporizer pens (battery and product in one discreet, easy, small delivery device) are an incredible invention!The PENSACOLA staff is efficient, friendly, knowledgeable, and willing to help, from beginning: getting your card through to the end: finding the Surterra Wellness products that work the best for you as an individualized patient.From the Managers Lauren and Carmen Vanek... to Community & Events Outreach employee Zari Rissman... to helpful and professional employees Meredith and Allison, the Pensacola Bayou Boulevard Wellness Center is filled with knowledge and professional employees!Surterra and its employees are very interested in letting you know what Medical Cannabis and CBD ratios/ medicines will work the best for you! They CARE about helping you, as an OMMU patient, find the best product for you!Be sure to visit the Surterra Wellness Center in Pensacola as soon as you are able, whether you are a patient/caregiver/or simply an interested-in-FARMaceuticals individual.Make a cup of coffee. Have a seat. Get a bottle of water. Eat a green apple. It's very inviting and comfortable here. I promise that you will not be disappointed with your visit!5/25/18Staff was efficient ...and helpful, as always! Enjoyed the atmosphere! Great products as well, including one of my faves: transdermal patches... and now Florida's Finest line! A++++
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