Trulieve Dispensary in Wesley Chapel, FL

Trulieve Wesley Chapel Dispensary
4.1
Based on 740 reviews
Sarah J.
Sarah J.
1702750182
Why is truleive the ONLY dispensary that take more than 5 minutes on a pick up order? You order online to be quick, you walk in and your waiting for 30 minutes plus. I don't understand it, great products but not worth the wait unfortunately. Truleive has some real work to do as I hear nothing but complaints in the waiting area, but do they care enough to consider their consumers time?
Barrett P.
Barrett P.
1700245443
I used to shop trulieve exclusively. Now the wait is ridiculously long and they don’t honor their sale price by delaying order fulfillment. When you check in online it says 5 minutes… I waited over a half hour. Then after placing an order yesterday and it taking 4 hours to fill which was right before they close I wasn’t able to pick it up. Then when I show up they don’t honor the sale. This is a way to scam patients, bait and switch the price. It was 20 then when I get there they say it’s 40… double the cost. The corner drug dealer doesn’t pull this kind of scam. This is inexcusable. List a great price, delay order fulfillments then don’t honor the sale price due to their inability to serve their patients.
jerri P.
jerri P.
1696720774
Although I still go to Trulieve because it's near my home, I have been going to another dispensary most of the time. I hate that they let you know when your order is ready, then you get there and have to wait 30 to 45 minutes. They don't seem to have enough employees and it's a huge pain. The other dispensary lets you know when your order is ready and you can pick it up when you arrive.
mario B.
mario B.
1694783648
Use Curaleaf instead. The wait times here are ridiculous. Literally sit in the lobby for 25 minutes waiting to be seen, while employees are in back relaxing.Other dispensaries allow you to immediately be served upon walking in. No waiting and sitting in a lobby like a doctor’s office
Angelica F.
Angelica F.
1691912361
Very clean, employees are knowledgeable..I liked the experience
Nicolette B.
Nicolette B.
1690996436
The associates here are extremely knowledgeable. They always take time to help me address my ever changing health concerns. I prefer going in person to get all the great deals as well as outstanding customer service.
Nate H.
Nate H.
1690479868
Corporate greed is ruining Trulieve. I’ve come in an hour prior to closing and been told I couldn’t be dispensed because they’re under staffed. The employees themselves are always super friendly and helpful but the higher ups are apparently cutting their hours and not staffing the stores. I called the corporate number to complain and the person I spoke with told me “it’s hard to hire good people”. She told I’d get a call back from a supervisor, but I never did.
Dawn 2 E.
Dawn 2 E.
1690403534
Although there was a line because of the sale, everything went smoothly and I only waited for approximately 20 minutes. Excellent service, but they're short staffed and can use a bit of help.
I normally go to MUV for my purchases but found this place was close by. The location of the building is on the end which makes the parking challenging as there is only one way out. I placed my order online, come in and provided my name. The attendant in the front seemed overwhelmed there were people waiting seemingly forever. The place smelled like a portable toilet. I waited for 30-45 minutes for my name to be called to go and sit for another 10 minutes. There was a child around the age of 9-10 that was allowed in the back which I thought was odd. I was not comfortable once I saw that so I grabbed my stuff and left. I feel like this isn’t the representation of all Trulieve locations but this one I will not go again..
Verlorenes E.
Verlorenes E.
1688145684
Consistently long waits. 15 min wait time always ends up being 30 min to an hour.
eddie A.
eddie A.
1684969187
Wow that was a pleasant experience reception was awesome. Check me in created my profile, bada bing- bada boom, In-N-Out, Amber was great polite, professional, informative. She made sure I took advantage of all the sales , promotions, and discounts. Perfect execution. Thank you
Melody G.
Melody G.
1682896463
The place was clean and smelted clean as well. The front desk was friendly and. Welcoming. Alex was an excellent budtender. He answered all my questions and helped me understand the system. I'll be coming back from the neighboring town instead of the one in town.
Nan T.
Nan T.
1682102121
This has to be the worst location...why I rarely ever come here and won't ever again. Had been many months since I last filled an order at this location, decided to give it another go for 420, placed my order early morning, requested a text when ready but since I NEVER get a text when my order is ready I went in late afternoon....the place was shoulder to shoulder with people. I was told the wait was over an hour and that would be IF my order was ready and they hadn't even looked at filling my order yet. They told me they would honor my order, fill it and that I can pick it up today (next day) before closing....today is 4/21 and I haven't heard from them, I called and went on their website for the chat. My order isn't filled yet and it's 3pm. I have been there, on a non-holiday, sale day, and they are the slowest dispensary to deal with or get anything from. Avoid this location!
Andrea H.
Andrea H.
1682032315
I understand 420 is busy. I feel like the least the store could do not to make the waiting lobby a living hell would be at least to keep the music volume down to a comfortable level.As an autistic person coming to get my medicine, it feels like I'm entering a bar.I don't care for being professional, but the loud club music is just rude and inconsiderate. I usually wear noise canceling headphones, but I'm waiting for my name to be called, so I can't use them.
chepo C.
chepo C.
1678293837
Wesley Chapel Trulieve Dispensary.., I Submit an order since Monday around noon , is Wednesday no call or text, I stop by on Tuesday on my lunch break, just to verify if it was a problem with my order, front desk lady check and it was no problem, she told me the system was poorly working, to expect a text this evening . Wow is Wednesday noon and I’m here again and no order is ready of course.. that’s the reason of 1 star. the lady gives me an attitude because I told her what she told the day before..
John H.
John H.
1677980882
This place just so slow. I order at least a day in advance and in both cases spend more time at store as they just don't fill the order. People are nice enough butthe systems they use are not good.. good to see other places opening near by so we have options. Just going to start using other places. I just don't want to spend 45 minutes everytime o come to the place.
Kat A.
Kat A.
1672846474
Busy location, long wait times unless you do express pick up online or go midday during the week. Even then, it’s still long most days. Also, never pay with a card at this particular store. It’s temping - but just use cash. They charge you a fee just to use your card, and then a second “refundable” fee which they say they will give you in the form of $3 cash back (they run it as an ATM transaction). They almost never give you that cash back. I’ve come home so many times just to realize that change is never given to me or in the bag. Can’t even imagine how much they have kept over the last year, lol. But I’m pretty sure it’s just a tactic to keep tips, because it happens to me basically every time I go there. So that’s kind of a sham. But it’s a mediocre store and I’ll continue to go here until there’s a closer alternative. The variety of products is good, so there’s that. They do always have shake/ground, unlike a lot of locations, and some pretty good deals. Just lackluster wait times and a poorly trained staff.
Trev
Trev
1672622898
Honestly not my favorite dispensary prices too high but there product does last longer ONLY the vapes i feel like. I don't go as much but when I did there selection of co contracted was next to nothing. But got this tripod and cartridge for $65 plus I dound a dull one so the pen was needed anyway. Overall. Ok I guess.
John S.
John S.
1669217388
Went there for some amazing deals I saw, was there as soon as they opened, and they said the system was down statewide, not a big deal tech errors are common so I was put on a waiting list and patiently waited. When I got the alert they were ready they literally did not have my first 5 options(all the good ones that were on sale) , budtender said they just “sold out”. Was very short and seemed to have an annoyed attitude while i looked through the other options. This dispensary was awesome the first few times but after today im giving up on it. Tried to be optimistic but every single time I go they NEVER have the options I want and are advertised online. If you don’t care what you get it might work for you but if your the type who likes to plan ahead and know what there getting , avoid this dispensary.
Chris C.
Chris C.
1665418565
I just got my mm card and went there for the first time as a patient. Everything was fantastic! Very friendly and helpful staff, and believe me...I had a lot of questions! The gentleman behind the counter that helped me was very understanding, as well as patient and informative. I'd recommend this place to anyone!!! Thanks Trulieve!!! You Rock!!!
Nicholas B.
Nicholas B.
1665080024
Bud is good and staff is friendly, but keep ordering online and getting a call a couple hours later saying they are out of stock on what I ordered. It's super annoying because you often miss out on other stuff.Edit: has happened the last two times I have ordered since the review. Moving it down to 1 star, as I can't reliably shop here.
Faith R.
Faith R.
1664659150
I went there for the first time. Every one was very friendly and nice. I think I worked with Jp and his friend nico was very nice also. I can be getting both these name incorrect but it seemed like the workers were best friends. It was nice. Another customer even jumped into say that JP is the main guy she goes to for help usually. Can’t wait to go back for my next visit.
Courtney M.
Courtney M.
1664492603
Had the most terrible experience with this shop. I went there this morning at around 12:45pm to pick up an order I made online to be told it was a 45 minute wait. So I had unfortunately had to leave due to having to go to work. I went back around 5:30pm with my husband this time again to say I was there to pick up the same order. The gentleman at the front desk at first seamed nice told us it would be about an hour. My husband had to go to the car with our newborn. The man at the front desk treated me completely different after my husband left. I told him unfortunately I can't wait an hour due to the fact I have my newborn. The man at the front desk got frustrated and said "well now I have to expedite the order". Stormed into the other room with the manager in there and had told the manager he told me it wouldnt be a long wrote even though he never did. I DO NOT RECOMMEND COMING HERE. There customer service is awful.
Danny L.
Danny L.
1664302517
Their website said they'd be open to 3:00 today, I plan my whole day of getting a couple more hurricane supplies based off of that. They would not let anyone in past two. Highly disappointed.
Aquel S.
Aquel S.
1658271694
JP is the coolest dude I’ve worked with. He’s super chill and very knowledgeable on all things I needed. Definitely the best spot in town!
Lavender L.
Lavender L.
1656511819
WC Trulieve always has my order prompt and ready when I come to pick them up. They are BY FAR the quickest and fulfilling and their staff is SO NICE!! I live in Tampa but drive here weekly because its the best location!
Brian S.
Brian S.
1655471807
Finally found the one! After 3 yrs of being a medical marijuana patient, Trulieve has been my go to store for all my QUALITY concentrate and flower. I have purchased wax, crumble, shatter, live resin, and other types of concentrates from other local dispensaries and Trulieve is by far the BEST quality. The prices are good usually and there is usually a discount going on that will benefit my smoking and cash flow. Truly. Trulieve is the best. Don't waste your time anywhere else.
Alanna S.
Alanna S.
1650923864
Karen, Kathryn, and the rest of the Wesley Chapel Trulieve team are so nice and welcoming! They are super helpful and answer any & all questions. I always love coming to this location.
tony T.
tony T.
1650543917
Always a great experience. They never fail to meet expectations, always get the order right, have a large in stock selection of everything. I'm retired and thinking about working there part time if they'll have me. The personnel seems very friendly.
N B.
N B.
1650369012
Love, LOVE, LOVE this location. Thank you SOOO much for arriving in Wesley Chapel. Very knowledgeable, kind, respectful employees and the manager is pretty amazing as well. Have a problem with a product? Let them know and they've got many alternatives to assisting you with exchanges or returns. Watch for their great sales as well. Sign up for their text messaging and never miss one again.
rocky M.
rocky M.
1650037746
Customer service sucks. Front desk lady has a horrible attitude. Her laziness caused everyone to sit in waiting area for more than an hour. I placed an online order at 11am its now 730pm and they still don't have order ready. On top of that they sold out of things I ordered do to lazy front desk girl I was not notified. I warn all coming here this place sucks.Received a call back next day asking if I wanted half of the order. After explaining what happened the day before, and that I don't care to shop at this location anymore, the employee simply stated "oh well" and hung up.I have a problem with this location and it's employees. But now I have a problem with the whole brand. Trulieve truly could care less about me. They have people waiting to go in, but that will all end with that kind of customer service.There are plenty of dispensaries around town who are simply nicer better working employees. Trulieve should be ashamed of these employees and what a bad mark it makes on the brand.
B V.
B V.
1648328734
Highly recommend! I went in for first time today and was a bit nervous. However their team member Danny at the Wesley Chapel location made the experience pleasant and smooth. He was professional, pleasant and extremely knowledgeable on all the products. He was very patient and made sure to address all my questions and concerns. Thank you. You’ve gained a customer for life.
Courtney
Courtney
1648086153
The in store experience was very poor. I felt rushed and my consultant at the time (Bryan) did not inform me about any of my products and was trying to rush me out instead of putting in any effort to provide the bare MINIMUM of customer service. The only good thing I can say about the place is that it was clean and the receptionist at the front was very polite.**EDIT: if you're looking for a great store with consultants who show a lot of care to their patients, I would definitely recommend the Citrus Park location. Although the Wesley Chapel location is 10 minutes away from me in comparison to the half hour drive to Citrus, their customer service is unbeatable and 100% worth the drive.
Courtney
Courtney
1645580591
The in store experience was very poor. I felt rushed and my consultant at the time (Bryan) did not inform me about any of my products and was trying to rush me out instead of putting in any effort to provide the bare MINIMUM of customer service. The only good thing I can say about the place is that it was clean and the receptionist at the front was very polite.
Jasmine M.
Jasmine M.
1645558516
Today I was blown away by the awesome service and professional knowledge Karen showed me. She was very quick in dispensing my large order while simultaneously holding a pleasant conversation. Karen also was able to help me meet my needs with new and different products to replace what was out of stock, so far everything she suggested has been top-notch! Anyone who has the pleasure of being helped by Karen is lucky and I hope I can shop with her again! - Thank you Karen!
Regina Tate M.
Regina Tate M.
1645079698
I love Trulieve. I've tried other dispensaries and the consistency isn't there. I like being able to purchase my favorite products consistently. Other dispensaries you purchase something you really like and on a return purchase they have less quality products and no consistency.
Simple to get what you want and need for your mmj needs. The staff was upbeat and informative, also the best prices quality is Great for the products they have. 🌞🎶
jujuan P.
jujuan P.
1640190420
Love the staff here, they are amazing and get you in and out while making you feel welcomed. Love coming here. Never waited more than 10 minutes even on the most busiest if days. Thanks to the staff and they're hard work.
PonyBoy
PonyBoy
1639509584
This place is absolutely fantastic. There's no way I will go to another dispensary. Their online chat help is quick and efficient and they have all information I needed. They often have great promotions. You get a discount if you're a veteran or if you're on snap, you earn points for discounts. They are very knowledgeable and all the different strains and products. They're all so fun and polite and lively. I go there about every 10 days and I always have an awesome lovely experience. I was even joking with them about how much store discount I get if I get a Trulieve tattoo. I also got this cool beanie there today as a reward.
Brad D
Brad D
1639477529
Goodness. This places is HORRIBLE. This "dispensary" operates more like a trap house and I would know. From management to bud tenders, this location is slowly becoming like every other Trulieve. GARBAGE. If you read these Trulieve, please get rid of the staff. The supply is never correct and the staff never knows what they have in stock and really don't care. Time for me to move on to your competitors, and I suggest every other Florida patient follows me.Tried again. "general" manager and assistant manager are terrible for business and for all around experience. This store needs new management and it will happen because these people will get fired as sales struggle and staff continues to leave. Take the hint and get rid of these clowns.
Jimi R.
Jimi R.
1639067699
Employees rock. Always polite and helpful. Great selection of products. Nikki today was on fire. Helping out and fixing my order. I can't thank her or the staff enough.
Russell H
Russell H
1638990868
Decent in-store experience, not great. I respect and appreciate their masking requirements. But customer support via phone is combative. Too many great alternatives (MUV) to deal with that. Their phone system announces about six times in 2 minutes that the calls are recorded for quality assurance. I sure hope they listen to the calls and don’t just record them. They will learn more about their full customer experience.
Saadia L.
Saadia L.
1638746696
great knowledgeable staff. Sometimes you have to wait for a bit but so many professionals. I recommend this place
Dr Bryan C.
Dr Bryan C.
1637452046
Wesley chapel usually always delivers the goods .. always friendly and pretty quick to get in and out and most occasions. Haven't had a experience that has been noteworthily negative.... So there's always that.. 8-10 would bang
Jakulon
Jakulon
1636241250
This place is excellent. I've had nothing but great service. Fast, clean, professional and friendly. All around on point.
nidta M.
nidta M.
1636065050
All the associates here are amazing and shout out to Nikki who always go above and beyond to assist me. I appreciate all that you all do especially during a time where kindness is needed. Thank you
Melanie C.
Melanie C.
1635614170
From the time you walk in until you leave the staff is awesome. Chris took care of me and was very patient, helpful, and kind. He went out of his way to make sure I was taken care of. I highly recommend Chris!!
lindsey D.
lindsey D.
1634749706
Trulieve Wesley Chapel is my favorite location! Management and employees are friendly as well as accommodating. Always a great experience, highly recommend this dispensary👍
kerrick M.
kerrick M.
1634678277
Another positive experience with Trulieve today. The place was packed and they amazed me how quickly they took care of my order. You guys rock!!!
Big O.
Big O.
1634310949
In the beginning staff was always nice and friendly. Now they treat you like a number and no longer knowledgeable about the products, only giving vague answers. Management plays by their own rules, ignores corporate decisions and tries to remove any discounts given by corporate or customers service. They also mock patients requesting to use the compassionate care discount laughing its only a dollar. Very sad trulieve corporate decisions are not respected and the management here yell at and mock patients suffering from PTSD and anxiety. I can only pray corporate headquarters takes a good look at the actions the managers here are doing. Some one at this store canceled an order I placed then tampered with my account and place an order without my consent. How are the staff allowed to place orders on my account without my permission? The mangers from corporate and customers service have been great and have handled themselves professionally with the exception of Carla. Tampa stores have always been a pleasure to visit. Wesley Chapel needs help.
Sarah M.
Sarah M.
1633937694
This place is mask obsessed! Take your business elsewhere. There are other dispensaries that do not push their mask agenda on you.The girl at the counter wanted to give me an attitude and tell me she wouldn’t fill my prescription unless I wore a mask. So I told her I’d take my money elsewhere, she proceeded to tell me no place would let me in without one. She was wrong! They absolutely did and it was a much better dispensary!Medically I can not wear a mask (but of course they don’t care) Masks do not work and of course they do not care about the science on that either. They lost this customer, but I ended up finding much better place.
Jp S.
Jp S.
1632003377
Paula is the most amazing Trulieve Hostess ever, she is very professional and knowledgeable in her field Medical Marijuana Treatment , she has never given me bad advice in which flower would be best for my needs. Pala is very polite, courteous and willing to listen and all around their is just a good vibe about her and I personally look forward to getting her as my Trulieve Hostess every time I come in to shop for my medical needs.Thank you Trulieve for the wonderful productsJohn S.
Sam F
Sam F
1631392449
Helped me pick out what would be best for pain and insomnia. Joy was very kind and helpful! Can't wait to go back.
Olivia S.
Olivia S.
1629568016
My first visit was smooth and informative thanks to JP. He was patient and extremely knowledgeable about the product. He took the time to explain the different types of product available and helped me understand how they would make me feel, and he was right. I loved everything I purchased!
Heather W.
Heather W.
1629501787
Yesterday I got a text saying that the 40%off sale started early. It did not. I had Matthew helping me and he helped me get a bag ready for pickup the next day. I wish I would have come earlier because the wait is insane. What can you expect with this sale! I love my truly eve.
KiNGBOSS L.
KiNGBOSS L.
1628651438
Great customer service — always have pleasant experience, staff is very kind and friendly. The guy here named JP was very reasonable and helpful I amthankful. #TruLiever
Jennifer A.
Jennifer A.
1628606578
To me, kind of like the Wal-Mart of dispensaries.Their product gets bought up quickly and I struggle to get the product I am looking for due to stocking issues. Tends to be busy at all times I have gone. Yet out of convenience I continue to go because it the the closest one in the area. Staff IS kind, funny, knowledgeable of the product as well. I have always had a good customer experience here.
Bakeer C.
Bakeer C.
1628286319
This is the best location I've been to in Florida. The staff is amazing! Super friendly and helpful and they always call me if something I order is not available, which saves me a trip. A++...thanks guys for always taking good care of me.
Alec V.
Alec V.
1627512952
Great customer service - they are incredibly friendly! And they are so quick! You’ll be in and out in less than 5 minutes! BEST STORE IN TAMPA!!
Crystal R.
Crystal R.
1625933436
Updated July 10, 2021. I usually love this location because of the proximity to my house and the knowledge based bud tenders that care about the patients. I’ve been coming to this location for about a year. My last 3 visits in the last 3 months have been 2 stars at best. The new bud tenders that I’ve experienced have been short and curt. I seem to ALWAYS have to remind them to apply my discount. Why even offer a discount if you’re going to be rude to those that actually get it. This reason alone is why I haven’t tipped in the last 3 visits and I’m a $20 or more tipper. The customer service is LACKING and I’m degreed in customer service. Someone needs to organize a training because this new representation isn’t it!I am a Truliever! I am an advocate for holistic living. Every time I come into this location I'm reminded why I chose this lifestyle. The convenience of having a super close dispensary is bar none. I leave here happy, EVERY TIME, and I regularly invite my friends and family that are card holders to frequent this location. All my bud tenders that I've had here take great care of me, are super knowledgeable and give wonderful ⭐⭐⭐⭐⭐customer service. Hands down the BEST Trulieve in the area.🙌🏾
John D H.
John D H.
1624139025
Polite and professional. Very helpful staff, and very reasonable pricing. Was impressed with the service and the dispensary
Josh420 B.
Josh420 B.
1623274184
They never have anything as soon as they get new products it's gone immediately so there's no point in wasting your time driving all the way out there for nothing. Do better trulieve.Update.This business is just awful good luck you're better off buying it illegally from some guy down the street.
Nacho Cheese (.
Nacho Cheese (.
1622914233
This location always has great service and Paula is a perfect example of that. I came in with a vague idea of what I was looking for but wasn't sure. She somehow read my mind and came back with not only a great recommendation for what I wanted but a great substitute for something asked for that was out of stock. Thanks for helping make my experience quick and easy.
M
M
1620224633
Very professional. It was busy when we went, I think there was 12 people ahead of me and I was in and out within 20 minutes! They are also very knowledgeable about the products. We're able to recommend something to help with pain. Will definitely be making this my trulieve store!💚
Nicky P.
Nicky P.
1619011747
Michael never ceases to amaze me!! The staff is always upbeat kind & professional! I am lucky to always find the products I want here!! It’s the awesome staff though that keeps me coming back!! Jill, Rachel Michael & even the security guards are what Trulieve the best spot to shop!!!
Nicky P.
Nicky P.
1618827104
Michael never ceases to amaze me!! The staff is always upbeat kind & professional! I am lucky to always find the products I want here!! It’s the awesome staff though that keeps me coming back!! Jill, Rachel Michael & even the security guards are what Trulieve the best spot to shop!!!
Jennifer E.
Jennifer E.
1618065756
Very helpful. It's great that I can order via website and they have it ready for me. I don't think I have ever had to wait longer than 2 minutes, as well as walking in.
Virginia M.
Virginia M.
1616893250
I visit this location most frequently, and for good reason. They move patients in and out in efficiently, everyone is super friendly, and they really know their products, Bradley and Karen have been absolutely OUTSTANDING every time I get them as a consultant. Always willing to go above and beyond, and they even remember me by name. I truly feel welcomed and valued as a customer here.
Carey A.
Carey A.
1616614619
My first visit was absolutely FANTASTIC! Customer service was amazing! I’m kind of new to the flower world and Paula helped me and answered all of my questions, even the silly ones. I’ll most definitely be back as a loyal customer! ❤️
Big O.
Big O.
1615999975
Always nice and friendly. Any mistakes are always corrected. By far the best dispensary around. I have 2 other dispensary 5 miles from home but will travel the extra 20 mile for trulieve.
Justin A.
Justin A.
1614008498
This is the only location and dispensary i go to.Each week the menu changes, and the variety of product is unlike anywhere else.Sure it may be pricey- but the quality of the product speaks for itself .Order online and find the best deals on mini trees for only $27!Carts and pods are on sale a lot tooYou don’t have to break the bank to get the best deals and best product !The staff is friendly and helpful.Always willing to put in the extra work to inform you on your medication, and to help you find the best deals. 6/5 stars.The atmosphere is clean and the workers are amazing too
Elizabeth B is a new employee but has a vast knowledge of the products and was an absolute delight. She was stellar to speak with while guiding me to the products that ease my ailments, I really appreciated her sweet and professional demeanor and I hope to see her every time I pick up my medicine. Trulieve always seems to put finding the correct product and making sure I'm happy with the product even after the sale over just pushing product and making money. The ONLY dispensary I will go to and now I have a favorite employee ! Thanks Elizabeth!
Kevin W.
Kevin W.
1613061913
Awesome people 🤠 I have been a patient with Trulieve for about 6 years Saved thousands of dollars.No high cost prescription for my fourth class brain 🧠 injury 🩸
Slanted S.
Slanted S.
1612974953
The people are friendly. The store clean and secure. My complaint is the online ordering. I ordered this morning after waiting a week for ground. Got what was in stock. After I get a message its ready theres new stock that I'd prefer. Once it gets more mainstream I guess it'll improve, for now it's hit and mis
Always on point and they are pleasant to deal with. Everyone is in a happy mood here, I think it is something in the air! 🤣🤣🤣😮😑😤🥱
Matthew L.
Matthew L.
1612534193
Been here since day 1. New management is doing so well and love all the new ladies! Go Wesley chapel MATTHEW L! ;))))
melissa B.
melissa B.
1612060888
Excellent customer service, very helpful and informed. Always love coming here to shop for my medical marijuana needs.
jose farias (.
jose farias (.
1611693873
Everyone was very nice and knowledgeable and everything didn't take long at all definitely will be going back
Stavo B.
Stavo B.
1611240788
Friendly service, and good attitudes.. my only complaint is that their flowers are really dried out.. almost seems old and stale.. we shouldn't be paying top dollar for left over stale flowers.. Just an honest opinion.. 3 stars 🌟
Frank D.
Frank D.
1610156184
First time at this location very knowledgeable customer service oriented staff definitely will be using this location going forward
Lindsay G
Lindsay G
1609462946
i always have a wonderful experience when i come in! Matt is always very helpful and helps me with my purchases! he’s a great employee, hire more like him!
Amanda W.
Amanda W.
1608317695
Very poor customer service. Too big for their own good. They can not handle the anount of customers they have. 3 hour in store waits. 2 day wait on online orders. Ridiculous!
Ryan M.
Ryan M.
1608222509
Products are good, but the wait is unbelievably long any time I try to go in the store, so I recently tried to order online. I placed an online order on Black Friday to pick up in the store. I got a confirmation email saying they were reviewing my order and would email me when it was ready. It’s now been 3 weeks, with no email. I tried to call Trulieve Wesley Chapel, but you can’t get the store, it sends you to the call line for all of Trulieve. Twice now, I’ve selected to see the status of my order, and both times it told me a 9 minute wait, and both times I waited on hold for over 40 minutes. The first time I hung up because I was on hold so long that I had to switch over to a doctors appointment, and this time I am still on hold while I write this review. This is the worst customer service I’ve ever seen. If I finish this review before the line picks up, I’m switching to Liberty Health. Same quality, and flower there is significantly better priced.
Derk S.
Derk S.
1606934330
They rarely have what you want and order. They bait you in by filling one item in your order wasting your time so you by the product they can't move as a "suggestion". If they had any care of customers time they would let you know before you come in. Instead they push the unwanted product on the people they trick online to think they will receive what they ordered. Then they are "offended" when you expectedly get upset. Too many other better options around to wait for them to lean how to do the job correctly.
Chrissy H.
Chrissy H.
1604427729
Ethan and Sarah are always very helpful.Also, I went on election day very anxious. They had a great sale and were as always a very welcoming friendly staff.
J M.
J M.
1602717781
Great first time there & the customer service was exceptional. Got 15% off & look forward to my next purchase. In which I'll receive 75% off of $150. Thanks again for the awesome service! If it's your first time to a dispensary, this is the place that will walk you through step by step. Made me very comfortable which I was very appreciative of.
Jeremy M.
Jeremy M.
1601940986
Love this place ❤️ their staff is very educated and in my opinion have plenty of product when I go there
Selina
Selina
1601559928
Terrible customer service. I used to love coming here but the last time I was in they treated me like a criminal because I wasn’t aware my MG hadn’t reset. Haven’t gone back since. Other dispensaries in the area treat their customers with a little more respect. Also don’t bother with online ordering. Everything will be in stock on the website but when they actually fill your order, everything will be out of stock. Literally no point in using the order ahead if they don’t fill it in a timely manner leaving you without your medication you requested.
Fred F.
Fred F.
1600835358
Very friendly kind people, well knowledged quality customer service. Pleasant place to go with a quality selection and I look forward to visiting again. Thanks much!
Fred F.
Fred F.
1600798698
Very friendly kind people, well knowledged quality customer service. Pleasant place to go with a quality selection and I look forward to visiting again. Thanks much!
Nicole O.
Nicole O.
1600380422
Great variety! Fast service!
Ashley P.
Ashley P.
1600321965
Love this!
D H
D H
1600117723
This location is easy to access and park. It's well-organized, staff is friendly and accommodating, and I generally have a minimal wait. They seem to stay reasonably well-stocked though I usually order online. I hope they are taking good care of their employees.
Robina M.
Robina M.
1599864772
They are so quick and efficient!
Bebe B.
Bebe B.
1599699563
The employees were very kind and friendly. This was very new for me. Everyone there was very patient, very friendly and very helpful. I would recommend them to everyone looking for a dispensory
Denise T.
Denise T.
1599520416
Always have what I want. Very nice employees.
Shawn D.
Shawn D.
1598821245
I stopped in at opening time but the registry system was down. It wasn't their fault but I was still given a 10% discount for having to wait. Friendly staff, and Trulieve products are the better of the three dispensaries I've tried. Definitely a place to check out.
Rooster G.
Rooster G.
1596973970
I am satisfied with the products but only when they have them in stock which is rare. The online ordering has been a joke because the app constantly freezes and when there is a problem it is impossible to get in touch with someone in a timely manner because the chat feature doesn't work and that leaves calling Trulieve which can take an hour before you finally get through to someone.
Anthony G.
Anthony G.
1596583754
Great environment and very knowledgeable staff. I’ve been in a few times now and all the staff are very helpful and are willing to take the time to walk you through your options of medications. Can’t recommend them enough! Tony and D’Ahvee were especially on point and made the experience a pleasant one.
Lori S.
Lori S.
1596462410
Super clean. Friendly, knowledgeable staff. Nicely set up.
Jay K.
Jay K.
1596285332
Good trulieve. Good people. Good product. Sales. Loyalty programs. Discounts for ssdi.
minna C.
minna C.
1595892719
Love the new ground flower strain!
David M.
David M.
1594902334
The BEST place to get medicine from medical marijuana consultants.Sound WAY better than buying weed from my dealer. They got discounts , deals and sales on monday too
Dkettle90
Dkettle90
1594368921
By far the nicest of their tampa area locations. Only reason I'm giving it a 4 and not a 5 is because my first time purchasing from them the weights of what I got were not correct. Other then that, great products and decently stocked. Order online and pick it up is a better to get things done
Krystina R.
Krystina R.
1594215352
Staff is friendly and helpful. They don't rush you through even if you're just doing an online order pickup. Product selection is good and I never leave disappointed.
Alexis M.
Alexis M.
1593787425
It's fine in an emergency but they take their time at every location I've ever visited, lol!
VL D.
VL D.
1592237925
It was my first time going to a dispensary today and I have to say this was a great experience. Very professional atmosphere. Everyone was extremely helpful, friendly, and prompt. Exceptionally high quality medicine. Thank you Trulieve Wesley Chapel!
dylan B.
dylan B.
1591998592
Very friendly kind people, well knowledged quality customer service. Pleasant place to go with a quality selection and I look forward to visiting again. Thanks much!
Roxanne S.
Roxanne S.
1591996362
We both had a very positive experienceat the Trulieve store in Wesley Chapel. Melissa(I believe) took all the time we needed and answered every question and made suggestions. She was extremely helpful we cannot express how positive our visit was.
Reno R.
Reno R.
1591574971
Staff is well informed and helpful as well as professionals. Discreetly calls next person. Ask any medical marijuana questions you want, they will have an answer for you.
Kavion R.
Kavion R.
1590712489
Awesome products, awesome customer service. Not happy with what you got? They exchange. Great people working here, great atmosphere. Today, I got Member Berry flower and it's great.
Baywindafire .
Baywindafire .
1589633780
Trulieve has been wonderful all around. I thought I new about medical cannabis being I've loved it for 20 years. But thanks to the knowledgable people at Trulieve I'm able to get the correct medicine I need.
dylan B.
dylan B.
1589171798
Very friendly kind people, well knowledged quality customer service. Pleasant place to go with a quality selection and I look forward to visiting again. Thanks much!
Cannabis I.
Cannabis I.
1585334947
I’ve been to all the dispensary’s in the Tampa area. By far trulieve was the best. Customer service was amazing. The lady took time to explain all the products I was interested in. All the flower I’ve bought has been good. The only complaint I have is with the White Buffalo, the buds were really small for being top shelf flower. I recommend their online ordering system. It’s was quick and easy. Also the only dispensary that was not completely out of stock. You can see my review on YouTube check out Cannabis Inspector .
Carla A.
Carla A.
1584659819
Always friendly staff. In stock is usually fine. Today was crazy due to CVirus. They are asking patients to stand outside to wait. Don't blame them. Better luck getting delivered most likely. We shall see since I couldn't wait the hour plus it was going to be. Still carried on with a smile though!
stephanie K.
stephanie K.
1584020752
Everyone is so nice... never had a problem here.. Always fast with online orders always warming so let me know what's in stock if I want to add something supplies water for they guess and the lobby even when I had to bring my daughter there cause I couldn't find a babysitter complete they were completely understandable when she took off and ran behind the counter this will be my New store to go to
Allison M.
Allison M.
1582400977
John R. is the picture of professionalism and kindness. I've been helped by him twice, and he's always greeted me with a smile and made me feel very welcome. The facility is very clean and calm, it's never been very busy when I've gone. The products I need are always in stock, and on the couple of occasions where it wasn't, the staff member has been able to recommend a suitable replacement. Kudos to John, the manager, and the whole staff for being so polite and professional, and providing an easy and stress-free experience. I've tried other dispensaries, but nowhere else comes close to the experience and product quality that I get from Trulieve.
c C.
c C.
1579895611
Location is very safe and easy to get 2. They where very friendly. I've been to all the rest of them in Tampa St Pete Clearwater but I felt very safe especially with the guard standing out front. you don't have to worry about nobody walking up to you.
K D
K D
1577558258
Love, LOVE, LOVE this location. Thank you SOOO much for arriving in Wesley Chapel. Very knowledgeable, kind, respectful employees and the manager is pretty amazing as well. Have a problem with a product? Let them know and they've got many alternatives to assisting you with exchanges or returns.
Next Reviews
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27437 Wesley Chapel Blvd
Wesley Chapel, FL 33544

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    Payment Methods:

    Cash Only
    ATM Available On Site

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    Trulieve Deals and Discounts

    Everyday Discounts

    1st Order

    60% OFF

    2nd Order

    50% OFF

    3rd Order

    40% OFF

    Veterans Discount

    20% OFF

    Seniors 55+ Discount

    10% OFF

    Industry Discount

    20% OFF

    Pediatric Discount

    20% OFF

    SNAP Discount

    10% OFF

    Birthday Discount

    25% OFF

    Refer a Friend

    50% OFF For You & Your Friend

    ABOUT THIS DISPENSARY

    Trulieve, located at 27437 Wesley Chapel Blvd in Wesley Chapel, is open to serve the cannabis community of almost a million active medical marijuana card holders in Florida.

    Medical: Yes

    Recreational: No

    Delivery: Yes

    Delivery Fee: $15 delivery fee.

    Before this dispensary could open, it was licensed by the Office of Medical Marijuana Use (OMMU). In the state of Florida, dispensaries are officially referred to as medical marijuana treatment centers (MMTCs).

    Trulieve is vertically integrated, as are the rest of the MMTC’s. Being vertically integrated means they oversee the entire process from seed to sale. Trulieve grows their own cannabis plants from seed or cuttings, harvests, processes into a variety of products, packages and distributes within their own network.

    Product types and availability can vary from store menu to store menu, depending on demand. If Trulieve in Wesley Chapel does not have what you are looking for, there is no legal obligation to stick to a single brand. Your medical marijuana card is universally accepted at any dispensary in Florida.

    Purchasing Marijuana Products at Trulieve

    During your first visit, you’ll be required to complete intake forms. This lets the dispensary staff confirm your patient status and see what you were allotted by your medical marijuana doctor.

    Upon arrival at this dispensary, you’ll enter a designated waiting area before going into the retail area with staff. The dispensary staff work with you to explain all of the cannabis products available. Budtenders will make recommendations that are based on your doctor’s recommendation.

    Preparation Helps: See what’s available ahead of time. If Trulieve in Wesley Chapel online menu is available on our site, this is the best way to see the different product options before visiting the dispensary. If enabled, after finding the right products you desire, reserve your order on our e-commerce platform.

    Various delivery methods of the different cannabinoids have been approved by the DOH, including edibles, inhalation, oral, sublingual, topical, traditional flower and even suppositories. If you have an active medical card, you can pick from a wide array of cannabis products. There is no obligation to buy your entire milligram limit at once; instead, you can purchase less if you so desire and then buy more during another visit or at another dispensary. It’s important to find what works for you.

    Low tetrahydrocannabinol (THC) cannabis with higher CBD products are available to patients as well who prefer the non-euphoric effect.

    Contact the dispensary if you encounter product-related issues or problems. Trulieve has a policy & procedure for this.

    Please enjoy the menu products from this dispensary responsibly!

    To stay up to date, sign up to our newsletter below to receive our MMJ Updates as well as discounts & specials as they arrive.

    What People Are Saying

    Trulieve Wesley Chapel Dispensary
    4.1
    Based on 740 reviews
    Sarah J.
    Sarah J.
    1702750182
    Why is truleive the ONLY dispensary that take more than 5 minutes on a pick up order? You order online to be quick, you walk in and your waiting for 30 minutes plus. I don't understand it, great products but not worth the wait unfortunately. Truleive has some real work to do as I hear nothing but complaints in the waiting area, but do they care enough to consider their consumers time?
    Barrett P.
    Barrett P.
    1700245443
    I used to shop trulieve exclusively. Now the wait is ridiculously long and they don’t honor their sale price by delaying order fulfillment. When you check in online it says 5 minutes… I waited over a half hour. Then after placing an order yesterday and it taking 4 hours to fill which was right before they close I wasn’t able to pick it up. Then when I show up they don’t honor the sale. This is a way to scam patients, bait and switch the price. It was 20 then when I get there they say it’s 40… double the cost. The corner drug dealer doesn’t pull this kind of scam. This is inexcusable. List a great price, delay order fulfillments then don’t honor the sale price due to their inability to serve their patients.
    jerri P.
    jerri P.
    1696720774
    Although I still go to Trulieve because it's near my home, I have been going to another dispensary most of the time. I hate that they let you know when your order is ready, then you get there and have to wait 30 to 45 minutes. They don't seem to have enough employees and it's a huge pain. The other dispensary lets you know when your order is ready and you can pick it up when you arrive.
    mario B.
    mario B.
    1694783648
    Use Curaleaf instead. The wait times here are ridiculous. Literally sit in the lobby for 25 minutes waiting to be seen, while employees are in back relaxing.Other dispensaries allow you to immediately be served upon walking in. No waiting and sitting in a lobby like a doctor’s office
    Angelica F.
    Angelica F.
    1691912361
    Very clean, employees are knowledgeable..I liked the experience
    Nicolette B.
    Nicolette B.
    1690996436
    The associates here are extremely knowledgeable. They always take time to help me address my ever changing health concerns. I prefer going in person to get all the great deals as well as outstanding customer service.
    Nate H.
    Nate H.
    1690479868
    Corporate greed is ruining Trulieve. I’ve come in an hour prior to closing and been told I couldn’t be dispensed because they’re under staffed. The employees themselves are always super friendly and helpful but the higher ups are apparently cutting their hours and not staffing the stores. I called the corporate number to complain and the person I spoke with told me “it’s hard to hire good people”. She told I’d get a call back from a supervisor, but I never did.
    Dawn 2 E.
    Dawn 2 E.
    1690403534
    Although there was a line because of the sale, everything went smoothly and I only waited for approximately 20 minutes. Excellent service, but they're short staffed and can use a bit of help.
    I normally go to MUV for my purchases but found this place was close by. The location of the building is on the end which makes the parking challenging as there is only one way out. I placed my order online, come in and provided my name. The attendant in the front seemed overwhelmed there were people waiting seemingly forever. The place smelled like a portable toilet. I waited for 30-45 minutes for my name to be called to go and sit for another 10 minutes. There was a child around the age of 9-10 that was allowed in the back which I thought was odd. I was not comfortable once I saw that so I grabbed my stuff and left. I feel like this isn’t the representation of all Trulieve locations but this one I will not go again..
    Verlorenes E.
    Verlorenes E.
    1688145684
    Consistently long waits. 15 min wait time always ends up being 30 min to an hour.
    eddie A.
    eddie A.
    1684969187
    Wow that was a pleasant experience reception was awesome. Check me in created my profile, bada bing- bada boom, In-N-Out, Amber was great polite, professional, informative. She made sure I took advantage of all the sales , promotions, and discounts. Perfect execution. Thank you
    Melody G.
    Melody G.
    1682896463
    The place was clean and smelted clean as well. The front desk was friendly and. Welcoming. Alex was an excellent budtender. He answered all my questions and helped me understand the system. I'll be coming back from the neighboring town instead of the one in town.
    Nan T.
    Nan T.
    1682102121
    This has to be the worst location...why I rarely ever come here and won't ever again. Had been many months since I last filled an order at this location, decided to give it another go for 420, placed my order early morning, requested a text when ready but since I NEVER get a text when my order is ready I went in late afternoon....the place was shoulder to shoulder with people. I was told the wait was over an hour and that would be IF my order was ready and they hadn't even looked at filling my order yet. They told me they would honor my order, fill it and that I can pick it up today (next day) before closing....today is 4/21 and I haven't heard from them, I called and went on their website for the chat. My order isn't filled yet and it's 3pm. I have been there, on a non-holiday, sale day, and they are the slowest dispensary to deal with or get anything from. Avoid this location!
    Andrea H.
    Andrea H.
    1682032315
    I understand 420 is busy. I feel like the least the store could do not to make the waiting lobby a living hell would be at least to keep the music volume down to a comfortable level.As an autistic person coming to get my medicine, it feels like I'm entering a bar.I don't care for being professional, but the loud club music is just rude and inconsiderate. I usually wear noise canceling headphones, but I'm waiting for my name to be called, so I can't use them.
    chepo C.
    chepo C.
    1678293837
    Wesley Chapel Trulieve Dispensary.., I Submit an order since Monday around noon , is Wednesday no call or text, I stop by on Tuesday on my lunch break, just to verify if it was a problem with my order, front desk lady check and it was no problem, she told me the system was poorly working, to expect a text this evening . Wow is Wednesday noon and I’m here again and no order is ready of course.. that’s the reason of 1 star. the lady gives me an attitude because I told her what she told the day before..
    John H.
    John H.
    1677980882
    This place just so slow. I order at least a day in advance and in both cases spend more time at store as they just don't fill the order. People are nice enough butthe systems they use are not good.. good to see other places opening near by so we have options. Just going to start using other places. I just don't want to spend 45 minutes everytime o come to the place.
    Kat A.
    Kat A.
    1672846474
    Busy location, long wait times unless you do express pick up online or go midday during the week. Even then, it’s still long most days. Also, never pay with a card at this particular store. It’s temping - but just use cash. They charge you a fee just to use your card, and then a second “refundable” fee which they say they will give you in the form of $3 cash back (they run it as an ATM transaction). They almost never give you that cash back. I’ve come home so many times just to realize that change is never given to me or in the bag. Can’t even imagine how much they have kept over the last year, lol. But I’m pretty sure it’s just a tactic to keep tips, because it happens to me basically every time I go there. So that’s kind of a sham. But it’s a mediocre store and I’ll continue to go here until there’s a closer alternative. The variety of products is good, so there’s that. They do always have shake/ground, unlike a lot of locations, and some pretty good deals. Just lackluster wait times and a poorly trained staff.
    Trev
    Trev
    1672622898
    Honestly not my favorite dispensary prices too high but there product does last longer ONLY the vapes i feel like. I don't go as much but when I did there selection of co contracted was next to nothing. But got this tripod and cartridge for $65 plus I dound a dull one so the pen was needed anyway. Overall. Ok I guess.
    John S.
    John S.
    1669217388
    Went there for some amazing deals I saw, was there as soon as they opened, and they said the system was down statewide, not a big deal tech errors are common so I was put on a waiting list and patiently waited. When I got the alert they were ready they literally did not have my first 5 options(all the good ones that were on sale) , budtender said they just “sold out”. Was very short and seemed to have an annoyed attitude while i looked through the other options. This dispensary was awesome the first few times but after today im giving up on it. Tried to be optimistic but every single time I go they NEVER have the options I want and are advertised online. If you don’t care what you get it might work for you but if your the type who likes to plan ahead and know what there getting , avoid this dispensary.
    Chris C.
    Chris C.
    1665418565
    I just got my mm card and went there for the first time as a patient. Everything was fantastic! Very friendly and helpful staff, and believe me...I had a lot of questions! The gentleman behind the counter that helped me was very understanding, as well as patient and informative. I'd recommend this place to anyone!!! Thanks Trulieve!!! You Rock!!!
    Nicholas B.
    Nicholas B.
    1665080024
    Bud is good and staff is friendly, but keep ordering online and getting a call a couple hours later saying they are out of stock on what I ordered. It's super annoying because you often miss out on other stuff.Edit: has happened the last two times I have ordered since the review. Moving it down to 1 star, as I can't reliably shop here.
    Faith R.
    Faith R.
    1664659150
    I went there for the first time. Every one was very friendly and nice. I think I worked with Jp and his friend nico was very nice also. I can be getting both these name incorrect but it seemed like the workers were best friends. It was nice. Another customer even jumped into say that JP is the main guy she goes to for help usually. Can’t wait to go back for my next visit.
    Courtney M.
    Courtney M.
    1664492603
    Had the most terrible experience with this shop. I went there this morning at around 12:45pm to pick up an order I made online to be told it was a 45 minute wait. So I had unfortunately had to leave due to having to go to work. I went back around 5:30pm with my husband this time again to say I was there to pick up the same order. The gentleman at the front desk at first seamed nice told us it would be about an hour. My husband had to go to the car with our newborn. The man at the front desk treated me completely different after my husband left. I told him unfortunately I can't wait an hour due to the fact I have my newborn. The man at the front desk got frustrated and said "well now I have to expedite the order". Stormed into the other room with the manager in there and had told the manager he told me it wouldnt be a long wrote even though he never did. I DO NOT RECOMMEND COMING HERE. There customer service is awful.
    Danny L.
    Danny L.
    1664302517
    Their website said they'd be open to 3:00 today, I plan my whole day of getting a couple more hurricane supplies based off of that. They would not let anyone in past two. Highly disappointed.
    Aquel S.
    Aquel S.
    1658271694
    JP is the coolest dude I’ve worked with. He’s super chill and very knowledgeable on all things I needed. Definitely the best spot in town!
    Lavender L.
    Lavender L.
    1656511819
    WC Trulieve always has my order prompt and ready when I come to pick them up. They are BY FAR the quickest and fulfilling and their staff is SO NICE!! I live in Tampa but drive here weekly because its the best location!
    Brian S.
    Brian S.
    1655471807
    Finally found the one! After 3 yrs of being a medical marijuana patient, Trulieve has been my go to store for all my QUALITY concentrate and flower. I have purchased wax, crumble, shatter, live resin, and other types of concentrates from other local dispensaries and Trulieve is by far the BEST quality. The prices are good usually and there is usually a discount going on that will benefit my smoking and cash flow. Truly. Trulieve is the best. Don't waste your time anywhere else.
    Alanna S.
    Alanna S.
    1650923864
    Karen, Kathryn, and the rest of the Wesley Chapel Trulieve team are so nice and welcoming! They are super helpful and answer any & all questions. I always love coming to this location.
    tony T.
    tony T.
    1650543917
    Always a great experience. They never fail to meet expectations, always get the order right, have a large in stock selection of everything. I'm retired and thinking about working there part time if they'll have me. The personnel seems very friendly.
    N B.
    N B.
    1650369012
    Love, LOVE, LOVE this location. Thank you SOOO much for arriving in Wesley Chapel. Very knowledgeable, kind, respectful employees and the manager is pretty amazing as well. Have a problem with a product? Let them know and they've got many alternatives to assisting you with exchanges or returns. Watch for their great sales as well. Sign up for their text messaging and never miss one again.
    rocky M.
    rocky M.
    1650037746
    Customer service sucks. Front desk lady has a horrible attitude. Her laziness caused everyone to sit in waiting area for more than an hour. I placed an online order at 11am its now 730pm and they still don't have order ready. On top of that they sold out of things I ordered do to lazy front desk girl I was not notified. I warn all coming here this place sucks.Received a call back next day asking if I wanted half of the order. After explaining what happened the day before, and that I don't care to shop at this location anymore, the employee simply stated "oh well" and hung up.I have a problem with this location and it's employees. But now I have a problem with the whole brand. Trulieve truly could care less about me. They have people waiting to go in, but that will all end with that kind of customer service.There are plenty of dispensaries around town who are simply nicer better working employees. Trulieve should be ashamed of these employees and what a bad mark it makes on the brand.
    B V.
    B V.
    1648328734
    Highly recommend! I went in for first time today and was a bit nervous. However their team member Danny at the Wesley Chapel location made the experience pleasant and smooth. He was professional, pleasant and extremely knowledgeable on all the products. He was very patient and made sure to address all my questions and concerns. Thank you. You’ve gained a customer for life.
    Courtney
    Courtney
    1648086153
    The in store experience was very poor. I felt rushed and my consultant at the time (Bryan) did not inform me about any of my products and was trying to rush me out instead of putting in any effort to provide the bare MINIMUM of customer service. The only good thing I can say about the place is that it was clean and the receptionist at the front was very polite.**EDIT: if you're looking for a great store with consultants who show a lot of care to their patients, I would definitely recommend the Citrus Park location. Although the Wesley Chapel location is 10 minutes away from me in comparison to the half hour drive to Citrus, their customer service is unbeatable and 100% worth the drive.
    Courtney
    Courtney
    1645580591
    The in store experience was very poor. I felt rushed and my consultant at the time (Bryan) did not inform me about any of my products and was trying to rush me out instead of putting in any effort to provide the bare MINIMUM of customer service. The only good thing I can say about the place is that it was clean and the receptionist at the front was very polite.
    Jasmine M.
    Jasmine M.
    1645558516
    Today I was blown away by the awesome service and professional knowledge Karen showed me. She was very quick in dispensing my large order while simultaneously holding a pleasant conversation. Karen also was able to help me meet my needs with new and different products to replace what was out of stock, so far everything she suggested has been top-notch! Anyone who has the pleasure of being helped by Karen is lucky and I hope I can shop with her again! - Thank you Karen!
    Regina Tate M.
    Regina Tate M.
    1645079698
    I love Trulieve. I've tried other dispensaries and the consistency isn't there. I like being able to purchase my favorite products consistently. Other dispensaries you purchase something you really like and on a return purchase they have less quality products and no consistency.
    Simple to get what you want and need for your mmj needs. The staff was upbeat and informative, also the best prices quality is Great for the products they have. 🌞🎶
    jujuan P.
    jujuan P.
    1640190420
    Love the staff here, they are amazing and get you in and out while making you feel welcomed. Love coming here. Never waited more than 10 minutes even on the most busiest if days. Thanks to the staff and they're hard work.
    PonyBoy
    PonyBoy
    1639509584
    This place is absolutely fantastic. There's no way I will go to another dispensary. Their online chat help is quick and efficient and they have all information I needed. They often have great promotions. You get a discount if you're a veteran or if you're on snap, you earn points for discounts. They are very knowledgeable and all the different strains and products. They're all so fun and polite and lively. I go there about every 10 days and I always have an awesome lovely experience. I was even joking with them about how much store discount I get if I get a Trulieve tattoo. I also got this cool beanie there today as a reward.
    Brad D
    Brad D
    1639477529
    Goodness. This places is HORRIBLE. This "dispensary" operates more like a trap house and I would know. From management to bud tenders, this location is slowly becoming like every other Trulieve. GARBAGE. If you read these Trulieve, please get rid of the staff. The supply is never correct and the staff never knows what they have in stock and really don't care. Time for me to move on to your competitors, and I suggest every other Florida patient follows me.Tried again. "general" manager and assistant manager are terrible for business and for all around experience. This store needs new management and it will happen because these people will get fired as sales struggle and staff continues to leave. Take the hint and get rid of these clowns.
    Jimi R.
    Jimi R.
    1639067699
    Employees rock. Always polite and helpful. Great selection of products. Nikki today was on fire. Helping out and fixing my order. I can't thank her or the staff enough.
    Russell H
    Russell H
    1638990868
    Decent in-store experience, not great. I respect and appreciate their masking requirements. But customer support via phone is combative. Too many great alternatives (MUV) to deal with that. Their phone system announces about six times in 2 minutes that the calls are recorded for quality assurance. I sure hope they listen to the calls and don’t just record them. They will learn more about their full customer experience.
    Saadia L.
    Saadia L.
    1638746696
    great knowledgeable staff. Sometimes you have to wait for a bit but so many professionals. I recommend this place
    Dr Bryan C.
    Dr Bryan C.
    1637452046
    Wesley chapel usually always delivers the goods .. always friendly and pretty quick to get in and out and most occasions. Haven't had a experience that has been noteworthily negative.... So there's always that.. 8-10 would bang
    Jakulon
    Jakulon
    1636241250
    This place is excellent. I've had nothing but great service. Fast, clean, professional and friendly. All around on point.
    nidta M.
    nidta M.
    1636065050
    All the associates here are amazing and shout out to Nikki who always go above and beyond to assist me. I appreciate all that you all do especially during a time where kindness is needed. Thank you
    Melanie C.
    Melanie C.
    1635614170
    From the time you walk in until you leave the staff is awesome. Chris took care of me and was very patient, helpful, and kind. He went out of his way to make sure I was taken care of. I highly recommend Chris!!
    lindsey D.
    lindsey D.
    1634749706
    Trulieve Wesley Chapel is my favorite location! Management and employees are friendly as well as accommodating. Always a great experience, highly recommend this dispensary👍
    kerrick M.
    kerrick M.
    1634678277
    Another positive experience with Trulieve today. The place was packed and they amazed me how quickly they took care of my order. You guys rock!!!
    Big O.
    Big O.
    1634310949
    In the beginning staff was always nice and friendly. Now they treat you like a number and no longer knowledgeable about the products, only giving vague answers. Management plays by their own rules, ignores corporate decisions and tries to remove any discounts given by corporate or customers service. They also mock patients requesting to use the compassionate care discount laughing its only a dollar. Very sad trulieve corporate decisions are not respected and the management here yell at and mock patients suffering from PTSD and anxiety. I can only pray corporate headquarters takes a good look at the actions the managers here are doing. Some one at this store canceled an order I placed then tampered with my account and place an order without my consent. How are the staff allowed to place orders on my account without my permission? The mangers from corporate and customers service have been great and have handled themselves professionally with the exception of Carla. Tampa stores have always been a pleasure to visit. Wesley Chapel needs help.
    Sarah M.
    Sarah M.
    1633937694
    This place is mask obsessed! Take your business elsewhere. There are other dispensaries that do not push their mask agenda on you.The girl at the counter wanted to give me an attitude and tell me she wouldn’t fill my prescription unless I wore a mask. So I told her I’d take my money elsewhere, she proceeded to tell me no place would let me in without one. She was wrong! They absolutely did and it was a much better dispensary!Medically I can not wear a mask (but of course they don’t care) Masks do not work and of course they do not care about the science on that either. They lost this customer, but I ended up finding much better place.
    Jp S.
    Jp S.
    1632003377
    Paula is the most amazing Trulieve Hostess ever, she is very professional and knowledgeable in her field Medical Marijuana Treatment , she has never given me bad advice in which flower would be best for my needs. Pala is very polite, courteous and willing to listen and all around their is just a good vibe about her and I personally look forward to getting her as my Trulieve Hostess every time I come in to shop for my medical needs.Thank you Trulieve for the wonderful productsJohn S.
    Sam F
    Sam F
    1631392449
    Helped me pick out what would be best for pain and insomnia. Joy was very kind and helpful! Can't wait to go back.
    Olivia S.
    Olivia S.
    1629568016
    My first visit was smooth and informative thanks to JP. He was patient and extremely knowledgeable about the product. He took the time to explain the different types of product available and helped me understand how they would make me feel, and he was right. I loved everything I purchased!
    Heather W.
    Heather W.
    1629501787
    Yesterday I got a text saying that the 40%off sale started early. It did not. I had Matthew helping me and he helped me get a bag ready for pickup the next day. I wish I would have come earlier because the wait is insane. What can you expect with this sale! I love my truly eve.
    KiNGBOSS L.
    KiNGBOSS L.
    1628651438
    Great customer service — always have pleasant experience, staff is very kind and friendly. The guy here named JP was very reasonable and helpful I amthankful. #TruLiever
    Jennifer A.
    Jennifer A.
    1628606578
    To me, kind of like the Wal-Mart of dispensaries.Their product gets bought up quickly and I struggle to get the product I am looking for due to stocking issues. Tends to be busy at all times I have gone. Yet out of convenience I continue to go because it the the closest one in the area. Staff IS kind, funny, knowledgeable of the product as well. I have always had a good customer experience here.
    Bakeer C.
    Bakeer C.
    1628286319
    This is the best location I've been to in Florida. The staff is amazing! Super friendly and helpful and they always call me if something I order is not available, which saves me a trip. A++...thanks guys for always taking good care of me.
    Alec V.
    Alec V.
    1627512952
    Great customer service - they are incredibly friendly! And they are so quick! You’ll be in and out in less than 5 minutes! BEST STORE IN TAMPA!!
    Crystal R.
    Crystal R.
    1625933436
    Updated July 10, 2021. I usually love this location because of the proximity to my house and the knowledge based bud tenders that care about the patients. I’ve been coming to this location for about a year. My last 3 visits in the last 3 months have been 2 stars at best. The new bud tenders that I’ve experienced have been short and curt. I seem to ALWAYS have to remind them to apply my discount. Why even offer a discount if you’re going to be rude to those that actually get it. This reason alone is why I haven’t tipped in the last 3 visits and I’m a $20 or more tipper. The customer service is LACKING and I’m degreed in customer service. Someone needs to organize a training because this new representation isn’t it!I am a Truliever! I am an advocate for holistic living. Every time I come into this location I'm reminded why I chose this lifestyle. The convenience of having a super close dispensary is bar none. I leave here happy, EVERY TIME, and I regularly invite my friends and family that are card holders to frequent this location. All my bud tenders that I've had here take great care of me, are super knowledgeable and give wonderful ⭐⭐⭐⭐⭐customer service. Hands down the BEST Trulieve in the area.🙌🏾
    John D H.
    John D H.
    1624139025
    Polite and professional. Very helpful staff, and very reasonable pricing. Was impressed with the service and the dispensary
    Josh420 B.
    Josh420 B.
    1623274184
    They never have anything as soon as they get new products it's gone immediately so there's no point in wasting your time driving all the way out there for nothing. Do better trulieve.Update.This business is just awful good luck you're better off buying it illegally from some guy down the street.
    Nacho Cheese (.
    Nacho Cheese (.
    1622914233
    This location always has great service and Paula is a perfect example of that. I came in with a vague idea of what I was looking for but wasn't sure. She somehow read my mind and came back with not only a great recommendation for what I wanted but a great substitute for something asked for that was out of stock. Thanks for helping make my experience quick and easy.
    M
    M
    1620224633
    Very professional. It was busy when we went, I think there was 12 people ahead of me and I was in and out within 20 minutes! They are also very knowledgeable about the products. We're able to recommend something to help with pain. Will definitely be making this my trulieve store!💚
    Nicky P.
    Nicky P.
    1619011747
    Michael never ceases to amaze me!! The staff is always upbeat kind & professional! I am lucky to always find the products I want here!! It’s the awesome staff though that keeps me coming back!! Jill, Rachel Michael & even the security guards are what Trulieve the best spot to shop!!!
    Nicky P.
    Nicky P.
    1618827104
    Michael never ceases to amaze me!! The staff is always upbeat kind & professional! I am lucky to always find the products I want here!! It’s the awesome staff though that keeps me coming back!! Jill, Rachel Michael & even the security guards are what Trulieve the best spot to shop!!!
    Jennifer E.
    Jennifer E.
    1618065756
    Very helpful. It's great that I can order via website and they have it ready for me. I don't think I have ever had to wait longer than 2 minutes, as well as walking in.
    Virginia M.
    Virginia M.
    1616893250
    I visit this location most frequently, and for good reason. They move patients in and out in efficiently, everyone is super friendly, and they really know their products, Bradley and Karen have been absolutely OUTSTANDING every time I get them as a consultant. Always willing to go above and beyond, and they even remember me by name. I truly feel welcomed and valued as a customer here.
    Carey A.
    Carey A.
    1616614619
    My first visit was absolutely FANTASTIC! Customer service was amazing! I’m kind of new to the flower world and Paula helped me and answered all of my questions, even the silly ones. I’ll most definitely be back as a loyal customer! ❤️
    Big O.
    Big O.
    1615999975
    Always nice and friendly. Any mistakes are always corrected. By far the best dispensary around. I have 2 other dispensary 5 miles from home but will travel the extra 20 mile for trulieve.
    Justin A.
    Justin A.
    1614008498
    This is the only location and dispensary i go to.Each week the menu changes, and the variety of product is unlike anywhere else.Sure it may be pricey- but the quality of the product speaks for itself .Order online and find the best deals on mini trees for only $27!Carts and pods are on sale a lot tooYou don’t have to break the bank to get the best deals and best product !The staff is friendly and helpful.Always willing to put in the extra work to inform you on your medication, and to help you find the best deals. 6/5 stars.The atmosphere is clean and the workers are amazing too
    Elizabeth B is a new employee but has a vast knowledge of the products and was an absolute delight. She was stellar to speak with while guiding me to the products that ease my ailments, I really appreciated her sweet and professional demeanor and I hope to see her every time I pick up my medicine. Trulieve always seems to put finding the correct product and making sure I'm happy with the product even after the sale over just pushing product and making money. The ONLY dispensary I will go to and now I have a favorite employee ! Thanks Elizabeth!
    Kevin W.
    Kevin W.
    1613061913
    Awesome people 🤠 I have been a patient with Trulieve for about 6 years Saved thousands of dollars.No high cost prescription for my fourth class brain 🧠 injury 🩸
    Slanted S.
    Slanted S.
    1612974953
    The people are friendly. The store clean and secure. My complaint is the online ordering. I ordered this morning after waiting a week for ground. Got what was in stock. After I get a message its ready theres new stock that I'd prefer. Once it gets more mainstream I guess it'll improve, for now it's hit and mis
    Always on point and they are pleasant to deal with. Everyone is in a happy mood here, I think it is something in the air! 🤣🤣🤣😮😑😤🥱
    Matthew L.
    Matthew L.
    1612534193
    Been here since day 1. New management is doing so well and love all the new ladies! Go Wesley chapel MATTHEW L! ;))))
    melissa B.
    melissa B.
    1612060888
    Excellent customer service, very helpful and informed. Always love coming here to shop for my medical marijuana needs.
    jose farias (.
    jose farias (.
    1611693873
    Everyone was very nice and knowledgeable and everything didn't take long at all definitely will be going back
    Stavo B.
    Stavo B.
    1611240788
    Friendly service, and good attitudes.. my only complaint is that their flowers are really dried out.. almost seems old and stale.. we shouldn't be paying top dollar for left over stale flowers.. Just an honest opinion.. 3 stars 🌟
    Frank D.
    Frank D.
    1610156184
    First time at this location very knowledgeable customer service oriented staff definitely will be using this location going forward
    Lindsay G
    Lindsay G
    1609462946
    i always have a wonderful experience when i come in! Matt is always very helpful and helps me with my purchases! he’s a great employee, hire more like him!
    Amanda W.
    Amanda W.
    1608317695
    Very poor customer service. Too big for their own good. They can not handle the anount of customers they have. 3 hour in store waits. 2 day wait on online orders. Ridiculous!
    Ryan M.
    Ryan M.
    1608222509
    Products are good, but the wait is unbelievably long any time I try to go in the store, so I recently tried to order online. I placed an online order on Black Friday to pick up in the store. I got a confirmation email saying they were reviewing my order and would email me when it was ready. It’s now been 3 weeks, with no email. I tried to call Trulieve Wesley Chapel, but you can’t get the store, it sends you to the call line for all of Trulieve. Twice now, I’ve selected to see the status of my order, and both times it told me a 9 minute wait, and both times I waited on hold for over 40 minutes. The first time I hung up because I was on hold so long that I had to switch over to a doctors appointment, and this time I am still on hold while I write this review. This is the worst customer service I’ve ever seen. If I finish this review before the line picks up, I’m switching to Liberty Health. Same quality, and flower there is significantly better priced.
    Derk S.
    Derk S.
    1606934330
    They rarely have what you want and order. They bait you in by filling one item in your order wasting your time so you by the product they can't move as a "suggestion". If they had any care of customers time they would let you know before you come in. Instead they push the unwanted product on the people they trick online to think they will receive what they ordered. Then they are "offended" when you expectedly get upset. Too many other better options around to wait for them to lean how to do the job correctly.
    Chrissy H.
    Chrissy H.
    1604427729
    Ethan and Sarah are always very helpful.Also, I went on election day very anxious. They had a great sale and were as always a very welcoming friendly staff.
    J M.
    J M.
    1602717781
    Great first time there & the customer service was exceptional. Got 15% off & look forward to my next purchase. In which I'll receive 75% off of $150. Thanks again for the awesome service! If it's your first time to a dispensary, this is the place that will walk you through step by step. Made me very comfortable which I was very appreciative of.
    Jeremy M.
    Jeremy M.
    1601940986
    Love this place ❤️ their staff is very educated and in my opinion have plenty of product when I go there
    Selina
    Selina
    1601559928
    Terrible customer service. I used to love coming here but the last time I was in they treated me like a criminal because I wasn’t aware my MG hadn’t reset. Haven’t gone back since. Other dispensaries in the area treat their customers with a little more respect. Also don’t bother with online ordering. Everything will be in stock on the website but when they actually fill your order, everything will be out of stock. Literally no point in using the order ahead if they don’t fill it in a timely manner leaving you without your medication you requested.
    Fred F.
    Fred F.
    1600835358
    Very friendly kind people, well knowledged quality customer service. Pleasant place to go with a quality selection and I look forward to visiting again. Thanks much!
    Fred F.
    Fred F.
    1600798698
    Very friendly kind people, well knowledged quality customer service. Pleasant place to go with a quality selection and I look forward to visiting again. Thanks much!
    Nicole O.
    Nicole O.
    1600380422
    Great variety! Fast service!
    Ashley P.
    Ashley P.
    1600321965
    Love this!
    D H
    D H
    1600117723
    This location is easy to access and park. It's well-organized, staff is friendly and accommodating, and I generally have a minimal wait. They seem to stay reasonably well-stocked though I usually order online. I hope they are taking good care of their employees.
    Robina M.
    Robina M.
    1599864772
    They are so quick and efficient!
    Bebe B.
    Bebe B.
    1599699563
    The employees were very kind and friendly. This was very new for me. Everyone there was very patient, very friendly and very helpful. I would recommend them to everyone looking for a dispensory
    Denise T.
    Denise T.
    1599520416
    Always have what I want. Very nice employees.
    Shawn D.
    Shawn D.
    1598821245
    I stopped in at opening time but the registry system was down. It wasn't their fault but I was still given a 10% discount for having to wait. Friendly staff, and Trulieve products are the better of the three dispensaries I've tried. Definitely a place to check out.
    Rooster G.
    Rooster G.
    1596973970
    I am satisfied with the products but only when they have them in stock which is rare. The online ordering has been a joke because the app constantly freezes and when there is a problem it is impossible to get in touch with someone in a timely manner because the chat feature doesn't work and that leaves calling Trulieve which can take an hour before you finally get through to someone.
    Anthony G.
    Anthony G.
    1596583754
    Great environment and very knowledgeable staff. I’ve been in a few times now and all the staff are very helpful and are willing to take the time to walk you through your options of medications. Can’t recommend them enough! Tony and D’Ahvee were especially on point and made the experience a pleasant one.
    Lori S.
    Lori S.
    1596462410
    Super clean. Friendly, knowledgeable staff. Nicely set up.
    Jay K.
    Jay K.
    1596285332
    Good trulieve. Good people. Good product. Sales. Loyalty programs. Discounts for ssdi.
    minna C.
    minna C.
    1595892719
    Love the new ground flower strain!
    David M.
    David M.
    1594902334
    The BEST place to get medicine from medical marijuana consultants.Sound WAY better than buying weed from my dealer. They got discounts , deals and sales on monday too
    Dkettle90
    Dkettle90
    1594368921
    By far the nicest of their tampa area locations. Only reason I'm giving it a 4 and not a 5 is because my first time purchasing from them the weights of what I got were not correct. Other then that, great products and decently stocked. Order online and pick it up is a better to get things done
    Krystina R.
    Krystina R.
    1594215352
    Staff is friendly and helpful. They don't rush you through even if you're just doing an online order pickup. Product selection is good and I never leave disappointed.
    Alexis M.
    Alexis M.
    1593787425
    It's fine in an emergency but they take their time at every location I've ever visited, lol!
    VL D.
    VL D.
    1592237925
    It was my first time going to a dispensary today and I have to say this was a great experience. Very professional atmosphere. Everyone was extremely helpful, friendly, and prompt. Exceptionally high quality medicine. Thank you Trulieve Wesley Chapel!
    dylan B.
    dylan B.
    1591998592
    Very friendly kind people, well knowledged quality customer service. Pleasant place to go with a quality selection and I look forward to visiting again. Thanks much!
    Roxanne S.
    Roxanne S.
    1591996362
    We both had a very positive experienceat the Trulieve store in Wesley Chapel. Melissa(I believe) took all the time we needed and answered every question and made suggestions. She was extremely helpful we cannot express how positive our visit was.
    Reno R.
    Reno R.
    1591574971
    Staff is well informed and helpful as well as professionals. Discreetly calls next person. Ask any medical marijuana questions you want, they will have an answer for you.
    Kavion R.
    Kavion R.
    1590712489
    Awesome products, awesome customer service. Not happy with what you got? They exchange. Great people working here, great atmosphere. Today, I got Member Berry flower and it's great.
    Baywindafire .
    Baywindafire .
    1589633780
    Trulieve has been wonderful all around. I thought I new about medical cannabis being I've loved it for 20 years. But thanks to the knowledgable people at Trulieve I'm able to get the correct medicine I need.
    dylan B.
    dylan B.
    1589171798
    Very friendly kind people, well knowledged quality customer service. Pleasant place to go with a quality selection and I look forward to visiting again. Thanks much!
    Cannabis I.
    Cannabis I.
    1585334947
    I’ve been to all the dispensary’s in the Tampa area. By far trulieve was the best. Customer service was amazing. The lady took time to explain all the products I was interested in. All the flower I’ve bought has been good. The only complaint I have is with the White Buffalo, the buds were really small for being top shelf flower. I recommend their online ordering system. It’s was quick and easy. Also the only dispensary that was not completely out of stock. You can see my review on YouTube check out Cannabis Inspector .
    Carla A.
    Carla A.
    1584659819
    Always friendly staff. In stock is usually fine. Today was crazy due to CVirus. They are asking patients to stand outside to wait. Don't blame them. Better luck getting delivered most likely. We shall see since I couldn't wait the hour plus it was going to be. Still carried on with a smile though!
    stephanie K.
    stephanie K.
    1584020752
    Everyone is so nice... never had a problem here.. Always fast with online orders always warming so let me know what's in stock if I want to add something supplies water for they guess and the lobby even when I had to bring my daughter there cause I couldn't find a babysitter complete they were completely understandable when she took off and ran behind the counter this will be my New store to go to
    Allison M.
    Allison M.
    1582400977
    John R. is the picture of professionalism and kindness. I've been helped by him twice, and he's always greeted me with a smile and made me feel very welcome. The facility is very clean and calm, it's never been very busy when I've gone. The products I need are always in stock, and on the couple of occasions where it wasn't, the staff member has been able to recommend a suitable replacement. Kudos to John, the manager, and the whole staff for being so polite and professional, and providing an easy and stress-free experience. I've tried other dispensaries, but nowhere else comes close to the experience and product quality that I get from Trulieve.
    c C.
    c C.
    1579895611
    Location is very safe and easy to get 2. They where very friendly. I've been to all the rest of them in Tampa St Pete Clearwater but I felt very safe especially with the guard standing out front. you don't have to worry about nobody walking up to you.
    K D
    K D
    1577558258
    Love, LOVE, LOVE this location. Thank you SOOO much for arriving in Wesley Chapel. Very knowledgeable, kind, respectful employees and the manager is pretty amazing as well. Have a problem with a product? Let them know and they've got many alternatives to assisting you with exchanges or returns.
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