I’ve been here a handful of times. Nice staff however the last 2 times here my flower jars were short. This last time I had less than a joints worth in my jar. This store needs to take more time with its QC department or management needs to investigate what’s going on. Check your weights!! You’re being scammed!!
J.P was absolutely phenomenal. He was able to explain every detail about what ever strain I had a question about. As being a first time guest at Trulieve he was very patient and was happy to recommend what product and or strain would best work for me. 10/10 recommend. Will be going back to him every time.
Absolutely love this place everyone of the staff are just so nice and know what they are selling. I'm in every week sometimes 2 or 3 times a week depending on my allotment and the $ I have but this is my go to place for my medication 100% of the time.
Hear me out!!.. JP is the man and will let you know what’s the best bang for your buck! Not only that…he’s actually very knowledgeable in everything he sells! If anyone at Trulieve deserves an Oscar…it’s JP! Be sure to bring blue raz Jolly Ranchers. That’s code you read my review!
I’m always impressed with how much the staff knows about the products. But this time I was blown away by the wealth of knowledge JP was able to provide. He also found the best deals for me on top of being extremely personable
Christian was super helpful and knowledgeable. I absolutely loved her energy! Thanks
Been a long time customer. Needed to get medication, but made it there at 8:32pm and the doors were locked. This place used to close at 9pm and now I’m suffering tonight. Thanks. Legally they can’t dispense after 9, but they have plenty of time to get me in and out. The staff is being lazy and not doing their job by trying to get out of work by closing the doors early. Thanks again for the horrible experience.
I really do love this trulieve. The employees are awesome, never had to wait longer than 5-10 mins, and it's convenient..however, the last time I went there , i felt very unsafe walking to my car because there were 2 men standing outside that were not there as patients, and one had asked me for a joint, i denied, then he followed me to my car and continued to ask me..I feel like they should not let people linger in front of the dispensary like that..
Impressive to see Karen multi task the high volume of patients that came in at once .. she managed to greet everyone and get me checked in quickly .. special shout out to Alex for just having awesome energy , you can tell he enjoys his job 🙂 . Never been to this location .. even with the wait ..great experience 10/10
I was slightly disappointed with the Flower. I picked up Royal cheese, drove out from Zephyrhills because they were sold out of the Royal cheese ( the one I got in zhills was FIRE), the one from w.c was so so.The speed and friendliness of the staff was on point though...If my store is ever too busy, I will be returning to the Wesley Chaple location.
Trulieve has made some improvements at this location. Previously the wait was ridiculously long. Still a little longer then most dispensaries but they do seem to be busier then most because they have a great product and prices.
Why is truleive the ONLY dispensary that take more than 5 minutes on a pick up order? You order online to be quick, you walk in and your waiting for 30 minutes plus. I don't understand it, great products but not worth the wait unfortunately. Truleive has some real work to do as I hear nothing but complaints in the waiting area, but do they care enough to consider their consumers time?
I used to shop trulieve exclusively. Now the wait is ridiculously long and they don’t honor their sale price by delaying order fulfillment. When you check in online it says 5 minutes… I waited over a half hour. Then after placing an order yesterday and it taking 4 hours to fill which was right before they close I wasn’t able to pick it up. Then when I show up they don’t honor the sale. This is a way to scam patients, bait and switch the price. It was 20 then when I get there they say it’s 40… double the cost. The corner drug dealer doesn’t pull this kind of scam. This is inexcusable. List a great price, delay order fulfillments then don’t honor the sale price due to their inability to serve their patients.
Although I still go to Trulieve because it's near my home, I have been going to another dispensary most of the time. I hate that they let you know when your order is ready, then you get there and have to wait 30 to 45 minutes. They don't seem to have enough employees and it's a huge pain. The other dispensary lets you know when your order is ready and you can pick it up when you arrive.
Use Curaleaf instead. The wait times here are ridiculous. Literally sit in the lobby for 25 minutes waiting to be seen, while employees are in back relaxing.Other dispensaries allow you to immediately be served upon walking in. No waiting and sitting in a lobby like a doctor’s office
Very clean, employees are knowledgeable..I liked the experience
The associates here are extremely knowledgeable. They always take time to help me address my ever changing health concerns. I prefer going in person to get all the great deals as well as outstanding customer service.
Corporate greed is ruining Trulieve. I’ve come in an hour prior to closing and been told I couldn’t be dispensed because they’re under staffed. The employees themselves are always super friendly and helpful but the higher ups are apparently cutting their hours and not staffing the stores. I called the corporate number to complain and the person I spoke with told me “it’s hard to hire good people”. She told I’d get a call back from a supervisor, but I never did.
Although there was a line because of the sale, everything went smoothly and I only waited for approximately 20 minutes. Excellent service, but they're short staffed and can use a bit of help.
I normally go to MUV for my purchases but found this place was close by. The location of the building is on the end which makes the parking challenging as there is only one way out. I placed my order online, come in and provided my name. The attendant in the front seemed overwhelmed there were people waiting seemingly forever. The place smelled like a portable toilet. I waited for 30-45 minutes for my name to be called to go and sit for another 10 minutes. There was a child around the age of 9-10 that was allowed in the back which I thought was odd. I was not comfortable once I saw that so I grabbed my stuff and left. I feel like this isn’t the representation of all Trulieve locations but this one I will not go again..
Consistently long waits. 15 min wait time always ends up being 30 min to an hour.
Wow that was a pleasant experience reception was awesome. Check me in created my profile, bada bing- bada boom, In-N-Out, Amber was great polite, professional, informative. She made sure I took advantage of all the sales , promotions, and discounts. Perfect execution. Thank you
The place was clean and smelted clean as well. The front desk was friendly and. Welcoming. Alex was an excellent budtender. He answered all my questions and helped me understand the system. I'll be coming back from the neighboring town instead of the one in town.
This has to be the worst location...why I rarely ever come here and won't ever again. Had been many months since I last filled an order at this location, decided to give it another go for 420, placed my order early morning, requested a text when ready but since I NEVER get a text when my order is ready I went in late afternoon....the place was shoulder to shoulder with people. I was told the wait was over an hour and that would be IF my order was ready and they hadn't even looked at filling my order yet. They told me they would honor my order, fill it and that I can pick it up today (next day) before closing....today is 4/21 and I haven't heard from them, I called and went on their website for the chat. My order isn't filled yet and it's 3pm. I have been there, on a non-holiday, sale day, and they are the slowest dispensary to deal with or get anything from. Avoid this location!
I understand 420 is busy. I feel like the least the store could do not to make the waiting lobby a living hell would be at least to keep the music volume down to a comfortable level.As an autistic person coming to get my medicine, it feels like I'm entering a bar.I don't care for being professional, but the loud club music is just rude and inconsiderate. I usually wear noise canceling headphones, but I'm waiting for my name to be called, so I can't use them.
Wesley Chapel Trulieve Dispensary.., I Submit an order since Monday around noon , is Wednesday no call or text, I stop by on Tuesday on my lunch break, just to verify if it was a problem with my order, front desk lady check and it was no problem, she told me the system was poorly working, to expect a text this evening . Wow is Wednesday noon and I’m here again and no order is ready of course.. that’s the reason of 1 star. the lady gives me an attitude because I told her what she told the day before..
This place just so slow. I order at least a day in advance and in both cases spend more time at store as they just don't fill the order. People are nice enough butthe systems they use are not good.. good to see other places opening near by so we have options. Just going to start using other places. I just don't want to spend 45 minutes everytime o come to the place.
Busy location, long wait times unless you do express pick up online or go midday during the week. Even then, it’s still long most days. Also, never pay with a card at this particular store. It’s temping - but just use cash. They charge you a fee just to use your card, and then a second “refundable” fee which they say they will give you in the form of $3 cash back (they run it as an ATM transaction). They almost never give you that cash back. I’ve come home so many times just to realize that change is never given to me or in the bag. Can’t even imagine how much they have kept over the last year, lol. But I’m pretty sure it’s just a tactic to keep tips, because it happens to me basically every time I go there. So that’s kind of a sham. But it’s a mediocre store and I’ll continue to go here until there’s a closer alternative. The variety of products is good, so there’s that. They do always have shake/ground, unlike a lot of locations, and some pretty good deals. Just lackluster wait times and a poorly trained staff.
Honestly not my favorite dispensary prices too high but there product does last longer ONLY the vapes i feel like. I don't go as much but when I did there selection of co contracted was next to nothing. But got this tripod and cartridge for $65 plus I dound a dull one so the pen was needed anyway. Overall. Ok I guess.
Went there for some amazing deals I saw, was there as soon as they opened, and they said the system was down statewide, not a big deal tech errors are common so I was put on a waiting list and patiently waited. When I got the alert they were ready they literally did not have my first 5 options(all the good ones that were on sale) , budtender said they just “sold out”. Was very short and seemed to have an annoyed attitude while i looked through the other options. This dispensary was awesome the first few times but after today im giving up on it. Tried to be optimistic but every single time I go they NEVER have the options I want and are advertised online. If you don’t care what you get it might work for you but if your the type who likes to plan ahead and know what there getting , avoid this dispensary.
I just got my mm card and went there for the first time as a patient. Everything was fantastic! Very friendly and helpful staff, and believe me...I had a lot of questions! The gentleman behind the counter that helped me was very understanding, as well as patient and informative. I'd recommend this place to anyone!!! Thanks Trulieve!!! You Rock!!!
Bud is good and staff is friendly, but keep ordering online and getting a call a couple hours later saying they are out of stock on what I ordered. It's super annoying because you often miss out on other stuff.Edit: has happened the last two times I have ordered since the review. Moving it down to 1 star, as I can't reliably shop here.
I went there for the first time. Every one was very friendly and nice. I think I worked with Jp and his friend nico was very nice also. I can be getting both these name incorrect but it seemed like the workers were best friends. It was nice. Another customer even jumped into say that JP is the main guy she goes to for help usually. Can’t wait to go back for my next visit.
Had the most terrible experience with this shop. I went there this morning at around 12:45pm to pick up an order I made online to be told it was a 45 minute wait. So I had unfortunately had to leave due to having to go to work. I went back around 5:30pm with my husband this time again to say I was there to pick up the same order. The gentleman at the front desk at first seamed nice told us it would be about an hour. My husband had to go to the car with our newborn. The man at the front desk treated me completely different after my husband left. I told him unfortunately I can't wait an hour due to the fact I have my newborn. The man at the front desk got frustrated and said "well now I have to expedite the order". Stormed into the other room with the manager in there and had told the manager he told me it wouldnt be a long wrote even though he never did. I DO NOT RECOMMEND COMING HERE. There customer service is awful.
Their website said they'd be open to 3:00 today, I plan my whole day of getting a couple more hurricane supplies based off of that. They would not let anyone in past two. Highly disappointed.
JP is the coolest dude I’ve worked with. He’s super chill and very knowledgeable on all things I needed. Definitely the best spot in town!
WC Trulieve always has my order prompt and ready when I come to pick them up. They are BY FAR the quickest and fulfilling and their staff is SO NICE!! I live in Tampa but drive here weekly because its the best location!
Finally found the one! After 3 yrs of being a medical marijuana patient, Trulieve has been my go to store for all my QUALITY concentrate and flower. I have purchased wax, crumble, shatter, live resin, and other types of concentrates from other local dispensaries and Trulieve is by far the BEST quality. The prices are good usually and there is usually a discount going on that will benefit my smoking and cash flow. Truly. Trulieve is the best. Don't waste your time anywhere else.
Karen, Kathryn, and the rest of the Wesley Chapel Trulieve team are so nice and welcoming! They are super helpful and answer any & all questions. I always love coming to this location.
Always a great experience. They never fail to meet expectations, always get the order right, have a large in stock selection of everything. I'm retired and thinking about working there part time if they'll have me. The personnel seems very friendly.
Love, LOVE, LOVE this location. Thank you SOOO much for arriving in Wesley Chapel. Very knowledgeable, kind, respectful employees and the manager is pretty amazing as well. Have a problem with a product? Let them know and they've got many alternatives to assisting you with exchanges or returns. Watch for their great sales as well. Sign up for their text messaging and never miss one again.
Customer service sucks. Front desk lady has a horrible attitude. Her laziness caused everyone to sit in waiting area for more than an hour. I placed an online order at 11am its now 730pm and they still don't have order ready. On top of that they sold out of things I ordered do to lazy front desk girl I was not notified. I warn all coming here this place sucks.Received a call back next day asking if I wanted half of the order. After explaining what happened the day before, and that I don't care to shop at this location anymore, the employee simply stated "oh well" and hung up.I have a problem with this location and it's employees. But now I have a problem with the whole brand. Trulieve truly could care less about me. They have people waiting to go in, but that will all end with that kind of customer service.There are plenty of dispensaries around town who are simply nicer better working employees. Trulieve should be ashamed of these employees and what a bad mark it makes on the brand.
Highly recommend! I went in for first time today and was a bit nervous. However their team member Danny at the Wesley Chapel location made the experience pleasant and smooth. He was professional, pleasant and extremely knowledgeable on all the products. He was very patient and made sure to address all my questions and concerns. Thank you. You’ve gained a customer for life.
The in store experience was very poor. I felt rushed and my consultant at the time (Bryan) did not inform me about any of my products and was trying to rush me out instead of putting in any effort to provide the bare MINIMUM of customer service. The only good thing I can say about the place is that it was clean and the receptionist at the front was very polite.**EDIT: if you're looking for a great store with consultants who show a lot of care to their patients, I would definitely recommend the Citrus Park location. Although the Wesley Chapel location is 10 minutes away from me in comparison to the half hour drive to Citrus, their customer service is unbeatable and 100% worth the drive.
The in store experience was very poor. I felt rushed and my consultant at the time (Bryan) did not inform me about any of my products and was trying to rush me out instead of putting in any effort to provide the bare MINIMUM of customer service. The only good thing I can say about the place is that it was clean and the receptionist at the front was very polite.
Today I was blown away by the awesome service and professional knowledge Karen showed me. She was very quick in dispensing my large order while simultaneously holding a pleasant conversation. Karen also was able to help me meet my needs with new and different products to replace what was out of stock, so far everything she suggested has been top-notch! Anyone who has the pleasure of being helped by Karen is lucky and I hope I can shop with her again! - Thank you Karen!
I love Trulieve. I've tried other dispensaries and the consistency isn't there. I like being able to purchase my favorite products consistently. Other dispensaries you purchase something you really like and on a return purchase they have less quality products and no consistency.
Simple to get what you want and need for your mmj needs. The staff was upbeat and informative, also the best prices quality is Great for the products they have. 🌞🎶
Love the staff here, they are amazing and get you in and out while making you feel welcomed. Love coming here. Never waited more than 10 minutes even on the most busiest if days. Thanks to the staff and they're hard work.
This place is absolutely fantastic. There's no way I will go to another dispensary. Their online chat help is quick and efficient and they have all information I needed. They often have great promotions. You get a discount if you're a veteran or if you're on snap, you earn points for discounts. They are very knowledgeable and all the different strains and products. They're all so fun and polite and lively. I go there about every 10 days and I always have an awesome lovely experience. I was even joking with them about how much store discount I get if I get a Trulieve tattoo. I also got this cool beanie there today as a reward.
Goodness. This places is HORRIBLE. This "dispensary" operates more like a trap house and I would know. From management to bud tenders, this location is slowly becoming like every other Trulieve. GARBAGE. If you read these Trulieve, please get rid of the staff. The supply is never correct and the staff never knows what they have in stock and really don't care. Time for me to move on to your competitors, and I suggest every other Florida patient follows me.Tried again. "general" manager and assistant manager are terrible for business and for all around experience. This store needs new management and it will happen because these people will get fired as sales struggle and staff continues to leave. Take the hint and get rid of these clowns.
Employees rock. Always polite and helpful. Great selection of products. Nikki today was on fire. Helping out and fixing my order. I can't thank her or the staff enough.
Decent in-store experience, not great. I respect and appreciate their masking requirements. But customer support via phone is combative. Too many great alternatives (MUV) to deal with that. Their phone system announces about six times in 2 minutes that the calls are recorded for quality assurance. I sure hope they listen to the calls and don’t just record them. They will learn more about their full customer experience.
great knowledgeable staff. Sometimes you have to wait for a bit but so many professionals. I recommend this place
Wesley chapel usually always delivers the goods .. always friendly and pretty quick to get in and out and most occasions. Haven't had a experience that has been noteworthily negative.... So there's always that.. 8-10 would bang
This place is excellent. I've had nothing but great service. Fast, clean, professional and friendly. All around on point.
All the associates here are amazing and shout out to Nikki who always go above and beyond to assist me. I appreciate all that you all do especially during a time where kindness is needed. Thank you
From the time you walk in until you leave the staff is awesome. Chris took care of me and was very patient, helpful, and kind. He went out of his way to make sure I was taken care of. I highly recommend Chris!!
Trulieve Wesley Chapel is my favorite location! Management and employees are friendly as well as accommodating. Always a great experience, highly recommend this dispensary👍
Another positive experience with Trulieve today. The place was packed and they amazed me how quickly they took care of my order. You guys rock!!!
In the beginning staff was always nice and friendly. Now they treat you like a number and no longer knowledgeable about the products, only giving vague answers. Management plays by their own rules, ignores corporate decisions and tries to remove any discounts given by corporate or customers service. They also mock patients requesting to use the compassionate care discount laughing its only a dollar. Very sad trulieve corporate decisions are not respected and the management here yell at and mock patients suffering from PTSD and anxiety. I can only pray corporate headquarters takes a good look at the actions the managers here are doing. Some one at this store canceled an order I placed then tampered with my account and place an order without my consent. How are the staff allowed to place orders on my account without my permission? The mangers from corporate and customers service have been great and have handled themselves professionally with the exception of Carla. Tampa stores have always been a pleasure to visit. Wesley Chapel needs help.
This place is mask obsessed! Take your business elsewhere. There are other dispensaries that do not push their mask agenda on you.The girl at the counter wanted to give me an attitude and tell me she wouldn’t fill my prescription unless I wore a mask. So I told her I’d take my money elsewhere, she proceeded to tell me no place would let me in without one. She was wrong! They absolutely did and it was a much better dispensary!Medically I can not wear a mask (but of course they don’t care) Masks do not work and of course they do not care about the science on that either. They lost this customer, but I ended up finding much better place.
Paula is the most amazing Trulieve Hostess ever, she is very professional and knowledgeable in her field Medical Marijuana Treatment , she has never given me bad advice in which flower would be best for my needs. Pala is very polite, courteous and willing to listen and all around their is just a good vibe about her and I personally look forward to getting her as my Trulieve Hostess every time I come in to shop for my medical needs.Thank you Trulieve for the wonderful productsJohn S.
Helped me pick out what would be best for pain and insomnia. Joy was very kind and helpful! Can't wait to go back.
My first visit was smooth and informative thanks to JP. He was patient and extremely knowledgeable about the product. He took the time to explain the different types of product available and helped me understand how they would make me feel, and he was right. I loved everything I purchased!
Yesterday I got a text saying that the 40%off sale started early. It did not. I had Matthew helping me and he helped me get a bag ready for pickup the next day. I wish I would have come earlier because the wait is insane. What can you expect with this sale! I love my truly eve.
Great customer service — always have pleasant experience, staff is very kind and friendly. The guy here named JP was very reasonable and helpful I amthankful. #TruLiever
To me, kind of like the Wal-Mart of dispensaries.Their product gets bought up quickly and I struggle to get the product I am looking for due to stocking issues. Tends to be busy at all times I have gone. Yet out of convenience I continue to go because it the the closest one in the area. Staff IS kind, funny, knowledgeable of the product as well. I have always had a good customer experience here.
This is the best location I've been to in Florida. The staff is amazing! Super friendly and helpful and they always call me if something I order is not available, which saves me a trip. A++...thanks guys for always taking good care of me.
Great customer service - they are incredibly friendly! And they are so quick! You’ll be in and out in less than 5 minutes! BEST STORE IN TAMPA!!
Updated July 10, 2021. I usually love this location because of the proximity to my house and the knowledge based bud tenders that care about the patients. I’ve been coming to this location for about a year. My last 3 visits in the last 3 months have been 2 stars at best. The new bud tenders that I’ve experienced have been short and curt. I seem to ALWAYS have to remind them to apply my discount. Why even offer a discount if you’re going to be rude to those that actually get it. This reason alone is why I haven’t tipped in the last 3 visits and I’m a $20 or more tipper. The customer service is LACKING and I’m degreed in customer service. Someone needs to organize a training because this new representation isn’t it!I am a Truliever! I am an advocate for holistic living. Every time I come into this location I'm reminded why I chose this lifestyle. The convenience of having a super close dispensary is bar none. I leave here happy, EVERY TIME, and I regularly invite my friends and family that are card holders to frequent this location. All my bud tenders that I've had here take great care of me, are super knowledgeable and give wonderful ⭐⭐⭐⭐⭐customer service. Hands down the BEST Trulieve in the area.🙌🏾
Polite and professional. Very helpful staff, and very reasonable pricing. Was impressed with the service and the dispensary
They never have anything as soon as they get new products it's gone immediately so there's no point in wasting your time driving all the way out there for nothing. Do better trulieve.Update.This business is just awful good luck you're better off buying it illegally from some guy down the street.
This location always has great service and Paula is a perfect example of that. I came in with a vague idea of what I was looking for but wasn't sure. She somehow read my mind and came back with not only a great recommendation for what I wanted but a great substitute for something asked for that was out of stock. Thanks for helping make my experience quick and easy.
Very professional. It was busy when we went, I think there was 12 people ahead of me and I was in and out within 20 minutes! They are also very knowledgeable about the products. We're able to recommend something to help with pain. Will definitely be making this my trulieve store!💚
Michael never ceases to amaze me!! The staff is always upbeat kind & professional! I am lucky to always find the products I want here!! It’s the awesome staff though that keeps me coming back!! Jill, Rachel Michael & even the security guards are what Trulieve the best spot to shop!!!
Michael never ceases to amaze me!! The staff is always upbeat kind & professional! I am lucky to always find the products I want here!! It’s the awesome staff though that keeps me coming back!! Jill, Rachel Michael & even the security guards are what Trulieve the best spot to shop!!!
Very helpful. It's great that I can order via website and they have it ready for me. I don't think I have ever had to wait longer than 2 minutes, as well as walking in.
I visit this location most frequently, and for good reason. They move patients in and out in efficiently, everyone is super friendly, and they really know their products, Bradley and Karen have been absolutely OUTSTANDING every time I get them as a consultant. Always willing to go above and beyond, and they even remember me by name. I truly feel welcomed and valued as a customer here.
My first visit was absolutely FANTASTIC! Customer service was amazing! I’m kind of new to the flower world and Paula helped me and answered all of my questions, even the silly ones. I’ll most definitely be back as a loyal customer! ❤️
Always nice and friendly. Any mistakes are always corrected. By far the best dispensary around. I have 2 other dispensary 5 miles from home but will travel the extra 20 mile for trulieve.
This is the only location and dispensary i go to.Each week the menu changes, and the variety of product is unlike anywhere else.Sure it may be pricey- but the quality of the product speaks for itself .Order online and find the best deals on mini trees for only $27!Carts and pods are on sale a lot tooYou don’t have to break the bank to get the best deals and best product !The staff is friendly and helpful.Always willing to put in the extra work to inform you on your medication, and to help you find the best deals. 6/5 stars.The atmosphere is clean and the workers are amazing too
Elizabeth B is a new employee but has a vast knowledge of the products and was an absolute delight. She was stellar to speak with while guiding me to the products that ease my ailments, I really appreciated her sweet and professional demeanor and I hope to see her every time I pick up my medicine. Trulieve always seems to put finding the correct product and making sure I'm happy with the product even after the sale over just pushing product and making money. The ONLY dispensary I will go to and now I have a favorite employee ! Thanks Elizabeth!
Awesome people 🤠 I have been a patient with Trulieve for about 6 years Saved thousands of dollars.No high cost prescription for my fourth class brain 🧠 injury 🩸
The people are friendly. The store clean and secure. My complaint is the online ordering. I ordered this morning after waiting a week for ground. Got what was in stock. After I get a message its ready theres new stock that I'd prefer. Once it gets more mainstream I guess it'll improve, for now it's hit and mis
Always on point and they are pleasant to deal with. Everyone is in a happy mood here, I think it is something in the air! 🤣🤣🤣😮😑😤🥱
Been here since day 1. New management is doing so well and love all the new ladies! Go Wesley chapel MATTHEW L! ;))))
Excellent customer service, very helpful and informed. Always love coming here to shop for my medical marijuana needs.
Everyone was very nice and knowledgeable and everything didn't take long at all definitely will be going back
Friendly service, and good attitudes.. my only complaint is that their flowers are really dried out.. almost seems old and stale.. we shouldn't be paying top dollar for left over stale flowers.. Just an honest opinion.. 3 stars 🌟
First time at this location very knowledgeable customer service oriented staff definitely will be using this location going forward
i always have a wonderful experience when i come in! Matt is always very helpful and helps me with my purchases! he’s a great employee, hire more like him!
Very poor customer service. Too big for their own good. They can not handle the anount of customers they have. 3 hour in store waits. 2 day wait on online orders. Ridiculous!
Products are good, but the wait is unbelievably long any time I try to go in the store, so I recently tried to order online. I placed an online order on Black Friday to pick up in the store. I got a confirmation email saying they were reviewing my order and would email me when it was ready. It’s now been 3 weeks, with no email. I tried to call Trulieve Wesley Chapel, but you can’t get the store, it sends you to the call line for all of Trulieve. Twice now, I’ve selected to see the status of my order, and both times it told me a 9 minute wait, and both times I waited on hold for over 40 minutes. The first time I hung up because I was on hold so long that I had to switch over to a doctors appointment, and this time I am still on hold while I write this review. This is the worst customer service I’ve ever seen. If I finish this review before the line picks up, I’m switching to Liberty Health. Same quality, and flower there is significantly better priced.
They rarely have what you want and order. They bait you in by filling one item in your order wasting your time so you by the product they can't move as a "suggestion". If they had any care of customers time they would let you know before you come in. Instead they push the unwanted product on the people they trick online to think they will receive what they ordered. Then they are "offended" when you expectedly get upset. Too many other better options around to wait for them to lean how to do the job correctly.
Ethan and Sarah are always very helpful.Also, I went on election day very anxious. They had a great sale and were as always a very welcoming friendly staff.
Great first time there & the customer service was exceptional. Got 15% off & look forward to my next purchase. In which I'll receive 75% off of $150. Thanks again for the awesome service! If it's your first time to a dispensary, this is the place that will walk you through step by step. Made me very comfortable which I was very appreciative of.
Love this place ❤️ their staff is very educated and in my opinion have plenty of product when I go there
Terrible customer service. I used to love coming here but the last time I was in they treated me like a criminal because I wasn’t aware my MG hadn’t reset. Haven’t gone back since. Other dispensaries in the area treat their customers with a little more respect. Also don’t bother with online ordering. Everything will be in stock on the website but when they actually fill your order, everything will be out of stock. Literally no point in using the order ahead if they don’t fill it in a timely manner leaving you without your medication you requested.
Very friendly kind people, well knowledged quality customer service. Pleasant place to go with a quality selection and I look forward to visiting again. Thanks much!
Very friendly kind people, well knowledged quality customer service. Pleasant place to go with a quality selection and I look forward to visiting again. Thanks much!
Great variety! Fast service!
This location is easy to access and park. It's well-organized, staff is friendly and accommodating, and I generally have a minimal wait. They seem to stay reasonably well-stocked though I usually order online. I hope they are taking good care of their employees.
They are so quick and efficient!
The employees were very kind and friendly. This was very new for me. Everyone there was very patient, very friendly and very helpful. I would recommend them to everyone looking for a dispensory
Always have what I want. Very nice employees.
I stopped in at opening time but the registry system was down. It wasn't their fault but I was still given a 10% discount for having to wait. Friendly staff, and Trulieve products are the better of the three dispensaries I've tried. Definitely a place to check out.
I am satisfied with the products but only when they have them in stock which is rare. The online ordering has been a joke because the app constantly freezes and when there is a problem it is impossible to get in touch with someone in a timely manner because the chat feature doesn't work and that leaves calling Trulieve which can take an hour before you finally get through to someone.
Great environment and very knowledgeable staff. I’ve been in a few times now and all the staff are very helpful and are willing to take the time to walk you through your options of medications. Can’t recommend them enough! Tony and D’Ahvee were especially on point and made the experience a pleasant one.
Super clean. Friendly, knowledgeable staff. Nicely set up.
Good trulieve. Good people. Good product. Sales. Loyalty programs. Discounts for ssdi.
Love the new ground flower strain!
The BEST place to get medicine from medical marijuana consultants.Sound WAY better than buying weed from my dealer. They got discounts , deals and sales on monday too
By far the nicest of their tampa area locations. Only reason I'm giving it a 4 and not a 5 is because my first time purchasing from them the weights of what I got were not correct. Other then that, great products and decently stocked. Order online and pick it up is a better to get things done
Staff is friendly and helpful. They don't rush you through even if you're just doing an online order pickup. Product selection is good and I never leave disappointed.
It's fine in an emergency but they take their time at every location I've ever visited, lol!
It was my first time going to a dispensary today and I have to say this was a great experience. Very professional atmosphere. Everyone was extremely helpful, friendly, and prompt. Exceptionally high quality medicine. Thank you Trulieve Wesley Chapel!
Very friendly kind people, well knowledged quality customer service. Pleasant place to go with a quality selection and I look forward to visiting again. Thanks much!
We both had a very positive experienceat the Trulieve store in Wesley Chapel. Melissa(I believe) took all the time we needed and answered every question and made suggestions. She was extremely helpful we cannot express how positive our visit was.
Staff is well informed and helpful as well as professionals. Discreetly calls next person. Ask any medical marijuana questions you want, they will have an answer for you.
Awesome products, awesome customer service. Not happy with what you got? They exchange. Great people working here, great atmosphere. Today, I got Member Berry flower and it's great.
Trulieve has been wonderful all around. I thought I new about medical cannabis being I've loved it for 20 years. But thanks to the knowledgable people at Trulieve I'm able to get the correct medicine I need.
Very friendly kind people, well knowledged quality customer service. Pleasant place to go with a quality selection and I look forward to visiting again. Thanks much!
I’ve been to all the dispensary’s in the Tampa area. By far trulieve was the best. Customer service was amazing. The lady took time to explain all the products I was interested in. All the flower I’ve bought has been good. The only complaint I have is with the White Buffalo, the buds were really small for being top shelf flower. I recommend their online ordering system. It’s was quick and easy. Also the only dispensary that was not completely out of stock. You can see my review on YouTube check out Cannabis Inspector .
Always friendly staff. In stock is usually fine. Today was crazy due to CVirus. They are asking patients to stand outside to wait. Don't blame them. Better luck getting delivered most likely. We shall see since I couldn't wait the hour plus it was going to be. Still carried on with a smile though!
Everyone is so nice... never had a problem here.. Always fast with online orders always warming so let me know what's in stock if I want to add something supplies water for they guess and the lobby even when I had to bring my daughter there cause I couldn't find a babysitter complete they were completely understandable when she took off and ran behind the counter this will be my New store to go to
John R. is the picture of professionalism and kindness. I've been helped by him twice, and he's always greeted me with a smile and made me feel very welcome. The facility is very clean and calm, it's never been very busy when I've gone. The products I need are always in stock, and on the couple of occasions where it wasn't, the staff member has been able to recommend a suitable replacement. Kudos to John, the manager, and the whole staff for being so polite and professional, and providing an easy and stress-free experience. I've tried other dispensaries, but nowhere else comes close to the experience and product quality that I get from Trulieve.
Location is very safe and easy to get 2. They where very friendly. I've been to all the rest of them in Tampa St Pete Clearwater but I felt very safe especially with the guard standing out front. you don't have to worry about nobody walking up to you.
Love, LOVE, LOVE this location. Thank you SOOO much for arriving in Wesley Chapel. Very knowledgeable, kind, respectful employees and the manager is pretty amazing as well. Have a problem with a product? Let them know and they've got many alternatives to assisting you with exchanges or returns.