I came to fairgrounds and Claude was super helpful and made my visit very worth it. I recommend this place to everyone
Huge shout out to Kyra! She was very patient with me while I had a couple hick ups through the transaction and helped save me more money! All while having to run in the back a couple times. Shes a rockstar!
Yet again another horrible experience dealing with trulieve staff. I walked in to this location to pick up my ordered prescription and the cashier was very unprofessional to say the least. I tried to ask questions about my account and the reason Im unable to use my reward points. Her responses were very loud, condescending and Unprofessional to the point that "I had to" gather my belongings and leave. I called trulieves customer care line immediately after leaving to report the incident. Still needing my prescription I returned to this store and was met by a different employee that was much more professional than the last and agreed that the female employees interaction with me wasnt okay. I'm not sure why I'm being targeted with poor customer service but i would like for it to stop.
Amanda! she needs a big shout out! This locations Runs so smoothly, Employees are trained properly so the store can run at its top performance. Patience are in and out while still feeling informed and confident the medicine is going to help there individual needs but still meet their price range. If your somone who wants to avoid busy crowds and long wait times place your orders at Tampa fairgrounds. Thanks again fairgrounds team! ♡
Have always loved the vibe of the store and all the great employees that work there. Shout out to Stephanie, Amanda, and Monica for the great experience!
This locations is ALWAYS stocked and minimal wait times, i'm a busy guy and I value efficencyI have got to hand it to Monica up front, she always helps me find what I need and with a smile! Worth the trip 😁U rock
I have been going here for about 7plus years and won't go anywhere else, they are always nice, helpful, and clean and their refund/exchange policy is great if the product doesn't work for you ,just bring it in and exchange for something that will help.
This truelieve location got it right if the rest of the stores could clone the employees from the manager all the way to the security guard They would have a lot of happy customers. Everyone is friendly know you by name have a personality and I have never been at this location longer than 10 to 15 minutes. Everyone at this stores deserves recognition from their bosses and a raise.
Great staff.Tabatha was great. Warm personality insightful & willingness to help, Informative. Glad I was lucky enough to have her part of my experience
This is not my home store but they usually have a lot of deals and lots of grounds available. The staff is very nice. Sometimes, there are some interesting customers hanging around because it's next to the HardRock, but the staff always makes you feel safe. Regardless of the clientele, the staff are very efficient and knowledgeable.
Fairgrounds Trulieve Dispensary has an excellent staff. They are so friendly and supportive. I love having them close to my home and don't buy my cannabis products anywhere else.
Awesome team who are always fast, professional and friendly. This location always has a good selection and seldom has a wait. I even go past one closer to me due to the MUCH shorter wait times!
This location is the best trulieve in all of Florida. Every other location is slow and full of people with attitude problems but people like Claude, Amanda and Mando and plenty others are the only reason I even keep this stupid medicinal card. They make shopping a pleasure and if anyone says otherwise they need to buy stronger marijuana!
Fast and friendly! Can't beat that experience for a Friday!
Always a pleasant visit. In and out in 12 minutes for a pickup. Pleasant person at check in, pleasant and knowledgeable people in back. MY STORE!
This was a great place. The service was on point and I love how fast the service is.. no matter what time of day they were the friendliest people , this is why I stay using 1 company and so far have had the same amazing service no matter what location.
Loved this location. The staff here is super awesome and they welcome you as if you were family and known for years. I would highly recommend this location. The service is superb . The energy is always good . Thanks to all employees here at Trulieve Fairground location.
This location sucks. The hostess was rude as hell. She was barking at the woman before me and all i asked was how many are in front of me. 4 and all orders need to be filled my 9 and we have 2 cashiers... it's 8;30. I left. I've only filled at this location once and it took over and hour with only 2 people before me. I love trulieve but the majority of your stores lack employees that have customer service or want to work. I understand things need to be dispensed but 4 people in 30, I've been to brandon location with 1 worker dispense 10 in less than that and she is a Great employee. Be better hillsborough location.
My husband jamil goes there all the time,everyone has great customer service and they are all very helpful.I wish they weren’t so understaff,sometimes they have a lot of huge events going on and they only have 2 people on the register.they either need to hire more people or put more people on the shift.It was so wrong and horrible to see customers yell and be rude with the employees because they were taking so long when they could clearly see they are understaff.Please fix this asap other than that I will continue to come here as always
Tabitha and CJ have restored my faith in Trulieve. Absolutely fantastic customer service experience. Something most trulieves lack. Way to go guys, see y'all soon.
The store seemed empty. After seeing someone that put me on a list they disappeared for 20 minutes. The person appeared again asking I please be patient because there were only 2 people working in the entire store and again disappeared into the next room. I waited another 7 minutes before just giving up and leaving. This was my first and last experience of a Trulieve.
Best location by far! Friendly, welcoming and quick! But the guy forgot to give me my change, even though he asked me if I wanted my change any specific way… so I had to turn around. When I got there, I realized they were just calling people back and I was just sitting there loosing time I didn’t have. so I asked the girl in the front if I was going to have to wait for everyone to make their purchase. Her response was “they walked in before you did”.. at that point I realize I would not be coming back to ANY trulieve for a while. They’re the “cheaper option” - not the BETTER option! ***ADD ON*** Be careful for the guy with curly hair he always try’s to ignore giving you your change in hopes of getting a larger tip (keeping your change in his drawer as a tip instead of giving you change and allowing you to put it in your tip jar) He has done this to me 3 times and now I know it’s on purpose. Plus, why would they have tip Jars if they’re keeping some of their tips in the cash register… makes no sense. He attempted to keep $10 as a tip on a $20 order in HIS CASH REGISTER. SMH I bet he acts confused or “mistaken” with anyone he tries to pull this on…
I came in and young lady and Angla and she was very rude to me for no reason energy was just off. She seemed kinda almost snatched my I’d disrespectful when I went into the door to purchase my product. She just let the door shut behind her kind of felt like bad energy. I’m usually a regular still going to continue to be I did get help from a representative by the name of Clyde. That was really helpful and apologize. However, I just did not understand where the negativity came from with this young lady I don’t believe in the customer service industry even as a bartender you should let Customer Care know that even if you’re having a bad day
Always a fast, friendly and helpful experience. Monica really goes above and beyond to make sure the customer is happy. Highly recommend!
This location and Brandon locations are tops in Florida. Fast service by good employees. They are knowledgeable on the current sales and current inventory. They have plenty of parking and plenty of quality medicine too!
11/10 for the whole staff. They are great, and I mean everyone. Never had a bad experience.Everyone makes you feel comfortable and will explain anything you could ever need to know if you're inexperienced.Can't say enough good things.
Monica is such a sweetheart! She always gets me right! But the entire staff is always super helpful, whether it’s looking up terps or going through their inventory to find something I like. This is my favorite Trulieve spot in Tampa, since I’ve moved here I feel like I found “my store”… they’re stuck with me now!
Just arrived from North Jax. Placed my order last night to be ready for today. Excellent service from check-in and check out. Tabatha was very friendly and helpful. Nice clean store as well. First time in a Trulieve. I will most definitely have to visit one back home.
This location and Brandon locations are tops in Florida. Fast service by good employees. They are knowledgeable on the current sales and current inventory. They have plenty of parking and plenty of quality medicine too!
What can I say that hasn't been said a million times over... Not the greatest location but that's a minor gripe. The help is awesome. And the medicinal medication works wonders. Plenty to choose from and reasonable prices and even better deals. Just keep them peepers peeled.
As good as it gets! Plenty of product, parking, and seats to wait. Staff is friendly and knowledgeable. I am a loyal trulieve customer because they always have good products, lots of strains and many convenient locations. One flower had 29% thc
I love everyone at this location. They always make me feel welcomed and know what I like. In my opinion this is the best trulieve location!
Hands down, best Trulieve in the 813 area. They have the best product selection, the best staff, and awesome customer service.
This is the best trulieve there is in my opinion. Everyone there is extremely helpful and accommodating and truly care about the well being of the patients that come into their dispensary. Juan is absolutely amazing!I have come twice just to see him because of how incredibly knowledgeable, kind, caring and just an excellent human being he is. He was able to recommend some products to me that were a complete game changer for my health and they really helped with my pain and inflammation! I went back the very next day to see him again and get more he is an amazing employee and everyone in that store is absolutely incredible. For now on this is going to be my only truelieve and I live pretty far away but it's well worth the drive. Thank you Juan !
Great overall experience! After multiple visits I found a friendly knowledgeable staff with a sense of urgency. Great non sale price points on their concentrates, with an impressive variety! This team is doing it the way it’s supposed to be done!
My online order was ready in 15 minutesWent in sat not even 2 minutes, was in and out no problem 😊 Fastest ever experience at a Trulieve.. Maybe its this location?Also had a lot to choose from in Flower.
These guys are the best! Good folks! Great bud! Great service. Quick in and out! Give them a raise!
Clean and well stocked. The staff was inviting, knowledgeable, and polite. I will visit again!!
This is by far the BEST Trulieve I've been too. And I've tried a lot! The atmosphere is always positive and your staff is AMAZING!! I want to give shout outs but I can't remember everyone's name. They've all been so awesome! Customer Service is Key..
Very nice staff. Excellent selection. They work very hard. Today, 4/15, the computers were down and they were all working hard with a smile. Keep up the good work.
Such an amazing team and pleasant experience! Cannabis is my healing herb, highly recommend Trulieve.
Stephanie, Cierra, and Claude are the best ! Supper staff , always helpful and real .Their advice is 2nd. to none . I always look forward to seeing my favorite Bud tenders .
This is amazing store the employees are awesome no wait time and they always have what I need
Daniel and staff are great! Would highly recommend this location 👌
This location just opened and currently has the largest selection of flower around. Store location is kinda funky so take the Hillsborough exit from I4 or US301 for ease of entrance.
Fantastic Service! Juan was classy and professional, LaDaijah provided the friendliest, most knowledgeable and genuinely helpful service. Beautiful store. Keep up the great work! 😍
New pharmacy. Right by the casino. In and out very nice people.
This place is amazing and the staff is awesome! The staff is super smart when it comes to product and really knows what their doing.
This place is a hidden gem! Melanie Justin and Juan were so helpful an gave me a huge discount. They have what you're looking for... LoL
Fav location to go to now, the set up has great vibes. Also the staff are super friendly and have great customer service 💯
My name is jamil and I love going to this location for everything.I love how their customer service is and they defiantly have great suggestions every time I go.I just want to give a shout out to fouad,Angie,and tarina.thanks for being great employees.